Main Street Industry News - September 2016

INSIDE Overtime Rule: Will this Impact Agencies & Companies? » 7 Game Changer: Bill to Forgive NFIP Debt » 15 Insurers and Consumer Data » 22

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Top Stories Overtime Rule: Will this Impact Agencies & Companies? | 7 In December a new Department of Labor Wage and Hour Division overtime rule goes into effect.

PIA National Worries about Possible Federal Insurance Advocate | 9 PIA National is worried. House Financial Services Committee Chairman and Texas Republican Rep. Jeb Hensarling has introduced a bill that creates a new federal office called the Independent Insurance Advocate.

In Depth: Affordable Care Act Unraveling? | 12 The reinsurance payments from the federal government to health insurers participating in the Affordable Care Act exchanges ends this year.

P&C Operating Income: Double Digit Down | 15 Fitch Ratings looked at financial statistics for the first half of 2016 from 44 insurers and reinsurers.

Game Changer: Bill to Forgive NFIP Debt | 15 California Democrat Rep. Maxine Waters has introduced game changing legislation.

Cyber Insurance Premiums Rise Significantly | 16 The cyber insurance market is growing and it’s healthy. Or at least it might be healthy.

Insurance’s Personality Problem | 17 The financial services sector is not well liked

by American consumers.

Small Business: A Growing Agency Opportunity | 19 McKinsey & Co. says the Great Recession and the ongoing trouble with the economy means more people are going out on their own. Small business and sole proprietorships are forming.

Lawsuit on a Possible Industry Problem: Overtime | 20 A new federal overtime rule goes into effect on December 1st. Employers will be forced to pay overtime to salaried workers making less than $47,500 a year.

Judge Says State Farm will Face RICO Charges | 21 State Farm will have to face charges from the Racketeering Influenced and Corrupt Organizations Act (RICO).

Insurers and Consumer Data | 22 Accenture says company worries about data aren’t shared by consumers.

PIA NE IA Events Upcoming Events Calendar 2016 | 24

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September 2016| Main Street Industry News | www.pianeia.com | 4

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Top Stories

Overtime Rule

Will this Impact Agencies & Companies?

In December a new Department of Labor Wage and Hour Division overtime rule goes into effect. Agencies and companies will be impacted. Tom Santos of the American Insurance Association (AIA) is among the concerned industry leaders. He said the rule will have negative consequences for employers and — just as big a concern — for employees.

The December rule will raise the salary threshold by which salaries for full time employees are entitled to overtime to $913 per week or $47,476 annually. That’s more than double the current $455 per week or $26,660 per year.

“Due to the diverse nature of our industry’s workforce, these changes will not be helpful.

The rules will not provide the workplace flexibility sought by employers and employees alike. We believe that this rule will result in a scramble to reclassify employees that will ultimately undermine job security and future opportunities for employees,” Santos said.

September 2016 | Main Street Industry News |www.pianeia.com| 7

Top Stories And from December going forward the overtime issue will be addressed and adjusted every three years. Some think by 2020 the threshold could hit $51,000.

Jules Gaudreau of the National Association of Insurance and Financial Advisors (NAIFA) added his group’s concerns and noted the rule will “force employers into decisions about their employees they do not want to make, which will ultimately hurt the workers the rule is supposed to protect.”

2707. It’s titled the Protecting Workplace Advancement and Opportunity Act. The bill stops what the Department of Labor is doing now and from redoing the rule until certain conditions are met. Their bill forbids the department from tying automatic salary thresholds to inflation. It also requires an analysis of the impact of such rules on small business and some specific businesses.

If you’re concerned about the new rule you are encouraged to contact these two senators and your own representatives in Congress.

As many as one million industry workers will feel the impact. Of those 250,000 are agents, Source: Insurance Business America brokers and other agency employees. Agencies will struggle to increase revenue to cover the cost of compliance since commission — as you know — is based on product Help Protect Your Family’s Financial Security With The PIA Trust price. Those prices are regulated by state insurance departments and commissioners and cannot be raised without going through them.

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Agencies may end up turning salaried employees into hourly and then cutting back those hours during slow times. That will make up for having to pay overtime during times when the agency is busier. Agents under this rule may not be able to respond to clients in an emergency because emergencies often don’t happen during working hours.

While agent associations and those representing companies worry about December’s coming problems, two senators are sponsoring a bill to stop the madness. Republican Sen. Tim Scott (South Carolina) and Sen. Lamar Alexander (Tennessee) have introduced Senate Bill

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Top Stories

PIA National Worries about Possible Federal Insurance Advocate PIA National is worried. House Financial Services Committee Chairman and Texas Republican Rep. Jeb Hensarling has introduced a bill that creates a new federal office called the Independent Insurance Advocate.

After thanking Hensarling and his committee in its efforts to curtail federal intrusion into the regulation of insurance, PIA said this is likely to do just the opposite and end up being just as intrusive as the DoddFrank Act’s Federal Insurance Office (FIO). It has been mostly inept and ineffective and — unfortunately — at times in the way.

“We recognize the value of consolidating the role of the independent member of Financial Stability Oversight Council (FSOC) with the information sharing and observation components of the current FIO. PIA is pleased with the inclusion of language stating that the creation of the independent insurance advocate office of the Department of Treasury does not give it power to supervise or regulate the business of insurance. This serves as some protection against federal overreach if this new office were to become law but we remain

Texas Republican Rep. Jeb Hensarling

unconvinced of the need to create a permanent insurance office in the federal bureaucracy,” the statement said.

Also housed in the U.S. Department of the Treasury, the Independent Insurance Advocate will — if the bill passes — coordinate federal efforts in international insurance matters and will assist in negotiating agreements. “As such, we are concerned that the independent insurance advocate may develop into an even stronger Federal insurance entity, by formalizing a position with an even broader mandate,” PIA National concluded.

Source: PIA National

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Top Stories

In Depth

Affordable Care Act Unraveling?

The reinsurance payments from the federal government to health insurers participating in the Affordable Care Act exchanges ends this year. The money was put into the bill to help insurers with financial losses the first few years of ObamaCare.

BlueCross BlueShield wants Congress to extend the reinsurance. Some in Congress — mostly Republicans — say forget it and don’t even want this year’s payments to be distributed. In its statement BlueCross BlueShield — who insures 100 million people — said, “Recently, some are proposing to stop the scheduled 2016 reinsurance payments to health plans, claiming these payments are a ‘bailout. This would result in higher premiums and less choice for consumers.”

Like other insurers participating in the ObamaCare experiment, BlueCross BlueShield has seen a huge influx of high risk, not very healthy people signing up. When the Affordable Care Act was put together, Congress factored that possibility into the law and established the

reinsurance program and two other programs to help with losses and keep insurers in the program.

Last year there were 500 insurers participating in the reinsurance program. Each paid a fee into the account. Payments are then issued from that fund to the insurers losing the most money. The pool in 2015 hit $1.8 billion and almost every insurer received some of that money.

This is where critics are having trouble with the program. The law says the administration is supposed to give some of that money to the U.S. Treasury. Those payments have not been made. That has led Republicans in Congress to wonder why insurers have been placed in a higher priority than the people.

Critics — like the Americans for Tax Reform and Freedom Partners — call it a cash grab.

Another problem is the underestimation of the administration as to how much would be put into the pool from the three programs. It was

September 2016| Main Street Industry News | www.pianeia.com | 12

Top Stories supposed to be $10 billion the first year but ended up at just $8.7 billion.

Just 11.1 million people are enrolled now. The Congressional Budget Office (CBO) thought by now there would be 24 million. So with enrollment hitting about half of the original projection insurers are either pulling out all together or they’re pulling out of the lesspopulated markets.

The Kaiser Family Foundation is very concerned. It predicts only those areas with large risk pools will survive. You only have to look at the PIA Western Alliance state of Arizona to know how bad it is getting. One county in that state will have no insurance plans available at all.

And small cities and sparsely populated counties around the country may soon suffer the same fate. Most — however — are remembering what the president said when ObamaCare went into effect in 2013. He said the law creates what he called a one-stop shop and people could compare costs like they do when looking for airline tickets.

“Just visit healthcare.gov, and there you can compare insurance plans, side by side, the same way you’d shop for a plane ticket on Kayak or a TV on Amazon. You enter some basic information, you’ll be presented with a list of quality, affordable plans that are available in your area, with clear descriptions of what each plan covers, and what it will cost. You’ll find more choices, more competition, and in many cases, lower prices,” Obama said.

That just hasn’t happened.

Oklahoma Deputy Insurance Commissioner Mike Rhoads said in his state — and others — many counties have just one insurer to choose from and, “With only a single carrier out there, there is no competition.”

The Oklahoma Insurance Department has been actively recruiting insurers with no success.

“They declined, citing the financial losses they suffered before. There’s a little bit of giggling in the background when we ask this question, and we understand that they’ve been there, they’ve done that, they’ve taken their lumps,” he said.

Tennessee Insurance Commissioner Julie Mix McPeak agrees with Rhoads and goes a step farther. She thinks the law is on the verge of collapse. Much of her state only has one insurer. “And at this point I don’t feel like we have a successful exchange because, like I said, half of our counties have only one option on the exchange today and so having any change in the level of competition may not allow our exchange to survive.”

And by 2017 a lot of states will be struggling with the same issue. A report by Avalere looked at 500 regions in the U.S. and found by 2017: • 36% will have just one carrier • 19% will have just two Avalere’s Elizabeth Carpenter said, “Lowerthan-expected enrollment in the exchange market and concerns related to both stability and the risk-mitigation programs have led carriers to reconsider their participation.”

This has led supporters of ObamaCare to insist that a government option or even a single payer system needs to be established. Both ideas have been received negatively by insurers.

America’s Health Insurance Plans (AHIP) said, “A government-run plan would underpay doctors and hospitals rather than driving real reforms that bring down costs and improve quality. It’s time we focus instead on broadbased reforms that will ensure the affordability and sustainability of our healthcare system.”

The predictions of ObamaCare’s collapse are nonsense according to the Department

Top Stories of Health and Human Services (HHS).

Spokeswoman Marjorie Connolly said most shoppers will have multiple choices next year. All of this talk is just speculation and is “premature and incomplete.”

Meanwhile the — what some call — failure of ObamaCare and its seeming collapses has put state insurance regulators under incredible pressure. McPeak said to keep insurers the Tennessee Department of Insurance has allowed premium rate hikes for three carriers of 44%, 46% and 62%.

“I didn’t feel like I had any choice but to approve those rates when it came back to be actuarially justified,” she said.

HHS officials pooh-pooh the notion this is a crisis. It says most consumers won’t feel the pinch because they get ObamaCare subsidies.

Even if rates jumped 25% next year, 73% of

those on the Medicaid supplements will be able to pick up a plan for under $75 a month.

However, about 15% of the 11.1 million enrolled now will have to bear the brunt of what will likely be very high price hikes.

President Obama also chimed in and said the reports of ObamaCare’s collapse are premature. In a visit to Tennessee last year Obama said, “There were a lot [of] stories in the newspaper, just like there are this year, about, oh, premiums are skyrocketing and this is going to be terrible and all that. When all the dust settled and the commissioners who were empowered to review these rates forced insurance companies to justify what they were seeking, what you discovered was, is that the rates actually didn’t go up as much as people thought.”

Sources: The Hill, Insurance Business America, Employee Benefit Advisor

Top Stories

Game Changer

Bill to Forgive NFIP Debt California Democrat Rep. Maxine Waters has introduced game changing legislation. The National Flood Insurance Program (NFIP) will need reauthorized in 2017. In the last go around the NFIP got a series of short extensions before it was finally reauthorized for a longer period.

Waters — and others in Congress — want to avoid a similar battle in 2017. Her solution is interesting. If passed, Waters’ bill — H.R. 5953 — will forgive the NFIP its $23 billion of debt.

That does two things: A) makes the NFIP solvent and B) makes flood insurance more affordable.

In promoting her bill Waters said affordability is critical since the NFIP insurers five million households and businesses and covers them for over $1 trillion. The program also handles flood mapping, takes care of mitigation programs and works on flood prevention.

Waters said, “The current level of debt is wholly unsustainable. Not only is the NFIP spending billions of dollars just to pay off this debt, but it is increasing fees on policyholders that are already struggling with rising premiums.”

The interest payment alone are killing the program. So far this year the Federal Emergency Management Agency (FEMA) — who manages the NFIP — has paid $2.9 billion in interest payments.

“Congress must forgive this debt so that we can begin to approach broader reauthorization efforts with a clean slate and provide residents in floodprone areas with a stable, affordable program in the wake of unexpected disasters,” Waters said.

The $23 billion in debt is the result of Hurricane Katrina and her sisters Rita and Wilma in 2005.

Superstorm Sandy added to the debt in 2012.

Source: HousingWire

P&C Operating Income

Double Digit Down

Fitch Ratings looked at financial statistics for the first half of 2016 from 44 insurers and reinsurers. The ratings firm said operating income for P&C insurers in North America was cut in half the first half of 2016. Investment income decline and a rise in catastrophe losses are the reason.

Earnings — Fitch spokesman Christopher Grimes said — on average fell 10.8% and ended up at $21.6 billion. “Maintaining or improving underwriting performance will be the key to generating adequate returns on capital going forward.”

The combined ratio rose to 95.7 which is about 1.5 points higher than a year ago.

Catastrophe losses are the big contributor there. Fitch said it added 5% to the overall combined ratio.

Investment income fell by 6.8% on average — up from last year’s 3.4% — and totaled $21.9 billion. That’s bad news but there is some good news. Fitch said investment games are about the same as 2015 at $2.4 billion.

Sources: Carrier Management, Insurance Journal

September 2016 | Main Street Industry News |www.pianeia.com| 15

Top Stories

Cyber Insurance Premiums Rise Significantly The cyber insurance market is growing and it’s healthy. Or at least it might be healthy. To start with Fitch Ratings said U.S. insurers took in $998 million in 2015. Breaking that down: • $483 million is for stand alone cyber insurance • $515 million ties cyber insurance to other types of coverage These figures come from the National Association of Insurance Commissioners (NAIC).

Where Fitch gets involved is in the analysis of the numbers and it says not all is rosy.

“Each underwriter’s approach to assessing premiums from cyber risks in package policies will differ, leading to inconsistencies in the data. A significant portion of cyber-related exposures will not be captured [as] several large companies did not report premiums for [bundled] cyber policies in the supplemental filing,” Fitch spokesman James Auden said.

Consistency is critical and Fitch said insurers just aren’t there yet.

There are 120 insurers writing cyber business today. Three insurers have 45% of the cyber insurance business. They are AIG, Chubb and the XL Group. All three are very optimistic about the line’s future. Marsh & McLennan — also deeply involved in the line of insurance — thinks it’s going to jump three to five times higher by 2020.

And again, Fitch and Auden disagree. “Industry estimates suggest that the global cyber insurance business could increase to $20 billion by 2020, but the lack of information on

cyber insurance is a challenge for insurance companies, policyholders, regulators, and investors to evaluate and price risk. Challenges in isolating cyber related premiums and exposures from other risks within a package policy create limitations in analyzing the supplemental filing as total cyber insurance premiums are likely understated,” he said.

The most stand alone coverage was written by XL Group and it hit $113 million. AIG wrote the most package-based coverage. That figure is $194 million — or about 34% of the line’s total market.

Sources: Fed Scoop, Insurance Journal

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Top Stories

Insurance’s Personality Problem The financial services sector is not well liked

by American consumers. That’s common knowledge. Also common knowledge is insurance as part of that sector. New research from personnel solution software designer Entanglement Labs adds a bit more detail to that knowledge from an insurance brand perspective.

Here’s where this is a huge impact for insurance. Estimates are that 2/3 of recommendation-based sales come from in person conversation. That leads to this advice from Entanglement Labs: focus on improving how people perceive your brand. If you don’t, you’ll lose business.

It looked at online and offline metrics and found when it comes to customer sentiment and conversations, insurance scores below average and even ranks below those very unpopular banks and credit card companies.

Not all — however — is lost. Keller said insurance companies — better than the rest of the financial services industry — excel at social media. Companies are using Facebook and Twitter quite effectively and share important real time information with consumers.

Spokesman Ed Keller said the good news for insurers is banks and credit card companies also score below average. “Insurance companies are in a difficult spot in the market as people often need them, and in turn talk about, when things have gone wrong. We don’t see a large volume of offline conversations in the insurance category — people talking faceto-face or over the phone about these brands.”

Where insurance fails is being too narrow in its focus. “Although social media is an important channel for brands to leverage, it should not be the only social metric brands develop strategies around and measure. Focusing solely on online performance can be detrimental to a brand, as online social metrics almost never represent the entire picture,” Keller said.

Offline and Online Conversations Scoring Volume: How much conversation there is about a brand

Sentiment: How positive are the conversations about the brand

Brand Sharing: How much sharing of brand content is occurring, including paid/owned/earned media Influence: Whether consumer influencers are more engaged with the brand

September 2016 | Main Street Industry News |www.pianeia.com| 17

Top Stories

How insurers — and in one case, government — fared under those metrics:

Keller said the top-performing firms have big advertising and social media budgets but money spent is not the most important indicator of success. It is content quality that gets people talking positively and positive talking is the goal.

Ranking

So more money poured into a campaign doesn’t necessarily lead to success.

1 2 3 4 5 6 7 8 9 10

Company

Allstate GEICO Blue Cross/Blue Shield Aetna State Farm United Health USAA Medicare/Medicaid Metlife Humana Healthcare

As for independent insurance agents, Keller said, “What is important for insurance agents is that they know their audience and what type of content their audience is more likely to engage with, including the base — who are the most influential. They can then effectively tailor their content to what the audience wants.”

Source: Business Insurance America

September 2016| Main Street Industry News | www.pianeia.com | 18

Top Stories

Small Business

are going online to ship for and purchase business insurance. Worse, McKinsey said few of the nation’s traditional carriers are ready to capitalize on the market.

Direct written premiums for small businesses hit somewhere between $99 billion and $103 billion in 2013. That’s way up from $91 billion in 2011. In the last six-years the market share the six carriers writing the majority of the business wrote hit $2.5 billion. That’s up 12%.

By the way, of the major carriers, the biggest share was just 6% of the market so there is plenty of room for growth if both carriers and agents want to work a little harder.

A Growing Agency Opportunity McKinsey & Co. says the Great Recession and the ongoing trouble with the economy means more people are going out on their own. Small business and sole proprietorships are forming.

It’s a wonderful new opportunity for carriers and for the independent insurance agent. But first a definition. The small commercial market is businesses with up to 100 employees and an annual premium of $100,000.

McKinsey — in its report Small Commercial Insurance: A Bright Spot in the U.S. Property-Casualty Market — says it is one of the bright spots in today’s propertycasualty insurance picture. At the same time the company says jump now because competition for business in the small business market is growing.

The report has positives and negatives. The positive is the growing amount of business and the negative is many small business owners

Why? McKinsey found close to 40% of sole proprietors do not have small commercial coverage. Some of those could be covered under home-based business owner policies or endorsements on personal lines policies.

It’s just one way the line can grow. And with that, here’s a little information on small commercial insurance consumers: • 23% shopped for a new carrier in the past year • 6% switched during the last purchase or renewal • 17% shopped and then renewed during the last purchase or renewal — they are at risk • 77% are loyalists and renewed with their existing carrier without shopping • 24% renewed due to the inconvenience of shopping and switching — they are passive loyalists • 53% are active loyalists and renewed because they are satisfied with their current carrier Source: PropertyCasualty360.com

September 2016 | Main Street Industry News |www.pianeia.com| 19

Top Stories

Lawsuit on a Possible Industry Problem

Overtime

A new federal overtime rule goes into effect on December 1st. Employers will be forced to pay overtime to salaried workers making less than $47,500 a year. It’s a drastic change and close to double to today’s $23,660.

again, President Obama is trying to unilaterally rewrite the law. And this time, it may lead to disastrous consequences for our economy.”

The Obama administration’s rule is not sitting well with Republicans and with business groups. All are calling it a federal overreach. Critics say it is going to force employers to put more salaried workers into hourly positions. Layoffs are a likely result because salaried executive, administrative, professional and computer employees are now eligible for overtime.

Early last week — led by Texas and Nevada and the U.S. Chamber of Commerce — 21 states filed a lawsuit to stop the rule. They’re saying it is going to place a very heavy burden on state budgets for one, and business budgets for another.

Speaking for the states and the Chamber, Texas Attorney General Ken Paxton said, “Once

U.S. Labor Secretary Thomas Perez isn’t too worried about the suit being successful.

He says the government is on sound legal and policy footing. And as proof, Perez said today only 7% of full-time salaried workers are entitled to collect overtime. In 1975 that figure was 62%. “I look forward to vigorously defending our efforts to give more hardworking people a meaningful chance to get by,” Perez said.

The suit contends the U.S. Labor Department overstepped its authority and increased the salary threshold way too drastically. It also believes the department failed to account for the cost of living variables from region to region.

Sources: MSN Money, The Hill, Insurance Journal

September 2016| Main Street Industry News | www.pianeia.com | 20

Top Stories

Judge Says State Farm will Face RICO Charges

State Farm spokesman Justin Tomczak said the company is going to appeal the judge’s ruling.

“Plaintiffs have unsuccessfully asserted and reasserted these allegations for many years and should not be permitted to do so any longer,” he said.

Here’s the history of the suit. A jury agreed State Farm defrauded policyholders by forcing body shops to use inferior, non-manufacturer parts when doing repairs for crashes. The plaintiffs were awarded $1.18 billion.

An appeals court agreed with the decision but reduced the amount to $1.05 billion.

State Farm will have to face charges from the Racketeering Influenced and Corrupt Organizations Act (RICO). The charges stem from an original suit filed in 1999 in Illinois.

State Farm has been accused of “depriving” 4.7 million auto policyholders of a trail court victory when it — allegedly — bought off an Illinois Supreme Court justice to keep from having to pay a $1.05 billion award.

The case revolves around body shops who claim they were pushed by State Farm to use inferior replacement parts.

On Friday of last week U.S. District Judge David Herndon said the company will stand trial and the 4.7 million alleged victims now have class action status. The judge made the decision because if it’s true, the action affected all of the policyholders at that time.

State Farm continued to appeal and in 2005 the Illinois Supreme Court reversed the decision.

The plaintiffs say the decision was unfairly influenced by Justice Lloyd Karmeier. State Farm and its agents worked to get him elected to the court by donating at least $4 million to his campaign in 2003 and 2004.

When the decision was made it wasn’t authored

by Karmeier but he did vote. He and three others voted to overturn the decision. Two justices disagreed and one abstained.

By the way, on Monday of last week Karmeier was elected the Illinois Chief Justice by the other justices.

Source: PropertyCasualty360.com

“The injury in this case is based on the interest the plaintiffs and the proposed class members had in a neutral forum and the damages correspond with the undivided interest in the judgment each lost as a result of the tainted tribunal. This issue is identical for all plaintiffs and class members,” the judge wrote.

September 2016 | Main Street Industry News |www.pianeia.com| 21

Top Stories

Insurers and Consumer Data Accenture says company worries about data aren’t shared by consumers. They are almost anxious to share data with businesses.

Consumers want business to personalize products and tailor those products to their particular needs.

That makes it easy for businesses to determine how each consumer lives, what they like and don’t like — and more importantly — what they want. Insurance — Accenture says — hasn’t capitalized on that fact at all.

Consumers want:

• 80% want a personalized offer • That same number wants competitive pricing • More importantly, they want personal recommendations for auto, home and life insurance

September 2016| Main Street Industry News | www.pianeia.com | 22

Top Stories Even more importantly — and this is where Accenture says insurers need to be paying attention — consumers are willing to provide usage and data on their behavior in exchange for:

Accenture believes one reason insurers miss this information is because of the low number of times they interact with their customers.

Once a year at renewal doesn’t cut it. The company suggests insurers look past just offering insurance, billing and payments:

• Lower premiums • Quicker settlement of claims • Coverage recommendations

• Find out the lifestyle the consumer desires • Tell them how to prevent losses • Help them find ways to improve their financial well-being

The company found less than 22% of insurers collect this rich information.

These change the consumer’s perception of insurance, insurers and agents and can lead to growth in new products and services.

Looking deeper. Companies like Walmart and Google are mining info from smartphones, loyalty programs and other sources. And they’re picking up information that would be incredibly valuable for insurers and insurance agencies: • • • • • •

To get there insurers and agents and agencies need to look deeper at personalization.

That means offers, messaging, pricing and recommendations specifically tailored to individuals.

Where they’re located How they manage their personal lives Possessions Home information Vehicle information The current stage of life

Source: PropertyCasualty360.com

ARE YOU totally

WORRY FREE? Coverage for your auto, home, business and more! ®

®

WWW.IMTINS.COM

WEST DES MOINES, IOWA • 800.274.3531 • WWW.IMTINS.COM

PIA NE IA Events

Upcoming Events Calendar 2016 For information and to register Click Here or call (402) 392-1611.

Date

Class/Webinar

Where

When

September 7, 2016

Words Mean Things & Insurance is a Foreign Language

NE/IA

Webinar: 12:00PM - 3:00PM

September 7, 2016

Words Mean Things & Insurance is a Foreign Language (NE)

NE/IA

Webinar: 12:00PM - 3:00PM

September 8, 2016

Food Borne Illness & Insurance Coverage

NE/IA

Webinar: 12:00PM - 3:00PM

September 8, 2016

Food Borne Illness & Insurance Coverage

NE/IA

Webinar: 12:00PM - 3:00PM

September 13, 2016

2016 Annual Scholarship Golf Outing - Dinner ONLY Registration

Ashland

Iron Horse Golf Club

September 13, 2016

2016 Annual Scholarship Golf Outing - Golf & Dinner Registration

Ashland

Iron Horse Golf Club

September 15, 2016

CISR: Insuring Personal Residential Property

West Des Moines

LaMair - Mulock - Condon Insurance (LMC)

September 20, 2016

Ethics: Taking it to the Streets

NE/IA

Webinar: 1:00PM - 4:00PM

September 20, 2016

Farm Seminar: Unmanned Aircraft, Autonomous Vehicles, and Other Things

York

Holthus Convention Center

September 27, 2016

CISR: Commercial Casualty 2

Marion

Kirkwood Training Center

September 27, 2016

CISR: Commercial Casualty 2

Marion

Kirkwood Training Center

September 28 - 30, 2016

CIC: Agency Management Institute

Cedar Rapids

Cedar Rapids Marriott

September 28, 2016

Social Networking: OMG or E&O?

NE/IA

Webinar: 1:00PM - 4:00PM

September 28, 2016

Social Networking: OMG or E&O?

NE/IA

Webinar: 12:00PM - 3:00PM

October 4, 2016

Regarding Ethics

NE/IA

Webinar: 1:00PM - 4:00PM

October 4, 2016

**NEW** Regarding Ethics

NE/IA

Webinar: 1:00PM - 4:00PM

October 6, 2016

Managing E&O in A 24/7 World

NE/IA

Webinar: 12:00PM - 3:00PM

October 6, 2016

CISR: Insuring Commercial Property

Davenport

Saint Ambrose University

October 6, 2016

**NEW** Managing E&O in a 24/7 World

NE/IA

Webinar: 12:00PM - 3:00PM

October 11, 2016

CISR: Insuring Commercial Property

Des Moines

Hilton Garden Inn Des Moines/Urbandale

October 12, 2016

CPIA 3: Sustain Success

Des Moines

Hilton Garden Inn Des Moines/Urbandale

September 2016| Main Street Industry News | www.pianeia.com | 24

PIA NE IA Events

October 12, 2016

CPIA 3: Sustain Success

Des Moines

Hilton Garden Inn Des Moines/Urbandale

October 12 - 14, 2016

CIC: Personal Lines Institute

Omaha

Double Tree

October 13, 2016

Top 12 Coverage Countdown

NE/IA

Webinar: 12:00PM - 3:00PM

October 13, 2016

CPIA 3: Sustain Success

Omaha

Hilton Garden Inn Omaha

October 13, 2016

**NEW** Top 12 Coverage Countdown

NE/IA

Webinar: 12:00PM - 3:00PM

October 18, 2016

How to be the Agent Advocate at Claim Time

NE/IA

Webinar: 12:00PM - 3:00PM

October 18, 2016

**NEW** How to be the Agent Advocate at Claim Time

NE/IA

Webinar: 12:00PM - 3:00PM

October 18 - 19, 2016

Ruble: Graduate Seminar (IA)

West Des Moines

Holiday Inn Hotel & Suites

October 20, 2016

Get in the Ring: A look at Property Claims, Fights, & Decisions

NE/IA

Webinar: 1:00PM - 4:00PM

October 20, 2016

Get in the Ring: A Look at Property Claims, Fights & Decisions

NE/IA

Webinar: 12:00PM - 3:00PM

October 24, 2016

Leases & Contracts Vs. The Insurance Policy

NE/IA

Webinar: 12:00PM - 3:00PM

October 24, 2016

**NEW** Leases & Contracts Vs. The Insurance Policy

NE/IA

Webinar: 12:00PM - 3:00PM

October 26, 2016

Lawncare to Lipstick

NE/IA

Webinar: 1:00PM - 3:00PM

October 26, 2016

CPSR: Residential Property

Kearney

Holiday Inn Express Kearney

October 26, 2016

Lawncare to Lipstick

NE/IA

Webinar: 1:00PM - 3:00PM

November 2, 2016

Ethics: Taking it to the Streets

NE/IA

Webinar: 1:00PM - 4:00PM

November 3, 2016

**NEW** And the CHAOS Continues

NE/IA

Webinar: 12:00PM - 3:00PM

November 4, 2016

**NEW** Man Vs. Machine

NE/IA

Webinar: 8:00AM - 11:00AM

November 8, 2016

**NEW** Executive & Management Liability

NE/IA

Webinar: 12:00PM - 3:00PM

November 10, 2016

Social Networking: OMG or E&O? (NE)

NE

Webinar: 12:00PM - 3:00PM

November 10, 2016

CISR: Personal Lines Miscellaneous

Cedar Rapids

Kirkwood CE Center

November 10, 2016

Social Networking: OMG or E&O?

Iowa

Webinar: 12:00PM - 3:00PM

November 15, 2016

What We Learned: Claim and Coverage Issues from Catastrophes

NE/IA

Webinar: 12:00PM - 3:00PM

November 15, 2016

CISR: Dynamics of Service

Des Moines

Hilton Garden Inn Des Moines/Urbandale

September 2016 | Main Street Industry News |www.pianeia.com| 25

PIA NE IA Events

November 16 - 18, 2016

CIC: Commercial Property Institute

West Des Moines

Holiday Inn Hotel & Suites

November 16, 2016

**NEW** Managing E&O in a 24/7 World

NE/IA

Webinar: 12:00PM - 3:00PM

November 17, 2016

Personal Lines Complications: Because Simple is just too darn Easy

NE/IA

Webinar: 1:00PM - 4:00PM

December 1, 2016

**NEW** Regarding Ethics (NE)

NE/IA

Webinar: 1:00PM - 4:00PM

December 6, 2016

**NEW** Top 12 Coverage Countdown

NE/IA

Webinar: 12:00PM - 3:00PM

December 7, 2016

**NEW** How to be the Agent Advocate at Claim Time

NE/IA

Webinar: 1:00PM - 4:00PM

December 8, 2016

Words Mean Things & Insurance is a Foreign Language

NE/IA

Webinar: 12:00PM - 3:00PM

December 12, 2016

Food Borne Illness & Insurance Coverage

NE/IA

Webinar: 12:00PM - 3:00PM

December 13, 2016

Get in the Ring: A Look at Property Claims, Fights & Decisions

NE/IA

Webinar: 8:00AM - 11:00AM

December 20, 2016

**NEW** Leases & Contracts Vs. The Insurance Policy

NE/IA

Webinar: 8:00AM - 11:00AM

September 2016| Main Street Industry News | www.pianeia.com | 26

Your customers like working with a local agent to handle their insurance.

We think you deserve the same kind of attention. That’s why EMC has a fully staffed branch office in your area — to respond quicker and with a greater understanding of your area’s needs. It’s just one of the many reasons you and your policyholders Count on EMC ®.

JENNIFER BAKER, CPCU, AIC-M, AINS, AIS Claims Adjuster II EMC Omaha Branch

LOCAL SERVICE FOR YOU

AND YOUR CLIENTS. OMAHA BRANCH OFFICE Phone: 800-338-9735 | Home Office: Des Moines, IA

www.emcins.com ©Copyright Employers Mutual Casualty Company 2015. All rights reserved.

September 2016 | Main Street Industry News |www.pianeia.com| 27

Provide Extra Protection for Unexpected Hospital Expenses With The PIA Trust

Hospital Income Plan HIP COVERAGE DESIGNED WITH LOCAL AGENTS IN MIND As a PIA Member* serving Main Street America, you and your employees** have access to a highquality, competitively priced HIP plan through the PIA Services Group Insurance Fund.

The cost of specialized services has risen steeply over the past decade, especially in the medical field.

Help shield yourself and your family from the high cost of hospitalization with the supplemental PIA Trust Hospital Income Plan.

PIA SERVICES GROUP INSURANCE FUND

For more information about the supplemental PIA Trust Hospital Income Insurance plan, please contact your local PIA Affiliate or call the Plan Administrator at (800) 336-4759. Additional information is also available on-line at www.piatrust.com. * PIA National membership, when required, must be current at all times ** No minimum participation required

The policy or its provisions may vary or be unavailable in some states. The policy has exclusions and limitations which may affect any benefits payable.

Underwritten by Unimerica Insurance Company, Association Administrative Address, P.O. Box 17828, Portland, ME 04112-8828, under Policy Form AHI-5001-A (UIC).

Insurance Program Administered by Lockton Affinity, LLC.