Main Street Industry News - September 2014

INSIDE PIA National Installs New Officers »7 Cyber Breach — Surviving an Ongoing Problem »11

Cover Photo Credit: Rich Herrmann, Linn Ridge Landscape - Iowa

Deer Collisions: Drive Carefully — It’s that Time of Year »15 ObamaCare by the Numbers PART 1 & PART 2 »20

September 2014 | Published Monthly

Did you know that PIA has figured out a way to make selling flood insurance easier?

PIA has entered into an exclusive partnership with Floodbroker.com which allows PIA members’ clients and prospects to learn about their flood risks and request a quote for flood insurance from their local, participating PIA member agency.

Floodbroker has automated the process of obtaining a flood insurance quote through the National Flood Insurance Program (NFIP) and makes this technology available to participating PIA member agents through their very own agency-branded, flood insurance microsites.

Agents direct their clients and prospective insureds to their Floodbroker microsite where they can learn what flood zone they are in and request a flood insurance quote. After answering a few simple questions the quote is emailed to their agent who completes the sale offline using their agency’s regular flood insurance carrier.

Even in cases where an actual quote cannot be generated online, the prospect can still submit the information they have input into the form so that their agent can get back to them and continue the flood insurance sale offline.

Learn more about this program at www.pianet.com/floodbroker.

Not a PIA member? Please consider joining the association that arms agents with the tools they need to succeed. Contact us for a membership application or visit us online at www.pianet.com/joinpia.

National Association of Professional Insurance Agents 400 N. Washington St., Alexandria, VA 22314-2353 www.pianet.com | membership@pianet.org | (703) 836-9340

Top Stories PIA National Installs New Officers | 7 The new national officers of the National Association of Professional Insurance Agents (PIA National) were installed during the group’s September 21, 2014, board of directors meeting in San Antonio, Texas.

Dodd-Frank Adjustment — House Passes Bill to Redefine Insurers Systemic Risk | 8 The U.S. House of Representatives has passed a bill to fix the Dodd-Frank Act’s section on the oversight of insurers who are deemed a systemically important financial institutions (SIFI).

Reuters/Ipsos Poll — State Secession | 10 A week ago the people of Scotland voted whether or not to leave the United Kingdom and go it on their own.

Cyber Breach — Surviving an Ongoing Problem | 11 Home Depot is the latest firm to suffer a massive data breach and now says the credit and debit card data of about 60-million people who shopped with the company has been stolen.

PIA National Joins Business Coalition: Congress — Pass TRIA Extension Now | 14 PIA has joined a broad business coalition demanding that Congress pass TRIA now.

Ride-Sharing Insurance — California Leads the Way | 14 Several states are considering ride-sharing insurance rules.

Deer Collisions: Drive Carefully — It’s that Time of Year | 15 State Farm released its annual deer collision statistics a couple of weeks ago.

PIA & The Hartford — A 10-Year Anniversary | 18 PIA National and The Hartford are celebrating the 10th anniversary of the creation of a PIAendorsed flood insurance program.

ObamaCare by the Numbers — More Insured & States with the Least Improvement | 20 Let’s take a look at the states with the highest uninsured rate improvement since ObamaCare became law.

ObamaCare by the Numbers: Part 2 | 21 The Centers for Medicare and Medicaid Services (CDC) reports that 115,000 of the 8-million people who signed up for insurance under the Affordable Care Act have been dropped.

PIA NE IA Events Earn Your CE Credits | 22 Free CE Details for Members | 23 Upcoming Events Calendar 2014 | 24

Advertisements Wanted, For Sale and Opportunities | 26 Contact us to place a classified ad.

September 2014 | Main Street Industry News | www.pianeia.com | 4

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Top Stories

PIA National Installs New Officers The new national officers of the National Association of Professional Insurance Agents (PIA National) were installed during the group's September 21, 2014, board of directors meeting in San Antonio, Texas.

Each of the officers will serve one-year terms that begin on October 1, 2014, and run through September 30, 2015.

New Officers as of October 1, 2014: • Richard A. Clements, CIC, CPIA, of Chalmette, Louisiana is the new PIA National President • Robert W. Hansen, Jr., CPIA, LUTCF, of Omaha, Nebraska is President-elect • Gary W. Blackwell, Jr., CPCU, of Corinth, Maine is Vice President/Treasurer • Timothy G. Russell, CPCU, of Southport, Connecticut is Secretary/Assistant Treasurer • John G. Lee, CIC, CPIA, LUTCF, of Fredericksburg, Virginia is now the Immediate Past President

September 2014 | Main Street Industry News |www.pianeia.com| 7

Top Stories

Dodd-Frank Adjustment

House Passes Bill to Redefine Insurers Systemic Risk Capital Standards Clarification Act of 2014... is common sense legislation that holds Washington accountable, strengthens our economy and helps create jobs.”

The bipartisan effort passed 398 to 97.

Rep. Jeb Hensarling

The U.S. House of Representatives has passed a bill to fix the Dodd-Frank Act’s section on the oversight of insurers who are deemed a systemically important financial institutions (SIFI). Three insurers have been deemed SIFI. They are AIG, Prudential and — most recently — MetLife.

All are subject to bank-centric rules and capital standards and will be overseen by the Federal Reserve Board. But insurers aren’t banks and bank rules don’t fit. The House — after much complaint and prodding by insurers and insurer associations — agrees.

House Financial Services Committee Chairman and Texas Republican Jeb Hensarling pushed the bill out of his House committee and worked on its passage. “The bipartisan Insurance

Sen. Sherrod Brown

A version of this bill passed the Senate in June and was sponsored by Democratic Senator Sherrod Brown and co-sponsored

by Republicans Sen. Mike Johanns and Sen. Susan Collins. Collins has been pushing since 2010 to have this part of Dodd-Frank corrected.

Here’s the problem. The House version makes some changes that won’t be popular in the Senate that aren’t about insurers and banks but instead involve mortgage fee rules, derivatives and obligations for collateralized loans.

September 2014 | Main Street Industry News | www.pianeia.com | 8

Top Stories A spokeswoman for Brown — Meghan Dubyak — criticized the House action and said the focus needs to be just the insurer issue. “Senator Brown believes that Congress should pass a narrow bill that would ensure that the Federal Reserve recognizes the differences between the industries and prevents banking capital standards from being applied to insurers.

The Senate bill, which passed with unanimous support, could be sent to the President’s desk tomorrow.”

Federal Reserve governor Daniel Tarullo — who heads up the body’s financial regulations — wants the changes and mentioned that need a couple of weeks ago to the Senate Banking Committee.

He’s not alone. Reaction in the industry has been very positive. Property Casualty Insurers Association of America (PCI) senior vice president Nat Wienecke said it’s something his organization supports.

Insurers — he noted — are different and unique from banks and the risks for each are fundamentally different.

“The Dodd-Frank Act has been interpreted by the Federal Reserve Board to require them to impose banking capital standards on insurers that they regulate, despite the disconnect between banking and insurance risks.

While the Federal Reserve Board has acted prudently in delaying imposition of bank capital standards on insurers until Congress can clarify the situation, the potential burdens if not addressed would harm consumers and job growth,” Wienecke said.

He likes that the House bill clarifies the issue. “This legislation would continue to allow strong prudential supervision of insurance companies while preventing unnecessary harm in the insurance marketplace. PCI supports the Insurance

Property Casualty Insurers Association of America (PCI) Senior Vice President Nat Wienecke

Capital Standards Clarification Act and urges its passage.”

Jimi Grande of the National Association of Mutual Insurance Companies agrees.

“The legislation passed by the House today provides a measure of common sense for the Federal Reserve and any insurance companies placed under its supervision.”

Now the hope is that the Senate will pass something before it goes on recess.

“We've now seen both chambers of Congress approve this legislation with virtually no opposition. In what little time they have left, we hope that leaders of the House and Senate can negotiate the issues unrelated to capital and accounting standards for insurers attached to this bill and resolve this issue once and for all,” Grande said. n

September 2014 | Main Street Industry News |www.pianeia.com| 9

Top Stories

Reuters/Ipsos Poll State Secession A week ago the people of Scotland voted whether or not to leave the United Kingdom and go it on their own. The vote conclusion ended with Scotland sticking with the status quo.

That vote led Reuters and Ipsos to team up for a most interesting poll. Pollsters wanted to know how the people of this country felt about their states seceding from the union. Ignoring this country’s history — and specifically the Civil War and Abraham Lincoln’s stance that once you’re in you’re in forever — 23.9% of those responding said they would support separation. The majority — 53.3% — said they’d stick with things as they are.

That leaves a scary 22.8% unsure.

The poll was done between August 23rd and September 16th and involved 8,952 people. Most surprising is how the question crosses party lines

Education

and regions. Republicans and those in the rural Western states are more open to the idea than those in the Northeast and Democrats.

Reasons for support of secession listed include President Obama and his leadership and most specifically on Islamic militants. Gridlock in Congress and dissatisfaction with both political parties also was high on the list of reasons why.

• Republicans liked the idea 29.7% • Democrats hit 21% • New Englanders were least likely to like secession with 17.4% saying yes • The concept is most popular in the Southwest where 34.1% said give it a go n

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Top Stories

Cyber Breach

Surviving an Ongoing Problem Home Depot is the latest firm to suffer a massive data breach and now says the credit and debit card data of about 60-million people who shopped with the company has been stolen.

This breach — along with the others we’ve seen in the last few years — shows that companies must take steps to protect themselves. Cyber insurance is the first step. Many of us sell this kind of insurance but few possess it.

It’s a line of insurance growing in popularity.

Marsh Risk Management did a briefing on the topic in April and said the number of cyber insurance policies sold in the U.S. rose 21% between 2012 and 2013.

The advice of the experts in this article — get it and get it sooner rather than later.

Once you’ve secured insurance, the next step is securing your business. Hartford Steam Boiler and Trail of Bits came up with 10-ways to secure your company. That’s the good news. Bad news — however — comes along with the good. If a thief wants to get into your data the chances are very good that they’re going to succeed.

If you make it easy for them, they’ll for sure get the job done. Tie up all your loose ends with the 10-tips and make it harder. Do it and they may leave you alone and move to easier pickings.

Here are the 10-steps: 1. Outsource payment processing. Avoid handling card data on your own. Reputable vendors, whether it’s for Point-of-Sale or web payments, have dedicated security staff that can protect that data better than you can.

2. Separate social media from financial activity. Use a dedicated device for online banking. Use a different device for email and social media. Otherwise, just visiting one infected social site could compromise your banking machine and your savings account.

3. Think beyond passwords. Never reuse them and don’t trust any website to store them securely. You can never tell when a website has already been hacked and your password has been exposed. Set up a two-factor authentication; this sends a secret code to your phone verifying your identity.

Here’s why. Almost every — and the key word there is key EVERY — business is vulnerable and insurance to protect you from the fallout of a cyber attack is critical.

4. Educate and train employees. Establish a written policy about data security, and communicate it to all employees. Educate

September 2014 | Main Street Industry News |www.pianeia.com| 11

Top Stories employees about what types of information are sensitive or confidential and what their responsibilities are to protect that data. Also, most scams and malicious attacks arrive through email so be sure your team is prepared and alerts others when they are received.

5. Stay informed. Evaluate the entire chain of events in a potential attack. From assessing your email infrastructure to your users’ responsiveness to your browser’s vulnerability, identify where your organization is most at risk.

Then, question the security posture of your business lines, vendors, suppliers or partners.

should be encrypted and off-site in case there’s a fire or burglary.

But what happens if you get hacked and your data is compromised? The insurance will help with the financial burden. By the way, the cost per customer compromised is over $3.00 and rising. It’s another reason you really want to get insurance.

Here’s more bad news. Today over 40% of the planet’s population is online. Their computers are easy pickings and many of the 40% store their personal data on their computers.

6. Stop transmission of data that is not encrypted. Mandate encryption of all data.

This includes data at “rest” and “in motion.”

Also consider encrypting email within your company if personal information is transmitted.

Avoid using Wi-Fi networks; they may permit interception of data.

The same with companies.

7. Secure your browser. With the growing popularity of watering holes – malicious code installed on trusted websites – how do you know which websites you can trust? Forget individual patches. Focus on keeping up to date with the latest version of your browser. Then, test your browser’s configuration for weakness.

You need a plan. Period. The plan is written steps with a list of the resources available to stop the bleeding. Included is who should be told and when, and what action should be taken and when.

8. Secure your operating system. It’s far easier to break into older operating systems like Windows XP or OS X 10.6. Take advantage of major security improvements baked into newer operating systems.

9. Secure your router. It connects your computer to the Internet. Make sure someone can’t intercept all the data sent through it. It’s important to set a strong admin password on your router and a WPA2 password on your Wi-Fi. 10. Secure your data. Whether you lose data to an accident or an attack, you’ll always be glad to have a backup. Ideally, your backups

The Privacy Rights Clearing House said since 2005 more than 864 million personal records have been compromised in the United States.

That’s a staggering number. So it’s just a matter of time before your company gets hacked.

Beazley Breach Response Services helps companies with breaches. Spokeswoman Katherine Keefe said, “These [steps] may include privacy counsel, forensic assistance to identify whether or not there has been an intrusion in the computer system, notification vendors and identity monitoring companies.”

You need to start working your plan immediately after a breach occurs.

After notifying top management or owners, or both in some cases, then Keefe suggests finding a privacy and security attorney. “It needs to be someone who specializes in this type of breach who has had experience with hundreds or thousands of cases, not a general practice

September 2014 | Main Street Industry News | www.pianeia.com | 12

Top Stories attorney. You want the expert who has done this hundreds of times.”

This is like finding a doctor for a critical operation like a heart transplant. You want the best and someone with the most experience. If health insurance is involved then you’ll need someone with HIPAA experience.

Then you need to go public but Keefe says not before having answers to these questions: • What happened?

• Why did it happen?

• What is your company doing to prevent it from occurring again?

• What does this breach mean to my customer?

Once you decide to go public then Keefe said a company must: • Keep promises like doing credit monitoring for a the agreed time period after the breach.

• Take steps to upgrade and fix security and retrain employees on security measures.

• Show the public and your clients and others that you have taken positive steps to keep this from happening again and that you have learned from the experience. n

Two sources: PropertyCasualty360. com, PropertyCasualty360.com

September 2014 | Main Street Industry News |www.pianeia.com| 13

Top Stories

PIA National Joins Business Coalition: Congress — Pass TRIA Extension Now PIA has joined a broad business coalition demanding that Congress pass TRIA now.

The group is led by the U.S. Chamber of Commerce. A letter has been sent to key members in the U.S. House of Representatives urging a fast passage of the extension of the Terrorism Risk Insurance Act (TRIA).

The coalition has 407 members — including PIA — so it represents what PIA National says is a “full scope” of American business. Many insurance carriers and carrier associations signed on, as did insurance associations such as the Council of Insurance Agents and Brokers (CIAB).

PIA National warns despite increasing pressure from the business community, it is possible that TRIA will not be dealt with until a lame duck

session. Congress is back in Washington, D.C., for an abbreviated session before heading back out on the campaign trail.

TRIA is set to expire Dec. 31.

Here’s an excerpt from the letter: “TRIA has made it possible for the American economy to get the coverage it needs, while protecting the taxpayer. By maintaining our economic stability in the face of ongoing terrorist threats, TRIA serves as a vital public-private risk sharing mechanism. TRIA fosters certainty in the marketplace by ensuring that private terrorism risk insurance coverage remains commercially available at virtually no cost to the taxpayer.”

Click here to see the full letter. n

Ride-Sharing Insurance California Leads the Way Several states are considering ride-sharing insurance rules. California is the first to get the job done and make it law. Governor Jerry Brown signed AB 2293 into law last week. It requires ride-sharing firms like Uber and Lyft to carry minimum levels of insurance.

In the past the companies have skirted insurance laws by using personal cars for commercial purposes. AB 2293 requires drivers used by Uber, Lyft and others to have: • Liability insurance of at least $50,000 for killing or injuring someone.

• $100,000 for damage from a single accident.

• $30,000 in insurance for damage to property.

• Excess insurance of $200,000.

The two transportation firms opposed the bill until sponsors agreed to drop the excess insurance requirement from $500,000 to $200,000. n

September 2014 | Main Street Industry News | www.pianeia.com | 14

Top Stories

Deer Collisions: Drive Carefully — It’s that Time of Year

State Farm released its annual deer collision statistics a couple of weeks ago. It’s relevant to discussion because deer collision season is in full swing. The number of us colliding with leaping deer grows in the fall as deer move from higher elevations to lower. The collision peak is November.

The insurer said you have a 1 in 169 chance of hitting a deer in the next year. In 11 states those odds go up to over 1 in 100. Those odds are measured based in the number of deer in a state, the number of people driving in a state and the overall population in a state.

State Farm: Deer crossing the road

RANKING

STATE

Projected collisions

Chance of collision

1

West Virginia

32,177

1 in 39

2

Pennsylvania

123,941

1 in 71

3

Montana

10,099

1 in 75

4

Iowa

28,716

1 in 77

5

South Dakota

7,420

1 in 82

6

Mississippi

23,403

1 in 84

7

Wisconsin

47,669

1 in 85

8

Minnesota

37,549

1 in 88

9

Virginia

63,145

1 in 88

10

South Carolina

37,000

1 in 93

Nebraska moved down four spots to #23 with 9,210 projected collisions and a 1 in 148 likelihood of a collision with a deer.

Meanwhile, the Insurance Information Institute (I.I.I.) has some ways you can avoid hitting a deer: • Deer generally travel in herds. If you see one, others are nearby.

• Deer crossing signs aren’t placed randomly. These are active deer crossing areas.

• Use caution between 6 and 9 p.m. That’s when deer are more active.

• When appropriate use high-beam head lamps as much as possible at night to illuminate the roadsides.

• Don’t swerve if a deer collision seems inevitable. You might lose control of your vehicle or even hit another car.

• A car-mounted deer whistle has not been proved to be effective. n

Source: State Farm & CarInsurance.com

September 2014 | Main Street Industry News |www.pianeia.com| 15

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Top Stories

PIA & The Hartford A 10-Year Anniversary

PIA National and The Hartford are celebrating the 10th anniversary of the creation of a PIA-endorsed flood insurance program. The exclusive program was initially rolled out to PIA members on September 14, 2004.

Through the partnership, PIA members have access to one of the most robust and steadfast Write Your Own (WYO) carriers in the National Flood Insurance Program (NFIP). The Hartford has been writing flood insurance through the NFIP for nearly 25-years.

PIA National President John G. Lee said The Hartford’s flood program is available to PIA members in all 50 states, the District of Columbia and Puerto Rico. “Historically, The Hartford has been one of the most prominent property and casualty carriers in PIA member agencies. We are happy that over the past 10 years, many more PIA members have added flood insurance through The Hartford as a valuable part of their agency offerings to their clients.”

Highlights of the program include: • Competitive commissions • A dedicated book transfer team • Local sales directors • User-friendly online processing systems for quoting, submissions and endorsement requests • Free zone determinations • Online chat for service questions and interactive, real-time input assistance • Hassle-free claim service with 24/7 claims reporting • Training and continuing education credits • An easy enrollment process and marketing support

The Hartford’s Robert Nadeau said, “Nearly every homeowner and business has some type of flood-related risk, yet many do not have flood insurance. Through The Hartford’s partnership with PIA, we are able to make NFIP coverage available to more property owners and help them close a significant coverage gap. We look forward to continuing our partnership with PIA.” In addition to The Hartford’s standard flood insurance program for independent agents, PIA members have access to The Hartford’s Flood Solutions program for businesses and homeowners. This simplified program includes a streamlined application process with The Hartford’s Flood Insurance Processing Center doing most of the work.

PIA National President and CEO Mike Becker said, “Many Americans do not realize that the typical homeowner’s insurance policy does not cover flooding. Yet 20% of flood insurance claims originate in low to moderate risk areas as classified by FEMA. The risk is real, which is why flood insurance through the NFIP is an important part of any homeowners’ — and business owners’ — insurance coverage program.”

PIA and The Hartford work to educate agents about the importance of flood insurance.

The organizations also work through agents to help them educate their clients about the risks of flooding and changes to the NFIP that might affect policyholders and prospective policyholders.

“At The Hartford, we are continually working to equip producers with effective tools and resources to help them provide timely floodrelated information to their customers,” Nadeau said.

For more information about PIA’s flood insurance program with The Hartford, please visit PIA’s website at www.pianet.com/ hartfordfloodinsurance.

September 2014 | Main Street Industry News | www.pianeia.com | 18

September 2014 | Main Street Industry News |www.pianeia.com| 19

Top Stories

ObamaCare ObamaCare by the Numbers More Insured & States with the Least Improvement Let’s take a look at the states with the highest uninsured rate improvement since ObamaCare became law. As we all know, the goal of the Affordable Care Act is to reduce and eventually eliminate the number of uninsured in the United States. Year one saw some improvements says the U.S. Centers for Disease Control and Prevention.

After checking numbers for the first threemonths of 2014 the CDC said just 18.4% of adults under the age of 65 were uninsured.

That’s down from 20.4% in 2013.

Top 10 states with the least improved numbers: 1. Texas • Pre-ACA uninsured rate: 26.8% • Post-ACA projected uninsured rate: 24.81% • Difference before and after: -1.99% 2. Mississippi • Pre-ACA uninsured rate: 18.11% • Post-ACA projected uninsured rate: 21.46%

By the way, part of the reason for the drop is the 3.7 million who bought private health insurance. Another 8 million got insurance through an ObamaCare exchange. The number of uninsured — according to the U.S. Census Bureau — in 2013 was 42 million. The bureau does not have figures for 2014.

• Difference before and after: 3.34%

WalletHub — the financial assistance company — looked at statistics from the Kaiser Family Foundation, the Centers for Medicare and Medicaid Services, the Department of Health and Human Services, and the U.S. Census Bureau on health insurance purchase data.

• Pre-ACA uninsured rate: 24.73%

3. Louisiana • Pre-ACA uninsured rate: 22.41% • Post-ACA projected uninsured rate: 20.91% • Difference before and after: -1.50% 4. Florida • Post-ACA projected uninsured rate: 19.61% • Difference before and after: -5.12% 5. New Mexico • Pre-ACA uninsured rate: 24.29% • Post-ACA projected uninsured rate: 19.59%

September 2014 | Main Street Industry News | www.pianeia.com | 20

Top Stories • Difference before and after: -4.69%

ObamaCare

by the Numbers: Part 2

6. Nevada • Pre-ACA uninsured rate: 26.52% • Post-ACA projected uninsured rate: 19.58% • Difference before and after: -6.94% 7. Alaska • Pre-ACA uninsured rate: 20.48% • Post-ACA projected uninsured rate: 18.96% • Difference before and after: -1.52%

The Centers for Medicare and Medicaid Services (CDC) reports that 115,000 of the 8-million people who signed up for insurance under the Affordable Care Act have been dropped. They may not be legal U.S. residents.

Originally there were 966,000 of them. The CDC says it spent months trying to get this group of people to prove their legal status. When pushed 851,000 were able to “prove” they are here legally.

The 115,000 didn’t.

8. Oklahoma • Pre-ACA uninsured rate: 19.76% • Post-ACA projected uninsured rate: 18.33% • Difference before and after: -1.43% 9. Wyoming • Pre-ACA uninsured rate: 18.92% • Post-ACA projected uninsured rate: 18.29% • Difference before and after: -0.63% 10. Georgia • Pre-ACA uninsured rate: 21.66% • Post-ACA projected uninsured rate: 18.16% • Difference before and after: -3.50% 24. Nebraska • Pre-ACA uninsured rate: 14.71% • Post-ACA projected uninsured rate: 13.69% • Difference before and after: -1.02% 8. Iowa • Pre-ACA uninsured rate: 21.66% • Post-ACA projected uninsured rate: 18.16% • Difference before and after: -3.50%

There are another 363,000 who still haven’t shown the proper identification. If they don’t respond with the correct information by September 30th they, too will be dropped and will have to pay full price for their insurance.

Meanwhile, just 7.3-million of the 8-million who enrolled in an Affordable Care Act exchange — or marketplace as they are now called — actually paid for their insurance. Thus those who didn’t have been dropped.

That’s a 9% drop from the 8-million estimate the CDC gave in May when open-enrollment ended.

The 7.3-million figure is the first time the Obama administration has released any “official” numbers.

Sources: Insurance Networking News, Insurance Networking News

September 2014 | Main Street Industry News |www.pianeia.com| 21

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October NE or IA 10/6: National Healthcare NE or IA 10/7: CYBERTECH NE or IA 10/7: BIP, BOP, BOO(ze) Iowa 10/8: Commercial Property NE or IA 10/14: Waivers of Subrogation Iowa 10/15: Changes to Homeowners Nebraska 10/21: 7 Ways to Get Sued NE or IA 10/22: Ethics for Ins. Pros.

Iowa 10/23: Inherently Flawed

2014 12pm-3pm 8am-11am 12pm-3pm 8am-11am 8am-11am 10am-12pm 12pm-3pm 12pm-3pm 12pm-3pm

2-Hour $25/Member Course $40/Non-Member 3-Hour $35/Member Course $56/Non-Member

Register at www.pianeia.com or call PIA at 402-392-1611

* E C E E FR NEED ETHICS?!

Schedule 8:00am: Registration 8:30am:Seminar Begins 11:30pm -12:30pm: Lunch - ON YOUR OWN 4:30pm - Conclusion

FMO Seminar - Omaha, NE November 12, 2014 Agency Underwriting, Profitability & Loss Control

How does an agency analyze underwriting profitability? What factors impact agency loss ratios?

This class will examine the answers to these questions while helping to create the highest levels of customer satisfaction. Case studies throughout the course will take you into a real world agency where loss assessment data will be presented and loss improvement solutions will be discovered.

Prepare to become the ultimate sleuth in finding methods of loss control!

Ethics for Insurance Professionals

Can ethics be learned? If so, how? From what source(s)? Most states are including mandatory ethics training for insurance professionals why? This class will not only get you your required Ethics CE, but engages in realistic conversation and views on ethics rules and situations in the insurance industry. This course never fails to produce lively interaction and you cant help but get engaged as the instructor shares the views expressed by your fellow students on a number of ethical issues. Enjoy!

Becky Lathrop, CIC, CPIA is the Vice President of Optimum Performance Solutions, LLC,

FREE/FEE

a company that provides management consulting on a nationwide basis to insurance agencies and carriers. Both her agency and corporate experiences provide unique perspectives when assisting her clients.

CE APPROVED

Certified Insurance Counselor and Certified Professional Insurance Agent, Becky has a degree in Risk Management and Insurance from Florida State University. Becky has been working in the insurance industry for over 30 years. She has a diverse background in the insurance business, including positions such as Business Consultant, Sales Manager, Underwriting Consultant, Financial/Market Analyst, and Portfolio Manager.

FREE: PIA Members & Staff FEE: $95/Non-Members 4 NE P&C Hours 3 NE Ethics Hours Full attendance is required to earn Continuing Education Credit.

Location

Omaha Marriott 10220 Regency Circle Omaha, NE 68114 (402) 399-9000

Registration

Free PIA Members and Staff • $95 Non-Members Name:________________________________________________________________________ D.O.B________________________ Designations:____________________________________ Agent License:________________________________________________________________ E-mail Address: _______________________________________________________________

Sponsored by

Phone:_________________________________________ Fax:__________________________ Agency Name:_ _______________________________________________________________ Address:______________________City:_ _____________ State:_______ Zip:______________ q Enclosed is check payable to PIA of Nebraska fro $_____________________________ q Please charge $ ____________ to:

q VISA

q MC

Card Number: _ ____________________________ Exp. Date: _________ VCode:_________ Name on Card:________________________________________________________________ Cancellations received 10 days prior to a class are fully refundable. Cancellations received less than 10 days prior to a class will be subject to a $35 cancellation fee. If you fail to show up for the class, registration fee is forfeited; No Exceptions. All cancellations must be in writing, e-mailed to Jason at frontdesk@pianeia.com. There is no penalty for substitutions from your company or agency. All credit card refunds will incur a $10 processing fee.

ADA: In accordance with Title III of the Americans with Disabilities Act, we invite registrants with a disability to advise us and request accommodation. Requests should be submitted to the PIA Education Department as far in advance as possible.

Mail to: PIA of NE IA 920 South 107th Avenue, Suite 305, Omaha, NE 68114 or register online at www.pianeia.com. Questions call: (402) 392-1611

PIA NE IA Events

Upcoming Events Calendar 2014 For information and to register Click Here or call (402) 392-1611.

Class Date(s)

Topic

City

Location

10/6/2014

National Healthcare Reform (NE)

Nebraska

Webinar: 12:00PM - 3:00PM

10/6/2014

National Health Care Reform

Iowa

Webinar: 12:00PM - 3:00PM

10/7/2014

CYBERTECH- Recognizing and Insuring Electronic Risk (IA)

Iowa

Webinar: 8:00AM - 11:00AM

10/7/2014

BIP(idy), BOP(idy), Boo(ze): Turning 3 Mundane Coverages into Magic (IA)

Iowa

Webinar: 12:00PM - 3:00PM

10/7/2014

BIP(idy), BOP(idy), Boo(ze): Turning 3 Mundane Coverages into Magic

Nebraska

Webinar: 12:00PM - 3:00PM

10/7/2014

CYBERTECH- Recognizing and Insuring Electronic Risk

Nebraska

Webinar: 8:00AM - 11:00AM

10/8/2014

Commercial Property Issues & Answers

Iowa

Webinar: 8:00AM - 11:00AM

10/9/2014

CISR: Commercial Casualty 2

Des Moines

Hilton Garden Inn Des Moines/ Urbandale

10/14/2014

Waivers of Subrogation/Indemnity/Certificates

Iowa

Webinar: 8:00AM - 11:00AM

10/14/2014

Waivers of Subrogation/Indemnity/Certificates (NE)

Nebraska

Webinar: 8:00AM - 11:00AM

10/15/2014

Changes to the Homeowners Program

Iowa

Webinar: 10:00AM - 12:00PM

Oct 15 - 17, 2014

CIC: Agency Management Institute

Omaha

Omaha Marriott Hotel

10/16/2014

2014 Nebraska CIC, CRM, CSRM Conferment Luncheon

Omaha

Omaha Marriott Hotel

Oct 20 - Dec 5, 2014

MERG: New Agency Employee Orientation

Online

Online Course

Oct 20 - Nov 28, 2014

MERG: Delivering Quality Service (to the Customer and the Employer)

Online

Online Course

PIA NE IA Events

Oct 20 - Dec 12, 2014

MERG: Commercial Lines Coverage Basics

Online

Online Course

10/21/2014

Seven Ways to get Sued and How to Avoid Them

Nebraska

Webinar: 12:00PM - 3:00PM

10/22/2014

Ethics for Insurance Professionals

Iowa

Webinar: 12:00PM - 3:00PM

10/22/2014

Ethics for Insurance Professionals - A (NE)

Nebraska

Webinar: 12:00PM - 3:00PM

10/23/2014

CISR: Dynamics of Service

Marion

Kirkwood Training Center

10/23/2014

Patches for the Imperfect Policy - Home, Work & Auto Edition

Iowa

Webinar: 12:00PM - 3:00PM

10/29/2014

CISR: Insuring Personal Residential Property

Davenport

Saint Ambrose University

11/5/14

CISR: Insuring Commercial Property

West Des Moines

LaMair - Mulock Condon Insurance (LMC)

11/6/14

CISR: Commercial Casualty 1

Marion

Kirkwood Training Center

11/10/14

National Health Care Reform

Iowa

Webinar: 8:00AM - 11:00AM

11/10/14

National Healthcare Reform (NE)

Nebraska

Webinar: 8:00AM - 11:00AM

11/11/14

CPIA 3: Sustain Success

Des Moines

Hilton Garden Inn Des Moines/ Urbandale

11/12/14

FMO: Agency Management & Loss Control

Omaha

Omaha Marriott Hotel

11/12/14

Business Income - How Much is Enough?

Iowa

Webinar: 8:00AM - 10:00AM

11/12/14

Business Income - How Much is Enough? (NE)

Nebraska

Webinar: 8:00AM - 10:00AM

Nov 12 - 14, 2014

CIC: Life & Health Institute

West Des Moines

Holiday Inn Hotel & Suites

11/13/14

2014 Iowa CIC, CISR, CRM Conferment Luncheon

West Des Moines

Holiday Inn Hotel & Suites

Nov 17 - Jan 2, 2015

MERG: New Agency Employee Orientation

Online

Online Course

11/17/14

Ethics for Insurance Professionals

Iowa

Webinar: 8:00AM - 11:00AM

11/17/14

E&O and the Legal & Ethical Duties of Agents/Brokers

Nebraska

Webinar: 12:00PM - 3:00PM

Nov 17 - Dec 26, 2014

MERG: Personal Lines Coverage Basics

Online

Online Course

11/17/14

Ethics for Insurance Professionals - A (NE)

Nebraska

Webinar: 8:00AM - 11:00AM

September 2014 | Main Street Industry News |www.pianeia.com| 25

PIA NE IA Events

11/18/14

CPSR: Commercial Casualty

Omaha

Omaha Marriott Hotel

11/19/14

Social Networking: OMG or E&O? (NE)

Nebraska

Webinar: 12:00PM - 3:00PM

11/19/14

Social Networking: OMG or E&O?

Iowa

Webinar: 12:00PM - 3:00PM

11/19/14

ISO General Liability - 2013 Revisions

Iowa

Webinar: 8:00AM - 11:00AM

Feb 25 - 27, 2015

CIC: Commercial Property Institute

West Des Moines

Holiday Inn Hotel & Suites

Mar 25 - 27, 2015

CIC: Personal Lines Institute

Omaha

Hilton Garden InnOmaha

Apr 15 - 17, 2015

CIC: Personal Lines Institute

Cedar Rapids

Cedar Rapids Marriott

May 6 - 8, 2015

CIC: Commercial Casualty Institute

Lincoln

Courtyard

Jun 10 - 12, 2015

CIC: Commercial Casualty Institute

West Des Moines

Holiday Inn Hotel & Suites

Jul 15 - 17, 2015

CIC: Life & Health Institute

Omaha

Hilton Garden InnOmaha

Aug 26 - 28, 2015

CIC: Life & Health Institute

Cedar Rapids

Cedar Rapids Marriott

Sep 23 - 25, 2015

CIC: Agency Management Institute

Lincoln

Courtyard

Oct 14 - 16, 2015

CIC: Agency Management Institute

West Des Moines

Holiday Inn Hotel & Suites

Nov 11 - 13, 2015

CIC: Commercial Property Institute

La Vista

Embassy Suites Omaha - La Vista

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September 2014 | Main Street Industry News | www.pianeia.com | 26

Help Protect Your Most Valuable Asset - Earning a Living - With The PIA Trust

Short Term Disability Plan STD COVERAGE DESIGNED WITH LOCAL AGENTS IN MIND As a PIA Member* serving Main Street America, you and your employees** have access to a high-quality, competitively priced STD plan through the PIA Services Group Insurance Fund.

For many people, disability means an interruption in earnings that can put them financially at risk.

Even with group coverage, benefits may not be sufficient to cover the extraordinary costs of a severe disability. The PIA Trust Short Term Disability Income Insurance Plan can provide protection whether you are totally disabled or disabled and working.

For more information about the PIA Trust Short Term Disability Income Insurance plan, please contact your local PIA Affiliate or call the Plan Administrator at (800) 336-4759. Additional information is also available on-line at www.piatrust.com.

PIA SERVICES GROUP INSURANCE FUND

* PIA National membership, when required, must be current at all times ** No minimum participation required

The policy or its provisions may vary or be unavailable in some states. The policy has exclusions and limitations which may affect any benefits payable.

Underwritten by Unimerica Insurance Company, Association Administrative Address, P.O. Box 17828, Portland, ME 04112-8828, under Policy Form ADI-4001-A (UIC).

Insurance Program Administered by Lockton Risk Services.