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Watch out for the Valentines feature in the February edition of The Phoenix!
JANUARY 2014 Read all about Issa and his love for food
Inside this Month
Page 15
Street Cred Entertainment starts on page 17! Go get your fix now!
And much more!
CQC gives Top Marks to Birmingham Hospice Inter-community leader receives OBE at Palace
I
t was a day to remember as one of the West Midlands most celebrated advocates of inter-ethnicity received her deserved OBE at Buckingham Palace Satinder Kaur Taunque B.A.
A
l John Taylor Hospice Staff celebrate the CQC findings.
Birmingham hospice was recognised for its high standard of care and safety, and the way it was delivered, by the Care Quality Commission. The CQC said of John Taylor Hospice: “People’s views were taken into account in the way the service was provided and delivered in relation to their care. People’s privacy and dignity were respected and independence was promoted whenever possible.” After inspecting the premises and talking to staff and fami-
lies, they reported: “All of the people spoken with told us they were involved in decisions about care. One relative told us ‘The hospice team are very supportive and nothing is too much trouble.
They involve us and keep us informed.’” The inspection team noted: “We saw that staff knocked on doors before entering people’s bedrooms and spoke with people
in a respectful way, for example using their preferred name.” The Hospice, a community interest company which has been caring for people in Birmingham since 1910, was inspected and assessed to have met the standard in all in five categories: (i) Respecting and involving people who use services (ii) Care and welfare of people who use services (iii)Cleanliness and infection control (iv) Safety and suitability of premises (v) Assessing and monitoring the quality of service provision.
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B.T. P.G.C.E. Deputy Lieutenant of West Midlands was amongst close family at the investiture when she was bestowed the Officer of the Order of the British Empire, by Prince Charles, in The Queen’s
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