TRISTATE PROVIDES ONE-STOP AUTO SHOP

Caring about community, the dealership sponsors various local events

MARYVILLE, Mo. — With a huge vehicle selection and QuickLane express service, TriState’s one-stop shop qualities and its loyalty set it apart from all the rest.

“About 70 percent of our customer base has bought from us before. It just tells you that our salespeople are doing a good job, and we’re taking care of them in the service department after the sale,” said TriState Ford owner Todd Hill.

TriState’s dependability starts even before its customers drive away in their newly-purchased automobiles. While other dealerships do not spend time reconditioning used cars, TriState performs a 138-point inspection on all its used cars to ensure customers will not have maintenance issues as soon as they buy their vehicles.

“I don’t want my customer spending anything other than gas on their car for the first six months anyway,” Hill said.

“That’s our goal.”

When customers do need maintenance, TriState has them covered. QuickLane services all cars, regardless of make and model. Its six factory-cer-

tified technicians at TriState Ford and TriState Chrysler Dodge Jeep RAM specialize in everything automotive except bodywork.

“We’re constantly reinvesting in our people in training,” Hill said. “We believe happy employees make happy customers. We like to see them grow.”

TriState has made a name for itself, being listed as a Ford President’s Award winner seven times, three of which were consecutive. Less than one percent of all Ford dealers earn the prize, Hill said. Additionally, Hill was elected chairman of the Missouri Automobile Dealers Association.

This recognition has led to customers coming from more than 500 miles away, which means, Hill said, the dealership has “good selection, good reputation (and) good online presence.”

Hill said about 98 percent of the new vehicles TriState sells are customordered and delivered to the customer within hours of arrival.

Because of the pandemic, improving the dealership’s digital presence was essential to generating sales.

Hill said an increasing amount of his

customers start their car research digitally — some even complete the entire transaction online.

This process makes buying a car easier for the customer. If the customer requires, the dealership can deliver their vehicle straight to their home. TriState has delivered cars across the United States to locations such as California, Florida and New York.

As for the vehicles TriState is selling, Hill is excited about various Ford, Chrysler, Dodge, Jeep and RAM products.

According to Hill, the dealership gives back to the community that supports it. TriState is a major sponsor of the Nodaway County Fair, the Concerts in the Park series, golf tournaments, the Hopkins Picnic and many other events. It has supported over 71 $1,000 scholarships for area FFA students.

TriState is open for sales from 8 a.m. to 6 p.m. Monday through Friday and from 8 a.m. to 4 p.m. on Saturday.

QuickLane is open from 8 a.m. to 5 p.m. Monday through Friday and from 8 a.m. to 1 p.m. on Saturday.