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MARGARITA DIAZ MANAGER, HEALTH EQUITY INITIATIVES THE METROHEALTH SYSTEMS MAKE A DIFFERENCE THIS HOLIDAY SEASON TECHNOLOGY AND PATIENT CARE

IRIS E. HARVEY LEADING PLANNED PARENTHOOD OF GREATER OHIO WITH PASSION AND CONVICTION

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Writers Shelley M. Shockley Kimberly Smith-Woodford Marsha Walker Eastwood Brittany Garrett

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Creative Bele’ Wondwossen

Cover Story: Shelley M. Shockley Photo: Tariq Tarey Contributing Writers Marianna Marron Letitia Nall Rhonda Crowder Michelle Phillips Fay Stephanie Phelps

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From the Editor: Shelley M. Shockley Take care of you, you're no good to others if you don't As the year winds down, we begin to gather with friends and family and celebrate, but it is also a time when we begin to examine our lives and plan for the coming year. While speaking with Iris Harvey, our beautiful cover story CEO her words to future leaders resonated with me and I thought, 'that's good advice for anyone.'

The statement that really stuck was “You're going to live with yourself for all of your life but you're going to have an opportunity to improve, to learn more, and to experience.”

Now, personally I take that to mean that when you are eighteen graduating from high school you have high hopes of what you want to do with your life. Yet by the time you reach the end of your sophomore year in college, you are a ripe old twenty and you have changed the course of your studies because those whimsical views from a few years ago, just don't align with who you are today. Changes like this happen throughout our lives in many areas from school, work, relationship and even spirituality.

So, I began thinking about my life to determine if I had gone with the flow or stayed on the path I started down after college. Did I try something new or am I bound to tradition? In many ways my path is the same, but there have been turns that take me in a new but similar direction. At the core of what Iris said when choosing careers is – passion and I believe I have followed mine and found that I can pick it up and take it into other areas.

The written word has been something that excites me since childhood and I find that my career has traversed that area and continues to pull me in that direction. So, if you had a passion and somewhere along the way you abandoned it for what was more lucrative, glamorous or the norm think about revisiting it, because you still have a lot of life to live with yourself.

This edition focuses on health and wellness and the cover story features Iris E. Harvey, President and CEO of Planned Parenthood of Greater Ohio and Planned Parenthood Advocates of Ohio. . If you aren't familiar with the work of Planned Parenthood, we offer this glimpse into the organization. We learned that while the reproductive rights of women are a key part of what they do, they also do so much more and supporting this organization is something that all women should embrace. At the core of what they offer is great health care and most importantly it is available to all.

We also introduce you to the work of Margarita Diaz, Manager of Health Equity Initiatives at MetroHealth. As a young child, Diaz visited a hospital and was treated with 4 ▒ NOVEMBER - DECEMBER 2018

care that left an impression and would lead to her desire to help others as a medical professional. Her story not only exhibits the power of kindness, but the impact that each of us can have on another human being. We often look at our jobs as mundane, but if we look at the larger picture nothing that any of us do is mundane and someone is always watching.

Today Diaz works to ensure that as we complete our daily routines we step back and try to view the world and our jobs from the eyes of someone that might be different.

Equities in life are fulfilled in all areas when individuals take the blinders off and work to see the world through the lens of others.

Technology has become an integral part of all of our lives no matter how hard some try to run away from it. Our telephones are mini-computers and we reach for them to answer questions as simple as how to get from point 'a' to point 'b' or as advanced as explaining that diagnosis you just received from your doctor.

Doctors and hospital systems are working to make the transmission of information seamless and accessible across many agencies. The tool they use is EMR (Electronic Medical Records), and we offer you a look at how this device is working to make the job of keeping up with your health records easier for all parties.

While medical agencies make it easier to keep track of your health, what are you doing to keep yourselves in great shape? Are you working out at least three times a week? Maybe you like to get your steps in so you walk daily? I hope that you rattled off something that you do on a regular basis to either stay in shape, get in shape or just keep yourself active.

As we mature, it is important that we reach back to our younger days and imagine the joy we had playing outside, or running around a gymnasium, roller skating, riding our bikes or playing sports. Those activities kept our joints in good condition, taught us about team building and just brought joy to our lives. Yet somewhere along the line we stopped doing them, saying those are for children – how wrong we were.

In this edition we take a look at water aerobics, cryotherapy and at-home work outs to get you moving this winter so that once the snow melts and the temperatures rise, you'll be happy to put on that tank top and enjoy the heat.

As we close out 2018, the staff of Phenomenal Woman Magazine would like to wish you all the best during this holiday season and may 2019 bring you and yours an abundance of joy and peace.

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COVER

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CAUTION- DO NOT FEED THE GEESE THIS CHRISTMAS LOCAL HOLOCAUST SURVIVOR TO EDUCATE FUTURE GENERATIONS THROUGH CUTTING-EDGE TECHNOLOGY

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MARGARITA DIAZ MANAGER, HEALTH EQUITY INITIATIVES THE METROHEALTH SYSTEMS

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TECHNOLOGY AND PATIENT CARE 15

IRIS E. HARVEY

PRESIDENT AND CEO, PLANNED PARENTHOOD OF GREATER OHIO

SUMMER TIME FUN IS CREATED IN THE WINTER!

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DELICIOUS

RECIPES

BY BRITTANY “BLUSHING BRIT” GARRETT

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CAUTION- DO NOT FEED THE GEESE THIS CHRISTMAS By: Marsha Walker Eastwood, B.S.Ed, MSHSVC PWM Contributing Writer

“Christmas is coming, the geese are getting fat. Please put a penny in the old man's hat,” are lines from a well-known ancient children's Christmas song that discusses the celebration and goodness of the holiday season. Each year consumers fatten the retail geese by plunking down dollars in record numbers into the brick and mortar and online retailers to spread that goodness, and each year out do the previous year's celebration. According to a study performed by the National Retail Federation, Americans will be spending more money on gifts in 2018 than they did last year. Holiday sales are expected to increase 4.3 and 4.8 percent over 2017 – $717.45 billion to $720.89 billion.

It should come as no surprise that the average cost of gifts is so high. With advertisements for big sales everywhere, there is a greater chance for impulse buying and overspending.

For many shoppers it has become a competition worthy of being an Olympic event. But unlike the Olympics, the only prize at the end of the season is a stack of bills with more digits than the three months before and a bank account floating on empty.

Shopping behavior is dictated by guilt, the need to be liked/loved and the need to please everyone. Add to this time constraints, and all the celebratory hoopla of the holiday that begins before Thanksgiving and you have a perfect storm for impulse buying. This single piece of the holiday shopping puzzle has kept many a retailer in business, contributed to unparalleled borrowing, and racked up some heavy-duty credit card spending. If you've ever been inside a department or a grocery store, you notice that all the things you don't need line the small shelves of specially designed racks in the checkout lanes.

Those shelves have their own name and department codeThe Impulse Department.

When it comes to guilt, people think of their childhood celebrations, especially if the gift-giving was sparse, they feel the need as adults to provide mega Christmases for their children and family. The reverse is also true. A person who experienced lavish gift giving may feel obligated to provide the same for their family and friends.

Everyone has been remembered, everything on everyone's list has been included and some of the most expensive wrappings will fill the garbage can.

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The need to be well liked or loved means more than any amount of post-holiday debt or financial angst, and those warm fuzzies can come at a very high price. Although many workplaces limit the dollar amount to be spent on the annual gift exchange, some workers feel the need to spend significantly less or significantly more. The best advice comes from writer Lahle Wolfe, “Respect price limits set on gift exchanges and if you're participating in a gift exchange that includes a price limit (for example, "Gifts must be less than $20"), don't exceed it. If you show up with an e-reader or a cashmere blanket while everyone else is exchanging socks and funny mugs, you're likely to make other people feel uncomfortable. The reverse is also true. If everyone is exchanging gifts they genuinely hope people will enjoy, you're violating the spirit of the exchange if you show up with a gag gift and may cause someone to go home feeling slighted.” Some advance thought should go into the selection of the appropriate gift for the person you are buying for and should exhibit good taste. This will avoid inappropriate impulse buying and is more likely to be appreciated and generate that feeling of warm fuzzies.

Many shoppers are determined that no matter how much they dislike their mother's sister, Aunt Sally, someone they haven't seen in years, they can't show up at the family holiday gathering without a gift. So, to keep the peace they shell out bucks they can't afford just to please their mother. A neighbor brings you a lovely poinsettia as a Christmas gift and you immediately feel the need to respond with a gift of your own. Your spouse has a list of suggested gifts, and since you can't decide which one, you try to get them all. Your son has a practically brand-new tablet and his list includes the new, expensive state of the art tablet. Your mailman has done a great job of delivering your mail, which by the way is his job! And the list of those you feel the need to please proliferates as the day draws near. What's a shopper to do?

The first thing to do is breathe. Next take stock of things that don't work. For the most part Christmas saving clubs don't work. On almost any given day in late summer you can go into any bank and see someone borrowing or getting an advance from their Christmas savings account.

Since the funds are to be made available after a certain date, early withdrawal could result in the account being closed. Buying gifts during “After Christmas” sales in hopes of giving them as gifts the following year is also not the best idea. Circumstances can change a lot in a year.

Kids grow, a death may occur, a divorce, or the loss of a job, a natural disaster, and the purchase of a house can change your gift giving plans and then you may be stuck with a bunch of reduced “impulse” type gifts.

The first step in not breaking the bank and feeding the geese during the holiday shopping season is to make a list of priority receivers- spouse or significant other and children. Depending on your current financial situation this may be the beginning and end of your list. If you are on good terms with your parents or those who raised and supported you, housekeepers and babysitters add them to the list and then stop. Make a secondary list of siblings you are on good terms with (just because you share DNA or were raised together doesn't men you are on good terms), grandparents (if you are on good terms) who are cognizant and living independently. Make a third list that includes the mailman, the regular UPS driver (if you are a frequent online buyer), who places your packages exactly where you requested. Then stop! Anyone not on any of these lists are add-ons if funds permit. Remember presents can't buy you love but they can drive up that credit card bill. Speaking of credit cards- if you can't pay for gifts with cash in hand then you can't afford them.

The second step is to be observant. Recipients of your holiday generosity appreciate thoughtful and useful gifts that they need or want and have too many excuses for not buying them for themselves. Is there a collector on your priority list? This can include anything from teapots, to Hot Wheel cars, cuff links, vintage China, wall art, etc.

Careful shopping at thrift stores, Habitat for Humanity Restores, even estate sales can produce just the perfect item. People who experience personal disasters can find help from agencies to replace major items, but what about smaller personal touch items such as a nice tablescape.

Someone on the list may be driving a klunker so a $20 gift

certificate from a national car company can be used for an oil change. For the people on your secondary list, movie tickets for the housekeeper and babysitter are always appreciated, and a tin of home baked goodies will be appreciated by the mailman and UPS driver. All paid for with cash.

The third step is don't feel obligated to buy gifts for people you don't have a good relationship with. They won't appreciate it, and they know it was given out of a sense of obligation, rather than from the heart. Forget upgrading a child's electronics. If it functions properly consider buying a reasonably priced accessory. If a college student is on your list, treat them to a sit down meal at Olive Garden, paid for with cash.

The fourth step is easy does it on decorations and gift wrap. Kraft paper and twine with a handwritten card is recyclable, and doesn't rip during the wrapping process. A book of dollar store holiday stickers can add a nice finishing touch. When it comes to decorations sometimes less is more. Lights and garland from the dollar store and a couple of packages of construction paper and holiday cookie cutters can make for a nicely decorated tree.

Dollar store stockings for everyone including Fido and kitty can be hung with care and decorating is done.

These ideas may sound extremely frugal, but they can provide for a truly joyful gift-giving holiday event that is debt free, worry free, and the savings can provide a very tasty holiday meal that can be shared with those you choose to share with. www.PHENOMENALWOMAN.me â–’ 7

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LOCAL HOLOCAUST SURVIVOR TO EDUCATE FUTURE GENERATIONS THROUGH CUTTING-EDGE TECHNOLOGY – Last month to be part of the beta test at the Maltz Museum

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LeTITIA NALL Heads Outbound Operations For Amazon

MARIA DAVILA Northeast Ohio Regional Outreach Manager, ODOT

Diana Starks

Vice President of Diversity & Inclusion Federal Reserve Bank of Cleveland

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KATIE SCHUERGER Making a Difference in the Ohio Construction Industry

ESTHER C. KRAFT Helping Hispanic Students Succeed at Tri-C

HIGHLIGHTS, 3rd Annual Financial Literacy & Business Opportunities Conference

Dr. ELLEN BURTS-COOPER Senior Managing Partner & Chief Improvement Officer Improve Consulting and Training Group

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CHIOMA ONUKWUIRE An Engineer & Entrepreneur

BIG BROTHERS BIG SISTERS Bowling For Kids’ Sake

Life Insurance: Smart Investment?

CATHY BELK, President, JumpStart Inc. Envisions Economic Transformation in Cleveland Communities

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he Maltz Museum of Jewish Heritage has partnered with the USC Shoah Foundation's Dimensions in Testimony to launch a first-of-its-kind Holocaust Survivor Memory Project in Cleveland. Local Holocaust survivor Stanley Bernath's story and memories were recorded using state-of-the-art technology. The technology allows Stanley to share his story and answer questions about his past, simulating the experience of speaking face-to-face with a survivor. Stanley is the fifteenth survivor in the world to become an interactive survivor biography.

Each year over 10,000 students from across Northeast Ohio visit the Maltz Museum for student tours. Many of these students hear from a local Holocaust survivor who shares their personal and powerful story. This is one of the most meaningful ways students can experience history, by listening to the real-life stories of people who lived through that period of time. In order to preserve the experience, the Maltz Museum has launched a first-of-its kind effort in Cleveland that uses hologram technology to simulate speaking to a living survivor.

“Meeting and interacting with a survivor lifts history out of the books and brings history to life for students,” said David Schafer, Managing Director of the Maltz Museum, who says this is why the Survivor Memory Project is critical now. “We don't know how much longer survivors will be able to share their stories. Working with the USC Shoah Foundation's Dimensions in Testimony will enable future generations to interact with a Holocaust survivor long after we are all gone.”

Dimensions in Testimony revolutionizes the concept of oral history, using cutting-edge technology to record survivor stories with hundreds of cameras set up in a dome. The team asks hundreds of questions over the course of two days. The survivor needs to have significant cognitive ability to sit through the comprehensive question-and-answer session in the California studio. Approximately one year after that experience, Stanley Bernath saw an interactive version of himself as the beta version arrived in Cleveland, on view now through the end of December.

“Years from now none of us survivors will be available, we'll be all gone,” said Stanley Bernath, who is honored to be the fifteenth survivor in the world to record his story as an interactive survivor biography. He has been telling his story to groups for over forty years and now his story will live on in perpetuity. “Children or adults can always ask questions. They'll be able to see it and hear what I have to say about what I went through,” he said.

The beta test is an important part of the technology's process, working out bugs so that when student or adult groups come in the future the technology will work fluidly. Every Thursday, Friday, and Sunday at 3pm now through end of December, Maltz Museum visitors will be able to interact with the beta version and help test the technology through Q&A. The experience is included with general museum admission and is free for Maltz Museum members.

For more information please call 216-593-0575 or visit maltzmusem.org.

MALTZ MUSEUM OF JEWISH HERITAGE The Museum of Diversity & Tolerance

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Margarita Diaz

Manager, Health Equity Initiatives - The MetroHealth Systems

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argarita Diaz first learned the value of caring for others when, as a four-year-old, she visited a hospital. That experience - the kind and unforgettable treatment she received from the nursing and medical staff - convinced her to become a health care professional. “I was fascinated then and still am today with the wonders of healthcare.” She noted. Those health care professionals not only took good care of her, but taught her the importance of caring for others. When Margarita's family moved to Scranton Road in Cleveland when she was thirteen, MetroHealth became a visual reminder of what and where she wanted to be.

Margarita grew up in a predominantly Hispanic community. As a first-generation Puerto Rican born in the US, she has personally witnessed her parents struggle, along with so many others, and has also experienced her own challenges. These difficulties taught her to not only work harder to support herself and her family, but more importantly, to care for others.

After completing her high school education, Margarita attended Cuyahoga Community College (Tri-C) and 10 ▒ NOVEMBER - DECEMBER 2018

through the Ladders program, received a full scholarship to earn a BSN from the Breen School of Nursing at Ursuline College. Since then, she has worked as a staff nurse and as an independent home nurse provider to chronically ill children for many years under the Ohio Job and Family Services. She also worked for a global company as a clinical account manager, working with major health systems in wound care. Margarita also served as a case manager at The Cleveland Clinic before returning to MetroHealth in 2012 to work first as clinical coordinator then as nurse manager for ambulatory surgical services for three years. She later assumed the position of Manager of Health Equity Initiatives in the Office of Inclusion & Diversity.

Diaz's role as manager of health equity initiatives is three-fold - strategic planning, program design and oversight of programs and projects that impact health equity, as well as Inclusion & Diversity themes such as conscious and unconscious bias, LGBTQ health, cultural competency, race, ethnicity, language and much more. She works to ensure that every employee provides exemplary patient care and customer service through the MetroHealth values.

The decision to establish the Health Equity Initiative lies in MetroHealth's unwavering commitment to address the needs of the population it serves. With its patient population comprised of over 50% of marginalized and underrepresented groups, the need to address the demands of these groups and reduce health disparities became key to fulfilling its mission. The foundation and framework for the work in health equity is based on the National CLAS Standards or Culturally Linguistically Appropriate Services, which is a roadmap for healthcare systems and professionals to promote health equity, improve quality and reduce disparities.

Diaz dedicates a considerable part of her time to 'RAISE' awareness of the importance of cultural competency. She stressed that “patients have the Right to understand and take ownership of their healthcare and to be treated respectfully. When we do this, we improve Access to health care, respecting every individual for their Identity and what they bring to the table, as we do these things we promote an environment where people feel Safe and we produce safe patient outcomes and ultimately impact the patient Experience in a positive manner.”

MetroHealth has developed a process for data collection and staff training on the importance of accurate collection of REaL (race, ethnicity and language) Data Collection.

“By collecting this data, we are implementing a best practice that increases trusting relationships with our patients and improves their compliance to seek treatment within the healthcare system.” Margarita is excited to learn that MetroHealth is exceeding national benchmarks in patient outcomes for diverse populations.

Diaz is pleased to work at MetroHealth as she contributes to the larger mission of treating all, seeing value in all and serving all, regardless of who they are or their ability to make payment for its services. She concedes that no two days are alike, overcoming new challenges every day.

She interacts with all employees to stress the importance of inclusion and diversity in new employee orientation and help to shape their journey as MetroHealth employees.

“As a health system, it is important to know who we serve in order to best serve them in equitable ways. We need to promote access to health care to meet the needs of all populations and remove any barriers which are built within the systems of society,” Diaz noted. “We should recognize that we are all biased, and how these biases can obstruct justice whether we realize it or not, whether we intend to or not.”

Margarita defines herself as a life-long learner and enjoys expanding her skill sets and knowledge as she decides what her next step in education will be. Shortly after returning to MetroHealth, she pursued her graduate studies and recently earned her MSN in executive leadership from Chamberlain University.

To better inform the communities they serve, Diaz's office holds a series of events throughout the year. One of the initiatives helps patients navigate their healthcare and has already scheduled two sessions this month in the outpatient pavilion.

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Margarita Diaz

The 'Navigating Your Care patient education sessions' utilize informal conversations held throughout the year with several community partners and with employees from various service departments such as social work, pharmacy, case management, patient billing and many others who come together to share information about how patients can access these services. The sessions also help to answer any questions or concerns patients may have in their healthcare journey. Diaz stated, “we have been able to help many patients obtain services and address concerns that they otherwise have not been able to do in the past. Knowledge is power.

We are empowering patients to manage and be accountable partners in their care.”

Diaz strongly believes in the positive role played by mentors, coaches and inspirational leaders in shaping career success. As a beneficiary of such role models, she credits Barb, her first nurse manager for inspiring her to be the leader she is today and her coworker, Chelly, who made sure she filled out scholarship applications without any delays. Because of that application, she noted “I interviewed and out-tested over 200 applicants to win the first nursing scholarship awarded at Metro through the Ladders program back in the 90s.”

Diaz actively supports her community and is a founding member of the first local chapter of the National Association of Hispanic Nurses and presented the REaL strategy at the 43rd annual conference recently held in Cleveland. Along with other phenomenal women, she is also honored to be part of the Diversity and Equity Action Team of First Year Cleveland, to diligently fight against infant mortality in Cleveland.

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To those who wish to pursue careers in healthcare, Diaz stressed that “it has to be an inner desire and passion because nursing/healthcare has no easy task. It has its challenges but for me, its rewards are superseding.” She continued “I love the direction of healthcare. From fee for service to value base care – that's equitable outcomes for all! I love that we are more inclusive to seeing the big picture to address health care for a diversity of populations and communities.”

Diaz has been blessed with a strong family, children Ashley and Nicholas and husband Tony. Speaking of Tony, her husband and best friend of twenty-eight years, she said “He has always been supportive of my career decisions and always encourages more education.” To Diaz, family is extremely important and making family time is a priority. “We make time for movie nights and pizza Fridays. Church on Sundays is a family priority. A family that prays together, stays together. Not to mention, a little retail therapy now and then helps too!”

Margarita Diaz always embraces the richness of cultures, peoples and communities that bring rich heritage such as the language, food, music and customs and traditions.

She is appreciative of the efforts made to improve the lives of communities and encourages everyone to do the best they can. In conclusion, Diaz said, “I believe we all make a difference in the lives of others and I want to continue to inspire women. Knowing that we are changing structures and organizations from the way it's always been to the way it should be sounds like no easy task, but I believe we can, and are, changing the world one day and one person at a time. It starts with me and you.” <

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Make a Difference this Holiday Season his holiday season, you have the power to change children's lives for the better.

scholarships thanks to MSNBC and “The Last Word with Lawrence O'Donnell” viewers. Find more information at msnbc.com/kind-fund.

Working in 190 countries and territories, UNICEF is focused on putting children first with programs in health care and immunizations, safe water and sanitation, nutrition, education, emergency relief and more.

NUTRITION Every purchase of a Signature Advent Calendar or Shea Milk Solidarity Soap from L'OCCITANE will help UNICEF provide vitamin A supplements to fight against preventable childhood blindness. Learn more at usa.loccitane.com.

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From UNICEF Market products to items available from partners, UNICEF USA makes it possible to give gifts that make a difference in children's lives around the world.

A specially curated online shop, UNICEF Market features handmade gifts from artisans around the globe. With each purchase, proceeds go toward lifesaving programs for children and support for the artisans. Shop their holiday picks at unicefmarket.org/holidaygiftguide.

With UNICEF Inspired Gifts, choose from hygiene kits, therapeutic food packets, backpacks and more for the organization to deliver directly to children who need it the most. As little as $19 can provide polio vaccines to protect 100 children. Visit unicefusa.org/inspiredgifts.

By connecting everyday activity to real-world impact, UNICEF Kid Power gives kids the power to save lives. Kids can learn about other cultures and places, while every step they take converts to lifesaving therapeutic food for malnourished kids. Grab a band and learn more at unicefkidpower.org.

Consider these additional ways to give this holiday season: JOY As part of “Match the Magic,” The Starbucks Foundation will match any individual donations made to UNICEF USA through the Starbucks app or unicefusa.org/starbucksjoy from Nov. 12, 2018-Jan. 6, 2019, up to $100,000 – helping improve the lives of women, children and families in tea communities in Assam, India with the Ethical Tea Partnership.

EDUCATION MSNBC's Lawrence O'Donnell created the groundbreaking K.I.N.D. Fund (Kids In Need of Desks) with UNICEF in 2010 to support education in Malawi. Since then, the program has raised over $17 million for desks and girls'

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SAFE WATER S'well and UNICEF are working together to help provide safe, clean water to the most vulnerable communities around the world. With support from partners like S'well, UNICEF has helped over 500,000 people in Madagascar gain access to safe and sustainable water sources. Visit swellbottle.com/unicef to learn more.

HEALTH Johnson & Johnson is a proud partner of UNICEF, helping children everywhere have a healthy, happy life. To learn more about their work together, please visit unicefusa.org/johnson-johnson.

RELIEF With support from Norwegian Air's customers and employees, the airline has carried out five relief flights with UNICEF, filling an entire plane with supplies to deliver to children affected by crisis or emergency. To date, deliveries have been made to Yemen, Jordan, Central African Republic, Mali and Chad – improving the lives of more than 100,000 children. Learn more at norwegian.com.

PROTECTION Garnier USA will donate $1* to UNICEF USA for every Whole Blends Holiday Kit sold from Nov. 8 - Dec. 31 at Walmart, with a minimum donation of $300,000. Available in Smoothing, Honey Treasures and Maple Remedy, each kit purchased can help up to five children living in emergency situations for a day. To learn more, visit garnierusa.com/unicef. #GarnierSupportsUNICEF VOICE Seeing UNICEF's work for children first-hand and highlighting those stories for viewers in the Los Angelesarea and across the country, KTLA TV has been empowering audiences to take action. Visit ktla.com for more information.

TECHNOLOGY AND PATIENT CARE

By Marianna Marron Contributing Writer There are many baby-boomers who still shy away from computers and the transfer of information on the internet, but technology has proven to be an asset in many areas of life. Even, and very importantly in the realm of providing quality health care.

Have you ever walked to the nurses' station at the hospital and the nurses are typing away on the computer? Or you may have been talking to your physician in his/her office and after you present your symptoms they document your information into the computer. This is technology at work. We have long entered the EMR (Electronic Medical Records) world, and it has changed the dynamic of healthcare for providers and patients.

GIVE THE GIFT OF EDUCATION Donate to UNCF

Now with the click of a button, your primary care provider can view your recent emergency room physician's notes, they can also view and evaluate imaging such as X-Ray and MRI results or other lab results.

Physicians can even send your prescriptions to your local pharmacy so you don't have to wait once you arrive. These are just a small example of how the use of technology has changed the delivery of healthcare. I can remember debates with my graduate school classmates about the safety of using electronic medical records and now over ten years later, electronic medical records are used in several hospitals and clinics across America.

According to the American Society of Health System Pharmacists (ASHP), over the past 13 years, the number of hospitals that use paper-only patient health records has declined from 69 percent to 1 percent, despite early resistance to use them. Now because of it, it can be argued that patient care has improved. Some of the benefits have been: 1. No one has to attempt to read a physician's handwriting.

2. Patients can access much of their medical record online, including lab results, immunizations records and even return to work notes within minutes through their patient portal such as Epic's MiChart. Patients can schedule appointments online and leave messages for their physician.

3. Wait times have decreased due to EMR, not just in the Emergency Room or the medical office but even for referrals and lab results.

D u e t o o n l i n e c h a r t a c c e s s i b i l i t y, communicating patient information is faster and easier to gather.

4. Patient charts are accessible to other departments within the hospital. Multiple providers and clinicians can access a patient's chart and check your past medical history and previous visits before you arrive to their office.

So, the next time you forget your return to work note, or want to know your results from your blood work simply log in. www.PHENOMENALWOMAN.me â&#x2013;&#x2019; 15

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UNDERSTANDING YOUR RISK Everyone is at risk of breast cancer—but some of us are at. higher risk than others Learn more at: KnowYourGirls.org www.PHENOMENALWOMAN.me ▒ 17

COVER STORY: IRIS E. HARVEY

Iris E. Harvey

Leading Planned Parenthood of Greater Ohio With “Of all the forms of inequality, in health care is the most shocking and inhumane.”Passion and Conviction injustice Martin Luther King, Jr.

By Shelley Shockley PWM Managing Editor

P

lanned Parenthood of Greater Ohio, an affiliate of Planned Pa r e n t h o o d Fe d e ra t i o n o f America, Inc. (PPFA) but commonly known as Planned Parenthood, is in its second century of providing health care to women, a mission that began in 1928 in Cleveland. The organization's mission has not changed - to give women access to reproductive health care, birth control, and contraception -yet today they offer a more comprehensive approach to reproductive health care and sex education, and the woman leading the charge locally is Iris E. Harvey. Iris is an east coast native who has developed a love for Ohio, and brings a wealth of experience and passion to her role as President and Chief Executive Officer of Planned Parenthood of Greater Ohio and Planned Parenthood Advocates of Ohio.

Phenomenal Woman Magazine recently sat down with Iris to offer its readers a glimpse into the development of this phenomenal w o man lead in g t h e fig h t fo r comprehensive health care for women.

Photos: Page 18,20 Tariq Tarey

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Iris grew up in Jersey City, New Jersey where the values she brings to her job and life were formed in a tight-knit working-class neighborhood, where as an only child, she never really had the opportunity to long for siblings because she says, “I was welcomed into everyone's home.” As a young girl her parents divorced and while her mom commuted to Manhattan to work, young Iris learned early how to catch the bus and subway to New York City to meet her mother after work to experience the cultural gems that city had to offer. That early experience has transferred into a lifelong interest in theatre, the arts, and a great appreciation for culture.

When Iris graduated from high school, she left not only her mom and her close-knit community, she left behind Broadway and all the nuances of the East Coast for California, a place she said felt like a foreign country. She explained, “from the weather, the cultural components of outdoor life, to the freedom of expression, and leading-edge liberal ideas,” it felt like a different country.

While attending the University of Southern California, she met lifetime friends and enjoyed the experiences. Iris started out as a psychology major before enrolling in a graduate level marketing class in her sophomore or junior year. Here she said, “I fell in love with the profession and craftsmanship of marketing.”

The shift in career choice was not a far reach in that psychology, in general, is the study of behavior and the mind, and although marketing does not study the mind per se, Iris explains it as, “understanding how to interpret people's needs for whatever product or service they want, how service fulfills the need, and the value that they see in it.” Marketing goes further as a business model where the organization must ensure that all elements – marketing, customer service, and pricing match the needs of the people they are selling their product to or serving.

After earning her B.S. in Business Administration and an MBA in International Marketing from the University of Southern California, Iris began developing her marketing skills in the San Francisco Bay area. Her first job was with the Clorox Company where she learned the business of brand development before moving into the California wine industry.

Throughout her career, Iris has learned or honed skills in various aspects of marketing to best fit the needs of the organization she was working with.

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branding financial services to worldwide consumers and the business to business sector.

Iris described this transition as seamless, because Citigroup, as the world's largest financial services company, was looking for bold leaders from outside the industry who understood the value of brand loyalty. In this new career position, Iris made her mark on the organization by moving her division's marketing strategies from being transactional to a journey where leaders focused on understanding the aspirations and emotional connections people have with their money. She says that tapping into the hearts of your customers changes the way you view your relationship with the customer, how you design and are attentive to their experiences with your organization, and certainly how you communicate your uniqueness as a competitive advantage.

A decade of catering to global consumer needs was enough to convince her that her next career move had to be one that located her outside the United States. She says, "Experiencing other cultures reshapes you worldview, expands your knowledge of how business works, and definitely takes you out of your comfort zone." It was this career goal that precipitated her transition from being a corporate executive to becoming an entrepreneur.

A journey to Japan that was intended to be a one-year experiment turned into a seven-year odyssey. Having taken a leave of absence from her job and moved to Tokyo, Iris combined self-confidence, expertise, and a cross-cultural perspective to succeed in this new environment. She found that being different was a good conversation starter and having a valued set of skills and expertise was a door opener. "When I founded my management consulting company in Japan, instead of being shunned as my former employer had anticipated I would be, I was welcomed as a business person who could solve business problems and improve performance. Making money is a universally understood language.

In fact, most of my Japanese clients treated me like the foreigners with whom they were most familiar–white males.

Imagine that."

Planned Parenthood is just like every other healthcare provider except that we specialize in an area, and if you think about it, when you specialize you know that area better than others.

While working for Napa Valley wineries, she found that the task at hand was as much educating the consumer as it was marketing the product. During this time, the American palette was not as varied and experienced as it is today. She said, “Consumers drank a lot of beer and beverage wines. And, a large percentage of the population didn't really enjoy wine the way we do today.”

The crux of this public education was to assure the masses that there are really no rules when it comes to choosing a wine. It is an individual experience, and you should choose what you enjoy. Additionally, the goal was to promote American wines and show that they were just as good, if not better in some instances, than the European imports. With this informative education of the consumer, Iris said they were able to demonstrate that “if you like the product, you will buy it over and over, and tell your friends about it, and serve it in your home,” a definite plus for the industry and organization because you have given the consumer confidence in their choices and their palette.

This example demonstrates the core of what marketing is all about. Iris spoke of the variety in her career path as, “understanding that there is a discipline of marketing and that discipline includes all the elements of business. You have to understand the financial cost of a project because that largely drives the way you can price the product, you have to understand market research. You have to understand what the consumer likes and what they don't like, and then you have the whole process of producing something, whether it's a product or service.”

When Iris started her career journey it was marketing consumable products to mass market segments, but her career interests shifted when she joined Citigroup's global consumer division as a Vice President responsible for

“

With the business flourishing in Japan, after seven years Iris took another leap of faith and returned to the U.S. where she successfully operated her firm in the Washington, D.C. area for another four years. While living in the Washington, D.C. area, she invested in herself by earning a post-graduate degree in higher education leadership from The George Washington University. This interest in higher education came as a result of her annual visits to The Australian National University to teach an executive course in a global MBA program.

A career move in higher education brought her to Northeast Ohio. In 2008, Iris joined Kent State University as its Vice President of University Relations, Government Affairs, and Marketing. She credits the opportunity to do strategic transformational work on the university's behalf as having the additional benefit of creating a personal sense of community for her in Ohio.

Iris was a member of the inaugural Board of Planned Parenthood of Greater Ohio which came into existence upon the merger of two central Ohio PP affiliates in 2012. In 2015, while participating in a Harvard Kennedy School executive program on leading change, Iris was asked by her fellow members of the board of Planned Parenthood of Greater Ohio to take the helm as President and CEO of the state affiliate.

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COVER STORY: IRIS E. HARVEY

President & CEO Iris E. Harvey discussing with colleagues

Iris sees this new opportunity as having a life changing, as well as a life-saving, impact on those served by Planned Parenthood. The organization is so much more than providing access to the rights afforded to women by Roe v.

Wade. The organization provides preventive care including cancer screenings, birth control counseling, and access to the widest range of contraceptive choices, prenatal care referrals, mother and babies infant mortality reduction programs, and STI and HIV testing, treatment, and referrals.

In addition to the health care treatment they provide, the organization is one of the largest providers of medically accurate sexual health education. At its core, Planned Parenthood is a staunch advocate for access to good health care because as Iris sees it, "access to healthcare is a human right." She further states, “We welcome women, men, youth, LBGTQ people, and those who need our services regardless of race, immigration status, or ability to pay."

In Ohio alone, they serve 110,000 patient visits and reach more than 38,000 people through health education programs, and in order to provide this type of care, Planned Parenthood works within the communities they serve. In Cuyahoga County, they partner with the Family and Children First Council (FCFC) to provide sex education at local school districts and work with Case Western Reserve University (CWRU) to ensure that their programs are meeting the mark.

They have partnered with local school districts across the state to offer programs to young people, providing them with the knowledge they need to make good decisions about their lives.

Iris explained, “We engage with our communities. Through the collaboration with the Cuyahoga County FCFC, we are in thirteen schools across the Cleveland Metropolitan and South Euclid-Lyndhurst school districts working with the schools, teachers, and their parents to provide comprehensive sex education. We do that in a very organized and evidencebased way so that parents can be involved and students can 20 ▒ NOVEMBER - DECEMBER 2018

learn things such as consent –because consent is very important – how to say no, how to understand their own anatomy, how to understand the dynamics of sexuality, how to understand that it is important to be abstinent, but also, if you choose not to do that, how to be safe and protected both from disease and from pregnancy.”

The education they offer using a Planned Parenthood curriculum is evaluated by CWRU to determine if they have met the goal which is to measure students' knowledge about reproductive health, responsible decision-making, and risk before participation and after, and if the increase in this measurement has been reached. The agency also works with parents, offering them the tools they need to have those often-uncomfortable conversations with their children.

Iris said, “Most parents are a little nervous about having that big talk. So, we do Parent Circles. We invite parents to parent-only sessions so they can understand the curriculum, ask those awkward questions, and have a Community Health Education Specialist help them to either role play or have the facts - get the material.” Additionally, she explained, “Our focus is to empower parents to be the primary sexuality educators of their children, help their kids delay sex, reinforce family communication, and improve communication skills for healthy relationships.”

Planned Parenthood also works with the City of Cleveland Health Department, providing free HIV testing at all of its Cuyahoga County health centers and through outreach events. In addition, Planned Parenthood has a Community Health Education Specialist assigned to the City of Cleveland Health Department's Health Mobile, a mobile RV, to conduct HIV, STI, and pregnancy testing to reach areas where access may be difficult or where people may be hesitant to come into a facility for testing. This collaboration between the city and Planned Parenthood is intended to ensure that patients are safe and protected while receiving services when and where they need to be seen.

The City of Cleveland has an infant mortality rate of 12.9 infant deaths per 1,000 live births, which is double the national average, according to the Cleveland Department of Health. That number is even higher for African American women – 16 infant deaths per 1,000. To address this grave problem, Planned Parenthood works in partnership with the City of Cleveland and the St. Luke Foundation as well as First Year Cleveland to ensure that women are receiving early and consistent prenatal care. They are also members of the Ohio Collaborative to Prevent Infant Mortality, which coordinates with all local infant mortality prevention coalitions in the state.

While the majority of its focus may appear to be on women, Planned Parenthood is also a part of the statewide Fatherhood Initiative, a collaboration of local groups that work on involving fathers in the rearing of their children. For its part, the Cleveland area Fatherhood Initiative uses a modified Planned Parenthood curriculum to educate fathers on communicating with their children.

As technology advances, so does Planned Parenthood in providing a plethora of ways for patients to reach them. The agency's Chat/Text Program received national recognition in the Journal of Medical Internet Research stating, “The Chat/Text program is just as effective at improving young people's access to sexual and reproductive health care whether they had their conversations via text, desktop chat, or mobile chat.” Just as other health care providers offer online appointment scheduling, Planned Parenthood does too along with a call center and Telehealth.

Telehealth is operating in Cleveland and it allows patients the ability to come in and speak with a clinician in another location in real time. Currently, “We use that in our pregnancy integration program so they can actually sit down with the case manager and the navigator and think about what hospital they want to go to, what services they might want.” said Iris.

Utilizing technology is something the agency looks forward to increasing. Next year Iris said they will increase their use of the Telehealth process so that a patient interested in birth control pills can speak via video with a clinician and, after a medical assessment, have their pills mailed to their homes.

As a professional development strategy, Iris volunteers across the Planned Parenthood federation. She is a member of the national board and on the global advisory board. "I especially enjoy serving locally while also having an opportunity to think globally. On a recent trip to Africa, I visited our partner programs in Uganda and Rwanda. While there, the global staff launched a youth engagement program targeting the one billion young people around the world who are encouraged to advocate for the health, education, and financial opportunities they deserve."

Phenomenal Facts

Reflecting on Planned Parenthood and the work they do Iris said, “We're just like every other healthcare provider except that we specialize in an area, and if you think about it, when you specialize you know that area better than others.”

Continuing, she said her job today is “more challenging because the stakes are higher, the lack of health care is not something you can ignore, and when people feel as though they are not going to get that access, it troubles me. And I feel as though I have to make sure we are doing the things to keep access, and to keep good health care delivery at the level that our patients need.”

The girl from New Jersey is a woman who is making her mark in Ohio. She has been recognized for her contributions with the Women of Note Award by Crain's Cleveland, Woman of Influence by the Akron Urban League, and named a Harold Stubbs Humanitarian in Education. Her board service includes a director for the Summa Health Foundation board and the Direction Home Akron Canton Area Agency on Aging & Disabilities. She also serves on the Dean's Advisory Board

for the College of Nursing at Kent State University, and is a commissioner for the Columbus Women's Commission.

The passion Iris brings to her job is key to advice that she would offer those following her. She advises, “Have a clear understanding of what you're passionate about, what you really enjoy doing, and what you do well, and let that be the guide to how you choose a career. Also, recognize that you're going to live with yourself for all of your life, but you're going to have an opportunity to improve, to learn more, and to experience. Don't focus on just the rearview mirror, what others have done, what careers have been most successful or most lucrative, but focus on what you would do best, and find the perfect fit for that so that you can take that passion with you.”

Iris E. Harvey is blessed to have found true meaning in her work, both inside and outside the office. Her mission is clearly personal and what stands out most distinctly is her desire to help others with passion and compassion. As the renowned poet Maya Angelou once said, “If you find it in your heart to care for somebody else, then you have succeeded.”

By all objective standards, Iris has exceeded this benchmark— making her truly phenomenal! <

Phenomenal Facts § § § § § §

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B.S., Business Administration, University of Southern California MBA, International Business, University of Southern California Ed.S. degree, The George Washington University A Fulbright Scholar and Ford Foundation Scholar Member of Board of Directors, Summa Health Foundation Member of Board of Directors, Direction Home Akron Canton Area Agency on Aging & Disabilities Member of Board of Directors, The Planned Parenthood Federation of America Serves as Commissioner for the Columbus Women's Commission Serves on the Dean's Advisory Board for the College of Nursing at Kent State University Received the Harold K. Stubbs Humanitarian in Education Award Woman of Note by the Cleveland Crain's Business Journal A “Woman of Power” by the Akron Urban League A finalist for the ATHENA Leadership award

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Summer Time Fun is created in the Winter!

By Mariana Marron PWM Contributing Writer As the sun goes down on summer, it is tempting to cool down on working out in the winter. Don't get caught by the winter workout blues, if you don't feel like going to the gym or want a change in scenery, try some other workouts this winter. Here are a few ideas to keep you on your routine and preparing for winter.

1. Take it to the Pool: Join your local pool and take an Aqua aerobics class. “The stereotype of aqua aerobics consisting of slow movements with no true impact is a thing of the past” says Coach Andre' Morton of Rhythm and Stroke LLC. “Now water aerobics classes bring the same intensity to the water as land exercises without the impact on the joints,” he continues.

Classes like Aqua Bootcamp or AQUA HIIT offer High Intensity Interval Training. It is an advanced, highly effective form of cardiovascular training. HIIT involves brief bursts of very high-intensity work followed by a brief recovery period. Studies have shown that these intense bursts of exercise boost your metabolism and may burn more total calories than steady state cardio. Since participants are more buoyant in the water, it allows them to move easier than they would be able to on land.

2. At Home workouts: Those days when there is 10 ft. of snow out and you don't want to leave the house, your house can become your gym. · · ·

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Start by taking the stairs in your house. Put on your favorite song and challenge yourself to walk/run up and down your stairs.

Grab your stepper and pop in Philip Weeden's Xtreme Hip hop DVD Do you remember hula hooping as a child, well weighted hula hoops are just as much fun and definitely a work out! Eight minutes of hula hooping will have you working up a sweat.

Turn on your favorite television show and walk in place while the show is on. Once the commercial breaks come on, don't take a break, instead use this time to do what you love to hate! Whether it is squats, mountain climbers, jumping jacks or planks.

3. Cryotherapy: Suffering from muscle soreness? Not interested in working out one day but still want to burn some calories? Then Try Cryotherapy. The cryosauna at Cryotherapy at NorthCoastCryo allows you to burn 500-600 calories over 24 hours for only 3 minutes of freezing. The cryosauna aids in the reduction of inflammation, promotion of healing from injury and recovery after physical exertion and increase of metabolism in just 2-3 minutes.

The water is often accommodating to those who have physical disabilities and/or injuries. Water can be an additional form of therapy for mental illness as well since movement in the water, whether swimming or aerobics, is a form of exercise which can produce endorphins that help battle mental illness. This High Intensity Training is made easier when it is done in the water.

If the cold is too much, you can burn the same 500-600 calories in the infrared sauna for 35-40 minutes.

Rejuvenate, Refresh and Restore with Cryotherapy. The use of cryotherapy, infrared sauna or even compression therapy helps you unlock the natural powers of healing.

Toning and strengthening, water weight training, circuit style training as well as jumping and running can all be done in the water. While there are deep water aerobics classes, most classes take place in the shallow end of the pool to include non-swimmers. Courses are high intensity but low impact on the muscles and joints of the body.

So whatever you do, don't let the blue days of winter catch you skimpy on your workout routine, just change your course. For more information on the locations featured here visit Rythmn and Stroke's Facebook page at www.

Facebook.com/RhytmnandStrokeLLC, and to learn more about cryotherapy visit northcoast-cryo.com.

24 ▒ NOVEMBER - DECEMBER 2018

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GOING THE DISTANCE

FOR OUR

COMMUNITIES. At Dominion East Ohio, going the distance for our customers means more than just delivering safe, affordable natural gas. It means being a positive force in the communities we serve. Our EnergyShareÂŽ program has raised $6.8 million and helped more than 70,000 people in Ohio alone. These resources, combined with more than 6,300 volunteer hours from our employees, have benefited organizations as diverse as the American Red Cross, the Boy Scouts of America and the Ohio & Erie Canalway Coalition.