Day One
8:30AM REGISTRATION
8:40AM DISPLAY OPENS (ARRIVAL COFFEE)
8.45AM OPENING AND WELCOME
Forum opening and welcome
9.00AM OFFICIAL OPENING ADDRESS
The Forum will commence with a welcome address that sets the tone for a day of inspiration, innovation, and practical insights.
9.20AM YOUR INSPIRATION: THEY SERVE LIKE WE LEAD – Monique Richardson
Exceptional customer experiences start with leadership. In this keynote, Monique Richardson explores how a leader’s mindset directly shapes service culture, team engagement, and customer loyalty. Learn how to become a true service leader who inspires, empowers, and drives results through a customer-centric approach.
10.20AM MORNING TEA
11.00AM YOUR GUILD UPDATE
Stay informed with the latest developments from the Pharmacy Guild of Australia. This session will provide key insights into current priorities and national advocacy efforts, and the evolving landscape of community pharmacy.
12.00PM MEDICINES SUPPLY & DISTRIBUTION UPDATE
This session brings together key stakeholders to discuss how greater collaboration across wholesalers, government, and pharmacy can strengthen supply resilience, particularly for rural and remote communities.
12.25PM LUNCH
1.25PM THE FUTURE OF PHARMACY PRACTICE IN WA
Join our expert panel for a forward-looking discussion on the evolution of community pharmacy in Western Australia. From changes to QCPP and clinical governance, to the implications of the Commonwealth Government’s Women’s Health Package and national reform agendas, this session will explore what’s shaping the next era of pharmacy practice and how pharmacies can prepare to deliver expanded, integrated healthcare services in their communities.
2.25PM AFTERNOON TEA
3.05PM AI IN PHARMACY: MINDSET, TOOLS & IMMEDIATE IMPACT – Justin Kabbani
This high-energy keynote will shift how you think about AI and its relevance in pharmacy. Discover three powerful insights that will reshape your mindset, learn practical ChatGPT techniques you can apply instantly, and explore three AI tools designed to help you grow your pharmacy business - starting today.
4.05PM EXCELLENCE IN PHARMACY PRACTICE: LESSONS FROM AWARD-WINNING MEMBERS
Join us for an inspiring plenary panel showcasing award-winning Guild members who exemplify excellence in pharmacy practice. Through real-world case studies and personal reflections, panellists will share the key decisions, innovations, and learnings that have shaped their journeys, offering practical insights for every pharmacy owner and leader.
5.00PM - 7.00PM COCKTAIL EVENT
