Day One
8:30AM REGISTRATION
8:30AM DISPLAY OPENS (ARRIVAL COFFEE)
8.45AM OFFICIAL OPENING ADDRESS BY WA HEALTH MINISTER - The Hon. Meredith Hammat BA MIR MLA
The Hon. Meredith Hammat is Western Australia’s new Minister for Health and Mental Health. With a strong background in policy and workforce advocacy, Minister Hammat brings a strong background in workforce and community advocacy. Hear her perspective on the future of primary care and the vital role community pharmacy will play in delivering accessible, sustainable healthcare across WA.
9.20AM YOUR INSPIRATION: THEY SERVE LIKE WE LEAD – Monique Richardson
Exceptional customer experiences start with leadership. In this keynote, Monique Richardson explores how a leader’s mindset directly shapes service culture, team engagement, and customer loyalty. Learn how to become a true service leader who inspires, empowers, and drives results through a customer-centric approach.
10.20AM MORNING TEA
11.00AM YOUR GUILD UPDATE - Trent Twomey & Anthony Tassone
Stay informed with the latest developments from the Pharmacy Guild of Australia. This session will provide key insights into current priorities and national advocacy efforts, and the evolving landscape of community pharmacy.
12.00PM LUNCH
1.00PM THE FUTURE OF PHARMACY PRACTICE IN
Join our expert panel for a forward-looking discussion on the evolution of community pharmacy in Western Australia. From changes to QCPP and clinical governance, to the implications of the Commonwealth Government’s Women’s Health Package and national reform agendas, this session will explore what’s shaping the next era of pharmacy practice and how pharmacies can prepare to deliver expanded, integrated healthcare services in their communities.
1.50PM PATIENT SERVICES AND INNOVATION: LESSONS FROM AWARD-WINNING MEMBERS
Join us for an inspiring plenary panel showcasing award-winning Guild members who exemplify excellence in pharmacy practice. Through real-world case studies and personal reflections, panellists will share the key decisions, innovations, and learnings that have shaped their journeys, offering practical insights for every pharmacy owner and leader.
2.35PM AFTERNOON TEA
3.20PM STRENGTHENING THE PHARMACY
Join key stakeholders to explore how greater collaboration across government, wholesalers and pharmacy can improve medicine supply and distribution.
3.50 PM AI IN PHARMACY: MINDSET, TOOLS & IMMEDIATE IMPACT – Justin Kabbani
This high-energy keynote will shift how you think about AI and its relevance in pharmacy. Discover three powerful insights that will reshape your mindset, learn practical ChatGPT techniques you can apply instantly, and explore three AI tools designed to help you grow your pharmacy business - starting today.
5.00PM - 7.00PM NEON FUTURES: THE FORUM COCKTAIL EVENT
Step into Neon Futures, the signature social event of the Pharmacy WA Forum. This event blends futuristic style, immersive entertainment, and locally inspired food and drinks in a sleek, neon-lit setting.
WA - Trent Twomey, Anthony Tassone, Cate Whalan, Amanda Seeto, Nat Willis
SUPPLY CHAIN - Andrew Crawley, Renee Watson, Kevin Tymensen
Day Two
8:40AM
9.00AM
9.10AM NEGOTIATE LIKE AN FBI AGENT: NEGOTIATION SKILLS FOR SUPERCHARGED LEADERSHIP - Julia Ewert
Discover the high-performance negotiation techniques used by FBI professionals, adapted for pharmacy leaders. In this energising keynote, Julia Ewert shares actionable strategies to help you lead with influence, navigate difficult conversations, and drive results with confidence.
Beyond the Breaking Point: How to manage workplace conflict, terminations, and industrial relations issues with confidence, ensuring you’re acting fairly, legally, and decisively when it matters most. Kate Hall
Strategic Succession Planning for Sustainable Business Growth: This session outlines a clear framework to plan ahead, avoid common pitfalls, and use ensure long-term stability for your pharmacy business. Chris Swifte, Priya Narsing
BALLROOM 1 & 2
Clinical Governance in Pharmacy: Understand how the expanding scope of pharmacy practice affects clinical governance and QCPP requirements. Natalie Willis
The Pharmacy Ecosytem: this session explores the evolving ecosystem pharmacies are part of—from digital tools and data, to workforce, compliance, and patient expectations. Learn how to harness these interconnected elements to create a more efficient, future-ready pharmacy. Simon Carroll
Breaking the Burnout Cycle: Gain practical strategies to combat burnout and build resilience in pharmacy practice. Vanesse Cronje
Cybersecurity: Protecting Your Patients, Your Business, and Your Reputation This session highlights real-world cybersecurity breaches in healthcare, the biggest threats to pharmacy businesses and practical steps pharmacy owners and staff can take to safeguard their operations. Rube Sayed
The Pharmacy of Tomorrow: Empowering better consults, smarter services, and stronger patient outcomes. Dung Truong
AI in action: Join Justin Kabbani for a practical, interactive workshop where you’ll apply AI tools to your pharmacy business. Bring your laptop and work through real-world exercises to streamline operations and drive growth with AI techniques you can use immediately. Justin Kabbani
Look before you leap! Mitigating risks in your pharmacy. This panel session brings together experienced voices to explore the practical risks pharmacy owners and managers should consider, from clinical governance and legal compliance to operational readiness. Kate Hall, Richard Smirk, Celia Sansom, Natalie Willis
Maximising Injectable Services: This session explores how pharmacies can optimise their vaccination services, covering the full scope of pharmacistadministered vaccines, patient eligibility, and best practices. Anna Geha, Melissa Benson
Exploring Complementary Medicines for Healthy Ageing: Explore evidencebased therapies, common practices, and how pharmacists can integrate complementary options into patient care to support wellness and longevity. Victoria Caswell
2.00 PM Building Your Future: A LEGO® Serious Play® Interactive Session - Facilitated by Matt Wilson
Take a moment to step back, reflect, and get excited about what’s next. In this practical, energising and hands-on session, you’ll integrate what you’ve learned over the past two days and start planning how to apply it to your work and business. This session uses SUPERCONNECT®, a science-backed approach based on LEGO® Serious Play®, a methodology developed by The LEGO® Group and leading European business professors.
