Pet Professional Guild British Isles Mini Summit Guide 2016

Mini Summit - Official Guide www.PPGBI.com w #PPGSummitUK

© Can Stock Photo/ESIGHT

LEEDS, ENGLAND - SEPTEMBER 10 - 11, 2016

www.PPGBI.com w #PPGSummitUK

Welcome Message: From PPG’s President T

Welcome to Leeds and the first ever educational summit hosted by Pet Professional Guild British Isles!

he British Isles Mini Summit marks yet another milestone in PPG’s rapid growth and development as it is our first ever gathering outside the United States of skilled, qualified and experienced professionals who are committed to scientifically sound, humane training methods for all animals. I am very excited about it and hope that you will find it a highly fun, educational experience.

Since its inception in April 2015, PPGBI has made enormous progress. We are seeing a daily influx of PPG members located in the region transferring over to PPGBI and they are joined regularly by new British Isles-based members. PPGBI also offers a regular schedule of online educational webinars by leading industry experts, a hotline for potential clients searching for a forcefree trainer or behavior consultant, a host of member benefits via PPGBI’s preferred partner vendors, and an ever-increasing library of training articles, educational handouts and informative videos.

The Mini Summit schedule is packed with an incredible program of topics and presenters and will provide many amazing networking opportunities, meaning you are about to embark on an action packed weekend! This is your chance to really enjoy every moment we have to meet up with other force-free professionals and learn from an outstanding line-up of speakers.

I personally would like to meet as many of you as possible. If you see me around, please interrupt me, say “hello” or tap me on the back as you are passing by. We always have time for our members and getting to know you all will be one of the event highlights for me.

Our goals for the Mini Summit are three-fold: 1.

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To help build awareness of PPGBI as a first-class member organization and to build a stronger collaboration of force-free pet professionals.

To help support and build communication and networking opportunities with the veterinary community.

To provide a highly interactive and fun educational format for all that attend.

I am delighted to be joined by members of the PPGBI steering committee Louise Stapleton-Frappell, Denise O'Moore, Stephanie Presdee, Carole Husein and Claire Staines, as well as PPG steering committee members Angelica Steinker - vice chair of the education committee, Rebekah King - membership manager, and Susan Nilson - editor, BARKS from the Guild. We are all looking forward to meeting more of our British Isles members and chatting about how we can best forge the way ahead together. By joining us at this event you can help us shape the future of PPGBI! Enjoy your time here, absorb as much knowledge as possible, meet as many of your colleagues as you can, share expertise and experiences, and breathe in those positive, supportive vibes. Together we can permeate our force-free knowledge, principles and philosophy to all we meet.

Niki Tudge Founder and President Pet Professional Guild

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Leeds, England/September 10 - 11, 2016

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The Venue: Mercure Leeds Parkway Hotel Otley Road, Leeds, LS16 8AG, England Tel: +44 (0) 844 815 9020 www.mercureleeds.co.uk

ercure Leeds Parkway Hotel is nestled in the award winning, picturesque Golden Acre Park in the north west of Leeds. Leeds Bradford Airport is just 5 miles from the hotel.

Leeds city centre is 6 miles away or explore the Yorkshire Dales, just 3 miles from the hotel. Take time to relax, enjoy a spa day or relax in the pool at the onsite Feel Good Health Club.

You can get back to nature at the Mercure Leeds Parkway Hotel. Take your time and wander over 130 acres of surrounding woodland, three lakes, parkland and landscaped gardens, or visit the adjacent Adel Dam Nature Reserve. Alternatively, walk or try out one of the hotel’s mountain bikes to explore the local area.

Inside the hotel itself you’ll find a mix of contemporary décor and 1930s glamor, with an Art Deco ballroom. All bedrooms feature a flat-screen TV and complimentary high speed wifi. Most rooms have balconies and views of Golden Acre Park or the hotel grounds. In privilege and superior rooms you can enjoy a Nespresso coffee machine, newspaper, robe and slippers. Four poster rooms are also available.

Complimentary high speed wifi is available in the 16 meeting rooms and throughout the hotel. The large lawns and 4 acres of wilderness gardens make it ideal for conferences or team building events.

Arrival Information • Check in time – 2 p.m.

• Check out time – 12 p.m.

• Access for all – Yes

The hotel has specially adapted bedrooms and bathrooms for disabled guests located on the ground floor with four disabled parking spaces available.

Mealtimes • Breakfast - 6:30 a.m. - 9:30 a.m. (weekdays) 7:30 a.m. -10.30 a.m. (Saturday) 8 a.m. -12 p.m. (Sunday) • Dinner - 6:30 p.m. - 9:30 p.m.

• 24 hour room service Note: A buffet lunch on both Saturday and Sunday is included in the package price, as are morning and afternoon refreshments.

Vegetarian options will be available. For more specific dietary requirements or for more details, contact Louise Stapleton-Frappell.

Special Event

Friday, September 9 6 p.m. - 8 p.m.

Welcome cocktail* hosted by PPG founder and president, Niki Tudge Come and join us to meet PPG and PPGBI members and steering committee representatives!

Event location will be posted in the lobby.

© Can Stock Photo/damedeeso

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*Included in package price

Leeds, England/September 10 - 11, 2016

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Arriving by Road From the A1 southbound: - Follow the A1/A1M southbound past Wetherby.

- Take the slip road exit to Boston Spa to join the A659 to Collingham. Follow the road for approximately 1 mile, at the junction turn left on to the A58 towards Leeds.

- Continue on the A58 until you get to the roundabout junction with the A6120 Leeds Outer ring road. At the roundabout take the third exit onto the A6120.

- Continue to the third roundabout and take the third exit onto the A660 signposted Skipton.

Getting Around: Leeds City Centre - 6 miles.

Buses run every 15 minutes to and from Leeds city centre from the bus stop directly outside the hotel.

Maps detailing hotel location from Leeds Bradford Airport (left) and Manchester Airport (right)

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Leeds, England/September 10 - 11, 2016

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Leeds Railway Station/Leeds Coach Station Take a taxi from the railway or coach stations (6 miles; costs approximately £12).

Parking The hotel has free parking for 250 vehicles.

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Manchester Airport - 60 miles.

Take a train or coach to Leeds and then take a taxi from the railway or coach stations (6 miles; costs approximately £12). Alternatively, rent a car and drive yourself.

From the A1 northbound: - Follow the M1 North, leave the M1 at Junction 46 and turn left to join the A6120 Leeds Outer ring road.

- Continue along the ring road (A6120) for approximately 6 miles to the roundabout junction with the A660, taking the third exit onto the A660, signposted Skipton.

- Continue for approximately 2 miles and the hotel is on the right hand side.

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Getting to Mercure Leeds Parkway Hotel from: Leeds Bradford Airport - 5 miles.

Take a taxi from the taxi rank outside the terminal building; costs approximately £13.50.

- Continue a further 2 miles along the A660 and the hotel is on the right hand side.

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he closest airport is Leeds Bradford Airport, located 4 miles from the hotel. Manchester Airport is located 60 miles from the hotel.

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The Location: Transportation

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The Presenters

Louise Stapleton-Frappell, B.A. (Hons) PCT-A, CAP3, CTDI, Dn-FSG

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ouise Stapleton-Frappell is a passionate advocate of force-free training, promoting a positive image of the "bully" breeds and advocating against Breed Specific Legislation in favour of breed neutral laws and education about dog bite safety and prevention. Proud "Mum" to Jambo, Staffy Bull Terrier Trick Dog, the first Staffordshire bull terrier to achieve the title of Trick Dog Champion, she has her own YouTube channel where she shares "how to teach" videos and fun trick videos. Jambo has been aired on Talent Hounds TV in Canada.

Jambo was also featured as a Victoria Stilwell Positively Success Story.

Originally from Yorkshire, England, Stapleton-Frappell has lived in southern Spain for 25 years. She regularly runs courses and workshops for pet dog guardians and believes that everyone should know how to teach their dog using science based, rewards based, force-free training methods and that all learning should be fun. She teaches all behaviors as ‘tricks’ and inspires her clients to do the same.

Stapleton-Frappell is a regular contributor to BARKS from the Guild magazine and the PPG blog. She sits on PPG’s steering and education committees, and is also a steering committee member and membership manager of the PPGBI; co-presenter of the PPG World Service radio show; faculty member of DogNostics Career College; a steering committee member of Doggone Safe and regional coordinator of Doggone Safe in Spain. She is also the creator of TrickMeister, a unique programme aimed at increasing the knowledge and training skills of both pet dog guardians and pet professionals.

Presentation: TrickMeister Reinforcement Strategies for Success

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hat? When? Where? How? Why? There are so many questions that we can ask about the reinforcement process. What is reinforcement? What are you using as a reinforcer in your training sessions? When/where does reinforcement occur in the learning cycle? How are you delivering it? How quickly are you delivering it? How does the delivery effect the behaviour being taught?

How does the 'value' of the reinforcer effect the behaviour? Why are you using a certain strategy? Some of the answers to these questions will overlap. The reinforcement strategies you use in your training plan will effect the behaviour being taught. Are you guilty of thrusting the food 'reward' to your learner's mouth as quickly as possible? Is the 'reward' you are using really a 'reinforcer'? Is it even a 'reward'?

TrickMeister Reinforcement Strategies for Success will endeavour to answer many of these questions and explain how to best use different reinforcement strategies to enhance your training sessions and the future 'strength' of the behaviours you are teaching.You will gain a deeper understanding of the 'hierarchy of rewards'; primary and secondary reinforcers; where the reinforcement process starts and ends; motivating operations and setting events; the different schedules of reinforcement and the different strategies you can use to deliver the reinforcer in order to set your learner up for success.

Leeds, England/September 10 - 11, 2016

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www.PPGBI.com w #PPGSummitUK

The Presenters

Angelica Steinker, M.Ed, CAP2, PCBC-A, CDBC, PDBC

ngelica Steinker is certified by the Pet Professional Accreditation Board and the International Institute of Applied Companion Animal Behavior (IAABC), is the co-founder of DogNostics Career College, and is also certified as a dog behaviour consultant through the IAABC. She is a sought-after public speaker who has presented at conferences across the United States including PPG Summit 2015, the famous Camp Gone to the Dogs in Vermont, the Association of Pet Dog Trainers’ Annual Conference, BARK Agility Camp, and Karen Pryor's Clicker Expo.

Steinker has a Master's degree in education, which has served as the foundation for her continued certifications in dog training and her extensive understanding of dog behaviour and operant and classical conditioning. She is also a published author in the field of dog training and agility. Her books, Agility Success:Training and Competing with Your Dog in the Winning Zone and Click and Play Agility, address the handler of the agility team and the use of clicker training techniques in the sport respectively, and emphasise the importance of playing and bonding in order to train agility behaviours to the highest level.

Steinker is on PPG’s steering committee and is the director of training for the The DogSmith franchise, America’s only force-free dog training and pet care license, and the co-founder of DogNostics eLearning. She has also been published in the Journal of Applied Companion Animal Behavior and the Journal of Veterinary Behavior, BARKS from the Guild, Chronicle of the Dog, DogSport Magazine, and Clean Run.

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Presentation: Using Emotional Learning to Gain Recovery from Aggression

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earn what emotional learning is, how to use it to help dogs gain recovery from aggression, and why it is so important for owners and training professionals to understand. Learn about the powerful connection between emotional learning, attention and memory. Other concepts to be covered include emotional contagion, systematic desensitisation and counterconditioning (DS/CC). Learn why DS/CC can appear to be ineffective, how to prevent this problem and how to recover your training plan when it has already occurred. Learn how to give clients hope and make recovery from aggression fun. Emotions are the key to behaviour training success and they are often overlooked. The concept of 'bliss point' training can get your behaviour training plan on an ideal track.

Presentation: Consent and Preference Testing in Behaviour Consulting

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earn to use consent testing and preference testing in behaviour consulting. Consent testing is empowering for both dogs and clients. Preference testing can take the dog's motivation to higher levels which can positively influence the outcome of behaviour training. See how using both will increase your effectiveness and help clients more clearly communicate with their dogs. Clear communication, among all parties of the behaviour consulting process, is pivotal for success. Learn about concurrent preference testing and how to use it. Understand forced choice testing and why it is problematic. Learn how consent testing is a key component to success in behaviour consulting. See how applying this type of testing can help with all types of behaviour consulting including aggression, and see how it improves your communication with clients and of course with dogs.

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Leeds, England/September 10 - 11, 2016

www.PPGBI.com w #PPGSummitUK

The Presenters

Niki Tudge, PCBC-A, PDT, CDBT, DipABT, DipCBST

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iki Tudge is founder and president of PPG and DogNostics Career College, and president of The DogSmith, a force-free pet business licensing company. Her professional credentials include: PCBC-A via the Pet Professional Accreditation Board (PPAB); professional dog trainer and professional dog behaviour technologist via the Association of Animal Behavior Professionals; diploma animal behaviour technology, and diploma canine behaviour science and technology. She also has business degrees from Oxford Brookes University in England and is a certified Six Sigma Black Belt, people trainer - International Training Board, Training Skills 1,2 & 3 and project facilitator - Acuity Institute. She recently authored People Training Skills for Pet Professionals:Your Essential Guide to Engaging, Educating and Empowering Your Human Clients.

Presentation: Is Your Business Out of Sorts?Develop Your Own Balanced Score Card

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udge will talk about how important it is for small pet businesses to focus on and create a balanced score card, which looks at all the necessary factors to operate and maintain a successful pet business and shows you what you need to focus on, the indicators you need to be aware of and how you will measure success. This will motivate you to implement some quick initiatives that will help you manage a financially healthy business while delivering quality services alongside increasing staff and client satisfaction.

Presentation: People Training Skills - Engage, Educate and Empower your Clients through On-Task-Skill-Coaching®

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o you have difficulty converting prospects to customers, do private training clients who start out “gung ho” fall off the programme prior to achieving their goals? Do you experience substantial group class attrition? Are you spending time trying to convince clients rather than train them? Do you have frustrated clients who appear to just “not get it.”? Is there a lack of knowledge retention in your clients across your training services? Do you find yourself thinking some of your clients have an apparent lack of client commitment to your methods and suggested ideas? Do many of your clients not complete homework assignments and do not sufficiently practice skills? All this and more...

Presentation: A Big Dirty Secret – Get With The Programme: How to Build an Effective and Sustainable Marketing Plan

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basic strategic marketing plan is paramount as a small business owner, no matter how good you are at what you do. For many small business owners, taking the time to develop a marketing strategy can seem so overwhelming that it never even makes it onto their to-do list. In fact, one’s marketing strategy may never even emerge from being a thought or a remote possibility. Planning, launching and/or operating a successful pet care business may not directly result from how good you are as a practitioner. In fact, if you are really good at what you do and therefore spend all your time doing it, your business may be adversely affected. Why? Because if you spend 100 percent of your time working in your business you will have nothing left to work on your business.

Presentation: Stand Up For What You Believe In! Support The Pet Professional Accreditation Board

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earn all about the PPAB’s credentialing programmes. How they are developed, what sets them apart and why you should be aiming to get credentialed. Understand how PPAB offers the only psychometrically developed certification for professionals who believe there is no place for shock, choke, prong, fear or intimidation in canine training and behaviour practices. The programme’s goal is to provide a meaningful credential that supports pets and their owners and guarantees an unprecedented high level of competency for force-free pet professionals.

Leeds, England/September 10 - 11, 2016

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www.PPGBI.com w #PPGSummitUK

The Presenters

Helen Phillips, CAP3

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elen Phillips is the owner of the Clicker Gundog Training Centre in Evesham, Worcestershire. She is also a qualified teacher and has been working dogs in the field for over 30 years and has been breeding Hungarian vizslas since 1998. As a result, she has extensive understanding of living with and working with hunting dogs.

During the last 10 years she has taught a course on canine training and behaviour at Warwickshire College just outside the Cotswolds and been a business partner with Learning About Dogs in Gloucestershire. She holds a distinction in the certificate in canine training and behaviour from Warwickshire College and has taught the same course at two levels for six years. She also has the City and Guilds level five teaching qualification. She has obtained the Learning About Dogs Clicker Trainers’ Competency Assessment Programme levels 1, 2 and 3 with distinction and is an active assessor for the scheme. Alongside this she trained with renowned trainer Kay Laurence for many years and taught a variety of clicker training workshops at Wagmore Barn in Gloucestershire. She also teaches a variety of clicker training and gundog courses around the world as well as at her own training facility in the UK. Her focus is on promoting the use of positive reinforcement training techniques and strategies within gundog training and field sports in general.

Phillips is the author of the popular Clicker Gundog training book, which focuses on learning how to develop a partnership using in-depth reinforcement strategies. Over the last 10 years Phillips has developed, through Clicker Gundog, a range of workshops and seminars to help teach these skills to both the handler and the dog.

Presentation: Going for A Bumble

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any working dogs today live double lives: They have to be a part of the family and engage in family activities and also compete and/or work in field sports. This presentation will discuss the nature of going for a walk with your dog., the benefits of which can be applied to all dogs. Topics to be covered include: • How to develop strategies, cues and techniques to help manage the environment and build connection when out and about.

• How to distinguish between proactive work and social pleasure.

• How to develop 'the invisible piece of string'.

• Games to strengthen behaviour.

• Encouraging choice based discussion making in stimulating environments.

• How to apply different reinforcement strategies when outside.

• Encouraging proactive handler skills and observation skills critical for success when walking in challenging situations.

Presentation: A Taste of the Foundations for Clicker Gundog Training

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his session will take a brief look at some of the games, strategies and techniques used when teaching gundogs with force-free and clicker training. Topics to be covered include: The foundations that enable a dog to develop good focus and concentration, memory skills and techniques to encourage decision making.

How to establish some of the basic foundation behaviours and build a lifelong partnership.

Addressing some of the myths of the gundog world to enable teachers, coaches and instructors to encourage pet owners of gundogs to engage in a variety of activities involving play.

Leeds, England/September 10 - 11, 2016

www.PPGBI.com w #PPGSummitUK

Susan Winter

The Presenters

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usan Winter is an experienced human resources professional who has a CIPD from Kingston University and an HND in catering and hotel management from Pembrokeshire College. She is also a PPGBI board member. With more than 25 years experience at a executive level, Winter has expertise in industrial relations, organisational change and development and leadership skills in developing human resources services in large complex organisations. Her expertise will help create a learning opportunity for small business owners in the realm of recruitment. Winter is currently associate director of workforce at Epsom and St. Helier University Hospitals NHS Trust. She is also a pet owner and is passionate about helping pet owners find force-free professionals.

Presentation: Employee Recruitment Workshop

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any small businesses simply wait for talent to arrive at their doorstep, but simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the job. As a small business owner you need to be actively seeking out qualified candidates.

This is the best way to ensure that you find the talent that you need. Good employee recruitment is essential to the success of your business and hiring a new employee is one of the largest investments your business will make. Topics to be covered include: • Understanding the employee selection process.

• Recognising the GROW model and how to set goals.

• Identifying and avoiding bias when making offers.

• Preparing for the interview and question process.

• Discovering ways to retain talent and measure growth.

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The Programme: Friday/Saturday

Exhibitor s ExhPiobsititoivres Animal Solutions Positive AnVim oe nsll Positively iaoSlutitliw ictaolrS Victoria Stil llDPoogsG itivaemlyes UK Dog Games UK 5:00 PM Registration 5:00 PM Registration Fr iday, September 9 th 2016 Fr iday, Septembelrc9oth m2016 eD n 6:00 to 8:00 W e D r i n k s l c o m e hosted by PPG President Niki Tudge 6:00 to 8:00 hosted by PPG President Niki Tudge ber 10 2016 ayb,eSre10 ptth em Satur day,SSaetu prtedm 2016 8:00 to 8:280:0a0 mto 8:20 am RegistratioRnegistration th

8:30 am 8:30 am

pd ernein Opening O Ad sg s Addr ess Niki Tudge Niki Tudge

Using EmU ostiionngaE l Lmeo atrin nagl tL oeGaar n ining to Gain oin 9:00 to 10:92:000 am ss nggr ession to 10:20 am Recover yRfreocm ovAegrg y rfer o mioA Angelica SAtneginekle r ica Steinker

M ORNING BREAK M ORNING BREAK Is Your Business Out of Sor ts?

Is Your Business Out of Sor ts?

10:30 to 12:00 Develop Your Own Balanced Scor e 10:30 to 12:00 DevN eilkoipTu Ydoguer Own Balanced Scor e Niki Tudge 12:00 to 1:30 pm GROUP LUNCH Going for a G BR uO mUbPle LUNCH 12:00 to 1:30pm 1:30 to 3:00 pm hiiln lipgs r a Bumble Helen G Po 0 to 3:00 pm 3:00 to 3:310:3pm AFT ERNOON HBeRleEnAP Khillips A T aste of the Foundations for 3:00 to 3:30 pm AFT ERNOON BREAK 3:30 to 4:30 pm Clicker Gundog T r aining Helen PhillT iprsickM eister 3:30 to 4:30 pm Rein r cement Str ategies for Success People T r aining SkL illosu-isEenSgtapgle,toend-Furcaaptpeell 4:30 to 5:30 pm Pp eo w pleerTyroau inric nlgieS and em nktsilltshr-oEungghage, educate 4:30 to 5:30 peffective m On-Task-Skill-Coaching® a nd empower your clients thr ough Niki Tudge What do you need?

5:30 to 6:00 pm Panel Discussion with PPGBI Steering Committee 10

Leeds, England/September 10 - 11, 2016

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The Programme: Sunday

www.positiveanimalsolutions.com

www.credentialingboard.com

Leeds, England/September 10 - 11, 2016

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Amendments

Terms & Conditions

The Pet Professional Guild British Isles (PPGBI) reserves the right to amend any part of the event format, agenda or programme if necessary at any time. If a speaker or presenter cannot attend or participate in the event due to unforeseen reasons or reasons beyond the organiser's control, then an appropriate qualified new speaker/presenter will be appointed where possible. Any presenter changes will be advised as soon in advance as is possible.

Video/Audio Recording & Photography

PPGBI will document the event by taking photos and/or videos of many of the sessions and activities. By registering for/attending the event, you authorise the use of your likeness on PPG’s and PPGBI’s websites and social media and in any information or promotional materials developed for or by PPG and PPGBI. Delegates are not permitted to use audio or video recording devices during any of the educational sessions or activities.You may take photos and videos at social events/activities.

Information

Any information supplied by PPG and PPGBI in relation to the event is accurate to the best of our knowledge and belief, but cannot constitute any warranty or representation. Any inaccuracy, mistakes or omission in such information shall not entitle

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any sponsor or attendees to cancel their order or registration.

All information and data relating to the event is the copyright of PPG and PPGBI and cannot be passed on to any third party for any purpose.

Cancellation

PPGBI reserves the right to cancel events wholly or in part in case of an insufficient number of participants, programme cancellations, organisational reasons, changes of availability of speakers, force majeure or other unforeseeable events that render the execution of the event impossible and/or not worthwhile or that would lead to the organiser incurring unreasonable expenses in executing the event. The organiser shall immediately inform participants of such changes.

Refunds

Refunds are not available unless there is a Mini Summit waiting list and your spot can be sold.

Summit Guide and Presentations

Most presentations from the PPGBI Mini Summit will be available to delegates in electronic format in a bid to reduce paper waste.

The Mini Summit Official Guide is also available in electronic format for this reason.