P E T-X i C A S E S T U DY PN Daly Ltd is a supplier of gas, water, electricity and telecommunication network design, construction, connection, repair, maintenance and support services. It has been working for leading utility companies and developers across the UK since 1966.
PN DALY LTD
PN Daly’s relationship with PET-Xi began two years ago when the company enlisted the training provider to deliver its Level 2 Customer Service and Team Leading courses to call centre staff and customer-facing employees across the Midlands. PET-Xi not only helped upskill existing staff but provided the training to new starters to put them in the best possible position to begin their roles.
Recruitment support provided by PET-Xi PN Daly contacted PET-Xi about supporting with a recruitment drive to fill a number of vacancies in the Midlands. The training provider worked with the Job Centre to set-up a sector-based work academy, which not only gave learners the opportunity to gain a Level 2 Customer Service qualification, but also have a guaranteed interview with PN Daly at the end of the process. Matt Collins, Water Efficiency Project Manager at PN Daly, said: “We’ve always received exceptional service from PET-Xi previously, so we were keen see how they could help us with our recruitment. “The sector-based work academy model is a method which suits all parties. PET-Xi were able to deliver the course from our premises in Litchfield, the learners gained a qualification and we had a g uaranteed pool of potential staff. “PET-Xi also tailored the course to suit the business, providing examples which are relevant to PN Daly.
CUSTOMER SERVICE LEVEL 2
“It’s an excellent partnership – the PET-Xi staff are always friendly, the business genuinely wants the best for people in life which is an ethos we share at PN Daly and we have a group of potential recruits who are fresh out of training which is like gold dust for us. “We filled a number of vacancies through PET-Xi and wouldn’t h esitate to use their services again in future recruitment drives.”
A learner’s perspective Joshua Pinfield worked at a builders merchants but lost his job when the pandemic hit and the company reduced its staff numbers. He was referred to the sector-based work academy by the Job Centre and was appointed as a Water Technician by PN Daly after completing the course and being successful at interview. “The course was a simple format which was delivered on Zoom. I wasn’t actually aware that there was a guaranteed interview at the end of the process, but it’s definitely a great incentive to take part. “I’m now working as a water technician and I’m really enjoying it so far – it’s the best job I’ve ever had.” Joshua Pinfield
If you would like to do the same course as Joshua we would love to hear from you! To sign up call Owen McKendry on: 07387 412 952 or email: courses@pet-xi.co.uk