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SUMMER 2020
Member Connection As we continue to learn from the COVID pandemic, the one constant is that what we expected last week will most likely change this week. The result of managing with this shorter-term view is that we are more measured in our approach with the expectation that we may have to go back to move forward.
Locations
With that reality, we continue to balance helping our members while keeping them and our employees safe and healthy. Since March 18th, we have helped members with:
North Kingstown 7490 Post Road 401.885.9660
• Loan Deferments – 100/$21 Million
Middletown 858 West Main Road 401.846.8930
• Loan Skip-a-Pays – 484/$6 Million • PPP Loans – 160/$6.5 Million • Drive-Up Transactions – 155,000, an increase of 40%/62,000 • Member Service Center Calls – 28,000, an increase of 34%/7,400 While we would much rather have our lobbies open to all during branch hours, we are now providing members with the ability to make appointments for services that are not available through drive-up. We are looking at all of our current and planned member services to identify opportunities to improve their delivery in the post-COVID environment. We will be recommending prioritized investments to our Board of Directors and will share our plan with you in future newsletters. Finally, thank you to all our members for your continued patience and support through this difficult time. Although at times providing member service has been difficult for our team, rest assured that we are passionate and energized to deliver you an extraordinary member experience. Wishing you and your families continued good health,
Sean Daly President & CEO
Federally insured by NCUA. People’s Credit Union’s NMLS ID#: 439939
Bristol 50 Gooding Avenue 401.253.6500
Portsmouth 2537 East Main Road 401.683.3166 Newport 43 Memorial Boulevard 401.846.1965 Wakefield 150 Old Tower Hill Road 401.789.5551 Drive-up hours Monday – Thursday 8:00 am – 4:00 pm Friday 8:00 am – 5:00 pm Saturday 9:00 am – 1:00 pm