Pennaf Housing Group Annual Activities Report 2013/14

Opening Doors – Enhancing Lives

Services for All ANNUAL ACTIVITIES’ REPORT 2013-14

Services for all …

With an impressive track record spanning the past 35 years, when Clwyd Alyn Housing Association acquired its first property in the West End of Rhyl, the Pennaf Housing Group structure as it stands today has been designed to enable the organisation to be more responsive to the needs of the communities in which it operates, to increase local accountability, to facilitate the delivery of a wider range of high quality services to customers, to make efficient use of available resources, and place residents at the centre of our activities. m a nursing “Moving fro f my Today the Group operates across seven local authority areas and manages over 5,500 units of accommodation. With Pennaf Ltd as the parent company, all seven Group entities (Pennaf, Clwyd Alyn Housing Association, Tŷ Glas Housing Society, Offa, Tir Tai, PenAlyn and PenElwy) provide complementary services and benefit from the mutual support of each other, whilst at the same time retaining their own unique identity and role. The strong inter-relationship that exists between the various entities is illustrated within the Group’s Business Plan, which clearly demonstrates the organisation’s desire to continue to develop more accommodation and associated support services to meet the extensive range of client needs that it caters for.

apartment o home to an en Fron has be y own at Tan e th in he food fabulous. T ass. ally is first cl re t n restaura ly ve l here, it’s lo It’s peacefu ith w e r own hom to have you t a t u b r, ont doo your own fr rt a p l e fe u me yo the same ti ple o e h friendly p of things wit re e h g too. Bein around you y m to d ly adde has definite e”. lif f o quality

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current external environment.

Underpinning all the work of the Group are its Core Principles, which commit both Staff and Board Members to undertake their duties within a framework of underlying values, which are summarised under the acronym “I CARE”: “Some people just see a young

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tracksuit INTEGRITY – honesty andperson trust ininallathat we dowith a hoodie and think they know CARE – looking after yourself, and communities who others that person is. They don’t see the individual with hopes ACCOUNTABLE – taking responsibility for our actions and dreams and skills. Here RESPECT – for yourself and others at Isallt you are treated as an EQUALITY – accepting differences individualand andtreating you can begin to everyone fairly have hope for the future again”.

The Group primarily provides housing, and where relevant care and support services, to a wide variety of client groups including: families, single persons, older people, persons with learning and physical disabilities and various projects for vulnerable groups. Projects range from general family accommodation, supported living schemes, care homes, extra care schemes, housing with care and support and a wide variety of home ownership options, together with Care & Repair, lettings and property management, and an extensive range of day-to-day repairs and maintenance services.

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Chairman’s Statement The housing sector is continually changing and 2013-14 has been another extremely busy and successful year for the Pennaf Housing Group, thanks to the hard work and dedication of our Board Members and Staff, who undertake the work of the Group for the benefit of all those who turn to us for help, and also to the continued support of our many stakeholder groups.

The Group has continued to be particularly effective in responding to the ever-changing environment within which it operates, recognising the importance of being flexible, working with our local authority partners to prioritise differing housing needs and taking a longer-term view to find innovative solutions to meet future requirements.

‘difficult to let’ properties, the development of a new ‘empty homes standard’ to ensure that void properties are re-let at the earliest opportunity and the provision of feedback to residents on how their involvement has made a difference.

Thank you all for your valuable contribution.

Looking to the future, the pace of change for the Group is rapid, presenting both challenges and opportunities.

In responding to the external environment that we operate within we will seek to anticipate change on an on-going basis and continually adapt proactively in response.

Of paramount importance is maintaining financial viability, efficiency, cost-effectiveness and stakeholder satisfaction, particularly for primary service users such as our residents.

We continue to develop projects to meet very diverse housing needs and provided an additional 124 units of accommodation during 2013/14 in Llandudno, Llanddulas, Flint, Rhuddlan and Rhyl, utilising a combination of grant from the Welsh Government and private finance raised by the Group. In addition, our fifth extra care scheme has been completed in Llandudno; we are continuing to develop non-residential projects; we continue to be involved in regeneration activities – particularly in the North Wales Coast Strategic Regeneration Area; and our development of mainstream social housing projects and tenant community activities goes from strength to strength.

In addition, we have continued to make substantial investment in the provision of green technologies to reduce energy costs for our residents.

This is my last year as Chair and I wish to record my thanks to all colleague Board Members and the Group’s Staff for their past support and commitment over the years. 2013/14 has been a good year and together we have achieved the Group’s stated goals, some of which are highlighted in this Report under the overall theme of ‘Services for All’. It has been a pleasure to serve the Group and I look forward to the continuance of Pennaf’s activities as the provider of housing and related services in North Wales.

Internally the Group’s outcomes-focused approach to performance management, in line with the Welsh Government’s Regulatory Framework, is working well.

All the delivery outcomes we are working on have been determined following a comprehensive consultation process with our residents and stakeholders – underlining our commitment to put customers at the heart of everything we do - and this approach now forms the basis of our business planning, continuous improvement and selfassessment activities. Thanks to the involvement of our residents on all our ‘Results Based Accountability’ Groups, they have helped influence improvements to a whole range of services including a simplified Transfer Application Form, the setting up of an Asset Management Group to look at

Dr Sarah Horrocks Chair, Clwyd Alyn Housing Association

Roger Waters, Chairman, Pennaf Limited

Mrs Judy Owen, Chair, Tŷ Glas Housing Society

Dr Angela Holdsworth, Chair, Offa and Tir Tai 3

Mr Glyn M. Jones, Chair, PenAlyn and PenElwy

Financial Inclusion

A significant proportion of Clwyd Alyn’s residents, especially those living on a low income, find themselves financially excluded.

Many of these residents who need to borrow money wrongly believe the only option is to approach high interest lenders such as pay day loan companies, pawn brokers or worse still, loan sharks. The Association has continued to actively promote and signpost residents to organisations such as the Credit Union and Money Line Cymru, who offer access to affordable credit, and our Welfare Officers have been delivering Financial Inclusion training to front-line staff to raise awareness and knowledge on the subject to help them deliver the best possible service to tenants.

The demand for money and debt advice has continued to increase and over the past year, Clwyd Alyn’s Welfare Benefit & Debt Adviser received almost 150 referrals for residents, with the total level of debt dealt with exceeding £302,000.

Residents affected by the introduction of the ‘bedroom tax’ also received assistance to apply for Discretionary Housing Payment (DHP), with over 80% of applications being successful, and many residents were signposted and referred to other agencies for on-going advice and support.

The Tenancy Services Team saw around 300 residents during the course of last year’s Summer Estate Walkabout Programme. The central theme was around the welfare reforms and involved staff speaking directly with residents in their local communities on how they were coping with the changes and offering appropriate advice and support where necessary. The annual Residents’ Conference held in October also concentrated on the theme of exploring the effects of Welfare Reform with residents. One attendee e-mailed the Association after the event commenting: “As a new tenant of Clwyd Alyn I must say that I congratulate you on a very well organised Conference - the information I found to be invaluable as too, I am sure, the other tenants at the meeting”.

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Community Activities The Community Involvement and Development Team have continued to work tirelessly over the past year with a multitude of colleagues, local residents and external partner agencies to run a wide range of projects in response to specific needs identified within their communities.

These activities helped to make a real difference both to residents and the local environment and here’s a taster of some of the key outcomes these projects helped to achieve:

Improving Local Biodiversity: ÃÃIn Flint, young people took part in a ‘river dipping’ event in their local ‘Tyddyn’ stream. The children involved ‘scooped out’ local pond life, used a chart to identify what they had found and then returned everything back to the stream. ÃÃ In Treuddyn, residents created bird feeders, plant holders and insect ‘hotels’ out of natural materials. They then took the items home to help attract birds and insects into their gardens. ÃÃA group of young people in Rhyl took part in a fancy dress ‘creepy crawly bug hunt’ before Halloween to see what insects they could identify in their local neighbourhood. ÃÃWhen the young people from Lon yr Orsaf in Mold learnt that many native species were under threat of extinction or had already died out, they decided to make butterfly feeders out of recycled materials helping to attract them back to their gardens. ÃÃGroundwork ran a session at Llys David Lord in Wrexham aimed at teaching young people how to make bird nesting boxes and bird feeders. ÃÃResidents in Flintshire and Conwy took part in several ‘Wild Weekend’ events, a national campaign designed to increase the number of native bees and butterflies in Wales. Activities involved children and young people making bee ‘hotels’ and planting flowers to attract pollinating insects and brighten up their communities.

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‘Bridging the Generation Gap’ ÃÃ Residents from the Association’s Pentre Mawr sheltered housing scheme in Abergele continued to work with the pupils from Ysgol Emrys Ap Iwan on an ‘Intergenerational Paired Reading Project’, which benefitted both the older residents and the pupils alike.

The project provided an opportunity for pupils to practice and develop their reading skills in a supportive environment, with the older residents only too happy to listen and offer help when required.

Through the use of Kindles, this project also helped residents become more aware of new technology and valuable friendships were forged between the different generations. The project was shortlisted for a 2013 Welsh Housing Award and one of the teachers from Ysgol Emrys Ap Iwan said: “It has been lovely seeing the two generations reading and talking together... overall this project has improved reading, communication and technology skills and developed some lovely friendships between the pupils and the residents... it has been a pleasure being involved”.

ÃÃ Residents from the Association’s Isallt Supported Living scheme in Llandudno joined forces with the residents at Pentre Mawr by taking part in a 6-week intergenerational ‘Cook & Eat course’ and feedback from this project was equally encouraging. A Project Worker from Isallt explained: “One of our residents has already made friends with one of the residents from Pentre Mawr. It is so lovely that the generation gap can be narrowed in this way, with everyone enjoying the other’s company... the feedback from all concerned has been really positive”.

Meanwhile, Alison Pring, Warden at Pentre Mawr told us that the residents... “really enjoyed themselves and can’t wait for next Monday to go again. They were the envy of the other residents when they explained all that they had learned... especially enjoying the meal and the company of the young people at the scheme... One resident was able to discuss her diet problems with the tutor and he was able to give her a lot of help. It was really heartwarming to see them so happy and enthusiastic”.

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Building Communities and Improving Community Relations A number of organised events aimed at bringing people together to do fun, positive activities also helped to build community relations:

ÃÃ A ‘Meet Your Neighbours’ event held at Llys Alarch in Flint gave residents an opportunity to meet in the grounds of their scheme over food and refreshments and discuss their current needs, which were later followed-up and addressed with the support of officers and their local Residents’ Association. The resident group then secured a grant to purchase a BBQ, garden benches and a shed, enabling them to organise their own community events and get together more often.

ÃÃ A ‘Fun Day’ was organised on the Oldford Estate in Welshpool aimed at identifying what skills the residents possessed, encouraging them to get involved in the local Residents’ Group and helping people to socialise within their own community.

Overall, it is anticipated that the varied events and activities organised in partnership with local residents and other agencies have helped to achieve a whole range of diverse outcomes including improving skills and health and well-being; reducing social isolation; addressing factors that help overcome poverty; increase understanding between generations; help instil pride and create safer communities; promote equality of opportunity and access to play facilities, training etc; empower residents and increase confidence as they realise the difference they can make by working together; enhance the Association’s working relations with the private, statutory and voluntary sector; address digital exclusion; and celebrate the achievements of local residents and raise awareness of these amongst the wider community.

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Meeting Customer Expectations and Satisfaction The staff team at PenAlyn have had an extremely busy year providing reactive and planned maintenance services to our residents. Productivity doubled on the previous 12 months, ensuring that more jobs were completed within the projected timescales. This has helped us to improve service delivery, increase customer satisfaction, reduce maintenance costs and realise efficiencies through rationalisation of asset management and maintenance functions.

Scott Brassington, PenAlyn Managing Director commented: “Our operatives successfully up-graded 141 boilers, installed 258 new kitchens and refurbished or replaced a total of 211 bathrooms, and in so doing helped to improve the condition and longevity of Clwyd Alyn’s housing stock. In addition, we met on average 96% of our targets completing jobs within set timescales and achieved an average customer satisfaction rate of over 90% on the level of service delivered to our customers. But we don’t intend to stand still – we are totally committed to continual improvement and intend to work towards achieving even higher levels of customer satisfaction in the future”.

Wrexham Care & Repair The Wrexham Care & Repair Agency, which is directly managed by Tŷ Glas Housing Society, moved into new offices on the Rhosddu Industrial Estate last July and has continued to provide a consistently high level of service delivery to clients. A total of 2,707 referrals were received at the Agency, with 2,119 clients benefitting from the service. In addition, 386 clients benefitted from a ‘Healthy Homes Check’ whereby Agency staff identified potential hazards within the home and offered solutions aimed at minimising any potential risks to the clients.

The Handy Person Service operated by the Small Repairs Officers remained very popular, with 837 referrals being received, and the Agency received 636 referrals under the Rapid Response Adaptation Programme, with 562 clients having benefitted from the service.

Wrexham Care & Repair also completed work for PenAlyn offering a repair service to Clwyd Alyn residents, together with a painting and decorating service within the Association’s Supported Living schemes. A Small Repairs Officer and a Modern Apprentice were recruited to undertake the work, and thanks to a successful application for grant funding and the offer of sponsorship from Jackson Fire & Safety Solutions, the Agency was able to offer a further Maintenance Apprenticeship to a young person who will receive a recognised qualification by the end of the summer.

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ODEL

‘ResFest Refused’

‘ODEL’ – Clwyd Alyn’s learning, training and social enterprise initiative – has continued to prove a great success, focusing on the Association’s Supported Living projects for young people who have previously experienced homelessness. ODEL exists to provide life skills training to residents and is committed to delivering easy to understand training to young people who can often feel excluded from formal education. The training is delivered in such a way that it promotes resident engagement, builds confidence and self-esteem, and develops the life skills needed for independent living. It also incorporates national accreditation for modules of activity and involves the young people working with older persons as part of a number of intergenerational projects across North Wales.

The ‘ResFest’ event held at Glyndwr University in Wrexham last July proved a resounding success yet again.

This annual event is organised by and for the residents of Clwyd Alyn’s Supported Living schemes across North Wales, supporting young people who have previously experienced homelessness to get together to showcase their talents and achievements, and attend themed workshops.

‘ResFest Refused’ was themed around issues of discrimination the young people may have faced. As part of the day, innovative artwork they had created as part of the ‘Can of Worms’ project, funded by the Arts Council for Wales and co-ordinated by Coleg Harlech WEA, was put on display. Visitors to the exhibition were treated to some excellent contributions from all those who took part, helping to explore discrimination through mosaic work, batik and other art methods. The young people involved showed great commitment, hard work and plenty of artistic talent, and the support of the ‘Can of Worms’ project has provided residents with an opportunity to celebrate their talents, gain confidence in new ways of expressing themselves, and has helped them to set and achieve new goals.

During the past year, a total of 114 certificates of achievement were awarded to residents who had successfully completed modules on budgeting; behaviour and personal health; Welsh traditions and customs; holding beliefs and values; and getting and giving support.

Last November, the first External Quality Assurance visit from Agored Cymru resulted in an exemplary report for the ODEL systems and procedures, and a number of residents have since gained employment, been accepted on degree courses and returned to college on the strength of the training received.

In addition, the Association now has six members of Project Staff fully trained as Digital Inclusion Champions as part of a partnership with Llamau, Gwalia, Wallich and Communities 2.0. As a result, they are able to deliver training to other staff and run workshops with residents to improve their IT skills. The intention is to develop this initiative further in the future to offer a whole range of additional services and ultimately extend the benefits to residents outside our Supported Living schemes.

Special thanks to all the event sponsors, supporters and residents who organised many fund-raising events to assist with the costs of hosting the event.

Offa – The Lettings Partner We have continued to develop our Social Lettings Agency, along with a management service for private sector landlords across North Wales, operating under the Offa brand. During 2013-14, Offa entered into its second year of a growth strategy agreed by the Board to manage over 450 units of private accommodation by 31 March 2016.

To date, Offa provides and manages over 210 private sector rented units and remains committed to managing both private and social lettings in the future.

Denbighshire County Council selected Offa to act as its manager for units taken over under Interim Management Orders, designed to ensure that private sector properties that do not meet statutory requirements are well managed. This arm of the business has proved particularly successful.

Offa has also been involved in the Government’s Empty Homes initiative, which provides funding to enable empty properties to be brought back into the private rented sector. Offa successfully undertook works to 9 such properties within Flintshire over the past year and has subsequently been acting on behalf of the landlords managing those homes.

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Promoting Independence at Tan y Fron Extra Care Scheme In Llandudno, work was completed on an imaginative £9million extra care scheme and multi-agency Health and Social Care Centre, developed as a tripartite partnership between Clwyd Alyn, Conwy County Borough Council and the Betsi Cadwaladr University Health Board. Both facilities have been designed to provide streamlined access to health and social care, together with a new era of independent living for older people in the town.

Tan y Fron has provided 46 high quality one and two bedroomed self-contained apartments, with the added benefit of extensive communal facilities, advanced security features and Telecare to help support independent living. Care is available 24 hours a day, 7 days a week, according to each individual’s requirements, and residents have an individual support plan to provide any housing related support they require. Llys Dyfrig has provided office space for the Local Authority’s Social Services Team, together with office and clinic space for the Health Board, and the Tŷ Llywelyn Community Centre continues to operate from the site. As part of the development, this important local resource was externally refurbished and extended to improve the amenity within the context of its new surroundings.

Residents were delighted to move into Tan y Fron during March of this year and have been praising the benefits of the new facility:

“Living alone can be hard.

It was so isolating.

I’ve never been able to cook so I was surviving on ready meals. Here there’s a superb restaurant with really first class food. I get a choice of really healthy fresh food every lunch time, and it’s good to have people around that I can chat with”.

“Moving here has made a huge difference in my life. I am more out-going, I eat better, my health and well-being has really improved. Having care at hand gives great peace of mind.

At Tan y Fron, tenants are living a lot, and laughing a lot! That’s the real difference it has made.”

“Having people around me has really helped. It’s quite difficult when you live on your own and I’m quite an outgoing sort of person, so I really enjoy the way you can come down and have a chat with others at lunch time. There’s always someone here if you need them, but at the same time you’ve got your own lovely flat too”.

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Development Round-up Clwyd Alyn has been working closely with Flintshire County Council’s Conservation Team to refurbish the Grade Two Listed Old Sessions House in Flint. The work has benefitted from Flint Townscape Heritage Initiative (THI) Funding, a partnership funded by the Heritage Lottery Fund, CADW, Flint Town Council and Flintshire County Council. This support, along with private financial investment arranged by Pennaf, has helped save what is believed to be the oldest surviving building other than the Castle in the town. Negotiations are currently underway with a view to developing and managing a proposed social enterprise project with Us UnLtd from the premises. It is envisaged that income generated from a community cafe being operated by young people from the ground floor will help them to access learning support via Clwyd Alyn’s ‘ODEL’ Training Programme, which in the longer term will help broaden their employment opportunities and progress to independent living.

Other schemes completed during the year included:

Clos David Owen in Rhuddlan - named after former Clwyd Alyn Chairman and founder Pennaf Board Member, the late David Owen. This new affordable housing scheme comprises six 2 and 3 bedroomed houses developed by Clwyd Alyn in conjunction with Denbighshire County Council and the Welsh Government, together with a further 4 family homes privately funded by the Association.

The Association was delighted to welcome Welsh Government Minister for Housing and Regeneration, Carl Sargeant, AM, to Bro Brwynog, Treuddyn, where Clwyd Alyn and Flintshire County Council have been working in partnership to develop 18 new homes for local people.

The Minister commented: “It is a privilege to be invited into the homes of some of those whose lives have been positively affected by the Social Housing Grant provided and to see first hand the difference this is making to the local community”.

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Pupils from Ysgol Gwynedd Primary School in Flint were invited to choose a name for the Association’s new housing scheme being developed opposite their school on a site which once housed their canteen. 9 year old Adam Peters came up with the winning name of ‘Cwrt yr Ysgol’ for the scheme, which comprises 9 two-bedroom family apartments built around a central courtyard parking area, and has been developed in partnership with Flintshire County Council.

Clwyd Alyn was delighted to welcome Welsh Government Finance Minister, Jane Hutt, AM, to Ffordd Melin Dulas, the Association’s new affordable housing scheme in Llanddulas.

The scheme has been developed in partnership with Conwy County Borough Council and the Minister was pleased to view first hand how Welsh Government investment of £1.5 million is helping to provide much needed housing for local people.

Enhancing Women’s Aid Services in Flintshire

Transforming Homes in Rhyl….

The last year has seen substantial progress in the West Rhyl Housing Improvement Project, where Clwyd Alyn is working in partnership with Denbighshire County Council and the Welsh Government to transform housing around a new green space area.

Clwyd Alyn teamed up with Delyn Women’s Aid to launch CAHA Women’s Aid – a new service supporting vulnerable women and children in the West of Flintshire. Since 1987, Delyn Women’s Aid had provided a vital front-line service within the county, supporting women and children who had been subjected to emotional, physical and/or sexual abuse in the home. Following detailed discussions with Delyn and Welsh Women’s Aid, it was agreed that the services should transfer across to CAHA Women’s Aid, who will continue to manage the refuge and provide a core service delivering drop-in and outreach services for Flintshire County Council, together with a mental health and counselling service funded by the Betsi Cadwaladr University Health Board.

In the last year, 125 households which include many Clwyd Alyn residents, have been successfully relocated as work gets underway, with the majority choosing to stay in the Rhyl area. Demolition has already taken place to make way for a new park area and the Association is currently finalising plans for new and refurbished homes as part of the scheme.

In addition, a number of major refurbishments to properties in nearby roads have been completed, with positive outcomes for tenants.

Positive feedback was received from David Howarth, who relocated to one of the Association’s renovated homes in Crescent Road, Rhyl, with his partner and their two year old son: “We love Rhyl. It’s a great place. When we heard we had to move out because of the demolition work we were upset, but we’re really pleased with the home we’ve moved into.

It’s absolutely fantastic.”

Linda Hughes, CAHA Women’s Aid Manager comments: “We are excited about the prospects for developing the vital services provided by CAHA Women’s Aid. We are passionate about delivering the best and most innovative of services for women and children experiencing or at risk of abuse. We want to do more around prevention; about accessing housing and about improving the life chances of women by offering options for learning and employment.

We look forward to working with you all on our journey forwards”.

Judith Williams, who moved into one of the refurbished homes in Princes Street, Rhyl, with her husband and two young children commented: “We are so happy in our new home. It really is the best Christmas present we could have had”.

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Inspirational Anna Wins National Award Anna Newman, Warden at the Association’s Llys Erw sheltered housing scheme in Ruthin, was delighted to be announced the winner of the TPAS Cymru “Inspirational Colleague of the Year” Award, recognising the raft of activities and events she organises for residents based at the scheme, including barbecues, coach trips and various regular weekly activities. Last year she helped organise an inter-generational play, ‘Now and Then’, where young people living locally were encouraged to join in with residents to perform a show based on the residents’ memories, which had a tremendously positive impact not only within Llys Erw, but also on the wider community within Ruthin.

‘Raise the Roof’ Corporate Charity Challenge Back in May 2013, the Group launched its ‘Raise the Roof’ Corporate Charity Challenge, with staff selecting Cancer Research UK as their preferred charity. Over the summer months, 18 Teams comprising over 150 people from across the organisation took part in a whole host of fund-raising activities, resulting in an amazing total of £5,604 being raised for Cancer Research UK. Well done and thank you to everyone who took part and here’s a snapshot of some of the ‘challenges’ undertaken ...

‘Praise for ‘Excellent Role Models’ Welsh Government Deputy Minister for Skills & Technology, Ken Skates, AM, met some of the Group’s apprentices during a visit to our stand at the National Eisteddfod in Denbigh last August. The Deputy Minister was keen to learn more about Pennaf’s commitment to providing apprenticeship opportunities under the Apprenticeships and Young Recruits Programme funding initiatives supported by the Welsh Government, and he commented: “Pennaf have developed highly innovative and well-targeted apprenticeship schemes and put them right at the heart of their business model. I was delighted to meet with Kim and Kayleigh and hear more about how they are progressing. I want to see more women in non-traditional apprenticeships, such as heating and plumbing, and Kim and Kayleigh have demonstrated they have the abilities, skills and experience to go far in their chosen field. They are excellent role models”.

Double Gold’ IIP Staff Award In January the Group was delighted to be one of just six Welsh companies to have been successfully re-accredited to retain the prestigious ‘Investors in People Gold Standard’ for a further three years.

In order to achieve the Gold Standard, the Group was required to show exceptional working practices in areas such as people management, leadership, team working, innovation in learning and development, staff involvement and empowerment, staff recognition and reward, continuous improvement, and corporate social responsibility. The Inspectors’ Report highlighted a number of ‘stand-out’ features praising Pennaf’s commitment to employees, and the employees’ recognition and value of this.

Group Chief Executive, Graham Worthington commented: “It’s fantastic news that we have retained the IIP Gold Standard accreditation and it’s excellent that particular mention was made of the commitment across the organisation to customer satisfaction, resident engagement and communication, which is a credit to staff across the Group”.

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Boards of Management as at 31 March 2014

Pennaf Housing Group Mrs Eurwen H Edwards Honorary President

Pennaf Limited Mr Roger M Waters - Chair Mr Mike Hornsby - Vice-Chair Dr Angela Holdsworth Dr Buddug Owen Dr Sarah Horrocks Mr Glyn M Jones Mr Dafydd Ifans Mrs Judy Owen Mr Graham Worthington Mr Mark Steel

T天 Glas Housing Society Limited Mrs Judy A Owen - Chair Dr Sarah Horrocks - Vice-Chair Mr Dafydd Ifans Mrs Louisa Diamond Mr David Badger - Co-optee Mr Glyn M Jones

Clwyd Alyn Housing Association Limited Dr Sarah Horrocks - Chair Mrs Eirwen Godden - Vice-Chair Mr Dafydd Ifans Mr Derek Holmes Dr Buddug Owen Mrs Judy Owen Mr Glyn M Jones Mrs Louisa Diamond - Co-optee Mr Ian Bellingham - Co-optee

Offa Limited Dr Angela Holdsworth - Chair Mr Glyn M Jones - Vice-Chair Mr Dafydd Ifans Mr Mark Steel Mr Mike Hornsby

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Tir Tai Limited Dr Angela Holdsworth - Chair Mr Dafydd Ifans - Vice-Chair Mr Mark Steel Mr Glyn M Jones Mr Mike Hornsby

PenAlyn Limited and PenElwy Limited Mr Glyn M Jones - Chair Mr Mike Hornsby - Vice-Chair Mr Trevor Henderson Mr Mike Soffe Mr Scott Brassington

Pennaf Housing Group ANNUAL ACCOUNTS 2013 – 14 These are based on the Pennaf Housing Group Accounts as prepared by the Auditors.

SUMMARY OF INCOME

£

Rents 19,657,978 Service Charges etc.

10,126,645 Interest Receivable 6,566 Other Income 2,695,730 Total 32,486,919 SUMMARY OF EXPENDITURE

BALANCE SHEET Assets Housing Stock Other Fixed Assets Stock Debtors Cash and Investments Current Liabilities Total

31 March 2014 £ 140,831,358 4,015,636 58,434 4,369,774 4,428,060 -7,612,863 146,090,399

31 March 2013 £ 130,904,422 3,578,268 37,128 3,618,575 3,318,845 -9,096,814 132,360,424

BALANCE SHEET Financed by: Loans General Reserves Total

31 March 2014 £ 134,677,554 11,412,845 146,090,399

31 March 2013 £ 122,269,168 10,091,256 132,360,424

£

Interest Payable 5,470,612 Management 3,792,797 Service Charges 11,722,796 Maintenance 6,585,379 Other 3,494,052 Total 31,065,636

Please note that these are the Group figures incorporating the combined Income & Expenditure Accounts and Balance Sheets for Pennaf Clwyd Alyn, Tŷ Glas, Offa, Tir Tai, PenAlyn and PenElwy.

To obtain a detailed understanding of each Group member’s financial position, the full Financial Statements should be studied. Copies of the Financial Statements are available on request from the Company Secretary.

The Welsh Government’s Financial Viability Judgement as at 31 March 2014, which is designed to provide the Registered Social Landlord (RSL), its tenants, service users and other stakeholders with an understanding of the RSL’s financial viability, has awarded Pennaf a ‘Pass’, concluding that the Group has adequate resources to meet its current and forecasted future business and financial commitments.

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Perfformiad / Performance Mae’r cyfrifoldeb am reoli Grŵp Tai Pennaf yn y pen draw yn aros gyda’r Byrddau Rheoli perthnasol, sy’n cynnwys Aelodau a etholir yn flynyddol. Mae gan Aelodau’r Byrddau gyfoeth o sgiliau a phrofiad a enillwyd dros nifer o flynyddoedd, ac maent yn cynnig eu gwasanaethau a’u harbenigedd i Grŵp Tai Pennaf ar sail hollol wirfoddol.

96

83

71

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Teulu Family

Tenantiaeth Cyngor Council Tenancy

Gwely a Brecwast Bed & Breakfast

Ffeithiau a Ffigurau / Facts & Figures ÃÃ Yn ystod 2013/14, gosodwyd 478 o gartrefi Anghenion Cyffredinol a Cysgodol During 2013/14, 478 General Needs and Sheltered homes were let ÃÃ Yr amser a gymerwyd ar gyfartaledd i ail-osod tai gwag oedd 4.06 wythnos Average time taken to re-let vacant properties was 4.06 weeks ÃÃ Eiddo Gwag: mae cyfanswm yr incwm rhenti a gollwyd yn cyfateb i 1.75% o gyfanswm y rhenti y gellid eu casglu Voids: total rent income lost equated to 1.75% of total rent collectable

Atgyweiriadau Repairs: Argyfwng / Emergency Brys / Urgent Heb frys / Non-urgent

Cwblhawyd o Fewn: Completed Within: 1.11 diwrnod / 1.11 days 4.8 diwrnod / 4.8 days 20.97 diwrnod / 20.97 days

Mae Clwyd Alyn a Tŷ Glas yn Gymdeithasau elusennol Ddiwydiannol a Darbodus Clwyd Alyn and Tŷ Glas are charitable Industrial and Provident Societies

ÃÃ Y r amser a gymerwyd ar gyfartaledd i osod tai newydd a drosglwyddwyd i’w rheoli oedd 0.00 wythnos neu ar ddiwrnod eu trosglwyddo gan Datblygu Average time taken to let new properties handed over into management was 0.00 weeks or on day of handover from Development ÃÃ Gwariant cyfartalog ar Gynnal a Chadw yr uned £1,374 Average Maintenance expenditure per unit £1,374 ÃÃ Gwariodd y Gymdeithas £616.82 yr uned ar gyfartaledd ar Reolaeth Tai Average Housing Management expenditure per unit £616.82 ÃÃ Cost atgyweiriadau o ddydd-i-ddydd ar gyfartaledd £189.38 Average cost of day-to-day repairs £189.38 Nod Cyflawni: Target Completion: 1 diwrnod / 1 day 5 diwrnod / 5 days 28 diwrnod / 28 days

Cymdeithasau Tai Eraill

121

£72.24 Fflat 1 gwely/2 berson 1 bed/2 person flat

Clwyd Alyn Clwyd Alyn

£74.18 Fflat 2 wely/3 person 2 bed/3 person flat

Tenantiaeth Preifat Private Tenancy

£75.24

Daliadaeth Blaenorol Previous Tenure

Tŷ 1 gwely/2 berson 1 bed/2 person house

32 Cytundebau Rheoli Management Agreements

£77.95

39 Y Farchnad Agored Open Market

Tŷ 2 wely/3 person 2 bed/3 person house

63 DIYHO DIYHO

£85.97

80 Cynllun Daliadaeth ar gyfer Pobl Hŷn Leasehold Scheme for the Elderly

Tŷ 3 gwely/4 person 3 bed/4 person house

99 DIYSO DIYSO

£89.46

127 Cymorth Prynu Home Buy

Tŷ 3 gwely/5 person 3 bed/5 person house

249 Gofal Ychwanegol Extra Care

£108.71

397 Rhan Berchnogaeth Shared Ownership

Tŷ 4 gwely 4 bed house

718

Rhenti Wythnosol ar Gyfartaledd Average Weekly Rents

Tai a Gofal Care & Support

Anghenion Cyffredinol (yn cynnwys Tai Cysgodol) General Needs (including Sheltered Housing)

3,708

Unedau o Stoc Units of Housing Stock

Ultimate responsibility for the management of the Pennaf Housing Group and its members rests with the respective Boards of Management, which are made up of Members elected annually. Members of the Boards have a wealth of skills and experience gained over many years, and offer their services and expertise to the Pennaf Housing Group on an entirely voluntary basis.

Cyclical

Cylchaidd

4 Symud Ymlaen Move-on

Planned

14 Eraill Other

St Asaph Office Registered Office for Pennaf, Clwyd Alyn, Tŷ Glas, Offa, Tir Tai, PenAlyn and PenElwy 72 Ffordd William Morgan St Asaph Business Park St Asaph Denbighshire LL17 0JD

£499,723.72

01978 714180

01745 538300

Swyddfa Llanelwy Swyddfa Gofrestredig ar gyfer Pennaf, Clwyd Alyn, Tŷ Glas, Offa, Tir Tai, PenAlyn a PenElwy 72 Ffordd William Morgan Parc Busnes Llanelwy Llanelwy Sir Ddinbych LL17 0JD

£2,441,814.69

Wedi ei gynllunio

75 Trosglwyddo/Cyfnewid Transfers/Exchanges

Day-to-day

68 Cyd-gyfnewid Mutual Exchange

O ddydd-i-ddydd

113 Rhestr Aros Waiting List

1 Llety Caeth Tied Accommodation

£3,399,523

205

5

Gwariant ar Gynnal a Chadw Maintenance Spending

Enwebiadau gan Gynghorau Council Nominations

7

Cyd-gyfnewid Mutual Exchange

28 Hosteli Hostels

Perchennog Preswyl Owner Occupier

28

39 Bed & Breakfast

Tarddiad Ymgeiswyr Source of Applicants

Cymdeithasau Tai Eraill Other Housing Associations

orol

Gofal a Thrwsio Wrecsam Ystad Ddiwydiannol Rhosddu Rhosddu Wrecsam LL11 4YL

Wrexham Care & Repair Rhosddu Industrial Estate Rhosddu Wrexham LL11 4YL

www.pennaf.co.uk

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