PENANG ADVENTIST HOSPITAL
God Heals, We Help
OUR STORY
PenangAdventistHospitalwasestablishedin1924byDrJ.EarlGardner.
The Penang Adventist Hospital (PAH) is part of an International Adventist Network of some 600 not-for-profit hospitals, clinics and dispensaries worldwide. From its humble beginnings, PAH has continuously grown to become a tertiary healthcare centre for the Malaysian community andInternationalvisitors.
The hospital is supported by dedicated physicians, nurses, and healthcare professionals, and employsmodernmedicalequipmenttoprovidequalityhealthcare Welookforwardtonotonly providing quality healthcare services but also educating the community to make informed choicesabouttheirgeneralwell-being.
MISSION & VISION
Our Vission
A people-centred teaching and learning healthcare system with international quality wholistic care, delivering excellent experiences to the community and region
Our Mission
A people-centred teaching and learning healthcare system with international quality wholistic care, delivering excellent experiences to the community and region.
OUR CORE VALUES
Community
As a community of team players, we communicate actively and openly to build trust by honouring our commitments and holding each other accountable to the standards set corporately Ever mindful of the benefits of collaboration among diverse parties on common interests, we reject divisive and discriminatory practices Furthermore, we show respect for each other by valuing and celebrating unity in diversity.
Achievement
We strive to achieve excellence in all we do With a passion for continuous quality improvement, we measure what counts and take action based on facts Our dedication to the achievement of excellence entails continual evaluation of our ability to appropriately and effectively address the needs of those we serve.
Relevance
We are constantly looking for creative ways to be relevant We embrace technological change/ innovation that is relevant to strengthening relationships, improving services and exploring opportunities Our dedication to competence empowers us to stay current with relevant technologies.
Integrity
We are honest in all interactions, striving ever more to match our words and deeds We earn our reputation as a competent, comprehensive and compassionate healthcare provider by uncompromisingly adhering to the highest ethical standards and conduct, thus delivering genuine value to those we serve through effective stewardship of resources.
Nurture
We believe in nurturing each employee by recognising and rewarding outstanding performance as well as providing continuous professional development initiatives. We nurture each other, learn from each other, esteem each other, and cooperate with each other to accomplish more than we could by ourselves.
Godliness
Our lifestyles need to reflect God to other people For that reason, we will make choices, according to stated regulations, policies, as well as moral and social standards, to behave in certain ways that identify us as God’s children and protect the integrity of what PAH represents: “God heals, We help”. A Godly servant-leadership, then, is a commitment to fostering healthy, loving, and accountable relationships that clearly honour Christ’s “wholistic” healing ministry to all humankind
ACCREDITATIONS
JCI (6th Cycle, 2023-2026)
In 2007, Penang Adventist Hospital received the Joint Commission International (JCI) accreditation JCI is the leader in accreditation, with more than 10 years of experience across the full spectrum of healthcare organisations. JCI accreditation represents the “Gold Seal of Approval” in healthcare and provides the most comprehensive evaluation process
MSQH (7TH CYCLE, 2023 – 2027)
The Malaysian Society for Quality in Health (MSQH) is an independent, not-for-profit organisation working actively in participation with healthcare professionals to ensure safety and continuous quality improvement in providing healthcare facilities and services in the country
BFHI (6TH CYCLE, 2022 - 2025)
The Baby-Friendly Hospital Initiative (BFHI) was launched by the World Health Organisation (WHO) and United Nations Children’s Fund (UNICEF) in 1991, following the Innocenti Declaration of 1990. The initiative is a global effort implementing practices that protect, promote and support breastfeeding.
HPH (4RD CYCLE, 2024 – 2027)
Penang Adventist Hospital is a member of the Health Promoting Hospital Network (HPH) – the very first hospital in Malaysia, since January 2013. Initiated by World Health Organization, the mission of HPH network is to improve the quality of health care of both hospital patients and staff through evidence-based health promotion services As an accredited HPH hospital, PAH strives to achieve better health gain for our patients and staff with an integrated and comprehensive health promotion services.
MESSAGE FROM CEO
It is an immense honour and privilege to lead Penang Adventist Hospital (PAH), a legacy institution with a century of dedicated service to our community. As we celebrate our 100th anniversary, we continue to grow in faith guided by our motto, “God Heals, We Help,” and grounded in the belief that true healing encompasses the body, mind, and spirit
Situated in the heart of Penang Island, PAH is more than a hospital we are a healthcare ministry built on compassion, grounded in clinical
excellence, and guided by a mission to serve with integrity and love Over the decades, generations of families from near and far have entrusted us with their care That trust is something we never take for granted.
Our work has been recognized across the region, with consecutive wins at the GlobalHealth Asia-Pacific Healthcare and Hospital Awards We have also been named one of the Best Specialized Hospitals in Asia-Pacific 2024 for Orthopaedics, and one of Asia’s Top Private Hospitals for 2025 by Newsweek. As we celebrate this milestone, our guiding principles will continue to shape the hospital’s future, ensuring sustained excellence and compassionate care for generations to come.
As we honour our past and embrace the future, we remain committed to advancing our 3 Cs Community Health, Charity, and Chaplaincy ensuring our mission continues by demonstrating the love and healing ministry of Christ.
We are excited for the future as we plan to expand the hospital’s physical infrastructure, enhance patient care, upgrade facilities, and create more avenues to serve our community with excellence and compassion Everyone at Penang Adventist Hospital is committed to providing the highest quality, patient-centred healthcare now and for generations to come.
Mr. Albin Phua President/ CEO
OUR SPECIALTIES
Anaesthesiology
Cardiology / Electrophysiology
Cardiothoracic Surgery
Clinical Psychology
Dentistry / Orthodontics / Endodontics / Oral-Maxillofacial Surgery
Dermatology
Diabetology & Endocrinology
Emergency Medicine
Endoscopy Unit
General Surgery / Color
Minimally Invasive & Th
Vascular
Internal Medicine
Nephrology
Neurology
Neurosurgery
Neuro-Behavioural Med
Nuclear Medicine
Obstetrics and Gynaeco
Gynaecological Oncolog
Occupational Health & Medicine
rectal / horacic /
dicine
ology / gy
Preventive
Oncology
Ophthalmology / Refractive Surgery / Vitreo-Retinal Surgery
Orthopaedics / Sports Injuries / Orthopaedic Oncology
Otorhinolaryngology, Head & Neck Surgery
Paediatrics / Neonatology/ Paediatric
Cardiology
Plastic Surgery
Radiology/Interventional Radiology
Urogynaecology
Urology
ANAESTHESIOLOGY
CARDIOLOGY
The Adventist Heart Centre has consultation connections with renowned institutions such as Loma Linda University and Medical Centre, Florida Heart Institute, and Washington Adventist Hospital, providing patients with accesstothelatestincardiaccare.
Withafocusonimprovingpatients'qualityoflife, the Adventist Heart Centre has been a vital resource for the community, providing care and assistancetothoseinneed
CARDIOTHORACIC SURGERY
The Adventist Heart Centre offers one-stop cardiac services to all ages - from newborns, children to adults and the elderly with heart and vascular problems The centre consists of heart specialists, heart surgeons and doctors specialising in irregular heart rhythms. The hospitaldoesover550heartsurgeriesayear.
The hospital was among the first hospital to execute open heart surgery in Northern Malaysia and established a Cardiac Catheterization Laboratory and Laser Heart Surgery-Trans Myocardial Revascularization (TMR)inNorthernMalaysia.
CLINICAL PSYCHOLOGY
Psychology is the systematic study of human behaviours and mental processes, through overt observable behaviours, thoughts, and emotions. Clinical Psychology is the scientific study of disorders in human behaviours and mental processes; and the treatment for such behaviours
The purpose of clinical psychology is to understand,preventandrelievepsychological distress and dysfunction to promote subjective well-being and personal development.
DENTISTRY
Founded in the year 1979, the Adventist Dental CareCentrehasgrownandestablisheditselfinto a multidisciplinary dental practice In Adventist DentalCareCentre,weareuniqueinprovidinga one-stop solution for all types of dental treatment.
As a hospital-based dental centre, we use the latest approved sterilization methods and use barriersasneededforyourprotection Itisour way to constantly update and upgrade our equipment and materials with the latest advancement in the field of dentistry worldwide.
DERMATOLOGY
Dermatology is the branch of medicine dealing with the skin, in both medical and surgical aspects Our dermatologist offers wide range of dermatology services for adults and children withskinconditionandcosmeticproblems
Services
ExcisionBiopsy
Electrocautery
Incision&Drainage
PatchTest
Microscopic
Cryotherapy
ParringWarts
ChemicalCautery
ChemicalPeeling
IntralesionalInjection
WoundDebridement
Dressing
DIABETOLOGY & ENDOCRINOLOGY
At Penang Adventist Hospital, our physicians are committed to delivering a comprehensive and personalised approach to diabetes treatment. With their extensive expertise, our team is dedicated to empowering patients to manage their condition and enhance their overall wellbeing
Our compassionate group of diabetes educators stands ready to provide invaluable support and guidance to patients, ensuring that every step of their journey is met with understandingandexpertise.
EMERGENCY MEDICINE
Our Accident & Emergency (A&E) department has recently completed its expansion and renovation. Today, the Hospital's A&E department is equipped with a quarantine zone to access patients if they have any COVID-19 symptoms.
TheA&Eisledbyateamofdoctorsandnurses who are specially trained for emergencies. Here, we provide 24-hour accident and emergency services, including ambulance, specialist on-call, imaging & diagnostic, and operatingtheatreservices.
ENDOSCOPY
Penang Adventist Hospital provides gastrointestinal Endoscopy service by a dedicated team supported by gastroenterologists,surgeonsandtrainednurses toensurequalitycareforourpatients
Our Endoscopy Centre offers modern technology and equipment for both diagnosticandtherapeuticprocedures.
Services
AblationofMucosalLesion
Colonoscopy
EndoscopicRetrograde Cholangiopancreatography(ERCP)–Biliary obstruction(cancersandstones)
EndoscopicTherapyforUpperandLower
GastrointestinalBleeding(Adrenalin Injection,HeatProbeTherapy,Hemostatic Clip,ArgonPlasmaCoagulation&etc)
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EsophagealVaricealLigation
Gastroscopy(UpperEndoscopy)
InternalHemorrhoidsBandLigation
LargeVolumeAbdominalParacentesis
Naso–jejunalFeedingTubePlacement
PercutaneousEndoscopicGastrostomy (PEG)
Sigmoidoscopy
VaricealSclerotherapy
GENERAL SURGERY
Surgeryisamedicalspecialitythatdealswiththe diagnosis and treatment of injury, deformity and disease either by manual or / and instrumental means. A surgical procedure or operation involves cutting, removing or changing / replacingadiseasedorganortissueinthebody.
The General Surgery Unit is committed to providing in-patient care using modern techniques and advanced technology Besides, the unit also receives dedicated ancillary support from our laboratory and pharmacy.
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Services
BreastReconstruction&Implantationwith LDFlap,BreastCancerSurgeryand OncologyManagement.
HaemorrhoidSurgery(Open,Laser,Stapled, LigationHaemorrhoidectomy)
LaparoscopicSurgery(SinglePort Technique/SinglePortIncision,Total Extraperitoneal(TEP)HerniaRepair, TransabdominalPreperitonealHernia Repair(TAPP),LapHiatusHerniaRepairand Fundoplication,MiniLaparoscopic Cholecystectomy,Laparoscopic Appendectomy,Percutaneous Tracheostomy,LapAnteriorResection,Lap Adrenalectomy,LapGastrojenunotomy,Lap HellersCardiomyotomy)
VascularSurgery(AneurysmRepair,Arterial Bypass,ArteriovenousFistula,PermCath Insertion,ChermoportInsertion)
VaricoseVeinSurgeryincluding Endolaser/Radiofrequency/Avulsion
EndocrineSurgery(ThyroidandParathyroid Surgery)
UpperGISurgery(Esophagectomy,PartialGastrectomy,SubtotalRadicalGastrectomy)
LowerGISurgery:ColorectalSurgery, AnorectalSurgery(Abdominoperineal Resection,UltralowAnteriorResection/Ular, Hemicolectomy)
Liver&HepatobiliarySurgery(LiverTumour Resection,Cholecystectomy)
ThoracicSurgery(Video-Assisted ThoracoscopicSurgery/VATS,PartialLung andTumourResection)
VATSThymectomy,VATSSweatyPalms (HyperhidrosisPalmaris)
INTERNAL MEDICINE
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Internalmedicineisafieldofpracticefocusedon prevent, diagnose and treat diseases that afflict all adults, from chronically ill patients, to shorttermcare.
At Penang Adventist Hospital, our physicians provide various type of internal medicine relatedmedicalservices
NEPHROLOGY
The Renal Care Centre has 25 dialysis machines. Witheachmachine,thereisarecliningchairand an individual TV are provided in order to make the dialysis period a comfortable one We also provide dialysis treatment such as Continuous RenalReplacement
Treatment (CRRT) for ICU patients who are veryillandneedclosemonitoring.Thissystem provides gentle continuous dialysis therapy (24-27 hours), especially catering for haemodynamically unstable patients requiringICUcare.
NEUROLOGY & NEUROSURGERY
Neurology is the branch of medicine that deals with the diagnosis and treatment of disorders of the nervous system, such as the brain, spinal cordetc.
We offer various type of treatment and diagnosis, as well as surgical intervention if required.
NEURO-BEHAVIOURAL MEDICINE
We provide consultation for the diagnosis and management of psychological disorders and stress-relatedproblems.Ourdoctoralsoprovides theConsultation-Liaisonwithotherclinicalareas, including the management of Delirium and ChronicPainSyndromes.
Other services available are assessments for Dementia and medico-legal aspects of brain disorders and work in collaboration with clinicalpsychologists
NUCLEAR MEDICINE
Nuclear Medicine is essentially a form of medicine which utilises energy derived from the nucleus of an atom for imaging and treatment. What is unique is that it is a form of targeted imaging and treatment due to the distribution properties of the radioactive are used Only a small amount of radioactive is used for imaging and fundamentally, the targeted lesion will be “highlighted” compared to the other nontargeted organs or tissues. Similarly in therapy, only the targeted lesion would be mainly affectedbytheemittedradiation
Nuclear medicine imaging detects early 'functional'changeswhenaninternalorganor tissue is not working correctly. A combination of nuclear medicine imaging and conventional radiological examinations (CT and MRI) provides optimal imaging in terms ofanatomic,andstructuralchangesaswellas functional changes. Nuclear medicine imagingisbasicallysafeandprovidesawealth ofinformationforpatients'benefit.
OBSTETRICS AND GYNAECOLOGY
Obstetrics is a medicine branch that deals with pregnancy and childbirth, while gynaecology deals with the health of the female reproductive system Experienced and empathetic, our Obstetricians and Gynaecologists will advise all formsoffeminineconcerns,
from minor problems in the reproductive system to serious anatomical or systemic disorders. Our Gynaecologist can also deal with cancer diseases related to women’s health,asanadditionaloptionforourpatients
OCCUPATIONAL HEALTH & PREVENTIVE MEDICINE
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We provide a one-stop health screening centre by offering medical advice in a comfortable environment with a comprehensive range of health screening services to suit the needs of menandwomenofallages.
At the end of the screening, you will receive a detailed individualised medical report and discuss your results during a private consultationwithyourWellnessdoctor
ONCOLOGY
The Adventist Oncology Centre (AOC) is a onestop cancer centre for various types of cancers, from breast, lungs, colon, and stomach, to bones and others. The centre offers diagnostic scans like CT scans, MRI, PET-CT, and treatment options of surgery, chemotherapy, radiotherapy, targeted therapy, etc. The team practises Multidisciplinary Team Approach, where multiplespecialistsfromdifferentexpertiseareas cometogethertohandleonepatient.
Collaborates with National Cancer Centre Singapore(NCCS)toenablejointresearchand also bring in some of the most advanced clinical practices into Malaysia, the AOC is one of the Centres of Excellence in Penang AdventistHospital
OPHTHALMOLOGY
Problems associated with sight affect not only the eyes but also every aspect of our lives. Early detection and treatment can prevent the majority of new blindness that occurs as a result ofthedisease.
Ophthalmology is a speciality that helps Penang Adventist Hospital provide a more comprehensiveservicetoourclients
ORTHOPAEDICS
Our Orthopaedic Centre offers a full range of consultation, diagnosis, surgical and treatment for bones, joints, ligaments, tendons and muscles
We also manage orthopaedic problems in oncologic patients, who require specialised multidisciplinarycare
OTORHINOLARYNGOLOGY
Ear, Nose & Throat (ENT) is the field of speciality that focuses on the head and neck, the ear, the nose and the throat At Penang Adventist Hospital,weoffer
end-to-end ENT diagnostic and treatment services, including consultation and highly complicatedsurgery
PAEDIATRICS
From routine vaccinations to surgery and clinic conditions, our paediatricians ensure that your little ones are in good hands Our neonatalogist specialist in the management of newborns will provide acute and gentle care for premature babies.
PenangAdventistHospitalalsohasaneonatal intensive care unit and a paediatric ward to care for young patients in a safe and comfortingenvironment
PLASTIC SURGERY
Plastic surgery has two main branches: Cosmetic and Reconstructive. Cosmetic plastic surgery improves on “normal” parts of the body; whereas Reconstructive plastic surgery corrects abnormal structures of the body caused by birth defects,developmental
abnormalities, trauma or injury, infection, tumours, and disease. With our plastic surgeon, certified by the American Board of Plastic Surgery, and the dedicated staff in the team, we strive to deliver high-quality care to you.
RADIOLOGY
Adventist Diagnostic Imaging Department provides modern diagnostic and interventional radiology services in a timely and cost-effective manner for the benefit of all patients A series of diagnostic and therapeutic procedures are currentlybeingcarried
out with the utilization of sophisticated equipment in the Diagnostic Imaging Department All of the diagnostic images are stored in Hospital PACS (Picture Archiving & CommunicationSystem)inadigitalformat.
UROGYNAECOLOGY
Urogynecology is a medical speciality that focusesonthediagnosisandtreatmentofpelvic floordisordersinwomen
These disorders occur when the muscles and connectivetissuesthatsupportthepelvicorgans such as the bladder, uterus, vagina, and rectum becomeweakenedordamaged
At Penang Adventist Hospital, our urogynecologists are specially trained obstetrician-gynaecologists who diagnose and treat a wide range of pelvic floor conditions including urinary incontinence, fecalincontinence,andpelvicorganprolapse.
UROLOGY
Men'shealthisanareaofhealthcarethatisoften neglected by men themselves. Men may find it difficult to express their concerns and opt not to visit doctors It is well-acknowledged that men's health in Malaysia is due to unhealthy lifestyles such as unhealthy eating habits, less exercise, alcoholintakeaswellasmentalstress.
In Penang Adventist Hospital, our urologists diagnoseandtreatarangeofdiseasesrelated to the urinary and reproductive tract in men, as well as advises to help men achieve a qualitylifestyle
DIAGNOSTIC & ANCILLARY SERVICES
Adventist Lifestyle Centre
Physiotherapy Centre
Laboratory & Blood Bank
Diagnostic Imaging Centre
Dietetics Services
Pharmacy
Clinical Research Centre
ADVENTIST LIFESTYLE CENTRE
The first phase of healing toward a healthy lifestyle starts with health screening. Adventist LifestyleCentreoffersawiderangeoftestswhich includes lab tests for blood, urine, and stool, ultrasound & X-ray imaging, 3D mammogram, helicobacter pylori test, cancer marker, and more.
Lifestyle and stress or family history can have an impact that is harmful to your health. Hence, we would advise you to have an early detectioncheckbydoingaregularCheck-Up/ Check-up
PHYSIOTHERAPY CENTRE
Physiotherapy is a combination of therapies designed to reduce physical discomfort and improve well-being through exercise therapy, electrotherapy, manual therapy and more If you are a new patient, the first thing we do is assess yourconditionbeforediscussingtheappropriate plan of treatment. You also need to be involved in this discussion to learn more about the ways youcanhelpyourselffeelbetter,faster
Inpatients will be seen on a by-appointment basis. Outpatients who walk in for the first time will be seen on a first-come, first-serve basis An appointment date and time will be
LABORATORY & BLOOD BANK
Adventist Clinical Pathology Lab Services and BloodBankwasestablishedinOctober2003and has been helping healthcare providers to advance patient care, strengthening their practice and broadening their access to routine andspecialisedtesting.
We participate in a variety of external quality assurance programmes and received the Verification of Sigma-metric Performance by WestgardQC,Inc in
October 2015 in achieving validation of the instrument performance. It highlights our commitment to providing high-quality, stateof-the-art,timelyandcost-effectiveservices
Our team of visiting pathologists, visiting microbiologists and medical technologists work in close collaboration with the healthcareprovidersforoptimalpatientcare
DIAGNOSTIC IMAGING CENTRE
AdventistDiagnosticImagingDepartment providesmoderndiagnosticandinterventional radiologyservicesinatimelyandcost-effective mannerforthebenefitofallpatients
Thisdepartmentiswellsupportedbyateamof highlyqualifiedandfriendlystaff.Theyare experiencedRadiologists,Sonographers, Radiographers,
Registerednurses,andothersupportingstaff.
A series of diagnostic and therapeutic procedures are currently being carried out with the utilization of sophisticated equipment in the Diagnostic Imaging Department. All of the diagnostic images are stored in Hospital PACS (Picture Archiving & CommunicationSystem)inadigitalformat
Dietetics Services
DIETETICS
Our qualified dietitians are well-trained to provide “wholistic” dietary consultations All dietary consultations are practical and personalised to meet our clients’ nutritional and clinicalneeds.
Patientsmaybereferredbyaphysicianorselfreferral, and these apply both to outpatients andinpatients
PHARMACY
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ThePenangAdventistHospitalPharmacy providesawiderangeofpharmacyandmedical servicestoin-patients,out-patientsandthe community
Our pharmacy team plays a crucial role in supporting patient care through accurate medication supply and expert advice to help managehealthconditions
CLINICAL RESEARCH CENTRE
ACRCstartedofficiallyin2012andisactively participatinginclinicaltrials.ACRCisaone-stop centrethatsupportshigh-qualityresearchwhich contributestotheimprovementofpatientcare andhealthoutcomes,whileadoptinghigh
scientific and ethical standards expected of internationaltrials,guidedbytheGoodClinical Practice(GCP)guidelines
SPEECH-LANGUAGE THERAPY
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Speech-languagetherapyisanintervention servicethatfocusestoprevent,assess,diagnose, andtreatspeech,language,social communication,cognitivecommunication,and swallowingdisordersforpeopleofallages.
Speech-languagetherapists(SLT),orspeechlanguagepathologists,aretheprofessionals providingtheseservices
During the first session, SLT will assess your condition before discussing the appropriate planoftreatment
Family member(s)/caregivers also need to participate throughout the treatment process as it plays a crucial piece in better outcome andlongtermsuccess
Other Services & Facilities
Community Health
Chaplaincy
Charity
COMMUNITY HEALTH
PenangAdventistHospitalisdedicatedto promotinghealthierlivingthroughits CommunityHealthinitiatives These programmesaredesignedtoempower individualsandfamilieswiththeknowledgeand toolstheyneedtotakechargeoftheirhealth.
Thehospitalprovidesawiderangeofservices, includinghealthscreenings,wellnesstalks, lifestylecoaching,nutritioncounselling,and
chronic disease management. These initiatives focus on prevention and early detection, aiming to reduce the risk of illness andimprovelong-termwell-being
By making health education and support more accessible, Penang Adventist Hospital continues to play a vital role in building a healthier,moreinformedcommunity
CHAPLAINCY
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PenangAdventistHospitalofferscomprehensive carebyaddressingthephysical,mental, emotional,andspiritualwell-beingofpatients OurdedicatedChaplains,recognizablebytheir bluecoatsandwarmsmiles,provideemotional andspiritualsupportregardlessofreligious affiliation.
Thesetrainedindividualsassistinutilizingone's spiritualbackgroundtoaidinthehealing
process and help patients and their families navigate the meaning of illness, suffering, and death Chaplains listen attentively to patients' stories, offering a comforting presence and a willingeartodiscussanyconcernsoranxieties. They also offer prayers upon request, serving as compassionate friends throughout the hospitalstay
CHARITY
PenangAdventistHospitalhasbeenactively involvedincharityworksinceitsinceptionin 1924 Thismissionhasthrivedandremainedas oneofourcoremissionsincethen
Asanot-for-profithealthcarefacilityinthe northernregionofMalaysia,PenangAdventist Hospitalhasbeenabletomendheartsand changelivesbecausecorporatecitizensaswell asindividualdonorshaveshownthattheycare andhavemadealifetimeofdifferenceinthe livesofthelessfortunate.
Medical Charity Funds available for those in needofmedicalassistanceare: Dr J EarlGardnerFund
PatientHeartFund
CancerFund
WelfareFund
GeneralFund