TRINITY MAGAZINE - SPRING 2022 - ENGLISH

TRIN IT Y MA GAZI N E Spring 2022

Five 2022 hospitality trends to watch

The Trinity Purchasing Event is on!

Cherry Pi helps hospitality operators control costs, improve efficiencies

Available to all Trinity clients

Tork Xpressnap Fit® Less hassle, more hygiene

Tork Xpressnap Fit® is our latest innovation – a napkin dispenser system designed to help you improve efficiency and hygiene.

Thanks to one-at-a-time dispensing, your guests only touch what they use. And the fully covered design protects napkins from spills and dirt.

Both counter and tabletop versions require fewer refills and result in less waste – leaving more time on what really matters: your guests. www.torkglobal.com

Available in Belgium only

Tork an Essity brand

4932662_Tork Xpressnap Fit_annonce_GB.indd 1

25.11.2021 08.05

THE PORTION, IT HAS IT ALL!

RICH IN CALCIUM

EASILY TRACEABLE BBD indicated individually + traceability zone on the majority of our boxes

FOOD SECURITY

REDUCED FOOD WASTE The right quantity with just the right weight from 16.66 g to 30 g

View the complete assortment on

BELFOODSERVICE.BE

Contents

IN THIS ISSUE UK & Ireland update

4

Continental Europe update

5

Meet our ...

The Trinity Purchasing Event is on!

7

19

Five 2022 hospitality trends to watch

8

Relationship Manager South-East Netherlands

19

Client case study: Dormio Resorts & Hotels

10

Starting with sustainability

12

Assistant Procurement Manager Benelux

Exploring innovative ideas for sustainable bedding with Hilding Anders

14

Supply Chain Team

24

Find more savings to improve the financial health of your business

16

Relationship Manager Ireland

27 27

Client case study: Dolce Hotel and Spa, Bad Nauheim

18

HR Coordinator Continental Europe

Cherry Pi helps hospitality operators control costs, improve efficiencies

21

Installing charging stations in a hotel car park

28

Editor: Emily Cunningham Marketing Executive, Avendra Group Europe Proofreader: Chris Bown www.linkedin.com/in/chrisbown

Make The Swap Become Sustainable.

Make a positive difference by replacing conventional packaging with sustainable alternatives! www.bunzlmclaughlin.com

Available in Ireland only

Designer: Nick Goodyear www.thenickwickpapers.com

Company progress

UK & IRELAND UPDATE Finding the way back Written by Alan Cruite General Manager Trinity Purchasing ith hospitality opening up across Europe once more, there is a lot of positivity albeit with an air of caution.

W

We’re all fully aware that the reawakening of inflation means prices are rising, making planning and pricing difficult. Staffing and supply chain issues, which became apparent as the pandemic started easing, continue to challenge all businesses, but most particularly those in the hospitality sector.

We’re doing our best for our members, wherever we can, from helping to source alternative products where possible to finding new, creative solutions that will optimise their operation.

We continue to work on effective ways to reduce the impact of the rise in energy costs for our members. In Ireland, for example, we have been able to provide energy rates that allow members to budget for the year ahead. And we are having more conversations about projects such as solar PV panel installations, which have a far more attractive payback, as electricity costs rise.

It is great to be able to be out on the road once more, seeing clients again - and participating in events, such

4

Trinity Magazine

Issue 4

It is great to be able to be out on the road once more, seeing clients again - and participating in events, such as the IFEX exhibition in Belfast and the Irish Hotel Federation Conference during March. as the IFEX exhibition in Belfast and the Irish Hotel Federation Conference during March. Our presence allows us to catch up with valued members and industry partners, as well as to meet potential new clients. It also provides a great opportunity to showcase the benefits of our service offering and e-Procurement system Pi. As we are always looking for ways to enhance our offering, I am delighted

to announce that we have also recently completed the acquisition of Expert Cost Control, a procurement company for the hospitality market in Ireland. Expert Cost Control shares the same ideas as Trinity, so this will further help Trinity to build our presence in the country and provide the best possible solutions to our members. I would like to welcome George Harrington and the Expert team to Trinity.

Company progress

CONTINENTAL EUROPE UPDATE We hope to see you for Dunch soon!

Written by Paula Daenen General Manager Trinity Purchasing ith spring upon us, we are starting to feel a strong sense of hope for the year ahead. With the pandemic in retreat, we are delighted to see clients reopening their hospitality businesses, and consumers coming out to bars, restaurants and venues to enjoy socialising once more.

W

Having been in and out of previous covid-related restrictions, many will continue to maintain a cautious optimism. But we’re also hopeful that, this time, we can put the pandemic behind us. Country by country across Europe, normal life is returning.

For businesses opening up once more, there are fresh new challenges, from disrupted supply chains to rising prices.

Our team of purchasing experts are busy working closely with suppliers to help hotel and hospitality operators manage this, aware as we all are that inflation is driving up costs everywhere.

We’re welcoming new hotels and restaurants to Trinity, as they see our services as a positive way to help manage costs, get hands-on assistance with supply chain challenges, and reduce the impact of rising prices.

The pandemic has shifted our mindsets, led to many new ways of

thinking, and brought about innovative concepts. One innovation the Dutch have introduced - and it looks like it is here to stay - is “dunch”. A combination of dinner and lunch, it was born when Covid-19 restrictions required Dutch restaurants to shut earlier than normal, and the Dutch were forced to take their evening meal out at an earlier time than normal.

Opening up has meant we can restart our events programme, bringing together customers and suppliers to share their latest innovation and inspiration. The next one is taking place on 24 March in Landen, Belgium - and we hope to be announcing more locations, across more European countries, in the coming months.

We hope to see you for dunch, or at one of our events, soon!

In 2022 we are hosting four events across Belgium: 24/03/2022 (10h till 16h) : Landen - Hotel Aulnenhof 02/06/2022 (11h till 17h) : Brugge - Hotel Greenpark 09/06/2022 (7.30h till 13h) : Spa - Hotel de la Source 22/09/2022 (14h till 20h) : Hasselt - Radisson Blu If you would like to know more about the events, contact Dieter via dschoofs@trinitypurchasing.com We hope you will be able to join us in March.

Trinity Magazine

Issue 4

5

Available in Belgium only

Wise choice!

Your high-quality, innovative, solid partner in the gastronomy sector • Sustainable, integral vision of food | people | ecology - food safety • Strongest and most innovative player in the sector • Dynamic and experienced staff, solid customer relations • Correct price balance • Q = company hygiene, reliability of delivery, punctuality & consistent quality

Multi Meat

Differentiation

‘From farmer to plate’: homegrown cattle

We have it all, for the most demanding customers!

In cooperation with carefully selected partners we also offer you complementary fresh products which you can order together with our fresh meat products.

an own activity since 1973.

Q-beef: reputation for quality and reliability!

COMPLETE ANIMAL

CMYK 5-98-100-0 CMYK 0-0-0-100

Beef

gamma gamme

1

TECHNICAL SECTION

gamma gamme

FRESH MEAT, PORTIONED

gamma gamme

MINCED MEAT & MEAT PREPARATIONS

gamma gamme

Pig

Calf

Lamb PRE-COOKED

Horse

3 4

gamma gamme

5

BREAD EGGS & SALADS

Turkey

VEGETARIAN/ VEGAN

Veggie

1 order moment

to order directly ALL Ultra Fresh quality products without any intermediate steps ✔ Lower your purchase price without compromising on quality!

2

OFF-THE-SHELF SERVICE ITEMS

Chicken

8

CHIMAY TRADITION

1 delivery

facilitates a proper entry control for all your fresh produce, at your location! ✔ Reduce your logistics and handling

costs by having all your ultra fresh delivered with 1 stop, 6 d/week!

✔ Limit your waste at the same time!

€ 1 invoice

to easily oversee and track all of your purchases ✔ Keep billing to a minimum

Halal

THEME PRODUCTS

Let our specialists take care for you!

Q-logistics

CMYK 5-98-100-0 CMYK 0-0-0-100

CMYK 5-98-100-0 CMYK 0-0-0-100

CMYK 5-98-100-0 / red 0-0-0-100 / zwart 42-24-100-0 / licht groen 65-51-96-50 / donker groen 55-40-100-22 / groen 0-60-100-0 0-8-95-0

✔ Smart financial reporting keep your finger on the pulse in your business!

info@q-food.be www.q-food.be

News

THE TRINITY PURCHASING EVENT IS ON! Written by Virginie Dothée Relationship Manager Belgium

Dieter Schoofs Relationship Manager Belgium

he Trinity Team is delighted to welcome clients and suppliers back to its regular series of in-person events, the first of which will be held on Thursday, 24 March in Landen, Belgium.

come. It is a friendly event with a great atmosphere - ideal for networking and picking up ideas and tips to help your business, too”, says Dieter Schoofs, Trinity Relationship Manager in Belgium.

T

This event offers hospitality and leisure operators a fantastic opportunity to get an insight into the latest market trends as well as to learn about innovative solutions, new products and services tailored for hospitality businesses from over 50 food and non-food suppliers.

“The event also provides the chance to taste and sample new food and drink offerings from suppliers, to inspire their menu choices in the months to

“We always ask our suppliers to come up with latest innovations and something different for our members,” says Trinity Relationship Manager Virginie Dothee. “And when we bring new suppliers on board, these events provide the perfect occasion to showcase their products and solutions.

The feedback we get from suppliers is that they value the opportunity of an informal environment where they can catch with clients directly and getting immediate feedback on their products.”

DON’T MISS OUT Events are held around the country at venues and times to suit different members; sometimes it can be a breakfast meeting or a winter barbecue!

Often the event is held at a Trinity client’s premises - which can mean anything from a hotel or restaurant to a church, depending on the town.

In 2022 we are hosting four events across Belgium: 24/03/2022 (10h till 16h) : Landen - Hotel Aulnenhof 02/06/2022 (11h till 17h) : Brugge - Hotel Greenpark 09/06/2022 (7.30h till 13h) : Spa - Hotel de la Source 22/09/2022 (14h till 20h) : Hasselt - Radisson Blu

If you would like to know more about the events, contact Dieter via dschoofs@trinitypurchasing.com We hope you will be able to join us in March.

We are also planning to host these events across other countries - so watch out for more details!

Trinity Magazine

Issue 4

7

Sharing expertise

FIVE 2022 HOSPITALITY TRENDS TO WATCH Across Europe, hoteliers are starting to look forward to a year of full business once more, after two years of stop-start restrictions.

Written by Emily Cunningham Marketing Executive n early February 2022, governments in Scandinavia and the UK announced plans to remove all travel restrictions they had imposed to manage the coronavirus pandemic.

I

Other European governments are likely to follow the lead by easing international travel restrictions. Some countries, such as Spain, have an

economy that relies heavily on inbound tourism, while Germany benefits substantially from the international business of trade fairs.

With everyone now optimistic that the covid pandemic is moving into the rear-view mirror, we can all get back to travelling again - and that, finally, spells good news for those in the hotel sector.

Here are 5 key trends to bear in mind whilst planning for the year ahead: 1. Business + Leisure (Bleisure) travel becomes more popular With the opportunity to work remotely occurring alongside leisure travel opening up as countries loosen restrictions, many people will be looking to combine their holidays with work. This provides an opportunity for hotels to update their offering to promote fast and reliable wifi, coworking spaces, ample plug sockets and delicious coffee.

2. Tech-enhanced guest experiences are here to stay Businesses adapted during the pandemic, digitalizing the guest experience with contactless payments and mobile check-in to provide an extra layer of health and safety. The digital experience is increasingly important to guests and not only includes contactless capabilities but also mobile-enhanced booking platforms, smart room tech, facial recognition and more.

8

Trinity Magazine

Issue 4

3. Improved sustainable options Sustainability is still at the top of mind for consumers and has shifted from a “feel-good” consideration to a priority for travellers. The degree to which guests expect eco-friendly products and services has increased, and according to Booking's Sustainability Report 2021, 73% of travelers would be more likely to choose an accommodation if it has implemented sustainability practices.

Solar power, water conservation, reducing plastic use, motion sensors, waste disposal options and meat alternatives are a few key areas to consider. Some businesses have even created brands that specifically focus on being “green” such as Marriott’s Element brand and the luxe 1 Hotels.

4. Unique experiential travel Travellers will be looking for experiential travel this year, with a growing preference for experiences over things. This could look like partnering with local businesses to provide unique experiences such as yoga retreats, food tasting sessions, kayaking opportunities or surf camps.

Sustainability is still at the top of mind for consumers and has shifted from a “feel-good” consideration to a priority for travellers.

5. Staycations continue in 2022 While some travellers may choose to return to destinations abroad, many have become accustomed to the pleasant and easy experiences they had on domestic holidays.

Skipping the hassle of the airport, shorter travel times and limiting environmental impact are some key reasons staycations will remain popular this year.

Trinity is supporting hospitality operators by keeping on top of the latest trends, finding new innovative products and solutions as well as helping operators reduce costs and their carbon footprint.

Please contact your Relationship Manager for any support and help – we are here to help you thrive!

Client case study

HOW A STRATEGIC PURCHASING PARTNERSHIP HELPED DORMIO RESORTS & HOTELS SUCCESSFULLY GROW ACROSS EUROPE Written by Serge van der Heijden Director Operations for Dormio Resorts & Hotels ormio Resorts & Hotels is a growing leisure accommodation business, with locations across key European holiday destinations. Their relationship with Trinity started modestly, with a contract that has helped Dormio reduce payment transaction fees - and the business partnership has continued to grow from there!

D

“It was quite easy to do more together,” says Serge van der Heijden, Director Operations for Dormio Resorts & Hotels, “as you’re always looking for ways to improve your purchasing.”

The Dormio group is an established holiday resort developer, managing construction and unit sales. Since 2012, the group opted to create its own resort management business, and has grown into new territories, with the help of Trinity Purchasing team.

“As we built the holiday resorts, and sold individual units, starting a management business demonstrated confidence in our product,” says Serge van der Heijden.

10

Trinity Magazine

Issue 4

The Dutch team found Trinity’s support invaluable, when opening their first properties in France. “We struggled to source local linen supplies, so it was great to have the local network of Trinity - it was a big help as they could link us with the right providers.”

Today, the Dormio team manages ten sites, with a further four opening before the end of 2023. As property

manager, the group handles everything from housekeeping and maintenance of individual apartments and villas, to the operation of central park facilities.

“Trinity’s locally based teams, their in-depth industry knowledge and longstanding supplier partnerships provide the strategic support that we need as we grow across

Trinity’s locally based teams, their in-depth industry knowledge and longstanding supplier partnerships provide the strategic support that we need as we grow across Europe.

Europe. We also benefit from Trinity’s global purchasing power, with competitive prices across a complete spectrum of products and services for hospitality operators.

The support Trinity provides differs from resort to resort and from country to country, and we’re reviewing how we can work closer together,” says Serge. “As we grow, there are more possibilities!”

For further information on how Trinity can help your business grow and expand, contact your Relationship Manager or email news@trinitypurchasing.com

Trinity Magazine

Issue 4

11

Sharing expertise

STARTING WITH SUSTAINABILITY Written by Graham Coles Procurement Director for Northern Europe

he subject of sustainability and reducing carbon intensity has grown in importance, just as many of us were forced into pandemic lockdowns and had to travel less.

T

This is now increasingly becoming embedded into our lives, with businesses committing to do their part to reduce their environmental impact. Many larger companies have started with a headline promise of a reduction target.

Sustainable Hotel Alliance reported that the hotel sector accounts for around 1% of global carbon emissions.

To keep pace, the global hotel industry will need to reduce its greenhouse gas (GHG) emissions per room per year by 66% from 2010 levels by 2030, and 90% by 2050.

But challenges remain around measuring carbon emissions, and how they are actually reduced, across the many facets of a business.

And consumers will be wary of “greenwashing” - when organisations use environmental claims in their marketing which have little basis in real facts. Many hotels are joining an industry accreditation scheme to obtain impartial review of their sustainable achievements such as The Green Key Eco-Rating Program, which is graduated rating systems designed to recognise hotels and lodging facilities for their commitment to improving environmental and fiscal performance.

At Trinity, we are keen to support our clients in the hospitality industry on their carbon reduction journey.

12

Trinity Magazine

Issue 4

Key focus areas: Plastic use – especially single-use plastics Energy consumption Our procurement team are working closely with all our suppliers to build a strong, sustainable supply chain as it is essential we work with suppliers that are able to assist Trinity Purchasing and our customers meet sustainable sourcing goals and commitments.

We identify critical commodities that have the most impact on our planet and source alternative sustainable solutions that will help us to reduce carbon footprint.

Water consumption Paper use – to stop deforestation Chemical usage (i.e. eco-friendly cleaning/washing products) Food / Agriculture – focus on local sourcing and promoting plant-based alternatives Waste reduction and management

How to use less paper and help the environment We have teamed up with leading suppliers that have products and solutions that will help you: 1. Reduce paper consumption: There are many product innovations designed to change staff and customer behaviour passively through product use, which can reduce paper use by 25% or more.

2. Source more sustainable paper products: Look for the following logos when choosing your paper

Solutions for reducing paper hygiene products across your business.

products. Paper products with more recycled material have a lower environmental impact.

FSC® certification.

FSC (Forest Stewardship Council) is a third-party independent certification for responsibly sourced wood and wood fibre materials such as pulp.

EU Ecolabel. The European Union’s labelling scheme for environmental excellence that is awarded to products and services meeting high environmental standards throughout the lifecycle.

It doesn’t matter where you start – it matters that you take the first step. And we are here to help. We’ll be updating you regularly on products and services that can help with carbon reduction and sharing best practices.

If you need support on your sustainable journey please contact us at news@ trinitypurchasing.com

Essity is a global leader in professional hygiene. All Tork paper product is FSC. Today 90% of Tork packaging is made using renewable sources from either paper or cardboard that is recyclable. Tork will have 100% recyclable packaging made with 85% recycled or renewable materials by 2025. Essity has been awarded a Platinum Ecovadis medal, placing Essity amongst the top 1% of all assessed companies https://www.tork.co.uk/sustainability/world-leader/sustainability

Back of house

Front of house

Bathrooms

Reduce cleaning paper consumption by up to 37%

Reduce napkin consumption by at least 25%

Reduce toilet paper consumption by up to 40%

Code: 473140

Code: 274002 (Aluminium)

Code: 472054 (Stainless Steel)

Tork Reflex™ Single Sheet Centrefeed Dispenser

Tork Xpressnap® Napkin Dispenser

Tork SmartOne® Toilet Roll Dispenser

Remember to choose paper products that show these logos.

Remember to choose paper products that show these logos.

Remember to choose paper products that show these logos.

Trinity Magazine

Issue 4

13

Available to all Trinity clients

Sharing expertise

EXPLORING INNOVATIVE IDEAS FOR SUSTAINABLE BEDDING WITH HILDING ANDERS

Written by Amelie Derave Key Account Manager for Benelux at Hilding Anders hen choosing a hotel stay, many of us factor in a good night’s sleep as well as our environmental impact. Bed manufacturer Hilding Anders combines the importance of the two by creating comfortable bedding solutions for hotel guests whilst reducing carbon footprint!

W

The Swedish group has manufacturing units across Europe and further afield, and supplies the hotel industry globally, as well as providing white label beds and mattresses to retail store groups. For hotels, it works with partners such as Trinity, to ensure the mattress range - and the improvements the group is making to its products - are shared with hotel owners and managers.

Local manufacturing “We have around 20 production locations around the world, which means we can deliver the big hotel brands a mattress to their

14

Trinity Magazine

Issue 4

specification, wherever their new hotels are located,” says Amelie.

As well as bespoke designs for the big chains, Hilding Anders has a standard hotel range, meeting the needs of hotels for durability, comfort and fire regulations. And thanks to its local manufacturing, it’s made to order and can deliver promptly anywhere in the world.

Using greener materials As sustainability will continue to be an important aspect for hospitality businesses and guests, Hilding Anders is analysing their current product portfolio to measure their carbon footprint and develop unique solutions to reduce it.

“Around 90% of emissions come from the raw materials we use,” says Amelie. “So we are introducing new spring technology, which will allow us to reduce the amount of foam we use. We’re also researching greener foams to use in place of the current materials.

So we are looking to use plantbased raw materials, and also investigating new foams that reuse some of the CO2 emission from regular foam production.”

Easy to transport and recycle “We’ve also taken a look at transport, to reduce our carbon output. By designing mattresses that can be pressed, rolled

We have around 20 production locations around the world, which means we can deliver the big hotel brands a mattress to their specification, wherever their new hotels are located

and folded, we’ve been able to increase the number of mattresses that can fit in a truck - and the change has also made it easier to carry the mattresses into bedrooms, too.”

With its mix of materials, a mattress can be a challenging item to recycle. “Disposing of tired mattresses is also a big area where we can help reduce carbon. We’re making changes in spring design that will enable the mattress to be easily split into its component parts for recycling, at the end of its life.”

Meet the Hilding Anders team The team from Hilding Anders regularly attends Trinity’s events (next is on 24 March in Landen, Belgium), so this is a great way to talk to the experts and learn about their creative sustainable innovations. Or get in touch with your Trinity Purchasing Relationship Manager and we will arrange a site visit!

We’re making changes in spring design that will enable the mattress to be easily split into its component parts for recycling, at the end of its life.

Are you looking for lower carbon bedding?

As sustainability is in spotlight, many hotels are reviewing their procurement needs and seeking ways to reduce their carbon footprint per room.

Using lower carbon bedroom furniture is one of the key areas, so if you are looking to replace or buy brand new beds – please get in touch with your Relationship Manager to find out more.

Our services

FIND MORE SAVINGS TO IMPROVE THE FINANCIAL HEALTH OF YOUR BUSINESS NOT JUST FOOD We are not just about food – we can deliver substantial savings across both food and non-food categories. In some cases, you can even make savings with existing suppliers. It's that easy!

If a category does not fall under your responsibilities, we would encourage you to pass our details to your colleagues, so we can help your business to be in better financial health.

IMMEDIATE REAL SAVINGS Trinity has over 1000 members across 11 countries with 400 national and international suppliers. Our price files are based on our collective members’ spend, ensuring our clients get the very best pricing in the marketplace.

We benchmark for you and look at how your current pricing could be improved to give you some immediate savings. Our benchmarks are quick and transparent and can provide our clients with an instant saving report.

TRUSTED PARTNER Trinity’s Relationship Managers follow a stringent benchmarking process to give you a truly fair, impartial price review - taking into consideration the product size, quality and volume you buy.

16

Trinity Magazine

Issue 4

More than ever, businesses are looking for ways to drive their costs down. Delivering savings is our area of expertise – so let the Trinity team help you!

FOOD

NON-FOOD

A price review can ensure you are getting the best value from your current suppliers – across all your areas of spend.

Commercial equipment ​

Cleaning & hygiene ​

Workwear & footwear​

Furniture ​

Card processing ​

Pest control​

Laundry & linen ​

Gas & lighting

Utilities​

Stationery

Paint & DIY ​

Equipment maintenance​

Tableware & disposables​

Marketing & printing

Ambient, frozen & chilled​

Specialist & fine foods

Alcohol (beer/wines/spirits) ​

Dairy​

Sandwiches​

Soft drinks​

Fresh fish​

Bread & bakery​

Coffee & hot beverages​

Fresh meat​

Concepts​

Fruit & vegetables​

Confectionery ​

START SAVING TODAY

If you would like the Trinity team to carry out professional benchmarking for you – contact your Relationship Manager or email news@trinitypurchasing.com

Client case study

TRINITY PURCHASING DELIVERS SAVINGS FOR DOLCE HOTEL AND SPA AT BAD NAUHEIM IN KEY CATEGORIES, FROM COFFEE MACHINES TO CREDIT CARDS Written by Felix Hafner Ass. General Manager/Executive Assistant, Operations, Dolce Hotel & Spa, Bad Nauheim lose to Frankfurt, Germany, the Trinity Purchasing team is helping management at the elegant Dolce Hotel and Spa in Bad Nauheim improve their bottom line.

C

“So far working with Trinity Purchasing has been really great,” says Felix Hafner, Ass. General Manager/ Executive Assistant, Operations. “We appreciate the impeccable service as well as the overall savings!”

As with so many other German hotels, the Dolce Bad Nauheim is rebuilding its business following the pandemic.

Alongside 159 guestrooms and suites, the historic Art Nouveau landmark has a range of meeting and conference rooms, including its own theatre on the site. With extensive terraces and grounds, the hotel is also a wedding venue for those wishing to tie the knot in the Frankfurt region.

Trinity has, to date, supported the hotel team in sourcing a range of quality supplies for their business.

“This includes in-room cabinets, and individual guest coffee machines for the bedrooms,” explains Felix.

Across the whole site, a new credit card payment agreement has also been put in place with a provider that will deliver worthwhile savings.

18

Trinity Magazine

Issue 4

We appreciate the impeccable service as well as the overall savings!

“Trinity’s negotiated contracts allow us to save money across a variety of important categories and free-up time so we can focus on our guests,” says Felix.

For further information on how Trinity can help your business, contact your Relationship Manager or email news@ trinitypurchasing.com

Staff profiles

MEET OUR RELATIONSHIP MANAGER SOUTH-EAST NETHERLANDS Outline your career path within Trinity to date. After years of experience within various hotels, I recently started as a Relationship Manager within the South-East Netherlands region.

What do you enjoy most about your role? Expectation: The diversity of the position; being on the road and making new contacts; expanding my network and my function as a support to our members; meeting wonderful suppliers ... in addition, the challenge to grow Trinity within the region!

What has been the highlight of your career within Trinity so far?

In anticipation of many highlights ... to be continued.

Why are you proud to work for Trinity? Because I have already noticed that we can offer such beautiful, highquality products from various suppliers.

Sum up your personality in five words or less. Social, caring, independent, spontaneous, eager to learn.

Early Bird or Night owl? Night owl! Long ago I was always last to bed, first up; afraid of missing out on something. Now I sometimes long for an endless sleep in, but with a son who is next to his bed every morning at 7 am, that is a no go!

Dog or Cat person? Cat, but unfortunately due to my son's allergy we keep it at bay.

Anoek Eerens

Relationship Manager

Favourite ice-cream flavour?

Ciao Bella; a tasty combination of pistachio and white chocolate!

Staff profiles

MEET OUR ASSISTANT PROCUREMENT MANAGER BENELUX Outline your career path within Trinity to date. I’ve been part of the Trinity family since December 2014 working as a Relationship Manager. I came back from maternity leave in 2017 to pick up the role of Project Manager. One year later I joined the procurement team, and I’m now responsible to set up new deals and maintain existing relationships with suppliers in the Benelux.

What do you enjoy most about your role? Procurement is not a routine job, and each new day is not the same as the previous one. We are always looking for new products or searching for new suppliers to meet the requirements needed to support our members. Working in procurement has also given me the opportunity to develop negotiation and administrative skills, I’m also able to develop creative and strategic thinking skills as well as effective communication.

What has been the highlight of your career within Trinity so far? As part of a global company, we now have access to expertise and knowledge which gives us more leverage to negotiate competitive deals with suppliers on behalf of our customers.

Why are you proud to work for Trinity? It’s great to be part of a company that has grown fast over the past 10 years, with even more opportunities to expand in the future.

The management team also encourages us to continuously improve the quality of our work, which contributes to improving customer service.

Kristel Cauterman

Assistant Procurement Manager

children had me make the switch to earlier bed times.

Sum up your personality in five words or less. Reliable, persevering, empathetic, independent, punctual.

Dog or Cat person? Dog person for sure! We currently have one Ridgeback, but we would like to add a second one to family in the future.

Early Bird or Night owl? I used to be a night owl, but life with 2 little

Favourite ice-cream flavour?

Raspberry.

Trinity Magazine

Issue 4

19

Available in Belgium/Netherlands

TONIC WATER GINGER BEER

GINGER ALE

Our innovations on the Belgian market

Our own award-winning spirits

Try Kwak Amber, Kwak Red or Kwak Blonde

Aqua Monaco is 100% carbon-neutral and the product is 100% vegan since January 2018

Belgian strong lager with 100% natural ingredients

Digital ordering tool: BEES

Available in Belgium/Netherlands

For more information, contact Trinity Purchasing on news@trinitypurchasing.com

Sharing expertise

CHERRY Pi HELPS HOSPITALITY OPERATORS CONTROL COSTS, IMPROVE EFFICIENCIES Hospitality operators are looking for ways to mitigate the impacts of rising prices along with inflation, by improving efficiencies and controlling costs.

Written by Letizia Mirandola Senior Relationship Manager enior Relationship Manager for France, Italy & Spain, Letizia Mirandola, has over 25 years of experience in the hospitality sector and knows how valuable freeing up resources and time can be for today’s businesses.

S

One of the key ways Letizia has found that operators can improve efficiencies is by using the online ordering system, Cherry Pi, a module available within Trinity’s cloud-based system Pi. With experience training several hotels in France on how to use Cherry Pi, Letizia has found that those hotels using the online ordering system have noticed considerable time and cost-saving benefits.

Letizia says, “Members who once needed to go to several different websites to place orders no longer need to do that. With Pi, they can now simply place all their orders with multiple suppliers through one website!

Cherry Pi provides members with direct access to the products they want to buy across multiple categories at Trinity’s negotiated prices.”

The Trinity pricing is managed and uploaded directly to the system by our Pi team – this ensures that clients are always paying the right price. Plus, the

system has order-approval and ordertracking functionality available, helping operators to gain total visibility into their spend across their entire business – and improving their cost controls.

Another time-saving functionality is the ability to create bespoke ordering lists.

For example, if an operator or chef has a weekly order, they can start by using a list from a previous order and then adapt it. They can also build their order during the entire day and place it as and when they are ready.”

Trinity members are able to use Cherry Pi free of charge, and as part of our service we provide complimentary training and ongoing support for all the staff who will use it.

To book your personalised demo of Cherry Pi to discover how much time and money it will save you, contact your Relationship Manager.

Available to all Trinity clients

Free-up your team! Gain control over your supplier ordering process

Top benefits that clients love ✔ Place orders with multiple suppliers through one single web site ✔ No more phone ordering – saving a huge amount of time

✔ Fully automated tracking of the status of all your orders ✔ Cut-off time alerts and order countdown notification

✔ Total control over the products that can be ordered

✔ View suppliers’ delivery schedules, minimum order values and contact details

✔ Powerful order approval and order notification system

✔ Create bespoke ordering lists and share them with your team

Training and support Cherry Pi is available as part of the Pi system -

complimentary to all Trinity Purchasing clients ✔ There is no additional charge for implementation or configuration ✔ No charge or limit on number of users

✔ No charge for online-training, help or support

Free-up valuable time and resources You will no longer have to log in to separate supplier websites to place orders. With Cherry Pi you can send orders to multiple suppliers from the same web portal – saving lots of time and stress remembering all those passwords and logging in/out of different websites.

What’s more, Cherry Pi has been modelled on supermarket shopping websites, so it is very intuitive and extremely easy to use. You and your staff will love it!

Placing orders takes just a few minutes!

The product search is a thing of beauty! Without needing to know the supplier simply start typing and all available matching products are displayed. Once you select the item, the system automatically identifies which supplier that product is sourced from and then creates an order for that related supplier.

Buy the right products at the right price Cherry Pi gives you total control - you can select the suppliers and

products which can be ordered. For example, only approved products where the price has been already negotiated and agreed will be visible.

Intelligent approval process When an order is placed it can be forwarded to a budget holder within your business for approval prior to being sent to the supplier.

Once an order has been created, a purchase order number is automatically generated. This can be overridden if required or it can be made mandatory, so that no orders are sent unless the PO number has been provided. Furthermore, your team can view a monthly spend report with the click of the button.

Track your order Once your order has been sent to the supplier, the system automatically updates the status so you can be confident that the supplier has received and is processing your order. The system also features a supplier order cut-off notification, which shows a countdown of the time you have left to place an order for the next available delivery date.

Pi can do a whole lot more for your organisation Pi has been designed and developed to offer Trinity clients a full P2P (Purchase-to-Pay) management via one central online platform. You can order with multiple suppliers, bookin the delivered order, approve the invoice and request credit notes when required. Additionally data can be exported to an account finance package to make the supplier payment.

Contact us on hello@trinitypurchasing.com to find out more

Staff profiles

MEET THE SUPPLY CHAIN TEAM What is your role within Trinity?

OLIVIER: I am the Procurement Director for Continental Europe. My team of four and I actively oversee Trinity procurement for the Benelux, Germany and France. I also have oversight of many international agreements, mainly in the OS&E category.

GRAHAM: As Procurement Director for Northern Europe, my team are responsible for the procurement and supply chain activity across our Avendra Group businesses in Ireland and the UK. Our role is to ensure our client proposition consists of a full programme of suppliers across all required spend categories. We responsibly source quality suppliers from the marketplace to ensure our customers are presented with best value from a supply chain where performance is monitored, and appropriate due diligence has been undertaken.

What does your typical day look like?

OLIVIER: No day really looks the same, besides maybe once a month when participating in the country business review meetings, although discussions tend to differ. These days, we’re often occupied with supplier discussions about ways to mitigate the price increases currently happening in the market. We’re actively negotiating new contracts and solutions that meet our clients’ needs as well as maintaining relationships with our supplier partners.

GRAHAM: Working in procurement means there is never a typical day, and I enjoy this. Each day I’ll be connecting

24

Trinity Magazine

Issue 4

with the team here in Northern Europe, with Olivier’s team in Continental Europe and across our wider group to best utilise our joint expertise and our scale in our engagements with supply partners.

I also collaborate with wider teams to ensure alignment with plans and to meet our customer commitments.

What are the main challenges you face in your day-to-day role?

OLIVIER: Keeping everyone happy; between our members showing diversity, the internal customers and suppliers. And this proves even more challenging as we impatiently all look forward to coming out on the other end of the pandemic but are currently being faced with some serious economic and supply challenges.

GRAHAM: By far the biggest challenge right now is on cost increases and availability. We face conditions on a scale never seen before with price rises on food, paper, energy and shipping, as well as significant challenges on availability of products and labour. As procurement experts it’s the very last thing we want to be presenting to our customers, so the challenge comes in ensuring we continue to present best value. We do this by knowing the markets and the real levels of cost increases and managing these appropriately including providing alternative options where necessary to minimise or mitigate increases.

Olivier Bertrand Procurement Director for Continental Europe

How do you add value/how does supply chain team added value to Trinity members?

OLIVIER: The team is comprised of experienced procurement professionals, many of which have an extensive background in the hospitality industry. We complement each other well and bring different perspectives from our varying backgrounds. We all work hard to understand client’s needs and collaborate with suppliers to bring forward the best solutions. We strive to offer competitive programmes to our members now extending beyond the hospitality industry. As part of the Avendra Group, we can leverage global purchasing power, innovative resources, and additional expertise to help us negotiate the best contracts for our clients.

GRAHAM: The team has many years of combined experience working in procurement and brings knowledge and experience with category and market insights. Many of our supply partners have been known to us for a number of years so by offering these

We all work hard to understand client’s needs and collaborate with suppliers to bring forward the best solutions.

been frustrating over this prolonged period of restrictions where we’ve not been able to get out to trade events, so I’m very much looking forward to this restarting and meeting lots of new potential suppliers as well as catching up with existing contacts.

What is your biggest achievement/ proudest moment to date in your professional life?

Graham Coles

Procurement Director for Northern Europe

services to Trinity members we are confident they will receive a highquality experience. In addition, the team like nothing more than sourcing new products and suppliers, including new trends being brought to market by start-ups. These suppliers go through a similarly thorough due diligence process so Trinity members can have full confidence in the supply chain.

What do you enjoy most about your job?

OLIVIER: Most probably that no day looks the same. I don’t really enjoy routine jobs. I’ve always liked procurement because you learn every day about different categories, or new things coming to the market, new ways to meet the customers’ needs and solve new or recurring problems.

GRAHAM: Most definitely meeting with suppliers and the process of developing partnerships to bring great new solutions to our customers. It’s

OLIVIER: I am lucky to say looking back that I’ve had a few great moments in my career. I worked for a terrific global hotel company where I was given the opportunity to relocate a couple of times from London, back to Brussels and then the big jump to NYC, able to expand my skillset and constantly adapt to my environment.

Project wise, to date, a $20M+ EAME wide textile project comes to mind. This involved running an RFP with a colossal number of suppliers for mattresses, linen, towels and filled products across the 8 hotel brands part of the hotel chain at the time, and for supply across 60 countries. Sorting, reviewing, and testing all the samples was an undertaking. And involving a logistics company, having the opportunity to have an insight into their tools that help identify the most cost-effective distribution model was an eye opener. On a daily basis, managing a multi-cultural, multi-language team, makes me very proud!

GRAHAM: What makes me most proud is supporting and developing the team to excel in what we do and to maximise and stretch our capabilities. This enables us to bring new ideas and be a driving force in what we can deliver to our

Many of our supply partners have been known to us for a number of years so by offering these services to Trinity members we are confident they will receive a high-quality experience.

customers. It’s great working with a diverse team of people with fresh new thinking combined with experienced procurement minds. I’m also proud to be involved in our Diversity and Inclusion focus across our Group and developing our Employee Resource Groups in collaboration with suppliers and clients to build inclusive environments where every employee feels confident to bring their whole self to work. We are a People business and I’m extremely proud to play a leading role in developing our people and ensuring our culture is a positive and inclusive one.

How would you sum up your personality in 5 words or less?

OLIVIER: Loyal, thinker, passionate and with a sense of empathy.

GRAHAM: Motivated. Dependable.

Appreciative. Loyal.

How do you re-charge?

OLIVIER: I have introvert tendencies, so I do enjoy my own self and space.

Other times, getting some steam out at the gym either on a spin bike or doing a HIIT class tends to do the trick.

GRAHAM: A nice long walk in the countryside or at the beach with the dog.

Early Bird or Night owl?

OLIVIER: Early bird. You know, that kind that wakes up before the alarm goes off on weekends… and most week days too actually!

GRAHAM: I’m an early bird, I love to see the sunrise and get some fresh air before starting the day.

Favourite ice-cream flavour?

OLIVIER: I benchmark with coconut.

As a real treat guilty pleasure, HäagenDazs Macadamia nut brittle GRAHAM: Mint Choc Chip, very old-school.

Trinity Magazine

Issue 4

25

FOH available in CE countries Room360 available to all Trinity clients

YEAR ANNIVERSARY

Specified by the finest hotels and design firms worldwide, room360° by FOH® is an established leader providing luxury accessory solutions that offer the best quality at the best price.

Everything we sell is designed and manufactured by us, in-stock and ready-to-ship, so we can send you what you need right when you need it!

Staff profiles

MEET OUR RELATIONSHIP MANAGER IRELAND What is your role within Trinity?

I am a Relationship Manager for the southeast region, and I am currently covering a colleague who is on maternity leave in the West of Ireland.

Outline your career path within Trinity to date.

I am new to the Trinity team, having only joined at the beginning of January 2022. Prior to joining Trinity, I worked for over 21 years in the hospitality industry. I was a general manager for a busy bar and restaurant, and I was a stock controller for the past 15+ years.

What do you enjoy most about your role? I enjoy travelling so working in different locations every day as well as the opportunity to meet new people is great!

What has been the highlight of your career within Trinity so far?

While I am new to the position, so far, the highlight has been the warm welcome from my colleagues and their eagerness to help. I’m looking forward to helping clients with their purchasing needs to help reduce costs which in turn will increase their profit margin.

Why are you proud to work for Trinity? It’s a fantastic brand and concept with a lot of growth and opportunities. I also am proud to work with a great team of people with so much experience in the industry.

Sum up your personality in five words or less.

Outgoing and eager to learn.

Ian Burnett

Relationship Manager

Early Bird or Night owl?

These days I am an early bird. Time is definitely catching up on me, as I feel tired a lot earlier.

Dog or Cat person? Dog all the way.

We have a Bichon Frise named Fred who has recently celebrated his 9th birthday.

Favourite ice-cream flavour?

Rum and Raisin.

Staff profiles

MEET OUR HR COORDINATOR CONTINENTAL EUROPE Outline your career path within Trinity to date. From 2013 to 2020 I carried out several projects for Trinity Purchasing.

This ranged from prospecting potential members, covering maternity leave and telemarketing training. At the beginning of 2020, I was asked if I wanted to take on payroll and HR, which I have been doing with great passion and pleasure ever since.

What do you enjoy most about your role? HR has opened up a whole new world for me after working in various Sales & Marketing positions in the hotel industry for about 15 years. Every day I discover and learn new things. I always try and look for a good solution for the challenges I encounter. One of the most important tasks in my role is payroll to ensure my colleagues are paid on time and correctly.

What has been the highlight of your career within Trinity so far?

The switch from Sales to Human Resources!

Why are you proud to work for Trinity? Trinity has a team that consists of motivated people and great colleagues and, as an employer, gives you the opportunity to develop and grow in your role.

Sum up your personality in five words or less. Connector, stickler, empathetic, honest, caring.

Early Bird or Night owl? I used to be a night owl like many, but these days it's early bird.

Dog or Cat person? Both! We have had a cat for a year, but I do not rule

Mariëlle van Heerewaarden HR Coordinator

out that a dog will also come to live with us in the coming years.

Favourite ice-cream flavour?

Pistachio and banana (and mocca, hazelnut, vanilla, smurfs …)

Trinity Magazine

Issue 4

27

Sharing expertise

INSTALLING CHARGING STATIONS IN A HOTEL CAR PARK The market for electric vehicles in France is booming. Throughout 2021 (up to October), approximately 17.8% of vehicles sold in France were electric and hybrid vehicles, which is up by 33% compared to the same period in 2020 (source: Avere – monthly barometer).

Written by Gaëlle Mettey CEO Zephyre

n Europe, the global fleet of electrified passenger vehicles now stands at 4.1 million units, twice as many as in 2019 (according to BNEF).

I

The presence of a charging point at a hotel or restaurant is therefore a key criterion of choice for customers driving electrical vehicles.

As a hotel or restaurant owner, the issue is not so much whether you will install electric vehicle charging stations, but rather when you will install them.

Identify your customers’ needs The first question to ask is: what kind of charging service are my customers looking for?

If your customers need fast charging, Zephyre's teams will probably suggest DC charging stations.

However, it will be necessary to check that the electrical panel can provide the right level of current to the charging solutions.

Please note that not all cars are compatible with any type of charging station. The most common

28

Trinity Magazine

Issue 4

charging solutions are AC charging stations, whose intensity varies from 3.7 kW to 22 kW. AC terminals have lower production, installation and operating costs.

Installing one or two wallboxes is the best solution for a small facility.

However, this is still not enough for a very large hotel or restaurant.

The kind of station to be installed depends on several factors: the size of the facility, the layout of its car park, its electrical system and also its standard and type of clientele.

For a restaurant, where customers stay for a few hours, a fastcharging station can be a really interesting option.

For a hotel, guests normally stay at least one night, so a standard wallbox station may be enough.

Apart from the needs of your customers, you will also have to think about what you want to put in place: ▶ Will the stations be freely accessible to everyone or reserved to hotel guests?

▶ Will the charging service be invoiced to customers?

Consider anticipating your future needs in terms of charging stations at the time of installation. The market for electric and plug-in hybrid vehicles will grow and your charging facility will inevitably evolve.

Make charging stations visible on an app To attract customers who don't know you, showcase your hotel or restaurant on interactive maps. It is essential to ensure the stations are visible on an app showing their location. You will attract customers who would never have thought of coming to your facility for an overnight stay or dinner. You will generate additional income that will quickly pay for the cost of the charging facility. Your investment will usually pay for itself within 6 to 12 months (depending on the cost of the charging facility).

The installation of electric charging stations is a real development opportunity for a hotel. This enables you to offer a new service to customers and to stand out from the competition.

Zephyre is a company specialising in the installation of charging stations for electric vehicles.

It provides you with support for your project from start to finish, from defining your needs to the commissioning stage. Zephyre offers you a turnkey solution that also handles invoicing for the charging service. Zephyre's technicians have the required IRVE qualification for charging facilities and will take care of your ADVENIR subsidy to reduce the cost of your facility.

Please get in touch with your Relationship Manager to find out more.

Available to all Trinity clients

Award-winning, cloud-based purchase-to-pay solution.

Pi is fully configurable and has been designed to meet your requirements, from basic supplier ordering and electronic invoice management to a fully integrated business management tool covering menu management, inventory control and much more.

Supplier Ordering The powerful online ordering system allows users to place orders with multiple suppliers through one single web portal.

Record Supplier Deliveries Deliveries can be recorded in the system in seconds, using the supplier order as a template.

Invoice Management The heart of the purchase-to-pay process. Supplier invoices are processed automatically as soon as they arrive digitally, directly from suppliers.

Purchase Coding The system vastly reduces unnecessary administration as it enables ‘purchase coding’ rules to be configured.

Management Reporting You can view real-time granular detail management information in a series of dynamic customisable tables, graphs and charts.

Let’s talk … Want to find out more about how the Pi system can help your organisation, reduce administration and drive efficiencies?

Email us on hello@trinitypurchasing.com