PDIS OBSERVATION & ACTION REPORT '16'17

Observations and Actions

(from Oct 2016 to Oct 2017)

Observation #1

Old-school work culture in the government – such as asking for permission – slows down the process.

Action #1

Recruit passionate public servants and authorize fully.

“For this matter, I need to bring back to my supervisor.” “let me make a call to my supervisor.”

PARTICIPATION OFFICER

Let the ones with power authorize, and the ones with knowledge contribute.

Action #2 Encourage Authorized POs to be brave and ask for help whenever needed.

BE BRAVE AND

ASK FOR HELP

“Anyone here could help us spread out the news? We are looking for twenty people across ministries and idea on this interior petition platform.”

Observation #2 We are good at writing beautiful articles and politically correct responses.

“Come to my office hour, every Wednesday from 10:00 - 14:00 at this place, everyone’s welcome!”

Action #3 Listen.

The government needs to trust the citizens first so that they can return the trust back.

Observation #3

POs bring topics or subjects they feel needed to be discussed with the PO network.

Observation #4

“Let’s see which topics we feel like taking to our agenda next month.”

Those subjects often are discovered from a petition website and involves multiple ministries.

“Most important challenges we have right now are the ones don’t have a single owner. ” – Bryan Boyer (cofounder of Dash Marshall, former Strategic Design Lead of HDL)

Action #4

Observation #5

Empower PO as workshop facilitator.

Some ministries have more chances to be involved in cross ministries matters.

“Congrats to Ministry of Transportation again. It’s been three months in a row for us to co-facilitate collaboration worksop.

Exciting!”

“A citizen who works as a designer launched a petition titled ‘taxreporting system is user-hostile and abominable’ and that’s why we are here today.”

“OK. Let’s get rid of this useless button.”

public servant

Contracted IT company rep

Action #5 Reproduce collaboration workshop in PO’s ministry.

Participation Officer

Workshop conductor

PDIS Facilitator

public servant

citizens and users

Action #6 Document everything.

The process has to be open, transparent and accountable.

“We livestream all our collaboration workshops. Today we will have the 20th workshop, POs from 8 ministries are here with us. Others are online, at least I believe so.�