Gyeongnam Social Innovation Global Forum 2020
Let’s design a human-center government digital service together Haoting Chang, Design Consultant
Gyeongnam Social Innovation Global Forum 2020
Calling from
Mountain
Gyeongnam Social Innovation Global Forum 2020
200+ mountains that are over 3000 meters managed by many different departments
Gyeongnam Social Innovation Global Forum 2020
Legacy systems and rules
Gyeongnam Social Innovation Global Forum 2020
Disappointment for the 1st launch
Gyeongnam Social Innovation Global Forum 2020
“ User centric”
Human centric
Gyeongnam Social Innovation Global Forum 2020
Gyeongnam Social Innovation Global Forum 2020
Affairs
on
Gyeongnam Social Innovation Global Forum 2020
Foreign Affairs
Education
Transportati on
Labor
National Defense
Culture
Health And
Interior
Economic
Finance
Agriculture
Justice
Gyeongnam Social Innovation Global Forum 2020
Foreign Affairs
Justice
Transportation Education
Labor
Interior Culture
Finance Culture
National Defense Health And welfare
Economic
Agriculture
Gyeongnam Social Innovation Global Forum 2020
Participation officer
Gyeongnam Social Innovation Global Forum 2020
JOIN platform
Participation Officers
Gyeongnam Social Innovation Global Forum 2020
⛰ Participation Officers
Gyeongnam Social Innovation Global Forum 2020
⛰ Participation Officers / Government
People related to hiking
Gyeongnam Social Innovation Global Forum 2020
Design thinking inspired process
CHALLENGE
DEFINITION
SOLUTION
Gyeongnam Social Innovation Global Forum 2020
Digital dialogue - Pol.is
Implementation
CHALLENGE
Sep. Digital dialogue Pol.is
DEFINITION
9/6 Collaborative Meeting
Two Testings Youth participation
Gyeongnam Social Innovation Global Forum 2020
Listen at scale with Pol.is
Gyeongnam Social Innovation Global Forum 2020
Listen at scale with Pol.is
Gyeongnam Social Innovation Global Forum 2020
Collaborative Meeting
Implementation
CHALLENGE
DEFINITION
Sep. Digital dialogue Polis
9/6 Collaborative Meeting
Two Testings Youth participation
Gyeongnam Social Innovation Global Forum 2020
National park Participation Officers
Forestry Bureau
Rescuer
Hiker
Facilitator
All stakeholders involved All needs included
Travel agent
Mountain guide
Gyeongnam Social Innovation Global Forum 2020
Empathy Immersion Understand others’ challenges and experiences
Gyeongnam Social Innovation Global Forum 2020
Brainstorm with everyone Find directions that fit most
Gyeongnam Social Innovation Global Forum 2020
Implementation
Implementation
CHALLENGE
DEFINITION
Sep. Digital dialogue Polis
9/6 Collaborative Meeting
Two Testings Youth participation
Gyeongnam Social Innovation Global Forum 2020
From a launch = complete mindset to build - test - repeat philosophy Today!
Gyeongnam Social Innovation Global Forum 2020
集思廣義討論 最符合情況的解⽅方
Testings and researches
25
Gyeongnam Social Innovation Global Forum 2020
Youth participation
集思廣義討論 最符合情況的解⽅方
26
Gyeongnam Social Innovation Global Forum 2020
Expand applications Open API Specification 3
Gyeongnam Social Innovation Global Forum 2020
Unlock possibility of the government services
NITION
Implementation
Gyeongnam Social Innovation Global Forum 2020
Unlock possibility of the government services
Implementation
CHALLENGE
DEFINITION
Gyeongnam Social Innovation Global Forum 2020
Original services
Gyeongnam Social Innovation Global Forum 2020
The outcome
Gyeongnam Social Innovation Global Forum 2020
What has been a wow?
Gyeongnam Social Innovation Global Forum 2020
From blame to feedback
Gyeongnam Social Innovation Global Forum 2020
Proud to be part of it! Credibility & responsibility
Gyeongnam Social Innovation Global Forum 2020
Foreign Affairs
Justice
Transportation Education
Labor
Interior Culture
Finance Culture
National Defense Health And welfare
Economic
Agriculture
Gyeongnam Social Innovation Global Forum 2020
⛰ Government
People
Gyeongnam Social Innovation Global Forum 2020
🚙 Government
People
Gyeongnam Social Innovation Global Forum 2020
🧒 Government
People
Gyeongnam Social Innovation Global Forum 2020
🐬 Government
People
Gyeongnam Social Innovation Global Forum 2020
👫
Government
People
Gyeongnam Social Innovation Global Forum 2020
👫
Gyeongnam Social Innovation Global Forum 2020
Just like hiking “ It’s challenging, there are still ways to go. But at least we started.”
It’s just a start!