20200326 認識開放政府協作會議

Collaborative Meetings & Open Government Haoting Chang, Design Consultant | PDIS

Why do we need Open Gov?

Citizens

Government

Knowing what people care

Better understanding

Empowering

MUTUAL TRUST Collaborative Meeting, Open Government

|

PDIS

Deliver better service

|

CC BY 4.0

Who else is doing it?

OGP - A popular trend among the world www.opengovpartnership.org Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Why Open Government is important?

www.opengovpartnership.org Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

What is Taiwan doing? “National Action Plan.”

pdis.tw/2weFeXt

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

What role does a government play?

With the people

For the people

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Introducing JOIN

pdis.tw/2wqY4Lp

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

2017 “The Executive Yuan and its subordinate organs of open government participation officers implementation points�

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

⾏行行政院⼈人事總處課程

|

開放政府協作會議

|

PDIS

|

CC BY 4.0

Participation Officer

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Participation Officer

Listen

Communicate

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Translate

Participation Officer

Three tier meetings Collaborative meetings Better done than just saying

Monthly meetings

Seasonal meetings

Connect and communicate Upward management

https://po.pdis.tw/en/po/ Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

There are many ways to achieve Open Government.

And we use Collaborative Meetings here!

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Wild range of topics could be discussed in collaborative meetings?

Integrating in existing process Issues in high complexity Issues under high political pressure Digital service design

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Type 1 - Integrating in existing process #「遙控無⼈人機檢驗及操作⼈人員測驗委託辦法」Draft briefing # ” Regulations Governing Non-Disclosure of Investigations.”

Public hearing, Legislative Yuan

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

ă€ŒRegulations for Unmanned Aerial Vehicle ă€?Draft briefing Civil Aeronautics Administration / PDIS

Slido Online participatory Mind map Issue mapping Multi stakeholders Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Public hearing 「Regulations Governing Non-Disclosure of Investigations 」 Legislator 邱志偉/ PDIS

整合現有⾏行行政程序的「協作會議」

Slido Online participatory

Mind map - Issue mapping

Multi stakeholders

Publish transcript : Record completely

Issue Brochure

Type 2 - Issues in high complexity # JOIN： 「獸醫得合法使⽤用⼈人藥醫治動物，動物之醫療應由獸醫專業把關案」

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

JOIN平台提案 「獸醫得合法使⽤用⼈人藥醫治動物，動物之醫療應由獸醫專業把關案」 Council of Agriculture / Ministry of Health and Welfare / PDIS

multiple laws involved

《藥事法》 《藥師法》

《獸醫師法》

《動保法》

「獸醫師專案申請⼈人⽤用藥品治療動物之暫⾏行行替代品項」

Multi stakeholders High opposition 提案⼈人

飼主

Knowledge intensive 附議⼈人

獸醫師團體 動保團體 藥師團體 專家學者

⾏行行政機關 製藥公會

Issue brochure

Toolkit 
 An assumption from the administrative

Publish transcript : Record completely

Followup meeting

Type 3 Issues under high political risk # JOIN： 「終⽌止神豬重量量比賽案」

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

JOIN 「終⽌止神豬重量量比賽案」 Council of Agriculture /Hakka Affairs Council / Ministry of Culture /Ministry of the Interior/ PDIS

High opposition High political risk

宗教祭祀⾃自由 動物福利利 部會立場明確 不宜由法律律介入

提案⼈人

附議⼈人

⾏行行政機關

廟⽅方

Field interviews : Building trust 神豬飼養⼾戶

地⽅方政府

專家學者

動保團體

Multi-stakeholder point of view

Issue brochure

Slido Online participatory

Live broadcast

Multi stakeholders

Type 4 - Digital service design # Participation officer： 「故宮線上票務系統流程改造案」

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

Experience &Interview

Invite all stakeholders into a joint discussion Joint discussion Understand others’ challenges and experiences

All stakeholders involved All needs included

Brainstorm with everyone Find solutions that fits all Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

1

Improvement on original process

2

Service design Expansion

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

3

Further consideration

故宮案影⽚

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

A recent case sharing:

Collaborative meeting to facilitate trust building # JOIN： 「台鐵寵物⾞車車廂案」

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

JOIN 「寵物（貓 ／狗）搭乘鐵路路⼤大眾運輸【寵物友善⾞車車廂】案」 Taiwan Railways Administration / PDIS

Dissatisfaction on TRA’s policy with low trust

Multi stakeholders

Trust building slido online participatary

Mindmap

After meeting: Proposer wrote a blog post

Trust building Preliminary consensus

Equality DISCUSSION DESIGN LIVE STREAMING

MEETING DESIGN

MINDMAP

Empathy

FIELD RESEARCH

ISSUE BROCHURE

FACTS CHECK

TOOLKIT

SLIDO

EXPERIENCE SHARING

TRANSCRIPT

What are the essential elements of Open Government?

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

Civic Engagement

Transparent

Multi stakeholders Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

Conversation

What did everybody say?

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

“ I empathize with their challenges more after the joint discussion.” “ 我對於他們的難處有了了更更多的同理理⼼心 ” - 關⼩小姐，台鐵寵物⾞車車廂案

“ Issue clarification and discussion are very in-depth, unlike the other government meetings.” “以往的會議都沒有像協作會議⼀一樣，議題釐清與討論都很深入”

“ We need much time to prep. Is there a simpler version? “ “ 要花好多時間準備，有沒有更更精簡的版本？”

“ Administrative cost is high, but the outcomes help us better understand citizen’s needs. “ ⾏行行政成本真的很⾼高！但後續產出是真的幫助我們更更了了解⺠民眾的需求 Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

References 公共數位創新空間（PDIS）網站 pdis.nat.gov.tw 協作會議資料夾 pdis.tw/396M5AK 協作會議Youtube連結 pdis.tw/32wySPd

PDIS部落落格⽂文章 協作會議，公私磨合的「找出核⼼心問題」 pdis.tw/32zQ1rg 漁港開放有共識：釣⿂魚不應影響漁⺠民作業 pdis.tw/2T0Z4hI 從「神豬案」協作會議，看同理理與對話平台的建構 pdis.tw/391W4as

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

開放政府聯聯絡⼈人（PO）網站 po.pdis.nat.gov.tw 公共政策網路路參參與平台 join.gov.tw OGP官⽅方網⾴頁 opengovpartnership.org

Thank you!

Collaborative Meeting, Open Government 開放政府協作會議 | PDIS

||

PDIS | CC BY 4.0 CC BY 4.0

議題⼿手冊 對⿑齊⼤大家 對討論的了了解與想像

⼼心智圖 將需求與 議題脈絡 視覺化 Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

⼯工具單 讓討論 更更具體

議題⼿手冊 對⿑齊⼤大家對討論的了了解與想像

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

⼼心智圖 將需求與議題脈絡視覺化

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

⼯工具單 讓討論更更具體，解法更更實際

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

直播

會場無限⼤大，參參與零距離

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

逐字稿

所有寶貴的討論過程100%紀錄

Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0

Slido 線上討論 讓不能來來的朋友也能表⽰示意⾒見見 Collaborative Meeting, Open Government

|

PDIS

|

CC BY 4.0