Open Government Collaborative Meeting

Open Government Collaborative Meeting Digital Minister, Executive Yuan

Audrey Tang @ PDIS

Agenda 09:10-09:30

What is Open gov collaborative meeting?

09:30-10:30

Slido Q&A

10:30-12:00

Morning practice

12:00-13:30

Lunch

13:30-15:30

Afternoon practice

15:40-16:30

Feedback and conclusion ⽂文官學院課程

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開放政府協作會議

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PDIS

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Creative Commons 4.0

What is open government?

Adhering to open value and engaging with citizens to improve services, manage public resources, drive innovation and build safer communities.

With the principle of transparency and open government, we will achieve prosperity, wellbeing and a society in line with human dignity in our own country and in an increasingly connected world. ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

透明 – Transparency 參參與 – Participation 涵容 – Inclusion 課責 – Accountability ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Why open government?

The higher the trust base is between the public sector and the public, the better the chance for sound public policies. Vice versa: A lack of mutual trust can lead to a loss of focus of discussion and public policy wobbles, with huge social costs.

Therefore, the mutual trust between the public sector and the public is the ultimate goal of an open government. ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Collaborative meetings in open gov “Collaboration” means everyone has different ideas and goals for an issue, but wants to contribute. So everyone talks together, listens to each other, tries to find consensus, and starts thinking about solutions from there.

The ultimate hope is that “the outcome of the meeting, though not the one I want most, is not contrary to my values and I can live with it.”

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Desk Research

Qualitative Research

Analysis and Synthesis

Brainstorm

Final solution

The right “How Might We”

HMW HMW Challenge

Solution

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Challenge

Solution

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Motorcycles and scooters Two-stage left turn

Challenge

Solution

Two-stage left turn is dangerous and slow

？

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Motorcycles and scooters Two-stage left turn

Challenge

Solution

Two-stage left turn is dangerous and slow

Redesign dangerous waiting zone Add scooter left turn lane ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

If stakeholders can get involved in the first place…

Step

Old Process

New Process

1

Policy

Stakeholders

2

Process

Service design

3

System

System development

4

Maintenance

Policy inspection

5

Regulation

Regulation

6

Stakeholders

Maintenance

7

Standstill

Feedback

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Fuel tax charged by gas station?

⽂文官學院課程

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開放政府協作會議

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PDIS

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All rights reserved 2019

After the discussion…

⽂文官學院課程

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開放政府協作會議

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PDIS

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All rights reserved 2019

Ministry of Finance Participation Officer

⾦金金亨

⽂文官學院課程

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開放政府協作會議

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PDIS

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Creative Commons 4.0

Users wireframe their ideas

⽂文官學院課程

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開放政府協作會議

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PDIS

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All rights reserved 2019

In the collaborative meeting…

⽂文官學院課程

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開放政府協作會議

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PDIS

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All rights reserved 2019

The new system The old system..

200sec

1.x hours Tax filing

Tax filing ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Slido Q & A

Morning Practice

Desk Research

Qualitative Research

Analysis and Synthesis

Brainstorm

Morning

Final solution

Afternoon

HMW HMW Challenge

Solution

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

You will learn…

Issue analysis

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Prep yourself for the issue…

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

The Process of prepping a collaborative meeting -

基本背景資料閱讀 Background read

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決定訪問名單（內部 / 外部）Decide who will be your interviewee

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根據議題撰寫訪綱 write interview outline for your issue

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訪談 Interviews

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延伸資料閱讀 Relevant info research

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資料綜整（訪談） Interview analysis

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釐清議題脈絡 Clarify the context of the issue

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決定核⼼心問題 Find the right How Might We

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Based on a true proposal Should the preschools Install surveillance cameras & raise teacher-pupil ratio ? ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Roles Proposer

Teacher

Parent

Preschool

Professor

Government

賈賈賀

戴理理事長

林林⼩小姐

陳園長

葉教授

曉明

46y Working in preschools for over ten years

37y Mother of three children

43y Head of preschool

54y Professor of early childhood education, University of Taipei

31y Father of two children

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

40y Ministry of Health and Welfare, Ministry of Labor, Ministry of Education

Example

1

Feeling / Question / Problem 兩兩種監視器跟系統的意義截然不同。孩⼦子們不是動物，孩⼦子應該 被尊重。教保員社會上是不受到尊重，為何要⽤用線上這件事… 線上直播是很⼤大的不信任。這是⼀一個存證的概念念，避免家長端和 學校端有誤會的時候，有機智建立來來查閱調閱。 台北市公辦⺠民營，家長若若是有疑慮，要會同社會局⼈人員來來查調， 查調的機制上也希望能有⼀一個機制，有公部⾨門來來幫忙規劃機制， 不是說家長想看就來來看，這樣也會對互信關係有毀損。如果他想 看就來來看，也會對業務造成困擾。

Suggestion ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

People usually ignore the respect for the teachers

2 Inquiry mechanism is needed

Group discussion -

Background read + Mark “Problems” and “Solutions” 10 mins Discuss your “Problems” and “Solutions” 5mins each Clarify the context of the issue

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

60 Mins

Group discussion ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Sharing with everyone

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Lunch Break

Afternoon Practice

You will learn…

Ask the right “How Might We?”

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask… for once I know the proper question, I could solve the problem in less than five minutes.”

Asking the proper question Is the most effective way to tackle a challenge ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Desk Research

Qualitative Research

Analysis and Synthesis

Brainstorm

Final solution

The right Afternoon “How Might We”

Morning

HMW HMW Challenge

Solution

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

⽂文官學院課程

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開放政府協作會議

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PDIS

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All rights reserved 2019

How might we…

For whom?

for all road users 所有⽤用路路⼈人

What?

a fair charging mechanism 公平收費的機制

What for?

maintain the road in good condition 維持道路路的品質

How might we design a fair charging mechanism for all road users in order to maintain the roads in good condition? 我們如何為所有⽤用路路⼈人設計公平收費的機制，來來維持道路路的品質？ ⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

How might we…

For whom / what / in order to

How might we design a fair charging mechanism for all road users in order to maintain the roads in good condition.

The right scope : HMW design fuel fee charged by mileage? HMW design fuel fee mechanism?

我們如何設計汽燃費隨⾥里里程徵收？

我們如何設計汽燃費收費⽅方式？

Too narrow ⥰ Limit solutions

Too big ⥰ No focus

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

40 Mins

How Might We

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

How Might We…

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

We will be learning…

Listen

Communicate

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Empathy

Practice collaborative discussion - Proposer / Teacher / Head of preschool / Professor / Government - Observe everyone - Be in your own role - Remind others too

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Concept development sheet

Roles Proposer

Teacher

Parent

Preschool

Professor

Government

賈賈賀

戴理理事長

林林⼩小姐

陳園長

葉教授

曉明

46y Working in preschools for over ten years

37y Mother of three children

43y Head of preschool

54y Professor of early childhood education, University of Taipei

31y Father of two children

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

40y Ministry of Health and Welfare, Ministry of Labor, Ministry of Education

45

Mins

Group discussion

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

5 Mins Break

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Sharing with everyone

⽂文官學院課程

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開放政府協作會議

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PDIS

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CC BY 4.0

Feedback and conclusion

Thank you!