Service Design in Government 2018

Service Design in Government 2018 英國研討會及參參訪：開放政府聯聯絡⼈人制度與協作應⽤用、反思 張芳睿 專案顧問 公共數位創新空間 @TaiwanPDIS @fangjuichang 2018.04.09 開放政府聯聯絡⼈人4⽉月⽉月會

Visit 1: The Advocacy Project @TaiwanPDIS @fangjuichang

「我們相信每個⼈人都有權利利去左右任何會影 響他們⽣生活的決定。」 – The Advocacy Project

討論:審議⺠民主應⽤用於健康與社會照顧 反思「參參與的⽅方法是否夠有效率」、「當⼈人 們⾯面臨臨攸關⽣生命重⼤大、棘⼿手的決定，我們如 何直指公共價值的核⼼心」

Source: A multidimensional framework for patient and family engagement in health and healthcare. This figure builds upon Arnstein’s ‘ladder of citizen participation’. http://qualitysafety.bmj.com/content/early/2016/03/18/ bmjqs-2015-004839

Visit 2: NHS Going Digital Workshop @TaiwanPDIS @fangjuichang

@TaiwanPDIS @fangjuichang

@TaiwanPDIS @fangjuichang

Visit 3: Government Digital Service @TaiwanPDIS @fangjuichang

Source: https://www.gov.uk/government/publications/government-transformation-strategy-2017to-2020/government-transformation-strategy-background#background

Source: https://www.gov.uk/service-manual/service-standard

Source: https://digitalpeople.blog.gov.uk/2018/01/04/gds-academy-launches-new-course-research-and-design-in-government/

Source: https://www.oneteamgov.uk/

Conference: Service Design in Government 2018 @TaiwanPDIS @fangjuichang

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: http://www.dearestscotland.com Source: GDS at SDinGov 2018

Source: https://www.gov.uk/learn-to-drive-a-car

Source: https://www.gov.uk/learn-to-drive-a-car Source: GDS at SDinGov 2018

Source: https://www.gov.uk/learn-to-drive-a-car Source: GDS at SDinGov 2018

Source: GDS at SDinGov 2018

Source: GDS at SDinGov 2018

Source: GDS at SDinGov 2018

Source: GDS at SDinGov 2018

Source: GDS at SDinGov 2018

Source: GDS at SDinGov 2018

Source: https://www.slideshare.net/CivicDesign/a-tale-of-two-agencies-designing-automatic-voter-registration

Source: https://www.slideshare.net/CivicDesign/a-tale-of-two-agencies-designing-automatic-voter-registration

Source: http://www.gov.scot/Publications/2015/04/9736/9

Source: http://www.dearestscotland.com

Source: Cat Drew at SDinGov 2018

Source: Cat Drew at SDinGov 2018

Source: Janet Hughes at SDinGov 2018

Source: Janet Hughes at SDinGov 2018

Source: Pivotal Labs at SDinGov 2018

Source: Pivotal Labs at SDinGov 2018

Source: Pivotal Labs at SDinGov 2018

Source: Pivotal Labs at SDinGov 2018

Source: Pivotal Labs at SDinGov 2018

Source: Pivotal Labs at SDinGov 2018

Thank you! Any questions?

@TaiwanPDIS @fangjuichang