20181109 New Rules for New Ways

New Rules for New Ways Fang-Jui Chang Service Designer/Consultant Public Digital Innovation Space @FangJuiChang @TaiwanPDIS www.pdis.nat.gov www.po.pdis.tw 09.11.2018 The Future Cities Canada Summit

vTaiwan

An experiment in open consultation

Co-created, flexible deliberation process

Qualify issue

Issue

Stakeholder discovery

Proposal

Research and Identify more stakeholders through rolling questionnaires

Produce content digestable by stakeholders

Participants ask questions

Competent agencies respond

Interpretate and explain terminologies

Educate populations

Opinion Reach out to populations

Identify affected and knowledgeable populations

Online deliberation

Comment curation

Face to face dialogue

Reflection

Transcript

Rectification Source: info.vtaiwan.tw

Co-created, exible tech tools Qualify issue

Issue

Participants ask questions

Competent agencies respond

Interpretate and explain terminologies

Produce content digestable by stakeholders

Research and Identify more stakeholders through rolling questionnaires

Reach out to populations

Identify affected and knowledgeable populations

Educate populations

Online deliberation

Comment curation

Stakeholder discovery

Face to face dialogue

Transcript

Food and conversation bring people together every week

On/offline reflective space

Crisis Occupy parliament March - April, 2014

The vTaiwan approach initially ‘reacts’ to emerging difficulties of regulations.

>5 law amendments >20 regulatory reforms

Source: https://goo.gl/images/nzCBU6

I think that Passenger Liability Insurance should be mandatory for riders on UberX private vehicles.

Agree

Disagree

Pass / Unsure

The vTaiwan approach initially ‘reacts’ to emerging difficulties of regulations.

Naturally, the vTaiwan approach moves onto building an environment that ‘anticipates’ — and resolves — crises, through social innovation.

sandbox.org.tw

Platform Economy Financial Technology Unmanned Vehicles

Crises

POs are directly and fully authorised by CIO in their ministry

Taiwanese Citizens

Participation Officers Network

record, paraphrase, facilitate Collaboration Meetings

‌ 34 ministries are subordinate government bodies to Executive Yuan

PDIS supports, trains and authorises the PO network

Info: https://apolitical.co/solution_article/meet-the-network-tearing-down-walls-between-departments-in-taiwan

Participation OďŹƒcers Network

Monthly and seasonal meetings

PO Network conducts
 collaboration workshop with all stakeholders

Livestream over the Internet

Petitioner present

Idea development session

Source: Aragรณn, P., Gรณmez, V., & Kaltenbrunner, A. (2017). To Thread or Not to Thread: The Impact of Conversation Threading on Online Discussion

Thank you!