Outside School Hours Care

As one of the state’s largest approved providers of outside school hours care (OSHC), this year our 103 OSHC services supported more than 23,100 children from 14,100 families, accommodating over 3.24 million bookings.

Five new services opened in the North Queensland region at North Shore, Kirwan, Annandale, Atherton and Fitzgerald and we also reopened our Eimeo and Whitsunday services following lengthy closures due to Cyclone Debbie in 2017. Nine of our services increased their licenced space due to growing demand, with a further six services to increase their spaces in the coming months.

Over the last 12 months many key projects have been achieved by our centralised OSHC team to streamline our systems and procedures, including the implementation of a secure electronic sign in / sign out for families across all services, the introduction of digitised reporting, statewide online training, centralised payment and rostering processes and use of centralised marketing resources to standardise branding across the state.

103 outside school hours care services 83 school-based 20 club-based

76%

of our services are rated Meeting or Exceeding National Quality Standards In 2019/2020 we accommodated

3.2million

bookings supporting 23,100 children from 14,100 families

Following our OSHC parent survey conducted in July 2020:

92%

of the children have a positive relationship with their OSHC service team

91% of families said that their local service meets community needs

82%

of families were satisfied or very satisfied with their level of service

Our three children have all attended PCYC OSHC for before and after school care, and even during vacations. Our kids love it. It's a great opportunity for them to spend more time with their classmates in a safe environment, and there are so many different activities for them to do and the carers are all dedicated and look after the kids so well. PCYC OSHC is so important for us as it allows my husband and I to work, knowing that our kids are being well cared for, and more importantly, that they're having fun.

“Our three children have all attended PCYC OSHC for before and after school care, and even during vacations. Our kids love it. It's a great opportunity for them to spend more time with their classmates in a safe environment, and there are so many different activities for them to do and the carers are all dedicated and look after the kids so well. PCYC OSHC is so important for us as it allows my husband and I to work, knowing that our kids are being well cared for, and more importantly, that they're having fun.” – Ms Juliet Grigg.