Sports & Recreation

10,321

Locations 37 Gym+Fitness members

Our Sport and Recreation activities provide not only the opportunity for community fitness, wellbeing and skill development, they are also a valuable revenue stream for PCYC Queensland, helping to secure our financial sustainability and contributing to the funding of our mission.

This year our focus has been on providing improved experience to encourage growth and retention of our members through changes to our customer experience offering and quality standards.

Our aim is to provide safe and welcoming community gyms. Improvements have been made through equipment upgrades and renovation of existing clubs including Gold Coast, Dalby, Beenleigh, Townsville and Upper Ross also enjoying significant upgrades.

Improving the experience for our members has also included developing a customer experience map to ensure our members have a number of opportunities to stay engaged in their fitness journey and a positive experience in our gym and fitness centres. As part of the improved experience offering, Activ8 Fundamentals has been developed and implemented across all our clubs. This successful program was created as a result of customer feedback and research by our Sport and Recreation team.

Both feedback and industry research showed an inhibitor to members maintaining their fitness journey and gym attendance is understanding how to use the equipment. As a result, the Activ8 Fundamentals program was introduced to support members in their fitness and wellbeing journey.

The program is offered at three levels which can be treated individually or progressively. Members taking part in Activ8 Fundamentals are offered free sessions demonstrating correct equipment use, as well as a full body program card for each level to guide their workouts.

Sessions are facilitated by the Fitness Team or Fitness Staff at all PCYC Queensland Gym+Fitness clubs and encourage engagement, safety and community.

RUBY: Rise Up & Be Yourself

RUBY is a free physical exercise program for women who have experienced or are at risk of domestic violence. Twenty-one clubs now offer sessions, which are led by female police officers.

After working to overcome many challenges to secure full-time work, study a business course and take driving lessons a Gladstone participant said:

“I feel like I have been born out of PCYC to a new life... They cannot change the whole world - but they changed someone’s world”.

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