JANUARY 2026
FREE
New Year, New Start:
IN THIS ISSUE
PCA 2.0: MAKE YOUR VOICES HEARD
Share your thoughts about aging in Philadelphia at www.pcaCares.org/voices
P13
OPENING HOMES, CHANGING LIVES
P4
PROTECT YOUR SAVINGS FROM SCAMMERS
P11
This is Your Time to Thrive!
January 2026
Milestones 2
How to have a healthy new year: Set goals and a vision for your life Philadelphia Corporation for Aging (PCA) is the Area Agency on Aging for Philadelphia County and is dedicated to serving Philadelphia’s older adults and adults with disabilities. PCA publishes Milestones and offers: • Care in the home • Caregiver & grandparent support • Employment & volunteer programs • Health education • Home-delivered meals Report suspected elder • Home repairs & modifications abuse 24/7 to the PCA Help • Information & referral line: 215-765-9040. • Legal services • Ombudsman services For general inquiries about • Protective services PCA or aging services, email • Senior centers AskHelpline@pcaCares.org • Transportation • Veteran-directed care or call 215-765-9040.
Published by Philadelphia Corporation for Aging Najja R. Orr, DBA, FCPP President and CEO
Milestones is published monthly and distributed at more than 800 locations throughout Philadelphia.
PCA Board of Directors 2026 Glenn D. Bryan, Chair Louis G. Colbert, Co-Chair Check us out online: pcaCares.org Jaqueline S. Zinn, Ph.D., Secretary Denise Adamucci, Treasurer Editorial & Distribution: Satya B. Verma, O.D., Immediate Past Alicia M. Colombo Chair 267-507-2168 Cheryl Croxton Patricia Canela-Duckett Lynette Killen Sandra McNally Norma D. Thomas, DSW Sharlene Waller
MilestonesNews@pcaCares.org Advertising: Kristin Long 215-606-7310 Kristin.Long@pcaCares.org Subscriptions: Home delivery: $12/year MilestonesNews@pcaCares.org
The views expressed in Milestones are not necessarily those of Philadelphia Corporation for Aging (PCA). Milestones will not knowingly accept or publish fraudulent or misleading advertising. Milestones reserves the right to edit, revise or reject ads. Milestones assumes no responsibility for errors, misprints, omissions or misinformation; for failure to publish an ad; or for any damages of any kind. Neither the publisher nor any other party is rendering expert advice in this publication. No part of this newspaper may be reproduced without the permission of PCA. ©2026 Philadelphia Corporation for Aging. All rights reserved.
By Najja R. Orr, DBA, FCPP PCA President & CEO
As we move into a new year, let’s reflect and set intentions for the life we’d like to create. January helps us to remember that every day matters. The new year is a time to care for ourselves. It’s also the perfect time to set goals that give us joy and meaning. This is the time to start investing in yourself – your health, your relationships and everything that gives life meaning. Small steps matter. Being active, trying new things and staying connected all help you build a healthier, more balanced life. At Philadelphia Corporation for Aging (PCA), we are inspired by the resilience and determination of older adults and people with disabilities. We remain committed to supporting their independence, well-being and quality of life through our programs, services and community partnerships. As you set your intentions for this year, keep in mind that the progress made starts with small steps. Self-care is a foundation to living well. Take time to celebrate your
achievements; seek support when needed; and approach each day with curiosity, hope and compassion. Let’s dedicate 2026 to health, connection and purpose. We at PCA wish you a happy, healthy and fulfilling new year. We thank you for helping us build a community where older adults can be connected with everything they need to stay healthy and independent. To support PCA programs that make a difference, please call the PCA Helpline at 217-765-9040 or visit www.pcaCares.org/ support-pca.
Meals RFP The Request for Proposals for vendors process for PCA’s Congregate and Home-Delivered Meal Programs for FY27-29 will begin January, 2026. Please RSVP for our virtual orientation session, which will be held January 8 from 1011:30 AM at: bit.ly/RFPmeals. If you have further questions, please contact mealsRFP26@pcaCares.org.
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January 2026
Dom Care: Opening homes, changing lives • • •
Dom Care provider Coronica Sherrod (right) opens her home and heart to William Payne. PCA’s Dom Care program offers older adults a safe, family-like alternative to care.
By Bill Conallen
In Philadelphia, a unique living option is giving adults who need support a chance to thrive in homes instead of institutions. Philadelphia Corporation for Aging’s (PCA’s) Domiciliary Care (Dom Care) Program connects adults, 18 and older, with community members who are willing to share their homes and provide daily support. Rather than moving into a facility, participants live in private residences, where they receive individualized assistance and become part of the household. Dom Care participants may receive help with: • Managing medications. • Housekeeping. • Sticking to a budget. • Completing other tasks. Each participant’s strengths and needs are evaluated. PCA care managers develop a tailored plan that emphasizes independence, safety and emotional well-being. Home providers are certified caregivers who welcome up to two
individuals into their home. Dom Care participants cannot live alone because of physical, emotional and/or cognitive limitations. But they do not need 24-hour, skilled nursing care. PCA carefully matches each participant with a provider who can offer both support and a warm, welcoming environment. “Dom Care changes the trajectory of people’s lives,” said Shani Gilmore, PCA’s executive administrator of long-term care. “Instead of bouncing between unsafe or unstable situations, participants gain a permanent home, consistent support and a caring household. For some, it truly means the difference between having a community and facing the streets alone.” The benefits go far beyond a roof and three meals a day. Dom Care encourages participants to stay socially connected. Engagement helps reduce loneliness and depression, which are common among people living in long-term care settings. Activities may include: • Joining in family activities.
Pursuing favorite hobbies. Attending community events. Maintaining relationships with friends and relatives.
Many participants describe their Dom Care homes as places where they finally feel rooted. Providers often become like extended family members. They offer companionship, emotional support and a sense of stability that may have been missing. The program strengthens the broader community. By offering a community living option, Dom Care helps ease strain on the health care system. The program allows adults to live with dignity in a home-like environment. “Our goal is to make sure older adults feel respected, engaged and part of something larger than themselves,” said Joy Thomas, manager of Community Living Options at PCA. “Dom Care has helped countless individuals build new bonds and rediscover community, often at a point in life when they feared they might be completely on their own.”
Dom Care providers needed
PCA is working to grow the Dom Care Program so more people can benefit from it. That means recruiting additional certified home providers and raising awareness of the program across Philadelphia. “Older adults deserve to know they can keep living lives that are full, purposeful and deeply connected to their communities,” said
Thomas. “When someone chooses to become a Dom Care home provider, they’re not just offering a spare room. They’re offering stability, companionship and a chance for someone to feel truly at home.” To become a Dom Care provider, community members must complete a thorough certification process. Homes are inspected for compliance with fire, health and safety standards. Providers must also: • Obtain criminal history clearance. • Demonstrate stable finances. • Submit medical and personal references. • Participate in ongoing training. • Partner closely with PCA. Once certified, care managers work with both providers and participants to make good matches based on preferences, personalities and support needs. They also stay involved over time to make sure the arrangement continues to work well for everyone. Eligibility for the Dom Care Program is determined through a comprehensive assessment. Participants must receive Social Security or disability benefits, or have the ability to pay a monthly fee to their provider. To learn more about Dom Care, become a home provider or enroll, call the PCA Helpline at 215-7659040 or visit www.pcaCares.org/ DomCare.
Bill Conallen is the public relations specialist at Philadelphia Corporation for Aging.
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January 2026
Caring for aging feet Take care of your feet
By Mary Anna Rodabaugh
From your head to your toes, there are numerous medical issues older adults are encouraged to prevent or monitor. As you age, you must keep an eye on your health from head to toe. This includes your eyes, skin, bones, heart and feet. According to the American Geriatrics Society’s Health in Aging Foundation, at least 87% of people have painful feet at some time in their lives. One-third of older adults have foot pain, stiffness or aching feet. “Just because your feet are out of sight while in shoes all day, any pain or other discomfort that does not improve, should not remain out of mind,” says Desmond Bell, a nationally recognized podiatrist and board-certified wound specialist. “Seek the expertise of a podiatrist if something doesn’t feel right with your feet, especially if you have other conditions,
such as diabetes or arthritis.” Common foot ailments impacting older adults include, but are not limited to: • Dry, cracked skin, which can lead to sores or infections. • Fractures and sprains. • Swelling of the feet and legs, called edema. • Disease-related problems, such as nerve damage or poor circulation due to arthritis, diabetes, and other conditions. Health conditions may cause corns, calluses, bunions, dry skin or brittle nails. “Serious medical conditions, such as neuropathy and peripheral arterial disease, have symptoms that often present in the feet,” says Dr. Bell, founder of The Save a Leg, Save a Life Foundation. “Symptoms of burning, numbness, tingling, or changes in color and temperature (of the foot), should not be ignored.”
There is more you can do besides simply monitoring your foot health. Preventive steps can help you avoid foot problems. Don’t wait until your feet hurt to obtain treatment. If you notice anything unusual about your feet, contact a podiatrist. Wash your feet daily. Moisturize dry foot skin, including heels and toes. If you are prone to excessive sweating, you can apply talcum powder to your feet. (This can also help prevent athlete’s foot.) Also, dry your feet thoroughly after bathing or showering. After consulting with a physician, daily exercise can keep your feet healthy and strong. If you experience circulation issues, consider propping your feet up while sitting or laying down. Refrain from smoking as well. Clip your toenails regularly to avoid ingrown toenails, nail damage and infections. Stay on top of your medications and treatment for any chronic health condition, such as diabetes or arthritis. Failure to do so may cause not only overall health issues, but also can negatively impact your feet. Foot issues can be caused by improper footwear. Consider getting a shoe assessment at a local shoe store or by a podiatrist. Custom orthotics may be necessary to relieve foot pain and prevent further damage. As we age, the ligaments and tendons of our feet lose elasticity.
This causes arches to collapse and feet to seem wider. Additionally, weight gain may cause your feet to spread out. Finding the proper footwear is paramount, since your foot size and width may change as you get older. According to the Comprehensive Foot and Ankle Center, “It may also be helpful to look into footwear that provides your feet with extra support to avoid fallen arches and ingrown toenails, as well as to help you keep your balance while going about your daily activities.” Your feet provide balance and movement. They are the foundation of the body. Keeping foot health top of mind can prevent severe foot conditions and decreased mobility in the future. Find a podiatrist to help you maintain or improve your foot health. Your primary care physician can refer you to a local podiatrist.
Foot health resources •
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www.HealthInAging.org (Click “Aging & Health A-Z” and scroll to “Foot Health”) www.MyProFootCare.com/ geriatric-foot-care | Lehigh office: 215-423-9708 | Nazareth Hospital office: 215335-1914 www.PhillyCityFootdoc. com/ageing-feet | 215-4710433
Mary Anna Rodabaugh is a writer, editor and writing coach.
January 2026
Milestones 6
Donald Camp is a picture of creativity
By Jay Nachman
In 1990, local photographer Donald Camp began his ongoing and now signature, photographic series recording the faces of Black men. The series is called “Dust Shaped Hearts.” At the time, he says there were a lot of conversations in the media about the possible extinction of the “Black male as a species.” This rhetoric really upset Camp. “Since we’re going to disappear, I need to do a method that will prove to people that we once existed,” he says. “We are people who have created the blues, created music that has gone around the world, changed fashion and built America. And there was the lack of existence of Black men, particularly in museums.” Camp, who is 85, a father of two daughters and grandfather of three, calls his “Dust Shaped Hearts” pictures head shots — not portraits. “If you become the president of the bank, the newspaper will use a head shot. If you rob a bank, the newspaper will use a head shot. It
establishes who you are and what you do. It’s not a thing you put on the piano as decoration.” he says. “It establishes your social position on the planet.” Camp’s work is featured in museum collections and exhibitions in a number of respected institutions. In 1995, Camp was awarded an Individual Artist Fellowship by the prestigious Pew Center for Arts and Heritage. This honor solidified his reputation among scholars, critics and art patrons. That same year, he garnered awards from the John Simon Guggenheim Foundation and the National Endowment for the Arts. Camp, now a West Philly resident, was raised in Farrell, western Pennsylvania. The city was a short walk from the Ohio border. He is the youngest of seven brothers and sisters. He moved to Camden, N.J. to complete high school, after being convinced by his brother not to drop out. After high school, Camp spent 12 years in the U.S. Air Force. He served in Vietnam and other postings with the job of packing parachutes. Camp had been studying
photography on his own. So, he decided to cross-train in photography during his ninth year in the service. At the photo lab, the officer in charge met him with racist remarks. This interaction prompted Camp to change his course of training. However, he continued to study the craft and art of photography on his own. “It challenged me because I thought it was going to be easy,” Camp says. “But the first prints I made looked terrible. I kept reading and making prints, and it trapped me.” What attracted Camp to photography was its realism. “I always thought that photography itself was more realistic,” he says. “(It) told the story (better) than painting or sculpture. I was always interested in telling the story. “I started photography because I thought it was an easier way to get an image. You didn’t have to take all the time to learn how to draw. You just snap and mechanically take a picture. I didn’t realize everything that was involved in making a photograph. You have to learn composition. You have to learn how to see.” Having built a portfolio, Camp was able to get a job with the Philadelphia Bulletin after leaving the Air Force in 1972. He was the first Black photographer working for a major daily in Philadelphia and the fourth in the country. Camp left the Philadelphia Bulletin after nine years because he felt stifled artistically.
“I was telling someone else’s story, and I wanted to learn how to tell my story,” he says. He received bachelor’s and master’s degrees from Temple University’s Tyler School of Art. Camp then began his career as a fine artist. This also meant becoming a struggling artist, supported all along by his wife. Camp was hired as an artist-in-residence and assistant professor of photography at Ursinus College in Collegeville, Pennsylvania in 2000. He retired in 2012 as professor emeritus. Camp says he is getting more recognition now than at any time in his life. And he’s retired enough that he can reject any work that he doesn’t want to do. He continues to work on the “Dust Shaped Hearts” series. He has created around 150 photographs. The series has grown to include men and women of all races, acknowledging that the struggle against ignorance and intolerance is universal. “I’m doing it because I live in a world with people who are very, very dark or very, very light,” Camp says. “(We) let other people get fooled into violence and divide us in colors. We’re together in colors. I don’t want to see roses in all one color.”
Jay Nachman is a freelance writer in Philadelphia who tells stories for a variety of clients.
January 2026
Milestones 7
Meeting the needs of older adults who are DeafBlind: Challenges and solutions pendence. This includes buses, trains, paratransit and ride-share services.
Accessible social activities
Sources: National Council on Aging | National Center on Deafblindness | Helen Keller National Center
Aging presents both opportunities and challenges. For older adults who have trouble seeing and hearing (called “DeafBlind”), the challenges can be much harder. Some of the biggest issues that affect DeafBlind older adults are: • Trouble communicating with others. • Limited ways to get around. • Feeling lonely or cut off from people. • Difficulty using the health care system. To improve life for DeafBlind older adults, we need to take several steps. This means offering more support services, advocating for their needs, and making everyday places easier to access. A study from the Helen Keller National Center suggests ways to improve life for older DeafBlind adults. These changes can help them have greater access, autonomy and quality of life.
Feeling isolated is a big problem for DeafBlind older adults. Creating accessible social events and spaces can help them stay connected and engaged. Doing so requires clear communication channels, trained staff and inclusive design. Accessible events can include: • Social groups and events that incorporate tactile, visual and auditory communications. • Peer support programs to connect with others who share similar experiences. • Accessible recreational activities, such as adapted fitness programs or art workshops.
(SSPs) or Co-Navigators (CNs) effectively support DeafBind individuals. These trained professionals help individuals navigate their environment, access information and facilitate communication. With this help, DeafBlind adults can stay independent while doing everyday things. They could shop, keep medical appointments or attend events. If more money and resources went to these programs, DeafBlind adults could travel more easily, join in social activities and take care of themselves Meaningful social engagement easier. opportunities can help reduce loneliness and promote overall Easier public transportation well-being. Many DeafBlind older adults have trouble using transportation. Easier communication This limits their ability to work, Communication barriers prevent see friends or get health care. Pub- full participation in daily activilic transit often lacks: ties, health care and employment. • Clear signs that can be felt, To fix this, we need bigger, sysseen or heard. tem-wide changes, like: • Real-time updates in ac- • Training professionals in cessible formats. These inDeafBlind communication clude Braille, large print or methods. These include tactile screen-reader-friendly alerts. signing and print-on-palm. • Staff trained to understand • Making conversations DeafBlind needs. smoother by using more tech
Making public transit more acMore support programs cessible would give DeafBlind Support Service Providers adults more freedom and inde- •
tools. These include video relay services (VRS) and captioned phone systems. Communicating faster and
easier with assistive devices. These can include speech-totext programs, Braille displays and other tools. These changes would allow older DeafBlind adults to connect with others more easily. They can share ideas and be fully involved in their communities.
Training for medical staff
A lot of doctors, nurses and caregivers haven’t had much training on how to work with DeafBlind patients. This can lead to misunderstandings or people being left out of their own care. To fix this, we should: • Make training mandatory for medical staff. • Teach staff how to spot and accommodate sensory disabilities. This makes care truly patient-centered. • Help professionals understand how to arrange the right interpreting support. This might be visual ASL, close vision or tactile interpreting. (Continued on page 10)
(See page 15 for crossword)
January 2026
Milestones 8
January 2026
Send your calendar items two months in advance to: MilestonesNews@pcaCares.org Questions? Call 267-507-2168.
Events
THIS MONTH: JAN. 1 – NEW YEAR’S DAY JAN. 19 – MARTIN LUTHER KING JR. DAY
January 12 ENHANCED FITNESS CLASS
JANUARY 19 GREATER PHILADELPHIA MARTIN LUTHER Focused on dynamic cardiovascular exer- KING DAY OF SERVICE cise. 9:30 a.m. Lutheran Settlement House. 215-426-8610 | Free
JANUARY 5 JEWELRY CLASS
JANUARY 13 Design & create accessories using beads & BINGO
Nation’s largest event that includes more than 150,000 volunteers each year. https:// mlkdayofservice.org | 215-851-1811 | Free
other materials. 10 a.m. Philadelphia Senior Noon. Martin Luther King Older Adult Center. Center – Allegheny. 267-286-1455 | $3 215-685-2715 | Free
JANUARY 14 TAI CHI
Popular form of gentle exercise & moving meditation. 10 a.m. Philadelphia Senior Center – Allegheny. 267-286-1455 | $1
JANUARY 15 STRETCHING CLASS JANUARY 6 COMPUTER CLASS
Learn new things about your computer, tablet or cellphone. 10 a.m. Philadelphia Senior Center – Allegheny. 267-286-1455 | $2
Popular fitness program with cardio & Latin-inspired dance. 9:30 a.m. Lutheran SetEnhance flexibility & relieve tension with gentle stretches for all fitness levels. 11:30 tlement House. 215-426-8610 | Free a.m. Center in the Park. 215-848-7722 | JANUARY 22 Free
POETRY CLASS
Explore writing techniques & share your work in a supportive setting. 10:30 a.m. Center in the Park. 215-848-7722 | Free
JANUARY 7 SENIOR BOOK CHAT
JANUARY 23 LINE DANCE
Share thoughts & opinions on books or articles. 10:30 a.m. Tacony Library. 215-6858755 | Free
JANUARY 9 SIT & BE FIT
JANUARY 21 ZUMBA CLASS
JANUARY 16 BILLARDS
Learning ways to exercise while seated. 9 a.m. Martin Luther King Older Adult Cen1:30 p.m. Philadelphia Senior Center – Aveter. 215-685-2715 | Free nue of the Arts. 215-546-5879 | Free
Fun, upbeat class teaches popular dance routines in an easy-to-follow format. 9:30 a.m. Martin Luther King Older Adult Center. 215-685-2715 | Free
Milestones 9
JANUARY 27 CARD GAME HOUR
Play any card game you would like with other center members. Cards provided. Noon. Lutheran Settlement House. 215-426-8610 | Free
January 2026
EMPLOYMENT AND VOLUNTEERING
JANUARY 29 POTTERY CLASS
Learn basic techniques to shape & design clay. 11 a.m. Center in the Park. 215-8487722 | Free
JANUARY 30 CHAIR ZUMBA
Fun, seated workout combining dance & fitness to lively music. 9:30 a.m. KleinLife Northeast Philadelphia. 215-698-7300 | Free
Many older adults choose to work for financial reasons or personal fulfillment, or they may be interested in sharing their knowledge and experience as volunteers. The PCA Helpline at 215-765-9040 can connect older adults with resources to learn about the many employment and volunteer programs available in Philadelphia. Information is also available at pcaCares.org or by emailing AskHelpline@pcaCares.org.
Milestones 10
January 2026
(Continued from page 7)
Health care teams will have the right When alerts are accessible, DeafBlind inskills and knowledge. DeafBlind patients dividuals can get the information they need will get better care, feel respected and be right away. And, that can make all the difmore involved in their own health care. ference in staying safe.
Making emergency alerts accessible
When there’s a big storm, natural disaster or other public emergency, older DeafBlind adults are often the last to know. This is because public alerts aren’t set up in ways they can access. We can change that by: • Making public alert systems available in multiple formats. These include Braille, vibration alerts and messages that work with screen readers. • Creating community emergency plans that include the needs of older DeafBlind residents. • Training emergency responders to communicate clearly with DeafBlind people. This will speed up evacuations or other urgent situations.
Meeting changing needs
Getting older is a journey, and the needs of DeafBlind adults can shift over time. A one-time fix isn’t enough — support has to keep up as life changes. That means offering: • Regular check-ins with social workers, support staff, or community groups. • Training on new technology so older adults can keep using the latest tools that make life easier. • Flexible service plans that can be adjusted as someone’s needs grow or change. When support is ongoing and adaptable, DeafBlind adults can stay independent, connected, and in control of their own lives.
DeafBlind resources
To learn more about aging and vision/hearing loss, see the following resources: • Helen Keller National Center — www. HelenKeller.org/resources. (Select “older adults” from topics.) | East Central Regional Network: Delaware, District of Columbia, Maryland, Pennsylvania, Virginia and West Virginia: 516-319-6390 (mobile); 240-6677295 (video phone) • Smart911 app allows users to create a safety profile with personal information (medical, security, etc.) that is shared with 911 dispatchers and responders during emergencies. This may aid in faster and more efficient emergency response. The free app is available for both Apple and Google devices. • Library of Accessible Media for Pennsylvanians ships materials in accessible formats, including braille, to people who cannot read print materials. http://mylamp.org | 215-683-3213
ACCEPTING APPLICATIONS: JANUARY 5
AFFORDABLE SENIOR HOUSING The Apartments at Clearfield 2033 W. Toronto Street Philadelphia, PA 19132
Contact Us: 1-888-530-4913 info@NewCourtland.org
Safe, affordable housing specifically designed for adults 62 & older. AMENITIES INCLUDE: • 24-hour security access and emergency call services during business hours • Apartments feature central air, heat, and are equipped for phone, cable, and internet service. All kitchen appliances and garbage disposal are included. • Ample onsite parking • Senior-friendly community with easy access to shopping and transportation • Wheelchair accessible
The NewCourtland Network provides equal access to housing and services without regard to race, color, religion, creed, gender, familial status, physical handicap or national origin.
January 2026
Milestones 11
False alarm, real scam: Protect your life savings from scammers
Source: Federal Trade Commission
With prices rising on everything from housing to groceries, older adults must stretch their dollars – and cents – further than ever before. Scammers and fraudsters threaten the safety and financial security of people on fixed incomes. Reports to the Federal Trade Commission (FTC) show a growing wave of scams aimed squarely at retirees’ life savings. Older adults reported $2.4 billion in fraud losses in 2024. That’s a huge jump from $600 million in 2020. These scammers pretend to be from known and trusted government agencies and businesses. Recent scams use fake security alerts and other false alarms to prey on older adults’ vigilance about protecting their money and identity to steal from them. Some older adults have reported that their bank accounts were emptied, including their 401(k) accounts. These high-loss scams typically start with an elaborate fake story that gets your attention. These sto-
ries often use one or more of the following lies. Someone is using your account. This lie might start with someone pretending to be from your bank, flagging so-called suspicious activity. Or they might pretend to be Amazon with a message about an unauthorized purchase. Your information is being used to commit crimes. This lie may come from a supposed government officer or agent. They warn that your Social Security number is linked to a crime, like drug smuggling, money laundering or even child pornography. There’s a security problem with your computer. This lie often starts with a fake on-screen security alert that looks like it’s from Microsoft or Apple with a number to call. If you call, they say your online accounts have been hacked. Scammers will say the only way out of the fake crisis is to follow their instructions. It will include sending money (to the scammer). They claim it will keep your money safe, secure your identity, clear your name or help catch the crim-
inals. There may be layers of complexity to the story. But it’s all a lie aimed at draining your accounts. When people think they are fixing a problem rather than sending a stranger money, their losses are often limited only by their available funds. Lots of scams are now carried out online. But many still involve a phone call. Even when they don’t start with a call, reports show the goal is to get you on the phone. A call is still the best way to dial up the fear and the urgency. That way, it’s harder for you to think clearly and check things out. Keeping you on the phone is also designed to keep you from talking to anyone who could help. Often a friend or family member in a calmer state of mind will see through the lies. In another layer, scammers often pretend to be with the FTC, the nation’s consumer protection agency. Sometimes, they impersonate real staff. Reports show these scammers have told people to transfer money out of their accounts, deposit cash into Bitcoin ATMs, and even hand off stacks of cash or gold to couriers. These are all things the real FTC will never do. Scammers also pretend to be other businesses and agencies. These include banks, Microsoft and the Social Security Administration. Often, they double up efforts. Maybe, it starts with a popup security alert on your computer impersonating Microsoft. Then, you are transferred to someone
pretending to be from the FTC for “help” with a fake identity theft problem. The security of your accounts, along with the risk of identity theft, are real concerns that real companies might call you about. So, how can you stay alert and steer clear of these scams? Don’t move money to “protect it.” Never transfer or send money in response to an unexpected call or message. Even if they say it’s to “protect it.” Hang up and verify. Hang up the phone and call the company or agency directly using a phone number or website you know is real. Don’t trust what an unexpected caller says. Never use the phone number in a computer security pop-up or an unexpected text or email. Block unwanted calls. Learn about call blocking options to stop many of these scammers before they reach you. To help spot and avoid scams – and learn how to recover money – call visit ftc.gov/scams. Report scams to the FTC at 1-877-FTCHELP (382-4357) or ReportFraud. ftc.gov. Older Philadelphians who experience financial exploitation, or another form of elder abuse, can contact Philadelphia Corporation for Aging’s (PCA’s) Older Adult Protective Services. Elder abuse reports can be made 24/7 by calling the PCA Helpline at 215-7659040.
January 2026
Milestones 12
I AM PCA
Leslie Washington heads PCA’s assessment department
By Alicia M. Colombo “The Assessment Department is the first step in determining eligibility for some long-term care services offered by PCA,” says Leslie Washington, director of long term care assessment at Philadelphia Corporation for Aging (PCA). Washington has been with PCA for almost 32 years. She started on the front lines as an assessment worker and now manages a department of more than 50 employees. PCA’s Assessment Department completed 79,000 level of care assessments for long-term care services and re-determinations for individuals enrolled in the Community HealthChoices Waiver Program in fiscal year 2025. “The assessment function has evolved since I was hired as an assessment worker in 1994,” says Washington. “Back then, we were involved with ensuring individuals were financially eligible for long-term care services, including those individuals who wanted to apply for the nursing home grant to pay for their nursing home stay. We are now only involved with clinical determination for long-term care services. If people call the Helpline and are interested in long-term
care services, the next step would be to determine if the individual is clinically eligible for their service of choice by completing a state assessment tool called the Functional Eligibility Determination or FED.” Community HealthChoices (CHC) is Pennsylvania’s long-term services and supports managed care program for people with both Medicaid and Medicare. The program helps people perform daily activities in their homes, such as bathing, dressing, preparing meals and taking medications. According to Washington, the FED assessment tool (used since 2019) takes a deep look at how the individual was functioning over the past three days before the date of the assessment visit. The assessment also determines if an individual is eligible to receive nursing home care services. The outcome of the assessment would need to be reflected as nursing facility clinically eligible (NFCE) for this type of care. Individuals who have this assessment outcome can also elect to have services in their home versus receiving them in a nursing home. “The assessment looks at a person’s functionality vs. diagnosis,” says Washington, who holds a Master of Arts in Community Health Education from Arcadia University. “We meet individuals and appreciate input from involved parties who can shed light on a person’s condition, especially when cognition is an issue. However, we don’t deal with family dynamics. It’s truly what the individual wants and prefers. If we find the person to have decision-making ability, our role is to follow the person’s wishes.” Washington enjoys her work be-
cause she believes in PCA’s mission of maximizing people’s abilities and helping them live life to their fullest. “I am a caregiver myself for my mother,” she says. “Being a caregiver has helped me see things through the lens of the people we serve. It’s harder for people to understand the importance of people living in the community with supports, unless you’ve seen it first-hand.” The assessment function at PCA has changed significantly over the past three decades. “When I first started out in assessment, we were not paperless and had limited access to computers. Back then, we assisted with completing the financial packets for long-term care services,” Washington says. “Now, the Independent Enrollment Broker is responsible for completing the financial assessment for some long-term care services. Our department focuses more on the clinical aspect. The assessment workers visit every day anywhere between 5 to 7 individuals living in the community to complete an assessment.” But it’s not just about the numbers. Assessment workers help navigate individuals through the complex process of accessing long-term care services. Washington’s staff often receives “kudos” about the great work they are doing for older adults. Here is one example. “I wanted to recognize PCA’s assessment worker for going above and beyond by providing exceptional support to an older adult during a recent assessment. The consumer’s wife, who recently passed away, paid all their bills and managed their finances. The consumer missed the deadline
to renew an application for assistance through PECO. He was barely able to cover the cost of the bill. The man does not speak English. So, he was unable to call PECO to ask for assistance with reconciling the bill because they do not have language interpreters. The man has no family or friends to assist him. The assessment worker called PECO for the consumer using a language interpretation service. The man was able to get signed up for the assistance program. He will even receive a partial refund due to overpayment. The consumer cried and expressed his gratitude for the assessment worker’s assistance.” It’s important to note that PCA does not have the final say in whether an individual will receive services. The Independent Enrollment Broker is responsible for completing the financial assessment, which is also part of determining whether individuals are eligible to receive state funded long-term care services. Individuals can appeal if they are denied these services. PCA assessment workers can also refer individuals to other programs. These might include PCA’s OPTIONS Program, PCA’s Caregiver Support Program or Pennsylvania’s LIFE (Living Independence for the Elderly) Program. For more information about PCA’s assessment process for long-term care services, see article on next page. To request an assessment, call the PCA Helpline at 215-765-9040 or go to www.pcaCares.org/request-assistance. Alicia M. Colombo is editor of Milestones.
Milestones 13
PCA assessment for long-term care services
Philadelphia Corporation for Aging (PCA) provides in-person assessments to determine eligibility for long-term care. These evaluations use a state-required tool to determine functional eligibility. Assessments are available to: • Adults age 60 and older. • Adults age 18 and older who are seeking long-term care services. Long-term care services include the following: • Home-based care. • Community care. • Residential care. The assessment tool helps to determine a level of care that focuses on the person’s functional abilities. This is one step in the eligibility process. Individuals must meet both functional and financial requirements to qualify for long-term care services. There is no cost for the assessment. Completing an assessment does not obligate anyone to enroll in services.
For more information, call the PCA Helpline at 215-765-9040 or go to www.pcaCares.org
January 2026
Milestones 14
January 2026
The United Way of Greater Philadelphia and Southern New Jersey supports older adults Violence prevention
The 211 Violence Prevention Helpline can connect older adults to safety resources 24/7. This can include conflict resolution and counseling. Calls are confidential, and more than 150 languages are available.
Caregiver support By Mary Anna Rodabaugh
The United Way of Greater Philadelphia and Southern New Jersey connects individuals and families to the assistance they need through health and human services resources in the region. The United Way serves the entire region, including Bucks, Chester, Delaware, Montgomery and Philadelphia Counties, as well as New Jersey. The United Way also helps people develop the skills and support they need to become financially independent. For older adults, resources could include utility assistance, better access to food, housing assistance and internet connectivity.
211 Helpline
United Way emphasizes that an immediate need calls for immediate assistance. The 211 Helpline is a fast, free and confidential resource for people in need. “United Way’s 211 helpline connects people of every age to the resources they need – whether it’s support for children, families or older adults,” said Rev. Bill Gol-
derer, president and CEO, United Way of Greater Philadelphia and Southern New Jersey. “Having one easy-to-use number that connects our community to vital, local services is essential to ensuring every person, from our youngest neighbors to our older adults, can live with dignity, stability and hope.” While the United Way serves people of all ages throughout the region, the following resources are of particular help to older Philadelphians.
Digital Navigator Services
The internet is currently one of the best methods to connect with loved ones, information and resources. But some older adults may not have access to low-cost reliable internet at home. The United Way’s Digital Navigator Services program bridges this technology gap. The program helps older adults sign up for free or affordable internet access, obtain low-cost computers and devices, find digital literacy programs and classes, and get help to resolve connectivity issues.
PCA Helpline: 215-765-9040 The number to call for older Philadelphians and caregivers Philadelphia Corporation for Aging (PCA) provides information and referrals for older Philadelphians, their families or caregivers, or adults living with disabilities. The PCA Helpline (215-7659040) is a one-stop service to find support and resources to live a safe and independent life in Philadelphia. Callers speak with trained specialists who can answer questions and provide vital information. Services available through PCA include: • In-home care. • Home-delivered meals and nutrition programs. • Employment and volunteer opportunities. • Health information and counseling. • Protective and legal services. • Housing resources. • Transportation assistance. • Senior community centers.
The United Way will connect caregivers with respite care resources. If you would like to talk with someone about the joys and challenges of caring for a loved one, you can call 211 to connect with a local specialist. “For older adults and their caregivers, 211 offers a clear path to trusted support. We help with everything from housing and food resources to in-home services,” Golderer said. “By helping people quickly find the right assistance, 211 strengthens the independence and well-being of Philadelphia’s aging community.” For more information about resources The United Way of Greater Philadelphia and Southern New Jersey offers older adults and caregivers, visit https://UnitedForImpact.org. To access 211 services in Pennsylvania, call 211, text your The PCA Helpline operates ZIP code to 898-211 or visit www. weekdays, 8:30 a.m. to 5 p.m. pa211.org. at 215-765-9040 and by email to AskHelpline@pcaCares.org. Reports of suspected elder abuse can be made 24/7. Free translation services are available in every language. For older adults who are hearMary Anna Rodabaugh is a writer, editor and writing ing impaired, call 215-765-9041 coach. (TDD).
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January 2026
Health Brief
Crossword
January is Eye Care Month
By Janai Johnson
Caring for your eyes is about more than clear sight. Routine eye exams can help detect eye conditions, including glaucoma and macular degeneration. Early detection may allow for timely care. Making an appointment for an annual eye exam is a simple way to protect your vision and overall eye health. Daily habits also play a role in eye health. Long hours spent in front of screens can cause eye strain, dry eyes, headaches and fatigue. Keep your tablet or computer screen at a comfortable height and distance from your face, then dim any glare from lights or windows. During prolonged screen time, Health.com suggests taking regular breaks. Try the 20-20-20 rule. Every 20 minutes, look at something 20 feet away for at least 20 seconds. The National Eye Institute provides tips to help take care of your eyes: • Blink often. • Drink plenty of water. • Rest your eyes during continuous reading or smartphone use. • When outdoors in bright sun, wear sunglasses.
Clean up
•
Eat leafy greens, colorful vegetables and foods with omega-3 fatty acids, such as salmon and walnuts.
An eye examination will check your vision to determine if you need glasses, contact lenses or a stronger prescription to see or read clearly. It’s also an opportunity to check for conditions that may not have symptoms. Finding problems early may save your vision and make it easier to remain independent. This January, make your eye health a priority. Schedule your next eye exam, decrease screen time, and give your eyes the care they need. For more information about eye health, contact the National Eye Institute at 1-800-680-2578 (English and Spanish) or go to www.nei.nih.gov. The American Academy of Ophthalmology provides uninsured and underinsured adults with access to medical eye exams through its EyeCare America Program. For information, call 1-877-887-6327 or go to www.aao. org/eyecare-america. Janai Johnson is the multimedia communications specialist at Philadelphia Corporation for Aging.