ByLJHookerPalmBeach
OwnersProposal
Introduction
AtPalmBeachHolidayRentalsweunderstandyourpropertyisa prizedandvaluableassetandassuchwetakeprofessionalpride inqualifyingandvettingourguests.
Weofferourexpertiseandpersonalisedtechniquesinmanaging yourproperty.Ourmanagementconceptisfoundedon professionalism,integrity,accountability,andqualityservicethat guaranteesthemaximumreturnfromyourinvestment,while maintainingyourpropertyatthehigheststandardstoattractthe besttenantspossible.
PalmBeachHolidayRentalsisforeseeinganotherbusyyearahead. Ourhappyandconscientiousteamlivelocallyandhaveawealth ofknowledgeandexperience.Withover30yearsinvolvementin theholidayrentalmarketacrossPalmBeach,WhaleBeachandthe NorthernBeaches,ourexperienceisunmatched.
HOW DOES THIS DIFFER FROM TRADITIONAL RENTAL MANAGEMENT?
PalmBeachHolidayRentalsisdedicatedtoachievingstrongerrentalsandacloser relationshipwithourownerstoultimatelycreateabetterrentalexperienceforallparties Weofferourexpertiseandpersonalisedtechniquesofmanagingyourproperty.
Ourteamstrivestodevelopopencommunicationwithallourpropertyownerstoensurewemeetyour individualneeds.
Weaimtodelivertheexperienceyourguestsdemand.Weareselectiveinchoosingpropertiestorepresent withinourportfolioofluxuryresidences.
Eachpropertymustofferanexceptionalleveloffinishesandfacilities.ShouldyouchoosePalmBeach HolidayRentalstorepresentyourhome,youandyourfamilywillimmediatelyrecognizealevelofattention andcarewhilstguestsareinresidencethatisunprecedentedintheholidaymarketplace.
Weexpertlymanagethedailytasksandresponsibilitiesprovidingyouwithatremendoussenseofsecurity andcomfort.Weareselectiveinourbookingswithafocusonmatchingappropriategueststoeachresidence.
EnhancedProfile
PalmBeachHolidayRentalswebsiteisoneofourmostsuccessfultoolsdelivering an endlesssupplyofrepeatclienteleandanextensivedatabaseofpastclients. Newlyrefurbishedthisyear,wehaveimprovedouruserexperienceand SEOcontent.
Oursocialmediamanagercuratesastrongsocialmediapresencethatisgrowingatarapidrate, ensuringourhomesaredesiredbyclientslocallyandaroundtheworld.Weareconstantlyupdating andpromotingourSEOlinksandresourcestoremainatopcompetitorinthefield.Visitourpages andlike/followus.
Facebook:facebook.com/Palmbeachholidayrentals
Instagram:@palmbeachholidayrentals
ProfessionalPhotography
Wehaveaneyefordetailandwillassistyoutoprepyourpropertyforaprofessionalphotoshootin ordertoportrayyourpropertyinthebestlighttoattractguests.Werequireprofessionalhigh resolutionphotographsofthepropertyforadvertisingonourwebsiteandthroughthevarious bookingportalswhereyourpropertywillbepromoted.
MarketingandExposure
Ourbookingsaregeneratedfrom30+yearsofrepeatclienteleandreferrals,alongwiththe knowledgeandconnectionsofourdedicatedholidayteam.
ThePalmBeachHolidayRentalswebsiteisourmostsuccessfultool,operatingforthelasttenyears, consistentlyplacedinthetoprankingsongooglesearch.
Weareintegratedwiththemajorbookingsystemportalsdomesticallyandworldwide. PalmBeach HolidayRentalsprovidealevelofbookingserviceforclientsandownersthatisnotofferedbyany otherrentalcompanyontheNorthernBeaches.
OurteamparticipatesinmanylocalpromotionsandworksalongsidelocalbusinessessuchasThe BoathouseGroupthroughouttheyear.Wegenerateseasonalnewsletterstoguestsandowners alike.
PalmBeachHolidayRentalsaretheproudsponsorsofThePalmBeachGolfClub,ThePalmBeach SLSC andotherlocalcommunitysportingclubs.
Our Model
Wehaveaverysimpleand transparentstructure.Thehouseis thoroughlycheckedpriortoguests arriving Wemeetallofourguestsat thepropertyensuringtheupmost careistaken.
Allhouseshaveahouse compendiumcontainingspecific informationforthepropertyand generalinformationonthearea.
PROPERTYMAINTENANCE
Wehaveanexcellentteamoftrusted professionalsforallmaintenanceneeds. Theyareoncallforanyemergencies thatmayoccurduringtheguestsstayto ensuretheyhavethebestexperience possible.
PROPERTYINSPECTIONS
Allpropertiesareinspectedbyour housemanagerpriortotheguests arrivalandaftertheirstayiscompleted. Thehousemanagerandhousekeeper communicatewitheachothertoensure thatthepropertyisleftinpristine conditionbeforedepositsarereturned toguests.
SECURITYDEPOSITS
Securitydepositsareheldforeachbooking,ensuring thatguestsabidebythetermsandconditionsandtake careofthepropertyduringtheirstay.
SCREENINGCLIENTS
Wehaveastrictscreeningandverificationprocess inplacewithastrictnoparty/noeventspolicy. Guestswhomeetourrequirementswillproceedwith agreeingtoourstricttermsandconditionsand providingphotoidentification.
PROPERTYINSURANCE
Werecommendthathomeownerscheckwiththeir insurancecompanythattheirpropertyisinsuredfor shorttermrentals.
Holiday Management
Schedule of Charges + Expenses
HolidayManagementFee
18.5%plusGST
AnnualDigitalMaintenance
$390perannum
PromotionalGifts
WelcomepacksforEaster/Christmas:$100-$160(dependentonthevalueofthebooking)
Hampers/RedWine/Champagneforpromotionsthroughouttheyear
LinenService
$44persinglebed
$66perdoublebedorlarger(includesbathtowels,bathmatandfacewashers)
Additionaltowels$5pertowel
LeifBathroomProducts
$88perbathroomforsetof4(500ml)bottles
Refills$12per500mlasrequired,$6perhalfrefill
Shampoos/Conditioners/Bathgels&handsoap
Call-outServices
ForSundaydepartures,weprovideanadditionalservicetoensurethepropertyhasbeen securelylockedbyoneofourstaffmembers.Thisserviceisavailableforafeeof$100. Pleasebeawarethatitdoesnotconstituteanexitinspection;itsolelyinvolvesasecurity checkoftheproperty.
Exitinspectionswillproceedthenextbusinessday.
HouseKeeping
Withinthehousekeepingservicesweorganiselinen,housecleaningandthe replenishmentofamenities.
Wehavethestabilityofallocatingoneofourlongtermprofessionalhousekeepersto eachproperty,allowingthemtobecomefamiliarwithyourhomeandcommunicatewith usaccuratelyifthereareanymaintenanceorotherissuesthatneedtobeattendedto.
LINENSERVICES
Ourlinenteamsprovidequality,professionally launderedlinen,inclusiveofflatandfittedsheets,pillow slipsandbathroomtowelsatownersexpense.
$44persingle
$66perdoubleorlarger
Includesbathtowels,bathmatsandfacewashers.
HOUSEKEEPINGCHARGES
Allingoingcleansandlinencostsareprovidedatthe ownersexpense.(Costsareincorporatedinthenightly rate).
Thedetailedoutgoingcleanwillbechargedtothe guestontopoftheirrentalcost.
Bookingsof10daysormorewillhaveamid-mini clean/changeoflinenandtowelsattheowner's expense.
Bookingsover4nightswillrequire2towelsper personprovidedatanadditionalcostof$5pertowel attheowner’sexpense.
House Keeping
OWNERSHOUSELINEN
Allhomesarerequiredtohave:
Twoduvetcoversperbed
CottonblanketsperbedfortheSummerseason
Mattressprotectors perbed
Pillowprotectorsperpillow
2pillowspersinglebed
4pillowsperdoubleorlargerbed
Teatowels(min.4required)
Pool/beachtowelsformaximumno.ofguests' propertysleeps.
First-aidkit
ADDITIONALSERVICES
Weofferourexclusiveownersthefollowingservices:
Forguests,wewillhappilyorganizeontheirbehalf babysitting,housekeeping,catering,personal trainers,massages,boatcharters&more.
Paymentofmaintenanceaccounts(plumbers, electriciansetc)fromrentalmoniescollectedon yourbehalf.
Managementofkeys.
Handlingofanyrequiredquotesandarranging workstobecompletedontheownersbehalf($50call outfeeand$80perhourthereafter)ifunrelatedtoa holidaybooking.
Wehaveanafter-hourscontactnumberfor emergenciesforguestsandownersalike.
Toiletries
Wesupplyhouseswith500mlbottlesofLeifproductsforeachbathroom.
~Shampoo~Conditioner~BodyWash~HandWash
Theinitialset-upofproductsis$88perbathroom. FullRefills$12eachor$6forahalfrefill
LeifBlueCypress SHAMPOO
LeifBlueCypress CONDITIONER
LeifLemonMyrtle
LeifBuddaWood
PalmBeachHolidayRentals
MarketingPackages
Webelievefirstimpressionscountandwithtoday’stechnology,attentionsspansareshort,sopeople needtobecaptivatedfromtheveryfirstmomenttheyseeyourproperty.Havingprofessional photographyandvideographyareessentialinmakingyourpropertystandoutamongstthefierce competitionintheholidaymarket.Weprovidequalityandconsistencywithourphotographyonour websitesandsocialmediapagestoensurethatwearerepresentingourpropertiesattheirbest,sothat theyhavethebestchanceatsecuringthatbooking.
Ownershavethechoiceofoneofourthreemarketingpackagesbelow;
TheStandardPackage $1500
10photographs(inclusiveof2lifestyleshots)
2SocialMediaVideos(15-20secondseach)
TheGoldPackage$1900
20photographs(inclusiveof5lifestyleshots)
3SocialMediaVideos(15-20secondseach)
ThePremierPackage$2400
20photographs(inclusiveof5lifestyleshots)
4SocialMediaVideosincludingDronefootage(15-20secondseach)
3xdronephotos
ADD-ONS
Pre-shootpropertystylingand/ordeclutteringbyNellSimpson. (Complimentaryhalfhourconsultation). m.0415444468. e.nellsimpsonmail@gmail.com
Drone-3photos-$275
Talent-$330perperson
Pleasenotethisdoesnotincludeanevacuationplan.MarketingmaterialisownedbyNuance Photography.
PalmBeachHolidayRentals
Social Media Marketing Pack
SOCIALMEDIAPACKAGES:
TheBasicPackage$195
Includesatargetedpaidpromotionaladfor15days,promotingyourluxurypropertyacross FacebookandInstagramplatforms.
Benefitsofa15-daypromotionalad:Promotingyourpropertytoagreateraudienceofbetween560 -1.6kpeople&increasedwebsiteclicksofbetween46-134potentialpropertyinquiriesand bookings.
Contentcreationfromprovidedimagery,videos,reels.
DigitalAdReportonyourad.
TheDeluxePackage$395
Includesatargetedpaidpromotionaladfor30days,promotingyourluxurypropertyonFacebook andInstagram.
Benefitsofa30-daypromotionalad:Promotingyourpropertytoagreateraudienceofbetween 896-2.6kpeople&increasedwebsiteclicksofbetween74-214potentialpropertyinquiriesand bookings.
Includescontentcreationfromprovidedimagery,videos,reels.
DigitalAdReportonyourad.
ThePlatinumPackage$195permonth
Includesatargetedpaidpromotionaladfor15days,promotingyourluxurypropertyacross FacebookandInstagramplatforms.
Benefitsofa15-daypromotionalad:Promotingyourpropertytoagreateraudienceofbetween560 -1.6kpeople&increasedwebsiteclicksofbetween46-134potentialpropertyinquiriesand bookings.
3-5featuredsocialmediapostspermonthonPalmBeachHolidayRentalsFacebookandInstagram accountstoover10.5kfollowers–targetedonpromotingyourpropertytoourextensivedatabaseof pastandcurrentclients.
x1min.reelpermonthpromotingyourproperty
Includescontentcreationfromprovidedimagery,videos,reels.
Digitalreportonyourpaidpromotionandsocialmediapostseachmonth.
Pleasenotetheplatinumpackageisamonthlysocialmediaplan.
Before you list with us.
COMPLIANCE
Onceyouhavedecidedyouwouldliketoproceedwithholidayletting,willbetodrawupanExclusive ManagingAgencyAgreementtorepresentyourholidayproperty.OncetheExclusiveManaging Agreementissignedbyallparties,thenextstepswillbetoensureyouhavetheFireSafetyCertificate issued,EvacuationDiagramsorganized,andtheSTRAregistrationandPIDnumbercreatedforyour house.
WhatistheSTRARegistration?
Short-termrentalaccommodation(STRA)isaccommodationinresidentialhomesthatismade availabletoothersonacommercialbasisforatemporaryorshort-termperiod.STRAisoftenfacilitated throughonlinebookingplatformssuchasStayz,AirbnborBooking.com.
TheNSWGovernmenthasimplementedanewstate-wideregulatoryframeworkforSTRA,which includes,anewplanningframework,firesafetystandardsforSTRAdwellingsandaGovernmentrun STRARegister.
FIRECOMPLIANCE
ToensurethatyourpropertymeetstherequirementsforaSTRAPropertyIDnumber(STRA-PIDXXXX)allhostsmustcomplywiththenewfireandsafetyrequirement.Alldwellingsmusthavesmoke alarms,fireblankets,fire-extinguisher,fireevacuationplansandsignage,includingthenational emergencyservicesnumber(000)andadviceforgueststodownloadtheEmergency+app.
WehaveincludedcontactsthatareabletoassistwithFireSafetyComplianceCertificateaswellasthe creationofFireEvacuationDiagrams.
FIRECOMPLIANCEContinued
ForthesmokealarmtestingandFireComplianceforShortTermRentalHolidayHouses wecansuggest:
• ShoreSmokeAlarms:ShaneArmstrongshoresmokealarms@gmail.com 0401006219
ForEmergencyEvacuationDiagramsandfloorplans
•Evacu8EmergencyDiagrams:ChantelleFrew 0411115246chantelle@evacyoueight.com.au www.evacyoueight.com.au
•OneBoxMedia:LeonSidik-Founder&CEO 0404779920www.oneboxmedia.com.au hello@oneboxmedia.com.au
HowtoRegisterforaSTRAnumber?
ToobtaintheSTRAPIDnumberyoumustensureyourpropertycomplieswiththenewfire andsafetyrequirementsasmentionedabove.
Thepropertywillneedtoberegistered,andanSTRAPIDnumberissued,beforeitisrented. InstructionsabouthowtocreateaNSWPlanningPortalloginareavailableontheNSW PlanningPortalwebpage.
OnetheSTRAregistrationisCompletedtheownerwillbeissuedwithaSTRAPropertyIDnumber (STRA-PID-XXXX)whichmustbedisplayedonanonlinepropertylisting.Oncethisnumberisissued, pleaseforwardthenumberandassociatedexpirydatetoourholidayrentalteam.
ShortTermRentalInsurance
Alllandlordsarerequiredtoholdshorttermholidayinsurancethatcoverstheirliabilityfor thirdpartyinjuriesanddeathvalidfortheoccupancyperiod. Accidentaldamage&deathalsomustbeincluded,wehavemanyownersusingBlueZebra, TerriScheer,&CGU.
Onceyouhavethecorrectinsurancepolicy,pleaseemailusacopyofthecertificateofcurrency withthepolicynumberandexpirydate.
Weddings&Events
HereatPalmBeachHolidayRentalswewelcome&areverypopularasadestinationforgueststostay atfortheirspecialoccasionshoweverwehaveastrictnopartypolicyforallofourproperties.
OurPartyPolicy
ZeroToleranceforanyparties,events,ordisruptivebehaviour.Ifanyoftheaforementionedoccursatthe propertyitmayresultinimmediateevictionfromthepropertyandallsecuritybondfundsforfeited.
CODEOFCONDUCTFORSHORTTERMRENTALACCOMMODATION administeredbyNSWFairTradingonthefollowinglinkhttps://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0012/925788/Code-of-Conduct-for-theShort-term-Rental-Accommodation-Industry.pdf.
CodeofConduct
PalmBeachHolidayRentalsfollowsbest practicepoliciestoensuretheproperties werepresentforshortterm accommodationaresafe,secureand protected–andnotdamaged. Asthesepropertiesarenotincommercial areasGovernmentregulatorsand Councilsalsohavestrict rulesandrequirementsforholiday lettingandwillprosecutethosewhobook propertiesforholiday/shorttermanddo notabidebytheshort-termholiday lettingregulationsforreasonssuchas: noise,disturbance,parties,overcrowding etc…
PalmBeachHolidayRentalsrepresents theluxuryendoftheshort-termholiday lettingmarket andwehavefairyetstrictguidelinesalso. Werequireanundertakingfromguests andclientswhobook forshortterm‘accommodationonly’not tohaveparties,eventsorgatheringsand giveanassurance thatthepropertyrentedisfortheuseof registeredguestsandfortheuseofthose people.
Aday/eveningvisit/luncheon/dinnerby afewfriendsisfineifconfirmedwiththe PalmBeach HolidayRentalsteaminadvance.
HousePreparation
Beforeeverybooking,wewouldliketoensureallofourbeautifulholidayhomesare preppedandreadyforguests.Duringpeakseasonownersmustvacatetheproperty48 hoursbeforeandafteraguest'sstaytoallowforproperpre-inspectionandexit inspections.
Belowisachecklistofwhatwerequiretobecompletedpriortorentals.
·BBQandovensdeep-cleaned
·BBQtoolsandcleaningproductscheckedandstocked
·Twogasbottlesavailableonsite(forBBQsthatarenotpipedgas)
·Windowscleaned(ifneeded)
·Poolcleanedandserviced
·Ensureallbedshavetwosetsofdoonacovers
·Ensureallbedshavemattressprotectorsandpillowprotectors
·Ensurethebeach/pooltowelsarestockedandingoodcondition
·Ensurethatthereareaminimumoffourteatowels
·Forpropertiesaccommodating10+guestsshouldhave2xredbinsavailableattheproperty.
·Airconditioningandappliancesserviced
·Insect/Pestsprays
·Housewashing,gutterscleaned,windowsandpathwaysgurneyed
·Poolserviceschedulesupdatedtoweeklyrotationswithserviceprovidersforthesummermonth
·Ifyouhaveaback-to-backbookingtheownerwillberequiredtopayforrubbishremovalforthenext guest
·Gardens,pathways/drivewaysandlawnareasshouldbemaintainedbeforeguestsarrive
Ownersmustvacatetheproperty48hoursbeforeandafteraguests’staytoallowforproperpreinspectionandexitinspections.Ifownersdonotvacatewithrespecttothistimeframeahead of/followingapeakseasonbooking,thiswillincuranexpresscleaningfeeofmin$500(subjectto changebasedonpropertysize)ontopofthenormalcleaningfee.Returningonthedayofguests' departure,priortoafullexitinspectionbeingabletobeconducted,willresultintheforfeitureofany bondentitlement.
Preparationiskeyanditmayseemlikeacostupfrontbutbeingpreparedcanstopadditionalcostsin thelongrun. Ifyouwouldlikeassistanceorsuggestedcontactstocarryoutthesetasks,pleasereach outtooneoftheholidayteamandweareveryhappytoorganizeonyourbehalf!
HOUSEBASICS
BBQEquipment(tongs,spatula,cleaning suppliesetc).
Coffeemachine(Nespressorecommended).
Hairdryer(s).
Iron&ironingboard.
Dustpanandbroom.
Heating(oilheatersrecomended).
Firewood(forhouseswithanopenfireplace).
Wifi
Pool/beachtowels.
HouseEssentials
Inpreparingyourhomeforholidayrentals wedorequirethefollowingessentialitemsto beprovidedbyowners.
GLASSWARE&CROCKERY
Pleaseensureyourhouseisstockedwith sufficientlevelsofwineandchampagneglasses, tumblers,androckglasses,aswellasmugsfor teaandcoffee.
Flatwareandcrockeryshouldbeableto accommodateatleastthemaximumnumberof gueststhehousecansleepwithafewspares.
Servingware(platters,servingutensils,mixing bowls).
HOUSENOTES
Weaskownerstopleasesupplynotesand informationfortheoperationofapplianceswithin thehousethatrequirefurtherexplanationforguests, including:
OperatinginstructionsforTVandmusicrelated entertainmentsystems.
Air-conditioningandheatingunits
AnyClipsalorCBUSwallunitsinthehouse
Specialinstructionsornotesthatyouwouldlike gueststobeinformedof.
WealsoaskownerstopleaseprovidetheWiFi network,username,andpasswordfortheguests touseduringtheirstay.
Pleasenote:Ifahouseholdappliancemalfunctions duringaguest'sstay,therepaircostfallsonthe ownerunlesstheguestsdemonstratetheyare responsibleforthedamage.
HouseEssentials
BEDDING
Pillowandmattressprotectorsforallbeds
Valancesforbedswhereappropriate 2xpillowsforsinglebeds&4xpillowsfordouble and/orqueenandkingbeds
Doonasanddoonacovers(2xsetofdoonacovers perbed)
Cottonblanketsforsummermonths
Pleasenote:Ownersmustnotifytheteamofany changesinbeddingconfigurationtoavoidadditional linencharges.
PANTRYESSENTIALS
Dishsoapanddishwashertablets
Spongesandwashingcloths
Teatowels
Basiccleaningproducts
Binliners
Tea,coffee,sugar,oliveoil,vinegar,alfoiland clingwrap
HOUSEKEYS
Werequireatotalof4setsofkeys
2guestsets
1housekeeperssetallowingaccesstothelocked upcupboardwithadditionallinenandhouse amenities
1officeset
2garageremotesifapplicable
HOUSEWASTE
Allhomesrequiretworedbins.Arubbishservice willbeorganisedforallguestbookingsatthe ownersexpense(ALLbinsmustbeemptyfor incomingguestsexceptthegreenvegetationbin). Thisalsoappliesforbacktobackbookings.
Guestsarerequiredtoputtheirbinscurbsideon departureand/orSundaybeforecollectionthe followingday.Excessrubbishleftbytheguestswill bechargedtotheguests.
Ifaownerwishestohavethebinsemptiedonthe samedayastheguestsdeparturesotheyareableto personallyusethehouseandwouldlikefreshbins fortheirstay,thisisacosttotheowner.
ShortTermRentalCodeofConduct
Shorttermrentalhosts,guestsandmanagementcompaniesinNSWarerequiredtoadheretoa mandatorycodeofconductforshorttermrentalaccommodation.
Thefullcodecanbefoundat: https://www.fairtrading.nsw.gov.au/housing-and-property/short-term-rental-accomodation
TheNSWGovernmenthasintroducednewsafetystandardsforShort-TermRentalAccommodation. Evacuationplansforallholidayproperties,alongwithfiresafetyisnowarequirement.
KeyObligations:
OWNER
Holdinginsurancecoveringliabilityforthirdpartydeathorinjuryontheaccommodationpremise. Youmustlistyourpropertyonthepremisesregisterwhichcanbefoundat: https://www.planningportal.nsw.gov.au/STRAAGENT
AGENT
Ensurethatthepropertyregistrationnumberisdisplayedforallproperties.
TakingreasonablestepstoensureguestsmeettheirownbehaviorobligationsintheCode,including makingguestsawarethattheCodeappliestotheirstaymakingacopyofthecodereadilyavailabletoall ourguests.
ToprovideguestswithouremergencycontactdetailsalongwiththedetailsforAustralianemergency services.Includinganemergencyelectricalserviceandanemergencyplumbingserviceprovider.
Ensuringthatpremisesarenotrentedtoaguestwhoisrecordedontheexclusionregister.
ShortTermRentalCodeofConduct
KEYOBLIGATIONSFORGUESTS
Notmakingnoisethatunreasonablydisruptsneighbours.
Notcausingdamagetothepremises.
EnsuringthatanyvisitorsalsocomplywiththebehaviourstandardssetoutinTheCode.
BreachingTheCode-listingonindustryexclusionregister.
ArangeofpenaltiesmaybeimposedforbreachesofTheCodebythehostsorguests,includingwarnings, fines,ora'strike'forseriousbreachesofTheCode.
Ifaguest,host,managementagentorthepremiseshastwostrikesrecordedwithinatwo-yearperiod, theywillbelistedonanindustryexclusionregister,preventingthemparticipatingintheshort-term rentalindustryforfiveyears.
SEASONS
PeakSeason-7nightminimum.
ShoulderSeason-fromaminimumof2nights
LowSeason-fromaminimumof2nights
LongWeekends-fromaminimumof3nights
Easter-fromaminimumof4nights
OWNERBOOKINGS
Weunderstandthatownersenjoyusingtheirownproperties,althoughweaskownerstoblockout datesontheHomHeroOwnersPortal,otherwisepleasesendviaemailyourrequireddatesandoneof theholidaystaffwillhappilyupdateyourcalendarforyou.
Forfriendsandfamilystayingatyourproperty,wearehappytoassistinprovidinghousekeys forthemtocollectfromouroffice Anycleaningorlinenrequestsfornon-managedbookings, wearehappytoprovidecontactdetailsforthoseserviceproviders,fordirectcoordination.If youwouldliketoorganiseanymanagementservicesbyourteamforpersonalguests,weare happytoorganisewhateverrequirementsyoumayhave Pleasenotethechangestoservicea non-managedbookingareasfollows:
On-sitemeet&greet$100
Conciergeservices$50calloutfee+$80perhourforanystaffattendanceneededonsite (min 1hour)
ACCEPTINGBOOKINGS
Toenableustomosteffectivelyrepresentyouandyourproperty,weareaskingthatyouensure thatdatesareblockedoutforownerbookings(includingfamily/frienduse)6monthsin advance,asweacceptbookingsforvettedclientswheredateswithinyourcalendarshow availability.Bookingsforpersonalusecanbeaddedatanytime,ofcourse,butwedoaskthat calendarsarekeptuptodateforpersonaluse.Foranybookingrequeststhataremorethansix monthsinadvance,wewillseekownerclarificationonavailability
WHOISMYMAINPOINTOFCONTACT?
AmethystRobinson(Director)amethystrobinson@ljhookercomau
KristelTurner-HolidayManager+OwnerLiaison
Yourmainpointofcontactforanyowner-relatedmatters)kturner@pbhrcomau
ElyseWilson-PropertyOperationsAdministrator
Overseescoordinationwithessentialtradesforpropertypreparationbeforeguestbookings andmanagespropertymaintenancebetweenstays.-elyse@pbhr.com.au.
BrookePrentice- BookingsPrimarybookingagentintheHolidayDepartment, responsibleforhandlingallincomingbookingrequeststhroughphone,email,andother channels bprentice@pbhr.com.au
PortiaLauchlan-GuestService
Portiaservesasthemainpointofcontactforin-house guestservicerequestsandactsastheprimaryliaisonforguest-relatedmattersduring theirstay.
Testimonials
PEGASUS,PALMBEACH
"OurthankstotheterrificstaffatLJHookerPalm Beach.Wefeelthatourdesireforpeopletoenjoya wonderfulexperienceatourholidayhomeis sharedbytheteam.Theydoeverythingpossibleto makeithappen"
Bridget&Drew
THEGLASSHOUSE,PALMBEACH
"IammorethanhappytorecommendPalmBeach HolidayRentals.Theyareextremelyreliableand thoughtful,nomatterhowchallengingthetaskis, theyalwaysmanagetogetthejobdone".
Patrick&Amanda
SWELL,PALMBEACH
"WecannotthankyouPalmBeachHolidayRentals teamenough.Theydoanincrediblejobof seamlesslyprovidingSwell'sholidayrenterswith anunforgettableexperienceonourbehalf. Workinghardbehindthescenesnothingistoo muchtroubleandtheteamdealswithallfacetsof theholidayrentalprocesswithutmostefficiency".
Michele
FREYA,PALMBEACH
"TheLJHookerholidayrentalteamare professionalandfabulous!Greatpeopletohaveon yourside".
Kimberly
ABSOLUTEBEACHFRONT, WHALEBEACH
"Twoyearsago,wedecidedtoappointPalmBeach HolidayRentals.Overthisperiodtheserviceand qualityoftenanthasbeenexceptional.Theteamis extremelyreliableandprofessionalonalllevels.I wouldnothaveanyhesitationsinrecommending theteamtoanyowner".
Joe
EDGEWATER,PALMBEACH
"PalmBeachHolidayRentalsarevery accomodating.Theyvetclientsthoroughlyand managethewholebookingmakingitveryseamless forowners.Whenthingsrequireattentionatthe house,theymakeiteasyandarrangetherepair fromtheirextensivelistofTradesmen.Thestaffare diligentandthoroughwhencompletingingoing andoutgoinginspections."
I.Steele
Notes
