Paul Uduk: Books / Book Products/ Platforms / Media
Bridges to the Customer’s Heart Commonsense Uncontested Strategies to Outsell, Outsmart, and Outcompete the Competition by Doing the Simple Things They Wouldn’t Do ISBN: 9781438959672 Paperback
“It has to be one of the best books I have read and overall the most succinct on customer service in Nigeria.’’ - Chioma Nwagboso, The World Bank Group
‘Bridges to the Customer’s Heart helps readers shift their focus from what can’t be done to what can be done. It reminds us of our potential as opposed to our limitations. I recommend it unreservedly.’’ -
Richie Dayo Johnson, Founder, Richmond Johnson Academy
‘’I loved the book and it is still on my desk.’’ -
Cindy Novotny, CHSE, CEO, Master Connection Associates, Rancho Santa Margarita, California
Bridges to the Customer’s Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading each Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads. Buy at www.pauluduk.com or on Amazon.
The Gods of Quality Strike Back The Rise and Near Fall of an Iconic Bank, How it Flunked the Ultimate Test and Paid a Humiliating Price: The Unauthorised Story and Other Lessons on Excellence ISBN: 9781426972249 Paperback Beware, The Gods of Quality are no respecter of persons or institutions and will strike back without mercy at any institution that desecrates the hallowed chambers of Quality with impunity once their patience runs dry. In this entertaining thriller of a book, supported with facts, figures and statistics, the man who brought us the highly acclaimed Bridges to the Customer’s Heart digs deep into recent history and reveals why one of the world’s most iconic banks, founded in 1917, a scion of the prestigious Barclays Bank of England became a victim of the Gods’ wrath. In The Gods of Quality Strike Back, you will feel the excitement of the author’s efforts, the agony of being stopped in his tracks as he sought to alert the management of the Big Three of his research findings, and finally the drama of The Gods devastating strike. In the end, you come away ready to take your game, be it personal, institutional or business to the next level knowing the Gods are watching. Buy at www.pauluduk.com or on Amazon.
Wealth Beyond Your Imagination – It’s Up to You!
“Wealth Beyond Your Imagination … it’s a masterpiece put together.” - Joel Omeike, CEO, P4PE Institute ASIN: B00UB3KBJG Audio and EBook
Mother Theresa didn’t have much material possessions, yet she is revered the world over as a Saint of the Roman Catholic Church. So there is more to success. Success is a continuum that extends from a series of individual achievements to significance and finally to legacy. In this thought provoking audio book, author Paul Uduk shows you the basic steps you can take to achieve lasting success in the journey of life. Buy at www.pauluduk.com or on Amazon.
Spring Flowers The Nineteen Moments of Spring that Ignite Your Passion and Fire Your Dreams ASIN: B017FB7YYG
Spring Flowers will awe, inspire and provoke you to action, whether you are a Toastmaster seeking a jab of adrenaline to spring to action, or a nonmember looking for that one thing that can help you see life in all its spring glory. Renewal, rebirth and blossom are what Spring Flowers is all about. Buy at www.pauluduk.com or on Amazon.
THE CELEBRITY SPEAKER Speak Like The Orators of Old, Impact the World and Grow Rich ASIN: B00UBUG6HA A mind-tingling book on the “speaking” industry, The Celebrity Speaker takes a holistic look at the emerging Expert Industry and guides readers on how they can break into the industry and make it big as celebrities. Packed full with examples of the movers and shakers of the Expert Industry, locally and internationally, such as RDJ, Fela Durotoye, Brendon Burchard, Tony Robbins, Les Brown, and a host of others, The Celebrity Speaker is an indispensable guide to speakers, trainers, authors, and all those who wonder how the glamorous “speaking” industry really works how the celebrities make their millions. Oh Calgary – My Toastmasters Journey and the 25 Secrets I Learnt Along the Way that will Make You Unstoppable is dedicated to Paul’s teeming fans from all over the world. Made up of a collection of articles, this is the volume one of Paul’s Platinum Collection meant to light the way for anyone who wants to learn to be unstoppable and much more. The book will motivate, educate, entertain, awe, inspire, provoke and challenge you to join the expert industry to make your voice heard and change the world. Join Paul to master the secrets of building networks and performing at a level only the top 5 per cent who are unstoppable dream of. This Ebook is digitally delivered to your iPad or Kindle Fire direct from Amazon.
Credit Appraisal & Procedure Handbook is a short but powerful lending reference manual for the “innocents� or newbies in financial institutions, especially retail/commercial and microfinance banks. The manual covers ideas about making a better job of sifting good credit (business) from bad ones. It is intended to guide credit officers in their journey as they navigate the murky waters of lending. Used within context, it should help users see their way through more easily in the lender/borrower continuum.
Paul Uduk: Platform Products & Services Book Writing Clinic (BWC) has the purpose to create one million authors with thriving Expert Empires all over Africa. BWC Alumni is a vibrant and growing community supporting each other to get their stories out to the world.
(Book Writing Mini-Course that shows you how write and Market Your Book & Build an Expert Empire)
Members comprise the entire spectrum of professions: architects, medical doctors, pharmacists, teachers, business women, entrepreneurs, journalists, motivational speakers, bankers, engineers, media executives, lawyers, beauty therapists,
HR practitioners,
management
consultants,
authors and others in between. Join the community today and get your story out to the world. At BWC you’ll change
your footprints and move from a follower to a thought leader operating in seven dimensions with an Expert Empire.
Scribble Executive Book Solution Scribble is the end-to-end book solution for the driven executive who insists his or her voice must be heard. This service is meant for the ultra-busy executive determined
to send his or her voice out to the world but is unable to find that illusive commodity, time, to bring his or her message alive. Leveraging experience from around the globe,
backed
by
years
of
actual
book
solutions, Scribble guides you on brainstorming book title and sub-title, cover design options, chapter and subchapter framework, content, layout, writing, editing, formatting, and selecting publishing options, all in a highly confidential and personalized ambience. We don’t stop there, we move mountains to give you the edge by handling irritants such as arranging ISBN, foreword, preface, cover design, back cover, about author, book summary, blurb, size, binding options,
publicity,
marketing and much more. An Executive Book Solution like no other, Scribble is the Rolls Royce of the book writing industry.
Speak Like The Orators Of old (Executive Speaking Coaching Service)
Speak Like The Orators of Old is the most respected Platform for the ultra-busy executive who wishes to speak with polish, élan and class, driving the audience to pant for more. At Speak Like the Orators of Old, you learn how to speak professionally. If you wish to take your speaking game to the next level, Speak Like the Orators of Old will take you there. At Speak Like The Orators of Old, you don’t just gain platform mastery, you get to meet some of world’s most gifted Nigerian speakers like RDJ, Remi Abere, Ubong Essien, Oladele Olunike (“The Polyglot”), Dunni Olasehan and many others. Register here to start playing a bigger game and read Paul’s must-read article for aspiring motivational speakers, “The 7 Top Mistakes Amateur Motivational Speakers
Make”.
Don’t
wait,
get
started
today, buy Paul’s E-book on public speaking, “The Celebrity Speaker: Speak Like the Orators of Old, Impact the World and Grow Rich” Executive
Business
Roundtable
(The
Legends
Network) is a platform for networking at the highest
(Executive High-level Networking Platform)
levels. Only founders, CEOs and pre-approved senior executives can join. What would you give for the ability to tap into a group of fellow business leaders who can offer you direction based on their experiences? EBR members share their wealth of business experience with fellow founders, CEOs and other senior executives in a relaxed atmosphere. Members get to meet with other movers and shakers, share business ideas, and network. Roundtable members gain access to multiple heads, gain insight to revolutionary new business ideas, technological innovations, and newbies learn from veterans. Sometimes deals are consummated among members.
Experience Annex Experience Annex is a platform for role models and real thoroughbreds
-
Exemplary
Leaders, Legendary
entrepreneurs, and World-Class Professionals - to share their wisdom with the world. By sharing, these thoroughbreds unconsciously let their light shine on the world - giving direction to the lost, wisdom to the naive, and courage to the
lily-livered. By sharing, these role models serve as beacons of hope in our fractured world. In short, by sharing, they
make the world a better place. At Experience Annex you also get to learn mega trends, latest techniques, profound tips, game changing tools and massive moves that tilt the competitive landscape in your favour. Whether you’re job hunting for that critical first start, an employee seeking for an outlet for your creative juices, a solopreneur looking for ways to make a bigger impact, and grow revenues, Experience Annex delivers. As Marshall Goldsmith once said, What Got You Here, May Not Take You there! Experience Annex helps you make sense of our world that is changing at the speed of light. Let Experience Annex guide you gingerly into your desired future.
EXPERIENCE ACADEMY
EXPERIENCE ACADEMY
Experience Academy is Nigeria’s most comprehensive
-aka High Impact Academy (High Level Live Seminars Platform)
consultants, seminar leaders, and online information
training platform for authors, speakers, coaches,
marketers. At Experience Academy we've trained more experts and professionals than any other training platform in Nigeria on how to get published, get on stages, host seminars, become life and business coaches, and monetize their advice and training online. Experience Academy is an online program as well as a live event, held twice per year. Since our program only opens a few times per year, please ensure you receive notifications about our course openings and enrollment by
entering
your
http://www.pauluduk.com.
name
and
Experience
at
Academy’s
founder and lead instructor is Paul Uduk, the soon to be
#1 New York Times bestselling author of Bridges to the Customer’s Heart.
Experience TV is a subscription-only online channel that broadcasts all Experience Annex (retail) and Experience Academy (corporate) training programs to audiences all over the world.
Expert Empire Program
At exactly the same time on January 1st every year, everybody takes off from the same starting block, with
great expectations. However, by the close of December (Video course, with workbook, worksheets and 31st of that same year, the greater majority become worse materials in PDF) off, a big chunk remain stagnant, a minority become slightly better off, and a sliver massively scale up and become wiser, wealthier, healthier, and happier. What sets this tiny minority apart from the rest? If I may tell you, a combination of simple corrective action steps taken purposefully! The recognition of the unwritten LAW
that
says
ONLY
ACTION
WINS!
The
subscription to the PRINCIPLE that says your destiny is in your own hands. The undying determination to answer in the affirmative, Brendon Burchard’s life and death question, did I matter? By so doing, they win against all odds! Expert Empire Program shows you everything you need to win massively as an Expert with a thriving Expert Empire.
PAUL UDUK: E-PRODUCTS AVAILABLE AS BONUSES The Service Blueprint is the ultimate resource brimming with strategies that enables you prevail and win massively in business big or small. Focus on the customer and the way she feels about or perceives your service is the most powerful force that determines whether you win or lose in business today. This blueprint is for you if you’re ready to take the service bull by the horn. It’s replete with actionable steps that you can implement right after listening. How to Become Unstoppable shows you how to mentally set yourself up to achieve everything you ever wanted. Indeed, how to become unstoppable. It all starts with your mind. A mind once stretched can never return to its old limit. Embrace the idea that you can’t shrink yourself to greatness. Enjoy. How To Master Negotiation reveals the secret of negotiating in three dimensions and getting anything you want in life and in business. In it you’ll learn what three-dimensional negotiation is, why you should always negotiate in three dimensions, and how to craft a three dimensional negotiation strategy.
How to Excel In Sales is a primer on how to understand customer behaviour in the age of uncertainty, and unreason in order to win more sales. This is the age where Apple toppled IBM, Wikipedia toppled Encarta and Encyclopedia Britannica, and Instagram toppled Kodak. This is the age where the buyer knows more than the seller: the age of caveat venditor as opposed to caveat emptor. What are the lessons for buyers? Enjoy. How to Be a Great Leader shows you how to massively scale your influence. Are you a leader? Look behind you to confirm by the numberof followers queuing behind you. At the heart of great organizations is great leadership. Great leadership is about selfless service, trust and personal character. You learn how to build your leadership mojo right here. Mastering Basic Credit - The Professional Credit Coaching Program is made up of 15 modules and runs a total of 12hours. It’s well researched, illustrated with diagrams, and supported with rich resources for selfpaced learning. It is the best alternative to face-to-face learning. As it is web-based, it is available 24 hours a day, 7 days a week, all year round.
PAUL UDUK: Newsletters Excellence Weekly explores the frontiers of Excellence and Quality in organizations and how individuals
deliver
excellence.
Unless
you
differentiate through service whatever you
(Corporate Newsletter, offer will become a commodity. Organizations Sent out automatically weekly that compete on Excellence & Quality enjoy a – on Mondays) difficult to match advantage. Excellence Weekly shares thoughts on how to design and calibrate service that excites, delights and caresses. The swifts are one of the most agile birds on the planet. Their aerial acrobatics are some of the most stunning natural wonders to behold. They slide, glide, dive and somersault at speeds of over 160km
(Individual or general per hour. They change direction with breathtaking Newsletter, Sent out automatically twice a nimbleness. If you must accelerate your success, week – Mondays and your agility must equate that of the swift. Agility Thursdays) requires forthrightness, boldness, and attack. By
attack we mean being action oriented, adopting agility mindset, not waiting for the perfect answer. Is your thinking clutter free? If you must revolutionize your thinking, SWIFT Newsletter will guide, nurture and propel you forward. That’s our promise. Welcome to my personal newsletter. It’s my gift to you. Enjoy!