Turner tmc ops guide v2d01 1

Turner Media Centre Operational guide Document: Version 2: Draft 1 Date: 17 September 2015

Version 02 Draft 01

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Index Essentials 01 Introducing Turner Media Centre

Ingest 13 Add material to the library

Repair 21 Technical edit

Compliance 27 Editorial review and edit

Library 35 Media management

Localisation 39 Create regional versions

Promotions 45 Rough cut story and creative edit

Graphics 57 Store graphics in the library

Export Approval

Approve material before export

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Download 65 Export material to local storage

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Essentials

Introducing Turner Media Centre Add image here

Tools

Process

Š Image copyright

Library

Key features

New app: Turner Media Centre.

Single Turner EMEA library.

New tools to manage content.

Many activities automated.

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Key benefits

Rapid access to content.

Access content from all Turner EMEA. Multiple people can view the same content.

Reduced use of tapes and duplication.

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Graphics

Compliance

Repair

Ingest

Overview

2

Review

Repair

Approve

Set Up Review

Ingest Annotate

Identify Edit

Review

Repair

Approve

Review

Annotate

Edit

QC

Review Review

Repair Annotate

Approve Edit

QC

Set Up

Ingest

Approve

QC QC

Approve

Approve

Approve TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Play Promo Localisation Export

Set Up Log on

Add Clips Search

Rough Cut Load

Download

Creative

Approve

Set Up

Send

Create

Set Up

Add Clips

Rough Cut

Download

Creative

Approve

Set Up Set Up

Add Clips Send

Rough Cut Create

Download Approve

Creative

Approve

Set Up

Send

Create

Validate Play

Fuse Validate

Approve

Review

Validate Fuse

Fuse

Approve

Approve TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

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Quick start guide Log in / log out

Find material

Turner Media Centre is a web based application for PCs and Macs on the Turner EMEA network.

Access programmes, promos, graphics, subtitles and more via Turner Media Centre.

A brief overview is shown below with practical examples shown on page 12.

> Request access To request access contact the helpdesk.

You’ll receive an email to confirm that your TMC account has been set up.

Please don’t share login credentials.

You’re responsible for your own account. > Log in To access TMC visit: tmc.turner.com Please note: When working in Munich access TMC via: munichtmc.turner.com > Log out

> Quick search Right-click on Search, then Quick Search.

TMC > Browser > Media Navigator > Search > Advanced search Right-click on Search, then Advanced Search.

TMC > Browser > Media Navigator > Search > TMC CORE ID search Right-click on Search, then New Title Search TMC > Browser > Media Navigator > Search > Navigate library structure

To logout from TMC close the browser.

Navigate library structure to find material TMC > Browser > Media Navigator > Library

Home page PLAYER PANEL

ACTIVE ASSET PANEL

BROWSER PANEL

BROWSER PANEL

STORYBOARD PANEL

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Play / view material

Use Turner Media Centre to select and view material on your desktop.

> Load material in player To load an asset double-click on thumbnail.

Use the PLAY button to start the video. > Watch full screen Display full screen. ESC to exit. > Audio scrub To hear the audio, hold CTRL key while dragging scrub bar. > Eject on exit Release asset after use. > Events View ‘events’ such as in/outpoints, segmentation and items that need to be repaired. Load the asset, then view the EVENTS tab.

TMC > Active Asset Panel > Events Tab. > Subtitles

Top tips > Copyright The Turner copyright policy applies to all content accessible via Turner Media Centre.

If you’re in any doubt about the correct use of material please contact your line manager. > Versions Many items in the library have multiple versions. Make sure you select the correct version. Adjust the search results to show ‘subtype’.

Further details on page 6. > Adjust layout Drag panels around to change layout.

Save personal layouts and reset if required.

Save: TMC > View > Create New layout Reset: TMC > View > Reset Current Layout > Log off Please ensure that you close the browser after use.

View subtitles where available. Load the asset, then view the SUBTITLES tab.

TMC > Active Asset Panel > Subtitles. > Audio tracks Access up to eight audio tracks. Choose which tracks you monitor on your desktop.

Load the asset, then view the Audio tab.

TMC > Active Asset Panel > Audio

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Normalised Deflashed

Original

Compliance version(s)

For each compliance level

Localised Variants

Super Stack Video file 1

AV AV

Video file 2

AUDIO

Audio .WAV 1

AUDIO

Audio .WAV 2

SUB

Subtitle file 1

SUB

Subtitle file 2

Inside Turner Media Centre Variant

Overview: File based workflow

AV

Video file 1

AUDIO

Audio .WAV 2

SUB

Subtitle file 2

FUSE

Turner Media Centre Process

Fused Asset

Business processes (e.g. creating regional variations) are created using workflows.

Original material is ingested and distributed as electronic files around Turner EMEA. Many activities are automated. Over time we will use fewer tapes.

Tapes

TX Ready Asset

FUSED

Localisation

Files

Order

Technical Compliance Review

Ingest

1

2

Playout

3

Archive

4

Versions

Each programme may have multiple versions.

A brief summary is shown below.

Normalised Deflashed

Original

1

2

Original material direct from the distributor.

Meets required Turner technical standards.

Use for previews and initial planning.

Used by compliance and localisation teams.

Do not use for creating promos.

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Do not use for creating promos.

Compliance version(s) 3 Content safe for transmission in specific regions.

Use this version for transmission or creating promos.

Examples are shown on page 7.

Localised Variants 4 A local version of the transmission ready material.

Typically new languages or subtitles have been added.

Use this version for transmission or creating promos.

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Compliance levels

House numbers

Material is edited to ensure it is suitable for broadcasting in specific regions.

A house number is a unique reference used to identify a piece of material.

The main ‘compliance levels’ used in Turner EMEA are shown below.

This information will help you search and find material.

> NECP — Northern Europe Complied to Turner EMEA standards incorporating Ofcom requirements > CECP — Central and Eastern Europe Complied to Turner EMEA standards incorporating RSE requirements. Lower level violence/grossness. > MECP — Middle East and Turkey Complied to Turner EMEA standards incorporating Islamic cultural & religious requirements > NGUT — Northern Europe General Ent. UNCUT Acceptable to Turner EMEA standards incorporating Ofcom requirements (NB requirements as to time of broadcast will be assigned at certification level) > NGCT — Northern Europe General Ent CUT Acceptable to Turner EMEA standards incorporating Ofcom requirements (NB requirements as to time of broadcast will be assigned at certification level) > NTCP — Non-Turner Complied Complied to external Turner standards incorporating requirements of relevant regulatory authority > UNCP — Uncomplied Material not yet complied at any level TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

> Example house number UK_SA_BENTEN0001_01

[Language]_[Programme type] > Language code AR_ Arabic CE_ Polish; Hungarian; Romanian DU_ Dutch FR_ French GE_ German GH_ German HD IT_ Italian NO_ Danish; Swedish; Norwegian PB_ Polish; Arabic (Greek 5th Audio) PC_ Dutch; Eng; Russ OR Dutch; Eng PO_ Polish SO_ French; Spanish / Italian (Legacy) SE_ Russian; Bulgarian SP_ Spanish SH_ Spanish HD TE_ Test House Numbers TR_ Turkish (Not Ingested in London) UK_ English UH_ English HD > Programme type _FF_ Feature Film _PA_ Programme Animated _SA_ Series Animated _SN_ Series Non-Animated _SH_ Short _S#_ Special > Further information online http://myXen/

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Inside Turner Media Centre Regional Variations

An overview of regional variations and the link to ‘super stacks’.

Super Stack

Variant

Fuse

Fused Asset

VIDEO English FUSED ASSET

VIDEO French AUDIO English

VIDEO French

Broadcast Ready

AUDIO French

AUDIO French

AUDIO Spanish

SUBTITLES Eng

French Video French Audio English Subtitles

Fuse

SUBTITLES Eng SUBTITLES Fr

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Operational information How do I ...?

Turner Media Centre can assist with a number of everyday tasks.

> Set up/amend access

> Share material

An individual user account (including privileges) is required to access Turner Media Centre.

We’re looking at how we can improve this feature for further versions of TMC. At present use the following methods to share material:

Add, amend or delete accounts via IT helpdesk. Allow 48 hours to process requests. Visit http://connected/

Colleagues within Turner Use Tuner Media Centre to share material with colleagues. Email the house number to your colleague(s). Colleagues should use TMC to search for the asset.

> Remote access Use Turner’s eWork service to access Turner Media Centre on location or from home.

You’ll require an account to access Turner Media Centre. Details at the top of this page.

External Viewers

> Research and view Use Turner Media Centre to research and view items from the Turner EMEA library.

All programmes plus the majority of promos from the last two years have been added to the TMC library.

Trusted partners can apply to use the Turner eWork service and access TMC remotely. Copyright policy applies.

If you need access to material not in the library contact Content Operations.

Email: LondonTandOContentOperations

@turner.com > View in/out points and segmentation Use Turner Media Centre to view ‘events’ such as in/out points and segmentation.

Load the asset, then view the EVENTS tab.

TMC > Active Asset Panel > Events Tab

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What’s new

Help

February 2015

Where to get help

There are a number of changes to the current operation. A summary is shown below.

> Access material online Research, view and download material via Turner Media Centre. This includes ‘originals’ and ‘complied’ versions for different regions across the Turner EMEA family.

There is no need to order material from London. In addition, there is no need to maintain a local library for items ordered from London. > Reduce the use of tape Where possible, reduce the use of tape and requests to copy material to tape.

There is no need to request a copy of original material on tape for local viewing.

To find material, use Turner Media Centre to search the house number. > Business process changes A number of operational processes will change. An overview of the new processes is available in this Operational Guide with detailed process workflows available online.

Visit: media.turner.com > knowledge bank > No change The editorial process remains unchanged.

There is a wide range of support available.

> Online Visit media.turner.com > knowledge bank Information includes the latest version of this guide; training material and detailed business processes. > Super Users Visit media.turner.com > contacts An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufacture). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com > contacts > Process Owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Quiz Test your knowledge

Answers on back page of the Operational Guide.

1 What are the three main features of Turner Media Centre?

2 What is the web address (URL) for Turner Media Centre?

3 Where can you find further information?

The URL is: 4 How do you search for a programme?

5 How do you refine (reduce) the number of results from your search?

6 How do you watch the programme in the viewer?

7 How do you reset the screen layout?

8 How do you log off from Turner Media Centre?

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Search Essential search criteria Topic

Method

Episode Name

Quick Search “And then there were 10”

Episode number

Quick Search “UK_SA_GARFIE0010_01” Advance search Searcg ALL contains “Garfield” and FUSED VARIANT contains EPISODE NUMBER 10

Everything to do with “Air Force One”

Quick Search “Air Force One”

Feature Film “Air Force One”

Advance search

House Number

Quick Search UK_SA_BENTEN0002_02

Regional version of episode

Quick Search UK_SA_GARFIE0010_01

Search ALL contains “Air Force One” and SINGULAR PROGRAM contains PROG TYPE feature film

Advance Search All contains “Garfield” and FUSED VARIANT contains EPISODE NUMBER 10 and FUSED VARIANT contains REGION UK

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Ingest

Add material to the library Add image here

Set Up

Ingest

Key features

Ingest material from tape or file.

File based workflows.

Integration across systems.

Automated technical quality control.

Review Repair TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Identify

QC

Key Benefits

Quicker access to content Reduced use of tape.

Approve

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Step-by-step guide Overview Upload to TMC Original file

QC

Review

Normalised Deflashed

Identify

Original tape Convert to file

Repair Approval

1. Set up

Set up the programme / series metadata and the required regional variants.

> Set up metadata in Xen Who: Content Operations or Regional Multimedia Operations teams Using: Xen

Set up the programme/series metadata and the required regional variants in Xen. Additional information on this process is available online.

The URL is: http://myxen/ > Create placeholders in TMC Who: Automatic process Using: Turner Media Centre

Based on the metadata from Xen empty placeholders are automatically created in Turner Media Centre.

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2 Prepare original material Gather and store original material from distributor/production company.

Files

Tapes

> Place files in hotfolder

> Process incoming tapes

Who: Automatic process Using: Signiant

Save files from distributor or production company to hotfolder.

Files with the correct name are moved from the hotfolder to TMC. If the files are incorrectly named, then: > Process incoming files Who: Content Operations Using: Turner Media Centre

> Validate file names in hotfolder Who: Media Technology Systems Using: Turner Media Centre

Names should match names in Xen.

Who: Content Operations

Record goods-in (via Xen) Raise ingest job (in TMC: Right click “tape ingest�)

Send tapes to Library Who: Library

Apply barcode Book out to Tech Ops (Ingest) Send tapes to Tech Ops (Ingest) > Convert tape to file format Who: Technology Operations (Ingest) Using: Amberfin iCR

Convert tape to file format.

Store file on hot folder.

Send original tapes to library > Stores physical tapes Who: Library

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Step-by-step guide (continued) 3. Ingest

Upload distributor’s original material.

Store in the Turner Media Centre library.

> Upload content Who: Automatic process Using: TMC

Content stored in ‘original’ folder is uploaded to TMC library. The folder is checked every 30 seconds. > Assign jobs and prioritise (Optional) Who: Technical Operations (Manager) Using: TMC

View list of jobs Job starts: Analysis and Compliance TMC > Browser > Conductor > Jobs > Human Task Select job Right click for options Optional: Prioritise jobs.

Optional: Assign jobs to an individual.

> Select workflow options Who: Content Operations Using: TMC

View list of jobs TMC > Browser > Conductor > Jobs > Human tasks Job starts: Analysis and Compliance Status = NONE Select FORM tab then desired options Auto QC (Quality Control) Flash Pattern Analysis Editorial compliance Submit form

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Select all three options, unless otherwise advised

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

4. Identify

Identify the audio tracks and aspect ratio.

> Identify material Who: Technical Operations Using: TMC

Select job.

Jobs start: Identify Audio TMC > Browser > Conductor > Jobs > Human tasks Review MEDIA tab on form.

Play media in viewer.

Check (a) apect ratio and (b) type of audio.

View FORM tab Update (a) aspect ratio (b) type of audio A summary of the audio options are shown opposite.

Submit

> Guidance on the Audio Options Track Language Language on the given track Classification None Mono Dual Mono Stereo Dolby E5.1

There is no audio.

Single channel of audio.

Two identical audio channels.

Two different audio channels.

Encoded 5.1 Surround Audio.

Content AD EFX M&E MMVO MUS NAR VO DES DIA CTL

TON

Audio Description.

Effects.

Music and Effects.

Mix Minus Voice Over.

Music.

Narration.

Voice Over.

Audio description track.

Dialogue.

Audio description track. containing control track.

Tone.

Audio Description None AD

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

There is no audio description Audio description.

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Step-by-step guide (continued) Quality control

Approval

> Automatic quality control

> Review baton error report

The programme material is automatically checked to ensure that it meets the Turner technical standards.

Review automatic quality control report and decide if material is acceptable or the material requires repair or rejection.

Who: Automatic Process Using: Baton

Who: Technology Operations Using: TMC

Content sent to Baton for Quality Control (QC) review. Baton reviews content and creates error report. Error report are available in Turner Media Centre for review.

Select job

If no errors are detected, file is auto accepted.

TMC > Browser > Conductor > Jobs > Human tasks Select Job REVIEW QC/FPA REVIEW; Status = NONE) Review Baton error report View list of ‘events’ that need reviewing TMC > Viewer > Events tab A summary of error codes and actions is shown opposite.

Delete Event if required.

To delete an event use shift-control-M Make decision Select one of the following: Accept: the normalised de-flashed master is created and stored in the TMC library.

Reject: Material rejected. Content Operations contact distributor for amended original.

Repair: The material is sent to Adobe Premier for technical repair.

Submit

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Operational information Baton error codes

A selection of the most common Baton error codes are shown below.

Media Technology Systems would welcome your feedback on the Baton settings.

Error Code

[CAUTION] As per ITUBT-1702 and Ofcom guidelines, Potentially Harmful Video Flashes detected.

Audio Silence detected

Required action

Action

Yes

MCR need to ‘repair’ the file.

Do not delete the event.

Yes

In a majority of cases this will need to be ‘repaired’ by MCR. On occasion it may be part of the content and intentional. This should always be checked.

This will need to be ‘rejected’ if it is a glitch or from poor quality video (playback from Omneon to make sure). It might also be intentional e.g. Part of a video transition etc. in which case it’d be ok to delete this fault from the list.

Always check the notes for the duration.

Decide on playback if it’s intentional or undetectable to the human eye (in which case the fault can be deleted) Or it may need ‘rejecting’ if it’s from poor quality video or a glitch.

In a majority of cases this will need to be ‘repaired’ by MCR. On occasion it may be part of the content and intentional, this should always be checked.

Always check the notes for the duration.

Decide on playback if it’s intentional or undetectable to the human eye (in which case the fault can be deleted). It may need ‘rejecting’ if it’s from poor quality video or a glitch.

Always check the notes for the duration.

Decide on playback if it’s intentional or undetectable to the human eye (in which case the fault can be deleted). It may need ‘rejecting’ if it’s from poor quality video or a glitch.

Blurriness exceeds acceptable duration

Yes

Film Grain Noise detected

Yes

The Black Frame duration does not match the restriction

Yes

Video Sequence with Block errors detected

Yes

Video Signal Levels in the video does not match the restriction Always check the notes for the duration

Yes

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Operational

Quiz

How do I ... ?

Test your knowledge

> Ingest material

Answers on back page of the Operational Guide.

Distributors / Production Companies should send all Turner EMEA shared content to Turner House, London.

1 What are the main steps in the ingest process?

Regional content is delivered directly to (and processed by) local play out providers.

2 What’s the difference between original (distributor’s master) and normalised deflashed master?

> View jobs (assigned to me) TMC > Conductor > Jobs > Human Tasks Sort jobs by ‘Owner’ > Re-allocate a job Once a job has been allocated to an individual only that individual (and the system administrators) can see the job.

To re-allocate the job contact TMC helpdesk.

3 Name two items that are checked on Auto QC? 4 Can you prioritise an ingest job? If so, how?

5 How often are the hotfolders checked for new content?

6 If a colleagues goes on holiday, how do you re-assign a job to another colleague?

7 If you constantly get high-levels of errors from Auto QC (Baton) what are your options?

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Repair

Technical edit Add image here

Review

Key features

Repair

Purpose built plug-in links Turner Media Centre with Adobe Premier.

Review TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Approve

Key Benefits

Ensure materials meet the Turner technical standards.

Integration with TMC. Tapeless workflow.

Common metadata.

Annotate

Edit

QC

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Overview Technical repair Overview Upload to TMC Original file

QC

Review

Normalised Deflashed

Identify

Original tape Convert to file

Repair Approval

Abobe Plug-In

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Step-by-step guide Select project

Repair

> Load plug-in

> Review issues in time line

Who: Technical Operations Using: Adobe Premier

Load Adobe Premier Load extension Window > Extension > MBC EDIT TASKS Login > Assign job Deselect assigned projects Jobs start: ‘‘QC-Repair’ Look at unassigned projects Select ACCEPT > Open project Select assigned, then select job Load sequence

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Who: Technical Operations Using: Adobe Premier

Review Batton errors (from TMC) > Edit as required Best practice: Test small sections of the media in Baton before completing the whole project.

Export a small section of media and upload to the folder WIP > Baton > MCR. Results will be returned to the same folder in a PDF document. > Top tips Save the project to your local hard drive drive (in the event that the project needs to be re-editted).

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Export

Quality control

> Select format

Who: Technical Operations Using: TMC

Who: Technology Operations Using: Adobe Premier

Select > Export > Media Export settings form opens. Use the pre-set that begins TURNER_xxxxxxxxxx, where xxxxxxxx is the format of your sequence. > Select destination It is essential that the file is saved to the following location: WIP > LIVE > Adobe_Edit_Output Select Complete. > Select review There are three options on the review form: Pass; Pass with QC and Reject.

‘Pass with WC” is the standard option; If the media is unfixable select ‘Reject’ If no changes were made, select ‘pass’ > Export file Select the location where the file is located.

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Ensure the programme material meets the Turner technical standards.

> Review Baton report Review Baton error report. A summary of error codes and actions areW shown overleaf.

Important: At this stage Auto QC only checks FPA (flash pattern analysis) > Choose accept, reject or repair: Select job TMC > Browser > Conductor > Jobs > Human tasks Job starts REVIEW QC/FPA REVIEW Accept: the normalised De-flashed master is created and stored in the TMC library.

Reject: Material rejected. Content Operations contact distributor for amended original.

Repair: The material is sent to Adobe Premier for technical repair. A new job is created.

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Baton error codes

A selection of the most common Baton error codes are shown below.

Media Technology Systems would welcome your feedback on the Baton settings.

Error Code

[CAUTION] As per ITUBT-1702 and Ofcom guidelines, Potentially Harmful Video Flashes detected.

Audio Silence detected

Required action

Action

Yes

MCR need to ‘repair’ the file.

Do not delete the event.

Yes

In a majority of cases this will need to be ‘repaired’ by MCR. On occasion it may be part of the content and intentional. This should always be checked This will need to be ‘rejected’ if it is a glitch or from poor quality video (playback from Omneon to make sure). It might also be intentional e.g. Part of a video transition etc. in which case it’d be ok to delete this fault from the list.

Always check the notes for the duration.

Decide on playback if it’s intentional or undetectable to the human eye (in which case the fault can be deleted) Or it may need ‘rejecting’ if it’s from poor quality video or a glitch.

In a majority of cases this will need to be ‘repaired’ by MCR. On occasion it may be part of the content and intentional, this should always be checked Always check the notes for the duration.

Decide on playback if it’s intentional or undetectable to the human eye (in which case the fault can be deleted). It may need ‘rejecting’ if it’s from poor quality video or a glitch.

Always check the notes for the duration.

Decide on playback if it’s intentional or undetectable to the human eye (in which case the fault can be deleted). It may need ‘rejecting’ if it’s from poor quality video or a glitch.

Blurriness exceeds acceptable duration

Yes

Film Grain Noise detected

Yes

The Black Frame duration does not match the restriction

Yes

Video Sequence with Block errors detected

Yes

Video Signal Levels in the video does not match the restriction Always check the notes for the duration

Yes

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

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Help Where to get help

There is a wide range of support available.

> Online Visit media.turner.com > knowledge bank Information includes the latest version of this guide; training material and detailed business processes. > Super Users Visit media.turner.com > contacts An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufactures). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com > contacts > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Review

Repair

Approve

Compliance

Editorial review and edit Add image here Review

Annotate

Edit

QC

Approve

Key features

Purpose built plug-in module.

Integrates with Adobe Premier.

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Key Benefits

Tapeless process.

Common system to store information

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Editorial review Step-by-step guide Identify items that require editing (in order to meet the required compliance level).

Overview Normalised Deflashed

Editorial Review

Edit required?

Annotate

Compliance Version

QC Edit

Approval

Review

Annotate

> Login in to Turner Media Centre

> Mark items that require attention.

Who: Compliance Viewer Using: Turner Media Centre

> Select job for review TMC > Jobs > Human Tasks > Jobs start: Editorial compliance decision; Status = NONE There is a separate job for each compliance level. > Review material Click on the required job.

View form at base of page.

Select MEDIA tab on the form.

Double click on media thumbnail to load in to viewer. Review programme/material. > Review Events Tab

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Who: Compliance Viewer Using: Turner Media Centre

Record issues on the timeline.

On the EVENTS TAB (in the ACTIVE ASSET PANEL) add events to the timeline.

To mark a single point: press M To mark a sequence: identify the in and out points (I,O), then select N (to add the sequence to the timeline).

To delete an event: Ctrl+Shift+M > Confirm if editing required TMC > Jobs > Human Tasks > Jobs start: Editorial compliance decision Complete the form for the job.

Does this material require editing?

TIP: If no editing is required please tick the box. If the option is not selected the job is sent to the compliance editor.

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

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Editorial edit Step-by-step guide Fix editorial issues identified by the Compliance Viewer (in order to meet required compliance level).

Select project

Edit

> Load plug-in

> Review issues in timeline

Who: Compliance Editor Using: Adobe Premier

Load Adobe Premier Load extension Window > Extension > MBC EDIT TASKS Login > Assign job

Who: Compliance Editor Using: Adobe Premier

Review Baton errors from Turner Media Centre. > Edit as required Top tip: Save project locally

Deselect assigned projects Projects start Jobs for editing start ‘Compliance Edit’ Look at unassigned projects Select ACCEPT > Open project Select assigned, then select job Load sequence

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Export

Approval

> Select format

> Review Baton report

Who: Compliance Editor Using: Adobe Premier

Who: Technical Operations Using: TMC

Select > Export > Media

Job starts: Review QC FPA

Export settings form opens. Use the pre-set that begins TURNER_xxxxxxxxxx, where xxxxxxxx is the format of your sequence

Review Baton error report. A summary of error codes and actions is shown overleaf.

> Select destination WIP > LIVE > Adobe_Edit_Output Select Complete > Select review There are three options on the review form: Pass; Pass with QC and Reject.

‘Pass with QC” is the standard option; If the media is unfixable select ‘Reject’ If no changes were made, select ‘pass’

Important: At this stage Auto QC only checks FPA (flash pattern analysis) > Choose accept, reject or repair: Accept: the compliance version is created and stored in the TMC library.

Reject: Material rejected. Content Operations contact distributor for amended original.

Repair: For minor tweaks, the material is returned to Adobe Premier for editorial repair.

> Select source file Select the location where the file is located.

Select file.

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What’s new

Help

Version 11

Where to get help

There are a number of changes to the current operation. A summary is shown below.

> People Technology & Operations will ensure that material is de-flashed before sending to Compliance. > Technology View and annotate content using Turner Media Centre. Content will be received as a file (not tape).

Turner Media Centre will export full resolution files to Adobe Premier (for compliance editing).

AViD will be phased out as an editing system.

Content will automatically arrive in the correct format. No transcoding is required. > Process The high-level production process has been simplified. The overview is shown on page 6. An overview of the main process are outlined in this guide.

Compliance information will be added in Turner Media Centre.

Editorial metadata remains in Xen and vision.

Most metadata will already have been entered. The Compliance team adds to existing information.

Once content has been edited for compliance, the material will be uploaded back into Turner Media Centre. Content Operations will be notified that the material is ready for sending to the dubbing studios.

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

There is a wide range of support available.

> Online Visit media.turner.com > knowledge bank Information includes the latest version of this guide; training material and detailed business processes. > Super Users Visit media.turner.com > contacts An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufacturers). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com >> contacts > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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Library

Media Management Add image here

Log on

Search

Key features

New app: Turner Media Centre Single Turner EMEA library Tools to manage content Many activities automated

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Set Up

Add Clips

Load

Play

Key Benefits

Rapid access to content Reduced number of tapes Common place to record information Reduce costs

Rough Cut

Validate

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Search Content Management Topic

Method

Search for content in any state

Quick Search “And then there were 10”

Episode number

Quick Search “UK_SA_GARFIE0010_01” Advance search Searcg ALL contains “Garfield” and FUSED VARIANT contains EPISODE NUMBER 10

Everything to do with “Air Force One”

Quick Search “Air Force One”

Feature Film “Air Force One”

Advance search

House Number

Quick Search UK_SA_BENTEN0002_02

Regional version of episode

Quick Search UK_SA_GARFIE0010_01

Search ALL contains “Air Force One” and SINGULAR PROGRAM contains PROG TYPE feature film

Advance Search All contains “Garfield” and FUSED VARIANT contains EPISODE NUMBER 10 and FUSED VARIANT contains REGION UK

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because a consistent set of states which are “ready” is required, which was not the case in the Phase 1 state model.

The new state model is captured below, with the states highlighted in green being either new or modified states. Orange indicates that the state is still under discussion and the design is not yet agreed, and may not be included in the development.

Library Assets States

The state model in this specification is modified compared to the document Asset State Transitions harmonised 05032015.vsd. Where items which were in the document have been removed, an explanation has been provided in the Design section.

Singular Programme Episodic Programme Episode Interstitial Xen Graphics

Original

Normalised/deflashed A/V*

Norm/deflash composite

Compliance (Super-stack)

Variant

Xen Message

Xen Message

Workflow triggered out of tech repair

Xen Message

Xen Message

Xen Message

Formed

Empty

In QC

Created

Created

Created

populated

FPA pass

All items populated

Populated

Populated

Populated

Workflow triggered - Original promoted

FPA Fail

Original or Normalised promoted to Compliance

Compliance Edit

All items populated QC Fail Received

Complied

To be discussed what the Complied state could mean.

* not a direct Xen message – creation triggered by workflow

Fuse

Fused

** localisation audio assets = lang dubs, AD tracks

States Changes Approved

Normalised and compliance/variant localisation audio assets**

Normalised and compliance/variant localisation subtitle assets

Xen Message

Xen Message

Empty

Empty

4/7

17-Mar-2015 Placeholder Assignment

Order Pending

Interstitial item Xen Graphics item Compliance/Variant video Item Fused media asset

Commercial

Xen Message

Xen Message

Empty

Empty

Confidential Placeholder Assignment Order Pending

Rushes Non-Xen Graphics

Import Initialised

Importing Turner

TMC Phase 2A

Placeholder Assignment

Placeholder Assignment

Import Complete

Populated

Populated

Imported

Ordered Ordered Item populated Item received (populated) Populated Populated

Imported audio items (not resulting from sub/dub order) go straight from Empty to Populated.

Imported audio items (not resulting from sub/dub order) go straight from Empty to Populated.

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Operational information How do I ...?

A selection of operational activities are shown below.

> Copy a file Hold down the CTRL key while dragging bin. This will create a copy of the bin and all its contents. > Move a file To move a bin, drag and drop bin to new location. > Flag: Do not use To mark a file as ‘do not use’ visit TMC > ACTIVE ASSET PANEL > METADATA Select the Do Not Use option. > Delete To delete, select asset; right-click and choose ‘Delete’ Item is moved to recycling bin. This allows assets to be restored if they have been deleted in error. > Purge A user with sufficient rights is able to purge the contents of the recycling bin.

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Help Where to get help

There is a wide range of support available.

> Online Visit media.turner.com > knowledge bank Information includes the latest version of this guide; training material and detailed business processes. > Super Users Visit media.turner.com > contacts An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufactures). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com > contacts > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

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Set Up

Add Clips

Rough Cut

Download

Creative

Approve

Validate

Localisation Create regional version

Set Up

Send

Create

Fuse

Approve

Key features

Create regional versions of material.

File based workflows.

Fuse (combine) materials.

Key Benefits Saves time.

Reduces costs.

Automates many processes.

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Step-by-step guide Overview Set up requirements

Fuse Assets

Send Source Create Asset(s)

Approve

Agree order

Select source material

> Set-up variant in Xen

> Select material to send

Request dubbing house to create new audio track(s); localised video or subtitle files.

Identify and select material to send to the dubbing House / production company.

Who: Content Operations or Regional Team Using: Xen

Who: Content Operations or Regional Team Using: TMC

Set up variant in Xen Master Title before using TMC. In Xen, select Stereo for the audio.

Search for material.

Identify collection (suitcase).

> Discuss project with dubbing studio Who: Central dubbing team or Regional Offices

Discuss project and raise CALF form.

NOW: select Normalised >> NM_ variant >> Request localisation FUTURE: select Normalised >> Superstack >> Request localisation and select Complied superstack(s) >> Request localisation.

> Send PAL Screener (reference copy) Who: Dubbing Manager or Regional Team Using: Email

A low resolution viewing copy, produced by TMC, is stored in: \\lonsigstore01 \kids_emea\tmc_original_proxy_files.

Send file via Signiant (for SDI) or Media Exchange for all other providers. > Raise Purchase Order Who: Central Dubbing Team Using: Finance purchase order system

Raise Purchase Order. Note PO number.

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Send source material

Send material and detailed order request to dubbing house / production company.

> Request localisation Who: Content Operations team or Regional Offices Using: TMC

Right-click on the desired destination (place holder) of the material.

NOW: select Normalised >> NM_ variant >> Request localisation FUTURE: select Normalised >> Superstack >> Request localisation then select Complied superstack(s) >> Request localisation.

Complete pop up form.

Create new assets

Dubbing house / production company process order and create new audio track(s); localised video or subtitle files.

> Materials delivered to dubbing house The source material (e.g. scripts; correct version of compliance material) are sent via Signiant or Aspera to the relevant dubbing house or production company.

File resolution dependant on the vendor. e.g. SDI will receive high res files; MediaVision would receive low res files.

There is no need to arrange any couriers/ logistics for the collection of material. > Create new materials

Use the CALF form to identify the materials that need to be requested.

The dubbing house / production company create new audio track(s); localised video or subtitle files as required.

Notes

.wav files (audio files) .mxf (video files) .stl (subtitle files) or .pac (Arabic subtitles)

For normalised material set Source Type to Normalised.

For compliance edits set Source Type to Compliance Edit.

If source type is original, always ensure ‘for ref only’ box is ticked. A watermark will be added to the material. In addition, the XML will have ‘for reference only’ contained in the metadata.

Job ID is the Purchase Order No.

> Return materials to Turner / TMC The new assets (audio track(s); localised video or subtitle files) are sent to Turner.

Technology & Operations have worked with each organisation to agree how the files will be returned back to Turner.

There is no need to arrange any couriers/ logistics for the collection of material.

First Tx Date currently populated from Xen master data. In the future the data will be drawn from Vision. It will indicate the first date of use.

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Step-by-step guide Localisation

Combine assets and source materials to create transmission ready local versions.

> Receive new material Who: Automatic Using: TMC

Material from the production company or dubbing house is uploaded to Turner Media Centre. > Fuse (combine) assets: AUTO Who: Automatic Using: TMC

Assets are automatically combined to create a Fused Asset. This Fused Asset is based on the original request from Xen. > Export Approval Who: Technical Operations Using: TMC

Select job Job starts: Export Approval Review Export Approval form Review media tab.

Apply the “10 second test” Audio: Is this what you expect?

Video: Is this what you expect?

Update form Approve/reject media Submit

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Operational

What’s new

How do I ...?

May 2015

> Send material Turner Media Centre will automatically send the correct files in the required format to the dubbing houses and production companies.

There is no need to send source material. > Amend list of dubbing studios A complete list of dubbing studios is available in the drop down menu (in TMC) Contact Media Technology Systems to add/ amend the list of dubbing companies.

There are a number of changes to the current operation. A summary is shown below.

> Change in process Turner Media Centre offers a number of new features, which simplify the process of creating localised versions.

As a result, there is no need to: - copy tapes - send tapes - arrange logistics - discuss file formats

> Amend technical standards Contact Media Technology Systems to amend the technical standards for the dubbing companies

.

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Help

Quiz

Where to get help

Test your knowledge

> Online

1 What do you physically need to send to the dubbing studio?

There is a wide range of support available.

Visit media.turner.com > knowledge bank Information includes the latest version of this guide; training material and detailed business processes. > Super Users

2 How do you send file, xml & scripts?

3 How do you send material?

Visit media.turner.com > contacts

4 Name two (of the three items a dubbing house/production company may produce?

An initial point of contact within the team; helping to build the collective knowledge and highlight common issues.

5 What happens if files (from the dubbing company) are not named correctly?

> IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufactures). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com >> contacts > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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Log on

Search

Load

Play

Promotions Rough cut and creative edit

Set Up

Add Clips

Rough Cut

Download

Creative

Approve

Key features

Create rough cut edits via TMC Select clips and reorder Export rough cut edit for creative edit.

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Set Up

Send

Validate

Key Benefits

Desktop editing Rapid access to all content in library Tapeless: no need to request tapes

Create Fuse TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Promotion Overview Overview: Promotion (for transmission) Export

Set Up

Quality Control

Fuse

Playout Export Approval

Rough Cut Creative Edit

Detail: Rough Cut / Clip Select

Trim

Search Add Clips

Validate Re-order

Detail: Creative Edit To TMC

From TMC Creative Edit Media In

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Creative Review Add VO & Graphics

Media Out

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Rough Cut / Clip Select Step-by-step Set up

Set up the promotion metadata in Xen.

> Set up metadata in Xen Who: Presentation (for transmission) Using: Xen

Set up the promotional metadata in Xen. Additional information on this process is available online. The URL is: http://myxen/ > Create placeholders in TMC Who: Automatic process Using: Turner Media Centre

Based on the metadata from Xen empty place holders are automatically created in Turner Media Centre.

Naming convention > Common format for promos Format: [Format]_[originator]_[label number][spot number]_[version] Example: ##_PR_PBP0782#01_01 Format ## = SD #H = HD Originator PS = Presentation team PR = Promotion team House number The house number is generated by Xen. Label number Historically the label number is was know as the Reel Number. The label number is generated by Xen. Spot Number The spot number is generated by Xen Version The version is always ‘01’

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Storyboard Rough cut / clip select Conventions > Storage convention Store all storyboards on the scratch disk.

TMC > Media > Library > Scratch > Country > Team > sub folder (if required). > Naming convention Use the following naming convention for storyboards.

Title Format: [initials]_[Xen Job No.]_[free text] Example: pt_87462_BenTen Series 7 File name Format: [initials]_[Xen job no]_YYYMMDD Example: pt_87462_20150420 > Collaboration across teams To promote collaboration across teams, all producers have access to all storyboards.

However please don’t edit/adjust/delete other people’s work.

Create storyboard Who: Creative Teams Using: Turner Media Centre

> Create Storyboard Navigate to your area on the scratch disk (where you wish to create your storyboard).

TMC > Media > Library > Scratch > Country > Team > sub folder (if required).

Right click > Create Storyboard Storyboards remain on Turner Media Centre and can be reused at a later date. > Complete pop up box Add details in the pop up box.

Title: Format: [initials]_[Xen Job No.]_[free text].

Example: pt_87462_BenTen Series 7 > Add metadata Complete the mandatory form.

Job ID: Add the Xen Job Number.

File name Format: [initials]_[Xen job no]_YYYMMDD Example: pt_87462_20150420 Required by: date or team name SOM (Start of media) typically 10.00.00.00 Duration: 00.00.30.00

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Add content

Output options

Who: Creative Teams Using: Turner Media Centre

Who: Creative team Using: Turner Media Centre

> Select media

1. Download clips

Use the search function to locate the media. Tip: Rename the search results to help identify the material. > Add material to storyboard There are two methods to add new media: 1. Drag and drop media on the storyboard.

2. View media in viewer; mark in/outputs; press ‘add to storyboard’ button. > Trim There are two methods to trim media.

After selecting the individual clip (double click), adjust the ‘in’ and ‘out’ points using either 1. Arrow keys on viewer, or 2. ‘I’ (in point) and ‘O’ (out point) keys > Change order of clips Click and hold clip on storyboard.

Reorder the clips as required. > Play Load storyboard, then play in viewer. > Delete clip Highlight clip; then select delete key; confirm deletion. > Set thumbnail Notes: set thumbnail: (of storyboard) when bar is highlighted

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Export media for local editting.

All media is transferred using ‘Partial file restore’. This means that only the material that you have selected (plus a four second ‘handle’ each side of each clip) is transferred to your local storage. > Export clips from storyboard Right click on storyboard.

Select ‘Export Storyboard’ then location. > Files sent to local storage The following files are sent to the local creative storage: Text file (file name is Job ID) XML (EDL) Media clips (inc 4 second handles) The files are stored in the ‘Media In’ folder of the local creative storage.

2. Fuse files Create a single fussed asset (video) of all your clips (ideal for showcasing new material) > Fuse Storyboard Right-click on storyboard select ‘Fuse Storyboard”.

The fused asset will be created in the background. Once completed, the new fused asset will be stored on the scratch disk.

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Material from TMC

Material to TMC

> Media In

> Media Out

Who: Creative Teams Using: Turner Media Centre

Material from Turner Media Centre is downloaded and stored in the Media In folder for your region. You will find the following files: XML

Who: Creative Teams Using: Turner Media Centre

Once the material has been editted, export the material from Adobe Premier to the Media Out folder. > Naming convention

High resolution media files (with four second handles).

Use the House Number (from Xen) to name the finished promotional material.

Text file

Files that are correcly names will be uploaded to TMC.

> Media In sub folders Contact Media Technology Systems if you require additional sub folders to be set up in your area.

Files which are incorrectly named will not be up loaded to TMC.

> Copyright Please note: The Turner Copyright Policy applies to all material downloaded from Turner Media Centre. > Use Adobe Premier to edit files Load project in Adobe Premier.

Relink media.

Edit as requirfed.

Export file to ‘Media Out’ folder.

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Search options

Storyboard

Storyboard File Name:

Use advanced search:

Storyboard linked to Xen job

Exmple: STORYBOARD contains FILE NAME ‘pt_test0001_20150422 Use advance search Exmple: STORYBOARD contains JOB ID ‘Test001’

Promo

Job number (Xen)

Use advance search.

Label (reel) number

Interstital contains Job ID “35536” Use quick search or advance search Example: search PBP0782 Exmple: INTERSTITIAL contains PARENT ID ‘PBP0782’ This will return the complete campaign

Version description House number

Exmple: INTERSTITIALITEM contains PARENT ID ‘PBP0782’ This will return ALL the promos in the campaign Use advance search Exmple: INTERSTITIALITEM contains VERSION DESCRIPTION ‘PRO: 13 Ghost* Use quick search Example: ##_PR_PBP0782#01_01 This will return a single promo

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Creative edit Overview subfolder Deletion cycle The ‘Media In’ has a two weeks deletion cycle; as such any media put into Media In will be removed after two weeks.

This has been implemented to keep the size of Media In manageable; if your data has been removed before you used the files, request the media to be re sent by Turner Media Centre. > Creative Edit There are three different processes for managing the creative edits across the Turner EMEA region.

The process you will use will depend upon your location.

France: Colleagues in France use ‘Edit Share’ to select and edit material.

Italy: Frame-by-Frame, an external production company, edit material for Turner in Rome.

Germany; Nordics; Spain & UK: The Strawberry file management system and Adobe Premier are used in Germany, Nordics, Spain and UK. File format Promos should be made in XDCAM (hd) format. > Storage locations (local creative storage) Graphics Graphics from the design team are stored in RENDERS subfolder Voice Over Original material stored in ORIGINALS TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

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Operational information How do I ... ?

Play Load collection in viewer; double click to play. Full details are shown on the previous page.

Edit

Delete Remove a bin from the tree by right-clicking and choosing ‘Delete Bin’ If the option is greyed out (restricted) contact Content Operations.

The ‘Storyboard’ feature provides facilities to select and cut edit material to form a story.

See EDIT on previous page.

To add transitions; fades; audio mixes and graphics overlay etc export the storyboard EDL and edit material in Adobe Premier.

See CRAFT EDIT on previous page.

Share Use Tuner Media Centre to share a rough cut.

Approve / Reject Approve/Reject material using Turner Media Centre.

See APPROVAL/REJECT on previous page.

Copy Hold down the CTRL key while dragging bin. This will create a copy of the bin and all its contents.

Move To move a bin, drag and drop bin to new location.

Rename Rename a bin by right-clicking and choosing ‘Rename’

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What’s new

Help

Version 11

Where to get help

> No need to order tapes > Research & view online > Quicker: Partial file restore > No change to editorial process

> Online

There are a number of changes to the current operation. A summary is shown below.

There will not be a need to order material from the central library.

It will be much easier to search for content for promo production and view it.

Rather than downloading entire files, it will be possible to select specific clips from within the content and download only this.

There is a wide range of support available.

Visit media.turner.com > knowledge bank Information includes the latest version of this guide; training material and detailed business processes. > Super Users Visit media.turner.com > contacts An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufactures). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com >> contacts > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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Quiz Test your knowledge

Quiz answers are printed on the inside back-cover of the TMC Operational Guide.

1 Where do you create a storyboard?

2 How do you share a storyboard?

3 How do you view full screen?

4 How do you search for a storyboard?

5 When selecting source material, which version should you not use?

6 How do you delete a storyboard?

7 What metadata should be added to a new storyboard?

8 How long are the handles before and after clip?

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Approve

Graphics

Store graphics in the library

Set Up

Key features

New app: Turner Media Centre Single Turner EMEA library Tools to manage content Many activities automated

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Ingest

Approve

Key Benefits

Rapid access to content Reduced number of tapes Common place to record information Reduce costs

TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

Step-by-step guide Method 1: Xen registered graphic

Method 2: Edit Graphic (non Xen)

> Set up metadata in Xen

> Add graphic to hotfolder

This is the preferred method for adding graphics to the TMC library.

Use this method to quickly add new graphics to the TMC library.

Who: Content Operations Using: Xen

Who: Automatic process Using: TMC

Set up the graphic metadata in Xen.

Zip files together to create a single file Otherwise you’ll have to approve EVERY FRAME of the animation!

Additional information on this process is available online. The URL is: http://myxen/ > Create placeholders in TMC Who: Automatic process Using: Turner Media Centre

Based on the metadata from Xen empty placeholders are automatically created in Turner Media Centre. > Add graphic to hotfolder Who: Automatic process Using: TMC

Access the hotfolder via your local creative storage.

Local storage: MEDIA OUT or System storage: WIP/TMC/live/Import/ TransferFolders/TX_Graphics

Access the hotfolder via your local creative storage.

Local storage: MEDIA OUT or System storage: WIP/TMC/live/Import/ TransferFolders/Edit_Graphics > Graphic uploaded to library Who: Automatic process Using: TMC

The folder is checked every 30 seconds.

When the file is uploaded the original file is deleted. > Approve graphic Graphic uploaded to Turner Media Centre.

> Graphic uploaded to library Who: Automatic process Using: TMC

Its important to ensure that the file matches the house number in Xen. The folder is checked every 30 seconds. When the file is uploaded the original file is deleted. > Approve Graphic > Export to LPP Who: Automatic process Using: TMC TURNER MEDIA CENTRE OPERATIONAL GUIDE VERSION 02 DATE SEPTEMBER 2015

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Operational information

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Help Where to get help

There is a wide range of support available.

> Online Visit media.turner.com > knowledge bank Information includes the latest version of this guide; training material and detailed business processes. > Super Users Visit media.turner.com > contacts An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufactures). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com > contacts > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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Approve

Export Approval Export approval

Review

Key features

Approve

Final check before sending to external destination (for example a Local Playout Providers or external production company).

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Key Benefits

Common process used for many activities.

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Step-by-step guide 1. Approve export

Use the following process to approve material and send to the required destination.

> Select job and review Who: Technical Operations Using: TMC

TMC > Browser > Jobs > Human tasks Job starts: Export Approval Review: Media Tab Apply ‘the 10 second test’ Video: Is this what you are expecting?

Audio: Is this what you are expecting?

The local playout providers will undertake the Quality Control checks. > Aprove /reject Select FORM tab tick box; submit > Material sent to destination

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Help

Quiz

Where to get help

Test your knowledge

There is a wide range of support available.

> Online

Answers on page 61

1 When is this process used?

Visit media.turner.com > knowledge bank

2 What job name is shown in process?

Information includes the latest version of this guide; training material and detailed business processes.

3 Who can use this function?

> Super Users Visit media.turner.com > contacts An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufactures). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com > contacts > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com > contacts

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Log on

Log on

Search

Search

Load

Play

Load

Play

Download

Export material from TMC

Set Up Storyboard

Download

Add Clips

Rough Cut

Validate

Search

Add Clips

Download

Creative

Key features

Download material from TMC Export material to local creative storage.

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Set Up

Set Up

Send

Send

Approve

Key Benefits

Access all content in Turner library.

Rapid accessto content.

Tapeless: no need to request tapes.

Create Fuse TURNER MEDIA CENTRE OPERATIONAL GUIDE Create

Fuse

VERSION 02 DATE SEPTEMBER 2015

Download Step-by-step Overview: Rough Cut / Clip Select Storyboard

Add media

Search

Conventions > Storage convention Store all storyboards on the scratch disk.

TMC > Media > Library > Scratch > Country > Team > sub folder (if required). > Naming convention Use the following naming convention for storyboards.

Title Format: [initials]_[Xen Job No.]_[free text] Example: pt_87462_BenTen Series 7 File name Format: [initials]_[Xen job no]_YYYMMDD Example: pt_87462_20150420 > Collaboration across teams To promote collaboration across teams, all producers have access to all storyboards.

However please don’t edit/adjust/delete other people’s work.

Local storage Export

Create storyboard Who: Creative Teams Using: Turner Media Centre

> Create Storyboard Navigate to your area on the scratch disk (where you wish to create your storyboard).

TMC > Media > Library > Scratch > Country > Team > sub folder (if required).

Right click > Create Storyboard Storyboards remain on Turner Media Centre and can be reused at a later date. > Complete pop up box Add details in the pop up box.

Title: Format: [initials]_[Xen Job No.]_[free text].

Example: pt_87462_BenTen Series 7 > Add metadata Complete the mandatory form.

Job ID: Add the Xen Job Number.

File name Format: [initials]_[Xen job no]_YYYMMDD Example: pt_87462_20150420 Required by: date or team name SOM (Start of media) typically 10.00.00.00 Duration: 00.00.30.00

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Add content

Export media

> Select media

> Export clips from storyboard

Who: Creative Teams Using: Turner Media Centre

Use the search function to locate the media. Tip: Rename the search results to help identify the material. > Add material to storyboard There are two methods to add new media: 1. Drag and drop media on the storyboard.

2. View media in viewer; press ‘add to storyboard’ button. > Play Load storyboard, then play in viewer.

Who: Creative team Using: Turner Media Centre

Right click on storyboard.

Select ‘Export Storyboard’ then location.

Note: select storyboard in the scratch disk and not the storyboard panel. > Files sent to local storage The following files are sent to the local creative storage: Text file (file name is Job ID) XML (EDL) Media clips (inc 4 second handles) The files are stored in the ‘Media In’ folder of the local creative storage.

> Delete clip Highlight clip; then select delete key; confirm deletion. > Set thumbnail Notes: set thumbnail: (of storyboard) when bar is highlighted

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Download Step-by-step Material from TMC Who: Creative Teams Using: Turner Media Centre

> Media In Material from Turner Media Centre is downloaded and stored in the Media In folder for your region. You will find the following files: XML High resolution media files (with four second handles).

Text file > Media In sub folders Contact Media Technology Systems if you require additional sub folders to be set up in your area. > Copyright Please note: The Turner Copyright Policy applies to all material downloaded from Turner Media Centre. > Use Adobe Premier to edit files Load project in Adobe Premier.

Local storage Deletion cycle The ‘Media In’ folder has a two weeks deletion cycle; as such any media put into Media In will be removed after two weeks.

This policy has been implemented to keep the size of Media In folder manageable; if your data has been removed before you have used the files, use Turner Media Centre to re-export the material. > Creative Edit There are three different processes for managing the creative edits across the Turner EMEA region.

The process you will use will depend upon your location.

France: Colleagues in France use ‘Edit Share’ to select and edit material.

Italy: Frame-by-Frame, an external production company, edit material for Turner in Rome.

Germany; Nordics; Spain & UK: The Strawberry file management system and Adobe Premier are used in Germany, Nordics, Spain and UK.

Relink media.

Edit as requirfed.

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Search options

Storyboard

Storyboard File Name:

Use advanced search:

Storyboard linked to Xen job

Exmple: STORYBOARD contains FILE NAME ‘pt_test0001_20150422 Use advance search Exmple: STORYBOARD contains JOB ID ‘Test001’

Promo

Job number (Xen)

Use advance search.

Label (reel) number

Interstital contains Job ID “35536” Use quick search or advance search Example: search PBP0782 Exmple: INTERSTITIAL contains PARENT ID ‘PBP0782’ This will return the complete campaign

Version description House number

Exmple: INTERSTITIALITEM contains PARENT ID ‘PBP0782’ This will return ALL the promos in the campaign Use advance search Exmple: INTERSTITIALITEM contains VERSION DESCRIPTION ‘PRO: 13 Ghost* Use quick search Example: ##_PR_PBP0782#01_01 This will return a single promo

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What’s new

Help

Version 11

Where to get help

> No need to order tapes > Research & view online > Quicker: Partial file restore > No change to editorial process

> Online

There are a number of changes to the current operation. A summary is shown below.

There will not be a need to order material from the central library.

It will be much easier to search for content for promo production and view it.

There is a wide range of support available.

Visit media.turner.com Information includes the latest version of this guide; training material and detailed business processes. > Super Users Visit media.turner.com An initial point of contact within the team; helping to build the collective knowledge and highlight common issues. > IT helpdesk Tel: +44 (0) 20 7693 1999 Email: gms.helpdesk@turner.com Web: //connected/ The IT helpdesk is the next point of contact for technical and operational issues. Once logged your issue will be allocated to the appropriate team – within Tuner or Sony (the system manufacture). > Subject Experts The subject experts have a detailed understanding of their process (for example how to make a promo) Visit media.turner.com > Process owner The Process Owner manages the individual process. Send suggestions and ideas on how the process could be improved to the Process Owner.

Visit media.turner.com

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Quiz Test your knowledge

Quiz answers are printed on the inside back-cover of the TMC Operational Guide.

1 Where do you create a storyboard?

2 How do you share a storyboard?

3 How do you view full screen?

4 How do you search for a storyboard?

5 When selecting source material, which version should you not use?

6 How do you delete a storyboard?

7 What metadata should be added to a new storyboard?

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Quiz Answers Essentials

Ingest

2 What is the web address (URL) for Turner Media Centre? tmc.turner.com

2 What’s the difference between original (distributor’s master) and normalised deflashed master?

3 Where can you find further information?

The URL is: media.turner.com

3 Name two items that are checked on Auto QC?

4 How do you search for a programme?

TMC > Search > right click

4 Can you priorisits an ingest job? If so, how?

5 How do you refine (reduce) the number of results from your search? Search within search

5 How often are the hotfolders checked for new content?

1 What are the three main features of Turner Media Centre? Library; tools; process

6 How do you watch the programme in the viewer? Once asset selected (double click) then select PLAY on viewer 7 How do you reset the screen layout?

TMC > View > Resent Current layout

1 What are the main steps in the ingest process?

6 If a colleagues goes on holiday, how do you re-assign a job to another colleague?

7 If you constantly get high-levels of errors from Auto QC (Baton) what are your options?

8 How do you log off from Turner Media Centre? Close browser

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Acknowledgements This guide was designed and produced

by Paul Townson for Turner Broadcasting System Europe. February 2015.

Please email details of any errors or omissions to Paul Townson.

Contributors: Alex Delve Anna Hewitt Bryn Challingsworth Danny Weedon Darren Page David McNicol David Shapiro Graham McQueen Mary-Ann Hills Matt Bowers Neil Bowden Neil Chater Nikki King Rob Cranfield Stephen Cosford Stuart Wakefield