Booking Systems for Your Glamping Business

campspot.com

Built by campground owners for campground owners, our platform was designed to cater precisely to the outdoor hospitality industry. Campspot created the optional lock site feature, pairing it with an automated grid optimization algorithm that stacks a park’s grid and fills nightly reservation gaps without manually having to move people around. Our robust rules engine allows parks the ultimate flexibility to manage each site to their choosing. Campspot offers a modern and intuitive online booking experience for a park’s guests to increase bookings and avoid wasted time on the phone. The overall ease of use on the back-end makes taking and managing reservations a breeze with minimal training.

Campspot is a web-based application that provides a customer-facing booking platform for each property we serve. This platform is accessed via a URL hosted through Campspot that the property can use to link to a “book now” button on their own website, display through social media, or link to any other web interface. In this way, the booking software is available for access by campers through the park’s website (with a simple redirect) without the park actually hosting the system. Each consumer platform homepage is branded to the site.

For use of our online reservation and management software, we charge properties just $2 per reservation made through their consumer booking platform within our system. For any bookings made at a particular park through campspot.com (our marketplace), we charge 10% commission on each booking.

Because Campspot is a cloud-based reservation system, campers can access real-time reservation availability at their fingertips. All information is available on demand for campground operators across any internet connected device without a limit on number of devices or users for a particular property. As such, it’s very easy to update site type descriptions, site type photos, and site type names for the different accommodation types available at one property. Each park is assigned a dedicated account manager to be their main resource and point of contact throughout the life of the working relationship.

Because Campspot is a cloud-based reservation system, campers can access real-time reservation availability. If inventory is listed elsewhere (such as a cabin on Airbnb), the park could put an admin hold on those sites within Campspot to ensure no double bookings.

Administrators have complete control over rate management for their property and our team is also happy to advise on the best strategy for each business model. Dynamic pricing is a popular feature that can be utilized within Campspot as well. Dynamic rates can also be used to lower prices during slower seasons and mid-week days to increase occupancy — it’s a common misconception that dynamic pricing always involves an increase in rates.

A major benefit to our reservation software is the ability to sell add-on rentals and promote events directly within the online booking workflow. While our system doesn’t integrate directly with a third party excursion provider for direct booking (e.g. a zipline activity), there are other opportunities to promote events, rentals, and discounts from within.

Within our software, administrators can utilize our blocklist functionality to label troublesome guests and prevent them from booking in the future.

Campspot handles groups multiple ways. One person can book for the entire group and the park can add additional guest info to the reservation. Another option is creating a group with a “wagon master” and having each site claimed and paid for by each guest.

While Campspot doesn’t directly integrate with other online travel agencies (OTAs) or platforms, we developed our own camping-exclusive marketplace where owners can advertise their properties to an untapped market of new campers and drive additional revenue — 92% of campspot.com visitors are booking at properties they’ve never stayed at before. Users of our reservation software automatically are set up with a listing of their property on our marketplace: campspot.com. An integration to other OTAs is currently in development.

There is no long-term agreement with Campspot. We are month to month with no penalty or cost to stop using the software.

newbook.cloud

NewBook is an all-in-one property management suite founded by a multi-generational RV park owner and operator in 2010. Inclusive of a property management system, online booking engine, channel manager, automation, guest communication tools and more, NewBook offers everything you need to seamlessly operate your business in one central platform. We are trusted by over 50,000 users worldwide and have helped businesses boost their bookings by up to 600%!

We offer a fully integrated online booking engine with customized branding designed to match your website. We provide a booking link, that will take guests from your website, directly to your customized booking engine. This creates a sense of trust with users, as they do not need to navigate to an unfamiliar page to make their booking. Alternatively, we offer custom and template websites where the online booking engine is hosted through NewBook.

Our pricing starts from $124.95/month for our cloud-based property management system, online booking engine, and channel manager. Each NewBook subscription is tailored based on the size of the property, number of users, and preferred features. We focus on tailoring each package to suit the property’s unique needs.

Users can easily manage and update their glamping site information within the NewBook property management system without the assistance of our support team. Because this is integrated with the online booking engine, all information is updated in real-time. NewBook provides free 24/7 support from our three global offices located in California, Australia, and the United Kingdom. Our friendly team offers on-the-spot assistance and NewBook clients are provided with free training tutorials, over 900 knowledge base articles, and free productivity meetings to maximize potential.

With NewBook, you will no longer have to worry about double bookings. The integrated nature means that all information is synced and updated in real-time.

Pricing and rates are completely customizable and can be updated at any time. As a result, you can quickly and easily control and adjust rates for seasons or specific nights. There is also the option to offer package deals or last-minute booking specials, allowing you to boost your occupancy rates in the off-season.

Additionally, one of the most popular revenue management tools we offer is dynamic pricing. This is designed to maximize your revenue based on your current occupancy rates (supply and demand). Have you ever looked at booking a flight and then a week later the price increased? This is the perfect example of dynamic pricing. It is completely automated and configured in NewBook. Recently, one of our clients increased their yearly revenue by $161,000 just by using dynamic pricing.

With NewBook, you can offer your guests a range of extras right from your booking engine! This includes add-ons (like breakfast or firewood), activities, local tours and attractions, facility hire, appointments and more. We also offer site selection, which allows guests to select their preferred site or glamping tent when making a booking to personalize their stay.

If you happen to encounter a problematic guest, you can easily blacklist them from your property. This eliminates the ability for the guest to make an online booking, and NewBook will notify staff if the blacklisted guest tries to make a booking over the phone or in-person (and will specify the reason for it).

Yes. NewBook offers a channel manager, which provides the ability to connect with hundreds of third-party online travel agents, including Airbnb, Expedia, Booking.com, TripAdvisor, Vrbo, Pitchup, Spot2Nite, and more!

To ensure each property has enough time to experience and learn about the features in our system, there is an initial 12-month lock-in contract. After the first year, only three months of written notice is required for cancellation.

roverpass.com

Roverpass is an effective tool for campers to successfully complete their booking online. Our state-of-the-art booking technology streamlines the process of making reservations, making it faster and easier for owners to provide online booking options to their guests.

Owners can easily host RoverPass’ booking software on their own website. Installation is simple and can be done in just a few minutes. The application is unintrusive to any existing design and appears as a simple “Book Now” button for guests to easily locate.

Simple price of $2 per reservations, whether through the book now button on the owner’s website, or if entered into the Reservation System. All campgrounds are also added to RoverPass. com and the RoverPass Distribution Network for campers looking to book. A booking through the RoverPass Marketplace incurs a small fee per transaction, however, owners can choose to automatically accept or review any incoming reservation.

Owners have control over their property through the owner portal where they can update their information, edit rates, and manage their bookings. All new owners who purchase reservation management software are onboarded with a dedicated account manager for the first 30 days after launch. Afterwards they have full access to RoverPass customer support where email and phone support is provided. Owners who opt-in to only list their sites on our marketplace or those who use our basic reservation request system still have access to email and phone support from our customer service team.

Double bookings are unlikely when all reservations are managed on our convenient calendar. However, in the event that it does happen, owners are able to cancel and can reach out to support for quick assistance with a refund for a double booking. RoverPass also is launching a channel manager for our owners to keep track of their bookings across multiple platforms. Odds of double bookings from the channel manager will be extremely slim, but owners will also have the option to move one of the reservations to another comparable site - or cancel the reservation (and work with customer support as necessary).

RoverPass is able to offer seasonal, holiday, and special event pricing. The setup will initially be taken care of in onboarding, but owners will always have freedom to update their rates as they see fit.

Yes - RoverPass has the ability to create add ons that can be sold via the check-out flow. Owners can customize various packages as needed.

The owner has the ability to add notes to any reservation, that includes notes about troublesome guests as well as a guestbook section for all of their travelers. If/when any troublesome guest wants to rebook, the Campground is welcome to decline the reservation or cancel a reservation from a troublesome guest at any time - without penalty.

Currently, each reservation requires the information of one guest. However, there is an additional section on the reservation where further notes can be kept should the owner want to collect information about other guests in the party. The owner also has the ability to send messages through RoverPass to the traveler and has access to both their phone number and email.

Currently RoverPass is integrated with its own marketplace, TOGO RV, Roadtrippers.com, Airbnb, Expedia, & Booking.com. RoverPass does intend to continue to integrate into more channels so that we can drive more demand to our customers.

RoverPass recently updated to new structured cancellation policies that give owners and travelers the ability to cancel online and provide clearly defined refund choices. Owners have 5 options to choose from, and each policy has a window in which the reservation is 100% refundable, then 50% refundable, and then becomes non-refundable. (Image for clarification)

rmsnorthamerica.com

RMS is specifically designed to meet the unique property management needs for glamping business owners. The RMS system helps property owners streamline operations, increase bookings and revenue, and optimize the guest experience.

With more than 35 years of experience, we offer a highly configurable, cloud-based system that gives owners, managers, and staff more freedom and flexibility. The robust feature set includes: Online Booking capabilities, Multi-Property Management, Channel Management, Rate Management, POS functionality, Housekeeping tools, Guest Portal, Guest Loyalty Program, Email Marketing, Mobile Check-In, Enterprise Reporting, and so much more. RMS gives you the tools you need to run your business seamlessly, so you have more time to focus on your guests.

Yes! Site owners can host the RMS booking engine directly on their website without a redirect. The RMS Internet Booking Engine (IBE) provides a clean, detailed, and simple booking experience for visitors whether it’s embedded on a website or accessed using a ‘Book Now’ button to link from the website.

RMS also provides professional website services, helping businesses transform their websites by maximizing web traffic. The IBE can seamlessly integrate with their newly designed website while improving search engine optimization to increase bookings.

The cost for the RMS system depends on various, unique factors, but is priced as a monthly subscription with additional modules and options available. RMS aims to offer our users a competitively priced and robust system that will help their business grow. Site owners can schedule a demo and request a personalized quote at www. rmsnorthamerica.com/glamping-demo

With our cloud-based solution, updating site information is as easy as logging in. All new RMS users receive hands-on training from a dedicated onboarding specialist, so owners and staff are empowered to run their glampground as they see fit. All RMS clients get access to free 365/24/7 support with highly experienced staff. If a client needs a training refresher or help getting new staff up-to-date, additional dedicated training options are available. We also offer site owners a wealth of online resources that include videos, how-tos, and visual representations of setup options.

RMS is acutely aware of the problems double-bookings can cause. With RMS, whether a reservation is booked through the Internet Booking Engine (IBE), one of our hundreds of Online Travel Agent (OTA) integrations, or in person, the entire system shows updated availability in real time across all sales channels.

RMS software was built to accommodate parks with complex rate structures and needs. Our many rate management tools provide automation and help site owners maximize their revenue by enabling them to create various, unique rate structures and modify those rates to increase profits. For example, to accommodate seasonal fluctuation, our powerful dynamic pricing tool enables site owners to create pricing rules that automatically adjust rates based on supply and demand to maximize yield or occupancy.

Site owners can sell welcome packages through the RMS Internet Booking Engine (IBE) along with optional extras and upsells, such as firewood or s’mores packages to name a few. If site owners are interested in allowing thirdparty suppliers to directly sell activities or packages through the booking engine, this could potentially be explored using our open API.

Yes! RMS contains numerous fields that are designed to tailor information in the system to each individual clients’ needs, including the Banned List field. The Banned List field enables site owners to flag and keep records of troublesome guests. If this field is flagged, then when that guest makes a reservation with contact details matching the existing guest record, their profile will display in red text in searches and on their profile.

Site owners have a ton of control over guest information. For extra flexibility, RMS allows site owners to create custom fields in addition to the built-in fields. Fields can be configured and set as mandatory, read-only, hidden, and more. Site owners can collect information on each individual in a group booking as well.

Absolutely! RMS is equipped with a channel manager that serves as a two-way integration with many Online Travel Agents (OTAs) and channels for easy and efficient inventory distribution. Our channel manager has over 50 direct OTA connections, including airbnb, booking.com, Pitchup, and Spot2Nite, in addition to hundreds of connections through our Global Distribution System partners.

There are a few policies to consider in our contract, but our cancellation policy can be summed up pretty easily. Setup and Installation fees are due upon signing, prior to installation and are non-refundable. Service cancellations must be received in writing and require a minimum 30-day notice.