REGISTRATION POLICIES & PROCEDURES

Things To Know

• Please register at least one week prior to the first class. Class cancellations are typically made five days prior to the class start date. If class enrollments are below the minimum requirement, the class may be cancelled or combined with another.

• Registrations cannot be approved by an instructor, coach, or official.

Waitlists

• All programs offer waitlists, except enroll by day fitness programs.

• Due to high demand, some programs require paid waitlists. Aquatics, Ice Skating, Pottery, and Sports programs require paid wait lists. If the participant doesn’t make it off the waitlist, they will receive a full refund.

Refunds

Unless otherwise noted, the following refund policy applies to all Recreation programs:

• Refund requests must be made before the second class begins (or during the first week of sports practices). For fitness programs, refund requests must be made 24 hours prior to class start time.

• Programs that only meet once may receive a refund no later than one week prior to the scheduled program start date.

• Ticketed events are either non-refundable, or have a date specified as the last day to receive a refund.

• Material fees are non-refundable.

• Cancellations cannot be done online. Please visit any recreation facility, call 970-221-6655, or email recreation@ fcgov.com to request a cancellation or transfer.

• Refund options include:

» A full credit to your Recreation household account.

» Check or credit refund; minus a $5 service charge per program.

» For refunds less than $5, a Recreation household credit is offered.

Note: Trips & Travel and Outdoor Recreation programs have additional cancellation policies. View the specific program description for more information or contact recreation@fcgov.com to learn more about a specific program or trip.

Recreation Reserve Fund

The Recreation Reserve Fund enables the City of Fort Collins to provide and sustain high quality recreation services and facilities. To ensure future needs are met, $1 per program enrollment and $2 per hour during facility room rentals are allocated to reserves for future Recreation use. These fees are not discountable.

Cancellations

• Recreation may cancel programs at staff’s discretion. If a program is canceled for any reason, you will receive a full refund or credit.

• Recreation staff can assist you in finding another program to meet your needs.

Transfers

• Transfers between programs may occur free of charge, prior to the second meeting of the class on a spaceavailable basis.

» Note: if the new program costs more than the original program, the participant is responsible for paying the difference; alternatively, if the program costs less than the original program, the participant will be given the difference as a credit on the appropriate Recreation household account

• If your age, grade level, or ability does not meet the minimum requirements, you will be transferred to a program that better suits your needs.

Ada Disclosure

The City of Fort Collins is committed to providing an equal opportunity for services, programs, and activities and does not discriminate on the basis of mental or physical ability, race, age, national origin, religion, sexual orientation, gender, gender identity or gender expression. For more information on non-discrimination or for interpretation and translation assistance, please contact Jeni Kohles, jkohles@fcgov.com Individuals of all abilities and ages are welcome to participate in any Recreation program, with reasonable accommodations. If you require assistance participating in programs due to a disability, please indicate that you need an accommodation during the registration process. Requests should be made at least two weeks in advance of the program start date. Specialized programs and service information for individuals with disabilities can be found on page 14.

Auxiliary aids and services are available for persons with disabilities. V/TDD: Dial 7111 for Relay Colorado.

PHOTO/VIDEO DISCLAIMER

Photography or video recording is permitted at all City of Fort Collins facilities and events on city-owned property, except where posted otherwise. The City of Fort Collins reserves the right to require a person to leave the premises or cease taking photos or using a video device if city staff finds such behavior to be disruptive. By their use of the City of Fort Collins facilities, participants of programs and special events grant permission to the City of Fort Collins to take photos and videos of themselves and their children for publication in the program brochure, website and additional uses as the city deems necessary, unless the registrant or participant expressly files a written request as to the use of photos or videos of themselves and/or their children. All professional photography on city-owned property must be approved through the City of Fort Collins Communication and Public Involvement Office.