ROCKET-BOOST YOUR BUSINESS: HOW HR AGILITY CAN DRIVE BUSINESS GROWTH Sharing by: Muhammad Hamiz QuickHR, Enable Business Pte Ltd
GETTING TO KNOW ME: INTRODUCING MYSELF ● Sales Consultant (B2B Industry Lead) at QuickHR since 2019 ● Worked in various industries from Non-Profit to Finance ● Specialises in helping SMEs improve their HR with digital solutions ● Fun fact! Before I started my career, would you believe I was a banquet waiter at Pan Pacific Hotel
2
GETTING TO KNOW ME: INTRODUCING QUICKHR QuickHR offers cutting-edge cloud-based technology to both SMEs and MNCs in need of
LEAVE & CLAIMS LEARNING & DEVELOPMENT EMPLOYEE DATABASE
business process automation. Our end-to-end HR solution covers all aspects of human asset management, workforce management, and is fully compliant with local labor, taxation and data protection laws.
PAYROLL & BENEFITS
APPRAISALS & RECRUITMENT
REPORTS & ANALYTICS
ATTENDANCE & SCHEDULING
3
COMPANIES THAT WE SERVE
SMCCI MEMBERS WE SUPPORT
PILLARS OF THE MALAY COMMUNITY
4
OVERVIEW ∙ What are the emerging trends businesses will face in the 21st century and beyond? ∙ How can a company develop a business strategy to achieve its long term goals? ∙ Why is it important that that businesses develop Agile and Strategic HR practices? ∙ What is the strategic role of HR in navigating this new uncertain environment?
GETTING TO KNOW YOU AUDIENCE POLL
WHAT ARE THE EMERGING TRENDS AND OPPORTUNITIES FOR BUSINESSES? 7
EMERGING TRENDS OF THE 21ST CENTURY THE GIG ECONOMY • Emergence of the Gig Economy - an economy which is based on flexible, temporary or freelance jobs Service-based gigs - includes people such as delivery drivers
Knowledge-based gigs - includes consultants, subject/software experts, data scientists
8
9
EMERGING TRENDS OF THE 21ST CENTURY BENEFITS OF THE GIG ECONOMY • For workers: • Grow your skills and earn extra income • More independence and freedom (less vulnerability to market changes) • For companies: • Flexibility in hiring experts when not needed on a regular basis • Agility in scaling up and down to meet business demand 10
EMERGING TRENDS OF THE 21ST CENTURY HYBRID WORKING WORLD • What is a hybrid working world? • A mix of wfh, working in office or in a 3rd party space such as a cafe or library
Data from: The Work Trend Index survey by Edelman Data x Intelligence 11 Results from Jan 2021
EMERGING TRENDS OF THE 21ST CENTURY BENEFITS OF A HYBRID WORKING WORLD • Offers more freedom and flexibility • Prioritizes the employee experience • Greater employee engagement and performance
12
EMERGING TRENDS OF THE 21ST CENTURY BENEFITS OF A HYBRID WORKING WORLD • Increased productivity – 82% of leaders felt their companies were equally or more productive than before the pandemic (Research paper by Microsoft) • Ability to hire remote talent who can work in tandem with your team
13
WHAT ARE THE UNCERTAINTIES AND CHALLENGES FOR BUSINESSES? 14
WHAT ARE THE UNCERTAINTIES AND CHALLENGES FOR A BUSINESS? THE GIG ECONOMY • Determining Job Roles - workers no longer report to one manager and fulfil only one specific job • Flexible workforce – how to prioritize flexibility which is not just a perk but a priority for gig workers • Supporting HR in automation and implementation of new technology
15
WHAT ARE THE UNCERTAINTIES AND CHALLENGES FOR A BUSINESS? HYBRID WORKING WORLD ○ Employer vs Employee Expectations ● Employer: ○ Business as usual (expect responsive employees) ○ Little consideration of tools/technology/support needed in transition ● Employee: ○ Want a clearer division between work and personal life ○ Avoiding a culture of overworking and lack of personal space/time while
working from home ○ Remote workers – may find it difficult to achieve visibility and connection 16
HOW CAN STRATEGIC AND AGILE HR PRACTICES ENABLE A BUSINESS TO SUCCEED?
17
WHAT IS AGILE HR? ∙ Agile HR is defined as an approach that prioritizes the speed of responsiveness and adaptiveness within the HR function ∙ For HR to be more responsive and adaptive, it needs: 1) Recommitment 2) Rethinking 3) Redefining
HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? RECOMMITMENT TO MOBILE/HYBRID WORKING • Recommitment to 100% mobile/hybrid working ensure that HR and employees have the tools they need. • Employers need to set clear guidelines on how to maximise hybrid working - clear expectations and communication about employees’ whereabouts and how much flexibility is appropriate
19
HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? RETHINKING OF THE ENTIRE WORKFORCE CYCLE • Recruitment – in the gig economy and hybrid world, competition for talent will increase • companies must move from sourcing to selection in weeks or even days rather than months
20
HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? RETHINKING OF THE ENTIRE WORKFORCE CYCLE • Performance Management – look at more outcome-based incentives with specific tasks and variables rather than paying an employee for just fulfilling their KPIs. • goal setting and performance > move from yearly to an ongoing process • L&D – goals must be curated to individuals, rather than teams • more bite-sized learning options > learning will be less formal, but more frequent
21
HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? REDEFINING THE ROLES OF EMPLOYEES o Redefining the roles of employees – deconstructing jobs in your organisation (task-oriented work)
22
HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? EMBRACING THE MINDSET o HR’s role is in being an early adopter and in change management and overcoming opposition o HR cannot do this alone – there has to be an agreement from the top to create a culture of embracing a new mindset
23
TOOLS THAT ROCKET-BOOST YOUR AGILE HR TECHNOLOGY ENABLING HYBRID AND GIG WORK CLOUD-BASED SOFTWARE
A.I. CHATBOTS
REMOTE COLLABORATION TOOLS
24
ROCKET-BOOST YOUR HR TODAY WEBSITE
quickhr.co MAILING ADDRESS Paya Lebar Square, #07-38, Office Lobby 2 60 Paya Lebar Road, Singapore 409051 EMAIL ADDRESS sales@quickhr.co business@quickhr.co OFFICE & BUSINESS-WHATSAPP (65) 6908 8158 (65) 9160 4050
FOLLOW US ON SOCIAL MEDIA