ROCKET-BOOST YOUR BUSINESS: HOW HR AGILITY CAN DRIVE BUSINESS GROWTH

ROCKET-BOOST YOUR BUSINESS: HOW HR AGILITY CAN DRIVE BUSINESS GROWTH Sharing by: Muhammad Hamiz QuickHR, Enable Business Pte Ltd

GETTING TO KNOW ME: INTRODUCING MYSELF ● Sales Consultant (B2B Industry Lead) at QuickHR since 2019 ● Worked in various industries from Non-Profit to Finance ● Specialises in helping SMEs improve their HR with digital solutions ● Fun fact! Before I started my career, would you believe I was a banquet waiter at Pan Pacific Hotel

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GETTING TO KNOW ME: INTRODUCING QUICKHR QuickHR offers cutting-edge cloud-based technology to both SMEs and MNCs in need of

LEAVE & CLAIMS LEARNING & DEVELOPMENT EMPLOYEE DATABASE

business process automation.

Our end-to-end HR solution covers all aspects of human asset management, workforce management, and is fully compliant with local labor, taxation and data protection laws.

PAYROLL & BENEFITS

APPRAISALS & RECRUITMENT

REPORTS & ANALYTICS

ATTENDANCE & SCHEDULING

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COMPANIES THAT WE SERVE

SMCCI MEMBERS WE SUPPORT

PILLARS OF THE MALAY COMMUNITY

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OVERVIEW ∙ What are the emerging trends businesses will face in the 21st century and beyond? ∙ How can a company develop a business strategy to achieve its long term goals? ∙ Why is it important that that businesses develop Agile and Strategic HR practices? ∙ What is the strategic role of HR in navigating this new uncertain environment?

GETTING TO KNOW YOU AUDIENCE POLL

WHAT ARE THE EMERGING TRENDS AND OPPORTUNITIES FOR BUSINESSES? 7

EMERGING TRENDS OF THE 21ST CENTURY THE GIG ECONOMY • Emergence of the Gig Economy - an economy which is based on flexible, temporary or freelance jobs Service-based gigs - includes people such as delivery drivers

Knowledge-based gigs - includes consultants, subject/software experts, data scientists

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EMERGING TRENDS OF THE 21ST CENTURY BENEFITS OF THE GIG ECONOMY • For workers: • Grow your skills and earn extra income • More independence and freedom (less vulnerability to market changes) • For companies: • Flexibility in hiring experts when not needed on a regular basis • Agility in scaling up and down to meet business demand 10

EMERGING TRENDS OF THE 21ST CENTURY HYBRID WORKING WORLD • What is a hybrid working world?

• A mix of wfh, working in office or in a 3rd party space such as a cafe or library

Data from: The Work Trend Index survey by Edelman Data x Intelligence 11 Results from Jan 2021

EMERGING TRENDS OF THE 21ST CENTURY BENEFITS OF A HYBRID WORKING WORLD • Offers more freedom and flexibility • Prioritizes the employee experience • Greater employee engagement and performance

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EMERGING TRENDS OF THE 21ST CENTURY BENEFITS OF A HYBRID WORKING WORLD • Increased productivity – 82% of leaders felt their companies were equally or more productive than before the pandemic (Research paper by Microsoft) • Ability to hire remote talent who can work in tandem with your team

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WHAT ARE THE UNCERTAINTIES AND CHALLENGES FOR BUSINESSES? 14

WHAT ARE THE UNCERTAINTIES AND CHALLENGES FOR A BUSINESS? THE GIG ECONOMY • Determining Job Roles - workers no longer report to one manager and fulfil only one specific job • Flexible workforce – how to prioritize flexibility which is not just a perk but a priority for gig workers • Supporting HR in automation and implementation of new technology

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WHAT ARE THE UNCERTAINTIES AND CHALLENGES FOR A BUSINESS? HYBRID WORKING WORLD ○ Employer vs Employee Expectations ● Employer: ○ Business as usual (expect responsive employees) ○ Little consideration of tools/technology/support needed in transition ● Employee: ○ Want a clearer division between work and personal life ○ Avoiding a culture of overworking and lack of personal space/time while

working from home ○ Remote workers – may find it difficult to achieve visibility and connection 16

HOW CAN STRATEGIC AND AGILE HR PRACTICES ENABLE A BUSINESS TO SUCCEED?

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WHAT IS AGILE HR? ∙ Agile HR is defined as an approach that prioritizes the speed of responsiveness and adaptiveness within the HR function ∙ For HR to be more responsive and adaptive, it needs: 1) Recommitment 2) Rethinking 3) Redefining

HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? RECOMMITMENT TO MOBILE/HYBRID WORKING • Recommitment to 100% mobile/hybrid working ensure that HR and employees have the tools they need.

• Employers need to set clear guidelines on how to maximise hybrid working - clear expectations and communication about employees’ whereabouts and how much flexibility is appropriate

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HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? RETHINKING OF THE ENTIRE WORKFORCE CYCLE • Recruitment – in the gig economy and hybrid world, competition for talent will increase • companies must move from sourcing to selection in weeks or even days rather than months

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HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? RETHINKING OF THE ENTIRE WORKFORCE CYCLE • Performance Management – look at more outcome-based incentives with specific tasks and variables rather than paying an employee for just fulfilling their KPIs. • goal setting and performance > move from yearly to an ongoing process • L&D – goals must be curated to individuals, rather than teams • more bite-sized learning options > learning will be less formal, but more frequent

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HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? REDEFINING THE ROLES OF EMPLOYEES o Redefining the roles of employees – deconstructing jobs in your organisation (task-oriented work)

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HOW CAN AGILE HR ENABLE BUSINESSES TO SUCCEED? EMBRACING THE MINDSET o HR’s role is in being an early adopter and in change management and overcoming opposition o HR cannot do this alone – there has to be an agreement from the top to create a culture of embracing a new mindset

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TOOLS THAT ROCKET-BOOST YOUR AGILE HR TECHNOLOGY ENABLING HYBRID AND GIG WORK CLOUD-BASED SOFTWARE

A.I. CHATBOTS

REMOTE COLLABORATION TOOLS

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ROCKET-BOOST YOUR HR TODAY WEBSITE

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