REGISTER ONLINE, IN PERSON OR BY PHONE

Residents: Registration begins at 8 am on August 5.

Non-residents: Registration begins at 5 am* on August 7.

*Not all facilities open at 5 am. Facility operational hours are listed on page 4.

ONLINE (FASTEST) PLANOPARKS.ORG

1. Click ‘Registration’ at planoparks.org

2. Click on ‘Create Account’.

3. Complete your information (you must have an email address to create an account)

4. If you already have an account, Click on “Sign In.” If you have forgotten your password, enter your email address to have your login information sent to you. If you don’t have an email tied to your current account, you will not receive your login information. In that case, simply call any recreation center to set up your email and retrieve your login information.

Additional Payment Information

1 Please make checks or money orders payable to the City of Plano . Print your driver’s license number and date of birth on your check

2 A 10 % discount of on classes is offered for all registrants 60 and older Trips and shows/ events are excluded

3 NON-RESIDENTS (INCLUDING PISD) ARE CHARGED AN ADDITIONAL $4 PER COURSE

4 If you do not wish to pay with a credit card, you may visit any recreation center PRIOR to your registering and place a credit on your account using cash or check .

Financial Assistance

Financial assistance is available for Plano residents for annual tennis passes, memberships and recreation course programs Please call 972941-7256 for additional information (Application forms are available at planoparks org )

IN-PERSON (ALLOWS FOR PERSONAL ASSISTANCE)

1. Go to any Plano recreation center: Carpenter Park Recreation Center, Liberty Recreation Center, Oak Point Recreation Center and Tom Muehlenbeck Recreation Center.

2. Our staff can help with your selections and registration. You will only be able to register one family at a time. If you need to register another family, you must have a second person (age 16+) with you get back in line to register the other family.

3. Pay all fees using cash, check, money order, American Express, MasterCard, Discover or Visa.

4. Your receipt can be printed or emailed.

Waiting Lists

If a course is full you may ask to have your name placed on the waiting list for that course at no cost Staff will notify, in waiting list order, the persons on the list and offer the opportunity to register for the course . Payment for the course will be required at the time of registration If you are contacted from a wait list and enrolled for that course, you will be removed from any wait lists for similar courses

Refunds

Please read the following refund policy for courses, programs, trips and camps.

Program refunds will be granted when requested two weeks or more prior to the start date of the program . Refunds requested less than two weeks prior to the start date of the program will not be granted unless the vacated spot is filled. If the spot is filled, a refund less a $5 administrative fee will be granted .

972-941-7250 planoparks.org 8

PHONE (GREAT FOR THOSE NOT REGISTERING FOR A HIGH DEMAND CLASS)

1. Call any of the following recreation centers: Call volume will be very heavy the first two hours of registration. Carpenter Park Recreation Center, 972-208-8087, Liberty Recreation Center 972-769-4234, Oak Point Recreation Center 972-941-7540 and Tom Muehlenbeck Recreation Center 972-769-4404.

2. Register for the class of your choice.

3. Pay all fees using American Express, MasterCard, Discover, or Visa.

4. Your receipt can be printed or emailed.

Medical refunds requested with a doctor’s note prior to the start date of the program will be granted in full A prorated refund will be granted for a medical refund request received during or within one month of the program’s ending date

Trip refunds cannot be granted for non-recoverable costs . Trip refund requests will not be granted unless the vacated spot is filled. For trips provided by outside travel agencies, the travel agency refund and cancellation policies will apply

Outdoor Camp refunds will not be granted due to the following reasons: weather conditions, summer heat, sunburn, a camper’s behavior, absence from camp, or camp assignments . Parents are responsible for making sure children are registered in the correct camp program or session If an error is found after registration, please call and have it corrected prior to the camp season .

MAKE-UP POLICY

Recreation Classes: Plano Parks and Recreation is happy to accommodate make-ups for classes cancelled by the instructor or facility staff The instructor will inform you of the day and time available for the make-up If that day and time does not work with your schedule, or we are unable to accommodate a make-up, we will gladly refund you the amount paid for the cancelled class .

We will also provide a refund for a class missed due to illness upon receipt of a doctor’s note within one month of the program’s ending date . For all other absences, a make-up or refund is not available

Aquatics Classes: For classes cancelled by facility staff due to inclement weather or facility constraints, we will gladly refund you the amount paid for the cancelled class . Due to limited pool space and the Plano Parks and Recreation Department’s commitment to safety and quality instruction, makeups for missed classes are not available

Inclusion Policy

Plano Parks and Recreation welcomes the participation of all individuals, including those with disabilities or special needs We are committed to compliance with the ADA and providing reasonable accommodations to facilitate program participation For participants with special circumstances who wish to participate in any traditional program, some accommodations may be available to provide inclusive experiences Please contact us at 972941-7327 or 972-941-7272 prior to registration, for details on how we can best support your abilities, interest and desire to participate . In addition to providing inclusion support in our traditional programs, we also offer programs specifically designed to meet the needs of individuals with disabilities . See Adapted Recreation on page 11 .

Become A Member

Memberships provide access to all recreation centers and swimming pools in the Plano Parks and Recreation system. Children two years and younger are admitted free and must always be supervised by an adult. Children younger than seven must be actively supervised by an adult. Proof of residency or employment is required prior to purchasing a membership. Memberships are not required to register for recreation classes and activities. Please see Memberships and Fees below for all membership options.

General Information

Membership cards are issued at Carpenter Park Recreation Center, Liberty Recreation Center, Oak Point Recreation Center and Tom Muehlenbeck Recreation Center during open hours. Members are required to show this card for use of the: game room, gyms, racquetball/squash courts, swimming pool, track, and weight area.

Annual Membership

Annual membership payments are non-refundable. Proof of residency is required to receive the Plano resident rate. The annual membership must be paid all at once by American Express, Discover, Mastercard, Visa, cash or check.

Month to Month Membership

The month to month membership is paid in monthly installments using American Express, Mastercard, Visa or Discover and can be cancelled at any time. Proof of residency is required to receive the Plano resident rate.

Sam Johnson Recreation Center Membership

This annual membership is good only at Sam Johnson Recreation Center for Adults 50+.

Facilities

• Memberships include access to the following facilities:

• Carpenter Park Recreation Center

• Jack Carter Pool

• Liberty Recreation Center (and pool)

• Oak Point Recreation Center (and pool)

• Plano Aquatic Center

• Tom Muehlenbeck Recreation Center (and pools)