REGISTRATION INFORMATION COMMITMENT TO SATISFACTION Panorama Recreation is totally committed to satisfying you with our classes, programs, events and facilities. If you are not completely satisfied with our service delivery, please tell us and we will do the following: 1. Attempt to rectify any concerns you may have. 2. Transfer your registration to another program or session. 3. If the above steps do not meet your satisfaction, we will review the circumstances and consider issuing a partial/full refund subject to our administrative fee.
INFANT AND TODDLER POOL PROGRAMS In an endeavour to provide uncontaminated bodies of water, Panorama Recreation sells infant and toddler “pool pants” and swim diapers which when properly sized, do not leak or weigh the child down. All infants and toddlers under the age of 3 will be required to wear “pool pants” or swim diapers .
PROGRAM FEEDBACK
COURSE CANCELLATION
On the last day of classes parents and/or participants are asked to complete a program feedback form. This feedback helps us to provide quality programs. We appreciate your input.
If a minimum number of registrants is not met, we may have to cancel or combine classes. These decisions are made a few days in advance of the start date, so please register early to avoid disappointment.
PHOTOGRAPHS AND PROGRAM IDEAS WELCOME
In the event of unforeseen circumstances, that result in the closure of a facility or program cancellation, refunds will be given on a proportionate ratio for fees or charges paid.
Your photographs or program ideas may be used in future issues of the program brochure. Please email feedback/ program ideas to info@panoramarec.bc.ca
COURSE CAPACITIES Staff review the wait lists on a continuous basis and make efforts to accommodate everyone interested in the course if a class is full. Please add your name to the wait lists for our classes to avoid disappointment.
PRIVATE LESSON REFUNDS A notice period of 72 hours is required to cancel private lessons in order to receive a refund or credit unless accompanied by a medical note. Please call the appropriate coordinator.
HOLIDAYS/LONG WEEKENDS The majority of programs are not scheduled to run on statutory holidays. This will be noted on your program registration receipt.
Freedom of Information If you are registering for a program, purchasing an active pass, or renting a facility, we will ask for certain personal information. This is required to ensure proper record keeping, to properly register you in the program of your choice, to ensure the security and proper use of your pass, and for invoicing and other correspondence as needed. The information is for the sole use of the Peninsula Recreation Commission and its staff and is collected under the authority of the Freedom of Information and Protection of Privacy Act, Section 26(c).
OOPS!!!
Despite the best efforts of our Active Living Guide team, an error may slip through. We apologize for any inconvenience. In the event of a printing error, the information or fee provided by our customer service representatives will be deemed accurate.
REFUND POLICY Seventy-two hour notice is required before the first class (or series of classes) in order to receive a full refund. Refund requests after this time must be approved by a Program Coordinator unless otherwise stated. A $5 administration fee will be charged on all requests for Refunds for each program.
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