Eastbound Brochure

Destination Management Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain

Explore Arabia with Eastbound

Of all the landscapes on our planet the Desert is probably the most mysterious. To unlock its secrets it takes a special kind of passion and commitment. The staff at Eastbound has crossed that chasm. Come!

Explore the Arabian Gulf with us.

As a full service destination management

within the first 24 hours after arrival to offer a full

company we offer the most traditional, charming

range of sightseeing tours and adventure safaris.

and enriching packages in the United Arab

Eastbound provides partners the facility to book

Emirates, Oman, Jordan, Qatar and Bahrain, with

sports events such as the Dubai World Cup, Dubai

ground handling services to Business, Leisure/FIT,

Tennis Championship, Dubai Desert Classic and

Groups and MICE clients.

the Abu Dhabi F1 Grand Prix.

Eastbound employs a team of dedicated and

Thanks to the extensive local knowledge of our

multilingual staff. Our genuine Arab hospitality

staff and their many years of experience in the

begins at the airport. A personal welcome pack

travel business we provide a highly professional

with necessary information and 24/7 contact

and personalized service.

numbers is presented to each guest upon arrival, either at the “Marhaba� hospitality lounge or at

The best way to explore the magic of Arabia

the exit gate. Our representatives visit the guests

is with Eastbound!

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A challenged industry needs a winning combination...

$1.3bn 13.25% The annual cost of poor customer service to the global tourism industry

The time and revenue loss for an average company due to delayed pricing proposals from vendors

39%

15%

Customers who said it is critical to reach a human in the first attempt so they are not trapped in automated systems or spending hours on email

Premium, customers are willing to pay for a better and more personalised travel experience

Why Eastbound Personal Service & Customer Orientation At a time of “log in and do it yourself,� we take a human-centric approach. This means that you don’t just have EASTBOUND behind you; you have the people of EASTBOUND alongside you. You get one-on-one service from friendly, knowledgeable professionals dedicated to learning your business and providing comprehensive solutions: all on a first-name basis.

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Our professional values are inspired by a customer centric work ethic Simplify We make it easy for our customers to do business with us - We listen well - We communicate knowledgeably, clearly and correctly - We provide a seamless customer experience with accountability and transparency

Simplify

Recognise

Recognise We make every effort to understand our customer

Customer

- We take pride in what we do and our enthusiasm comes across effortlessly - We care about our customers and connect with them - We express personal concern for any lapse in service, real or perceived

Solve

Solve We solve our customers’ problems even if the rules don’t offer a clear resolution - We own our customers’ problems and see them through to resolution - We speak up on behalf of our customers when rules and policies don’t make sense - We explain why

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Services Sports & Adventure

Cultural & Heritage Tours

Culinary Tours

Art Tours

MICE

- Desert Safaris/Dune bashing

Our guided tours take you through

Dubai’s eclectic food culture runs

Events such as Art Dubai showcases

Over the last few years Dubai has

- Hot Air Balloon Rides

fishing harbours or fish souks, boat-

the gamut. One can dine here under

over 70 galleries from 30 countries with

emerged as a major destination for

- Scuba Diving, Snorkelling,

building yards, falconry centres, gold

the stars or even under the ocean.

an extensive programme of collateral

all MICE activities. With world-class

souks, spice souks and other venues.

Experience a traditional home made

events including the Global Art Forum,

conference and meeting facilities, it is

- Tour of Dubai Equestrian Club

Privileged access to various cultural

UAE breakfast in the ambience of the

the Abraaj Capital Art Prize, special

no wonder that Dubai hosts over 200

- Golf Holidays – access to Nick Faldo

events (exhibitions, theatrical displays,

Sheikh Mohammed Centre for Cultural

projects curated by Bedouin Projects

trade shows, exhibitions and events

lectures etc.) organised by different

Understanding, in a typical wind tower

and The Poetry of Time presented by

annually.

bodies such as the Emirates Heritage

house in the Bastakia quarter or opt for

Van Cleef & Arpels. We take you to the

Club and The Cultural Centre of Abu

lunch of local dishes with an explanation

gathering place for collectors, artists

We have years of experience in

Dhabi.

of the region’s tradition and culture by

and art professionals from across the

managing large exhibitions, corporate

a UAE national. Our Culinary Tours in

Middle East and South Asia in the heart

events and designing bespoke incentive

Dubai will leave you hungry for more.

of Dubai.

programs. Share knowledge, prepare

Sailing, Crab Hunting

designed 18 hole, par 73 golf course - Formula 1 Grand Prix of Abu Dhabi

fresh ideas or bond with your team in a place where the desire to achieve comes with the territory.

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Services Meet & Asist

Airport Transfers

Cruise Handling

Hotel Accommodations

Educational Travel

Eastbound employs a team of dedicated

Why waste time worrying about

Cruising is undoubtedly one of the

Over the years our hospitality team has

We have an experienced team on hand,

and multilingual staff. Our genuine Arab

transportation to and from the airport

best ways to go on holiday. As one of

built excellent personal relationships

waiting to help you arrange the perfect

hospitality begins at the airport.

when our transfer service can handle all

the fastest growing segments of the

with leading luxury hotels in the UAE.

educational visit. We manage tailor-

of your transportation needs?

travel industry, cruises appeal to a wide

Customers benefit from some of the

made education trips providing stunning

range of tastes, lifestyles, budgets and

most competitive rates along with

educational tour experiences enhancing

interests.

advantage of staying in the best hotels.

pupils’ understanding of academic

A personal welcome pack with necessary information and 24/7 contact

We arrange transfers in buses, coaches,

numbers is presented to each guest

vans and mid-size cars all the way up to

Irrespective of their budget all our

subjects from Music and History, to Art,

upon arrival, either at the “Marhaba”

luxury transfers including BMW 7 series,

They offer a sense of safety, comfort

customers experience a break they will

Geography and of course Business.

hospitality lounge or at the exit gate.

Mercedes S Class and limousines.

and excitement that is hard to beat.

remember and treasure for a long time.

Every year we host students from the

Our representatives visit the guests

Our team has many years of experience

world’s leading institutions including top

within the first 24 hours after arrival to

providing on-shore handling services

MBA and Executive MBA programs.

offer a full range of sightseeing tours

including pax-exchange, transfers and

and adventure safaris.

excursions to some of the largest cruise liners in the world.

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Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain

Dubai is a unique destination that is both a dynamic business centre and a tourist paradise, offering unmatched attractions, shopping, fine dining and quality hotels. From the timeless tranquillity of the desert to the lively bustle of its souks, Dubai offers a kaleidoscope of attractions for visitors.

Highlights - A unique insight into the cultural attitudes that make up the people of the UAE - Learn about the Emirati tradition, culture and religion in a relaxed and open atmosphere - Share a breakfast or lunch with the local community

The emirate embraces a wide variety of options in a very small area. In a single day, visitors can experience everything from rugged mountains and awe-inspiring sand dunes to sandy beaches

Open Doors, Open Minds

and lush green parks, from dusty villages to luxurious residential districts and from ancient

Walk through Bastakiya, the historic restored part

houses with wind towers to ultra-modern

of Dubai where you
will find out more about

shopping malls.

traditional architecture and lifestyle. Learn more about Islam by visiting a Mosque and join an interactive discussion with your UAE national host.

It is a unique opportunity to ask anything you always wanted to know about the culture, while sharing a meal.

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Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain

Would you like to embark on something artistically and spiritually different? During this authentic experience you will rub shoulders with local artists and see some of the best exhibits in the region while enhancing your creativity and creating your own art journal.

Dubai’s galleries and Fairs, Abu Dhabi’s festivals and events and Sharjah’s longstanding cultural base all combined provide venues, experiences and encounters ranging from ancient astrolabes to cutting-edge contemporary art.

Highlights - Create your own art together with leading UAE artists during

A memory of a lifetime

interactive “do art” sessions - Let art experts guide you on

The extraordinary economic development of the UAE, particularly Dubai is common knowledge.

“see art” excursions to the most important art galleries

What is not so obvious is that this development has extended dramatically over the past few years into the field of arts and culture.

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- Get a private Calligraphy Lesson from an expert

Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain

Beyond Dubai lies the UAE’s exciting capital – Abu Dhabi.

Highlights

One minute you could be cheering on at the

- Tour of the Sheikh Zayed Bin Sultan

Formula One race and the next you could be

Al Nahyan Mosque. With its 82

walking by the undulating Corniche which

white marble domes and thousands

overlooks the calm Arabian Gulf.

of inlaid columns, it is considered to be of the most important national architectural treasures of the country.

- The Liwa oasis which has some of the largest and most beautiful sand dunes in the world.

- The legendary Rub Al-Khali (Empty Quarter), which is a vast expanse of desert that extends through Saudi Arabia and Oman, and is the site for great stretches of off-road driving.

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Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain

Get an insight into Fujairah’s charming culture and family life

Highlights

Known for its clean beaches, posh resorts and

- Walk into the 360 year old

a cool vibe, Fujairah is one of the most relaxed emirates in the UAE with a holiday spirit that prevails all year round, thanks to its beach culture that emanates because of its 90 km long beautiful coastline.

Fujairah Fort - The Fujairah Village with beautiful displays of traditional homes and fishing boats.

- Conducted tours of scenic and

Surrounded by the rugged Hajjar mountains,

historic sites such as Dibba,

Fujairah is also perfect for wadi bashing and off-

Sharm, Bidya, Wadi Wurrayah,

road driving.

Wadi Maidaq, Kalba, Khor Kalba, Awhala, Hayl, Wadi Farfar, and Bithna

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Eastbound Group The headquarters of Eastbound Group are based in New Delhi.

Eastbound Tourism LLC is a subsidiary of Eastbound Group.

Both companies benefit from shared infrastructure like IT systems, global network of sales representatives, media relations, marketing staff etc.

These synergies impact the following

Destinations

areas of our operations:

- India - Nepal

- Cost Management

- Bhutan

- Strategic Direction

- Sri Lanka

- Product Innovation - Customer Centricity

Eastbound India offers the following services: - Cultural & Wildlife Tours - Educational Travel - MICE - Bespoke Leisure/FIT Itineraries - Culinary & Art Tours

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Eastbound Tourism LLC Suite 106, Churchill Executive Tower Business Bay, Burj Khalifa Area Dubai UAE Telephone: +971 556306185 www.eastbound.ae

“Our logo represents the sun rising over a new horizon. It signifies what we stand for – an emerging and innovative company that is passionate about People, Travel and Destinations”