Aussie Painting Contractor Magazine September 2021

How to Manage Your Business in Times of Crisis Starting a Trades Business Are you confident you’ll be able to keep the money coming in?

When Things Feel

SCATTERED

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From the

Editor

Hey Everyone, Welcome to the 107th Edition of the Aussie Painting Contractor Magazine.

I would like to congratulate Scott from Paramount Painting Qld on winning the Membership Prize of the QT290 Spray Gun from QTech. I look forward to hearing how it goes. Just remember we are here to support those in the industry, anyway we can.

We are still fielding a lot of calls and questions about different areas of lockdown and are hoping that everyone is keeping safe wherever they are in the country.

If you are unable to go to work for any reason reach out to us and we will assist you in every way, we can. If you are finding yourself at home and unable to work at all contact us and we will assist you in getting ready to get back to work once you can.

Just remember we are here to support those the industry in anyway we can.

Enjoy this month’s read.

CONTRIBUTORS

• Andy Smith • Anthony Igra •

jeffpainterguy

• Jim Baker • Joo-Cheong Tham • Leo Babauta • Monroe Porter • Robert Bauman • Ruud Gerards • Sandra Price • Vanessa Petch EDITOR Nigel Gorman

Till the next issue, Happy Painting!!

Nigel Gorman

nigel@aussiepaintersnetwork.com.au

07 3555 8010

GRAPHIC DESIGNER J. Anne Delgado

Advertise with us...

1800 355 344 07 3555 8010 info@aussiepaintersnetwork.com.au www.aussiepaintingcontractor.com

Contents 06

How to Manage Your Business in Times of Crisis

08

9 Things you need to remember while Negotiating Contracts

12

Starting a Trades Business

20

Smartrt Things CONTRACTORS DO

22

38

Dealing with different personalities at work

40

Paint the town with your Social Media Profile

43

Sell yourself!

44

Photos Are Worth $100,000.00

Can Australian employers make you get a COVID-19 vaccine?

Mostly not — but here’s when they can

28

When Things Feel SCATTERED

34

Old Tools, Old Methods How I remember it.

48 49

Industry Idiots Important Contacts

Opinions and viewpoints expressed in the Aussie Painting Contractor Magazine do not necessarily represent those of the editor, staff or publisher or any Aussie Painters Network’s staff or related parties. The publisher, Aussie Painters Network and Aussie Painting Contractor Magazine personnel are not liable for any mistake, misprint or omission. Information contained in the Aussie Painting Contractor Magazine is intended to inform and illustrate and should not be taken as financial, legal or accounting advice. You should seek professional advice before making business related decisions. We are not liable for any losses you may incur directly or indirectly as a result of reading Aussie Painting Contractor Magazine. Reproduction of any material or contents of the magazine without written permission from the publisher is strictly prohibited.

How to Manage Your Business in Times of Crisis When the future seems uncertain it’s even more important to make sure you put measures in place for your business that allow you to weather the stormy waters ahead.

It’s fair to say that businesses are going through tough times now. More than ever business owners have to become creative to survive through these uncertain times, with or without accessing financial assistance from government.

Whether you are eligible to apply for grants or other support packages, it’s important to consider these options with an eye on your business goals.

Establishing your goals will give your business a sense of direction and it gives you something to revisit when you lose your direction. It’s comparable to a lighhouse that helps sailors not to get their ships stranded. Goals are not only highly beneficial, but also for your team.

Why setting SMART goals is better Every New Year many people come up with new year’s resolutions and by the time January is over, most will have forgotten about them and slipped back into their usual behaviour. The reason why this type of goal setting hardly ever works is because they are missing one or more attributes of a SMART goal – you may have heard about this concept.

So how do you set SMART goals? Here’s a quick recap of what it stands for.

Specific—Positively worded. For example, instead of “I want,” say “I will.”

Measurable—You need to be able to evaluate your progress.

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Attractive—If you don’t want it, you’re unlikely to put in a sustained effort. This is your personal reason “Why” you want to achieve your goal.

Realistic—Understand that you’re capable of achieving the goal even though you have to stretch a bit.

This is about establishing a whole “new” positive mindset.

Time-framed—You need to have an appropriate time frame in mind. List what you want to achieve and by when.

Making sure you keep on track Setting your goals is the first step to achieving business success. But how do you keep on track? How do you hold yourself accountable to achieve your goals?

Your business numbers and your bank balance will tell you unequivocally whether you’ve achieved your goals.

Celebrate your successes

Whether you’ve set ambitious goals or set a growth pace you think you can manage easier, you still need to track your progress. That’s part of holding yourself accountable. However, who hasn’t been in a pressure cooker situation and thought you were doing better than you actually were.

Small business life can be hard, especially in times of crisis. But it can also be very rewarding. The satisfaction of landing a great contract and getting customer recognition is something well worth celebrating. Being able to steer your business through these challenging economic times is equally commendable.

As a business owner you can use your team to an extent to hold each other accountable. If this is not an option having an accountability partner or coach who can provide a more objective perspective could be the ideal solution for you.

It’s the same with goals. When you know you’ve hit your target, let loose a bit. If you’ve got a team of people you work with show them your appreciation for their role in the project’s success. Celebrating success only builds more success. It’s business psychology 101.

Schedule regular check-ins with your accountant or business advisor to review your progress. They can help you set up monitoring systems that integrate all your business financial data. The numbers don’t lie and while it might be tempting to kid yourself, it generally is counterproductive.

If you need support with your business plans, business goals and strategies, call my office on 3399 8844 and we will be happy to help you with a FREE Business Financial Health Check. You can also visit our website at www.straighttalkat.com.au and complete your details on our Home page to request an appointment.

2021 September Issue | 7

9 Things you need to remember while

Negotiating Contracts There are several aspects of business that can only be learnt through actual experience. One of them is negotiating contracts.

Several people fear the negotiation process because it is an intrinsically uncomfortable process. Asking for more money or making personal demands doesn’t come naturally to everyone. But with the right toolkit, you can breeze through contract negotiations. And you’d better get used to it, because you’ll have to handle a lot of contracts whether you’re a business owner or a company employee.

Having the right mindset is critical to contract negotiations. You have to believe that you are going to get your way. Bring a positive attitude and a smile to the table. You’re not signing contracts with the enemy.

The people you’re negotiating with are going to be your business partners in one capacity or another.

Let’s take a look at some things you need to remember when you’re in the process of negotiating contracts.

1. Be patient Don’t rush to get a contract signed. Rushed contracts usually leave one or both parties dissatisfied. It’s understandable if you want to get the negotiation done with, but taking the extra time to examine your contract will benefit you tremendously in the long run.

8 | Aussie Painting Contractor

2. Involve an expert You might know what you need from a contract in terms of an overall business output, but you could get trapped by the legalese. Get a lawyer you trust on board to frame the wording in a way which protects your overall interests. Even if you’re good at negotiation, involving an expert is always a good idea.

3. Don’t forget term sheets Term sheets are basically a broad overview of the terms of your contract. Before you get into the specifics, it’s a good idea to make sure all parties involved agree on the big picture.

4. Take it one step at a time Negotiating a complex and lengthy contract is an inherently tedious process. In the beginning, make sure you’ve got the basic details agreed upon. Making some headway is crucial to the overall success of the negotiations. After you’ve established a rapport with the other party, you can dive into the deeper, more difficult issues.

5. Think about the specifics The flowery language on a contract might make for good reading if you’re of a certain leaning, but you need to understand what it translates to in the real world. How much will you be making?

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6. Use the phone Emails are notoriously difficult to decipher at times.

You aren’t aware of the body language of the sender and sometimes people can word things in a confusing manner because they don’t have the best command over the language. If you’re unsure about certain things in your contract, pick up the phone and have a conversation. It will help sort things out.

7. Don’t fret too much about the first draft The first draft of your contract is just a starting point.

Don’t be alarmed if there are certain things in there which aren’t to your liking. It’s called a ‘negotiation’ because you will be changing certain aspects of the contract.

8. If you can’t make the tough calls, get someone who will If you’re not a naturally assertive person or find it difficult to be demanding when the situation calls for it, ask for help from someone who is capable. It could be your business partner or even a spouse.

9. Do your research You don’t want to make outlandish demands that

the party you are negotiating with simply can’t afford. Take some time and do your research. See what similar services or products cost in the industry. Ask some experts for advice.

Negotiating a contract is like a very slow game of chess, except both parties need to come away from the table victorious. Before you begin the process, figure out what your short and long-term goals are.

If you have a clear vision, it will help you navigate the tricky waters of contract negotiation better.

Sandra Price

www.tradiebookkeepingsolutions.com.au Facebook : Tradie Bookkeeping Solutions

Starting a Trades Business For a lot of tradies, once they finish their apprenticeship one of the first things they think about is going out on their own.

How to start a trades business

This may be as a subcontractor, possibly still working with the same company, or out there on your own as a small business owner.

This is mainly from a financial perspective. Are you confident you’ll be able to keep the money coming in?

Do you have enough of a buffer in case it takes time to build up?

Trade Insurance No matter which way you go, there are a few decisions to make when making the switch from wages to self-employed.

In this guide we’ll look at the initial steps involved, some of the options to consider and what happens next.

1.

2.

3.

4.

5.

6.

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First Steps Licensing Business Structure Insurance Marketing Accounting Growing

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Before anything else you need to think about whether or not life as a self-employed tradie is right for you.

We won’t dwell on this subject too much, and will assume if you’ve made it as far as reading this guide, you’ve already decided that it’s what you want.

We’ll go into a great level of detail within this guide, but it’s worth first outlining the absolute basics if you want to start trading on your own: • Register an ABN as a sole trader • Apply for a licence if your trade requires it • Take out a public liability policy • Get working!

That’s a super-simplified version, but they really are the basics if you just want to start taking on some jobs of your own.

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Do I need a licence?

Not all trades in Australia require a licence, and frustratingly the requirements often differ from state to state.

So one of your first jobs should be to find out what licences (if any) you require, and to ensure you are eligible for that licence.

This may seem obvious, but we have seen a few cases where people have setup a company and taken out insurance, only to find that they didn’t actually qualify for an electrical contractor licence in Queensland.

This is quite specific to Qld electricians given the special licence requirements, but whatever your trade and your state, best to check the licence requirements first.

The government runs a website called the Australian Business Licence and Information Service, which allows you to search for any trade or business type and see if a licence is required.

The site is pretty clunky, but it’s a great place to start.

The building authority for your state is also a great plate to get information. We’ve listed the links below: Queensland Building and Construction Commission NSW – Fair Trading Victorian Building Authority Tasmanian Government – Consumer, Building & Occupational Services SA Government WA Building Commission ACT Government NT – Building Practitioners Board Another great idea is to simply ask self-employed people in your trade what licenses they have.

It’s not wise to rely 100% on what they say, but it’s another good option in the overall information gathering process.

BUSINESS STRUCTURE Getting your business structure right from day one is desirable, but many tradies choose the cheapest and easiest option to get going, which is as a sole trader.

Getting started as a sole trader is incredibly quick and cheap.

Step 1 – Apply for an ABN (which is free!)

Step 2 – Apply for a business name if you’re not operating under your own name.

Step 3 – Done!

If you don’t need a registered business name it’s possible to setup a sole trader structure for free, and if you do want a business name, it’s only around $30 per year.

You’ll also need to register for GST (Goods and Services Taxation) if you expect your annual revenue to exceed $75,000.

BUSINESS ACTIVITY STATEMENT There is no cost involved in registering, but it does mean you’ll have to start submitting BAS (Business Activity Statement) reports to the ATO every quarter.

The next step up from here is to operate as a company. That means having the ‘Pty Ltd’ on the end of your business name.

We’ve already written an extensive guide on the sole trader or company question, so we recommend checking that out.

On that basis we won’t say too much more about company structures.

If you are considering operating as anything other than a sole trader, it is recommended that you speak with an accountant about what’s best for you.

INSURANCE One of the main reasons that tradies, or anyone else, switches to self-employment is to attempt to improve their financial situation.

It’s certainly not the only reason, but it’s right up there.

So what’s the point of putting in all this effort, only to risk losing everything? And by everything, we mean everything!

There’s nothing wrong with this option, and you can always change to a partnership, company or trust depending on how your business evolves.

2021 September Issue | 15

As a self-employed tradesman you’ll now be responsible for all of your actions, as well as those of anyone you employ.

If your work results in serious injury or death of another person, you could be up for hundreds of thousands, if not millions of dollars in damages.

MARKETING & BRANDING At this point you should be across all the major issues, such as licensing, business structures and insurance.

Now we get into the more interesting parts of running your own business, which is branding and marketing.

This would send many a tradie bankrupt, but it can all be avoided with public liability insurance.

How you go about this will depend on how you’re going to run the business.

Public liability is the first type of insurance you need to consider when switching to self-employment, and it’s the one that will save the family home if things go wrong.

If you’re a carpenter for example, and all you plan on doing is subcontracting to builders you already know, there’s really not much to do.

Potentially you could do absolutely nothing in terms of branding and marketing. No logo, no stationery; just an ABN and an invoice book!

We’ve put together a guide on public liability insurance which you can find by following the link.

You’ll also need to consider insurance for your tools, your vehicle and whatever else you have for your business.

If on the other hand you’re an electrician and you’re chasing direct business from residential and business clients, then you definitely need to put some effort into marketing.

INSURANCE CLAIM One of the things you’ll be saying goodbye to when switching from paid employment is sick leave, and in most cases workers compensation.

This could be a whole article on its own (and eventually will be), but here are the basics:

So if you can’t work due to sickness and injury, you’ll be on your own.

• Register a domain name to match your business

Income protection insurance will help you in this situation, and really is a must for self-employed tradies.

Trade Risk does not deal with income protection, but we can refer you to our referral partner who specialises in income protection for tradies.

• Come up with a unique business name that is available to register • Get a logo designed • Have business cards and letterhead designed and printed • Get a website, even if it’s very basic to start with • Start a Facebook business page • We have a guide on online marketing for tradies which would be worth checking out at this point.

In terms of logos, we used a company called 99designs for the Trade Risk logo. We love the logo and their pricing is very sharp. Follow the link to check them out.

Another fantastic way to promote your trade business in your local area is with vehicle signage.

At Trade Risk we have a wrapped ute we use for branding. It’s not cheap to get a vehicle fully wrapped, but it definitely has huge impact.

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As a tradie you’re out on the road a lot, so why not have a big billboard rolling around all day?

Local tradie directories and job sites are quite an obvious place to start advertising your trade business, but do they work?

Lurk around tradie Facebook groups and you’ll get a lot of different options!

Some of the websites seems cheap, but if they deliver no work, it’s wasted money regardless of the cost.

Many tradies also complain that some of the sites are full of cowboys quoting prices that no qualified tradesman could compete with.

We can’t comment on that, and all you can really do is ask around and experiment for yourself.

We do have a guide however, titled ‘Are trade directories worthwhile?’. It’s a few years old now, but still worth a read.

At Trade Risk we’ve used Xero from day one. It costs very little per month, but saves us hours of work every week.

With over 3,000 clients we’re not that small now, but once upon a time we were a tiny one-man business too!

Around this time it’s worth finding an accountant if you don’t already have one. They can advise you on business structures and accounting systems.

Growing By the time you get to this stage you should have your licensing sorted, your business structure decided upon and setup, and your accounting under control.

There’s a lot to think about when it comes to growing a trade business.

Are you happy carrying on as a single-person subcontractor, or do you want to grow into a genuine business with a team of tradies working for you?

How much do tradies make There’s a real push out there for “getting off the tools”. Essentially, this means employing tradesmen to work for you, whilst you concentrate on growing the business.

It’s the old “work on the business, not in the business” line.

Plenty of tradies are happy to work on their own as a subbie, or run their own maintenance business with just themselves and a single ute or van.

Accounting You might not be thinking a lot about accounting at this stage. After all, you need to make a few dollars before you can account for it!

It is something to think about early though, and can make life a lot easier down the track.

A lot of tradies and other micro-business owners will start off by using Excel to track their payments. That’s if they use anything at all!

Saving Money Excel is a good start, but if you want to be serious about your business you should consider using a cloud-based accounting system.

There’s absolutely nothing wrong with this, and it certainly avoids a lot of financial stress when you don’t have to worry about paying other peoples’ wages.

How you want to grow your business really depends on what you want from it, but ultimately, as with most things, if you want the greater rewards you need to take the greater risks…

Smart Things CONTRACTORS DO A few weeks ago, I wrote an article about what dumb things contractors do so I find it only fair to write an article about smart things contractors do.

1. Know the minimum age in your area. I am not talking about the federal or some other government wage regulation. I am talking about what is the minimum wage required to hire a worker who will show up every day, has a driver’s license and some work ethic. The current minimum wage is $7.25 an hour but very few if any people will show up for that. For most areas of the country, it tends to take at least double that amount to hire entry level people.

So how do you determine pay? Research what fast food, warehouses and other physical labor pays. If you pay below a living wage, employees cannot afford to buy a new tire, pay a ticket and other things required to make it to work. Websites can give you this number for your area. For your local wage survey, simply ask or call. Everyone is hiring. Entry level wages have dramatically increased and advertising below that threshold will yield no applicants.

2. Google your business name on a computer other than one in your office. See how your search comes up. Make sure whatever the name on your truck matches what the search engine finds. Everything is going digital, make sure you are up to date.

Hire someone to help you as the formats constantly change.

20 | Aussie Painting Contractor

3. Hire a computer geek. No disrespect intended.

I’m an old guy who is easily frustrated with technology.

There are lots of young people who can help you.

Some are students, some are friends’ kids, some have small businesses. Thirty years ago, I had a broken computer in my office. I was going to throw it away, but my secretaries’ 12-year-old son was there, and he wanted to take a shot at fixing it. When I came back from lunch it was in 50 pieces laying on the office floor but two hours later it was fixed. He did my computer work part time for years. Hire someone who can help you.

4. Have pay integrity. This could be explained in a long rambling article but here is the simplest way to evaluate your pay system. List employees in the order of who you would layoff first, second, etc. Next write each person’s pay by his or her name. See if the two lists match. This is a good way to evaluate someone who has learned rapidly and deserves a raise. Do not let the only way your up-and-coming employees can get a raise is to quit. You can also evaluate that list by grading who has the ability to become a foreman or lead person. Study the list as a whole and constantly look to improve it.

5. Have realistic family employment policies. Hiring too many family members or putting them in jobs where there is a poor fit for their skills is not fair to the family member or company. Family communication styles can carry over into family business

communication. Family communication tends to be emotional with some families being hot and heavy communicators and others who simply ignore things.

Do your best to manage family members like you manage anyone else.

Try to avoid mixing family and business discussions at family gatherings. Do your best to separate family and business.

6. Build around key people. Contractor startups are always challenged with hiring as there is little or no employment reputation. It takes time to develop an organization. Do your best to grow or hire several key people you can build around. If you feel like there is no one in your organization you can build around, think hard about why that is. Are you hiring the wrong people? Do good people leave? You are only as good as the people around you.

7 . Know your numbers. Make sure your financials are in a format you understand. Also try to record expenses with the same logic used for estimating. For example, if a superintendent is estimated as part of overhead the cost should be recorded as overhead. If you add field hours to the estimate to cover superintendent costs, the expense should be recorded as part of field labor. Job cost each and every job. Track closing ratios by sales or estimator, foreman, project manager and type of work. Know where you make and lose money. It’s difficult to argue with math. Using math as

a management guideline takes much of the emotion out of management. Business is pretty simple. You have to take in more than you spend, or you will go out of business.

8. Build your brand. Branding is built thru repetition.

Use the same-colored trucks, job signs, stationary, company attire, etc. throughout your organization.

Remember, you want people to see your name and then search you on the web and call. Few people actually write down a phone number. Residential contractors should be visible in community events.

Commercial contractors should participate in target industry functions. Remember, a value branded contractor can always discount to get work but an unbranded contractor struggles to get premium pricing.

I hope these ideas are helpful. Stick to the basics.

--------------------------------------------------------------------

Monroe Porter

is president of PROOF Management a firm that teaches seminars and runs networking groups for painting contractors.

www.proofman.com

2021 September Issue | 21

Can Australian employers make you get a COVID-19 vaccine?

Mostly not — but here’s when they can Australia’s official policy on vaccines is that they be voluntary and free. But the federal government hasn’t shut the door completely on employers pursuing mandatory policies of their own.

Last week the federal government reiterated it won’t use its powers to give employers a free hand to mandate vaccines. Yet Prime Minister Scott Morrison also said: Decisions to require COVID-19 vaccinations for employees will be a matter for individual business, taking into account their particular circumstances and their obligations under safety, anti-discrimination and privacy laws.

So far just two Australian companies — regional air carrier Alliance Airlines and canning company SPC — have declared they will make a COVID-19 vaccination mandatory for their workers.

The reason so few have declared such intentions is because the law isn’t on the employer’s side. There are only limited circumstances where workplace vaccine mandates are likely to be found lawful.

Mandatory vaccines are an exception, not the rule Safe Work Australia, the federal work health and safety regulator, and the Fair Work Ombudsman,

22 | Aussie Painting Contractor

the agency responsible for compliance with federal workplace laws, have both made it clear that most employers can’t make you get a vaccine.

Safe Work Australia’s guidance says “most employers will not need to make vaccination mandatory” to meet their workplace, health and safety obligations.

The exceptions are when public health directions require them to do so. Examples are the New South Wales health order requiring specified classes of quarantine facility, transport and airport workers to have had at least one vaccine shot, and the Queensland order that health service employees in residential aged care be fully vaccinated by October 31.

The Fair Work Ombudsman says an employer needs to have a compelling reason before requiring vaccination of workers. Two conditions stand out: Employees must interact with people with an elevated risk of being infected with coronavirus. For example, if they work in hotel quarantine or border control.

Employees must have close contact with people who are most vulnerable to the health impacts catching COVID. For example, if they work in aged care.

2021 September Issue | 23

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This second condition aligns with rulings in unfair dismissal cases involving employees refusing influenza vaccinations. In three such cases this year, the Fair Work Commission (Australia’s federal industrial tribunal) said it was reasonable for employers in the aged care and child care sectors to insist on vaccination as a condition of employment.

But overall, the Fair Work Ombudsman said: In the current circumstances, the overwhelming majority of employers should assume that they can’t require their employees to be vaccinated against coronavirus.

Public health orders give the community confidence that such decisions have been informed by expert advice, and that different stakeholders have had a chance to be heard (as employer groups and unions have had with the federal vaccine roll-out).

Opening a can of worms Unions and employer groups largely agree that, in the limited situations where there are workplace vaccine mandates, they should be backed by public health orders.

Business Council of Australia chief executive Jennifer Westacott says vaccination should be “driven as much as possible through public health orders, not left to individual employers”.

Australian Council of Trade Unions secretary Sally McManus says any mandate “has to be based on the advice of health professionals, not just made up by employers, and workers must be consulted, along with their union”.

Consultation does not appear to have been a feature of the announcements by Alliance Airlines or SPC, whose workers reportedly learnt of the company’s decision through the media.

A drive-through COVID-19 vaccine hub in the west Melbourne surburb of Melton, August 9 2021. Luis Ascui/AAP

Trampling on worker rights This legal context could, of course, be changed by the federal parliament amending the Fair Work Act to expressly authorise employer mandates.

Given the composition of the senate, this might prove impossible to achieve. But even if it were possible, there are good reasons to oppose it — even while acknowledging the clear public health benefit of COVID-19 vaccinations.

At stake are fundamental principles of worker rights.

In the words of the International Labour Organisation’s 1944 Declaration of Phildelphia, workers have the right to “pursue both their material well-being and their spiritual development in conditions of freedom and dignity”.

Other companies may be waiting to see the upshot — whether those policies lead to challenges either through the Fair Work Commission, which arbitrates unfair dismissal claims, or through federal courts for breach of workplace laws.

But most — from big employers such as Wesfarmers and Commonwealth Bank to boutique outfits such as Atlassian — will not be waiting. Their emphasis is on carrots, not sticks, for driving up vaccination rates.

If you find yourself out of step with both the Australian Council of Trade Unions and the Business Council of Australia, it’s a sign you are out on a legal limb, and need to consult an industrial lawyer.

Joo-Cheong Tham

Professor, Melbourne Law School, The University of Melbourne

Any decision to limit fundamental rights is best done through accountable public institutions, rather than private entities motivated by commercial considerations.

2021 September Issue | 25

Find out how to get an apprenticeship.

When Things Feel

SCATTERED Often when our lives have a bunch of things going on at once, and multiple things to manage in each of those areas … it can feel really messy and scattered.

This kind of feeling of messiness can cause us stress, and make us unhappy with our current situation.

We might feel like we’re doing things wrong. We might feel like we’re trying to keep our heads above water, and struggling with it. We might feel helpless, like there’s not much we can do about it.

If you feel scattered like this … I’m here to say that this is a very common feeling, and you’re not alone.

Many of us feel scattered, overwhelmed, like our lives are messy and out of control.

There are some tactical things we can do to feel more under control … and there’s a mindset shift (or practice) we can do to get good at feeling peace in the midst of this kind of chaos.

Let’s talk tactics first, then talk practice / mindset shift.

28 | Aussie Painting Contractor

Tactical Methods

If your life is feeling scattered, there are some tactics that might help. I’m going to share some of them, and invite you to test them out to see which ones help you: Make a long list. Sometimes it can help to dump everything you need to do onto one long list. It’s simply a brain dump. Mentally scan all the areas of your life, and try to get everything out of your head and onto paper (or digital document). Don’t sort through them at first, just get everything out. Then take a moment to sort through — grouping them into areas, maybe prioritizing them. If you feel like it, knock off a bunch of the small tasks in 30 minutes to clear things out a little.

Make a short list. Once you have a long list, it might feel even more overwhelming. No one can tackle such a long list all at once! I’ve found that it helps to make a short list of 3-5 things I want to tackle today, from the longer list. These are important things that would make today a great victory. Come back to the long list later, and focus on the short list for now.

Create some time to sort out each area. Set aside just 20-30 minutes each day to sort through an area of your life — maybe 30 minutes on Monday to list out your financial tasks and clear some of them out.

Maybe 30 minutes on Tuesday to make a plan and create structure around your health and self-care rituals. And so on — you can create time for different projects, for house maintenance, for family or relationship issues, etc. In this way, we start to get things in order, one area at a time.

Create regular time for each area. Similarly, you can block off some time on the calendar each week for each area of your life that could use some regular maintenance. When will you take care of your finances? Meal planning and prep? For connecting with loved ones? For clearing out your email inbox? Block off the time on a recurring basis.

Get some support. If you’re struggling with getting organized with everything, you might ask for a friend or colleague to sit down with you and help you sort through things. Or get a coach — I’m available for hire!

Simplify. If things are getting crazy, sometimes it’s a time to pause and consider what you might do to

simplify. Have you overcommitted, been too optimistic?

Are there commitments you can let go of to give yourself more breathing room? It’s not always the right thing to do, but sometimes simplifying is a beautiful thing to do.

Do one thing at a time, fully. If you’re feeling scattered, it’s often the case that you’re jumping from one thing to another in a kind of frenetic pace. It might be a helpful thing to slow down. Breathe. Pick one thing, and give it your entire focus. Pour your entire being into it, with full commitment. Then let it go and focus on the next thing.

Take some breaks for self-regulation. When we’re feeling overwhelmed and scattered, it’s usually more of an emotional experience than it is a problem with our external circumstances. We’ll talk more about that in the next section on mindset … but a helpful tactic is to give yourself some breaks during the day where you can breathe, have some space, and take care of yourself. Regulate your emotions when you’re feeling anxious, overwhelmed, exhausted. Rest and give yourself time to replenish your energy.

OK, that’s enough of tactics! Don’t try to take them all on, just pick one and give it a shot for a bit, to see how it works.

Mental Shift: Practice with the Feeling of Chaos

We think the problem is with our outer circumstances — we have too much to do, everything is messy! — or we think the problem is that we’re not good in staying on top of everything. But there’s another approach, rather than changing external circumstances or getting better at doing everything right.

The approach is to learn to find peace with chaos.

It’s an acceptance that our lives will always be a bit chaotic, turbulent, messy. Our lives will never be in order. And so we can accept this chaos as not just a part of life, but the experience of life itself. This chaos is how life feels. And then we can learn to relax, and find peace. Imagine finding calm while out in a stormy sea.

So here’s how I suggest practicing with this: • Write out a reminder to practice during the day — a note to yourself like, “Feel the chaos.” Then practice noticing when you’re feeling scattered, overwhelmed, messy.

The portable, inexpensive method to prevent paint waste-water polluting the environment.

30 | Aussie Painting Contractor

• When you notice the feeling … pause. Take a breath. Bring your awareness to the bodily sensations of the messiness. Stay with these sensations for as long as you’re able, coming back to them if your mind gets caught up in thinking.

• Bring a gentle, open, non-judgmental awareness to the sensations of scatteredness. Can you be curious about these sensations, wanting to know more about them?

• See these sensations as simply how chaos feels for you right now. Can you learn to relax with these sensations? Can you learn to breathe and find gratitude for them?

• If you practice with these sensations of messy chaos throughout the day, you can learn to get more and more comfortable with the chaos. You can learn to relax, and flow with how things are.

This doesn’t mean you should never get organized, or simplified. It means that you can find peace in the middle of just about any situation, with practice.

Leo Babauta ZEN HABITS

2021 September Issue | 31

32 | Aussie Painting Contractor

2021 September Issue | 33

Old Tools, Old Methods How I remember it.

OK! I may be showing my age a bit here, but I must say the painting trade has certainly changed since December 1969 when I first picked up a paint brush.

I was fifteen and a half and it was the end of the school year.

To progress into ‘Intermediate High School’ (Year 11), you had to pass 5 subjects of your ‘Junior High School’ exams (Year 10) with English being one of them. Like now, the results took a while to be announced and it wasn’t going to be until the end of January that I would receive them. So, to pass the time and earn a bit of pocket money, I thought I would do some part time work through the holidays in my fathers’ painting business.

After seven weeks of waiting, my results finally came.

They were Maths II- 52%, Maths III- 62%, Social Studies A- 38%, Social Studies B- 35% and English- 44%. Now I always had difficulty learning and retaining knowledge at school, but I really thought I would have scraped through at least. So! As I couldn’t progress into the following years of High School, I took the easy way out and continued working for my father.

Over 50 years have passed since then and I look back on the tools and the methods used when I was doing my trade.

APPRENTICESHIP

5 years and it included Signwriting as part of your course.

TIMBER STEP LADDERS

These were quite clumsy to use and very unstable on uneven ground because they only had ropes to stop the legs from spreading out.

34 | Aussie Painting Contractor

STEEL TRESTLES

Twice as heavy as aluminium so it was normally a two-person job to set them up.

TIMBER PLANKS (OREGON)

Again, heavier than aluminium with a very good chance of getting a splinter from them after a lot of use. They didn’t come in 6 metre lengths either so a bit more scaffolding was required.

LADDER BRACKETS

These are still in use today but illegal in many States of Australia. I remember having them set-up at the very top of the extension ladders and had no fear walking along the single scaffold plank. There were no height restrictions like there is now, so safety was not thought of (I wouldn’t do it now though).

PURE (HOG) BRISTLE BRUSHES

These brushes are made from the hairs on the back of a pig (hog), which are strong yet springy. The bristles have natural split-ends, which increases the amount of paint they hold. They were good for loading a lot of paint and were used for both oils and acrylics. They aged well, becoming softer and more responsive with use.

When I first started, I remember having to paint the ceilings and walls with a six-inch brush (called a Blockbuster) as rollers were not around at that time. To do the ceilings, we had to set up ladders and planks in the room and then shift it as you completed a section.

I don’t remember doing that for too long (maybe six months) as the roller came on the market.

50 YEARS A HOUSE PAINTER This book contains 36 topics of industry related knowledge and information which will help you in the way you operate your business.Topics under headings of; Business Checklist, Staff, Marketing and Sourcing Customers, Professional Behavior, Successful Operation and Looking Ahead.Highly recommended by Jason Osborn, Dulux Business Development Executive as; ‘A very easy interesting read, that combines industry facts and great topics.’

www.mytools4business.com 2021 September Issue | 35

www.oldfields.com.au

BLOW TORCHES

Early blowtorches used liquid fuel, carried in a refillable reservoir attached to the lamp. These liquidfuelled torches are pressurized by a piston hand pump. As electric sanding machines were not around then, the blow torch was used to burn off the old paint with the aid of a shave-hook or scraper. The preparing of lead and asbestos substrates was the same as any other substrate as the danger had not been recognised.

paint manufacturers did not specify this to be done, so the application was two topcoats only. Twenty-five years later I realised the ramifications of not applying a sealer or undercoat, as many of the jobs I went to later, I noticed the paint peeling back to the bare substrate.

REVOLUTIONARY PRODUCT

It must have been around 1976 when my business partner and I were invited (along with some other painters) by Dulux to trial out a new product brought out by Selly’s. It was called, ‘No-More-Gaps’. We were each given a ‘gap gun’ and a ‘tube’ to experiment with and to give our opinion on it. The way cracks in skirtings, frames and cornices were usually filled was by mixing up some spackle or plaster which was then applied with your finger. My partner and I gave our thoughts on it and said it was ‘too expensive’ and would never ‘take off’ in the marketplace. It was 2-3 years until we eventually admitted we were wrong and started using it on all work sites.

METAL PAINT POTS

These lasted a long time as you could burn them out when a thick build of paint formed. This was a great way of using up your old dirty turps as it was a good fire-starter and if you soaked some old rags in it, you would get a hot and consistent flame. Then once the pots turned an ash-grey colour, they were ready to be cleaned. All you needed for this was water and wet-and-dry sandpaper.

PRIMER AND SEALER COATS

Although I never used it myself on houses my father painted, I knew that Red Lead Primer was used in abundance on Government sites. My old business partner mentioned this to me and said that for the new apprentices, their main job was to stir up the paint in the mornings, ready for the tradesmen to use during the day. The reason being that the heavy consistency of the lead, sank to the bottom of the tin, so it had to be stirred well into the upper liquid (oil) before use. Apparently, it took a lot of time and muscle to do this one task.

In the 70’s and 80’s, applying a sealer coat on bare gyprock or set plaster was not a requirement. Even

PAINT

Being in business and having a few builders to work for, we used to go through quite a lot of paint, so we found it cheaper to buy it by the pallet load. The product we loved and used was Dulux Spring and we were able to purchase 10 litre drums for $10. Far different now when 10 litres costs around $120 a drum (exc. GST).

When you look back though, your wage only worked out at around a $100 a week so looking at inflation over that time, maybe it wasn’t really that cheap.

It would be interesting to know how tools and painting methods will be in another 50 years, but I guess I won’t be around that long to witness it.

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Jim Baker

www.MyTools4Business.com

2021 September Issue | 37

Dealing with different personalities at work “I end up just giving in, even though I don’t think it’s right, just because I don’t want an argument”

At HR Maximised, we utilise Everything DiSC to help business’s build stronger and more effective teams.

It is a simple but powerful tool where people gain insight into their own preferences and tendencies, learn more about relating to others, and receive practical strategies to help them improve their interactions and ultimately, their performance.

“He’s so blunt. Sometimes I don’t think he realises how he comes across. He can be quite intimidating.”

Check out the video below to learn more about how Everything DiSC can help your team grow stronger.

These are some of the reoccurring comments we regularly hear and ones that we’ve probably all come across in our working lives.

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Dealing with different personalities at work has been a hot topic of conversation for us lately.

“I just don’t know how to get through to her”

Working with different personalities can be hard but it doesn’t have to be. If you were given insight into why people act the way they do and what makes them tick, would that help? What about if you were given practical and actionable strategies to improve your interactions with them? Would that make a difference?

38 | Aussie Painting Contractor

Vanessa Petch

If you would like assistance, please reach out to Vanessa from HR Maximised on 0418 190 106 or vanessa@hrmaximised.com.au

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2021 September Issue | 39

Paint the town with your

Social Media Profile “Social media is for kids… I BARELY use it in my personal life, why would I use it for my business…. It’s so time-consuming…. I don’t know WHAT I’d post, let alone have the time to create it…. Don’t you need a professional to do it for you?”

If you’ve said any of the above sentences, then mate, you need to change your thinking!

These types of posts are an excellent way to showcase your painting business. It takes minimal effort to craft; simply snap a picture before the job and again after! For bonus points, see if the customer is happy to share a review that you can add as the caption or a follow-up post, this is precisely the sort of content a potential client is looking for when researching painting business.

Uttering the phrase “social media” will make any trade business owner cringe, myself included. But unfortunately, we live in a day and age where just having a website isn’t enough to get you across the line with a customer.

The reality is, people will equate how professional your social media business pages look, to how good of a painting business you are. Even though one may have NOTHING to do with the other, it’s just the way the world is now!

In 2020, 81% of Instagram users noted that they use the social media platform, specifically for researching products & services.

So, if your pages aren’t on point, you seriously need to consider what impact this is having on your painting business!

Imagine if a potential customer RIGHT NOW searched for your painting business on Instagram or Facebook.

A customer would expect to find a professional site that’s regularly updated, is well crafted, and demonstrates your fantastic work.

I get it; tackling social media can be a daunting task, but with our guide, it’s easy. If you’re struggling to get a good hold on your social platforms, let’s chat!

Is that what your painting business currently looks like online? Or is it a half-baked, sporadically updated site with no real harmony between the posts?

If your head is hanging in shame, scan the QR code on the next page for our Lifestyle Tradie “Content Twister, Social Media For Tradies” guide and follow the simple steps to get your social media ON POINT! In this guide, we’ve created a ‘Content Twister’— It’s essentially a calendar that takes the guesswork out of your content creation and posting schedule. For instance, social media sites are highly aspirational platforms, so for one of the calendar points, you may add “before & after photos.”

40 | Aussie Painting Contractor

Book in a FREE STRATEGY SESSION with me, Andy, and let’s talk one-on-one about your unique business needs and get on top of your business pain points together!

It’s completely free!

-------------------------------------------------------------------Andy Smith

Andy Smith is a fellow trade business owner of Dr.DRiP Plumbing and co-founder of Lifestyle Tradie, a membership and community for tradies in business.

2021 September Issue | 41

42 | Aussie Painting Contractor

Sell yourself!

What? Well, running your own painting business is not just about being able to paint (although that helps), But if you can’t sell yourself, you will not be doing a lot of painting.

Remember, you only get one chance for an excellent first impression.

Think about this, if a tradesperson was going to turn up at your mother’s house to do a quote, how would you like them to look and treat your mother?

By this, I mean to be respectful, don’t turn with a smoke hanging out of your mouth, don’t smoke even if the homeowner is smoking, don’t swear, and please take your boots off before entering the house.

You will be surprised just how good these little things will make you look.

The more professional you look, the more of a premium you can charge for your services.

Most people are willing to pay a bit extra if they can see it worth it.

Are you worth it? If so great, if not, why?

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jeffpainterguy

Experienced Territory Manager with a demonstrated history of working in the Paint industry. Skilled in Negotiation, Sales, Customer Relationship Management (CRM), Team Building, and Construction.

www.jeffthepaintguy.info

2021 September Issue | 43

Photos Are Worth $100,000.00 There is that old saying that a picture is worth a thousand words. Well in the building and construction game, a good picture can be worth much, much more.

So often when conducting payment claims for clients I come across situations where a good picture would have easily prevented a contractor from facing a payment dispute. Without it the argument becomes a case of the contractor’s word against the client’s.

The funny thing is that these days it has never been easier to take a photo. Digital technology makes every shot a winner and it is easily stored, and easily developed. Even more convenient is the fact that mobile phones all have cameras on them. Sometimes you need to do less talking and more picture-taking.

A series of photos is excellent evidence in a payment dispute and can protect the value of your work from unsubstantiated allegations of defects, back-charges, and incomplete work. If you are religious about taking photos you can put yourself in a position where the client has no evidence but you do. Further, your photos will block or defeat your client’s allegations.

Often the client will back down once the quality of your evidence is exposed.

44 | Aussie Painting Contractor

When and what do I photograph?

The basic answer to that is to take a few every day to demonstrate the progress of the work. Taking photos of milestones are a good idea. That is, whenever a key phase is completed take a photo of it. This could be anything from the installation of a switchboard to a completed trench to a section of roofing. You know what I’m getting at. By the end of your job you will have a picture story of the work. Now the trick here is to closely review your scope of works from the contract.

Make sure you photograph everything on that scope.

That way you can prove you did all the work required under the contract. Also, think about what you are shooting, and take wide, medium, and close-up shots. Imagine these photos had to be presented in court, and choose your subject accordingly. For example if you were doing roof work you might take a wide shot of the roofed area, some medium shots of pointing and guttering, and then some close-ups of the tiles, box-gutter, and edging.

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"First innovation in a brush that works in a long time."

- Todd H Professional Painter for 35 Years

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2021 September Issue | 45

LEAD KILLS Find out if the things around you are safe for humans and pets.

CLICK HERE for videos on How to use the sampling kit For donations, CLICK HERE This Lead Safe World Project of The LEAD Group, aims to achieve a lead safe world by 2041

Buy your DIY- Sampling Lead Test Kit/Lab Analysis Lead Kit Lead Group’s lead Test Kit The only ones available in Australia.

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www.lead.org.au 46 | Aussie Painting Contractor

Remember, the value of photos is retrospective Because so many payment disputes occur after or near the end of the work, the value of photographic evidence is realized long after they have been taken.

That’s why I advise you to take photos every single day.

In 6 months time they will be very important when your client accuses you of running cables in the wrong area, or digging a defective trench or using the wrong piping.

So in the first instance you are taking photos where there is no dispute on the horizon. Most payment disputes do not erupt straight away. It will start with a comment about something not being quite right. Or maybe something isn’t working properly and so on.

Start taking photos of the work and installations that your client is complaining about. By all means attend to the problem and fix it, but have a record of how it was when you found it, and how it was when you’d finished with it. Now your client has nowhere to go.

One of my clients was accused of damaging an installed piece of fire equipment on a building site. He couldn’t get his last payment. But he had taken lots of photos.

He could prove that when he had completed his work, the item in question was not damaged. Some photos from a later period showed the item bent and buckled, and it was obvious that a later trade had caused the damage. The matter went to adjudication but the photographic evidence was so compelling that the client paid up without too much argument.

Let’s look at the main uses of good photos.

1. Combating allegations of defective work As per the example above, this is the most common use of photos. The key thing here is to have good close-ups of the detail of your work. These are excellent at combating accusations that the work was no good. The client will assume that you don’t have this kind of evidence, and will also assume that if the area has been built-out, that you could not produce any to defend your position.

produce a raft of back-charges detailing a long list of damage and havoc for which the contractor is supposedly responsible. Many of these will date back to the beginning of the project, and of course had never been brought to anyone’s attention until now.

But if you have a series of photos that show the progress of the work, then you can demonstrate that no such damage occurred and you can challenge the client to produce evidence of his own to support his accusations.

If you have taken some good close-up and detailed shots of the work, then (assuming there was no damage on completion) it will be impossible to argue that there was damage or that it was your fault.

One of my clients was accused of destroying a section of kerb with his truck and the head contractor was attempting to back-charge the contractor for its repair: but the head-contractor could not prove that the damage had even occurred and so this tactic failed.

3. Proof of work done This is the easiest thing to do because if you have taken photos everyday, you should be able to show all the work was completed as per the contract. It is very common for clients to withhold payment by alleging that the contractor has not completed the work. The client will usually be very specific about what was not done. But if you have your photos in place, this strategy will fail.

Remember that photos are only a part of wider strategy you can use to protect the value of your work.

Those of you who have read my previous articles will know the importance of a good Site Diary, Variation Instructions, and documentation generally. A good series of photos will add huge firepower to your claim for payment.

When it comes to a fight for payment your client will write a thousand words as to why you don’t deserve to be paid. But one picture will be worth more than those thousand words, and may even be worth a hundred thousand dollars!

Photos are great at killing that tactic.

2. Blocking unsubstantiated back-charges Commonly at the end of the work, when the contractor is trying to get that final payment, the client will

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Anthony Igra

1300 669 075 www.contractorsdebtrecovery.com.au

2021 September Issue | 47

The Industry Idiots

48 | Aussie Painting Contractor

IMPORTANT

Contacts

Aussie Painters Network aussiepaintersnetwork.com.au

Ph. 0430 399 800

National Institute for Painting and Decorating painters.edu.au

Ph. 1300 319 790

Australian Tax Office ato.gov.au

Ph. 13 72 26 / Ph. 13 28 65

Award Rates fairwork.gov.au

Ph. 13 13 94

Fair Work Building & Construction fwbc.gov.au

Ph. 1800 003 338

Mates In Construction matesinconstruction.com.au

Ph. 1300 642 111

Workplace Health and Safety Contacts Comcare WorkSafe ACT Workplace Health and Safety QLD Victorian WorkCover Authority WorkCover NSW SafeWork SA WorkSafe WA NT WorkSafe WorkSafe Tasmania

comcare.gov.au worksafe.act.gov.au worksafe.qld.gov.au vwa.vic.gov.au workcover.nsw.gov.au safework.sa.gov.au commerce.wa.gov.au/WorkSafe/ worksafe.nt.gov.au worksafe.tas.gov.au

1300 366 979 02 6207 3000 1300 362 128 1800 136 089 13 10 50 1300 365 255 1300 307 877 1800 019 115 1300 366 322

actcancer.org cancercouncil.com.au cancercouncilnt.com.au cancerqld.org.au cancersa.org.au cancervic.org.au cancerwa.asn.au

(02) 6257 9999 (02) 9334 1900 (08) 8927 4888 (07) 3634 5100 (08) 8291 4111 (03) 9635 5000 (08) 9212 4333

Cancer Council Australia ACT NSW NT QLD SA VIC WA

2021 September Issue | 49

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