InTouch magazine - January 2020

January - February 2020

InTouch We are celebrating our amazing nurses and midwives for International Year of the Nurse and Midwife.

Celebrating International Year of the Nurse and Midwife Recognising our long service PAHT people Quality improvement Brand new working environment - Kao Park

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Foreword Contents

Hello Welcome to In Touch magazine – your insight into the latest news and updates from across PAHT. This edition includes a focus on our fantastic nurses and midwives as we begin our celebrations of the International Year of the Nurse and Midwife, and a feature on how we are modernising the way we work across the organisation, as teams prepare to move from the Mitre Building to new premises at Kao Park.

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Welcome to In Touch magazine

3

Celebrating International Year of the Nurse and Midwife

4

EU exit – advice for our people

4

Teams prepare to move from the Mitre Building to Kao Park

7

Hospital becomes second in the country to be formally accredited for quality improvement work

8

Sepsis outcomes are a shining success

You can also find out more about PAHT becoming the second hospital in the country to be formally accredited by the Academy of Fabulous NHS Stuff.

We reflect on our achievements in our sepsis outcomes and congratulate and thank our amazing people for their long service following a special awards ceremony. Additionally, we give key advice for our people concerning cyber security. There is also an opportunity to find out more about the work of our sterile services team and a reminder to please keep yourselves and your patients safe by having your flu vaccination.

10

Recognising our long service PAHT people

11

Innovative nursing degree apprenticeships scheme begins

12

New patient information leaflet process launched / Flu fight continues

13

A day in the life of sterile services

14

Knowing your data and cyber security responsibilities

If you would like to share your news with colleagues and to see your team featured in In Touch magazine, please let the communications team know via paht.communications@nhs.net.

15

Managers’ Induction Programme

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#PAHTPeople

Best wishes Lance McCarthy Chief executive InTouch January 2020_V4.indd 2

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Celebrating International Year of the Nurse and Midwife We will be focusing on our fabulous nurses and midwives throughout 2020 – please join us in giving your thanks to our amazing people.

Jacqui Featherstone, associate director of nursing and midwifery:

Raul Silva and Sharon McNally.

This is International Year of the Nurse and Midwife - our chance to showcase and celebrate our nursing and midwifery colleagues.

It is Florence Nightingale’s bicentennial year, designated by the World Health Organisation (WHO) as the first ever global Year of the Nurse and Midwife.

Nurses and midwives make up the largest numbers of the NHS workforce. They are highly skilled, multi-faceted professionals from a host of backgrounds that represent our diverse communities. 2020 is our time to reflect on these skills, the commitment and expert clinical care they bring, and the impact they make on the lives of so many.

This year is also an opportunity to say thank you to the professions; to showcase their diverse talents and expertise; and to promote nursing and midwifery as careers with a great deal to offer.

We are starting this year of celebration at PAHT with Sharon McNally, director of nursing,

midwifery, and Allied Health Professionals, and Jacqui Featherstone, associate director of nursing and midwifery.

Sharon McNally, director of nursing, midwifery and Allied Health Professionals: I have had the privilege to work as a nurse for over 30 years, and I am committed to providing high quality, compassionate care.

I was inspired to become a nurse to make a difference and deliver care through a professional role and I have enjoyed a fantastic, rewarding career.

I joined PAHT in October 2018 and I have been delighted to work alongside our dedicated nurses and midwives. In my role, I give professional leadership for nurses, midwives and Allied Health Professionals, alongside being the executive director with responsibility for quality, infection control, mental health and safeguarding.

Jacqui Featherstone.

I trained as a nurse at Westminster Hospital in London in 1984 and decided to undertake the shortened midwifery course at The Princess Alexandra Hospital in 1986 and have not looked back since.

I have stayed working at The Princess Alexandra Hospital due to the opportunities that I have been so fortunate to have had. I am dedicated to supporting our children, women, their partners and families with high quality care.

Our wonderful nurses and midwives are so appreciative to hear words of thanks and support from colleagues and we are excited to celebrate the International Year of the Nurse and Midwife with them.

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EU exit – advice for our people Following the vote at second reading of the Withdrawal Agreement Bill on 20 December, the government has stepped down preparations for a nodeal exit from the European Union (EU). We are leaving the EU on 31 January under the Withdrawal Agreement.

The Department of Health and Social Care has informed NHS England and NHS Improvement that for the health and care system this means that no-deal preparations should cease.

PAHT people - reminder Many of our people are from Europe, and you all play a vital

role as part of our teams and in helping to care for our patients.

Support continues to be available for our EU people and this includes any help you need with applications for settled status.

Our people team have been in touch with everyone that we know are impacted by EU exit, however if you have any questions or need any further help or advice, please contact the team at paht.eusettledstatus@nhs.net.

Once you have received settled status, please send a copy to the people team so that your Electronic Staff Record (ESR) records are updated.

Further questions If you have any further questions about EU exit, please contact the EU exit planning team on paht.euexit@nhs.net.

More information on how to apply is available from www.gov.uk/eusettledstatus.

Teams prepare to move from the Mitre Building to a brand new working environment at Kao Park as we modernise the way we work across PAHT One of our goals is to be a modern organisation. We are starting this transformation by developing a brand new working environment – Kao Park.

To improve the experience for our people, some of our corporate teams will be relocating from the Mitre Building (pictured right) to Kao Park in Harlow from midMarch, when the current lease comes to an end.

The new facilities will represent a significant improvement for our people. There will be bright, modern office space for colleagues from the people, finance, information and procurement teams in the first instance, and meeting areas for all teams to use. Following this,

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other teams who would benefit from moving to Kao Park will be consulted.

Kao Park Please see (on page 5) artists’ impressions of how the training

and development space and board room, dining and relaxation space, agile working space, break-out, kitchen and support space at Kao Park may look.

Colours and furniture options are to be finalised.

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Dining and relaxation space.

Agile working space.

Break-out, kitchen and support space.

Questions: Where is Kao Park?

Kao Park is on London Road in Harlow. It is 2.8 miles from the PAHT main site with local cycle routes, public transport and road links between the sites. There is rail and road access to London (28 miles north of central London), Cambridge (38 miles south of Cambridge) and Stansted Airport (12 miles). Please see the map on page 6.

Which teams will be working at Kao Park?

In the first instance:

The people team (recruitment, strategic business partnering, people information, temporary staffing and medical resourcing) The finance team (financial accounts, management accounts, strategy and planning, financial accounts – accounts payable, financial accounts – cashiers)

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Training and development space and board room.

the information team

(informatics, business

intelligence, data quality,

information management) and;

procurement (procurement,

e-procurement manager

and logistics)

and the main PAH site, running every two hours. The times that this service will run will be set according to business needs. The mini bus will hold eight people.

Alternatively, options include:

Walking We encourage staff and visitors to walk to Kao Park where practical Following this, other teams who to do so. There are a number of would benefit from moving to the dedicated walking routes which bright, new facilities at Kao Park will be consulted about relocating. can be used to access Kao Park. Kao Park has a residential community nearby and is only To register your interest, please two minutes’ walk from a Tesco speak to your line manager, who superstore. will discuss this with the relevant healthcare group lead.

Cycling What facilities are available Kao Park is well positioned for staff and visitors to make use of at Kao Park?

Harlow’s cycling network. There Agile working space, meeting are cycle racks at the facility as rooms, dining and relaxation well as modern changing facilities space, break-out, kitchen and or shower rooms for cyclists to support space, and a training and use. development and board room.

By bus

What transport is available The local bus routes to Kao Park to Kao Park? include bus routes 10, 420, 509

Mini bus We will be providing a free mini bus service between Kao Park

and 510, all have bus stops within walking distance to Kao Park. The 5 27/01/2020 17:37

Where is Kao Park?

nearest bus stop is the London Road Campus bus stop – a oneminute walk to Kao Park.

By train The nearest train station to Kao Park is Harlow Mill railway station on the West Anglia Main Line, serving the eastern part of Harlow. There are local bus routes available for commuting to and from the train station.

the allocation of parking permits are also the same - colleagues who live more than 1.5 miles from Kao Park are eligible for a permit.

What will happen when I visit Kao Park?

Visitor parking will be available at Kao Park, which will be booked via the concierge team based at Kao Park. However, we would recommend using the mini bus service or public transport where

By car possible. You will be greeted by a The local road network to Kao concierge and the colleague you Park is via the A414, the A1025 or are due to see will then come to the A1169. The nearest motorway meet you at the reception. access is via the M25 and the M11.

Where can I find out more information about what What are the car parking working at Kao Park will arrangements at Kao Park?

Car parking is available for staff at mean for me?

about working at Kao Park.

You will also receive regular updates via the In Touch Weekly newsletter and In Touch magazine, Weekly Briefing, intranet, and your team meetings.

Do you need additional furniture for your team?

There will be a range of furniture available when the teams move from the Mitre Building to Kao Park from mid March. Please contact Clive Austin, PAH capital project manager, on clive. austin1@nhs.net, to enquire about the list of items and to reserve an item.

Kao Park, at the same tariff as the Please speak to your line other PAH sites. Arrangements for manager for more information

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Quality improvement

Hospital becomes second in the country to be formally accredited for quality improvement work We are delighted to announce that we have become the second hospital in the country to be formally accredited by the Academy of Fabulous NHS Stuff. On Monday, 13 January, independent health policy analyst, writer, broadcaster and commentator Roy Lilley and Dr Terri Porrett PhD, MSc, RN, from The Academy of Fabulous NHS Stuff, visited the hospital to unveil a plaque at the main entrance, commemorating the accreditation.

a virtual reality tour of the day stay theatres for our young patients via the Little Journey app. In addition, we have carried out the library in a box project, bringing the library service to our people who may not regularly visit the library. By delivering a selection of books to departments, this improved the accessibility of relevant content for our people.

Roy and Terri were joined by our PAHT improvement partners – those who have successfully completed the Leading Change We have been recognised for and Leading Projects training the host of quality improvement sessions, followed by a quality projects that we have shared via improvement project which they The Academy of Fabulous NHS have shared with the Academy.

Stuff. This has included projects The Academy of Fabulous NHS such as implementing a new test Stuff, set up by Roy Lilley in - a procalcitonin (PCT) test - in 2015, is a social movement for the Emergency Department last sharing health and social care year to identify early indications ideas, services and solutions. of sepsis and as a marker for how The principles of the Academy we use antibiotics. The level of encourage staff to own changes procalcitonin in the blood can and improvements to benefit increase significantly in systemic their working lives and the care bacterial infections and sepsis. delivered to patients.

The test supports the recognition and treatment of sepsis and For two consecutive years, PAHT optimal use of antibiotics for our won Champion Organisation at patients. the annual Academy of Fab Stuff national awards.

Other projects include introducing

Roy Lilley and Dr Terri Porrett PhD, MSc, RN, from The Academy of Fabulous NHS Stuff, with the PAHT team.

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Jim McLeish, director of quality improvement, said: It is testament to the energy, effort and dedication of our teams across the hospital that our work to continually improve the quality of our services has been recognised nationally.

We have carried out hundreds of quality improvement projects in recent years, all of which have contributed to providing the right care for our patients in the right place, at the right time.

Lance McCarthy, chief executive, said: It was wonderful to welcome Roy Lilley and Dr Terri Porrett to our hospital for this fantastic occasion.

We are delighted to have been acknowledged for our dedication to improving our services and our achievements for our patients, people, performance, places and pounds.

We follow the United Lincolnshire Hospitals NHS Trust (ULHT), who received the accreditation in October 2019.

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Quality improvement

Sepsis outcomes are a shining success at PAHT Improving outcomes for sepsis has been a key focus of work at PAHT and we are now taking an opportunity to reflect and celebrate our fantastic achievements.

Pictured right: the sepsis mortality figures from March 2018 to February 2019, showing a reduction from 22% to 15.8% for the mortality rate for sepsis, saving in the region of 40 lives over a one year period.

In 2015, a National Sepsis Commissioning for Quality and Innovation (CQUIN) was introduced to drive forward improvements in outcomes of patients suffering with sepsis via early recognition and treatment.

The critical care outreach team devised an educational plan and delivered teaching to increase awareness, whilst collecting and collating CQUIN data.

Miss Helen Pardoe, associate medical director for quality improvement, became the lead for sepsis at PAHT and with a team of nursing and medical colleagues, set a project plan to improve sepsis outcomes and reduce patient mortality.

They have since delivered a comprehensive programme of teaching and education for clinical teams on the early identification and treatment of sepsis. This has been supported further by the appointment of lead sepsis and AKI Nurse Debbie Thomas and by establishing a network of sepsis champions across PAHT. The champions meet for regular training events, with the

most recent held on 20 January at Parndon Hall. An additional training event will be held on 20 April and this will continue to be a rolling programme.

They have also written and updated all policies and best practice pathways for sepsis and have undertaken regular audits to evidence areas for improvement.

summer. The level of procalcitonin in the blood can increase significantly in systemic bacterial infections and sepsis. We have demonstrated that we had an issue with the overprescribing of antibiotics, which we are working to address.

This included introducing a sealable blood culture pack (pictured) containing all of the items needed for the procedure and a blood culture analyser has been installed in the Emergency Department (ED) to speed up the process and support earlier diagnosis.

In addition, a new test has been implemented in the Emergency Department to identify early indications of sepsis and as a marker for how we use antibiotics.

We began the project, using a procalcitonin (PCT) test, in the

A sepsis pack.

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The ED team presented this quality improvement work to UCLPartners Academic Health Science Network in November.

This follows our participation in a competition via UCLP, where PAHT was one of the five winners of £10,000 project funding. We are now continuing to promote PCT guided antibiotic stewardship and are updating our antibiotics guidelines.

Miss Helen Pardoe has also raised more than £2,500 to support the work of the team for sepsis, taking part in a 10K fundraising run in August 2018 and a 10-mile run in October 2019. The funds have been used for further training including the ‘tea trolley’ which the team take around PAHT to highlight the work around sepsis, training for nursing and medical staff via the UK Sepsis Trust, and raising awareness with the charity’s t-shirts.

The next projects the team are working on are improving treatment times in high risk patients who are undergoing chemotherapy and present with infection triggers and ensuring a senior review within one hour of any patient who has sepsis. The teaching programme will continue across PAHT and with sessions for nursing students at Anglia Ruskin University in Chelmsford

and GPs in the community.

For more information about how you can support the early identification and treatment of sepsis in your ward or department, please contact Debbie Thomas on debbie.thomas14@nhs.net.

Pictured above: The sepsis and acute kidney injury (AKI) team and the sepsis and AKI team with the sepsis trolley.

Pictured left: Miss Helen Pardoe and her daughter Ruth Keeler, who undertook the 10mile Great Southern Run together.

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Recognising our long service PAHT people Our Long Service Awards are an opportunity to shine the spotlight on long service colleagues and thank them for their exceptional commitment and dedication to PAHT. Seven people who have worked here for more than 20 years were presented with a gold name badge and certificate by our executive team at the local long service awards in December; our executive team expressed their huge gratitude for their hard work.

Stella Baxendale.

Carolyn Barbet.

Yvonne Bridges.

Julie Reeder.

Valerie Fleming.

Sarah Steel.

Long service colleagues: Stella Baxendale, senior sister 25 years’ service Yvonne Bridges, clerical worker 24 years’ service Valerie Fleming, maternity care assistant 23 years’ service Joanne Groarke, ICT project manager 22 years’ service Carolyn Barbet, antenatal and newborn failsafe officer 21 years’ service Julie Reeder, senior sister 21 years’ service Sarah Steel, urology clinical nurse specialist 20 years’ service

Joanne Groarke.

at Parndon Hall on Thursday 19 March, 3:30 - 5pm. This is a guest-list only event, so

been invited to an event yet please ensure you confirm We have a number of long service

received your 20 years' and your attendance with Charlotte recognition events scheduled for

above pin-badge and Jefferson beforehand. the coming months, hosted by

certificate members of our executive team,

received your 25 years' Alternatively, if you would prefer to for people who were unable to

and above gold name receive your badge and certificate make one of our annual events

badge and certificate via your management team, we to receive their badge/certificate. can arrange this.

Please contact Charlotte at: The next event will take place 10 InTouch January 2020_V4.indd 10

charlotte.jefferson1@nhs.net if you haven't:

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Hospital to offer innovative nursing degree apprenticeships scheme We have become the first hospital in Essex to adopt a new nursing degree apprenticeships scheme, working with Anglia Ruskin University.

This four year scheme is a fantastic opportunity for students to earn while they learn and gain valuable experience working within a busy hospital environment, alongside attending university.

On successful completion of their studies, students will become a registered nurse with a BSc (Hons) degree, fully funded by the hospital, meaning that they will not accrue university debt.

Mary Verlander, talent for care manager at PAHT, said: We are excited to work with Anglia Ruskin University to offer this new apprenticeship pathway into nursing.

There are ten places for passionate aspiring nurses who want to work and learn at our hospital – this is a fantastic opportunity to help make a difference for local people and develop the skills to pursue a rewarding career in nursing.

Applications closed on Monday 6 January, interviews commenced on 20 January. Please look out for more details about the scheme in future editions of In Touch.

Nursing degree apprentices will be joining our amazing nursing team at PAHT (some of our nurses, pictured above).

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New patient information leaflet process launched

We are pleased to share that we have launched a new, streamlined process for the review and approval of patient information leaflets.

Patient information leaflets are a key way that we communicate with our patients about our services. The new Patient Information Committee has been established, featuring members of the Patient Panel, patient safety and quality team, and communications team.

The committee will meet monthly to review patient information leaflets. The communications team has templates available for A5 booklets, A4 fact sheets and tri-fold leaflets.

You can request these templates by emailing paht.communications@

nhs.net. You can then

add your proposed

content to this template,

under the suggested headings. You can amend these headings to ensure that they are relevant to your particular patient information leaflet The communications team will then review the content and make any required amendments, before returning the leaflet to you for your approval The approved copy will be submitted for review at the next Patient Information Committee The feedback from the committee will then be

log the date when you will incorporated and we will need to revisit the leaflets make any final amendments before Please print the leaflets returning the approved

locally in colour before leaflets to you for use distributing to patients The leaflets will be uploaded to the intranet and listed in the next issue For queries about updating patient information leaflets, please email of the In Touch Weekly newsletter. The patient paht.communications@nhs.net. safety and quality team will

Flu fight continues – have you had your vaccination?

Protect yourself, your patients and those around you this winter. Flu season is amongst us all year round, but flu is at its highest between December and February, so please ensure you have had your vaccination.

Lance McCarthy, chief executive, receiving his flu jab.

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on the staff health and wellbeing intranet page. If you have had your flu jab somewhere else, please let our staff health and wellbeing team know on x7015.

65.4% of our front line staff had had their vaccination at the time of In Touch magazine’s publication - so let's keep going and protect yourself, your family, colleagues and patients.

You can view upcoming flu clinics

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n?

A day in the life of – sterile services Our sterile services team often work behind the scenes; however their role is crucial to the smooth running of the hospital and ensuring quality patient care.

to the autoclave machine for sterilisation – this process takes 45 minutes, and during the process the instruments are sterilised at between 134 -137 degrees for three minutes. Once the sterilisation is complete, the equipment packaging is quality checked before being sent to the relevant department within the hospital.

Plymouth and worked in the sterile services at my local hospital during the school holidays.

What is the most satisfying aspect of your role?

We provide so many instrument trays per year, which means We have 28 members of the patients are able to have an sterile services team who ensure operation to improve their lives. that reusable medical services Despite not having much patient and equipment are cleaned, contact, the service is vital to high sterilised and repackaged to high quality patient care. standards, ready for reusing in Our 60 second interview with Can you describe stand-out operating theatres, outpatient Anthony Heard, sterile services activities in your team? clinics, the emergency department manager We have maintained our ISO and wards. accreditation for over 15 years.

We caught up with Anthony, who How do you see the career Every year, the team reprocess joined the trust in 2008 as a sterile development and future of your 47,000 trays ready for our services assistant. You can read role? patients. The team follow the more about Anthony’s role below. I see the role becoming stringent process below: more complex in the types of instrumentation that is used, Step 1: The washroom needing newer technology to The equipment trays are scanned decontaminate these. through to the washroom so What do you do in your spare that they are traceable – the time? washroom is an area where dirty I am very keen on motorsport and and contaminated equipment in my spare time I am a volunteer is brought to the department track marshal and can be found at to be counted and prepared either Brands Hatch or Silverstone for the washing process, the many weekends during the equipment goes into a large summer months. automated washer and is cleaned One thing we didn’t know about and disinfected. We have three Anthony Heard you? washers, which on average carry Prior to joining the hospital, I When did you join PAHT? out ten washes per day. was cabin crew for 10 years with I joined PAHT in October 2008 as Ryanair, flying out of Stansted a sterile services assistant.

Step 2: The clean room Airport.

What is your job title?

Once the wash is complete, sets and instruments leave the washer I am now sterile services and go into the clean room, where manager.

Can you outline your roles? they are once again counted My role is to ensure the ISO and checked for functionality accreditation is maintained, and cleanliness; the equipment keep up to date with the latest is double checked by a second member of the team for accuracy. legislation and I am responsible for ensuring the department Any dirty or faulty equipment is removed and reprocessed or sent provides instruments and instrument trays to theatres in a away for repair. timely manner.

How did you get into it?

Step 3: The autoclave The equipment trays are wrapped After completing GCSEs, I joined NHS Professionals (NHSP) in and packed and sent through 13 InTouch January 2020_V4.indd 13

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Knowing your data and cyber security responsibilities Good data and cyber security is our shared responsibility. We all have a role to play.

Falling victim to cyber and security threats, including phishing, password theft, tailgating and social engineering, will have a direct impact on our patients.

There are simple steps we can take to protect ourselves from cyber threats and keep unauthorised people away from sensitive or confidential information such as patient data, health care records or details of our IT systems.

Unlocked screen?

It’s an open invitation to patient data theft.

Keep screens and devices locked when they aren’t in use.

Protect Patient Data From offline to online, keep I.T. confidential

If it doesn’t feel right, report it to the IT Service Desk on x1010 or paht.itservicedesk@nhs.net.

Unlocked screens Unlocked screens are a real threat to patient data – please ensure you lock your screen when leaving your computer (Windows Key + L).

Weak passwords Did you know that that you should never use these 10 passwords?

123456, 123456789, password, 12345678, welcome, sunshine, ninja, princess, abc123, qwerty.

Phishing Please think before you click on attachments or links. If you have Please create a strong password received an email link that opens which: a webpage that asks you to enter your login details, be cautious. Do

Is at least eight characters not enter your details. Contact the long IT Service Desk on x1010 or paht.

Doesn't contain your itservicedesk@nhs.net to examine

user name, real name, or the link and webpage.

organisation’s name

Doesn't contain a complete Tailgaiting word Letting tailgaters into restricted

Is significantly different areas threatens patient

from previous passwords confidentiality – always stop

Contains uppercase letters, someone and ask to see their ID

lowercase letters, numbers, before allowing them access.

and symbols InTouch January 2020_V4.indd 14

Wi-Fi Public Wi-Fi might seem too good to be true - and it often is. Please be sure before you connect to a Wi-Fi network.

Secure sites Did you know that you can see if a website is secure by checking for the padlock symbol? It will also begin https://, rather than http:// From offline to online, keep I.T. confidential.

Find out more at www. keepitconfidential.nhs.uk.

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Managers’ Induction Programme

Risk assessment

Legal services

Incident management and Recruitment investigations On-boarding

Clinical effectiveness and Health and wellbeing The valuable programme is aimed

procedural documents

People systems at our people in clinical and non Quality improvement

Supporting development

clinical roles, and importantly,

Finance, procurement and

and high performance for anyone who has supervisory/ information

HR business partnering managerial responsibilities, not

Emergency preparedness,

Attendance management simply those who have 'manager'

including fire safety

Notes and record keeping in their job title.

Further HR processes

Staff engagement and All new starters with supervisory/ The programme aims to provide managerial responsibilities will recognition an overview of our key people be automatically enrolled, and a management and operational bookings process is now available Operational management (day management processes and for existing managers - please two) policies, including signposting to email paht.training@nhs.net to the support available.

Patient constitutional book your place.

standards, patient flow and Topics within the programme See dates below:

patient discharge include:

Patient experience Bookings are open for our two-day Managers' Induction Programme.

People management (day one)

Dates 2020

Day one – people management

Day two – operational management

February

Monday 24 February

Wednesday 26 February

March

Thursday 26 March

Friday 27 March

April

Thursday 30 April

Friday 1 May

May

Tuesday 26 May

Wednesday 27 May

June

Thursday 18 June

Friday 19 June

July

Wednesday 15 July

Thursday 16 July

August

Wednesday 12 August

Thursday 13 August

September

Wednesday 23 September

Thursday 24 September

October

Thursday 15 October

Friday 16 October

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#PAHTPeople Christmas hampers gifted to our Emergency Department Our Emergency Department were delighted to receive a Christmas hamper full of food and treats on Christmas Eve - they were generously gifted by Chair of Harlow Council, Councillor Clive Souter and the Harlow Playhouse team as a big thank you to the Emergency Department to enjoy whilst they worked over the festive period.

Patient experience video

Ward refurbishment complete The estates team were gifted a wonderful hamper at a recent weekly executive briefing from the medicine healthcare group as a huge thank you for their efforts to complete the Lister and Ray Ward refurbishments. They have created a fantastic and modern environment for our patients and people.

Football stars bring festive joy to our children’s ward Football stars delighted the children on Dolphin Ward when they came to give a festive surprise as part of their annual Christmas visit.

Our patient experience team are creating an inclusive video to highlight how our amazing people make a difference for our patients every day when staying in or visiting PAHT – make sure you keep a look out over the next few months.

Armed with gifts for all of the children, we were joined by four Tottenham Hotspur players: Moussa Sissoko, Michel Vorm, Juan Foyth and Oliver Skipp.

The surgical healthcare group spread festive cheer The surgical healthcare group embraced the festive spirit on Christmas Eve as they took time to decorate their office space and ward areas.

They were joined by a special guest, who travelled all the way from the North Pole to judge the competition Father Christmas! Well done to all who took part.

Produced by the communications team InTouch January 2020_V4.indd 16

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