In Touch magazine - November-December 2020

November 2020

InTouch

New hospital update COVID-19 guidance Marking Remembrance Day together Global Achievement Award

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Contents 2

Welcome to In Touch magazine

3

Driving innovation in care, improving patient outcomes

5

COVID-19 guidance

Foreword

Hello 6

Capital programme update

Welcome to In Touch magazine – your insight into the latest news and updates from across PAHT.

7

Hospital awarded prestigious international accolade

8

Hospital teams mark Remembrance Day together

In this edition, you can read about how we marked Remembrance Day together, honouring the service and sacrifice of the Armed Forces community from Britain and the Commonwealth.

10 Civility saves lives 11

Meet the equality and diversity champions

13 Important update: Car

parking

14 Parents-to-be benefit from

new maternity smartphone App

15 STOPIT: Deprescribing

tool

16 #PAHTPeople

If you would like to share your news with colleagues and to see your team featured in In Touch magazine, please let the communications team know via paht.communications@ nhs.net.

We congratulate our colleagues on being awarded a prestigious international accolade for their work to support patients with sepsis, and emphasise the latest COVID-19 guidance to protect you, your patients, your colleagues, your families and friends.

This magazine also includes the latest update on the programme to build a new hospital that is fit for the future.

In addition, you can read about the new maternity App to benefit parents-to-be and an important update on the reinstatement of car parking charges for patients and visitors from 1 December. We also explore how we can support patient safety with effective prescribing via the STOPIT deprescribing tool.

We focus on how civility saves lives, and in these challenging times, please, regardless of pressures that you are under, remember to treat all of your colleagues with respect and civility at all times. Not only is it what we would all want, and aligned with our values and behaviours as an organisation, but it saves lives.

I hope you enjoy the read.

Best wishes Lance McCarthy Chief executive

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Driving innovation in care, improving patient outcomes to deliver personalised care packages to our patients.

as often.

Our clinical staff should be able to rely on the most up-to-date and effective intelligence to inform clinical diagnosis, decisionmaking, prevention, treatment and care planning. Using machine learning, artificial intelligence and

Some administrative tasks technology-driven decision aids,

for clinicians will become we will make the latest and best

automated, allowing more information available to them at

time to be spent caring for the touch of a button. patients Technology will allow us to better

Predicting a patient’s care deliver our models of care and

needs based on their will create a robust Learning

health profile Health System to improve and inform clinical practice through

Allowing patients to make continuous learning and access to

informed decisions the latest data.

about their care by

including them on their What is a ‘Learning Health

journey through the System?

healthcare system This will mean:

A patient with a long-term

condition will have to make

fewer trips to hospital for appointments

As our population grows and changes over the next ten years, so will their healthcare needs. Key to the success of our new hospital is making sure that we anticipate those needs, to provide every patient with the right care, at the right time, by the right team, in the right setting.

To do this, we have developed our models of care based around five workstreams to transform the way care is provided to our patients in the future.

Urgent care

Elective care

Cancer and diagnostics

Family and women

Discharge from hospital Our specialist clinicians have been at the heart of planning to deliver these models of care in new and innovative ways, engaging closely our clinical teams and system partners.

Our people will work closely with other healthcare providers

You can find out more about the models of care on our dedicated new hospital microsite, www.pah. nhs.uk/newhospital.

Harnessing technology Our new hospital will be one of the most technologically advanced hospitals in the country.

We are taking full advantage of the scientific and technological advances on the horizon, along with the flexibility to adopt new advances and technologies as they arise.

Our patients should only need to come to hospital when absolutely necessary. Using remote technology to consult them and keep track of their health, they won’t need to leave their homes

The opportunity to work together as a healthcare system to improve clinical care based on learning from others.

It allows us to deliver innovative and integrated care that is informed by best practice and principles, data and science.

Science, informatics, incentives, and culture are aligned for continuous improvement and innovation, with best practice seamlessly embedded in the delivery process and new knowledge captured as an integrated bi-product of the delivery experiences.

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What’s next?

The models of care are helping scope the physical spaces and patient flow within the new hospital, with clinical and operational teams working closely with the architects and design team.

This informs the architect scale drawings of the layout of our new hospital, and we are really excited to be able to share these drawings with you in early 2021.

To get involved, share your ideas and help shape the future of our hospital, contact our clinical leads or the new hospital team via paht. newhospital@nhs.net.

Our new models of care will transform the way we all provide care to our patients.

It’s vital that everyone is involved in making sure that our services are fully integrated – that we work closely with colleagues across the system to ensure sure that our patients receive outstanding care.

Now is the time to be part of the change, join in and make a difference.

Marcelle Michail

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COVID-19 guidance Please also remember the following: It is vital that you continue

to maintain social

distancing, keeping two

metres apart at all times

in all areas of the hospital,

both COVID-secure and

non-COVID-secure areas.

Please ensure that you

also follow this in staff

areas when you are on

your breaks. We recognise

that outside of work, you

may see people not

adhering to this – however,

it is vital for our safety and

the safety of others that we

follow this national

We are working closely guidance.

with colleagues at Practise good hand

organisations across the

hygiene, washing your

region to share key

hands with soap and water

learning from outbreaks of thoroughly, and regularly

COVID-19. In response

using the hand gel provided

to this, and as part of how

across the hospital.

we adapted our services

You are all responsible for

ahead of the start of the

cleaning your desk

lockdown this month:

spaces and communal

touch points – door All staff are now required to wear handles, kettle and fluid resistant surgical masks

fridge handles regularly.

(FRSMs) at all times, in all

It is recommended to gel areas of our hospitals and office

your hands before leaving buildings (COVID secure and

your desk space. non-COVID secure). Supplies

You must ensure, with your of face masks are provided.

line manager, that your You must take off your mask to

COVID-19 risk assessment eat and drink and sanitise your

is up to date. An updated hands before putting a new face

version is available on mask on. Staff who are unable to the front page of Alex and wear a face mask due to medical on the COVID-19 exemption should speak to their

information page. line manager for advice.

As you will be aware, we have seen a continued increase in patients who have tested positive for COVID-19.

Additionally, there has also been an increased number of members of staff who are self-isolating due to COVID-19 symptoms, either personally or as a member of their household has become symptomatic. This is in line with the increase in COVID-19 cases in our local community, which has also been seen across other areas of the country.

All staff who can work from

home should do so, as

agreed with your line manager.

Ensure that you do not

hold non-essential face-to face meetings.

Thank you for the responsiveness you have demonstrated to this ongoing period of change, both during the latest lockdown and across the year. Your hard work and commitment to patient care and the support you provide is greatly appreciated.

What to do if you (or someone in your household) have symptoms of COVID-19 If you or someone in your household, including children, have any symptoms of COVID-19 (a fever, new, continuous cough or loss of sense of smell or taste) or any upper respiratory tract symptoms such as those you may have with a viral infection, you must ensure that: 1.

You and your entire household isolate immediately 2.

You inform your direct line manager 3.

You contact the staff health and wellbeing (SHaW) team to notify them of your selfisolation and book a COVID-19 test (by calling x 7015 or x 7016 MondayFriday, 8am-5pm). You must remain in self-isolation until you receive your test results and follow further advice from SHaW accordingly.

Upper respiratory tract symptoms include any cough (however mild, even if, for example, you believe it could be a pre-existing condition such as asthma), a cold; blocked nose and feeling unwell; sore throat; flu-like illness without a high fever; or generalised muscle pain, for example. You must not come into work – ensure you follow the above steps.

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Capital programme update WeBelow continue to progress you can read an with a series of large scale projects to important update about significantly improve the the Adult Assessment Unit experience of our patients and (AAU) the working environment for our people as part of our capital programme for 2020-21.

This work is to support us to keep our buildings fit to provide excellent care ahead of the completion of the new hospital.

Once this scheme has come to an end, we will then be maintaining these buildings until we move to the new hospital by late 2025.

Thank you to the estates and facilities team, our contractors, and all project teams across the hospital for your work on these vital improvements.

Below you can read important Below you cantwo read an updates about of the important about the key projectsupdate from the capital Adult Assessment Unit programme, the Adult Assessment (AAU).

Unit (AAU) and the Fracture Clinic.

The Adult Assessment Unit (AAU) The new Adult Assessment Unit will be a two-storey extension adjacent to the emergency department (ED) at the front of the hospital and next to Charnley Ward. It is due to be fully completed at the end of January 2021 (the first floor will be benefit from rapid assessment complete at the end of December and treatment for a variety of 2020, with the ground floor illnesses and injuries. following at the end of January).

The Adult Assessment Unit will support the health and wellbeing of patients by avoiding unnecessary admission to hospital and ensuring a shorter stay for those who are admitted. Patients who are seen at the unit will

contractors have also begun the internal fit out. Please see the photos above.

This will improve the facilities available for our patients ahead of the completion of the new hospital.

The building is now watertight, with all windows fitted. The 6

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Hospital awarded prestigious international accolade We are delighted to announce that we have received a prestigious international accolade in recognition of our work to improve the outcomes for patients with sepsis.

On 16 November, the organisers of the UNIVANTS of Healthcare Excellence, a leading international awards programme, revealed that PAHT has been awarded a Global Achievement Award. The award has been given with a standout designation for achieving meaningful outcomes for patients.

These are prestigious global awards created by health technology organisation Abbott, in partnership with seven leading professional societies, institutions, and associations across healthcare disciplines, with a common vision to inspire and celebrate healthcare excellence.

immediately when the patient presents with possible sepsis and the results are available within an hour. A raised level alerts doctors and nurses to patients whose clinical condition may deteriorate rapidly, allowing for very close monitoring and early review by a senior doctor. This helps to continue to reduce the devastating consequences of sepsis.

Additionally, the ED team presented this quality improvement work to UCLPartners Academic Health Science Network in November 2019. This follows PAHT’s participation in a competition via UCLP, where PAHT was one of the five winners of £10,000 project funding.

The introduction of the PCT test continues to be complemented by a variety of work to improve outcomes for patients with sepsis.

This includes the use of the new blood culture analyser in the Emergency Department (ED) to support earlier diagnosis, as well as two new machines to measure PCT. There is also a comprehensive programme of teaching and education for clinical teams on the early identification and treatment of sepsis and sharing learning through a network of sepsis champions.

Miss Helen Pardoe, chief clinical information officer and consultant surgeon, said: “To receive international recognition for the work done here in Harlow to fight sepsis is an amazing achievement.

We will continue our work to improve outcomes from sepsis for our patients, families and carers.

The panel received hundreds of applications from 141 countries, with PAHT as one of only 24 winners around the world.

A multi-disciplinary team of PAHT clinicians have been acknowledged for working on the introduction of the Procalcitonin (PCT) test for the early identification of sepsis at the emergency department (ED) in summer 2019. The level of Procalcitonin in the blood increases significantly in systemic bacterial infections causing sepsis and this test supports rapid diagnosis and treatment.

Some of the team who were involved with our work to support patients The blood test is taken with sepsis.

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Hospital teams mark Remembrance Day together Teams at PAHT marked the service and sacrifice of the Armed Forces community from Britain and the Commonwealth this month.

observed the two-minute silence together.

cover) and a display table in the main foyer (pictured).

Simultaneously to the Remembrance Day service on Microsoft Teams, a few members of staff representing the chaplaincy team, the Patient Panel and the executive team, held a symbolic Act of Remembrance outside the main entrance of the hospital on behalf of us all. Unfortunately, we could not invite staff to attend due to limited space and the need to maintain social distancing.

Staff were also encouraged to observe the two-minute silence at their place of work.

Sharon McNally, director of nursing, midwifery and allied health professionals, said: Remembrance Day honours those who serve to defend our democratic freedoms and way of life.

It meant a great deal to us to take this opportunity to unite in pausing together and paying tribute to those who have served and sacrificed to defend our nation.

A heartfelt thank you to our Patient Panel, chaplaincy Additionally, visitors to the hospital service and Harlow Council for could see poignant displays supporting us in our plans to mark around the hospital site, featuring Remembrance Day. poppies and poppy hanging baskets, generously donated to You can find out more information the hospital by Harlow Council. and support the Poppy Appeal The Patient Panel also kindly displayed a Forgotten Tommy statue outside the hospital (front

Colleagues attended a virtual Remembrance Day service, led by the chaplaincy team, at 11am on Wednesday, 11 November.

All heard a selection of poignant readings, prayers and poems, and

this year via The Royal British Legion’s website: www. britishlegion.org.uk.

The Patient Panel display table.

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Pictured left to right, Lance McCarthy, chief executive, Ann Nutt, chair of the Patient Panel, Stephanie Lawton, chief operating officer, and Ogechi Emeadi, director of people, organisational development and communications, by the Forgotten Tommy statue.

Some of the emergency department (ED) team by the poppy hanging basket displays outside the ED entrance.

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Civility saves lives Civility saves lives. It takes nothing to smile, say hello and be kind to anyone. The positive effect this has on all of us is well known and if we are to deliver the best care possible for all of our patients, we need to first respect and support and be civil to each other. This includes all colleagues, regardless of role or grade, as everyone employed by the Trust is in a role that’s essential for the most effective delivery of care, including everyone in nonclinical roles.

In these challenging times, please, regardless of pressures that you are under, remember to treat all your colleagues with respect and civility at all times.

Not only is it what we would all want, and aligned with our values and behaviours as an organisation, but it saves lives.

Some of you may remember the Civility Saves Lives sessions we hosted at Event in a Tent in September 2019, with Dr Chris Turner, a consultant in emergency medicine, who works at a tertiary trauma centre in the West Midlands. Civility Saves Lives is a group of healthcare professionals aiming to raise awareness of the power of civility in medicine.

They are a collective voice for the importance of respect, professional courtesy and valuing each other. They aim to raise awareness of the negative impact that rudeness (incivility) can have in healthcare, so that we can understand the impact of our behaviours.

Their goal is to disseminate the science of the impact of incivility in healthcare. They also strive to research and collaborate on data about the impact of incivility.

Civility Saves Lives began locally in the West Midlands, but the group now gives talks across England, Wales and Scotland.

Please take the time to read more about the importance of civility at www.civilitysaveslives.com.

Civil work environments matter because they reduce errors, reduce stress and foster excellence.

Civility saves lives

Incivility has been shown to reduce team functioning, clinical decision making and patient outcomes.

Civility saves lives

Civility between team members creates that sense of safety and is a key ingredient of great teams.

Incivility robs teams of their potential.

Civility saves lives

Almost all excellence in healthcare is dependent on teams, and teams work best when all members feel safe and have a voice.

Civility saves lives

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Meet the equality and diversity champions

Introduction from Padraig Brady, lead strategic HR business partner and the equality, diversity and inclusion chair The equality, diversity and inclusion steering group (EDISG) meet on a monthly basis to review activities and initiatives to promote, support awareness and education of equality, diversity and inclusion at PAHT. The group have widened the membership to ensure that there is greater representation across our clinical teams and job roles.

the protected characteristics, including:

Highlighting how disabilities

can affect people at an

interactive session during

Event in a Tent in 2019.

Celebrating Black History

Month in October 2019 and

2020, coordinated

alongside the BAME network.

Celebration of International

Men’s Day in November

2019 and International

Women’s Day in March

2020, including social

media campaigns.

Celebrating World

Religion Day in

January 2020 with

an awareness event for

our people. We facilitated

an awareness event

and memorial service on

International Holocaust

Memorial Day, conjunction with Rabbi Irit

inconjunction

from Harlow Synagogue.

During the first coronavirus (COVID-19) national lockdown, we worked in collaboration with our partner colleagues in other Our diversity champions NHS Trusts across the Integrated are advocates for our people Care System (ICS) to provide across the nine protected advice and support to our BAME characteristics identified in the colleagues. This resulted in an Equality Act. However, not all of ICS BAME telephone helpline the protected characteristics have that is still accessible now – a dedicated champion currently, further details are available on so if you are interested in the role, the COVID-19 staff health and please email padraig.brady@nhs. wellbeing Alex page. net to find out more.

The group have arranged a schedule of events throughout the year that highlight some of

Kerry Riches Head of patient experience Inclusion champion for disability There are nine characteristics for equality and inclusion, and I’m delighted to fly the flag for disability.

I was diagnosed with multiple sclerosis 12 years ago (shortly after having my son). I’d been in the NHS for six years at the time of my diagnosis, working as a complaints officer for Uttlesford Primary Care Trust.

I am extremely positive, I knew the diagnosis wasn’t going to beat me or stop me from living life to the full and achieving my dreams, however I did worry about how it would affect my career. I couldn’t help thinking if I was going for a job against someone without a disability, how would I fare? This is a recurring conversation I have with my colleagues who also have a disability, whether physical or non-physical.

Equality is about ensuring everyone is treated 11

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fairly and equally, specific to their needs. It’s ok to treat people differently in order to treat them the same. This often means putting things in place to support people to achieve similar outcomes. I can support you to do this, so please contact me if you need a friendly ear at this difficult time or at any time.

I have been in the NHS now for 18 years and I’m incredibly proud to call myself an equality and inclusion champion for PAHT.

our BAME colleagues have equal access to career opportunities and receive fair treatment in the workplace.

A big thank you to all of our BAME staff network members for all of your hard work and commitment so far – if you would like to join the network, please email paht.bamestaffnetwork@ nhs.net or call 07393 818 284 for more information.

Alexandra Anyanwu Head of core training and development Chair of the black and ethnic minority network I am the chair for our black and minority ethnic staff (BAME) group and I am a passionate advocate for social justice. One of my proudest achievements and fondest memory is starting the groundbreaking BAME staff network at PAHT. We support and enable our people to bring their ‘true self’ to work.

Elie Wood Corporate information manager Inclusion champion for race

We host regular forums that enable our people to come together and share ideas, concerns, learn from best As an equality and inclusion practice, collaborate in order to champion, I play a really important improve ways of working and role in helping drive PAHT’s make suggestions. equality agenda forward, raising awareness and building inclusive The network is a space for our practices across the organisation.

BAME colleagues to share their views and feel that their voice I am a champion for race and is heard and they are a key part I want to encourage people to of the Trust’s equality diversity come forward and speak up if and inclusion strategy. It is great they have any issues or concerns to see that the network has impacting them in the workplace. been embedded into policy and It means a lot to me knowing decision-making structures. that I am making a difference to people’s lives at work. I can offer We work closely with our support, guidance and signposting people information colleagues to to help people find a resolution to draft our clear action plans that their concerns. outline how we will ensure that InTouch November v1. indd.indd 12

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Important update: Car parking

and all day Saturday and Sunday)

Staff with Linkway permits

should return to parking at

the Linkway

Staff visiting the PAHT site

from Kao Park should also Please note that car parking

park at the Linkway charges will be reinstated for

All staff with parking patients and visitors to The

permits for the Hare car Princess Alexandra Hospital

park should return to from Tuesday, 1 December. It

parking in this area is important that you read all

If there are any changes of this update to ensure that

to your car registration, you know what is required

please update these of you to avoid receiving a

as soon as possible with penalty notice and how you

the security team to can help patients understand

prevent you from receiving the changes.

penalty charge notices.

You can email Ritchie In line with national guidance, car Parrott (ritchie.parrott@ parking is to remain free for NHS nhs.net) or James staff until the end of the COVID-19 Consalvey (james. pandemic.

consalvey@nhs.net)

Please remind patients As we continue to improve

and visitors who are Blue services on site for our patients,

Badge holders to display including the new Medical

the clock section of their Assessment Unit and Fracture

Blue Badge in their vehicle Clinic, this is putting significant

window and present pressure on parking. We need

the photo section to one of your support, so please ensure

the following, depending on that you park in the correct areas the location they are to retain spaces in our patient and visiting: visitor parking areas.

the main reception

the main reception of the We recognise that this may cause Fracture Clinic frustration when you are trying

the main reception of The to get to work in the morning,

Williams Day Unit so we really appreciate your

the main reception of understanding and patience

Gibberd Ward during this time.

the main reception of the

Renal Unit Please be aware of the

the emergency department following:

(ED/A&E) reception

Staff are not permitted to

park in patient areas Out of hours (from Monday to

All staff are permitted to Sunday, 6pm-8am) patients

park on the hospital site out and visitors should attend the

of hours (between 4pm and emergency department (ED/A&E)

7am, Monday to Friday, reception to present the photo

section of their Blue Badge.

You can also assist by

taking down the name, car

registration, and time of

arrival of the Blue Badge

holder and email this to Ritchie Parrott (ritchie.parrott@ nhs.net)

Patients and visitors can

pay at the machines on

site or as before, they will

have the option to pay

online, via an app or over

the telephone up to 24

hours after their visit if they

prefer. To pay after their

visit, patients and visitors

can download the

paybyphone app,

visit www.paybyphone.

co.uk or call 0330 400 7275.

We need your support to ensure that we provide the best possible experience for our patients and visitors at our hospital.

Unfortunately, this means that any members of staff who do not park in the correct area for which they hold a permit will be liable to receive a penalty charge notice from Tuesday, 1 December.

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Parents-to-be benefit from new maternity smartphone App Parents-to-be who are accessing maternity services at PAHT can download a smartphone App with guidance to support them every step of the way.

We are working in partnership with The Lister Hospital and Watford General Hospital – which are part of the wider Hertfordshire and West Essex Local Maternity and Neonatal System – to offer localised information for parentsto -be via the new Mum & Baby App.

a single point of access for information on booking in their local area to receive higher levels of continuity of care.

for women, their partners and families, together with other local hospitals.

We would encourage all The App offers an easy-toparents-to-be who are accessing The Mum & Baby: Herts and navigate screen, with multiple our services to download the West Essex Local Maternity and links and videos on a range App and access the wealth Neonatal System App launched of useful topics. This includes of information available. This on 2 November and is designed emotional and physical wellbeing, App enables us to enhance our to be a personal guide for mental health concerns, advice for support of women, their partners pregnancy, birth and beyond. partners, and preparing for labour. and families during pregnancy and From the start of pregnancy Additionally, parents-to-be can new parenthood. to early parenthood, this App find out about a stay in hospital, supports women and their post-delivery care, baby care The app was originally developed families with: basics, mum and baby checks,

by Chelsea and Westminster recovering from different types of Hospital and their charity CW+

Choice on where they delivery and medical conditions, with Imagineear, and has evolved

would like to give birth and and advice for when back at with new content to deliver on the

how they would like their home. Personal preferences ambitions of the NHS Better Births

birth to go for each stage of the maternity to provide women with a single

Access to essential, journey can be documented and source of trusted NHS information clinically-validated stored within the App for sharing for all their maternity needs.

information every step of with care providers, generating

the way from being conversations that support To download the App

pregnant, to giving birth collaborative and personalised The App is available in both

and looking after a care plans. iOS and Android formats. Go to

new baby your App store (Apple Store or

Personalised plans for Jacqui Featherstone, associate GooglePlay) to download the App.

their care during director of midwifery, said:

pregnancy, birth and beyond We are delighted to be able to provide this fantastic resource The App provides users with 14 InTouch November v1. indd.indd 14

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STOPIT: Deprescribing tool Supporting patient safety with effective prescribing The effective prescribing of medicines ensures that we support the safety and quality of life of our patients.

deprescribing medication. This is available via a paper form which has been provided to wards. The pilot is underway on Lister Ward and Ray Ward, with an initial rollout programme planned on all medical inpatient wards with a high population of older patients.

To date, the roll out of STOPIT on Lister Ward has showed a 22.5% reduction in regular medication on patients’ prescriptions on discharge from hospital (74 medication reductions over 38 patient reviews).

With the quality improvement team, John Biddulph, chief pharmacist, Shirley Ip, lead pharmacist for frailty, and Ganesh Arunachalam, registrar in elderly care, are working to improve the way that we prescribe medicines Patients who may particularly to our patients. The medicines benefit from this include multioptimisation project is focusing on: morbidity patients (those who have two or more long-term Ensuring that our patients take health conditions), polypharmacy their medicines correctly (those who are taking multiple

Ensuring that our patients medications long-term), older

are involved in decision people, patients who are making housebound or care home

Preventing our patients residents, patients who have

from taking unnecessary a shortened life expectancy or medicines are receiving end of life care,

Reducing the wastage of vulnerable patients, and those medicines with a decline in renal (kidney)

Improving the safety function.

practices around the

prescription of medicines Additionally, please discuss any new and existing medicines on In particular, during consultations with your patients, please ensure that you carry out a review of their current medication and discuss if they feel any medicines are no longer benefiting them or are no longer suitable. We can then work to reduce dosages or remove unnecessary medications from prescriptions.

your patients’ prescriptions with them, ensuring that you check that they understand the instructions for how and when to take their medication. When your patients attend for pre-assessments or outpatient appointments, please also remind them which medicines they will need to bring with them for their outpatient procedure or inpatient stay.

This links with a wider programme of work across our partner organisations in the Hertfordshire and West Essex integrated care system (ICS) and a global focus on improving medication practices as part of the World Health Organisation (WHO) Global Patient Safety Challenge: Medication Without Harm.

Please look out for further updates on the medicines optimisation project via this magazine, the newsletter, newsletter, In Touch magazine, the executive team briefing, and the intranet. You can also contact john.biddulph@nhs.net, shirley.ip@nhs.net, or ganesh. arunachalam@nhs.net for more information.

To enable this, we have implemented a tool called STOPIT (screening tool for older people’s inappropriate treatment) for clinicians to use when considering 15 InTouch November v1. indd.indd 15

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#PAHTPeople

Meet Tina Hines, independent domestic abuse advocate Tina Hines, independent domestic abuse advocate has recently joined us at PAHT. Her role is to support both victims and survivors of domestic abuse. You can contact Tina by calling x 3225 or 07495 546 012.

Welcome to my day – photo competition We are looking to update our corporate photo library and are calling upon you to get behind the camera and take some photos of you and your team to showcase your day at work and role.

We want to see your best snaps - it does not matter which role or department you work in, everybody can get involved.

Please send your best images of you in your uniform doing something related to your job role to paht. communications@nhs.net. For example, if you are a pharmacist you may set up a staged photo preparing prescriptions and medicines for our patients.

Remember to check that:

Your uniform is correct

Your PPE is correct

There is no patient or staff identifiable information in the background

Your workspace is clean and tidy All entries will be submitted into a random prize draw the winner will receive a £20 Amazon e-voucher.

Produced by the communications team InTouch November v1. indd.indd 16

What does patient experience mean to you?

Patients are at the centre of everything we do and all of you, our amazing PAHT people, make a difference for our patients and visitors every day.

Our equality and diversity champions spoke to a number of colleagues across the hospital and asked them one question ‘What does patient experience mean to you?’ to celebrate the high quality care and experience we strive to provide.

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