Business intelligence team: What do they do and how can they help you?

Business intelligence uses a variety of technologies to help teams better understand their performance, enables data driven decision making and can help improve efficiency.

The types of technologies used include reporting, analytics, dashboards, performance management and predictive analysis. Specialist analysis tools take large amounts of data and present them in easy to read formats, providing evidence based data to help inform decisions.

How does this work at PAHT?

Our information specialists take time to meet with teams/ individuals, they set about reviewing the issue that needs addressing and then complete an analysis to be able to put forward recommendations.

A recent example was a team who were spending around three hours each morning manually inputting data from morning reports to produce a pivot table. The information specialist reviewed the process, undertook an analysis, and as a result made a recommendation for a new process which is now only taking 30 minutes to complete. That’s a saving of around 130 hours a year.

The team has three specialist technical areas of expertise: y Data quality - identifies potential data quality errors in numerous systems. They analyse the impact data quality has on reporting and coding, and suggest corrections where relevant. Reports are also provided of the performance, errors and any monetary impact these may have y Information – data is extracted using code and then supplied in various formats such as charts and tables. The team also complete statutory and mandatory submissions, both internally and externally y Business intelligence –the team writes code and develops software products. They also support the data warehouse where data is stored and accessed for analysis, providing data flows for faster access to

Data

Accessing key reports

All of our people can access the Qlik dashboard (pictured) from AlexNet here >

Qlik is a visualisation tool that enables our people to drill into information on a self-service basis. Information is regularly refreshed within the reports and can also be exported.

The team manage access to the reports, so if you aren’t able to access a report, please email them and they can look into that for you (contact details below). Access to some reports, which include patient or staff level data, are controlled for information governance purposes.

How to contact the business intelligence team

The team use a shared mailbox for requests and queries and you can contact them at paht. information@nhs.net

Look out for details of new sessions on Microsoft Teams where the team will run through some of our reports that are available and how to use them for your own purposes. Everyone is welcome – details to follow soon.

Please contact the team to find out more about how they can support you and let them know about any projects or changes happening in your area that might impact the data they see from existing systems and reports.