Pacific Edge Magazine Q1 2024

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Leading Paradise

Exclusive Interviews with Hawai‘i’s Hospitality Innovators

Gerard Gibson General Manager

Waikiki Beach Marriott Resort & Spa

A LO H A A LWAYS Treat yourself to a staycation along the shores of ‘Queens’, the most famous break in Waikiki – or lounge in the pools on our floating oasis, the Queensbreak Rooftop, where you can lay back and sip on a delicious ice-cold beverage and dine on culinary delights from Queensbreak Restaurant.

Kama’aina Staycation: - Rates Starting from $199 - Paina Waikiki Luau: 20% Discount - Royal Kaila Spa: 10% Discount - Ohana Surf Project: 15% off 2-hour lessons

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©2024 Marriott International, Inc. All Rights Reserved. All names, marks and logos are the trademarks of Marriott International, Inc., or its affiliates.

T A B L E

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Contents 4

PUBLISHER'S NOTE

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HOSPITALITY Gerard Gibson, Waikiki Beach Marriott Resort & Spa

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MUSIC Liam Moleta, Musician

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BUSINESS ACHIEVEMENT AWARDS Find out who are winners are

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WHAT"S NEW HONOLULU New additions to our hospitality industry

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CONNECTIONS Events around the islands

www.pacificedgemagaine.com FOLLOW US on SOCIAL MEDIA

Pacific Edge Magazine is also available to read on your tablet or phone online via ISSUU.com

Pacific Edge magazine is a quarterly publication available through subscription, direct mail and at bookstores throughout Hawai‘i. The views expressed within Pacific Edge magazine do not necessarily reflect the opinions of management and ownership. Pacific Edge magazine may not be reproduced without written permission from the publisher.

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P U B L I S H E R ’ S

N O T E

Inspiration, Innovation, and Grit.

Three key concepts every business leader—be it a young entrepreneur or seasoned veteran—draws upon to maintain their company’s competitive edge. As such, these are three consistent themes we highlight throughout every issue of Pacific Edge Magazine.

In a recent conversation with several of our most loyal readers and supporters, it came to our attention that Pacific Edge Magazine was the catalyst which gave them the confidence to start their own businesses and venture into the often-unknown territory of entrepreneurialism. Our features about colleagues who have made the same leap and faced risk head-on, provided these new business owners with the hope, “They could do it, too.”

We are thrilled that we have produced five Pacific Edge Media Group Women in Businesses TV programs, which aired on KITV4 and HI Now from 2022-2023. You can now view them on Pacific Edge Media Group’s Facebook, YouTube and at PacificEdgeMagazine.com, under the “video tab.” We are excited to announce five more Women in Business television programs for the new year in conjunction with HI Now. For more information, visit the PacificEdgeMagazine. com website and social media channels via Pacific Edge’s Facebook, Instagram, and LinkedIn! We have celebrated our first Green Drinks Kaua‘i and Green Drinks Honolulu since 2019 in true Pacific Edge style. Green Drinks is an internationally recognized informal social network dedicated to

bringing individuals together for cocktails who are passionate about sustainability and conservation. The intent of these gatherings is to spark conversation about how to make the world a greener place. We have many more events to come in the near future, including our fabulous issue soirée and networking event for our most popular Hospitality issue. Not only will we recognize the outstanding achievements of some of Hawai‘i’s most successful and innovative companies, but we will also be celebrating our hardworking community leaders. For more information about the event and how you can attend, please visit our website at PacificEdgeMagazine.com.

Be sure to check out our PEM’s Business Achievement Award Gala winners this year! The red-carpet, black-tie event was held Sept 7th at the Kahala Hotel & Resort. Visit our site for more information at PacificEdgeAwards.com. We hope you enjoy the photos of our journey in Hawai‘i’s incredible business community.

As always, we will continue to bring you stories of inspiration and innovation. We are a community and forum for business professionals of all ages to gather and to learn—but most of all to share hope.

Mahalo & Aloha, NAOMI HAZELTON Founder, Editor-in-Chief, CEO, Pacific Edge Magazine Women Owned & Family Owned

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BUSINESS LEADERS Q&A

What excites you the most about the hospitality industry?

I’ve been in the hospitality industry for over 40 years, and my team members and the work they put into creating an unparalleled guest experience is deeply motivating. Their dedication is the heart of our industry, pushing us to even greater heights.

What do you find the most rewarding?

The variety of opportunities and diversity of responsibilities in our industry are rewarding. It’s possible to be selling a hotel one day and introducing a new guest offering the next. Every hotel is a bit different, from the facility to the make-up of the team. It’s exciting to see the hospitality industry continue to transform itself as guest and community needs evolve.

I’m honored to be part of this enduring industry dedicated to making dreams come true.

What do you find the most challenging?

Attracting team members to the hospitality business continues to be a challenge. However, there is also tremendous potential for people interested in the industry to learn skills applicable to any profession and quickly advance their careers.

Hospitality presents a rewarding career path that allows individuals to contribute to their communities and create brighter futures for themselves and their families.

Gerard Gibson

GENERAL MANAGER WAIKIKI BEACH MARRIOTT RESORT & SPA

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Did you always know you wanted to go into the hospitality industry? If not, what was the turning point that led you to where you are now?

When I was 16, I worked for a lawyer.

My job was to carry bags, set up speaking engagements, and help with anything my boss needed. We constantly needed to hop on a plane to head somewhere, and it was always exciting to pull up to the hotel and see everyone at work to create a home away from home for guests. I thought, “Wow, if I could only be a general manager one day.”

BUSINESS LEADERS Q&A

Meeting the needs of our community is deeply important to us. It’s why we’re proud to give back...”

Can you tell us a little bit more about your day in your position at your company?

As General Manager, I collaborate with my team daily to drive business goals, ensure we work hand-in-hand with the community and ultimately create extraordinary, memorable, and authentic experiences for our guests.

Do you have a memory or story that you wish to share about your time working in this industry?

I transferred back to help restore the Grand Hyatt Kauai after Hurricane Iniki devastated the island, and it changed my life and career. It taught me when tragedy hits, our community bands together. We partnered with the community to provide food and water while simultaneously rebuilding the property, and as a team, we took care of one another. Many of the lessons we learned in responding to the crisis made the Grand Hyatt Kauai one of the very best hotels in the world, right up until today.

Do you have any advice to the younger generation looking to break into the hospitality industry or just getting started?

The hospitality industry rewards dedication and teamwork. I encourage those beginning their careers to learn as much as possible and take every opportunity on board to ensure they have a strong foundation of knowledge and experience that will propel their career forward.

What sets your hotel and company apart from the rest?

At Waikiki Beach Marriott, we are entrepreneurial and rooted in community. We’ve made a practice of never settling for what’s been done before and continuously innovating to push those boundaries. Similarly, as members of the community, we are obligated to do all we can to give back, improve the area we’re part of, and contribute in small and large ways.

The hospitality landscape is very dynamic, especially in Hawai‘i.

How do you navigate balancing innovation and culture into the roots of your company?

We innovate daily—not accepting the status quo—and execute like entrepreneurs. As the needs of our community and guests shift, it’s our responsibility to evolve, too. We are constantly committed to serving as gracious hosts who embody our local culture and help guests understand how to visit our home with respect and care.

How has your respective business met the growing demand for authentic, localized experiences?

I’m proud of the investment we have made to honor and share Native Hawaiian culture through education and authentic experiences. We’re always looking for opportunities to listen and learn to ensure we can be good neighbors and partners within the community.

What trends and tourism industry dynamics have you observed during your time at your current position?

Our industry constantly evolves, and I’ve seen a shift to a greater focus on guest experience and impact. As leaders of the industry, not only is our goal to ensure an exceptional experience for all who visit, but also to educate them on how to visit responsibly and respectfully during their time in our islands.

Are you or your company involved in any community outreach?

Meeting the needs of our community is deeply important to us. It’s why we’re proud to give back, from securing meals for those experiencing homelessness to advancing beach cleanups and providing culinary training and education for students.

We also work individually to give our time and talent in service of volunteer community boards making significant positive change in our state.

Is there anything else you would like to share with our readers?

Waikiki Beach Marriott Resort & Spa is a landmark property with an exciting future. We are welcoming guests back after an expansive $100 million renovation encompassing all 1,310 rooms and a beautifully reimagined third floor with new pools and retail and dining experiences.

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BUSINESS LEADERS Q&A

Benjamin Buckley A S S I S TA N T G E N E R A L M A N AG E R T H E L AY LOW, AU TO G R A P H C O L L EC T I O N

What has been the biggest sacrifice you’ve made for your career?

What failure taught you the biggest lesson?

One of the biggest sacrifices I’ve made for my career was leaving Boston to move to O‘ahu to be a part of the opening of The Laylow, Autograph Collection. Leaving my friends and family in Boston was a challenge, but I knew that being involved in opening and growing within the hospitality industry would be beneficial for my growth and development.

Failure has taught me to “inspect what you expect.” If you are expecting a certain outcome, it’s important to connect with people within your organization to keep abreast of how others feel in their position and to learn more about what can improve. It’s easy for situations to change if you do not keep your finger on the pulse.

What has been the biggest reward?

Launching my career at The Laylow has led to many rewarding opportunities! I am so lucky my position has allowed me to be a part of several hotel restaurant openings across the country. It’s exciting to be a part of the entire process from brand development to successfully opening a new establishment. It’s incredibly rewarding to see the final vision come to life.

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What do you love most about your job?

There are many aspects of my job that I love, but what I enjoy most is The Laylow team has become my ‘ohana away from home. The entire team at the hotel is dedicated to providing an amazing guest experience and takes the “Aloha Spirit” to the next level. It is truly a blessing to see them in action and be a part of an amazing group of hard-working professionals. I also enjoy getting to know people who frequent our property and learn their stories.

If you could tell your younger self some bit of advice, what would it be?

Follow your passion and trust the process! Launching your career in any industry can be overwhelming since you feel the need to network, develop various skills, and focus on becoming the best you can be. Learn what you love to do in your career, set goals, and celebrate your accomplishments.

It’s exciting to think back to when I told myself, “Keep pushing forward kid, and one day you’ll be on a beach in Waikīkī. On your days off, you can have a surfboard in one arm and a beautiful fiancée in the other!” Trusting the process has allowed me to accomplish what I was always passionate about.

BUSINESS LEADERS Q&A

If you could tell your younger self some bit of advice, what would it be?

“Do not be afraid to take some risks, whether the outcome scares you. In the end, things work out for a reason.”

What have been the most exciting things about this job and what is your favorite part?

I love that each day is different— interactions, experiences, and memories. Being able to have the opportunity to create these new relationships with our guests and welcoming them into our ‘ohana. I would like to think of our job as funfilled and not just work.

What inspires you?

Wade Takano FRONT OFFICE MANAGER WAY F I N D E R WA I K I K I

What makes you stand out as a leader?

In what feels like a short six years of being in the hotel/hospitality industry, I have come to realize a lot about myself and what kind of leader I am.

Making mistakes and overcoming multiple challenges along the way have helped me to mold myself as a leader.

Being able to support and inspire others to achieve their goals, listening to feedback with an open mind, and creating a clear vision of the future are just a few things that make me stand out as a leader.

What has been the biggest reward?

The biggest reward, so far, in my career was having the opportunity to enter and experience different management positions that I felt were sometimes out of my comfort zone. My bosses saw potential in me to carry out duties, problem solve, and execute decisionmaking on my own, which taught me a lot. For this, I am truly grateful, as it has made me well rounded as a leader.

Music helps me to focus and get through the day, no matter how many obstacles I face. I am an optimistic thinker and always see the light at the end of the tunnel, no matter how far the path seems. Immersing myself in music helps calm my mind and block out distraction.

How have you grown and pivoted in the past five years?

Being able to work in different leadership roles led to my personal and professional growth over the past five years. Each position I experienced has taught me something about my leadership style, my strengths, and areas of opportunities. From starting off as a front desk agent, transitioning into management, then changing to different departments as a leader over the years has molded and guided me to become who I am today.

Now, as a more experienced leader, how do you define success?

I define success as making a positive impact within the team that you are leading, whether reaching a common goal, accomplishing a task, or creating a comfortable environment to grow and work in with each other.

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BUSINESS LEADERS Q&A

Laura Purdy DIRECTOR OF MARKETING WAIKIKI BEACH MARRIOTT RESORT & SPA

What makes you stand out as a leader?

My focus is to support our dedicated employees at Waikiki Beach Marriott Resort & Spa who are the driving force behind creating an amazing guest experience and elevating the hospitality industry locally. Prioritizing collaboration, effective communication, and recognizing and rewarding team members’ efforts ultimately results in a positive work environment and inspires our team to be problem solvers.

What are some of the biggest challenges facing your industry?

The biggest opportunity the hospitality industry faces is cultivating a regenerative tourism future, where resorts like Waikiki Beach Marriott Resort & Spa actively contribute by implementing sustainable practices, safeguarding our precious natural resources, and sharing Native Hawaiian culture. We also feel a deep kuleana to help educate guests about how they visit responsibly and have a positive impact by shopping at a local business or volunteering for a beach cleanup.

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Separately, the pace of technological innovation has allowed us to integrate new methods into our operations to create the best experience for our resort team and guests. That includes finding new ways to use artificial intelligence as an efficient resource as it continues to grow and evolve. We believe remaining open to new technology and experiences is part of what makes us successful.

What has been the biggest reward?

Every day I get to work with the team at Waikiki Beach Marriott Resort & Spa is a reward. I work with individuals I deeply admire and whose qualities, achievements, and work ethic are a constant source of inspiration. Plus, their humor and camaraderie have been key to establishing strong bonds in the workplace and fostering a more familial environment, which motivates me to reach my full potential as a hospitality professional.

What do you love most about your job?

Our Waikiki Beach Marriott Resort & Spa team constantly strives for excellence and learns much from one another. While we’re growing professionally and personally, we also have the privilege of sharing the place we call home with guests and offering them opportunities to create memories that will last a lifetime.

If you could tell your younger self some bit of advice, what would it be?

Stop sweating the small stuff, and don’t be too hard on yourself. You’re not perfect, and that’s okay. A beautiful new day is on the horizon.

Do you have some habits and routines that work for your lifestyle?

I start every day with music and espresso to lift my spirits and energize me for the day ahead. I also practice yoga and meditation to calm my body and quiet my mind in order to return to work refreshed and ready to support our guests and employees.

Now, as a more experienced leader, how do you define success?

Success is being a trusted resource for my colleagues and having their support and confidence in my abilities.

What’s the best advice you were ever given and who was it from?

When we worked together at Turtle Bay Resort, Jon Conching, an expert sales and marketing consultant, told me to surround myself with brilliant people and then get out of their way!

What have been the biggest turning points in your career?

The biggest turning point in my career was joining the Marriott family. The brand truly invests in and prioritizes its team members by offering an excellent space for career advancement and other employee benefits. Marriott also embraces technology, innovation, and community service, and remains committed to diversity and inclusion.

What have been the most exciting things about this position and what is your favorite part?

I was recognized as one of the U.S. and Canada’s 2022 Top Performers for Field Marketing after my first year at Waikiki Beach Marriott Resort & Spa. It was a momentous career milestone getting to celebrate with the Marriott team this past summer at The RitzCarlton in Arizona.

How do you maintain your own health and well-being?

Eating a nutritious diet and staying on top of doctors’ appointments is vital to maintaining a healthy lifestyle. Getting enough rest each night is one of the most important things I do for my well-being.

BUSINESS LEADERS Q&A

What failure taught you the biggest lesson?

One day, I was supposed to assist a guest going to see a doctor but my meeting with a higher class politician got longer and I was late. The guest missed the appointment with the doctor and that night his medical condition became worse and he passed away. I still regret it and now I look closely at what the priorities should be.

What do you love most about your job?

Currently, I work with hotel owners and on new projects or renovations.

Planning is so much fun. Almost like building a dream house.

If you could tell your younger self some bit of advice, what would it be?

Kyoko Kimura D I R EC TO R O F OW N E R R E L AT I O N S AQ U A-A S TO N H O S P I TA L I T Y

What makes you stand out as a leader?

What has been the biggest sacrifice you’ve made for your career?

Born and raised in Japan and disciplined in a different culture, I can look at any situation as multidimensional. Most of the conflict can be solved by understanding and embracing the other side’s perspective.

Getting out of the country took some courage. I think I would not have taken the opportunity if it were not Maui.

At the same time, my boyfriend back then did not want me to go. I had to choose either one, career or love. But my advice to young ladies is if your boyfriend does not want you to do what you want to do, dump. I met my husband on Maui anyway.

What are some of the biggest challenges facing your industry?

Human resource challenge is the biggest one. We need to make a hospitality career more attractive to younger generations. Working with the federal government to safely and securely accept workers from foreign countries is another task we need to work on. I am currently a board chair of Women in Lodging and Tourism.

We are trying to be role models in the industry and assist young women to succeed.

What has been the biggest reward?

So many colleagues and guests who were open and supportive of me. Being a General Manager was very rewarding as I was recognized as someone. I think I would have been no one if I stayed in Japan.

Study harder and get more education experience.

How has Hawai‘i’s unique culture shaped who you are in business?

Hawai‘i’s culture has a lot of similarities to the one I was raised in.

More harmony and respect to others than individual success or accepting and embracing differences. Religiously, we believe in 8 million gods in Japan and we don’t impose just one god on others. Embracing whatever other people believe reflects on Hawai‘i’s culture too. As General Manager, I have had an easy time keeping harmony amongst people of different cultures, whether they are associates or guests.

What made you better from the Covid-19 pandemic?

Covid-19 made me look at what is truly important and visualize what is my goal.

How do you maintain your own health and well-being?

Beach body program and cooking Japanese food.

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BUSINESS LEADERS Q&A

What excites you the most about the hospitality industry?

Working in a support capacity in digital signage for local hospitality has taught us to be more gracious and show more of the Aloha Spirit. It’s not only about being nice. As I walk through a property or business, I have noticed that even support staff and vendors are being gracious, smiling, and friendly towards all guests and even among coworkers. It’s an exciting business and serving someone that has saved their entire life savings to come to Hawai‘i and showing them Aloha fills a certain part of your heart with joy. I have traveled the world and the experience of having the world come visit my home is exciting. I love to learn about cultures and love to share the culture here. I’m a transplant to Hawai‘i, but I have made Hawai‘i my home.

What do you find the most rewarding?

John Strandberg REGION MANAGER HAWAI‘I PAC I F I C D I G I TA L S I G N S

I love sharing new technologies, concepts, and marketing ideas that we as a company see in our work across the country. When a property takes our suggestions and it works for them, it’s rewarding to see their success. I was raised around technology with my dad working for a subsidiary of NASA. So, it was natural that I work in the tech world in some capacity. We did some design thinking with our clients at the Outrigger Hospitality Group, and they were very receptive to adding new technology to the guest experience. We also had to keep in mind the look and culture of Hawai‘i in our installations.

We wanted to add to the experience without taking away the aesthetic that is around us.

What do you find the most challenging?

The biggest challenge is overcoming the “I don’t want to be first” to do something. Risk does have its rewards.

We recently installed the largest 4K single screen TV in Waikīkī, at the Hilton Waikiki Beach Hotel, it was the first in Waikīkī. As people see it, they now want a similar screen in their lobbies, bar, or event space.

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BUSINESS LEADERS Q&A

Overcoming challenges is one of my favorite parts of the job, even when it takes time.

Did you always know you wanted to go into the hospitality industry? If not, what was the turning point that led you to where you are now?

Pacific Digitals Signs works across many industries. We are what is called a “commercial integrator” or adjacent business. Hotels have always been the first to try new ways of communicating with guests beyond a printed sign, and I am grateful to have partners like Outrigger Hospitality and Hilton Waikiki Beach Hotel that call on our expertise to help them achieve their goals. I wanted to point out that hospitality doesn’t always mean a hotel or tourism-based business. We do quite a bit of work with retail and convenience stores too.

They are also frontline to hospitality as much as anyone. I was recently at another client site assisting my team replace aging screens and noticed many interactions with tourists by the clerks at 7-Eleven Hawaii. They were just as friendly and courteous as a concierge at the finest hotels in Waikīkī. I believe in Hawai‘i everyone is an ambassador in the hospitality world.

What sets your hotel, company, or business apart from the rest?

What sets us apart is we adhere to a strict rule of professionalism. Often, as in many industries, people want us to take shortcuts or turn a blind eye to something that is wrong. It’s the shortcuts that cost double in the future.

We have turned away clients who ask us to use lower quality products. Our reputation and integrity prevent us from doing so. Value engineering has its place but in many ways, it will cost more in the long run. We value our reputation and relationships so there are no shortcuts here.

The hospitality landscape is very dynamic, especially in Hawai‘i.

How do you navigate balancing innovation and culture into the roots of your company?

fire, and hurricane notifications. It doesn’t matter what business you’re in, any digital screen can be a source of information in an emergency in multiple languages, too.

Pacific Digital Signs was founded and started in Hawai‘i 18 years ago. Our owner is a veteran of the Air Force and made Hawai‘i home after he was discharged. We have included culture in all that we do. Our company is small, yet mighty, and we truly believe in ‘ohana. It’s hard to do any business in Hawai‘i without understanding the culture, the values, the drive that make Hawai‘i a unique place. Our customers are our focus and their focus is hospitality while taking care of guests who visit Hawai‘i. Our customers’ focus becomes our focus.

Are you or your company involved in any community outreach?

How has your respective business met the growing demand for authentic, localized experiences?

Across the globe, digital signage is seen by millions. Everyone thinks of signage as Las Vegas screens and lights. We take a close look at how our product will be used, and what message needs to be conveyed. Then we work with our clients on solutions that meet their needs without compromising what Hawai‘i’s sense of place is known for. We then make suggestions regarding color, video, often even fonts.

Messaging can be adjusted to make it easier to digest the information our screens deliver.

What trends and tourism industry dynamics have you observed during your time at your current position?

We are seeing more hotels and excursion companies use digital signage to help the environment.

Digital screens provide up-to-date information without having to print and pass out paper flyers, posters, and printed notices that share information. Technology also has provided a means to quickly notify the public of emergencies. We can build emergency instructions to our screens to aid in situations like tsunami,

I’m inspired by the opportunity to make a positive impact in the community. Whether it’s through my work at Pacific Digital Signs or my involvement in community service organizations such as the board for Aloha Harvest and the Rotary Club of East Honolulu where I’m motivated by the chance to help others. Pacific Digital Signs has been involved with the Hawai‘i Lodging and Tourism Association, Hawai‘i Visitors and Conventions Bureau, the Hawai‘i Chamber of Commerce, AIA, and so many more trade organizations. I have learned people like to do business with people they like. If I’m out in the community feeding the hungry or cleaning a park, I get to feel I have left a small piece of the world a better place. Someone may recognize me and reward that with business in the future, which is good enough for me. I don’t always call it outreach, but many businesspeople in Honolulu know me as the consummate networker.

I’m about building relationships and fostering shared opportunities. If that is outreach, then I may have the secret formula, according to others.

Is there anything else you would like to share with our readers?

I’m honored to be included in the list of hospitality leaders. I have made Hawai‘i my home for the last 26 years.

I feel Hawai‘i has embraced me and brought out my best and in return I will be of service to the land and the people.

There are so many more deserving hospitality leaders. I look forward to seeing them honored in future issues.

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// A R T I S T S

LIAM MOLETA It is safe to say that our world, today, has grown apart now, more than ever.

Separation has been normalized and the end to all of this is unclear.

But rather than focusing on the end, Liam chooses to focus on the opportunity that this separation has presented; the opportunity of new beginnings; the opportunity to be together again, and keep it that way!

His mission has always been to unite people of all backgrounds, and he does just that with his vulnerable approach to music, his captivating voice, and his intimate-acoustic guitar style.

Liam deems self love and acceptance as the number one step towards togetherness, and therefore influences

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his listeners to look deep within, first.

His third single release, “Home,” documents his journey towards acceptance, and was ultimately released to encourage anyone learning to accept the present moment, to continue.

Liam has had the privilege to not only share his message of togetherness with his listeners, but he’s been able to play music with the very people that influenced him to pursue music in the first place. He has shared the stage with artists such as Robert Cazimero, Kuana Torres Kahele, The

Makaha Sons, Moke Boy, Raiatea Helm, Thunderstorm Artis, Fia, Keilana, and more! Liam even had the chance to play as the opening acts for J Boog, The Green, Ekolu, and Rebel Souljahz!

From being born and raised in Palmdale, California, performing with these artists, for Liam, were moments that he will never forget.

A Hawaiian artist with a passion to shift todays reality, Liam Moleta is dedicated to reflect and show off the true beauties that lie within each and every one of us, in the hope for us to never know separation again.

BUSINESS LEADERS Q&A

If you could tell your younger self some bit of advice, what would it be?

Don’t let your fear of what others think of you stop you from doing what makes you happy.

What inspires you?

My wife and three children inspire me everyday. They inspire me to be happy, healthy, and positive.

Do you believe in luck and fate?

Why?

Adrian Perez GENERAL MANAGER COCONUT WAIKIKI HOTEL

What makes you stand out as a leader?

What has been the biggest sacrifice you’ve made for your career?

I like to think of myself as a humble leader who pushes my team to enjoy their success and give credit where it’s due.

The hospitality industry is 24/7, and hotels do not have holiday closures or “regular” business hours. There have been many family gatherings or holiday celebrations I have had to miss from time to time.

What are some of the biggest challenges facing your industry?

The hospitality industry is the business of people, and staffing shortages have really impacted the industry from restaurants to hotels and everything in between. Not only have staffing shortages impacted the industry, but so have social media and online technologies. Guests love personalized experiences and they’re looking for that “perfect” experience they’ve seen on social media. Keeping up with the trends and market trends keeps everyone on their toes; just like how restaurants need online ordering/ cashierless transactions and other items.

What has been the biggest reward?

The biggest reward in my career has been the amount of knowledge and experiences that have been afforded to me—and most importantly the opportunities I have had to share my knowledge and experiences with the next generation of hospitality workers.

What failure taught you the biggest lesson?

I once failed to be prepared for an opportunity I was “hoping” for. Lesson: ALWAYS be prepared, ALWAYS be ready.

What do you love most about your job?

I think there’s a difference in luck and fate, and you can’t count on luck.

But if you are prepared and alert for opportunity, opportunity leads to fate.

What are you doing to maintain your mindset during this chaotic time?

Chaos is always lurking and always ready in a second. Control what you can control and maintain what you can, so when chaos comes you can pivot and move.

Do you have some habits or routines that work for your lifestyle that you can share?

Balance is definitely key, and it is an ongoing challenge I accept daily.

Maintaining a clear mind at work, open heart at home, and a healthy balance of mental and physical health internally. I try to exercise four to six hours a week, read at least 10 pages a day, and spend as little time as possible on my phone when I’m at home.

How has Hawai‘i’s unique culture shaped who you are in business?

Growing up in Hawai‘i, you learn the importance of respect for your elders, caring for the island, and how family and friends can always make a good day better. In my business, I’ve always looked after my staff the same way I look after our guests, and how our business interacts within our local communities.

Being able to “host” friends and family at your home is always an honor. I get to “host” guests from all over the world everyday at my hotel with my team— what’s there not to love about that?

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BUSINESS LEADERS Q&A

love to surprise my team with goodies or lunch. They work so hard, and they deserve to know how much we appreciate them.

Do you have any advice to the younger generation looking to break into the hospitality industry or just getting started?

My advice is to “raise your hand” for all the opportunities you can. Volunteer, collaborate, and network as much as possible. Careers don’t always start out glamorous but putting in that hard work builds character and sets you apart from those who don’t.

What sets your company apart from the rest?

Kiana Beimes

GENERAL MANAGER OHANA WAIKIKI EAST BY OUTRIGGER RESORTS & HOTELS

What excites you the most about the hospitality industry?

I love how every day is different. I am constantly learning something or meeting someone new; it’s always exciting!

What do you find the most rewarding?

Nothing makes me happier than watching my team(s) grow their confidence when navigating through challenges and realizing their own progress.

What do you find the most challenging?

The biggest challenge I face daily is related to building infrastructure and maintenance issues. Our hotel is older, so it’s only natural that pipes will leak occasionally or the roofing will need to be recoated. Whenever a repair affects a guest’s experience, I encourage my team to use it as an opportunity to hone their service-recovery skills.

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Did you always know you wanted to go into the hospitality industry? If not, what was the turning point that led you to where you are now?

I knew from when I was seven years old that I belonged in the hospitality industry. I went to Jefferson Elementary School and my mother worked at a concession in the Moana Surfrider. My grandmother retired from ABC Store #27 (formerly at Kuhio Ave. and Kapuni St.).

I was always immersed in the exciting environment of Waikīkī, and I fell in love with the thrill it gave me.

Can you tell us a little bit more about your day in your position at the company?

I love starting my days attending our housekeeping’s briefing, where we stretch and dance around to get pumped for the day. I then stop at maintenance’s briefing, proceed to greet our bell team, then stop at the front desk to see how the day is starting off. E-mails and meetings are done intermittently throughout each day but as much as possible. I try to connect with our guests and partners to strengthen our relationship(s). I also

Our extreme focus on host development and mentorship. Outrigger is constantly providing resources to further learning and opportunities to grow within the company.

The hospitality landscape is very dynamic, especially in Hawai‘i. How do you navigate balancing innovation and culture into the roots of your company?

Outrigger has always incorporated the native culture of each hotel or resort’s respective location into the guest experience. No matter which property you visit, you will be immersed in rich culture which is always authentic to the destination. To achieve this, our team is constantly elevating our technology and resources, and always fostering meaningful relationships with partners.

Outrigger understands how important it is to deliver a genuine guest experience deemed moral by the local communities.

Are you or your company involved in any community outreach?

Outrigger is committed to ocean conservation initiatives, with a strong concentration on preserving coral reefs. All throughout the world, you will regularly see Outrigger hosts participating in beach clean-ups, planting of coral cones, and most recently in Honolulu, partnering with the Genki Ala Wai Project—beating the record by producing over 5,000 genki balls!

BUSINESS LEADERS Q&A

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BUSINESS LEADERS Q&A

career journey I have no regrets about due to things happening the way they should have.

What makes you feel like a boss?

It’s when I hear one of my staff members call me “boss” or introduce me to someone as “my boss.” I feel like I’m doing something right by them and have earned their respect.

Now, as a more experienced leader, how do you define success?

When someone refers to me as their mentor. That is such an honorary title and one that gives me such gratification.

Julie Arigo

GENERAL MANAGER LOT U S H O N O LU LU AT D I A M O N D H E A D

What has been the biggest sacrifice you’ve made for your career?

Early on in my career, I sacrificed personal time and sleep. I am now at a stage in my career where I have made adjustments to make time for these two very important priorities to truly have a well-rounded and healthy life.

What has been the biggest reward?

Had it not been for opportunities I’ve had to travel on business and hear about destinations I MUST consider visiting while working in the tourism industry, I would not have traveled to so many places around the world and made such wonderful friendships across the globe in places such as Japan, Australia, New Zealand, Thailand, Cambodia, United Kingdom, to name a few.

What do you love most about your job?

The opportunity to show off our beautiful island and to share the special aloha hospitality that can only be experienced here in Hawai‘i. My job is to make sure dream vacations

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that visitors plan and save up for truly meet their expectations and will always be embedded in their minds as THE BEST trip they will always have fond memories of. I love that my job allows me to make dreams come true.

If you could tell your younger self some bit of advice, what would it be?

Allow yourself to be vulnerable. Asking questions is not a sign of weakness.

Admit when you don’t know, be gracious and thank those who share their knowledge with you. You’d be surprised how much farther this gets you over pretending you know what you don’t know.

Do you believe in luck and fate?

Why? Not necessarily luck but fate. My favorite quote has always been, “Things happen for a reason.” There have been many times in my life when I wondered if situations I have been placed in or decisions I have made were in my favor as far as the direction I was heading to achieve personal and career success. I am blessed with a great many circles of friends, a close family, and a

What career mistake taught you the greatest lesson?

Underestimating myself. I did not apply for a position that was filled by someone else, and I later regretted it.

What are you doing to maintain your mindset during this chaotic time?

I always surround myself with positive people.

Do you have some habits and routines that work for your lifestyle which you can share?

I’ve maintained “pamper me” day.

This is a once a month treat I give to myself in which I indulge in a massage and facial. I also set aside Sunday afternoons to spend leisurely with my fur baby, strolling through our neighborhood and supporting a local, pet-friendly venue where we can enjoy a quick bite and do some people watching. Simple pleasures.

How has Hawai‘i’s unique culture shaped who you are in business?

Humble is the first word that comes to mind when I think about how Hawai‘i’s culture has impacted me throughout my career. I think the people of Hawai‘i are probably the most modest, kindhearted people in the world. I try to practice these traits to establish an environment of respect in the workplace.

BUSINESS LEADERS Q&A

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2023 The Pacific Edge Magazine Business Achievement Awards honors successful businesses and innovative leaders who promote best business practices and community involvement.

LIFETIME ACHIEVEMENT AWARD Dennis Brown YOUNG PROFESSIONAL OF THE YEAR April Cheng BUSINESS EXECUTIVE OF THE YEAR Garret Sugai SUSTAINABILITY AND CONSERVATION IN HAWAI‘I ‘Āina Archaeology, LLC BEST NEW BUSINESS HIE Heirlooms of Hawaii BEST FAMILY RUN BUSINESS Noguchi & Associates, Inc.

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SOCIAL MEDIA INFLUENCER OF THE YEAR Alexis Akiona

HEALTHCARE LEADER OF THE YEAR Dr. Nancy Atmospera-Walch

NATIVE HAWAIIAN BUSINESS - NEW Hawaiian Community Assets

NON-PROFIT IMPACT OF THE YEAR Council for Native Hawaiian Advancement

HOSPITALITY EXECUTIVE OF THE YEAR Jim Braman Lisa Paulson WOMAN LEADER OF THE YEAR Trini Kaopuiki Clark REAL ESTATE COMPANY OR AGENT OF THE YEAR Commercial Asset Advisors

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Open Daily, 11 am - 3 pm. Reservations Recommended.

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PACIFICEDGEMAGAZINE.COM 25

Make a lifetime impact!

Scan QR code for more info on how to be a volunteer mentor or sign keiki up for our program.

We are the most recognized oneto-one youth mentoring program in the nation.

Serving Hawaii's keiki and families since 1963.

IT TAKES LITTLE TO BE BIG 808-521-3811 www.BBBSHawaii.org

Henry Sumida and President & CEO Dennis Brown, Hawaii’s first youth served.

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@BBBSHawaii @BBBSHawaii

BUSINESS LEADERS Q&A

Did you always know you wanted to go into the hospitality industry? If not, what was the turning point that led you to where you are now?

I did not, a career in the hospitality industry was a happy accident! I had planned to pursue a career in communications, but along the way, I was given the opportunity in hotel sales as a manager for the leisure and corporate markets. It was then that I became excited about the hospitality industry in all aspects, especially in building successful partnerships. The relationships I have built with clients and industry colleagues are people that are some of my closest friends today.

I’m proud to be a part of an industry that feels like “family.”

Do you have any advice for the younger generation looking to break into the hospitality industry or just getting started?

Susie Fujikawa

DIRECTOR OF SALES & MARKETING E M B A S S Y S U I T E S B Y H I LT O N WA I K I K I B E A C H WA L K

What excites you the most about the hospitality industry?

What do you find the most rewarding?

I have always had a love of travel, exploring new places, and creating memorable experiences. In our industry, we have the honor (and responsibility) of sharing the beauty of our islands and rich culture to help others create experiences to last a lifetime.

Mentoring young leaders in our organization and in our industry is very rewarding, especially when you are able to witness them come into their own and celebrate their achievements.

Be a “sponge” and open to learning all areas of the hospitality industry. Find a mentor or two who will give you good counsel and help guide your career.

You may also want to consider mentors in different sectors of the business to understand all opportunities available and what interests you most. I was very fortunate to have this for my own professional journey.

What sets your hotel or company apart from the rest?

The Embassy Suites by Hilton Waikiki Beach Walk is so fortunate to be branded a Hilton and managed by Hawaii-based Outrigger Hospitality Group. Hilton’s founder, Mr. Conrad Hilton once said, “It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality.” And the OUTRIGGER WAY is about caring for our host and colleagues, guests and place. Being a good steward of our destination is inherent in Outrigger’s corporate culture. These two values are intertwined for our organization and creates a unique culture for our team.

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BUSINESS LEADERS Q&A

Angela Nolan

MARKET GENERAL MANAGER M A R R I OT T VAC AT I O N S WO R L DW I D E / MARRIOTT’S KO OLINA BEACH CLUB

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BUSINESS LEADERS Q&A

What makes you stand out as a leader?

I’m genuine, relatable, and approachable. I lead with compassion and with my heart. It doesn’t mean I’m not tough. I know the business and I drive a culture of accountability, but you’ll always find me working on building relationships first.

What has been the biggest sacrifice you’ve made for your career?

I don’t feel the right word is sacrifice.

That carries a negative connotation.

I have made choices in my career, whether it was to relocate or change disciplines that may not have been easy at the time. Yet, in looking back, those decisions were absolutely the right ones and have served as a stepping stone to where I am today.

What has been the biggest reward?

My biggest reward has been helping others grow. Identifying individuals with potential and talent, believing in them, giving them a bit of rope, and watching them excel, is truly one of the most rewarding aspects of my career.

What do you love most about your job?

I love being around people. I love my team, I love my associates, and I love knowing that every day. What we do makes the difference in the lives of others. That’s why I come to work every day.

If you could tell your younger self some bit of advice, what would it be?

Remain steadfast to your personal and professional aspirations because both are important. Know that it’s okay to fail, so long as you learn from those lessons. Find time for you, make time for others, and find joy in all things.

Do you believe in luck and fate? Why? I believe in life, there is a bit of both for sure. I have been blessed to have enjoyed a little luck and been in the right place at the right time, and experienced fate.

But neither are the sole reasons for my success.

Now, as a more experienced leader, how do you define success?

In my younger years, I used to think success was defined by promotions and job titles and maybe even compensation.

While all those things are important in a career, today it’s about who have I mentored, whose career have I supported, and who can I look at and be proud of for playing a role in their success.

What are you doing to maintain your mindset during this chaotic time?

I take time for me and my family. I do my best to remain present in the moment and find happiness in all things. I believe in self-care, which does not mean I’m selfish. I just know that to be the best boss, the best mom—and the best anything—I have to take care of me.

Do you have some habits or routines that work for your lifestyle that you can share?

I make lists daily, and I cross them off.

It seems simple, but for me it’s a sense of accomplishment no matter how big or small the task.

How has Hawai‘i’s unique culture shaped who you are in business?

While I wasn’t fortunate to grow up in the islands, I started visiting Hawai‘i at the age of six and returned at nine.

By the time I was 16, the islands had officially captured my heart. For me, it wasn’t about the beauty and the sunshine. What captivated me were the people. The genuine Aloha Spirit and the

inclusive nature of the people made me want to never leave. The rich history, culture, and diversity of our islands are unique and second to none. I’m honored to call Hawai‘i home and to work in an industry that can share this with others from around the world.

How do you maintain your own health and well-being?

Despite busy schedules, travel, and family commitments, I find peace and joy in yoga and barre. On any given day or weekend, you’ll find me carving out an hour for a good sweat!

What are some challenges and opportunities that lie ahead for your industry?

If Covid-19 taught us anything, it’s that our industry is vulnerable to global economic and health crises, not to mention natural disasters. It’s scary to think how quickly our industry can come to a screeching halt following a major world event. That said, our industry is resilient and that’s a beautiful thing. The desire for humans to travel, explore the world, and make time for renewal means there will always be a need for our industry.

How has the Covid-19 pandemic positively affected your career or business?

I believe Covid-19 and the lockdowns reminded people of how fortunate we are to travel and see the world. Our inability to do so created a pent-up demand for travel and a newfound appreciation for exploration and discovery. As a result, aspiring travelers have a greater passion to take the trip versus not.

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// S T A Y C A T I O N

what's new

HONOLULU O‘ahu is preparing to welcome a new addition to the island’s hospitality scene, with the imminent debut of Renaissance Honolulu Hotel & Spa, slated to celebrate its grand opening in March 2024. As the Renaissance brand’s first hotel on O‘ahu, this 39-story hotel will stand as a testament to luxury and well-being.

Boasting 299 well-appointed guest rooms, the property is set to offer state-of-theart wellness facilities, including a heated saltwater swimming pool, traditional Japanese ofuro soaking tubs, Himalayan salt saunas, spa, and fitness center. The hotel’s commitment to holistic living extends to its private club lounge, multiple dining options, and culturally inspired interior artwork, creating an immersive environment for guests.

With a focus on health and relaxation, the Renaissance Honolulu Hotel & Spa is poised to become a sought-after destination, combining elegance with cutting-edge wellness amenities for a truly rejuvenating experience.

Renaissance Honolulu Hotel & Spa

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// S T A Y C A T I O N

A new urban retreat, AC Hotel by Marriott Honolulu, marks the debut of the AC Hotels by Marriott® brand on the island of O‘ahu. Catering to the needs of business travelers and those seeking to immerse themselves in the vibrant atmosphere of downtown Honolulu, the 112room boutique hotel promises a seamless guest experience with modern accommodations, a variety of public spaces, and innovative technology.

Set to redefine the hospitality landscape of Honolulu’s downtown business district, the hotel boasts a distinctive food and beverage program, complete with a hidden speakeasy, adding an element of intrigue to the culinary experience.

Recognizing the importance of meetings and events, AC Hotel Honolulu provides several communal gathering spaces and 2,420 square feet of indoor and outdoor event venues, positioning itself as a versatile destination for domestic and international business travelers. For those seeking a modern and sophisticated stay, AC Hotel Honolulu is poised to set a new standard for downtown Honolulu.

AC Hotel by Marriott Honolulu

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// S T A Y C A T I O N

For those seeking a laid-back and social atmosphere, Romer Waikīkī at The Ambassador offers a refreshing escape. This recently reimagined space opened its doors in October, presenting a new gathering place in Waikīkī for both visitors and locals. The antidote to ordinary O‘ahu itineraries, Romer introduces a locally conscious experience featuring an array of room types, unique programming, lively dining and entertainment at Waikīkī Swim & Social Club, and easy access to the island’s legendary outdoor activities. Guest rooms feature private lanais, lounge space, and noteworthy touches, such as locally sourced and roasted Big Island coffee. The third-floor Waikīkī Swim & Social Club serves up vibes, all-day drinks, light bites made with local ingredients, and a relaxed ambiance. Romer House, Romer Waikīkī’s sister property and the third installment of Romer Neighborhood Hotels, is set to open in 2024. The anticipation of Romer House is palpable, with high expectations for another standout addition to O‘ahu’s hospitality offerings.

Romer Waikīkī at The Ambassador

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AC Hotel by Marriott Honolulu, Renaissance Honolulu Hotel & Spa, and Romer Waikīkī at The Ambassador are managed by Highgate, an industry-leading hotel management, investment and development firm. These new and upcoming establishments weave seamlessly into the fabric of the island, reflecting Highgate’s commitment to innovation, authenticity, culture, and a diverse range of experiences.

BUSINESS LEADERS Q&A

If you could tell your younger self some bit of advice, what would it be?

“Don’t sweat the small things, and they are all small things.” In a fastpaced hospitality world, it’s super easy to focus on the small things and not look at the bigger picture. My advice to myself would be to not let things cause undue stress, and to know I can lean on my team to help us get through everything we need to complete and achieve.

What’s the best advice you were ever given and who was it from?

In hospitality, I think the best advice I received is, “The guest may not always be right, but they are always your guest.” This helped shape the way I think when I don’t agree with an associate or guest. It creates the opportunity for me to use empathy to understand them, and then help guide them to an understanding of what may be right. It also helped me to understand that sometimes I need to let the discussion or disagreement go, and then just show aloha to them.

How has Hawai‘i’s unique culture shaped who you are in business?

Daniel Texeira

GENERAL MANAGER AC HOTELS BY MARRIOTT HONOLULU

What makes you stand out as a leader?

What do you love most about your job?

I think it’s an ability to create genuine connections and relationships with my team, my guests, and my partners. This helps me to work together to achieve our common goals and drive results in my line business.

I think my favorite part of my job is helping others reach their potential.

So many of us have dreams, goals, and aspirations that can be achieved while at work. I feel helping my team focus and achieve these personal wants creates a sense of satisfaction and achievement.

I get excited when I think about those whom I have helped coach to become managers who then find their next role and promotion within our company.

I think Hawai‘i’s culture of ho‘okipa (hospitality) is very unique to our islands, and has shaped my business culture. I think of ho‘okipa as my responsibility to show aloha to all, and create memorable experiences for all who are around me. It’s also the cultural value that allows us to bring guidance and knowledge to those who may not know the “pono” (right) way to do things while in Hawai‘i. Whether taking care of our land and people, taking off your slippers, or teaching others of business in Hawai‘i, I think ho‘okipa has shaped my approach with my team, guests, and others, so I can help push forward the Hawaiian way of business.

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BUSINESS LEADERS Q&A

What makes you stand out as a leader?

Age. Oldest of four children and beat my sister by six minutes. First Event Manager at the Hawai‘i Convention Center. Principal, President, Owner, Founder of Pacific Rim Concepts LLC, founded December 2000. President of the University of Hawai‘i School of Travel Industry Management Alumni Association. Teacher of Events Management and Marketing at the University of Hawai‘i School of Travel Industry Management.

The Lord has blessed me with these gifts and talents, wisdom and knowledge, opportunities, and relationships, positions, so that I may glorify Him. I am His creation, and He has put me here in this time and place.

I serve Him. If He wills me to lead, I will lead.

What are some of the biggest challenges facing your industry?

The biggest challenge is obtaining a balanced tourism industry for Hawai‘i.

We need to build back the meetings and convention (MICE) industry. Currently, our industry is heavily populated by the leisure market, and they have driven up the prices for hotel rooms and airline seats. Because they pay these high prices, they eat fast food and takeout while staying in non-traditional accommodations. The MICE industry generates more tax dollars for the State than the leisure market.

Lee-Ann Wong Choy PRINCIPAL PACIFIC RIM CONCEPTS LLC

We have also had a mass exodus of qualified salespersons in the MICE industry. They exited during Covid-19.

Some were near retirement or let go.

They left without training the next generation.

What has been the biggest sacrifice you’ve made for your career?

Staying married and not having a bigger family.

What has been the biggest reward?

A successful event that met its financial, educational, professional,

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BUSINESS LEADERS Q&A

community, and social goals. Being able to check-in 2,000 attendees in 45 minutes and a wait time of no more than two minutes (sign in, print badge, pass out conference materials), with 12 iPads and five printers.

Coming out of Covid, 45 days to execute the 2021 Made in Hawai‘i Festival at Ala Moana Center with over 300 vendors and 25,000 attendees.

Including an online ticketing and box office, video programming of cooking demonstrations, and a remote entertainment stage. In addition, a variety of other events such as for Maui disaster relief.

What failure taught you the biggest lesson?

Sometimes, it doesn’t matter how great a job you did. The organization met its goals, and it was a success in all areas.

We may not always be the right fit with the leader; and if we are not, we are out. No next time. Thank them for the opportunity. Wish them well and move on. No bad talking allowed. We live on an island, and it is small. Our paths will cross again someday.

What do you love most about your job?

I love to meet people and share in their professions. It amazes me to see the work they do—the gift that God gave them. Growing up in school they ask you what do you want to be when you grow up? The usual answer back in our day— fireman, teacher, etc. The world is so big, and the work that needs to be done is done everywhere. I’ve met scientists who study marine mammals from

across the globe. They come together to share their work with each other.

What have been the most exciting things about this job, business or industry?

I love the opportunity to travel. I love the challenge. My first boss was a visionary and he did not take no for an answer. We just had to figure it out. I am so grateful to have learned under the leaders I worked for, there have not been many. I owe much to them.

What inspires you?

What’s the best advice you were ever given and who was it from?

Be humble. Pride will take you down fast.

How has Hawai‘i’s unique culture shaped who you are in business?

Ho‘okipa cultural elements Hospitality • • • • •

Heahea – call of welcome Mea ‘Ai – food Kuleana – responsibility, purpose Le‘ale‘a – fun and entertainment Makana – gift

Others who want to help people, to bring out the best in them. At each of my events, I pray that people will share their gifts and talents with each other, give thanks to the one who provided them with it, as it makes Him happy to see them doing what he purposed them to do. Just as He purposed me to be who I am and do what I am doing.

Hospitality embraces each of these areas. With every event I plan, I will ensure these five cultural values are incorporated. For it will show the completeness of ho‘okipa and is pleasing to the senses.

How have you grown and pivoted in the past five years?

Sandwich my day with the Lord.

Grateful in all things. Keep my temple healthy—water aerobics twice a week at least. Wear a mask in crowded areas.

Sanitize often. Rest.

I added virtual conferencing to my syllabus and business services.

What makes you feel like a boss?

Writing the checks.

What scares you about the future?

The work ethics and attitudes of some of the next generation. We need to do a better job teaching problem solving. Service and helping each other, common courtesies, professional presence.

How do you maintain your own health and well-being?

How has the Covid-19 pandemic positively affected your career or business?

There are less people still in the business, or more demand by organizations that want to hire people in my business due to their staff shortages. Demand for my business and services is high.

Be humble.

Pride will take you down fast.”

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// E N T R E P R E N E U R S H I P

Nick Chang

C R E AT I V E

CREATING INTO THE STARS The digital age has forever changed the way we consume, and no sector has been revolutionized more than the arts and entertainment. The creators we watch—and ways we find them— would have been nearly unimaginable a generation ago. An independent artist can now create entire novels, films, and paintings with a laptop and free software, directly accessing the same audiences as billion-dollar studios.

At the age of 24, Nick Chang has dedicated the last five years to creating an independent science-fiction universe. While working a full-time day job, he has written two books, designed a T-shirt line, had his artwork publicly displayed, and has just premiered his first feature film in a landmark venue

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in Downtown Seattle. He now has his sights on making short films and a possible video game. These endeavors can now be done through various digital platforms offering publish-on-demand services with no upfront investment.

Most of his works center around an alternate world, which debuted in his first book An Empire in Peril.

He imagines a distant future where neither World War occurred, and the colonial empires of the 19th Century are confronted with an alien invasion in a swashbuckling, War-of-the-Worldsesque spectacle.

Nick grew up in Honolulu, where he graduated from ‘Iolani School. From grade school, he was enraptured with

the sci-fi games and TV series of the mid-2000s like HALO and Battlestar Galactica. Many of his art pieces pay homage to the online aesthetic of that era, when the rapid advance of technology made us believe anything was possible in the future.

He was drawn into film and 3D animation while studying at Seattle University and credits the free software Blender with his success. He believes the new age of generative AI will only create more opportunities for independent artists to compete headto-head with big studios.

BUSINESS LEADERS Q&A

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BUSINESS LEADERS Q&A

Cecilia Hamao GENERAL MANAGER OUTRIGGER WAIKIKI BEACHCOMBER HOTEL

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BUSINESS LEADERS Q&A

What excites you the most about the hospitality industry?

The hospitality industry is constantly evolving with new technologies, tools, and processes to adapt to the changing market demands. Meeting hospitalityindustry people is always entertaining.

We get to share similar interests, stories, and ideas for improvement.

What makes you stand out as a leader?

I started my hospitality career as an intern and worked my way up. As I grew within the industry, I developed a strong sense of staying focused while establishing both short- and longterm goals, not just for myself but for my team. Working with people and building relationships influenced me to be persuasive and approachable at the same time. Being able to relate to my team allows me to adapt to a lot of situations.

What has been the biggest reward?

The biggest reward in my career is being able to network with a lot of people from all over the world.

Networking is vital in the hospitality industry and I am fortunate to be surrounded by like-minded colleagues.

Mentorship is important to me and as I grow into a leader, there are a few people whom I credit for my successes.

Similarly, I am proud to see younger leaders I’ve worked with become front runners on their own. The hospitality industry can always use high-potential individuals who want to make a difference.

What do you love most about your job?

The hospitality industry is special because of its people. Successful hoteliers are driven, yet caring and competitive, and yet compassionate.

Our hosts at Outrigger are the center of our values and we all embrace the

Outrigger Way: Caring for our Hosts, Guest, and Place with our Values as our guide. From the hosts we interact with every day, to our valued guests, and to our partners, work has been a special place because of the people around us.

What sets your hotel or company apart from the rest?

Our value is the center of everything we do. This translates to hosts who genuinely enjoy working at our properties and delivering the warm hospitality to our guests from all over the world.

Are you or your company involved in any community outreach?

Outrigger has a great partnership with the local community and supports programs including University of Hawai‘i sports and Mālama Hawai‘i. In March 2022, we started the Outrigger Cares Foundation, a global platform that provides support to our hosts in need and offers aid to the partners/ community. We participate in various community outreach programs and promote sustainable events such as our Ozone Day at the Waikīkī Aquarium.

What inspires you?

Working with a great team who share the same vision. I strongly believe I am only as good as the people around me.

What makes you feel like a boss?

Achieving goals and staying action oriented while staying aligned with my personal values of integrity and respect.

What’s the best advice you were ever given and who was it from?

What have been the biggest turning points in your career?

Prior to becoming a Resort Manager, I was Area Director of Front Services for six Outrigger properties in Waikīkī. I learned and adapted leadership styles from different general managers and was able to work with different teams. The uniqueness of each property allowed me to adjust my leadership style depending on the work environment, goals, and culture.

Do you have some habits or routines that work for your lifestyle that you can share?

Consistency is essential to navigate through a busy schedule. I prioritize tasks based on importance and deadlines and make sure to always follow through.

How has Hawai‘i’s unique culture shaped who you are in business?

Through Outrigger’s partnership with the community, we have strong ties with organizations that promote local arts, culture, and music. Hawai‘i’s diverse culture has allowed me to be aware of the varying needs of our guests while providing the warm hospitality the island is known for.

What are some challenges and opportunities that lie ahead for your industry?

The shift within travel patterns is still affecting the industry. The market mix of travelers has changed and the rampup of international travelers has been delayed. On a positive note, this allows most hotels to re-evaluate amenity offerings and service enhancements.

“Great vision without great people is irrelevant.” This is a quote from Jim Collins’ book Good to Great. I read the book as a recommendation from one of my mentors and have adapted a lot of the principles from this book as a leader.

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BUSINESS LEADERS Q&A

friends, keeping in touch with us for many years and staying with us at our home on their future visits. I enjoyed walking through the hotels with my siblings and always wished one day I would work in a hotel, too.

Can you tell us a little bit more about your day at your company?

I start my day on a positive regardless of how my morning is going. Being positive sets the tone of the day. Before the morning shift begins, I like to spend a little time in our breakroom talking story with our housekeeping team. We talk about anything—recipes, traffic, kids, what we did on our day off and anything else of interest. For me, this is family time. At 8 a.m., I begin our morning briefing and the work day begins. Throughout the day, I talk with our housekeeping team, managers, engineers, guests, contractors, and anyone I have the pleasure to meet.

I conduct room inspections, attend meetings, and conduct a walkthrough of the property to ensure everything is going well. Speaking to my housekeeping team is important as housekeeping is the heart of the hotel.

It is the most important understanding of our guests’ expectations and needs prior to their arrival.

Carolyn Leinaala Lopes EXECUTIVE HOUSEKEEPER OUTRIGGER RESORTS & HOTELS

What excites you the most about the hospitality industry?

I get to be me while sharing genuine Hawaiian hospitality.

What do you find the most rewarding?

Making others feel at home. It feels so good to know you brought sunshine and a warm smile to someone else. I will always take the time out to talk to someone I meet and share Aloha.

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Did you always know you wanted to go into the hospitality industry? If not, what was the turning point that led you to where you are now?

My dream career has always been hospitality. As a little girl I spent my summer months going with my parents and siblings to our family lei stand in Waikīkī. Surrounded by Grandma, Mom and Dad, I met visitors from all over the world. We talked about our flowers, leis, and things to do in Hawai‘i. Many times these visitors became dear family

Do you have any advice to the younger generation looking to break into the hospitality industry or just getting started?

I want them to know they CAN DO IT. Strive to be your best, know your talents, attend hospitality classes/ training, and always speak and share your Aloha.

The hospitality landscape is very dynamic, especially in Hawai‘i.

How do you navigate balancing innovation and culture into the roots of your company?

Understand and appreciate cultural diversity in the workplace and in our community.

BUSINESS LEADERS Q&A

Did you always know you wanted to go into the hospitality industry? If not, what was the turning point that led you to where you are now?

Jim Pedone

GENERAL MANAGER R OYA L S O N E S TA K AU A‘ I R E S O RT

What excites you the most about the hospitality industry?

I am incredibly fortunate to live and work in one of the most spectacular places in the world. Every day we have the ability to make someone’s day better, sometimes it’s nothing more than a smile. Other times offering guidance on what sites to see. Watching someone light up when exceeding their expectations excites me beyond belief.

What do you find the most rewarding?

There are so many rewarding things in our industry, and serving our customers both internally and externally brings incredible satisfaction. Watching our team prosper and grow in their careers brings incredible joy. Seeing the smiles on the faces of our guests as they experience our magical island brings a feeling of euphoria.

What do you find the most challenging?

The questionable economy and softer demand have made 2023 a bit of a challenge. We continue to search for ways to stay competitive and offer creative solutions to our guests.

No, getting into the hospitality industry was totally by accident. After school, I wasn't sure what I wanted to do. I became friends with the GM of a small hotel in Cleveland, and he offered me a job as a night manager. I immediately fell in love with the business. The hospitality industry has opened so many opportunities for me and most importantly has given me the ability to provide an incredible life for my family.

Can you tell us a little bit more about your dayto-day position at your respective company?

The greatest thing about our business is that every day is a little different. My typical day starts early with a quick review of the previous day’s business, and the next hour is usually spent returning e-mails and responding to guest issues. I’ll spend some time walking around the resort and speaking with team members and guests. The rest of the day can be spent in a series of operations and commercial meetings.

Do you have a memory or story that you wish to share about your time working in this industry?

The hospitality industry has provided me with an endless supply of memories.

I’ve been able to provide a rich and fulfilling life for my family. I’ve made lifelong friends. I’ve met inspiring people and seen places that made my head spin. This has never really been work for me, it’s been a learning experience that continues to this day.

Do you have any advice to the younger generation looking to break into the hospitality industry or just getting started?

Be committed and loyal, be realistic with your goals. Find a mentor who can provide you guidance. Most importantly, continually strive to learn more and be the best at whatever role you play.

What sets your hotel or company apart from the rest?

We genuinely care about our internal and external guests. As one of the fastest growing hotel chains in the industry, Sonesta Hotels and Resorts understands the importance of taking care of people in a way that others only hope for.

The hospitality landscape is very dynamic, especially in Hawai‘i.

How do you navigate balancing innovation and culture into the roots of your company?

I’m fortunate that I work with a company that embraces innovation and is always searching for ways to take better care of our guests. A rich service culture has always been a foundation for Sonesta Hotels and Resorts.

How do you manage allowing tourism to thrive without impinging on a treasured way of life here in Hawai‘i?

All of us have a deep-rooted love for Kaua‘i. We support the Mālama Hawai‘i Program and its desire to teach our visitors to respect the land and all of its beauty. We find our guests interested in the history and cultures of Native Hawaiians. We are blessed to live on Kaua‘i and are committed to leaving it the way we discovered it.

What trends and tourism industry dynamics have you observed during your time at your current position?

Our industry is in a constant state of change, and what’s important to our guests continues to change including technology requirements and business efficiencies. Remote work has changed the way we interact with our clients and team members. The post-Covid-19 period also has changed the way people travel.

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BUSINESS LEADERS Q&A

What makes you stand out as a leader?

I believe you have to be attentive to individuals and be a good listener, always be willing to help. These are key factors in engaging and leading individuals. You also have to be positive with a good outlook on life and see the glass as half full versus half empty. Be optimistic versus pessimistic.

What are some of the biggest challenges facing your industry?

The biggest challenge we face is a lack of labor. It seems after the pandemic, and because of free subsidies by the government, the workforce has rearranged priorities and lifestyle to have more flexibility and perhaps less responsibility. Therefore, we have to be kinder to employees, more helpful, and find ways to meet or accommodate their needs while understanding they have options—more options than ever before.

What has been the biggest sacrifice you’ve made for your career?

The main sacrifices I made is to always be on the go, always staying busy while trying to balance family life, personal health, and always being there for my kids. This has been very difficult but my wife, Dianna, has played a big role in allowing me to take on higher levels of responsibilities but also find a balance. It’s always a “give and take.”

What has been the biggest reward?

Sanj Sappal

VICE PRESIDENT - BUSINESS DEVELOPMENT & ACQUISITIONS M D R E S TO R AT I O N I N H AWA I I

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One of the biggest rewards was not money but being able to hire and groom individuals to grow their careers. I’ve always believed success comes through others and not to be selfish while always supporting and providing opportunity when available.

This has been my biggest reward. I also enjoy giving back to the community like CrimeStoppers Honolulu. I have been on the board for over 17 years and currently President of the non-profit organization. I am also on the board with the Hawai‘i Lodging & Tourism Association. I have been a member for over 25 years and director on the board for 10 years, among assisting other organizations.

BUSINESS LEADERS Q&A

Relationships are key in the islands and you have to respect everybody.”

What failure taught you the biggest lesson?

Fortunately, I have not had too many failures on my career path. I have had a little setback here and there. My father always said, “You get to know your strengths by knowing your weaknesses!”

By challenging your weaknesses, you will alway find ways to improve yourself.

If you could tell your younger self some bit of advice, what would it be?

I guess I would tell my younger self to do exactly what I’ve done. Take chances and risks. Venture into different industries like I’ve done, from being a financial planner to an entrepreneur owning and operating my own retail swimwear stores, to working in the parking industry, and then the facilities industry and now in the restoration business with my childhood friend, Mark Harris, founder and owner of MD Restoration.

What have been the most exciting things about this job, business, or industry and what is your favorite part?

The restoration industry is unpredictable and exciting at the same time. No two days are alike and unfortunately emergencies do happen.

I am glad MD Restoration is a first responder to help individuals and businesses in times of need, to be a one stop shop. It feels good to know we have a hard-working team always able to step in when a disaster strikes.

I feel proud being with a company that cares. We assist many hotels and retail establishments associated with the hospitality industry in their time of need due to water or fire damage.

What inspires you?

I am inspired by others who are successful. Success comes in many ways through happiness, being healthy, being humorous, but I love building businesses and helping others. It’s a combination of all of the above.

What makes you feel like a boss?

I guess I never really feel like I’m a boss but instead I’m part of a team. I always believe your staff is your boss. Without your staff, you would not have a job, so it’s important to always support and recognize your team. Teamwork is what it’s all about.

What scares you about the future?

What scares me about the future is artificial intelligence or AI. AI could work for you and against you. It seems like this technology is very invasive, fast to learn, and eventually will eliminate a lot of jobs. However, AI technology can be beneficial if you use it the right way to speed up processes and efficiencies. Everything needs balance.

What’s the best advice you were ever given and who was it from?

The best advice I’ve ever received is to never be afraid! People are people and they are no different than you. Treat people with respect and you will be respected too. It’s not always equal but in the long run, you will get through each day more pleasantly and perhaps with less stress.

What have been the biggest turning points in your career?

was called APCOA Parking. I shifted from retail swimwear to the parking industry. I believe that allowed me to understand how the corporate world worked. It allowed me to connect with so many businesses such as retail, hospitality, restaurant, and real estate.

This was a game changer in my career.

How has Hawai‘i’s culture shaped who you are in business?

Hawai‘i’s unique culture is very special and unique. If you do not adjust and adapt to the local culture, it will be hard to survive. It’s really who you know, not so much what you know. Relationships are key in the islands and you have to respect everybody. You cannot talk stink about anybody because it will get back to you, as we all know it’s called the “coconut wireless.” With that said, you might as well be good, and good will come back to you.

How do you maintain your own health and well-being?

It’s always important to take care of your mind and your body to stay sharp. I love to swim, golf, and work out. I also love to read about business successes and follow the stock market to gauge the economy and what may come our way. Golf has been one of the main tools of balancing my well-being.

When you are on the course with clients or friends, you get to enjoy, get a little exercise, and also find peace and harmony with nature. Sometimes it’s not always peaceful when you hit a bad shot or play a bad round but at least you are networking, exercising your body and mind while enjoying nature.

In the early stage of my career, the biggest turning point was being hand-selected to work in the parking industry. At that time, the company

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C O NN ECTIO N S N E T W O R K . E D U C A T E . C E L E B R A T E .

“Celebrating the Heart of Hawai‘i”

Honoring Those Who Give Back

On July 20 at the Japanese Cultural Center of Hawai‘i, the community gathered to celebrate “Celebrating the Heart of Hawai‘i,” honoring local leaders for their selfless contributions.

The event, marking an 18th Anniversary of Pacific Edge Magazine, highlighted individuals dedicated to giving back, showcasing their positive impact in Hawai‘i.

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DEMOLITION SUPPORT - METAL RECYCLING CUSTOMIZED RECYCLING PROGRAMS ROLL OFF AND BIN SERVICE

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scrap metals out of Hawaii’s landfill per year!

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