P1
P1 CONNECTION
MAY 2022 HOME
ADAPTING TO BETTER SERVE
OUR CUSTOMERS INSIDE: CONGRATS TO ALL THE SPRING GRADS!
Project Coordinators Strengthen Bonds and Knowledge
When it comes to customer service, serving our internal customers is just as important as serving the external ones, and there are critical support groups within P1 without whom our associates couldn’t serve their external customers. One of those critical groups is our P1 Project Coordinators (PCs). A PC supports multiple project managers - and possibly other associates - within the organization. PCs may also carry titles other than “project coordinator” but perform many of the same functions. As Topeka Project Coordinator Rebecca Venable points out, that requires some special skills. “The greatest challenge is learning each project manager’s personality and preferences,” Rebecca said. Despite the challenges, St. Joseph Office Manager Misty McConnell explains how critical PC support is to the success of the company. “Being a Project Coordinator can be a difficult yet rewarding job, and it takes the right kind of person to do it and handle all challenges within your team and position,” Misty said. “Our PMs work long days and sometimes weekends to make sure a project stays on track and they meet their deadlines. The PC is their 'go-to'. We help them manage deadlines, workflows, meetings, anything they need to ensure a job or bid goes smoothly.” Senior Lenexa Project Coordinator Laura Adkins adds that communication is critical. “Communication is very important for a successful project management team,” she said. “Sometimes we feel part of the team and other times we feel left out until there’s an emergency.”