Tow Professional - Volume: 3 Issue: 9

TOW PROFESSIONAL

CONTENTS

Volume 3 • Issue 9 2014

www.towprofessional.com

30 | 2014 Top Products

Insurance

22 |

Industry NEWS

6 |A 3&4 Car Carrier That Can Go The Extra Mile

Coverage Assumptions Can Be Costly

8 |USAC 8 |George Stevens Memorial 10 |Tow Trucks for Tots 12 |Allstate Roadside Services Launches Advocacy Campaign to Raise Awareness of Move Over Laws

Insurance Company Profiles

24| Travis Barlow Insurance 24| LDC Insurance Services, Inc..

25| Alexander Insurance Agency, Inc.

26| Bowers Group 27| KBK Insurance Group, Inc.

27| Weiss Insurance 28| Aldridge Insurance 28| Austin Insurance 29| Hal Kresser Insurance

IN EVERY ISSUE

Fuel 4 thought

14 | Baltimore Tow Show through DJ’s Eyes

4 | Publisher Letter 59| Dealers Place 61 | Market Place

16 |Increasing Sales 32| Wall of the Fallen / Hall of Fame 2

Tow Professional | Volume 3 Issue 9 | www.towprofessional.com

64| Ad Index Cover Image Courtesy of Marci McAdoo McAdoo’s Towing Service Claysville, PA

PUBLISHERS

LETTER

TM

Professional Your Resource for Towing & Recovery

Volume 3 • Issue 9 2014

www.towprofessional.com

PUBLISHERS Darian Weaver President & Publisher darian@towprofessional.com

Tim Smith V.P. Sales

Tis the Season With the Christmas time here again, it means that we will be gathering with family, eating too much and towing away idiots parked in the handicap zones at the malls.

It is a time of reflection on what we have accomplished this year and a time of planning for the things we need to grow our businesses, plus the way we want to achieve it.

With that in mind, we just went and returned from the Baltimore Tow Show.

There were several new companies, and the growth in the industry is apparent. We had an opportunity to catch up with several of our clients, and they were thrilled with the response that they get from you guys. Because of you and a little help from our “competitor,” we had the most successful show in our company history. So, thank you for reading; we enjoy putting this together for you, and, to show our thanks, we have made several upgrades to what we do.

You may have noticed that the magazine is now being printed on a thicker and higher quality paper. It makes the photos look better and the magazine more durable. We also have increased our circulation to over 33,000 per issue and have made some major upgrades to our digital version. There will now be video and product brochures available from participating clients that will allow you to see all the products a company offers, the product specs or videos of how it works, right there at your fingertips. Check it out at www.towprofessional.com or subscribe to receive it via email.

Enjoy this time with your family, but remember the season is meant to celebrate the birth of my Lord and Savior, Jesus Christ!

Merry Christmas!

Darian Weaver President & Publisher

tim@towprofessional.com

Steve Goodwin Sales Manager steve@towprofessional.com __________________________

PRODUCTION Clint W. Cabiness Art Director Kattie Spence Graphic Designer Jill Hasty Managing Editor __________________________

CONTRIBUTING WRITERS D.J. Harrington Dan Messina

Executive and Advertising Offices 2007 Old Montgomery Hwy, Suite B Birmingham, AL 35244 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., P.O. Box 26308, Birmingham, Alabama, 35260, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices.

Tow Professional is distributed to qualified Towing & Recovery's Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

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Tow Professional | Volume 3 Issue 9 | www.towprofessional.com

Industry NEWS

............

TOWING & RECOVERY

Jerr-Dan

>>>

A 3&4 CAR CARRIER THAT CAN GO THE EXTRA MILE VERSATILITY: Removable aluminum side rails (steel bed) make it easier to load and unload disabled vehicles. And multiple key slots combined with an optional Wheel Lift System allow you to transport up to 4 cars.

EFFICIENCY: Save time and avoid damage with an efficient load/unload angle, upper-deck cut-outs and a three-rung step ladder that allows for easy access to upper-deck hold-down straps; so loading the vehicle on the upper deck will be easier, safer, and more efficient.

DURABILITY: A strong, lightweight upper deck and high-strength steel lower deck are built for a long working life, and Jerr-Dan’s exclusive No-Lube™ technology reduces maintenance, saving time and money.

FEATURES • Load angles as low as 10.0 degrees • Lowest maintenance carrier in the world, including NoLube™ technology for slide pads and pivot joints • Strongest aluminum bed in the industry featuring exclusive and patented Galvanized Steel Beam Technology™ • On-board hydraulic pressure gauge allows for enhanced troubleshooting • Single sheet decking on steel deck reduces weld joints & potential corrosion points • Low-profile winch cable/tensioner plate • Lower manual and air upper winch free-spool • Corrosion-resistant lighted dual control stations • Most advanced, high performance hose / wire cable- tracking system in the industry • Highest standard DOT reflectivity and lighting levels in the industry • Versatile tie-down locations • Maximum legal payload capacity in its class (up to 1000 lbs. more than competitors) • V-Chain with Cluster Hooks • Tie-Down Chain & Strap Package CHASSIS • Minimum RBM (Resisting Bending Moment) - 2,000,000 inlbs.

(1,000,000 in.-lbs. per frame rail) • Usable CA (Cable to Axle Centerline) - 208” - 214” CA (186”6

Tow Professional | Volume 3 • Issue 9 | www.towprofessional.com

192” CT) (28’ deck) - 232” - 238” CA (210” - 216” CT) (30’ deck) • Optimal Load Angle Frame Height - 34”–41” • Minimum GVWR (Gross Vehicle Weight Rating) - 33,000 lbs.

(20,000 rear, 12,000 front) • Currently available for: Kenworth, Peterbilt, Ford, Freightliner, Navistar, Hino (contact sales for specific model information) ACCESSORIES • Exclusive R.A.I.L.™ System (Rear Awareness Indicator Lights)* • Wireless remote with exclusive ARM™ (Actuated Remote Mechanism) system standard on all winches • LED work lights package standard • 36”, 48”, 60” & 78” toolboxes, storage trays and baskets • Automatic throttle-up on-demand (subject to chassis configuration) • Galvanized subframe and wheel lift components • Various other towing and storage options DECK a• Length - 28’, 30’ Lower - 14’ Upper • Capacity - 20,000 lbs.

- 15,000 Lower/5,000 Upper • Width - 96” • Style - Aluminum (Lower & Upper) Extruded 6061-T6 decking Fixed blade side rails - Steel (Lower) 3/16” diamond or smooth decking Removable blade side rails • Winch (worm gear) - 8,000 lbs. (all locations) WHEEL LIFT • Lift Capacity - 3,000 lbs. or 5,000 lbs.

• Tow Capacity - 7,500 lbs. or 12,000 lbs.

• Maximum Extended Reach - 58” •Ground Approach Angle - 4˚ For more information, visit www.jerrdan.com.

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Industry NEWS

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TOWING & RECOVERY

USAC

>>>

The power of partnering with USAC/MD gets you the best rates, the most dedicated and responsive management team in the industry, and the on-time payments you've come to expect since 1969. Now that USAC/MD and its parent company, Driven Solutions, have been acquired by Innovation Group PLC, the power of partnership just got stronger.

Innovation Group is a global provider of business process and software solutions to the insurance and fleet industries. Innovation Group will now be offering USAC/MD's world-class towing and recovery services to their insurance and fleet clients in North America. This means growth for USAC/MD and our service provider network.

Contact USAC/MD to learn more about the power of partnership. www.usacmd.com 888-300-8722

In Loving Memory

...........................................................

George W. Stevens 10/22//1938 - 9/21/2014 Hall of Fame - Class of 1991

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Tow Trucks for Tots >>> Industry NEWS TOWING & RECOVERY

On November 9, more than 300 tow trucks lined up outside of Hollywood Casino in Joliet. These trucks participated in the seventh annual Worldwide Equipment Sales Tow Trucks for Tots parade. Tow Trucks for Tots is a notfor-profit organization created by Worldwide Equipment Sales, LLC, and local towing companies. The mission of Tow Trucks for Tots is to help less fortunate children in the community, which has led to three goals for the program.

The primary goal of the Tow Trucks for Tots parade is to bring a much-needed toy to a deserving child. Last year, the event collected 5,620 pounds of toys. These toys are primarily donated to local charities, shelters, individuals, and food pantries. Some of the toys are also given to two Chicago area charities: the Walter and Connie Payton Foundation and the NFL Alumni Chicago Chapter.

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The Worlds Largest Tow Truck Parade, Year After Year!

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The Walter and Connie Payton Foundation helps underprivileged children throughout Illinois through programs designed to boost self-esteem and provide them with the tools to live successful lives. The members of the NFL Alumni Chicago Chapter support the community by giving toys to children who have to be in the hospital during the Christmas season.

The second goal of the event is to enhance the image of the towing industry. The drivers are so enthusiastic about this event that many of them arrive the night before the parade, while others start lining up at 5 am.

Towers from all over the state of Illinois as well as the surrounding states make the trip to Joliet to participate in this event. Last year, one tower traveled 796 miles from Atco, New Jersey. Another company from Downers Grove, Illinois, had 14 trucks participating in the parade. There is also a contest held for best decorated truck. All of the drivers enjoy participating in this event, and they feel good

ing begins at 5 am at Hollywood Casino, which is located at 777 Hollywood Blvd. in Joliet, Illinois. When the trucks reach the ending location at Toyota Park in Bridgeview, Illinois, the toys that the drivers have collected are unloaded into semi trucks for distribution. All of the drivers are then given a commemorative Tow Trucks for Tots shirt and are treated to lunch and a live band. about helping their community.

The last goal for the parade is to break the Guinness World Record for largest tow truck parade. The parade accomplished this goal in its first year when 239 trucks participated in the event. The following year, the parade beat the first year’s record with a total of 309 trucks and to this day holds the Guinness Book of World Records for 324 tow trucks. Each year, the event continues to grow as companies go the extra mile to collect toys and ensure that children in the Joliet area can have a happy holiday.

The parade route is 45 miles long. Stag-

If you would like to make a toy donation, please remember that all toys must be new and unwrapped. Check the website, www.TowTrucksForTots.com, for more details.

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www.towprofessional.com | Volume 3 • Issue 9 | Tow Professional

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Industry NEWS

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TOWING & RECOVERY

Allstate Roadside Services Launches Advocacy Campaign to Raise Awareness of Move Over Laws

>>>

Support families of fallen service workers and Allstate will match donations up to $25,000 More than one tow truck operator is killed every week by

To learn more about the “Provider Safety Advocacy” cam-

motorists. To honor the men and women who have lost their

paign and watch the PSA, visit the Allstate YouTube channel -

lives during service, Allstate Roadside Services has teamed

http://youtu.be/Of-ZUPA0QwU. Use #MoveOver to spread

up with the International Towing and Recovery Hall of Fame

the message and follow the conversation on Twitter.

and Museum (ITRHFM) to launch the “Provider Safety Advocacy” campaign to raise awareness of Move Over laws.

As part of the national campaign, Allstate and the ITRHFM created an online Public Service Announcement (PSA) entitled “Move Over, Slow Down” to showcase the impact that Move Over laws can have on individuals both on and off the road. Featuring families who have lost loved ones as a result of motorists not slowing down or moving over when it mattered most, the emotional PSA reveals the lasting impact one moment in time can have when a motorist is distracted.

“Three feet can mean the difference between life and death,” said Paul Huber, Allstate Roadside Services Sr. Director Service Operations. “With countless Providers on the road doing their job to help others, we want to ensure we are doing our part to help protect not only them, but all tow truck drivers and first responders by bringing attention to Move Over laws.”

With the busy holiday travel season approaching, Allstate

About Allstate9

hopes that the “Provider Safety Advocacy” campaign support-

The Allstate Corporation (NYSE: ALL) is the nation’s largest

ing Move Over laws will help make motorists more aware of

publicly held personal lines insurer, protecting approxi-

what they need to do if they see an emergency vehicle on the

mately 16 million households from life’s uncertainties

side of the road.

through its Allstate, Encompass, Esurance and Answer Fi-

To help families of the fallen in their time of need, Allstate is

nancial brand names and Allstate Financial business seg-

encouraging individuals to make a donation to the Survivor

ment. Allstate is widely known through the slogan “You’re In

Fund on the ITRHFM website (www.thesurvivorfund.com). Do-

Good Hands With AllstateG.” The Allstate brand’s network of

nations will be matched up to $25,000 through November 30.

“Our goals for the ‘Provider Safety Advocacy’ campaign are

small businesses offers auto, home, life and retirement products and services to customers in the United States and

to raise awareness of Move Over laws and help create a safer

Canada. In 2013, The Allstate Foundation, Allstate, its em-

environment for those on the road. We hope that this campaign

ployees and agency owners gave $29 million to support

will keep moving over and slowing down top of mind for those

local communities. Allstate employees and agency owners

behind the wheel so that we can help reduce the number of

donated 200,000 hours of service across the country.

lives lost,” Huber said.

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Tow Professional | Volume 3 • Issue 9 | www.towprofessional.com

Fuel 4 thought By D.J . H arrington, CSP

BALTIMORE TOW SHOW

THROUGH DJ’S EYES Once again, I am delighted to report of a place I’ve been to for 18 years. Sixteen of those eighteen years, I have seen it up close because I’ve spoken there 16 times myself.

It’s my privilege today to report on 2 wonderful companies, Jerr-Dan and Auto Data Direct, and an amazing man, the world-famous Terry Humelsine.

Let’s start with Terry Humelsine. Most of you know him as the lead instructor with WreckMaster. Terry has been in the towing, transport and recovery industry for 55 years.

Truly amazing! That’s over half of a century.

WreckMaster has been fortunate to have him as their lead instructor for the last 24 years. Terry was kind enough to autograph my copy of the book after I paid for it. His book is called The Recovery Handbook. I

helped sell a few of them while towers visited the Tow 123 booth.

Well-written, the book shows charts, pictures and explains in detail lifting capacity bridle (sling) angles, towing securement, commercial towing, new and old methods and safety equipment. That’s a lot of detailed information, but there’s even more. This book isn’t meant for someone

Pictured left: Terry Humelsine

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who’s an inexperienced or a “neophyte” operator. If you have had formal training, then it’s for you. It’s a must-have. You can call WreckMaster at 800-267-2266 to get your copy. Terry’s book would make a great Christmas gift for the tower in your life.

Now let’s talk Jerr-Dan. Yes, they were the “talk of the show” with their new 50/60 Ton Rotator. Do you remember the saying, “God gave us two ears and one mouth”? It’s a hint we should do twice the amount of listening. That is just what Jerr-Dan did. They listened to their customer base and came up with the handsome truck right behind Mike Cherry, training specialist. (We both served

Pictured left: Mike Cherry; Pictured right: Jeff Irr

at the last supper!) That’s Jeff Irr, Director of Sales, and I. This is a twin steer JFS body style. It has a shortened wheel base with S130 out riggers. (Scissor style) The JerrDan booth was packed all weekend. The Jerr-Dan heavy-duty rotators are built to handle the jobs other trucks can’t touch. I asked Mike about the S130 out-riggers. He explained that the exclusive “scissor-style” outrigger system provides maximum stability for a working radius that leads the industry at nearly, I believe he said 42ft. That means you can get into position easier and recover vehicles distressed in even the most challenging conditions.

There’s one more thing about the Baltimore Tow Show…Tow 123 Booth. It was powered by Auto Data Direct. Yours truly worked the booth all weekend except to run over to WreckMaster and Jerr-Dan to get a picture for this article. In this picture, Sarah Taylor of Tow 123 is going over the features and benefits of this comprehensive, affordable management program. All weekend, I told towers to step up and look. There wasn’t any contract to sign, no hidden fees for features and updates. No software to download or install. Tow 123 is a great program. No setup or activation fee, free mobile app for Android and IOS, unlimited users, FREE Auto

Data Direct integration, FREE certified letter integration (where available), FREE state DMV inquiry integration, Google MAPS integration, and a whole lot more.

There really isn’t enough space given here to write all the benefits of the Tow 123.

If you would like a FREE online demo, visit their website at www.tow123.net or call tollfree at (855)686.9123. Tell Sarah or Clay that you saw my article and that you would like to take a “test drive.” My prescription for your success is Tow 123.

See you next time. TOW D.J. Harrington is an author, journalist, seminar leader, international trainer, and marketing consultant. He works primarily with customer service personnel, and his clients include such world-class companies as General Motors, DuPont, Caterpillar, and Damon Corporation. He can be reached at 800-352-5252 or by e-mail at dj@djsays.com.

www.towprofessional.com | Volume 3 • Issue 9 | Tow Professional

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By Dan Messina

Increa$ing

Sale$ he sales position at your company is the most important position in the company.

most of them had good sales experience. They worked with

Selling your services brings you the revenue to run your busi-

the company for awhile, and they all had major responsibili-

ness. The sales position is also the hardest position to fill. It’s a

ties, such as families, home to pay for or car payments. I like

certain kind of skill that not everyone has. In the towing indus-

to hire people who need to come to work. After reviewing the

T

I looked at his staff. He had 10 or so sales people, and

try, the owner will do most of the selling. A good dispatcher

data I received, I determined his staff had become stale.

may get involved because they talk to customers all the time.

Doing the same thing over and over for a long period of time

In this article, I will show you some tips for selling your serv-

can put you in a rut. We decided to work on increasing sales

ices.

and improving customer service. Here are some tips to follow

I had a member call me recently, and he asked me if I could help him with his sales staff. The first thing I needed to know was what he wanted to accomplish with his sales staff.

I asked him to write down some objectives he wanted to accomplish with his staff. In your business, you have to do the same thing. Once you have established some objectives, you now have something to measure.

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as you work to increase your sales.

There are three areas we will look at:

1. The staff – These are the people who will be involved the sale.

2. The service – This is the product or service you are selling.

3. The customer – This is the person who will buy the product or service.

Since your business may be too small to have a sales staff, let’s make every employee a sales person. The first thing we want to do is make sure all employees know what we are selling. We have the owner, dispatchers, and drivers. Bring them all together and let them know that we are going to increase our business and that they will be a big part of making that happen. Also let them know that that there will be rewards as we increase our business. We want to improve their appearance as they will be talking to customers. We want to educate them on what we are selling. Our goal is to make all employees feel like they are a part of what we are trying to accomplish.

Now let’s list our products and services:

4. We have security.

5. We film all tows.

6. Our staff is professional.

7. Our staff is drug tested.

8. Drivers go through training programs.

9. We do lockouts and jump starts.

10. We can sell you a vehicle or a part from our storage lot.

11. We can move things for people.

12. In some cases, we are connected to MVD and can provide vehicle information.

I sat with my staff and tried to determine if we could offer any of these items as additional services. Once you start looking at what you are doing, you will find things of value you can offer to your customers. Here are 15 good tips to get you started:

(These are things my company provided) 1. We provide towing.

1. Upsell – If you look at my list of things I had at my

2. We have a bi-lingual staff.

company, I then started to offer storage for my customers,

3. We have a 24 hour secured lot for storage.

or I provided access to some great cars for my customers

www.towprofessional.com | Volume 3 • Issue 9 | Tow Professional

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and their employees through my auctions. If you look

so they can benefit from my services.

close, you will find things your customers may need

6. Train your sales reps – Training, education, train-

that you can sell to them.

2. Cross sell – Take the service you already provide

your employees know what your objectives are and

and make it better, or add to it, and then sell it as an up-

what you are offering. My website is a good training

grade.

tool for all your employees.

3. Attach discounts – Go to an apartment complex

7. Explain why the item is important – As you try

and offer towing, jumpstarts, and lockouts and then

and sell the customer an additional service, explain why

offer their employees the same service at a big dis-

they need this service. Give them some examples of

count.

how you are saving them money or time. The customer

4. Offer samples – If you go to

will buy anything if they think it fixes their problem.

www.danmessina.com you will find several videos that

8. Offer the extra item – Offer your existing cus-

are free to view. This gives you a sample of what to ex-

tomer a discount on additional services, such as lock-

pect from my company.

outs, tows for family members, towing cars to and from

5. Offer payment plans – If your customer wants your service but can’t afford it, you, as the owner, must figure out how to make it happen. I have several members that signed up and I put them on a payment plan

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ing, education…I can’t say this enough. Make sure all

Tow Professional | Volume 3 • Issue 9 | www.towprofessional.com

auctions. Get creative, but don’t give the service away; just let them know you are discounting the service. Create your own coupon, such as 25% off all first time tows, and distribute them to new and existing customers.

9. Finalize one sale before you offer another – If

cheaper price. Make sure you give your existing cus-

you are providing a poor service, it’s not time to offer your

tomers the same discounts or new services that you are

customer something new. You have to make sure the cus-

offering to new customers. What we want to avoid is los-

tomer knows you are looking out for them and not just

ing existing customers.

trying to make as much money as possible by selling serv-

12. Offer free services – When your service is private

ices.

property towing, you better be prepared to offer free serv-

10. Explain free item value – You can sell anything if

ices. Things like striping properties or free tows for man-

you convince the customer you are fixing their problem.

agers were the big items in Texas. It was illegal to offer

Show value in what you are offering. If you are a member

these free services, so you had to figure out a way to do it

of www.danmessina.com, you get all the seminars and

and be legal.

education at one low price. I then offer to help you create

13. Create a Facebook account – I watch Shark Tank,

a business plan at no additional charge. I did this for a

a TV show about small businesses. When the sharks ask

member in Pennsylvania, and he saved $10,000 a month.

how they were so successful so quickly, the answer is al-

He needed a business plan, and we gave it to him. It had

ways social media, Facebook and websites. I am using

an impact on his company immediately. I showed him

this method to promote www.danmessina.com so I can

value in a good business plan.

reach more people faster at a lower cost for marketing.

11. Offer new discounts to old customers – The last

14. Link your website – You need a website to present

thing you want is for your existing customer to find out

your company. Once you develop a good website, and it

you are offering the same services to someone else at a

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19

doesn’t have to be fancy, but make sure it explains what you do, then start telling people about it.

15. Check price comparison – In our business, we check the price of the competitor and offer the same service at a lower price. This is what is wrong with our industry. We are in a service business, so just offer the best service. I was not the cheapest service in my market, but I offer the best service and my customers wanted good service no matter what the price.

Growing your company can be easy if you do it right.

I hope these 15 tips help get you started with growing your business. If you find these tips helpful, there are 50 more tips just like them on the website. Let’s grow your business together.

TOW

If you need help, www.djanddan.com can be of assistance.

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Have you ever incurred a claim that you thought for sure would be covered by your “FULL COVERAGE” policy only to learn it has been declined?

The term “FULL COVERAGE” can lead to costly false assumptions. All policies, no matter how broad, have restrictions, exclusions, etc.

Prior to purchasing an insurance policy for your towing business, you should review available coverages with your agent. We’ll touch on some of most common coverage misconceptions that you should address.

• Coverage for Your Building (i.e., fire, wind, hail, flood, etc.): Many believe that a building located at the lot or shop address listed on the policy is covered by Garagekeepers’ or General Liability/Garage Liability. This is not the case. Buildings, fences, signs and contents are covered under a Commercial Property Policy.

• Comprehensive/Collision Coverage 22

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on Your Trucks: A common belief is that if you carry Comprehensive and Collision on your unit, then tools, lights, etc. would automatically be covered in the event of a loss. Not true. Talk to your agent about any special equipment and or tools you carry on your units to see if they’re currently covered or if you need to purchase additional coverage, such as an Equipment Floater.

• In-Tow/On-Hook/Cargo: Be sure to have your agent explain what it is you’re covered to tow. Some policies exclude anything not considered an “auto.”

• Coverage for Your Employees: Your current towing/garage policy likely does not include much, if any, coverage for employees injured while on

The term “FULL COVERAGE” can lead to costly false assumptions. All policies, no matter how broad, have restrictions, exclusions, etc. the job. You can often purchase Workers Compensation or Occupational Accident policies to cover on-the-job employees. Talk to your agent about the best way to protect both your employees and yourself.

Each year, be sure to contact a knowledgeable agent to discuss your current business operations and insurance needs. The time to ask these questions is prior to purchasing an insurance policy and not at the time of a claim. This important step could be the difference between a covered claim and a costly declination. TOW Alexander Insurance Agency www.towagent.com

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company spotlight

Travis Barlow Insurance Company has been a leading provider of towing and recovery insurance & auto transporter insurance for over 30 years. From auto liability coverage, on hook/cargo insurance, general liability and Garagekeepers coverage to State & ICC filings, we insure small as well as large operations and all size tow trucks, wreckers, rollbacks and auto transporters.

We understand the towing and recovery industry. We know you have specialized insurance needs and that each operation has its own unique requirements. When you request an insurance quote, we ask for various and detailed information. This information is needed so that our experienced professionals can provide tailored solutions and accurate quotes for your specific situation.

Each member of the Travis Barlow team has years of experience in his/her respective field. All agents and service staff are fully licensed in Property and Casualty and are required to meet annual state requirements in continuing education. Our highly qualified agents are dedicated to delivering unsurpassed service and quality insurance solutions to every customer. TOW We offer: • Specialized Coverages • Competitive Rates • Superior Service & Support •Customized Insurance Solutions CALL TOLL FREE (800) 537-7152 WE SELL INSURANCE FOR TOWING & RECOVERY AND AUTO TRANSPORTER OPERATIONS COMMITMENT - EXPERIENCE - KNOWLEDGE www.travisbarlow.com info@travisbarlow.com Fax: 770-406-2798

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Tow Professional | Volume 3 • Issue 9 | www.towprofessional.com

company spotlight We at LDC INSURANCE SERVICES, INC. have over 20 years’ experience in the Auto Transportation insurance industry. We personally understand the operations and coverage needs of today’s professional Tower and Auto Repossession Businesses.

Our programs are with A Rated Insurance Companies with underwriters who have developed many of the coverage forms used today.

Coverages we provide are: Auto Liability, General Liability, Garagekeepers, On-Hook, Wrongful Repossession, Property, Inland Marine & Excess.

Increased Liability limits are available along with Direct Primary Garagekeepers.

Policies can be written to include coverage for Auto Repair Shops, Salvage Lots &Used Car Sales.

We keep our clients year after year, because of our Personal Customer Service, the Best Pricing available, and our knowledge of the business. TOW Contact us today for a quote or simply complete our Quick Application on our website: www.LDCinsurance.com (480) 988-1768 | (877) 988-1768 (480) 275-8259 fax | Leah@LDCinsurance.com

ALEXANDER INSURANCE AGENCY, INC.

company spotlight

With over 35 years selling “Towing” insurance, Larry & Cally Alexander established an agency that has weathered the changing times. Once it was difficult to find an agency or an agent that knew what a towing policy was. Over the years, agents have realized the need for tow insurance, and many have begun to offer towing policies. AIA, Inc. has the experience, knowledge and qualified agents to discuss the coverages and concerns a tower may have and are able to offer competitive quotes based on their needs.

With a combined total of 30 years experience in the insurance industry, agents Leslie Thiele and Rachel Herrera know the special coverages required. With AIA, Inc.’s reputation for exceptional customer service, they are able to respond quickly and competently to an insurance quote request.

Larry & Cally founded the agency on three principles that the agents & staff still hold to: Commitment, Service & Integrity. AIA, Inc . is committed to continue servicing the towers with integrity.

TOW

Alexander Insurance Agency, Inc. PH: 800-950-7911 / 210-366-1455 FX: 210-366-1455 www.towagent.com

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company spotlight

YOU KNOW TOWING! WE KNOW TOWING INSURANCE!

Some of our business associates say it best: “I feel Gene Francisco of Bowers Group protects our business like it’s his own. His entire staff affords us friendly, personal, prompt and professional service.”

Vaughn Gobel, Gobel’s Auto Body & Towing, Inc., Poland, OH “Bowers Group’s attention to detail and knowledge of the towing industry gives us confidence we meet or exceed all local, state and national insurance requirements.”

Nick Laneve, A&M Towing & Road Service, Inc., Girard, OH

Bowers Group has again expanded the geographic territory for our towing insurance program! We now have the ability to offer coverage in the following states: OH, MI, IN, IL, MN, WI, IA, NE, KY, WV, PA and SC. Bowers Group represents 8 insurance companies that insuretowing contractors, allowing us to address almost any situation.

Bowers Group currently insures in excess of 100 towing companies throughout the Midwest.

Bowers Group offers coverage for light, medium or heavy duty towing. Garage/General Liability, Garagekeepers, On Hook/Cargo and necessary Property coverage are all available in one policy with interest-free, monthly payment plans.

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“In dealing with the transportation industry, one faction of that industry relies heavily on timely and accurate insurance filings with the Federal, State and local governments. It is exceedingly important that a motor carrier’s insurance agent be aware not only of the proper coverage for his insured’s protection but also the filings necessary to keep operating authorities active. One of the best agencies that I have worked with is Gene Francisco and the Bowers Group. They have the expertise that is required to ensure that you, the motor carrier, are protected.”

Dave Cavanaugh, President, Transportation Management Consultants, Inc. TOW (800) 837-6146 | www.BowersGrp.com Gene@BowersGrp.com

company spotlight

Specialized Tow Truck Insurance The Personnel of KBK have been involved in the design and marketing of Towing Insurance since 1987.

PROGRAM DESIGNED FOR PROFESSIONAL TOWERS Is Towing your main business?

If so, this program was designed for you. Also covers most of your incidental operations BROAD COVERAGE Prompt and fair claims handling COVERAGES • AUTOMOVILE LIABILITY • AUTOMOBILE PHYSICAL

DAMAGE • GENERAL LIABILITY • Garagekeepers Legal Liability • On Hook - Cargo • Hired Car • Non-Ownership • Property Renewal credits For Safety Training Policies within 30 Days SAFETY PROGRAM • Video • Safety Manual • Monthly Safety Letters TOW

KBK Insurance Group, Inc. 1425 Sams Ave., Suite 201 Harahan, Louisiana 70123 1-800-229-5927 Fax: 504-736-9030

company spotlight

WEISS Insurance Cindy Horn, Janice LaVitte, and Bryan Westfall are a unit at Weiss Insurance that specializes in various transportation risks. They design your insurance policy to fit your insurance needs. Not all risks are identical; years in business, your own loss experience, driver experience, and type of business will affect your insurance cost.

They understand your business and your business needs.

They wear many hats as independent agents, representing various insurance companies, which allow them to “design” a policy for you. Towing, Transportation, Repossession, Cargo, Excess Cargo, Garage and or Repair Facilities, and Auto Sales are some of the types of business that they write. They have markets for worker’s compensation, group health, property, general liability, and personal insurance. They are an “all lines” independent agent agency. TOW

Toll free (866) 377-4674 Cindy (636)534-7226 Janice (573)547-7782 Bryan (636)534-7239 Fax (636) 534-7926 www.towprofessional.com | Volume 3 • Issue 9 | Tow Professional

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company spotlight

This agency was started with the idea of doing business in such a way that would look and feel different than most agencies. Over time, we found a comfortable fit in the Towing, Transportation, & Automotive industry, which led us to committing our full attention to their insurance needs. We have partnered with over 20 companies that offer specialized insurance packages specifically for those types of businesses. So, when it comes to meeting Motor Club, Rotation, & State/Federal requirements, our companies offer the coverages to keep you in business.

Our goals as an agency are focused on our customers; we try hard to make each day purposeful and treat each customer as if they were our only one. I would have to say our motto is, "Be friendly to everyone, help all who ask for it, and work each day as if God Himself was handing you the paycheck." TOW If you would like more information about us or want to see some testimonials, please visit our website at www.AldridgeIns.net.

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Austin Insurance has specialized in

company spotlight

Towing & Recovery insurance since 1991, and they are dedicated to quality service.

By working with many different companies, they can offer a competitive insurance package. No matter if you own one truck or 30, are located on the East coast or the West, they are willing to fulfill your insurance needs.

Austin Insurance, Inc. has specialized in providing coverage for towing operations for many years. They have many • Auto Transporters companies to offer comprehensive pack• Trucking Insurance ages to provide protection for all aspects of • Motor Truck Cargo your business.

Austin Insurance, Inc. provides reposses- • Salvage/Recyclers • Pollution Coverage sion insurance at affordable rates, including "wrongful repossession," hold harmless, and • Umbrella • Workers Compensation employee bonds.

They also offer the following other cover- • Bonds age’s. Please contact them for further information or with any questions you may have.

At Austin Insurance, Inc., "We'll come see you" isn't just a catchphrase. They want to provide you with not only insurance, but a full understanding of your coverage's, and they will do all that they can to make that happen, including coming to see you! TOW Austin Insurance, Inc. Rob Austin www.wreckerins.com Phone: 270-444-6818 Toll Free: (800) 548-7539

How to Recover Lost Income or “Down Time” for Your Truck

company spotlight

By Hal Kresser, Hal Kresser Insurance Agency

There are many misconceptions about how much money you are entitled to recover when your truck is out of service due to an accident. You are entitled to recover the net income of the disabled vehicle from the at-fault party. You cannot make such a claim with your own insurance company unless “lost income” is covered in your policy. Not all insurance companies offer lost income coverage on commercial vehicles. As in all insurance claims, you must prove the loss or damage.

The records you keep are the key to a fast, fair settlement. You have to provide records listing the annual mileage, cost of fuel, average number of tows and average price per tow for that vehicle.

You will then need to list the average expenses, such as fuel, labor and maintenance, etc. Unless you want to spend hours digging through receipts and invoices, keeping this information on a pertruck basis is advisable. Daily logs can work well for tracking. If you want to simplify things even more, using an inexpensive dispatch/accounting software package like Towbook© can be a huge timesaver. Those programs are tailor-made for the towing industry and give an owner this detailed info and more at the click of a mouse.

Net Income is the amount of profit (money) a business has after determining gross income and deducting all expenses like fuel, labor, maintenance, etc. In this simple example, all amounts are based on a six-month average. Start with $900 in receipts. Then subtract

$128 fuel, $150 labor and $20 maintenance, and you are left with an average daily income of $602. Multiply that by the number of days the truck is out of service, and you have the amount you can claim.

Now you simply need to prepare a cover letter to the claims adjustor detailing the claim for lost income. Include the total amount of lost income and make sure you attach the supporting documentation as outlined above. Neatness counts! Documentation and reports that are well laid out and organized will build your credibility with the adjustor. TOW

www.kresseragency.com 513-942-5770

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Every December, to round out another year, we give you our roundup of the hottest products and services that came across our desks from manufacturers and dealers in the

towing market.

This year's list spans an impressive amount of categories, including towing software, GPS, damaged vehicle movement systems, synthetics, tools, lights, and many others.

This issue should be your company’s wish list going into the new year, as you continue to evaluate and select products to help you operate your towing facility more effectively and efficiently.

In every issue through the year, every single product or service we cover in the magazine is there because we think it’s something that you will find useful, so we're excited about each and every one in all of our issues. Our sole mission is to help you make purchasing decisions, so we’re all about products, all the time.

This list reflects the “best of the best.”

It is a great time to be an owner of a towing or repossession company, because the market is overflowing with options for great products and services for your facility.

Here are some of the products and services that stood out to us this year.

COME UP WINCH In business since 1975 in Taiwan, ComeUp sells winches in over 60 countries and is just breaking into the American market. People may not recognize the brand name, but ComeUp winches have been in the U.S. for many years. They have been exclusively re-branded and sold under another major U.S. winch company brand. ComeUp hydraulic winches have been chosen by one of the major tow truck companies as the original equipment supplier for their standard tow truck platform. ComeUp USA offers a full range of winches in 2,000 pound to 30,000 pound capacities for utility, Powersport, self-recovery and industrial applications, driven by 12V/24V DC, hydraulic and AC power sources.

Yoke® Alloy 12-Ton Snatch Blocks Give yourself a break with these Alloy Snatch Blocks. They are 40% lighter than standard snatch blocks. Easier to manipulate and easier on you! Manufactured of the highestquality alloy steel. Supplied with bronze bushings and pressure lube fittings. Fit wire rope sizes 3⁄4”–7⁄8”.

Available with a convenient latching swivel hook.

Choose 8” or 10” dia.

Shop now!

(800) 243-3194 AWDirect.com Item # YSB128 & YSB1210

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Featured Product: Bison 30 • Powered by a PTO (power take off) driven pump with variable recovery speeds for a high working rate • 9.5 cu. In (160 cc) highly efficient and constant operating torque motor with 30,000 lb. (13,600 kg) pulling capacity • Hardened 2 stage planetary gear train with 41:1 gear ratio provides faster line speed • Built-in air clutch for rapid wire rope payout • The patented Multi-Disc Brake (MDB) holds the full rated load capacity • Great for severe duty trailers, roll-back carriers and commercial recovery applications • Roller fairlead, cable tensioner and two way over-center valve included • Meet SAE J706 and CE machinery directive 2006/42/EC COMEUP USA Inc. 26300 SW 95th Avenue, Suite 103 Wilsonville, OR 97070-8205 Tel:(503) 783-6142 | Fax:(503) 783-6143 Email: info@ComeUpUSA.com | URL: www.ComeUpUSA.com

AW Direct RoadWise Jacket Look sharp and be smart with this hi-vis RoadWise Jacket. Built just for you with all the features you need for a full season of awful weather. Waterproof fabric repels dirt and stains.

Removable zip-in, bomber-style jacket and detachable storm hood offer you even more options throughout the Item # AWJ68 seasons. Reflective piping keeps you visible day and night.

Also sports large cargo pockets, chest pocket, sleeve pocket and hidden inside pocket. Be a smart shopper and order yours today!

(800) 243-3194 AWDirect.com

2014 Top Products DYNAMIC SERVICE TRUCK

It is late afternoon, early evening, and a service request comes in for a battery boost in a remote part of our territory. It’s the middle of a shift change, with the day shift is coming in and the night crew getting set to deploy.

Our Ford F450 Dynamic service truck, equipped with a battery tester and a supply of AAA batteries, is sent to assist the stranded AAA member.

The service technician is able to test the disabled vehicle’s battery and electrical system in an effort to get the vehicle running under its own power. If necessary, the tech can even install a new AAA branded battery in the vehicle at the breakdown site. However, this time, the battery is not the cause of the breakdown. In many cases, the service tech needs to call for additional assistance. We don’t have to dispatch a tow vehicle to complete the service call and tow the customer to their repair facility; our Dynamic service truck can handle the job. This service truck is equipped with a 3500 lb. self loading wheel lift. The AAA member does not have to wait for another vehicle to arrive, and we do not have to send multiple vehicles to the same breakdown location.

Our Dynamic service vehicle is equipped with large storage boxes to hold enough AAA batteries to cover most vehicles on the road.

The boxes have adjustable shelves with tie-downs so the batteries are secured at all times while in motion. Additional tool box compartments are also installed to accommodate all normal roadside assistance tools and equipment as well as an air compressor with front and rear quick disconnects to allow the tech complete flexibility to service vehicles in all positions. Even with the additional storage boxes, the center deck is still open for additional storage of equipment.

We improve operational efficiency and satisfy the customer with one vehicle and no additional wait time. We save on fuel, vehicle wear and tear and overhead while still providing the same high level of service our members have come to expect from AAA. DYNAMIC SERVICE TRUCKS ARE BEING USED BY LOCAL MUNICIPALITIES, AAA CLUBS AND MANY INDEPENDENT SERVICE PROVIDERS

SERVICE TRUCK • 4 YEAR WARRANTY • DESIGNED TO USE A 60CA OR 84CA CHASSIS WITH AN ADDITIONAL 24 IN TUNNEL BOX • ALL STEEL ONE CONSTRUCTION • 4 LARGE ROLLUP DOOR COMPARTMENTS WITH SHELVING • 3 FOLD DOWN DOOR COMPARTMENTS WITH PLENTY OF ADDITIONAL STORAGE • OPTIONAL ADJUSTABLE BATTERY RACKING SYSTEM • OPTIONAL 4000 AND 5000LB WHEEL LIFTS • OPTIONAL REAR HYDRAULIC WINCH OR FRONT PUSH BUMPER, ELECTRIC WINCH, OPEN DECK SPACE TO STORE DOLLIES, GO JACKS, CONES, FUEL & WATER TANKS, ETC .

• All in one vehicle capable of servicing many of our customer’s needs • Save fuel and operate more efficiently • Generate additional revenue with additional functionality – mobile battery replacement services, tire repair and additional on-road repair and service capabilities

800-831-9299 | www.dynamicmfg.com

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2014 Top HERD Herd is recognized as the #1 choice for front-end collision protection by drivers and fleet owners across North America.

With products ranging from economical to ultra-premium models, all engineered specifically for your truck.

Standard features include boxed-in uprights, steel impact plates, 3” and 4” tubes and extruded aluminum bumpers for maximum strength.

Highly configurable. Bolts directly to frame. Easy to install. Herd’s Slam Latch option provides instant access to your hood. Herd = Ultimate protection for your truck! www.herd.com/Promo-TOW or 1-888-543-4373

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WINDSHIELD CAM’S 4 CAMERA PROFESSIONAL TRUCK VIDEO SECURITY Windshield Cam is the original and the leader in Multi Camera Truck Video Security for commercial trucks with long 300 hour recording time. The 4 Camera Windshield Cam System records all 4 sides of the truck & trailer, protecting you 24/7 against theft, vandalism, hit & runs, traffic accidents and road rage. The 2 side mirror cameras are very important in providing proof in sideswipes and merging accidents. The Rear Camera records all activity behind. Nobody beats our cameras at night. To view Windshield Cam truck video footage, please visit www.WindshieldCam.com or call Ron at (403) 616-6610.

Products TRIPLE K INDUSTRIES FWe at Triple K Industries have been striving to bring you the best and most durable products for the past 21 years. We were the first to

MFG EXPRESS Due to the success of our Nickel Plated 3''x 7' Underlift with Removal Tool, and all the positive feedback we have received.

We have decided to introduce by over whelming demand a Stainless Steel version with some modifications.

The design of ratchet is shorter and with the lip up turned. The handle is more ergo dynamic and chrome plated.

Webbing remains same with WLL: 7,333lbs with B/S: 22,000lbs.

come out with the 5th Wheel Quick-Tach. We now have designed a completely new Heavy Duty Truck Lift and named it the “TRUE TILT” obviously because of its tilting capabilities.

We have the most features that have ever been put into an under-reach unit.

With the harsh winters we have been experiencing this 2nd generation version of our 3'' Underlift will be an added benefit to any towers tool box. www.mfrexpress.com

(800) 624-2892 | www.triplekindustries.com

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2014 Top TOWMATE’S POWER-LINK’ LINE As expected, TowMate’s ‘Power-Link’ line has continued to flourish in 2014 after completely changing how lighting is installed and operated on a truck. The control and light bar do not have be directly connected and instead simply tap into 12V+ and ground. Made in the USA and backed with a lifetime warranty, the pictured PLC59U was rated as one of the top selling products from TowMate in 2014, making that two years in a row.

www.towmate.com

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TOWMATE’S HEAVY DUTY LIGHT BAR THE TM36 TowMate’s heavy duty light bar design has become the standard by which all are measured. The TM36 remains at the forefront of wireless light bar technology. With their impeccable performance and reliability, it is no wonder the complete line of TowMate heavy duty light bars continues to set the ‘bar’ higher year after year. All TowMate products feature a lifetime warranty on electronics and LED’s and are made in the USA. www.towmate.com

Products SNAPPY BOX MOVING AND STORAGE A new company called Snappy Box Moving and Storage is making it easy for towing operators to use the resources they already have (such as standard rollback trucks and a storage yard) to easily add portable storage. Snappy Box uses their 10 years of industry experience to offer a turn-key management program that runs all aspects of the portable storage business and allows the operator to continue to focus on their towing business.

SnappyBOX MO VIN G & ST ORA G E With the increasing financial pressures that are facing towing operators, adding portable storage provides a way to diversify and produce consistent revenue when times are slow. The towing operator benefits by generating additional revenue from both “rent” of the portable storage container and the “delivery and pick-up fees.”

If you are looking for a way to diversify your towing business, create additional revenue for your business and utilize your trucks and drivers through slow times, then SnappyBoxU Moving and Storage may be a great solution for you. To find out more about their services, check them out at snappybox.com/towing or call 803-553-0002.

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2014 Top In The Ditch™ Towing Products’ Pro Series™ Tool Boxes & Accessories The Pro Series™ Line of Tool Boxes and Tool Box Accessories were designed for those who make their living with their truck. Each Pro Series™ Tool Box is pre-drilled to accept most In The Ditch™ accessory

products. If you want to add a trash can mount, just pop out the pre-installed plastic plugs and bolt the trash can mount on. No drilling or measuring is required – it’s really that simple. With its durable design and high strength aluminum frame, the tool box door has a 400 lb load rating and was designed to be used a step. The tool boxes also feature an In The Ditch™ designed stainless steel automotive style door hinge, completely eliminating the downfalls of the standard piano hinge. Pre-drilled oval

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light cutouts are installed so interior lights can easily be put in the tool box. The Pro Series™ Tool Boxes have a single latch, so you can open the tool box door with one hand. To see the rest of the features of the new Pro Series™ Tool Boxes, visit www.intheditch.com and watch the videos.

In The Ditch™ has also designed a full product line around the Pro Series™ Tool Boxes. From aerodynamic custom storage fenders, slide in floor jack brackets to full shelves and half shelves, the Pro Series™ Tool Box line was designed to make you more efficient on the roadways.

Learn more at www.intheditch.com.

Products AMERIDECK LOADING SYSTEM The AmeriDeck Loading System will lift up to 2,500 lbs. and can haul up to two full dressed motorcycles, a Can Am, or a trike on a full-size pickup truck. With push-button operation and the ability to load at ground level, the AmeriDeck system is making it easier than ever for one person to load and unload their motorcycles. Visit www.powerdecks.com or call 888-311-0867 for more details.

CW MILL EQUIPMENT CO., INC. Since 1986, CW Mill Equipment Co., Inc. has been helping customers mount their aftermarket accessories in a better and easier way with CW Mounting Kits.

The hydraulic clutch pump equips a vehicle with live hydraulics when the engine is running, regardless of RPM’s or gear selection, with hundreds of kits fitting most ½ through 2-ton class trucks built after 1985.

Salt spreaders, snow plows, dump bodies, tow trucks, and a long list of other hydraulically driven equipment operate thanks to these kits.

CW’s kits have progressed into other applications, such as AC compressor kits for refrigeration trucks and auxiliary alternator kits for emergency response or newscast vehicles.

CW Mill has product design engineers that are continually developing new kits as vehicle manufacturers make yearly changes.

For more information regarding CW Mounting Kits, visit www.cwkits.com.

CW Mill Equipment Co., Inc. | 14 Commerce Drive | Sabetha, KS 66534 Phone: 785.284.3454 | www.cwkits.com | brackets@cwmill.com

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2014 Top TRU-BALANCE When mounting hub-piloted wheels, all the weight of the wheel and tire rests on the top pilots, creating a gap in the bottom pilots, leaving the wheel off center. A small gap the size of a business card can result in an off center wheel and an "egg-shaped" motion upon rotation.

This uneven motion results in tire vibration and irregular tire wear. Even if you balance the tires, the wheel is still off center.

The TRU-BALANCE products bypass the hub-pilots and center the wheels back to the wheel studs, which is the true center of the wheel. When the wheels are properly centered, the result is increased tire life, increased fuel mileage and an unbelievably smooth ride.

Contact us at 866-686-9285 or visit us online at www.tru-bal.com.

UNITED PLASTIC FABRICATING Does your chassis and boom have a lot more miles left in them?

Avoid the expense of regenning and give your dependable wrecker or rotator a new life! Replace your rusted old body with a PolyBodyU, Poly-Gen™ series high-impact plastic tow truck body. All body sizes and styles are available from light to heavy duty with optional doors, paint, wiring and trim.

Save your hard-earned money and buy factory direct from United Plastic Fabricating, Inc. Pat Cahill 978-989-0264 | pcahill@unitedplastic.com

STECK’S 4TH WHEEL LOADER Calls for quickly moving vehicles with broken ball joints continue to grow. While many use skates or Go-Jacks, many towers find that their ability to safely load and secure a vehicle these vehicles, especially aluminum beds, on their roll back wreckers that they need a studier device.

Steck’s 4th Wheel Loader is a tough 24” x 14” hardened aluminum fabricated platform with two 4” x 10” Polypropylene roller wheels, six 5/8” holes for mini-J hooks for loading assistance and 1” axles which provides a safe platform to easily hold and secure up to 5 tons while loading a vehicle. The 4th Wheel Loader also includes two shims that allow the driver to raise the vehicle with busted ball joints, lost wheels and severely bent axles and place it at a desired height for secure loading on the roll back. The Loader is 4” high (without shim blocks) with a built in 6” X 1 ¼” handle which will allow you to store the 25 lb. Loader behind your seat or tool box. Quicker loading and unloading while preventing further damage to vehicles by allowing the driver to center, pull and properly secure the vehicle on the roll back bed as well as preventing bed damage to the roll back.

We have also found that the shops where the towers drop the damaged vehicle has a similar problem because Go-Jacks do not work well outdoors, which result in many damaged floor jacks trying to move the vehicle into the shop. The 4th Wheel Loader with its two Polypropylene wheels works well in gravel and dirt to move the vehicle directly into the repair bays and frame racks.

Steck Manufacturing Co. | 1115 S Broadway Dayton, Ohio 45417 | 937-222-0062 | www.steckmfg.com

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EVANS COOLING Evans Waterless Heavy Duty Coolant has a boiling point of 375°F, and although it operates at normal temperatures, Evans has the capacity to safely operate and protect the engine at temperatures well above the boiling point of water. Evans coolant will not form vapor and operates at a much lower, safer pressure, eliminating hotspots and overboil, reducing downtime. This means continual productivity – and no worries of overheating.

Evans coolant also protects an engine from corrosion, electrolysis and cavitation erosion. Evans waterless formula protects from -40°F to 375°, lasts the life of the engine, and never needs changing out. With less downtime and decreased maintenance costs, Evans is a costeffective alternative to water-based coolants. Call 860-668-1114 or visit www.evanscooling.com.

Products WIRELESS 4-PERSON COMMUNICATION SYSTEM IN THE TOWMAN STANDARD CASE Sonetics’ wireless portable 4-person system offers a complete solution for effective communications in demanding conditions.

Rugged and reliable headsets offer full-duplex communication with hearing protection and superb noise-canceling microphone technology. System can be used in all weather conditions.

The system includes all necessary chargers and components. Four wireless headsets and a battery-powered portable base are enclosed in a Pelican Case for easy transportation / storage and charging.

With this technology, you can upgrade to 16 head sets at a later date and they all will communicate with each other, plus you will receive a Bumper to Bumper 2 Year Warranty on all components.

Your team will look and act more professional to all personal on the scene.

The Recovery scene will start off and remain calm during the recovery.

No more yelling and arm waving trying to get attention of another operator or rigger.

Reduce stress and wasted time being able to communicate with everyone on all sides of recovery scene.

Your choice of colors: Grey / Safety Yellow / Now in Stock Black with One Side Slotted Ear Cup. The Towman Case from RP Recovery Consulting Service E-Mail: rprecoveryconsulting@gmail.com Phone: 315-730-6566 | Like Us on Facebook: RP Recovery Consulting

ECM Performance ECM Performance can restore any Cummins DPF equipped vehicle back to full reliability with their unique ECM reprogramming service.

Ship them your Cummins ECM and get it back 48 hours later for 100% code free operation. They also offer onsite service.

ECM Performance reprograms or “tunes” Engine Control Modules (ECM’s) for DPF equipped Cummins engines (ISX, ISB 6.7 & ISC 8.3, Paccar PX6 & PX8) for Ford F650 - F750, Peterbilt, Freightliner, Kenworth, Sterling Trucks, Thomas Bus and more.

Are you experiencing clogged/cracked DPF filters; constant cleaning; excessive regeneration cycles; reduced power/limp mode; and power de-rating resulting in lost income due to your truck’s down time? ECM Performance can make your DPF problems go away permanently.

In the real world, the regeneration cycles just don’t work, especially in equipment/ machine trucks with long idle times and/or extended PTO mode. A clogged DPF’s can cause diesel soot to backup into the engine, damaging the VGT actuator, turbo, fuel injectors and EGR solenoid. Also, unburned fuel injected into the exhaust system as part of the regen cycle goes into the crankcase, contaminating the engine oil.

Shutting off your truck’s regen cycle through ECM reprogramming will make all your DPF related problems disappear. It is that simple! Get back to making money with your truck! www.ECMperformance.com For expert, off-road & emergency use only 888-768-2447 www.towprofessional.com | Volume 3 • Issue 9 | Tow Professional

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2014 Top ZACKLIFT FIFTHWHEELER Inexpensive to buy, Inexpensive to operate, Simple to install.

Zacklift FIFTHWHEELER owners report paying for the equipment in 6 months. The FIFTHWHEELER keeps operating costs down with low insurance costs, lighter weight for less fuel consumed and less tire wear. Buyer-friendly finance terms make it possible to make profit, not big payments.

The FIFTHWHEELER arrives ready for hookup. Loads and drops just like a semi-trailer.

Every possible step of installation is factory completed.

STANDARD EQUIPMENT • Hydraulic valve with both levers and remote control • Quality viper red paint • Glad-hands and third pneumatic tool line • 5 sets high-tensile cast steel frame forks • Multi positional fork receivers • Second receivers, 12” reach extenders • LED stop, tail, turn lights • Front leveler stands • Built-in fork rack • Quick disconnects for hydraulic lines, air and electrical • Rotomolded valve cover

winch with roller guide • Custom gullwing tool boxes • Industrial quality wireless remote control • Tire Lift, SUV through 24.5 • Trailer 5th Wheel Hitch, Locking Spring Forks, 5” & 10” Risers, 5” & 8” Steertek Forks +more

SPECIFICATIONS • 32,000 or 40,000 lb lift rating • 84,000 or 100,000 lb tow rating • Reach past tailboard 131” or 147” • Retracted distance 60” or 67” • Weight 2800 lbs or 4100 lbs • 30° Tilt Range, 78” or 101

OPTIONS • Industry’s only FIFTHWHEELER STIFFLEGS • 20,000 and 30,000 lb Warn planetary

Zacklift International, Inc. 509.674.4426 | Toll-free 844-ZACKLIFT | www.zacklift.com

DETROIT WRECKER LIL'HERCULES & HERC-0-MATIC WHEEL LIFTS In keeping with its ongoing tradition of commitment, superior products and support, DWS has released its new underbody line of wheel lifts. Offering the most advanced concept and design available today, the "LIL HERCULES" product line is the strongest, most durable light duty wheel lift built by anyone today, period! Available in both standard "L" arm wheel grid and self-loading style, you will find nothing stronger or more durable anywhere. Manufactured with greaseable, replaceable heavy bronze bushings on all pivot points and the massive two piece crossbar pivot pins, this is the strongest light duty wheel lift on the market. Its 3500lb extended capacity and 65" reach will outlast the competition hands down!

DWS has built a stronger and more versatile under lift using state-ofthe-art CAD design software. Strength in all the critical areas but keeping the unit weight as light as possible. This gives you more lift capacity without sacrificing your truck’s GVWR, saving you costly frame and spring repairs down the line.

Standard features include 12volt pump (that has a duty cycle of 8 mins, while others give you a unit that has a duty cycle of 2 mins) optional clutch pump ready valve at no charge. A 15' hand held control, adjustable mounting brackets for all types of pickups. The basic LIL HERCULES can

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be field retro fitted to the HERC-0-MATIC with ease! A massive two piece pivot pin gives more bearing surface and keeps the pivot plates from spreading apart. All designed to keep your equipment on the road making profit, not in the shop for repairs!

The "LIL HURCULES" can be shipped to your facility or factory installed in DWS's manufacturing and customer service plant. Come in and visit our large showroom and see how we design, machine and manufacturer all of the DWS product lines. For over 20 years, our LOW LOADER still has the lowest load angle of any flatbed sold in America today! For any and all of your towing equipment needs, call or email us.

We stock one of the largest inventories of repair parts in the industry.

From online our catalog to our massive showroom, we're here to assist. If you need technical help, you can always feel free to call our service dept.

We have the know-how to get you the correct information to make your own repairs easier. Being one of the oldest and largest give DWS an edge. So can you. Check out our website, give us a call or stop on by.

You'll be glad you did! The Detroit Wrecker line of equipment and DWS are in your corner, now and for the long haul!

Detroit Wrecker Sales 19630 Fitzpatrick, Detroit, MI 48228 Local: 313-835-8700 • National: 877-TOW-0030 Fax: 313-835-4838 Webstore: www.DetroitWrecker.com Email: Sales@DetroitWrecker.com

Products The Silver Snatcher

The Silver Snatcher is the Best Tools’ #1 item this year. It is designed to be durable with quality key components to make it easier and last longer.

When using the Silver Snatcher, you first start with our Super Grooved Wedge and Best Tools quality Air Wedge to create an opening.

After shaping the Silver Snatcher accordingly, gently insert the loop through the door next to your wedges and gently lasso the vertical lock. Another great feature with the Silver Snatcher is the handle and how easy it is to twist and maneuver the loop to grab the lock or door handle as desired.

(800) 541-8568 | www.lockouttools.com

PAN PILLOW Less than the cost of your cheapest oil pan damage claim, the ONE and ONLY Pan Pillow will virtually eliminate oil pan damage from your operation. On the market since January 2006, the Pan Pillow has been used by thousands of tow operators who agree that the Pan Pillow is a "Must Have" tool when towing front wheel drive vehicles with a light or medium duty wheel lift system. No more wheel blocking to short shoe or risk. Minute to install, minute to remove. Money back guarantee. Nothing to lose, many things to gain. For more info, visit www.panpillow.com.

Pillow Protection info@panpillow.com | 780-908-6560

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2014 Top B/A PRODUCTS NEW LOW PROFILE V-STRAPS & V-CHAINS

B/A PRODUCTS GRADUAL RELEASE RATCHETS

B/A Products Co. | (800) 327-3301 | www.baprod.com B/A Products Co. | (800) 327-3301 | www.baprod.com

B/A PRODUCTS SEA CONTAINER LOADING BRIDLE

FLOWSTOP FOOTBALL, A SPILL CONTAINMENT REPAIR PLUG The FLOWSTOP Football-shaped, polyurethane impregnated, water activated foam plug is used to temporarily STOP the flow from a leak in anything from a pipe, to a tanker, to a rail car, even a boat hull! From an initially pliable plug ready to insert into a void, it quickly expands and hardens to fill the void. It can even be applied below the water line!

BENEFITS: Ready to Use - Simple Application - Effective, TimeSaving - No Mixing, No Mess - Sets Rock Hard in Minutes TYPICAL APPLICATIONS: Spill Containment To order, call 877-356-9767 or visit www.FlowStop.net.

B/A Products Co. | (800) 327-3301 | www.baprod.com

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Products URGENT.LY – NOT YOUR TRADITIONAL, PROFITSQUEEZING ROAD CLUB

And while we can go on and on about how our technology results in better capacity management and improved resource utilization, the important thing is what we’re hearing from our network of service providers. They love our service.

Offering some of the highest payout rates in the industry, joining the Urgent.ly service provider network is free, with no minimums and no commitments. It’s a no brainer. www.urgent.ly

Urgent.ly is America’s new and trusted roadside assistance provider, and we’re changing the way people get roadside help.

Smart on-demand, pay-per-use apps for consumers combined with advanced, real-time dispatch system for service providers is the fastest way to get connected with high margin, quality nearby jobs.

Urgent.ly’s combination of great rates, fast digital payments, and easy-to-use apps makes it easy for roadside businesses to be profitable!

LODAR Lodar has now introduced a switch Panel into the range. This is a perfect back-up to the Lodar radio system and can be fitted neatly in a tool compartment or the cab of a vehicle. With up to 6 functions available, these fully lit buttons give that extra support where it is needed. Lodar just keeps on providing innovative product for the towing industry. www.lodar.com timhalford@lodar.com

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2014 Top JERR DAN 8.5 TON XLP 8.5 Ton XLP: This unit appeals to those who need a lower deck height for transporting taller loads that would otherwise be over height on a standard height deck. In addition, the lower deck height makes tying down a load more accessible from the ground. The 8.5 Ton XLP also gives the operator additional capacity and deck length over a standard carrier for more flexibility on the job. Also, improved load angle another benefit of the design that accommodates loading low clearance vehicles or other equipment.

This product is a medium duty cross over carrier that bridges a car carrier with a heavy industrial carrier, creating a multipurpose unit and offering more versatility. It has increased deck and wheel-lift structural capacity for heavier equipment/vehicles. The introduction of the Jerr-Dan 8.5 Ton XLP continues the expansion of the low profile carriers into the medium duty product line. This gives the customer additional options when selecting a carrier that fills the needs of their particular application. The main benefits being increased payload capacity, lower deck height, lower load angles and increased wheel lift capacity that allows the customer to maximize their productivity. For more information: www.jerrdan.com

JERR DAN THE 50/60 TON JFB ROTATOR JFB Rotator, featuring the patent pending Chain Carousel: The 50/60 Ton JFB Rotator (Jerr-Dan Fire-Service Body) was motivated by the voice of the customer requiring increased on-scene performance and functionality. Many of the engineered storage solutions were inspired by fire-service industry vehicles and

technology. The JFB polypropylene co-polymer constructed body is weather-tight, low maintenance and has high impact resistance. The body provides 140% more storage capacity over the standard body, with the ability to accommodate the Florida DOT Rapid Incident Scene Clearance (RISC) tools and rigging. This body offers a wide variety of tool management system options and incident management equipment kits are available.

One of the optional tool management systems this body features is the Patent Pending Chain Carousel. The Chain Carousel has free rotation with locking mechanism and holds 100’s of lbs. of chains. For more information: www.jerrdan.com

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Products LIFT & TOW’S SERIES 5 Lift & Tow’s series 5 system is the advanced version of the series 3 system. The series 5 is a hidden wheel system that rests underneath your truck to tows cars, pickup trucks and vans. The system has adjustable arms (12’’-17”) and wheel lift shoes that expand to fit myriads of uniquely shaped vehicles. Additionally, the series 5 model has a hydraulic control system that extends 62’’ from the back edge of the bumper.

The 5 series powers up and down, as well as in and out. Additionally, it has a 3,500-pound lift and 7,500-pound tow, providing drivers with the convenience of powering the boom out.

The series 5 system costs just $4,950.00.

Lift & Tow | 7660 Molly Pitcher Hwy. | Shippensburg, PA 17257 cal@liftandtow.com | Toll Free: 866-494-6500 | Local: 717-532-5558

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2014 Top AUTOMATED FUELS Automated Fuels is a fleet fuel management company that has

CRASHFILM

helped many companies in the towing industry save time and money on their fuel costs. In 2015, Pacific Pride cards will be accepted at over 40,000 fuel stations across the United States. Automated Fuels Towing Program includes Comprehensive Fuel Management Reports, MPG Tracking, and Tax Breakdowns for each transaction. Optional Features Include: Fuel Type Restrictions, Time Restrictions, Day of Week Restrictions, and Gallon or Dollar Limits. www.automatedfuels.com

Crashfilm is a self-adhesive protective film. It applies easily to vehicles that have been involved in a collision, (broken windows) in auto storage, (preserve interior) or repair (body shops). Easily applied by one individual.

The blue roll is 36”x 200’ and has a 45 day UV protectant. Apply to a clean dry surface to protect the interior from rain, dirt and snow. Crashfilm is temporary protection that will release without leaving residue.

Boxes 4 U 1401 E. Plano Pkwy.

Plano, TX 75074 888-672-2548 • www.crashfilm.net

OHIO POWER SYSTEMS Ohio Power Systems has enjoyed another great year of providing wireless upgrade systems to the towing market. In 2015, we will again be focusing on offering the towing market replacement or upgrade proportional radio remote control systems. One change that consumers might notice is that, going forward, we will be doing business as OPS Wireless in the towing industry. The high demand for radio systems in this market has driven our focus more abroad and warranted a name change to reflect our new international business presence. We will continue to offer the same great products and services that the towing industry has come to know. We look forward to offering a new upgrade kit in the coming months that will allow someone who has an older truck to upgrade to a proportional radio without changing their valving. This will be a great option that is currently missing in the market.

YALE CORDAGE Looking for a safer, stronger, more maneuverable winch line that can handle all the abuse of cold- and wet-weather recovery? Try Ultrex by Yale

Cordage. This workhorse rope is 12 easily spliced strands of HMPE – one of the strongest and lightest fibers made – precision-braided for minimal stretch, maximum strength, and optimal sheave cycling. It absorbs zero water, stays flexible in freezing conditions, and is protected from abrasion by Yale’s tough Maxijacket HP coating. Information at www.yalecordage.com.

807 East Findlay St. | Carey, OH 43351 Office: 419-294- 4985 | Fax: 419-294-9380 www.ohiopowersys.com

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Products COLLINS HI-SPEED®DOLLIES For over 42 years, the unique dolly innovations of Collins Manufacturing Corp. are quite numerous. Besides being the first to invent an articulating dolly that actually lifted a car off the ground, without the aid of jacks, in 1972, thereby changing the towing industry worldwide, Collins was also first to introduce: • 1977: Safety Ratchets; protects towers from injury while lifting vehicles with dollies • 1986: Safety Locks; helps prevent dollies from dropping while towing • 1995: Aluminum Axles; now the industry standard, at only 22 lbs. per axle • 2000: Greaseable Hubs; more convenient serviceability • 2006: Aluminum Greaseable Hubs; up to three times lighter than steel hubs • 2006: Replaceable Components; the only dolly that can be repaired on the spot • 2006: Lightest-Weight Dolly; as light as 48 lbs. per side • 2007: Aluminum 8" Wheels; first ever in the world! Five-hole, polished, mags, Cool • 2009: Two-Toned Zinc Plating; with polished aluminum mag wheels = Eye Candy • 2010: Square Aluminum Pry Bar; tower input gives back to the industry @ 5.9 lbs.

• 2011: Tow Cradles; From Tow Solutions, transports vehicles without wheels and tires • 2012: Aluminum Carrier Dolly System; addresses issues of loading cars on carriers

Collins offers the heaviestduty dollies, rated at 4,280 lb static-load capacity. Between their tried and proven HiSpeedUDollies for the highway and their new patent-pending Carrier Dolly System, all dolly-towing bases are now covered.

Collins' latest innovation, the aluminum Carrier Dolly System, is quite

simple where it solves all the problems of Carrier loading; all-wheel drive vehicles, hybrid vehicles, and electric vehicles, whose wheels are locked by the transmissions and won't roll, are now easily moved with the carrier dolly system. The dolly lifts the vehicle and the aluminum tow bar hooks to the dollies. The winch cable is then hooked to the tow bar, not the vehicle, and pulls the dollies up the flatbed. The vehicle simply rides the carrier dollies. This is especially handy when there is no place to hook onto various vehicles -in fact, nothing ever touches the vehicle.

With the tow bar inverted and fitted to either of the carrier dollies, it now becomes a motorcycle dolly for winching up the carrier, as well.

For vehicles without wheels, the Tow Cradle works perfect with the carrier dollies. Rolling the vehicle up the bed is a far superior system vs. dragging it up and then back down the bed, damaging both bed and vehicle.

Since experience, good and bad, is the premium schoolmaster, hindsight truly becomes the best vision forward. With four decades of hindsight and several patents awarded, Collins is the undisputed leader in dynamic dolly design.

Visit www.collinsdollies.com or call 541-774-9220.

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2014 Top TOWING SIGNS

Anchor Graphics Offers Chorplast (corrugated) or aluminum signs in all shapes, sizes and colors.

State Compliant Now offering Reflective signs!

•Aluminum Durable Rust proof .040 •Chorplast High density fluted polyethylene •Variety of colors available Anchor Graphics Labels & More | 800.875.7859 www.anchorgraphics.com

INDUSTRIAL NETTING FMCSA regulation 393.192 requires containment of loose parts during transportation of damaged vehicles. CAR-GO-NETU provides low cost compliance. Small, lightweight rolls can be easily handled by one person to form a “disposable tarp” that contains loose parts on damaged vehicles. A single roll 56” wide x 1,000ft long weighs just 21 pounds and can easily be shipped via UPS or FedEx. CAR-GO-NETU is designed for a single use, eliminating maintenance costs associated with reusable tarps.

7681 Setzler Parkway North Minneapolis, MN 55445-1883 (763) 496-6355 Main | (763) 496-6372 Direct www.industrialnetting.com

DANGELO’S CUSTOM BUILT MFG. Dangelo’s Custom Built Mfg. LLC. came to be in the year 2006 after 30 years in the Towing industry and 35 in the Auto Body Industry as Dangelo’s Auto Body and Repairs, which was started in 1978.

At Dangelo’s Custom Built Mfg. LLC., it has always been about three things: 1} The Customer, 2} The Customer, 3} The Customer. And that has carried over into the Heavy Duty Towing Vehicles we manufacture now here in Kane, Pennsylvania, USA with the care and pride that only the small-town attitude brings to the table, that being teamwork and the very BEST our trucks can be all of the time. Quality is No. 1 at Dangelo’s Custom Built Mfg. LLC., using Quality American Made Steel, Aluminum, Fasteners, Hydraulics, Cables, Winches, Lights, Rings and Pinions for our Rotators, and as many acces50

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sories whenever possible. Custom Built means just that. Handcrafted and hand-fit for precise long-life operation. From metal forming, welding to assembly, our technicians have eyes on every step of the manufacturing process. Even owner Derek Dangelo has personal supervision at every step of the manufacturing process. Derek is a hands-on owner and takes ownership of every piece and part manufactured here at Custom Built Mfg. LLC., as we manufacture our Booms, Sub Frames, Boxes and All related parts here in Kane, PA, USA and job nothing out, including Paint to Order. The customer gets what he needs and wants every time with the long-time experience of Derek in this business from his ground-up knowledge being in the towing business and the knowledge of a Master Body Technician and Business Owner and all that it takes to manufacture most anything automotive or heavy trucking related. The customer is provided a unit based upon the customer’s needs and wants every time…period.

www.dangeloscustombuiltmanufacturing.com 800-540-5151

Products Eye3Data Surveillance Eye3Data Surveillance introduces the VTracker-Mini, a compact digital in-vehicle recording system especially designed for the Towing Market.

As small as the size of a DVD case, the Mini’s compact and lightweight design is easy to install just about anywhere in the vehicle!

Unique Features include: • Dual SD Card Recording: supports up to 2x 64GB SD cards • Anti Vibration: 360 degree installation without video loss • Power protection: stable video recording under unstable power input • IP54 rating: weather and water resistant

The VTracker-Mini is your digital video solution in a box!!

To learn more about the VTracker-Mini, call us at 1-888-777-9059.

The Vtracker-Mini with 2 cameras (forward and inside facing) with 2x 32GB SD cards for $999.00

CLORE SOLAR has updated its Model BA327, Digital Battery and System Tester with Printer, which tests 6 and 12 Volt batteries to 2000 CCA. It has been completely redesigned for improved ease of use and testing effectiveness and is able to test six specific battery types: Flooded, AGM Flat Plate, AGM Spiral, Gel Cell, Start-Stop AGM and Start-Stop Enhanced Flooded batteries. It now features operator temperature input during the testing process for more precise results in all testing environments. In addition, its new body design delivers more secure handling, whether performing battery assessment or transporting it in the shop. www.cloreautomotive.com 913.310.1053 | 913.310.1075 (fax

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2014 Top 2 IN 1 RUST CONVERTER This new revolutionary hi tech product chemically converts existing rust into an inert polymer barrier that protects against any further corrosion and oxidation on any metal surface. There is no need to scrape, grind, or sandblast the rust that exists. Advanced 2 in 1 Rust Converter leaves a smooth black polymer surface all in one step! It can be painted over or left as is. Protects against salts, acids, UV rays, and friction! * Also leaves a clear protective finish on non rusted metal.

HUBCAPS UNLIMITED Officially Licensed GM Wheel Simulators with Chevrolet or GMC logos. Designed to fit nearly every Chevrolet or GMC Truck, Van, or RV on the road today. Built for a lifetime of shine, they are available in Polished Stainless or Chrome Plated Stainless Steel for owners needing a mirror shine. Available in 16”, 17”, 19.5” and 22.5” and come with a limited lifetime warranty. Other makes and models available. www.wheelcovers.com (414) 769-0039

Advanced Specialty Products Inc. Call 631-648-9862 www.aspecialtyproducts.com

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Products POWERBILT WRECKERS PB70SR 70 Ton Sliding Rotator

STANDARD FEATURES 2) 66,000 LB. PLANETARY WINCHES (2) 35,000 LB. PLANETARY WINCHES AIR FREE SPOOL (all winches) AIR TENSIONER (all winches) THREE STAGE BOOM (D-rings on all stages) (6) TAILBOARD MOUNTED D-RINGS DUAL HOUSE LOCKS "H-BEAM" FRONT & REAR OUTRIGGERS ICE SHOES (rear outriggers) PROPORTIONAL WIRELESS REMOTE DUAL CONTROLS ELECTRO PROPORTIONAL CONTROL PANEL STAINLESS STEEL TUBE LIGHT PYLON ALUMINUM BODY STAINLESS STEEL DOOR LATCHES TUNNEL BOX DRESS UP KIT (800) 660-7312 www.powerbiltwreckers.com

DIRECT EQUIPMENT CThe New Model 20 5th Wheel Towing Boom sports 25,000lbs of lifting and 50,000lbs of pulling capacity. With plenty of hooking options and the new optional drop down 2"X2" receiver hitch, this unit can be adapted to pull most anything. The Model 20 comes completely self-contained with an on-board electric/hydraulic/remote control lift system.

(800) 992-1478 www.towyourown.com

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2014 Top LITE IT WIRELESS Lite It Wireless Tow Lights are unsurpassed in durability. Among the many features, our units are individually serialized to protect

CUSTER PRODUCTS LAUNCHES OUR NEW WEBSITE AND CATALOG Custer Products introduces their new Website and catalog including many new products. Visit us today to see all the innovative products we offer, to help assist you, the owner, in running a more efficient business! www.custerproducts.com

against loss, theft and prevent cross talk between other units in the vicinity. All Lite-It Wireless tow lights are FCC approved. Each bar or set have full stop , turn signal , tail lights and side marker functions. The e Tail lights only come on when they are needed, extending operating g time and battery life.

Liteitwireless.com

DIG OUT CHAINS Dig Out Chains are used on trucks when you are stuck in the snow, ice, or mud.

You can use them off road, in truck docks, or parking lots to gain traction effectively. Easy to install, easy to take off.

E – Z OUT STRAP E – Z OUT STRAPS are used to get automobiles out of the ditch and clear the highway quickly. It’s as easy as 1-2-3.

** NOT FOR HIGHWAY USE ** ** DO NOT USE HOLE WHERE THE VALVE STEM IS. THIS MAY CAUSE DAMAGE**

STEP #1 – RUN THE STRAP THROUGH THE WHEEL. STEP #2 – WRAP THE LOOP END OF THE STRAP BACK TO THE HOOK. STEP #3 – HOOK THE WINCH LINK TO THE RING IN THE END OF THE STRAP TO WINCH OUT.

S & J Manufacturing, Inc. 203 Commerce Drive | Cuba, MO 65453 Phone: 573-885-4460 | Fax: 573-885-3351 www.sjmetalcubamo@yahoo.com

S & J Manufacturing, Inc. 203 Commerce Drive | Cuba, MO 65453 Phone: 573-885-4460 | Fax: 573-885-3351 www.sjmetalcubamo@yahoo.com

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Products WRECKER RENTAL, INC.

LARSON ELECTRONICS Larson Electronics’ LEDP5W-30-TP150CR is a portable LED light tower that comes complete with a 150 watt LED light head, aluminum quadpod and 50’ retractable cord reel. Operators can easily stow this collapsible light tower after using it for temporary scene lighting. The LED floodlight creates a total of 14,790 lumens of bright white light that provides coverage for an area 540’ long by 480’ wide, and retractable cord reel keeps the cord clear of trip hazards.

Wrecker Rentals, Inc. provides full-service tow truck rental for the lower 48 states.

They provide short-term (three-day minimum) and long-term tow truck rental of late model light duty wreckers and roll back tow trucks. They distribute trucks from Atlanta, Georgia, & Dallas, Texas, and, in most cases, can have a truck to you within 24 hours of approval. www.rentawrecker.com (770) 898-1200

800-369-6671 www.magnalight.com

TOW MART Introducing the Fusion Light by SoundOff Signal. Surface mounted light to elevate visibility by mounting to the headache rack or sides of truck. Six strobe flash patterns & available in Amber, Red, White, or Blue. In addition to strobe patterns, this light has a “cruise” mode for a steady on function. The Fusion Light also carries a 5year warranty. www.towmart.com

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Tow SOFTWARE towPartners In operation since 1997, towPartners is the leading membership organization in the towing industry.

The towPartners program supports more than 30 towing associations as well as over 6,000 member companies nationwide.

The program is designed to drive business to our members while providing valuable resource materials, industry statistics and savings to help our members grow their business. www.towpartners.com

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sureFleet By streamlining the management of fleet maintenance with sureFleet, companies save money, avoid downtime, and increase productivity. sureFleet provides system alerts for preventative maintenance services and provides detailed reports that allow companies to review their costs associated with each vehicle. The free sureFleet mobile app is available for both Android and Apple devices and allows drivers to update odometers, enter fuel purchase information, complete daily vehicle inspections, report accidents, and more. www.surefleet.com

2014 Top Products MORE POWER! Put the right tools in your driver’s hands. As requirements increase from your accounts, make sure you remain effective in the field. Give your drivers the best tools to do the job. Dispatch Anywhere for Drivers has been upgraded. New features include: • Existing damage inspection report with signature capture • Drivers can automatically assign themselves to a new truck as well as on/off duty by scanning QR code in truck • Make your drivers paperless • Customer signature on tow tickets • Send tickets to customers via email, txt, or Bluetooth printer • Signature capture for key drop off

TOW123 TOWING MANAGEMENT SYSTEM TOW123 is an affordable web-based tow management solution from Auto Data Direct that provides efficient, powerful business tools built for the modern tow professional. Utilizing today’s latest technology, TOW123 can equip your company to run a faster operation with features for dispatching, lot management, letter integration, reports, and mobile apps. There are no contracts, no setup fees, free unlimited users and customer service - all for one low monthly price. Call today for a free demo. Ph: (850) 877-8804 | www.add123.com

Beacon Software www.dispatchanywhere.com | info@beaconsoftco.com 866-437-6653

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Tow SOFTWARE VTS SYSTEMS For many, it is time to begin 2015 planning strategies. Do you have the right mix of vehicles to service your market, the right employees, and are they welltrained? You should also look at advancing software technology. In plain terms, the market offers two types of software, PC based, and cloudbased, and each offers unique advantages. If you want your drivers to answer customer calls, enter towing and pricing information via a smart phone or tablet, you might consider a cloud based application.

If, however, your business model requires a dispatcher to efficiently manage the process of answering calls, entering data, assigning the correct tow truck, and providing drivers with “what, when, and how,” then a PC/server solution may be a better fit.

Beginning in 2015, VTS Systems will offer both a cloud-based and PC/server based solutions. Remember, do your research, call and ask questions, seek opinions, as to what works and what does not, and bear in mind, you can contact VTS Systems at 281.373.3072 Ext. 2.

TomTom Telematics TomTom offers a complete fleet management solution that ensures the highest return on investment to towers. Our award-winning GPS vehicle tracking, dispatching and navigation solution is a necessity for all towing and recovery operations. Because TomTom partners with nearly all tow management software companies, dispatching jobs to drivers is done with only one simple click away.

The TomTom WEBFLEET application Telematics solution allows you to make better overall smarter dispatching decisions with real-time vehicle location and traffic-based information. Other benefits such as PTO monitoring, geofencing, real-time driver coaching on the navigation device and live traffic-based navigation will help you successfully monitor your fleet and create a safer driving environment. www.tomtom.com/telematics

Tracker Management Systems, Inc. Do you want to automate your office and paperwork? Are you not sure what you want or need or you know exactly what you want but need to find the solution?

Tracker Management Systems, Inc. has been in the business of doing just that for over 28 years. Helping progressive thinking business owners discover what their biggest bottleneck, pain in the tail, office activity is and what the best solution for that is.

The area that most affects the mental stress and bottom line of your business will typically be one of the following: • Problem keeping track of the paperwork, leading to lost revenue • Dispatchers falling behind with calls and keeping track of where the trucks are • Wasting too much time finding vehicles in impound and processing them • Statements and Payroll are taking too much time to complete • Time-consuming effort to take motor club calls • Special needs that might require custom If any of these issues or ones like them are causing you to want to find a way to make your office run better, if you desire to understand how or what software can do for you, then look at and talk with the Tracker Management team. We have trained well over a thousand users of some of the largest or most advanced tow companies in the country. We work with companies and write custom features to address the needed processes to run exactly the way a customer might want or need. Our processes, customer support and training are second to none. The ease

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and simplicity makes training your staff a breeze. Employees will grasp how to use Tracker software in a day and will be productive in very short order. If you want software that you can grow into and not out of, if you want to own your software and keep your business information in house where you control it, Tracker offers that. Or if you want a system that is cloud based, Tracker has that, as well. Keeping your system processing fast and without the requirement of high-speed Internet is a great benefit.

Having and wanting the ability to log into and use your software from home, your truck or a second location is always available on either system.

If your Internet goes down, your in-house enterprise solution will continue to give you uninterrupted service. So, regardless of your size and needs, a call to Tracker will help you determine your best solution.

From Dispatch to phones, tablets or TomTom. From GPS, mapping, billing to QuickBooks. From impound, pictures, lien letters and payroll. From pricing, management reports, job costing and more. It's all there. Tracker is by far the most complete, flexible and easy to use software in the towing business now for over 28 years. Hope to talk with you soon; we look forward to the opportunity to help you reach these goals. www.trackermanagement.com

2014 Top Products TOPS

BudgetGPS BudgetGPS is a vehicle and fleet tracking solution geared for any industry but specifically tuned to support fleet management within the towing industry. BudgetGPS offers a month-to-month service (no contracts) with low upfront and monthly cost.

BudgetGPS delivers a full set of features for a single low price. Features include: Live Map with 20-second vehicle updates to the map with live Google traffic and map or satellite views, Historical breadcrumb view with 6 months of history; Alerts and Monitoring for PTO, GeoFence, Ignition, and Speeding; Reports including, Driver Distance, State Mileage, Stops, Speeding and more. BudgetGPS integrates with TOPS to offer a true visual dispatching tool where users are able to view vehicle locations as well as call location / destination information on the same map. (TOPS not required) BudgetGPS uses industry-leading hardware that is mounted discreetly inside the cab of the vehicle. We offer several models of hardware including OBD pluggable devices (for vehicles equipped with an OBD II port) as well as asset tracking devices.

BudgetGPS is developed and supported in-house by BudgetGPS!

TOPS manages all aspects of a tow operation from the initial tow request to final disposition. Enable your staff to work smarter with features such as mobile apps for drivers and lot managers, automated pricing, lien processing, auction management and more. Ensure employee accountability with features such as tow ticket management and the driver checkout system.

TOPS offers screen and field level security to keep employees focused on their specific task. Gain a better understanding of your business with detailed management, customer activity, driver and truck productivity reports and view metrics using TOPS Business Analyzer.

TOPS integrates with QuickBooks, GPS systems, motor clubs and Police systems. Use BudgetGPS to visualize vehicles and TOPS calls on the same map!!

TOPS is ideal for Impound Lots, Tow operators, Municipalities and more.

TOPS is designed, developed and supported in-house!

866-800-8677, Opt 2 | www.budgetgps.com

866-800-8677, Opt 2 www.towxchange.net

Call or visit our website today to sign up for a 30-day free trial!

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Professional Your Resource for Towing & Recovery

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A W Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Advanced Specialty Products . . . . . . . . . . . . .38 Aldridge Insurance . . . . . . . . . . . . . . . . . . . . . .64 Alexander Insurance . . . . . . . . . . . . . . . . . . . .52 Amerideck . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Anchor Graphics . . . . . . . . . . . . . . . . . . . . . . .61 Atlanta Wrecker Sales . . . . . . . . . . . . . . . . . . .60 Austin Hinds . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Austin Insurance . . . . . . . . . . . . . . . . . . . . . . . .55 Auto Data Direct . . . . . . . . . . . . . . . . . . . . . . .56 Automated Fuel . . . . . . . . . . . . . . . . . . . . . . . .21 B/A Products . . . . . . . . . . . . . . . . . . . . . . . .11, 61 Beacon Software . . . . . . . . . . . . . . . . . . . .21, 61 Best Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Bowers Insurance . . . . . . . . . . . . . . . . . . . . . . .62 Boxes 4 U / Crash Flim . . . . . . . . . . . . . . . . . .64 Clore Automotive . . . . . . . . . . . . . . . . . . . . . .28 Collins Dollies . . . . . . . . . . . . . . . . . . . . . . . . .35 ComeUp Winch . . . . . . . . . . . . . . . . . . . . . . . .34 Custer Products . . . . . . . . . . . . . . . . . . . . . . . . .3 CW Mill Equipment . . . . . . . . . . . . . . . . . . . . .56 Dan Messina . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Dangelo's Custom Built . . . . . . . . . . . . . . . . . .60 Detroit Wrecker . . . . . . . . . . . . . . . . . . . .14, 19 Direct Equipment . . . . . . . . . . . . . . . . . . . . . . .62 Dynamic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 ECM Performance . . . . . . . . . . . . . . . . . . . . . .49 Evans Cooling . . . . . . . . . . . . . . . . . . . . . . . . . .24

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Eye3Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Flash Equipment . . . . . . . . . . . . . . . . . . . . . . . . .5 Flow Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Hal Kresser Insurance . . . . . . . . . . . . . . . . . . .64 Hallmark Consultants Inc . . . . . . . . . . . . . . . .64 Herd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Holly's Message Service . . . . . . . . . . . . . . . . . .38 Hubcaps Unlimited . . . . . . . . . . . . . . . . . . . . . .62 IAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 In The Ditch Towing Products . . . . . . . . . . . . . .9 Industrial Netting . . . . . . . . . . . . . . . . . . . . . . .62 International Towing and Recovery Hall of Fame & Museum / Wall of the Fallen . . . . . . . . . . .32, 33 Jerr-Dan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .BC KBK Insurance . . . . . . . . . . . . . . . . . . . . . . . . .63 Larson Electronics . . . . . . . . . . . . . . . . . . . . . .43 Lattimer's Warehouse . . . . . . . . . . . . . . . . . . .64 LDC Insurance . . . . . . . . . . . . . . . . . . . . . . . . .63 Lift and Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Lodar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Loganville Ford . . . . . . . . . . . . . . . . . . . . . . . . .59 Mfr. Express . . . . . . . . . . . . . . . . . . . . . . . . . .IBC Miti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 NA Bancard . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Ohio Power Systems . . . . . . . . . . . . . . . . . . . .57 Pillow Protection . . . . . . . . . . . . . . . . . . . . . . .63 Powerbilt Wreckers . . . . . . . . . . . . . . . . . . . . .37 Recovery Billing Unlimited . . . . . . . . . . . . . . .26

Tow Professional | Volume 3 • Issue 9 | www.towprofessional.com

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Recovery Consulting Services . . . . . . . . . . . . .49 Robert Young's Wrecker Sales & Service . . . .61 Rugged Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 RV Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 S&J Manufacturing . . . . . . . . . . . . . . . . . . . . . .52 SnappyBox . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Steck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Surefleet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Tom Tom . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IFC Tops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Towmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Towmate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Tracker Management . . . . . . . . . . . . . . . . . . . .18 Travis Barlow . . . . . . . . . . . . . . . . . . . . . . . . . .63 Triple K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Tru-Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Tru-Hitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 United Plastics Fabricating . . . . . . . . . . . . . . . . .7 USAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Virgo Fleet Suplies . . . . . . . . . . . . . . . . . . . . . .64 VTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Weiss Insurance . . . . . . . . . . . . . . . . . . . . . . . .63 Winshield Cam . . . . . . . . . . . . . . . . . . . . . . . . .62 Worldwide Equipment . . . . . . . . . . . . . . . . . . .61 Wrecker Rentals . . . . . . . . . . . . . . . . . . . . . . .36 Yale Cordage . . . . . . . . . . . . . . . . . . . . . . . . . .15 Zacklift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61