Tow Professional: Volume 13, Issue 6

Women OF TOWING

INSIGHTFULTALK

FUEL4THOUGHT Volume 13 • Issue 6 • 2024 www.towprofessional.com

Adrian Lara Alex W. Bleickhardt Andres Garcia-Boligan Arnold Metellus Bryan Jose Santiago Martinez Claude E Johnson Jr. Craig D. Boone Darrell Guillory Frank L. Ingram Gregory W. Hostetler Husam Raji Shuibat Jack Jacobsen Keagan Spencer Kyle M. McCullough Randy Lopez Ricky D. Williams Robert L. Myers Wade Bivins Shannon Thibodeaux Tommy R. Mckee Sr. Tyler W. Henshaw Vincenzo Petrella William E. Mahady II

2024

WALL OF THE

FALLEN

+

Industry News Wheel Lifts & Recovery Equipment

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TOW PROFESSIONAL

CONTENTS

INDUSTRY NEWS TOWING & RECOVERY

Volume 13 • Issue 6 WWW.TOWPROFESSIONAL.COM

WHEELS LIFTS & RECOVERY EQUIPMENT

6 | LTI Tools 22 | Traxero 8 | LTI Tools 24 | Steck Mfg / 10 | Daniel Johnson Recovery Milton Ind 14 | James Garside First Aid 25 | Zips / 18 | Museum Hall of Fame Inductees AW Direct 20 | Jeffery Godwin Hall of Fame

Women OF TOWING B Y M I C H E L L E S U K O W ///

36 | Collin’s Hi-Speed® Dolly

38 | Jerr-Dan

40 | Dynamic Mfg

44 | Worldwide Equipment

46 | Zips / AW Direct

49 | Hide-A-Lift

26 | Empowered and Driven

INSIGHTFULTALK B Y D A N M E S S I N A ///

28 | Problems Need to be Addressed Tow Companies vs. Motor Clubs

HAZMAT & SPILL CONTROL FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

32 | Vans for Veterans

52 | Awaken the Hazmat Hero Within IN EVERY ISSUE

4 | Publisher’s Letter 59 | Dealers Place 63 | Market Place 64 | Ad Index ON THE COVER

2024 Wall of the Fallen 2

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

Women OF TOWING

INSIGHTFULTALK

FUEL4THOUGHT Volume 13 • Issue 6 • 2024 www.towprofessional.com

Adrian Lara Alex W. Bleickhardt Andres Garcia-Boligan Arnold Metellus Bryan Jose Santiago Martinez Claude E Johnson Jr. Craig D. Boone Darrell Guillory Frank L. Ingram Gregory W. Hostetler Husam Raji Shuibat Jack Jacobsen Keagan Spencer Kyle M. McCullough Randy Lopez Ricky D. Williams Robert L. Myers Wade Bivins Shannon Thibodeaux Tommy R. Mckee Sr. Tyler W. Henshaw Vincenzo Petrella William E. Mahady II

2024

WALL OF THE

FALLEN

+

Industry News Wheel Lifts & Recovery Equipment

Why do most towing professionals choose Towbook?

We could tell you, but our clients say it best.

(Scan the code below with your phone’s camera to hear from real Towbook clients)

www.towbook.com

PUBLISHER’S

LETTER

Volume 13 • Issue 6 WWW.TOWPROFESSIONAL.COM

TM

Professional Your Resource for Towing & Recovery

W

elcome to another issue of Tow Professional magazine. We, once again, thank our tow professionals for not only their loyalty to our publication, but their loyalty to our vendors over the past 13 years has made an impact on our industry. This year has been a barn burner and fast-paced to say the least. The decisions we make now in business are more important than ever!

Tow Professional, through our editors and unique features on the products and services, take pride in giving you the key information to make those quality decisions. In this issue, we honor our inductees into the Hall of Fame for their never-ending support of our industry.

Tow Professional takes a moment to spotlight the International Towing Hall of Fame’s very own Jeffery Godwin. We highlight his journey of servitude to this industry, that has birthed the Survivor Fund, resulted in tremendous growth for the museum, and started many programs that greatly impacted the growth and passion of our industry.

In this Issue’s installment of Fuel for Thought, DJ Harrington talks about our new joint program with Tunnel to Towers and Tow Professional magazine and podcast. Readers, we joined together to provide passenger vans for our homeless veterans. This is a program we need your help with, and together we can make a difference! Dan Messina’s “Insightful Talk,” addresses the growing gap between motor clubs and tow companies, and the communication that is needed! Michelle Sukow with her installment of “Women of Towing,” reminds us of the value of empowered and driven women!

This issue gives back to those who have fallen while serving this great industry. We also look at products for Wheel Lifts and recovery vehicles.

Jerr-Dan features 2 of our Top Product picks for the year that enhance your visibility and safety while on scene, again showing their commitment to bring our tow professionals home safe every day! Dynamic showcase their line of products assured to give you the tools to lead your market. Worldwide Equipment shows the unlimited ways a Hackney unit could become a key tool to take your business to the next level. Hide-A-Lift showcases their products, providing a quality and cost-effective way to enter the market with a proven money maker! Zips as always drops valuable information to consider before you purchase your next shackles.

If you have looked for ways to expand your business, don’t miss this feature from Perry Beaty of Hazmat Responder Network, “Awaken the Hazmat Hero Within.” Find out how to get the cost-effective training needed to add another revenue stream to your business. Thanks again for your valued loyalty to our vendors, and I pray God’s blessing and protection over our beloved industry & nation!

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

PUBLISHER Darian Weaver President & Publisher darian@towprofessional.com

PRODUCTION Sheila Maynard Editor Derek Gaylard Creative Director derek@ryecroftcreative.com Cody Webb BLP Media & Design Digital Director cody@blpmedia.com Bogey Cat as Office Manager

CONTRIBUTING WRITERS Perry Beaty James Garside DJ Harrington Dan Messina Brian Riker Michelle Sukow

Executive and Advertising Offices 1005 Mountain Trace Birmingham, AL 35242 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., 1005 Mountain Trace, Birmingham, Alabama, 35242, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices.

Tow Professional is distributed to qualified Towing & Recovery’s Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher.

It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

INDUSTRY NEWS TOWING & RECOVERY

NEW Seven-Piece, Half-Inch Drive Flip Socket Set Easily Removes Standard and Damaged Capped/Clad Lug Nuts

L

TI Tools introduces the NEW Seven-Piece Half-Inch Drive Flip Socket Set (LT1237) to easily remove standard, or damaged capped/clad lug nuts. Each six-point flip socket features dual hex sizes, covering 12 of the most common lug nut sizes.

The professional-grade Flip Socket Set is ideal for any technician at a repair or tire shop who removes wheels on cars and trucks with standard or damaged lug nuts. This set is also perfect for emergency roadside assistance providers and any driver that may need to remove stubborn lug nuts.

This half-inch-drive flip socket set is extremely useful when changing tires, repairing brakes, replacing ball joints and bushings and much more. The versatile double-sided lug nut sockets can be used with an impact wrench, air ratchet, breaker bar, or torque wrench.

“The sockets’ thin-walled design allows users to reach fasteners where there is less side clearance,” said Milton Specialty Tool Group General Manager Jeffrey Del Rossa. “Additionally, these high-quality sockets are manufactured with chrome moly steel and coated with a black oxide finish. They have high tensile strength and anti-corrosive properties, ensuring the toughness and long-lasting properties of these Flip Sockets.”

The Seven-Piece Flip Socket Set is available from Milton Industries Specialty Tool Group’s LTI Tools. For more information on the NEW SevenPiece 1/2-Inch Drive Flip Socket Set, visit: ltitools.com. ltitools.com 4500 W. Cortland St. Chicago, IL 60639 773-235-9400 supportlti@miltonindustries.com 6

1/2-Inch Drive Flip Socket Set (7-Piece) - LT1237

Say Goodbye to Stubborn Lug Nuts!

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Check out our 1/2 Inch Drive Flip Socket Set - 7 Piece!

• Durable and reliable • Perfect for any toolbox • Easy to use Get yours now and make your life easier!

SHOP HERE: https://ltitools.com/ collections/wheel-and-brake/products/ 1-2-inch-drive-flip-socket-set-7-piecedamaged-clad-lug-nuts

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

NEW Comprehensive 10-Piece Wheel Stud and Bolt Rethread Master Kit Saves Time by Reducing Need to Replace Wheel Studs or Bolts on The Hub

L

TI Tools, a Milton Industries Company, introduces the NEW 10-Piece Wheel Hub Master Rethread Kit for Damaged Studs and Bolts. This time-saving tool set is the most comprehensive solution on the market. It allows technicians to quickly repair damaged wheel threading on a variety of vehicles. Auto, Truck and Tire Technicians appreciate the value and convenience of two rethread kits in one—a precision external stud repair set and an internal bolt tap rethread kit.

The Wheel Rethread Master Set includes four unique split dies for stud repairs covering more than 90 percent of domestic and import vehicles, including light trucks. Die sizes consist of M14 x 2.0, M14x 1.5, M12 x 1.25, and M12 x 1.5 The kit also contains replacement O-rings for the split dies as well as a 2-pin socket adapter and a handy thread gauge. The thread gauge allows the technician to quickly and accurately identify the exact die size to use for the rethread repair. Additionally, this new kit includes four bolt tap thread chasers for import car mounting bolts, import and domestic hex, and even chrome encapsulated fasteners.

“Wheel mounting fasteners become corroded regardless of where the vehicle is driven. They can easily become damaged during a brake job or rotor replacement, especially with unlike

10-Piece Wheel Hub Master Stud & Bolt Rethread Kit

materials used in the manufacturing of today’s high-end wheels,” said Milton Specialty Tool Group General Manager Jeffrey Del Rossa. “The new LT922 Master Wheel Rethread kit is a musthave, staple item for any tech’s tool box for cleaning, repairing, and lubricating wheel fasteners. The kit is ideal for

“The new LT922 Master Wheel Rethread kit is a must-have, staple item for any tech’s tool box for cleaning, repairing, and lubricating wheel fasteners.”

—Jeffrey Del Rossa, Milton Specialty Tool Group General Manager

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

Tire Stores, Brake & Muffler Shops, Automotive Technicians and DIY-ers working on their own vehicles.”

The NEW 10-Piece Wheel Hub Master Rethread Kit is available from Milton Industries Specialty Tool Group’s LTI Tools. For more information visit: ltitools.com.

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INDUSTRY NEWS TOWING & RECOVERY

Importance of the Right Tools and Knowledge!

N

o doubt, all of us know the importance of having handy the right tools and knowing how to use them correctly.

Together, it can mean a job completed well, without any loss of equipment, property or life. Such was the case on July 6th, 2024, at Hurst Towing.

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The team at Hurst Towing received a call about a rolled over machine.

Dispatch contacted Daniel, and he headed to the site immediately. When he arrived on scene, the machine was going downhill in the customer’s backyard. The machine was a Mini Derick Digger on Tracks (drill rig).

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

Daniel located the weight plate, stating the machine was 25,000 pounds. He set his truck up and went to work on rigging and running lines.

Daniel came off the side pull with 3 lines to the load. Then, came off the side (using his Baileys towing supplies state pocket side puller) with the bed winch 2 lines to the load and dead manning back to the side puller. He used 3/8 G-100 chain, 8 1/2-ton screw pin shackles, 1 master link, 36’ 4” flat strap doubled up with his wreck master buckle and 5 snatch blocks (4-ton).

He was able to upright the machine without moving or damaging the customers brand new fence post.

The day ended well for Daniel. It’s important to know that Daniel had no problem assessing what needed to be done because he already had the right tools and knowledge of their use to complete the job with confidence.

You’ll be glad to know that the new fence post wasn’t harmed.

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

Tow Truck First Aid Kits

T

hose with wrecker experience know the risks of responding to motorists in need. Although “Move over” laws in many states require drivers to change lanes away from emergency vehicles, ANSI reflective clothing helps make tow operators more conspicuous -especially during inclement weather and darkness, highways are always dangerous.

An open IFAK showing its contents.

Critical minutes, even seconds, can make a difference in an emergency and that’s why every tow truck should have a first aid kit, sometimes called as an IFAK (Individual First Aid Kit). Kits differ in size and design, but contents generally include gloves, a tourniquet, gauze/dressings, tape, shears and a CPR face shield.

An example of a headrest mounted IFAK.

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

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The NC Tow Truck and Trade Show is an event designed for professionals engaged in the towing and recovery business. Attendees will be able to see the latest designs of towing equipment and accessories

SAVE-- THE SAVE THE-- DATE

To be the first to get information about exhibiting at the Show, please contact:

TOWING AND RECOVERY PROFESSIONAL OF NC P.O. Box 49661 | Greensboro, NC 27419

trpnc@nctowing.org | (919) 921-8194

INDUSTRY NEWS TOWING & RECOVERY

An example of a tourniquet.

The IFAK should be readily accessible. One good location is the passenger seat’s headrest. Some kits are designed to be attached there because the front of the headrest is often accessible to drivers and bystanders.

A medically trained, well-equipped tow operator may be the first one on scene to render life-saving aid. The American Red Cross, American Heart Association, and American Safety and Health Institute are well-known organizations that offer CPR and first

aid training, often at little or no cost to students. Additionally, The American College of Surgeons offers a class called, Stop the Bleed (https://www. stopthebleed.org/training/), where students receive hands-on training in hemorrhage control through direct pressure, tourniquet application, and wound packing.

A recent example of a tow truck operator rendering critical care came in August 2019 on the New Jersey Turnpike near exit 8A. Alex

Petruccio, of Windsor, New Jersey witnessed the horrific event when the disabled motorist of the car he was to tow, was struck by another car, severing the lower leg of his customer.

With prior training as an EMT and lifeguard, Petruccio quickly packed the bleeding wound with paper towels and improvised a belt as a tourniquet. His quick actions are credited with saving his customer’s life. As Petruccio said, “I could not stay there, watch that happen, [and] not do anything.”

The American College of Surgeons offers a class called, Stop the Bleed (https://www.stopthebleed.org/training), where students receive hands-on training in hemorrhage control through direct pressure, tourniquet application, and wound packing.

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

46

TH

MIDWEST SEPTEMBER 12TH – 15TH

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• **NEW** Camping On-Site • Live Demos • Seminars • Light Show • Beauty Contest • Lots of Kid Activities • Safety Fashion Show

For Show and Hotel Information, Contact Bruce Bender

513-831-7469 • bruce@trao.org

• Thursday — Hog Roast • Friday Night — Live Auction followed with Karaoke & Poker • Saturday Night — Candle Light Vigil • Saturday Night — Party in the Parking Lot with a Live Band • Sunday Morning — Free Breakfast & Awards

midwesttowshow.org

INDUSTRY NEWS TOWING & RECOVERY

The Importance of the Towing Hall of Fame

BY MIKE PORTER, PRESIDENT TDR WAY

I

n Chattanooga, Tennessee, at the base of Lookout Mountain, is the International Towing and Recovery Museum. Part of the museum recognizes and honors the men and women who have been inducted into the Towing Hall of Fame.

The first class, inducted in 1986, consisted of 27 members from six countries: Australia, Canada, Mexico, South Africa, United Kingdom and United States. Industry professionals came together and selected individuals who made a difference worldwide.

Being inducted into the Towing Hall of Fame is a prestigious honor that recognizes individuals who have made significant contributions to the towing industry. Inductees are celebrated for their dedication, innovation, leadership, and positive impact on the industry and the community. This recognition serves as a testament to their hard work and

commitment to advancing the towing profession.

Inductees have been honored for a variety of reasons, all of which reflect their outstanding achievements and influence within the towing industry. These reasons can be broadly categorized into three main criteria: 1. Industry Innovation: Inductees

are recognized for demonstrating innovation through a product or service that has had a transformative impact on the industry. By introducing new technologies, processes, or solutions that enhance efficiency and safety, they have propelled the towing industry forward into the next century. Their contributions have not only improved the operations of towing companies but have also raised the standards for the entire industry.

The 2024 honorees are, in alphabetical order: • William Clayton of Nambour, Queensland, Australia • Francis D. Coady of Seabrook, NH • Jean Georges, Menil-aux-Bois, France • Jeffrey Godwin of Longview, TX • Kevin Goodyear, Enterprise, AL • Joseph R. Haines, Jr., of Columbus, NJ • Walter R. Mayer, Brookhaven, GA • William G. Miller II, Ooltewah, TN • Jack Wendell Richards (posthumous), Alberta, Canada 18

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

2. E xemplary Leadership: Another

key criterion for induction into the Towing Hall of Fame is exemplary leadership within a tow company.

Inductees must have led a towing business for a minimum of 20 years, demonstrating exceptional management skills, integrity, and a commitment to promoting a positive image of the towing industry. Their ability to build strong relationships with their employees, customers, and the community at large sets them apart as role models for others in the industry.

3. Impactful Projects: Inductees are

also recognized for their involvement in significant projects that have had a lasting and dynamic effect on the towing industry. Whether through pioneering new techniques, advocating for industry-wide improvements, or leading initiatives that benefit the community, these individuals have made a tangible difference in shaping the future of towing. Their visionary approach and collaborative efforts have helped drive positive change and progress within the industry.

Overall, being inducted into the

Towing Hall of Fame is a mark of distinction that celebrates the achievements and contributions of exceptional individuals in the towing profession. It signifies a legacy of excellence, dedication, and service that has left a lasting imprint on the industry and inspired others to follow in their footsteps. As a beacon of honor and recognition, the Towing Hall of Fame serves as a tribute to those who have made a meaningful impact and helped shape the towing industry into what it is today.

SCAN FOR MORE INFO

INDUSTRY NEWS TOWING & RECOVERY

A Belief in Commitment

BY MIKE PORTER, PRESIDENT TDR WAY

J

effery Godwin, a name synonymous with dedication and passion for the towing industry, believes in commitment to his family, his friends and the industry he loves. Through tireless efforts, natural creativity, the ability to plan for the future and a lot of sleepless nights, he has not only helped shape the industry but is also leaving a lasting legacy for generations to come.

Since 2005, Godwin has spent countless hours working on and leading his true industry passion, the Survivor Fund, showcasing his deep-rooted compassion and empathy for those in the towing community facing hardships.

His relentless pursuit of supporting and uplifting others in times of need has earned him the respect and admiration of his peers. And his dream of one day celebrating a year with no roadside towing operator fatalities remains a driving force in all that he does for towing and recovery.

For the past twenty years, Godwin has shared his wisdom and leadership talents with many industry organizations: • As the 1st Vice President of the International Towing & Recovery Hall of Fame and Museum since 2017, Godwin has played a pivotal role in preserving the rich history and heritage of the towing industry.

• From 2011 to 2016, Godwin served as the TRAA Associate Member Representative to the Board, where he effectively represented the interests of towing professionals and advocated for their rights and welfare. His strategic insights and collaborative approach have helped shape policies and initiatives that benefit the entire towing industry.

• His involvement as the Co-Chair of the Wall of the Fallen Committee since 2005 further underscores his deep sense of duty towards honoring the sacrifices of towing professionals who have lost their lives in the line of service to

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the motoring public. His unwavering commitment to preserving their memory and legacy is a testament to his profound respect for those who have dedicated their lives to serving others.

• As a pioneer in the towing industry, Godwin has made significant contributions to its advancement and growth. He played a role in the early development of TOPS software which has since revolutionized the way towing companies manage their operations, streamlining processes and increasing efficiency. Godwin was also heavily involved in the development of the earliest digital dispatching. More than 25 years ago, he began connecting those who needed service with those that could perform the work.

• Moreover, Godwin co-founded the International Towing & Recovery Hall of Fame Museum Survivor Fund in 2005, evidence of his unwavering

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

dedication to supporting the families of towing professionals in times of need. The fund’s ongoing growth and increasing payouts to eligible families is a tribute to Godwin’s ability to effectively share his views on the importance of the towing and recovery industry caring for their own.

In addition to his numerous accomplishments, Godwin co-founded FTI Groups Inc, the parent company of towPartners, a resource discount purchasing program that has saved towing companies over $50 million.

His innovative approach to business and his commitment to helping towing companies thrive have made a significant impact on the industry.

Jeffery Godwin’s legacy will continue to inspire and guide future generations, leaving an indelible mark on the industry for years to come.

NOVEMBER 5-7, 2024

To Sign Up Visit: www.AlabamaTowingandRecoveryAssociation.org

INDUSTRY NEWS TOWING & RECOVERY

Why Efficiency Matters in the Towing Industry

BY TRAXERO

W

hen it comes to efficiency in the towing industry, small changes can equal big results. With fierce competition, tow prices lower than ever, and inflation at a 30-year high, now, more than ever, small improvements can make massive differences.

But efficiency isn’t just about being fast—it’s about being smart. The ability to swiftly adapt and respond can

significantly differentiate your towing business in a crowded market.

You might be thinking, “What’s the big deal about shaving off a few seconds here and there?” In this industry, those few seconds add up. A faster response time can mean securing a contract over a competitor. A quicker hook-up can mean fitting in an extra tow per day.

And an efficient dispatch system can lead to smoother operations and happier

Today, you can begin to make small changes, gather fresh perspectives, and watch those little wins accumulate into something much bigger.

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customers. Even the speed in which we answer the phone can make a long-term difference to the success of our towing operations.

Each incremental change might seem minor on its own, but when combined, they can lead to significant gains in productivity and profitability. In the book Atomic Habits, author James Clear said, “…if you can get 1% better each day for one year, you’ll end up 37 times better by the time you’re done.”

While every towing operation is unique, there are common areas where small changes can make a big impact: Dispatch - explore the efficiency of communication between dispatchers and operators and identify areas that can be improved and provide your customers with an enhanced experience.

With TRAXERO Towing Management Software You Can… Exceed Your Customers’ Expectations Your customers are having a rough day when they call you, so help ease their burden with tools in your towing software like the ability to pinpoint their exact location with a simple text message link.

Integrate Your Motor Clubs From AAA, GEICO, and Allstate to Agero, HONK, Tesla, and more, our Towing Management Software can receive your digital dispatches and also submit completed invoices so you receive timely payment.

Track Your Fleet In Real-Time Integrate your GPS asset tracking in your Towing Management to know where your trucks are and be able to accurately assign the next job in a flash.

Equipment - ensure your equipment is in good condition and able to service the needs of your customers and not putting your operators at risk with issues on the roadside.

Processes - review your current processes and identify pain points to implement solutions to ease bottlenecks and simplify your workflow.

The key is to not wait to start. Today, you can begin to make small changes, gather fresh perspectives, and watch those little wins accumulate into something much bigger. Be sure to track your progress to see what is working and what needs further adjustment to improve.

Remember, every little bit counts!

Unlock Your Business Insights Built-in reporting modules offer hundreds of reports, which allow you to look at your data in a variety of ways and measure the health of your business and uncover areas of improvement and opportunity.

Maximize Your Growth Potential TRAXERO offers some of the industry’s leading Towing Management Software that is designed to grow with you as you take on large, more complex and lucrative jobs.

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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INDUSTRY NEWS TOWING & RECOVERY

NEW EasyWedge Inflatable Air Bag Three-Pack Combo Features Durable Bag Construction Allowing Insertion in Tight Spots For Smooth, Efficient Operations Steck Manufacturing is proud to introduce the commercial-grade EasyWedge Inflatable Air Bag Threepack Combo (STC32925). This durable, multi-use air wedge trio is ideal for emergency vehicle access, vehicle repair applications, construction (window and door casement fitting), appliance leveling, DIY home use and much more.

The EasyWedge trio consists of three bags perfectly sized for an infinite number of markets and applications.

Each EasyWedge air bag is also sold separately. With a compact size and lightweight build for easy insertion into tight spaces, these air wedges feature a non-marring design, ensuring that

Towing Management Software

surfaces, trims, and finishes remain unharmed.

With durable construction for heavyduty use, all air bag edges are highfrequency sonic welded, maintaining a tight seal for years of professional use.

The air shim bag squeeze pump allows for easy, one-handed operation and precision inflation control as well as quick deflation.

“The size and power of these three EasyWedge air wedge bags make them essential tools for towmen, vehicle repair professionals, contractors, and others,” said Milton Specialty Tool Group General Manager Jeffrey Del Rossa. “They provide a reliable solution

Auction Software

for accessing hard-to-reach areas during lockout, auto repair, building construction and many more situations.”

The three-bag air wedge combo kit and individual bags are available from Milton Industries Specialty Tool Group’s Steck Manufacturing. For more information on the NEW EasyWedge Inflatable Air Bag Three-Pack Combo, visit: steckmanufacturing.com.

Lien Processing & Notification

Fleet Tracking & Dashcams

Business Tools for the Modern Tower

800.428.4715 TRAXERO.com 24

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

Zip’s Towbar Adapter for Chevron AutoGrip II

Own a light-duty wrecker or car carrier with a Chevron AutoGrip II autoloader?

If so, here’s another option from Zip’s to tow pickups, box trucks or other vehicles with steel or reinforced bumpers. With the retractable L-arms in the folded position, this towbar adapter bolts onto the crossbar and allows the wheel lift to operate as a chain sling. The rubber inserts cushion any contact with the vehicle to avoid unnecessary damage to the casualty during the hook-up process. This adapter can be used on front or rear tows. Sold individually or in pairs.

Order Item # ZAW-TACA at Zips.com

SafeAll Proportional Remote Control Control car carrier functions with a twist of the wrist.

Zip’s Chevron 408 Fork Receiver Kit

More fork positions with Chevron 408 adapter from Zip’s.

Increase the versatility of your Miller Chevron 408 Auto Grip II autoloader with this set of bolt-on Fork Receivers from Zip’s. Featuring a capacity of 4,000 lbs. as a set, this pair of welded steel adapters offers three fork positions, which allows the tow operator to set forks where needed. By improving the functionality of the wrecker, a tow company is able to handle a larger variety of calls, thereby increasing profits and seeing a return on their investment.

The Proportional Remote Control from SafeAll is a great way to control your car carrier functions from a safe distance with a simple twist of the wrist. This state-of-the-art technology prevents the car from surging during the loading process, eliminating unnecessary property damage and reducing the risk for personal injury. With a signal range of 300 feet, this remote can be safely operated from inside the cab or away from the shoulder of the road. Stay out of harm’s way with this intuitive technology from SafeAll and Zip’s AW Direct.

Order Item # SA-RCS at Zips.com

Order Item # ZP-202390K at Zips.com www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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Women OF TOWING B Y M I C H E L L E S U K O W ///

EMPOWERED AND DRIVEN: Women Leading the Way in Towing

H

ow lucky am I to be sharing my lessons, experiences, and wins with all of you in every publication? Well, that is at least until Darian gets tired of me! I have to say, authoring these articles has been one of the most exhilarating adventures of my professional life. This opportunity in not taken for granted and very much look forward to what is to come. Thank you to everyone who has reached out to me about the articles I have published—your support means the world to me!

As this article goes to print, I am shifting my focus a bit as we head into the last quarter of the year and plan for the next year. Brace yourselves because I will be shining a spotlight on the incredible women in our industry. Yes, the GOATs of towing—the rockstars who make things happen every day. I will be interviewing the trailblazers, the game-changers, the women who are making a difference both inside and outside of the industry. We are so lucky to have so many amazing women in the towing industry! Not only do they tow, oversee office work, or manage safety positions in their companies, but they also volunteer their time for community projects, donate to industry-related causes, and lead various clubs.

Some of these incredible women even dispatch from home while homeschooling their children. The list of their incredible talents and contributions

goes on! Why limit it to just towing, right???

Guess what that means? I need your help! Unless you like me babbling on….. then hey, I got you!! If you know a phenomenal woman who deserves to be recognized, send me an email! I have already received a few nominations and have been working on those edits. Let’s highlight these women to encourage and inspire those who are just taking their first steps in this industry.

Ladies, it is time to promote yourselves! Don’t be afraid to toot your own horn. It is high time we celebrate our accomplishments and show the world what we are made of.

I am looking for you! I am looking for your mentor! I am looking for anyone who has made a difference in your community. We are more than just women in towing. We are mentors, leaders, and community changers. Our impact goes beyond the industry, and it is time to celebrate all the ways we contribute to making the world a better place. Writing and sharing these stories is an honor, and I cannot wait to see the incredible nominations that come in.

So, to all the amazing women of towing—keep rocking, keep inspiring, and keep being the extraordinary individuals you are. And to my readers, thank you for being part of this journey with me. Stay tuned for some seriously empowering stories in the upcoming issues.

We are more than just women in towing. We are mentors, leaders, and community changers.

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

IMAGE BY FREEPIK

Do you know a towing lady who deserves recognition?

Please send Michelle Sukow or Tow Professional a message.

We would love to share her story! (michelle@michellesukow.com)

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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INSIGHTFULTALK B Y D A N M E S S I N A ///

Problems Need to be Addressed Tow Companies vs. Motor Clubs

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

W

hen I sold my business, I wanted to stay in the industry. So, I started to hold seminars at tow shows. As I would talk to tow companies, the consensus was they were having issues with motor clubs with things like: 1. Low pay for tows 2. Short pays 3. No pays 4. Long time to get paid

and the customer was provided the following: 1. They did not have to stand on the side of the road waiting for a tow truck.

2. They felt safer because they could see the tow truck coming towards them.

3. The consumer was being serviced by a professional.

TowTrax has been a very successful company, and we continue to grow while our revenues keep doubling every year as we continue to grow. TowTrax is now giving you the opportunity to be a part of our success by becoming a partner and investing in TowTrax. If you are interested give me a call.

In my business, I never ran club calls so I could not feel their pain. I wondered why they continued to run these calls even though they had all these problems. Tow companies were offered volumes by the clubs, and they thought that would offset the issues.

Therefore, I needed to address these issues and see if there was something that I could do. After talking to some of the motor clubs to hear their side of the story, I learned that motor clubs were formed to protect the consumer from tow companies that were charging too much for their services. If I needed to be the middleman, then so be it.

That way, the tow company did not have to deal with the motor club, and the motor club did not have to deal with the tow company.

That’s when I started TowTrax. It was fair to the tow company because when a tow company gets a tow from TowTrax it provided the following: 1. A fair price for their tow 2. They would get paid within a week of their tow.

3. It was usually within 10 to 15 miles.

4. For some companies, it gave tows that they never had.

I had to make sure it helped the motor club as well. For them, it provided the following: 1. Was not being over charged by the tow company.

2. They did not have to talk with the tow companies.

3. E.T.A. under 35 minutes 4. Their customer did not have to wait a long time for the truck.

I realized this also addressed the problem that the consumer was having, www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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INSIGHTFULTALK B Y D A N M E S S I N A ///

Tow Companies vs. Insurance.

I addressed one issue, it’s now time to see what I can do about the next issue tow companies will be facing. When speaking with the tow companies, lots of them felt the next problem to face will be insurance for their company.

Some of the issues they face are: 1. Insurance companies are no longer offering insurance for the towing industry.

2. The companies that stay are raising their prices.

3. They dispute claims presented by tow companies.

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4. The tow companies’ insurance goes up every year.

5. Requirements are to strict.

I decided to investigate. Therefore, I started an insurance company that would support only the tow industry. It would be set up like USAA where they offer insurance only to the military.

After surveying lots of tow companies, 85% of them said that they would switch insurance companies and were interested in helping to start it.

My thoughts were, if we had our own industry insurance company, we

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

could provide the following: 1. We could establish fair rates.

2. If you had minimal claims, your insurance would go down.

3. We could identify the types of claims we were getting and set up training to avoid those claims in the future.

4. We could establish other training as needed for the industry.

5. You would never worry about being canceled because of a claim, no matter the size of the claim.

6. We could pay each state association, $50,000 annually

I asked 50 random tow companies what they paid annually and what claims were filed and it turns out they paid over 4 million and filed less than $350,000 in claims.

I asked 50 random tow companies what they paid annually and what claims were filed. They paid over 4 million and filed less than $350,000 in claims. I found that to be outrageous. It made me realize that insurance companies were making a ton of money. I figured if we had our own insurance company, we could put money back into the industry.

We could help each state association, the Wall of the Fallen, the Towing Hall of Fame, and provide education as needed.

I have done lots of research about selling insurance in a state. It costs a

minimum of $2 million; some states were 3 million, and Texas requires a million. I looked at requirements of 35 states, and these were the numbers.

I cannot start an insurance company unless we have at least 10 million in the bank. I would hire insurance experts in the industry to be a part of this and add full-time legal staff to fight the law suits we are constantly experiencing.

I would be happy to start this if I had some help from the industry. As a part of the company, you would have ownership, with no liability to worry about at all. Give it some thought and

call me at 469-774-0340.

The last item I’m working on is to provide a way for you to purchase things you need for your company when money is short. TowTrax being supported by Stranded is now offering a credit card that is interest free for the first 6 months with flexible dollar amounts. It would be limited right now to certain stores, but we plan on growing its usage.

Tow companies are always facing new challenges when running their company. We are here working to make your life better.

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31

FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

32

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

MAKE TOWING EFFORTLESS WITH OUR ADVANCED TOOLS

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VANS FOR VETERANS

T

here’s no doubt that you know where you were on September 11th, 2001. Those attacks on our country affected many people. I personally know someone who lost a person in the twin towers and can remember the sign that my wife added to her car which read, “United We Stand.” Those who died or were injured that day will be remembered for their sacrifice.

You probably know that on 9/11 Frank Sillers also lost his brother who was a New York City Firefighter that entered the Twin Towers but never returned. In his brother’s memory, Frank created Tunnel to Towers Foundation to help families of someone who died that day. Later, Tunnel to Towers started taking care of first responders which includes military, law

enforcement and firefighters.

Recently, I attended a friend’s memorial service and spoke with some friends. Our discussion was about Frank Siller’s Tunnel to Towers Foundation. Each one of those friends told me if I contacted them to see how they could help, then they would be all in. That was music to my ears because the rest is history. Here are the details as we discussed that day.

This past month, Tunnel to Towers Foundation unveiled plans for their newest Veteran’s Village located in Memphis, Tennessee. Their foundation has plans to eradicate veteran homelessness. As I explain the details, I hope I have your heart too.

Tunnel to Towers has purchased the shattered hotel on Riverdale Bend in Memphis and will transform it into

Tunnel to Towers has purchased the shattered hotel on Riverdale Bend in Memphis and will transform it into housing for America’s veterans.

Load & Unload Disabled Vehicles Faster I-Bolt Universal Tow Eye

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For More Information Visit WWW.STECKMFG.COM

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

You can listen to it in your car even with your children listening because there is no cussing, and we do end each podcast with a short prayer for our readers, listeners, vendors and for everyone working the white line.

housing for America’s veterans. Tunnel to Towers will renovate every dorm room, install new flooring, add furniture,

fixtures and appliances which will make each room an independent living space for America’s veterans. The Memphis

As you can see, they could use our help to find a small shuttle bus, and we can clean it up, add a wheelchair ramp, and it would be from all of us in the towing business.

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Veterans Village is scheduled to be completed in 2025 and will provide housing for over 100 formerly homeless veterans.

The Veterans Village is much more than just housing. The first floor will offer on-site comprehensive support services for residents, including job training, benefits assistance, education assistance, medical care access, mental health support, PTSD counseling, and addiction treatment. So, they will offer more than housing.

In 2023, the Tunnel to Towers Foundation launched its homeless

veteran program with a very ambitious mission of eradicating veteran homelessness nationwide. As of the writing of this article, T to T has provided housing assistance and services to more than 5,000 veterans. It’s a huge undertaking, but here’s the plan.

There are currently Veteran’s Villages opening in Houston, Texas; Riverside, California; West Los Angeles, California; and Phoenix, Arizona.

They’re moving forward because they have broken ground on the next two locations in Bradenton, Florida and Mableton, Georgia about an hour’s drive from me.

Before the end of this year, Tunnel to Towers will start additional Veterans Villages in Denver, Colorado; Charleston, South Carolina; Buffalo, New York and Harrisburg, Pennsylvania because new locations keep coming for these deserving veterans. With locations being added across this country, here’s how you can

help. Darian Weaver, President and Publisher of this magazine listened to my concerns and promised to join my committee. Tow Professional magazine and the podcast will help me and lead with the towing industry’s assistance.

I contacted T to T and asked what we can do to assist with this tremendous need to help our homeless veterans.

They could use vans to take the residents to doctor appointments, and special events during the year or maybe a weekly trip to Walmart for toiletries.

See where I’m going with this request?

If you can help in any way, I want you to have my contact information. My cell number is 770-301-4122 and my email address is dj@djsays.com.

As you can see, they could use our help to find a small shuttle bus, and we can clean it up, add a wheelchair ramp, and it would be from all of us in the towing business. Those of you reading this article care about homeless veterans in this great country. However, my sphere of influence

doesn’t go far enough.

So, I am looking for people to join my committee to help with this project. We need vans, used wheels, maybe an engine or transmission now and then. You might have these things in your yard. We will need wheelchair ramps and someone who could install the wheelchair ramp into a van that was donated. What I really need are people that have heard the call and are willing to help. Donate a van or just sign up to give $11 a month to Tunnel to Towers. To donate, go online to T2T.org.

It is very simple to do. Or make one call, that’s all!

Please let me know if you know someone with a van or want to help me put this program together. Nothing would please me more than to donate 2 vans to Tunnel to Towers for homeless veterans. With your help, I know we can do this.

Thank you in advance for hearing my request and acting upon it.

See you on the next podcast.

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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WHEEL LIFTS & RECOVERY EQUIPMENT

Collins Hi-Speed® Dolly

6th Generation Self-Loading Dolly SAFEST Safety First! Safety Ratchet System — for Tower Safety— Prevents accidents and provides more options in difficult environments, (like snow, ice, gravel, slopes, tight spaces), when loading.

MOST SERVICEABLE No expensive replacements or repairs — no cutting, welding or downtime.

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Replace damaged parts on the spot with common hand tools in just minutes.

LIGHTEST Heavy duty. Light weight. Industry’s lightest weight dolly. Weighing only 54 lb. with static load capacity at nearly 80x its own weight (4,280 lb. with 5.70x8 tires).

For more information, please visit www.collinsdollies.com.

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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WHEEL LIFTS & RECOVERY EQUIPMENT

6 Ton XLP Carrier Jerr-Dan’s light-duty 6-ton XLP Carrier is engineered to tackle tough loading challenges, offering an industry-leading load angle that ensures clearance for lowprofile vehicles. This carrier features Jerr-Dan’s exclusive No-Lube technology, which minimizes maintenance time and maximizes road time. Available in multiple deck lengths and materials, the XLP Carrier provides versatile and reliable solutions for various towing needs.

Contact your local Jerr-Dan dealer or visit www.jerrdan.com for more information.

ABOUT JERR-DAN

Jerr-Dan, LLC, an Oshkosh Corporation company, is a leading manufacturer of towing and recovery equipment.

Its comprehensive product line includes light-, medium-, and heavy-duty carriers and wreckers, industrial transporters, multi-car carriers, and rotators. Headquartered in Hagerstown, MD, Jerr-Dan’s products are supported by industry-leading warranties and a robust service network dedicated to towing professionals.

For more information, visit www.jerrdan.com.

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

Rear Awareness Indicator Lights

Jerr-Dan’s exclusive Rear Awareness Indicator Lights (R.A.I.L.) meaningly enhances rear visibility, assisting operators to remain safely in sight. Utilizing LED technology, these lights signal in darkness, fog, rain, and traffic, allowing for confident and safe operation. The R.A.I.L. system

provides an unparalleled angle of visibility while the bed is in the loading position. With the addition of blue light heads, visibility is further increased, making this option helpful in enhancing safety and efficiency in towing operations.

Contact your local Jerr-Dan dealer or visit www.jerrdan.com for more information.

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WHEEL LIFTS & RECOVERY EQUIPMENT

F

Driving Innovation in Towing

ounded in 1982, Dynamic Towing Equipment and Manufacturing began its journey in an 8,000-square-foot facility in Norfolk, Virginia. Today, Dynamic operates from a state-ofthe-art 60,000-square-foot facility, solidifying its position as a leader in the towing and recovery industry. With a legacy of innovation and excellence, Dynamic has transformed the landscape

of towing equipment, starting with the groundbreaking Original Self-Loading Wheel-Lift.

Revolutionizing Towing with the Self-Loading Wheel-Lift The Original Self-Loading WheelLift, introduced in 1983, was a gamechanger. Calvin Russ, the visionary founder of Dynamic Manufacturing, designed this revolutionary system to

Our mission is to: • Evoke the public conscious to understand they are the most powerful source to define life and death on our Nation’s highways.

• To educate and make them aware they need to make a life change so first responders can live theirs!

• To unite all common industry first responders to train, educate and motivate the public we serve to just

OVER ONE – LOSE NONE!

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overone.org

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enhance the speed, safety, and efficiency of vehicle repossession and towing.

Unlike traditional systems, the SelfLoading Wheel-Lift enabled operators to secure vehicles with a 90-degree hook-up in just 10 seconds—all from the comfort of the truck’s cab. This innovation quickly gained industry acclaim and became the preferred choice for towing and recovery.

Dynamic’s wheel lift technology quickly caught the attention of major urban centers. The Virginia Department of Transportation commissioned Dynamic to develop a specialized unit for towing and recovery on Norfolk’s bridges and tunnels. Soon, cities like Chicago and New York also adopted the Self-Loading Wheel-Lift, further solidifying Dynamic’s reputation as a pioneer in the industry.

New Ownership and Future Growth In February 2024, Dynamic Towing

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WHEEL LIFTS & RECOVERY EQUIPMENT Equipment and Manufacturing was acquired by CSTH (Commercial Specialty Truck Holdings, LLC), the parent company of EZ Pack Refuse Trucks and Continental Mixers.

This acquisition marks an exciting new chapter for Dynamic, bringing additional resources and opportunities for growth. CSTH is committed to expanding Dynamic’s operations while preserving the core values and innovations that have defined the company.

CSTH’s acquisition promises to enhance Dynamic’s reach and capabilities through the integration with One Source Parts (OSP). With locations across Florida, Kentucky, North Carolina, and Texas. OSP provides crucial installation support and product service for the towing and recovery market. Anthony Gentile, the former owner, will remain with the company in a senior role, ensuring a smooth transition and continued dedication to

customer satisfaction. “I am thrilled about this new opportunity with CSTH,” Gentile says. “The expanded footprint will allow us to serve more customers and continue delivering the excellence that has become synonymous with Dynamic.”

Showcasing Dynamic’s Popular Trucks Dynamic’s product lineup reflects the company’s commitment to quality, innovation, and customer satisfaction.

Among the highlights: • Dynamic 701: This model features a 5,000 lb. wheel lift with an optional negative power tilt. It is available in several configurations to suit various needs: the B (basic unit), the BDW (bed with deck winch), the BSW (bed with recovery boom and single winch), and the BTW (bed with recovery boom and dual winches).

Each configuration is equipped with standard features that meet city and

state towing contract requirements.

• Dynamic Slide-In Unit: Known

for its versatility and precision, the slide-in unit transforms various truck platforms into powerful towing machines. With a 7 negative tow rating, a 5,000 lb. self-loading wheel lift, and options such as negative tilt and an 8,000 lb. planetary winch, this unit offers exceptional reliability and ease of use.

• Dynamic Carrier: This model leads the industry with its robust features and simplicity. The Dynamic Carrier includes a 12,000 lb. capacity deck, a 40” toolbox, an 8K winch release with roller guides, and an array of tie systems and illuminated control workstations. Optional enhancements like a wider deck and additional work lights are available to customize the carrier to specific needs.

• Dynamic 755: This Dynamic model offers a 5,500 lb. self-loading wheel lift with an 8,000 lb. tow rating,

ERSCA is excited to announce it is partnering with KITO CROSBY and becoming a Crosby Training Alliance Member.

This combination of ERSCA and Crosby brings together two industry leaders to combine their ability, resources, and capabilities in a joint effort to deliver exceptional training opportunities for the towing industry.

www.ersca.org | training@ersca.org Office 916.617.2882 | Fax 916.414.3708 643 West Stadium Lane, Sacramento CA 95834

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Don’t miss the training event at the Tennessee Tow Show.

ERSCA is a proud sponsor for the Family Fellowship Sponsor.

SCAN ME for all our Training Opportunities

“I am thrilled about this new opportunity with CSTH. The expanded footprint will allow us to serve more customers and continue delivering the excellence that has become synonymous with Dynamic.”

— Anthony Gentile 25-degree negative and positive tilt, a recovery boom, an 8,000 lb. planetary winch, and an 80” wheel lift reach.

It has a lightning body and a selfcentering crossbar. The 755 series can handle just what you need.

Global Reach and Customer Care Dynamic is proud to offer a full range of products designed to enhance and transform vehicles into highperformance wreckers. The company’s offerings cater to various needs,

including low-clearance garages and specialized towing tasks. With distributors across the United States and in countries such as England, Australia, Ukraine, Russia, Sweden, and the Baltic States, Dynamic’s global presence is a testament to its industry leadership.

Dynamic’s commitment to customer care is unwavering. The company operates with a personalized approach, ensuring that customers can easily reach out to owners and departments for support. The parts department is wellstocked, with quick shipping procedures

to minimize downtime. Dynamic values customer feedback and remains responsive to suggestions, continuously improving to meet the evolving needs of its users.

Join Us on Our Journey As Dynamic Towing Equipment and Manufacturing enters this exciting new phase under CSTH ownership, the company remains dedicated to driving innovation and excellence in the towing industry. Whether you are a current customer, a potential distributor, or simply interested in learning more, Dynamic welcomes you to explore its cutting-edge products and join its mission to redefine towing equipment standards. For more information, please contact Dynamic Towing Equipment and Manufacturing directly.

Dynamic Towing Equipment and Manufacturing—where innovation meets reliability.

Wichert Insurance is one of the largest tow agencies in the Midwest with over 30 years of

experience working with towing, recovery, and garage operations. Our knowledgeable staff are current on industry issues and are experts in the coverages your operation requires. Our relationships with multiple AM Best “A - Excellent” rated carriers allow us to offer competitive rates and interest-free monthly pay plans. As active members of state associations, we are industry advocates and a reliable resource.

Our team’s experience allows us to create custom programs to meet your needs. From service trucks to extra heavy equipment, single location to multi-state operations, we will craft a program to meet your risk appetite at the most competitive rates. In addition, we act as your advocate when a claim occurs to ensure timely and fair outcomes.

We offer in-house loss control specialists at no additional cost to identify ways to control and reduce risks.

Clients who engage in our loss control and safety programs benefit from lower insurance premiums, increased profitability, and reduced accidents, injuries, and claims.

See more at www.wichert.com or contact us today at 740-654-0532.

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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WHEEL LIFTS & RECOVERY EQUIPMENT

Thinking Inside the Box

BY BRIAN RIKER

T

hinking inside the box, the mobile service and support box can help increase revenue opportunities in today’s dynamic marketplace. Gone are the

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days of repurposing a beat-up bread truck chassis or former rental truck. If you want to have a competitive edge, a professional look, and provide your team with the right tools to get the job done you must have a professionally designed mobile service and support truck to have mission success.

Using a professionally designed truck has several advantages. With safety at top of mind, the Hackney Commander® series offers roll-up doors as an option, allowing for unobstructed view around the truck and removing the need of dangerously stepping into a live lane of traffic,

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

while providing roadside assistance.

Roll-up doors have become industry standard on most emergency response equipment, so why not on your service and crash response truck? And these are not just any roll-up door.

Hackney® has been building beverage delivery trucks for decades which is why these doors are field tested with thousands of duty cycles for a troublefree lifetime use by your team.

Further enhancing safety, the

Commander body offers an optional Tommy Gate® hydraulic lift platform gate to help load heavy objects (up to 1,600 pounds) like overpack drums, fluid tanks and truck tires, while reducing the muscle strain that may lead to workers comp injuries to your team.

With smooth sides and rear panels, adding retroreflective graphics and a sharp vinyl wrap are a breeze, allowing for easy identification of both your company brand name and that you are

a responder vehicle working roadside.

The Commander body also supports installation of the SafeAll Traffic Commander® variable message board and lightbar. With its high-profile roof, allowing walk-in access to the body, your advanced warning message will easily be visible above most standard vehicles on the roadway today.

Elevation equals distance when it comes to advanced warning.

Available on a variety of chassis, we recommend the Ram 5500 diesel 4x4 in either crew or standard cab configuration, allowing you to respond in any weather, over any terrain. The crew cab option is great if you are building a crash support vehicle as you can safely transport a crew of six to and from the scene.

Now, for those towers that don’t perform heavy duty roadside service or recoveries, there is another option to bring your mobile service fleet into the 21st century. Worldwide

Equipment Sales offers their EV Roadside Assistance Van, which includes the latest in VanAir EPEQ® service equipment. From whisper quiet air compressors for tire service to a fully state of the art battery bank and EV charging system the Worldwide Roadside Assistance van on the Ram Promaster® 3500 series cargo van is designed to deliver in the toughest, and tightest of environments.

Imagine not having a loud air compressor disturbing the neighbors as you provide tire service and think of all the opportunities to safely service stranded EVs without the need to tow or transport them, keeping your tow trucks available for other customers.

Equipped with flexible shelving and tool storage options, it is easy to carry the correct assortment of hand tools, diagnostic equipment and spare parts and accessories to provide mobile repair support to the most demanding customers.

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WHEEL LIFTS & RECOVERY EQUIPMENT

Select the Right Shackle

S

electing the right shackle for a given task can be challenging due to the variety of options available. This article aims to clarify the key considerations when choosing a shackle, including pin types, shackle types, materials and safety measures.

Pin Types

The type of pin used in a shackle plays a crucial role in determining what lifting tasks they’re suitable for. There are three main types of pins: 1. Screw Pins: These pins are easy to connect and disconnect, making them ideal for temporary applications

where overhead lifting is required, like on the farm or for use in a heavy-duty recovery. However, they are not recommended for permanent installations, as they can become loose over time.

2. Round Pins: Known for their stability, round pins do not come loose easily. However, they are unsuitable for overhead lifting, side loading or applications involving multiple slings.

3. Bolt-Type Pins: These pins are ideal for permanent applications for situations in which a round pin would not work, like overhead lifting or applications involving multiple

slings. This is because it works by combining a bolt, nut and a cotter pin for a secure and strong connection.

WARRIOR WINCHES SUPPORTS THE SURVIVOR FUND AT THE INTERNATIONAL TOWING & RECOVERY HALL OF FAME & MUSEUM AT THE TENNESSEE TOW SHOW Join us at the show to learn more about our winches and our belief in making a positive impact on society.

1% of all online sales are donated to the Survivor Fund.

See you at Booth 1015.

www.WarriorWinches.com

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

Trusted by Professionals, Built for Everyone!

Shackle Types Shackles are available in various designs, each suited to specific applications: 1. Anchor Shackles: Thanks to their larger “O” shape, anchor shackles are

suitable for sideloading and multiple sling leg connections.

2. D-Ring Shackles: These shackles are designed for inline lifting only.

3. Web Shackles: With a wider base, web shackles efficiently distribute

weight and prevent the eye holes of slings from bunching, making them ideal for use with web slings.

4. Soft Shackles: Made from synthetic materials, soft shackles are lightweight, buoyant and easy to set

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WHEEL LIFTS & RECOVERY EQUIPMENT up without additional tools.

5. Sling Shackles: These shackles

spread the load on the eye of the sling, allowing for full utilization of the working load limit.

Material Considerations The material composition of a shackle affects its performance and durability:

1. Synthetic Shackles: These do

not corrode, rust or damage paint, making them suitable for a variety of environments.

2. Carbon Steel: A common material with a design factor of 6:1, carbon steel offers reliable strength.

3. Alloy Steel: Stronger than carbon steel, alloy steel allows for the use of

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smaller shackles.

4. Stainless Steel: Highly resistant

to corrosion, stainless steel is ideal for wet environments and marine applications.

5. Galvanized Steel: Coated in zinc oxide, galvanized steel offers high resistance to weather-related corrosion, though it is a step down from stainless steel in terms of corrosion resistance.

Safety Considerations For safety, every shackle is clearly marked with the manufacturer’s name or trademark, rated load and size.

These markings ensure that the correct information is readily available, helping to prevent accidents and ensure proper usage.

Conclusion

REF 04-24-10

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Shackles are essential components in a wide range of tasks. Understanding the differences in pin types, shackle types, materials and safety considerations is crucial for selecting the right shackle for your needs. For a comprehensive selection of shackles, visit Zips.com.

HIDE-A-LIFT

H

ide-A-Lift was established in 1998 in a small town in the Northwest corner of Iowa.

Needing a way to tow cars from place to place, then owner and now salesman, Lee Bomgaars, came up with an idea for the first underlift and things took off from there. Hide-A-Lift, located in Doon, IA., is owned by Roy Van Engen and his four sons. They are not only the owners but also do the welding, testing, assembly, installation, and everything involved in the manufacturing process. Take a look at our lifts, and you will see, no matter what your needs are, we have a solution for you!

COBRA WHEEL LIFT Looking for a tow unit with a little more power?

Check out our COBRA pick-up repo wheel lift for wrecker trucks: • Heavy-duty lifting 6”x 6” main beam • 4,000-lb.+ lift capacity • Suggested minimum 10,000 GVW chassis • 72” reach • Full 90-degree loading (great for parallel parked cars) • In-cab 8-function control • Quick connect for easy removal • Double pump for speed and power

• Twin 3-½” lift cylinders for more speed and power • Hydraulic claws (no springs to malfunction causing damage) • Self-centering head • Brass bushings on king pin • 12,000-lb. winch available • Built-in frame stiffener • Extra frame stiffening recommended For more information: https://hidealift.com/cobra/

UNLOCK 40+ YEARS OF BILLING, CLAIMS, AND OPS EXPERIENCE IN AN 8 HOUR SEMINAR

You’ll Learn: • Building the Proper Tow Business Foundation

Upcoming Seminars

• Documenting the Scene from Start to Finish

Tennessee Tow Show: Sept 26

• Drafting the Documentation Packet to Send to Payer

Baltimore Tow Show: Nov 22 & 23

• How to Get Paid on Various Types of Insurances: property damage liability, homeowners, claims with and without collision • How to respond to “sorry, that’s not covered” and “we never pay that” • Laws that towers need to know • Guest speakers: Expert towing & recovery attorney and insurance executive • So much more...

Register Now! Join our elite network of thousands of tower owners and managers who’ve taken the course!

The change in our business finances was unbelievable and what was more amazing was the passion that I had lost for the business had returned. It was fun again to go to work because we were seeing the fruit of all our hard labor.

If you haven’t been to the class, just go it will be some of the best money you have spent for your business.

— Joe’s Towing & Recovery

recoverybillingseminar.com | 508-763-5474 | info@recoverybillingunlimited.com

Visit Us on Facebook

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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WHEEL LIFTS & RECOVERY EQUIPMENT • Suggested minimum 10,000 GVW chassis • Hydraulic claws (no springs to malfunction causing damage) • Self-centering head • Brass bushings on king pin • In-cab 6-function control • Double pump for speed and power • Extra frame stiffening recommended • Unique under-body construction For more information: https://hidealift.com/viper/

RAPTOR WHEEL LIFT

VIPER WHEEL LIFT Need a quick and easy unit to tow most consumer vehicles? Viper costs less, quicker than most competitive selfloaders, is easy to mount, and can be

working for you in no time.

• Fully hydraulic underlift (in/out and up/down) • Twin 3-½” lift cylinders • 4,000-lb.+ lift capacity

RAPTOR — A lift that extends with a button instead of manually: • 12-volt power pack with 20-ft. remote control • Power up/down, in/out • All parts made in USA • Wheel receivers use cam locks that adjust to towed vehicle’s width • No lost pins with the cam locks • Easy under-body installation

Custom Insurance Solutions for the Towing & Repossession Industry > All-in-one policy approach > Limits up to $10MM, excess available > Available in most states > Flexible underwriting > Risk management expertise > 24/7 claims hotline > Agent friendly

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Ask us about TRU Umbrella

Scan the QR code to get a free quote or contact 877.585.2853 quotes@xinsurance.com www.xinsurance.com

XINSURANCE is powered by Evolution Insurance Brokers, LC (“EIB”), an excess and surplus lines insurance brokerage. XINSURANCE is a DBA of EIB, which is domiciled in and has its principal place of business in Sandy, Utah. This insurance product is offered by an unlicensed surplus lines insurer. The NPN for EIB is 5464658 and CA license number is 0H93938.

• Lifting point is near rear axle not bumper • T-bar turns and hinges for safe and easy towing • One person operation

BOA WHEEL LIFT BOA — A quick-and-easy unit to tow in tighter spaces with easy to use functions: • 12-volt hydraulic power pack with 10ft. remote control • Double acting power up – power down hydraulic cylinder • All parts made in USA • Wheel receivers use cam locks that adjust to fit towed vehicle’s width • Cam locks provide fast and easy adjustment – no lost pins •E asy under-body installation, completely retractable to hide under the truck • T-bar turns and hinges for safe and easy turning • Lifting point is near the rear axle, not the rear bumper • Can be re-installed in another pick-up truck • One person operation

For more information: https://hidealift.com/raptor/

For more information: https://hidealift.com/boa/

All Hide-A-Lift units are made, sold, installed, or shipped from our 12,000 sq.-ft. facility. As a familyowned business, we take pride in the workmanship and service that goes into every unit that leaves our doors. Give us a call today at 800-634-9340.

INTRODUCING Turn Night Into Day Portable, Rechargeable, Li-ion Powered LED Lighting

Safety • Revenue • Speed

Search Lights • Work Lights • Flashlights Hazard Lights • and more!

willburt.com/nightsearcher

330-684-4003

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HAZMAT & SPILL CONTROL

Awaken the Hazmat Hero Within

BY PERRY BEATY

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SEVERAL ARTICLES HAVE BEEN PUBLISHED over past years relating to spill response and the professional tower. Certification is paramount regarding performing the task properly and takes more than a shovel and a containment drum. The Federal Government tasked the EPA, OSHA, and DOT agencies with creating certification requirements which include training in spill response measures. These directives make up what is identified by the OSHA standards for spill response known as Title 29 CFR 1910.120 or HAZWOPER.

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HAZMAT & SPILL CONTROL This training delves into rules and regulations required for individuals engaging in spill response and covers respiratory and personal protection as well as chemical identification.

Decontamination measures, proper containment, and disposal of contaminated and hazardous materials are also required. Documentation describing the release as well as the disposal methods are also required.

Tow and Recovery Professionals across the country are summoned to accident scenes only to stand by until leaks, spills, damaged saddle tanks, or releases in cargo holds are addressed. This wait time is usually lengthy if a spill response company has a long distance to travel or needs to assemble a team to respond.

Tow companies, while not deemed first responders, must be available to respond quickly to accident scenes to clear the roadway. However, spills must be addressed first to prevent cross contamination that could be the

result of vehicle removal. Taking time away from business is generally the hurdle most tow operators encounter.

Hazwoper training requires an initial 40 hours to achieve certification, followed by 8 hours of annual update refresher

TALK IN REAL TIME

With Apex Team Wireless Headsets you just talk. No buttons to push and no waiting for anyone else to stop talking. Microphones are live all the time compared to other brands that are voice activated. The most critical first couple of words may be missed.

Whether you are training or on a real recovery, communication is very important. With Sonetics you have features that the other brands cannot come close to. Bluetooth being able to speak privately on the phone while still being in contact with your team members. Situational awareness listen-through technology lets you be aware of what’s going on around you even though both ears are covered.

DLM LINK & SHACKLE CELLS NOW AVAILABLE! Take the guess work out of your next job!

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TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

part of the learning process. Different entities such as OSHA, NFPA, NIOSH, and ACGIH all have a part in Technician training. Understanding their roles and enforcement of the rules and regulations can be confusing but easily understood through the proper explanation covered in class.

HRN’s Cargo Tank Awareness

training employs simulators that show the design and function of DOT 406, DOT 407, and DOT 412 tanks with participants performing tasks necessary in the field for the transfer of fluids before the vehicle recovery. HRN trains participants, using defensive and offensive methods to demonstrate different techniques to arrest spills

Are you ready to make the switch? training. Hazmat Responder Network offers training that uses hands-on tools and props for real-life scenarios to aid participants in training and is not limited to roadside releases. Spill response and clean-ups are needed in industry, truck stops, fuel plazas, and freight terminal shipping and receiving docks.

Insurance companies and government authorities are keen on companies that have the necessary certified training to ensure that the task is performed properly with documentation. Insurance companies are especially strict on paying response companies and want verification of training through a Verified Trainer or Entity. Hazmat Responder Network offers 40 Hour HAZWOPER Certification and Annual refresher training which includes topics of Incident Commander, DOT HF 126, Annual Hazmat Technician, and Cargo Tank Awareness. These 8-hour updates keep the technician in compliance with the HAZWOPER rules.

Proper tools and equipment necessary for the tasks must be intrinsically safe for use in different atmospheres. Ground and bonding become necessary when transferring flammable and combustible fluids. Knowledge of containers in which to store, transport, and label are covered. The 9 different Hazard classifications are identified, and their dangerous potentials are discussed.

Introduction and use of ERG info is also

Lite It Wireless Introduces ….

External 20-volt Battery and Charger for your wireless light bar

NEW

This battery is mounted externally and there is no longer the need to change the 2 batteries from inside the case. You simply take the discharged battery off the battery plate and replace it with a fresh battery. Designed to accept both M18 and DeWalt style batteries. These new wireless lightbars have the same great warranty and customer service included with every purchase.

You may purchase the external battery light bars without the battery and charger and use your own.

Custer Products 20-volt Battery and Charger

Now available in 36”, 48”, 60” wireless LED light bar.

Add flashers or strobes. 7-pin transmitter, external 20-volt battery and charger included.

Upgrade your Wireless Light Bar to External Batteries!

We will convert your current light bar with a great upgrade for a fair price!

Call us for information!

1-800-490-3158

WWW.CUSTERPRODUCTS.COM

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HAZMAT & SPILL CONTROL and for remediation. Measurement and detection equipment for airborne contaminates, soil, and water test systems are shown with interpretation of use. Equipment, supplies, sublet contractors, proper insurance coverage, labs for analytics, and disposal sources are included in the covered topics.

FlowStop Products, equipment, and supplies were developed to streamline the quick and ease of use for hazmat response tools needed for roadside spill response. Training, along with FlowStop products for spill response is tailored to the towing and recovery professional by a veteran of the industry who possesses knowledge from “hands-on in-field” experience and many years as a Certified Hazmat Instructor. Let Hazmat Responder Network be your source for Certified HAZWOPER Training.

Contact us at www.HazmatRN.com or call 877 356 9767.

About the author: Perry Beaty’s upbringing was steeped in the towing

industry in Charlotte, North Carolina.

Following a two-year military service stint in the early 1970s, he assumed

control of the family business, Beaty Towing & Recovery. Under his leadership, the towing service reached

OnlineImpoundAuctions.com The Best Way to Sell Your Abandoned Vehicles!

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THE UNDERLIFT THAT HANDLES LIKE A SEMI-TRAILER • Attaches in minutes • No Permanent Connections • 32K Lift Capability • Safely Tows Up To 140K GCWR • Distributes Weight Properly • Scales When Others Can’t • Economical To Operate

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Tru-Hitch Inc.

16 W. West Hill Road Barkhamsted, Ct. 06063

Toll Free 1-800-450-8659 www.truhitch.com

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onlineimpoundauctions.com | 888-903-4678 info@onlineimpoundauctions.com

new heights. In 1980, Perry became actively involved with the Towing and Recovery Professionals of North

Carolina (TRPNC).

From 1992 to 1995, he served as the organization’s President, introducing

a scholarship program for its members in collaboration with Wreckmaster.

Notably, Perry was honored with the title of “Towman of The Year” by TRPNC in January 1992 and was recognized as one of the “Top Ten Wreckmasters” in 1997. Perry achieved multiple levels of Wreckmaster

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HAZMAT & SPILL CONTROL certification, and in the early 1990s, obtained HAZWOPER certification after recognizing the need for more efficient clean-up responses to highway incidents in the Carolinas, benefiting Emergency Management, Law Enforcement, Fire departments, and his towing customers.

In 1995, Perry established the Piedmont Environmental Response Team (PERT) before eventually selling both of his towing companies. In 2004, Beaty founded Logos, Inc. intending to develop a lightweight, low-air pressure drainpipe plug featuring flow-through capabilities for HAZMAT operations.

His innovative invention, known as the “Inflatable Flow Control Apparatus,” received a patent, and the name “FLOWSTOP” became a trademark.

In 2018, Perry furthered his expertise by completing the “HERS” Highway Emergency Response Specialist program through SERTC in Pueblo, Colorado, along with the HERS-

58

Advanced, giving Beaty a total of 80 hours of cargo tank certification.

The Hazmat Responder Network expanded to offer Cargo Tank Awareness training, with a primary

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

focus on transport tank trailers carrying Class 3, 6, and 8 materials.

So, unleash the Hazmat Hero within you! Call 877-356-9767 for your training!

DEALERSPLACE

“Pro’s that need to know and are On The Go!” Your voice for the Towing Industry Find us everywhere podcasts are available.

Bringing the latest in technology, products and services. Giving you the information needed to grow your Business!!

New episodes weekly!

Find us on or www.towprofessional.com

SPONSORED BY: LIVE FROM THE TOW PROFESSIONAL STUDIO

www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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JUST BECAUSE YOUR TRUCK IS OUT OF SERVICE

DOESN’T MEAN YOUR COMPANY IS TOO

FOR RENT DEALERSPLACE

Has your truck gone down due to mechanical issues or a collision? Don’t lose your customers and your livelihood by being unable to answer the call. Rent a wrecker from Wrecker Rentals and keep your business in business while your asset is down.

Wrecker Rentals can deliver a wrecker or carrier to your location in a matter of hours so that you have limited service interruption.

770.898.1200 • rentawrecker.com

WHEN IT HAS TO START Towing operations that employ Jump-N-Carry jump starters know that no starting task is too daunting. They know from experience that every aspect of a Jump-N-Carry is designed to deliver extreme jump starting power, from the battery to the heavy-duty cables. Jump-N-Carry is all about power delivery.

JNC325

High performance lithium jump starter built to deliver jump after jump even in the harshest environments.

JNC770R

Extra-long 68” cable reach makes easy work of the most difficult starting tasks.

Adds dual USB outlets and an LED work light.

JNC660

Trusted by professionals the world around as their go-to jump starter, the JNC660 will not disappoint. cloreautomotive.com

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DEALERSPLACE

13401 US 70 Business Hwy West Clayton, NC 27520

www.easternwrecker.com • 919-553-4038

Eastern Wrecker Sales Inc

Eastern Wrecker Sales Inc

Stock # P4156 - 2023 Peterbilt 567, ISX15 Cummins, 28ft Jerr-Dan 15-ton Industrial Carrier

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Stock # P7298 - 2021 Peterbilt 337, PX9, Swaploader SL240 Hook Lift, Tarp System

INVENTORY PICTURED SUBJECT TO CHANGE NEW AND USED TRUCKS ARRIVING DAILY PROUD LANDOLL, JERR-DAN AND SWAPLOADER DISTRIBUTOR Stock # L3001 - 2022 Landoll 440B-50 Traveling Axle Trailer

PARTS AND SERVICE FOR ALL YOUR NEEDS!

Eastern Wrecker Sales Inc

Stock # D5364 - 2022 Dodge 4500, Cummins, 4x4, Jerr-Dan MPL-NGS Self Loader

Eastern Wrecker Sales Inc is the oldest active Jerr-Dan Corp distributor in the nation and we also proudly offer the Landoll line of transportation products, trailers tough enough to move the world. Since 1969. We have one of the largest inventories of new and used tow trucks, carriers, and trailers in the nation and a full parts and service facility. Financing is available, and the process is easy.

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IF YOU HAD TAKEN THIS SPACE, YOUR AD WOULD NOW BE BEING AVAILABLE TO MILLIONS MORE ONLINE.

(636) 639-9700 www.purposewrecker.com

WANT TOP DOLLAR FOR YOUR TOWING BUSINESS? George is the only national business broker specializing in towing companies. He is experienced at selling towing companies to the private equity groups that are popping up. His experience will make you money.

Call George Metos for a confidential conversation at 801-440-3176 Email: GeorgeMetos@aol.com

www.businessbrokergeorge.com See his profile on LinkedIn.com

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IF YOU HAD TAKEN THIS SPACE, YOUR AD WOULD NOW BE BEING LOOKED AT BY OVER 37,000 OWNERS AND WOULD ALSO BE AVAILABLE TO MILLIONS MORE ONLINE. www.towprofessional.com | Volume 13 • Issue 6 | TOW PROFESSIONAL

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62 63 33 51 3 1 17 24 15 56 61 63 43 13 60 57 48

“Pro’s that need to know and are On The Go!” ®

Your voice for the Towing Industry Find us everywhere podcasts are available.

Bringing the latest in technology, products and services. Giving you the information needed to grow your Business!!

New episodes weekly!

LIVE FROM THE TOW PROFESSIONAL STUDIO

Find us on or www.towprofessional.com 64

TOW PROFESSIONAL | Volume 13 • Issue 6 | www.towprofessional.com

FORTY YEARS, ONE FOCUS! PLEASE JOIN US IN CELEBRATING OUR 40TH ANNIVERSARY AND WATCH AS WE CONTINUE TO WORK TOWARD OUR NEXT 40!

Forty years ago, we arrived in America with a laser focus on one thing, and one thing only…

To be the best medium-duty truck for the hardworking men and women in America. We stayed focused. Grew faster than anyone. Put more trucks on the road, doing hard work for hardworking people. Eventually becoming the fastest growing medium-duty truck company in the U.S. We’ve been doing that for 40 years and slowing down is not an option.