The all-new MPL-60 Integrated Wrecker – the hard-hitting solution for medium-duty challenges. With a powerful 6,000 lb. underlift, a 24,000 lb. recovery boom, and a sleek, modular aluminum body, it maximizes storage and deck space. Engineered strength and stability, the hydraulic rear spades ensure your medium-duty recoveries are handled with precision. Conquer challenges confidently with the new MPL-60 – where toughness meets innovation.
Retracted 24,000 lbs.
Extended 8,000 lbs.
EH CONTROLS
The fully proportional Electro-Hydraulic controls enhance smooth multifunctional operation.
REAR SPADES
The Hydraulic rear spades with a multi-position, ground compacting foot design help improve stability when winching and recovering vehicles.
Darian
Spring has sprung, and the greatest towing show on earth is right around the corner. This magazine hits your desk just 3 short weeks before the Florida Tow show! Grab your sunscreen, shorts and purchasing list and join in the fun at the # 1 Show in industry put on by the PWOF. Tow Professional Magazine will be there as always, stop by our booth and take part in the # 1 Podcast in the market “Tow Professional -On the Go Podcast,” hosted by DJ Harrington the “Tow Doctor,” and Darian Weaver, “Publisher/President,” of Tow Professional Magazine.
DJ Harrington in this installment of “Fuel for Thought,” gives us a prescription for success with advice on attending the 2024 PWOF Florida Tow Show. Tips and tricks on how to get the most benefit out of attending a show.
Dan Messina brings another needed edit with this edition of “Insightful Talk,” explains some of the reasoning behind insurance rates increasing, and asks what can we do as owners to help trim your bottom line?
Michelle Sukow with “Women of Towing,” addresses the benefits of attending a Tow Shows! Learn what you are missing, insights, and connections that can be made to propel your business.
Inside this issue a Feature on: “Rotators & Heavy Equipment,” find the products that fit your business, that make dollars and sense! JerrDan, Custom Built, Tru-Hitch, and Ultra Built Manufacturing showcase the various products that can change the trajectory of your entire business!
Towing Software is a key issue our readers requested more information on, based on ever-changing needs and technology. The top Software suppliers: Towbook, Azuga, Traxero, Ranger SST, and ParkingPass.com weigh in with their solutions for our industry. Weigh the information provided and decide for yourself on the products to grow your business in 2024!
Stop by our booth # 369, and say hi to the team, we look forward to seeing you in Florida!
Darian Weaver President & Publisher, Tow Professional
Nick Boliek
Bogey
Mathieu Boileau – ParkingPass.com
Laura Dolan – Traxero
D. J. Harrington CSP
Gina Johns – Surburban Towing
Dan Messina
Justin Schaffer – Surburban Towing
Jim Shellhaas – Ranger SST
Tim Smith – Azuga
Michelle Sukow
Darian Weaver
Matt Wesley – Towbook Executive and Advertising Offices 1005 Mountain Trace Birmingham, AL 35242
Toll free: 888-802-8544
Fax: 205-978-1550
www.towprofessional.com
Tow Professional is published nine times a year by Over The Mountain Media, Inc., 1005 Mountain Trace, Birmingham, Alabama, 35242, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices.
Tow Professional is distributed to qualified Towing & Recovery’s Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.
For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.
JDFS, Jerr-Dan Financial Solutions, takes a unique approach to finance. Its identity goes beyond generic capital equipment finance. In fact, JDFS is made up of tow truck operators as well as sales and finance professionals who know the towing and recovery industry inside out. Todd Chase, of JDFS, often tells new clients, “We speak your language and understand the challenges tow truck drivers face every day. That’s why you can count on our flexible and fast process to help you identify and finance the tow trucks you need.”
Of course, as is true when using any financial services for leasing or purchasing equipment, using Jerr-Dan Financial Solutions to finance towing and recovery equipment offers the standard advantages versus cash. The buyer improves cash flow, may protect their creditworthiness, and saves on “soft costs” like tax, shipping, and installation when financing 100% of the purchase.
However, Chase points out that the power of the JDFS program results in wider credit availability, diverse and creative options to help customers that would be turned away from other entities, and an application process that is described by the company as “hassle-free.”
JDFS has found that their clients appreciate the sense of partnership that is part of all stages of their financing program. The focus is on a simple, quick process. In fact, customers can apply online and receive a credit decision within 24 hours-- guaranteed. Once approved, the team will work with the customer directly to customize a financing solution that meets the specific needs of their business.
Chase said, “We make it easy to grow our customers’ businesses with competitive interest rates and no down payment for qualified buyers. We offer flexible options, with up to 100% financing, because every customer is different. We match the right lease or loan package to each unique business, with terms from 24 to 84 months.”
JDFS is a one-stop shop for leases and loans on both new and used Jerr-Dan.
Ford 6.7L EGR Tube & Fuel Injector Broken Bolt Repair Combo
ProMAXX Tool’s Ford 6.7L Power Stroke Diesel EGR Tube and Fuel Injector Broken Bolt Repair ProKit (PMXPST505PRO) can save up to 35-plus hours of repair time.
By integrating the shared tooling in this made-in-America combo kit, tow operators who service their own vehicles can easily drill out broken EGR and fuel injector bolts.
The precision guide plates, proprietary bushings and superior, machine-shop grade drill bit tooling work every time if the kit’s instructions are followed.
Don’t spend eight hours removing the intake, turbocharger, and exhaust manifold only to replace it. The EGR Kit takes about 45 minutes to make the repair. And...Fix the cylinder head in about 60 minutes instead of spending more than 28 hours to remove the cab and send the head to a machine shop for repair.
PowerPull Fuel Injector Pullers for Ford 6.7L & GM 6.6L Engines
Revolutionize fuel injector removal with the Air HammerAssisted PowerPull Ford 6.7L Power Stroke Fuel Injector Puller Kit (PMXPWP200PROP).
A version is also available for the GM 6.6L Duramax (PMXPWP220PROP).
Fastest: These are the only injector pullers that do not require unnecessary time bolting and unbolting from the cylinder head.
Powerful: These kits are the first on the market to incorporate an 8mm dimple on the fork, which accommodates an air-hammer-assisted 11-inch punch. This significantly increases the power, precision, and versatility of the PowerPull Fuel Injector Puller. A 6-inch slide hammer that delivers POWER by attaching directly to the fuel line port, inline with the injector is also available for both GM and Ford models.
GM 6.6L Duramax Exhaust Manifold Broken Bolt Repair ProKit
The GM 6.6L Duramax Exhaust Manifold Repair Master Kit (PMXT300MSTR) is the latest innovation in fast and easy exhaust manifold repair.
The kit includes all the tooling necessary to complete the broken bolt repair without removing the cylinder head, allowing for the most accurate and efficient repair. This gets the truck back on the road ASAP.
Plus, the kit is designed to be completely Extractorless™, leading to unrivaled consistency to your operation.
There are three variations of the GM 6.6L Kit:
• Master Kit (8mm - 10mm) Compatible with Duramax Diesel Models 2004 - Current
• Prokit (8mm Only) Compatible with GM Duramax L5 Diesel V8 2016-Current
• Prokit (10mm Only) Compatible with GM Duramax L5 Diesel V8 2004-2016
The Bullit Adaptable Bolt Extractor kit is engineered to address broken bolts, including exhaust manifold bolts, in almost any engine. From 4, 6, 8, 10, and even up to 12-cylinder engines.
From oil pans, water pumps, intake manifolds and more, BULLIT is adaptable to fit any linear bolt pattern perfectly. The Guide plate features a 15 7/16” - Center-to-Center Span.
The Bullit’s adjustable carriages allow it to configure to the exact bolt pattern of just about any linear bolt pattern, eliminating machine tolerances. Why? Bullit copies the bolt pattern exactly. How? The Kit comes with three fasteners which allow the jig to match the bolt pattern. Locking the sliding carriages down replicates the bolt pattern precisely. Enhancement kit options adapt to other in-line bolt sizes, even on classic cars.
You’re at the top of your game.
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Hurst Towing was established on January 16, 1987. On January 25th, 2021, life changed in a moment for James Lynn Hurst, Owner of Hurst Towing in Fultondale, Alabama. Hurst Towing was leveled by an F3 Tornado. In mere seconds, the business was swept away, 16 trucks damaged and another building collapsed. Operator, Blake Whisonant held onto the driveshaft of the heavy wrecker as the building collapsed upon them. Blake’s life was spared by the hand of God. When night became day, it was easy to see that the only things Lynn and his loving wife, Debbie had left were faith and their towing family.
It didn’t take long before towers across the state started showing up to help. Many people came to encourage and just be there. Jimmy Shatz, Opie, Shannon of ABC, Scott KIrkland of Kirkland Wrecker all came out that night. Kevin Goodyear of Goodyear Towing dropped 2 trucks at his Hayden location, saying the keys are in them, use them however long you need to use them. Greg Hinds of Austin Hinds Motors dropped off new units only days after the loss, saying, “We can horse trade later. Your business and family are my # 1 concern.” Miller picked up our rotator, delivered it to their facility where the M100 is built and made it their #1 priority! ABC Towing, Weil Wrecker Service, Kirkland, and Bambarger came to our aid.
The outpouring from the tow community was Lynn and Debbie’s answer that God had a lot more in store for them! This community and our faith gave us the strength to rebuild. The devastation made us rethink many things where we were deficient. When this tornado hit, we had 200 + cars on our lot, checks and paperwork out for end of day, and keys to cars just hanging on hooks.
Administrative paperwork, laptops, desktop computers, checks, keys etc. were gone, and some were recovered from other counties. We were underinsured as many. Who thinks about extra coverage for fences?
We do now after $40k of fence was destroyed. So, this disaster brought about many changes. Lynn stated, “I say underinsured because now many years later replacement cost, materials, inflation, and new building regulations drove the price sky high, making a previous $900,000 building now $1.4 million to replace.”
We have had hard times; this type of pain can bring out the best and worst of you. Just like purifying aluminum, you get sloth that comes to the top. If you don’t get that sloth on the top it stays in and ruins the product. Lynn stated, “I use to write down my offences to God and had a list of over 30, until I heard God say, when are you going to stop counting your offences and start counting your blessings?” These are moments in life that
This battery is mounted externally and there is no longer the need to change the 2 batteries from inside the case. You simply take the discharged battery off the battery plate and replace it with a fresh battery. Designed to accept both M18 and DeWalt style batteries. These new wireless lightbars have the same great warranty and customer service included with every purchase.
You may purchase the external battery light bars without the battery and charger and use your own.
Now available in 36”, 48”, 60” wireless LED light bar. Add flashers or strobes. 7-pin transmitter, external 20-volt battery and charger included.
will change you, and it goes back to your foundation. Ours was built on the Rock of Jesus. What is yours built on?
Skip, our operations manager passed unexpectedly, and his passing rocked our world again! Skip was not just an employee, but a dear friend and a key person in our day-to-day operations. We walked by faith through the rebuilding process that took patience from Debbie, and the hard work of our dedicated team for a little over 2 years!
During the rebuilding process, the building was coming along when an Ernest T Bass type of fellow came in and commented on a Facebook live where I shared my faith in God. He continued with his thoughts on the rebuilding process and told me I reminded him of a buffalo. His story theme was when a heavy storm approaches, wait through it. A herd of buffalo will purposely run into a storm to limit the time and duration of pain while running during the storm which takes courage. He said, “Lynn you keep being a Buffalo, my friend!” His statement stuck with me, and we restored the #44 truck, placed a buffalo on its hood and showcased it at the Chattanooga Tow Show. It felt like my story had
come full circle with the building of this truck which helped bring some closure to a tough chapter of life.
These tough losses changed our procedures. We now have lock boxes. Everything is locked away, i.e.: titles, checks and paperwork before leaving. We have a secured wall-mounted key box for all client’s car keys, coverage for TOTAL replacement of our fences, and more building coverage to absorb raising future costs.
We have done something special for our employees as well. I watch them through their probationary time like any company does a new hire. After they have shown their work ethics and commitment to the job, they receive a bag with a custom patch Buffalo Soldier. This has been an awesome way to reward our employees by showing them that we see them, and they are now part of our Hurst family!
Taking from what we learned the hard way, look at your policy. Don’t delay. Do it today. What would it cost to rebuild it all tomorrow? 20%, 30%, 60% or more? Always be prepared, and make sure your foundations are built on a Rock!
Emergencies don’t always give you the time to pull out and set up enough bright lights to see what’s going on. Every second counts, so when you’re slowly setting up enough floodlights to see what’s happening, you’re losing precious time. That’s one of the many reasons the Will-Burt Night Scan Light stands out. Able to set up and light up the scene with 60,000 lumens in 15 seconds with only the push of a button, this light lets you focus on what you came to do.
Coming with everything you need to install it, the Will-Burt Night Scan Light installs on top of your truck. No part of it stays inside making extra room. It’s also only 20.25” wide, meaning this narrow light saves quite a bit of space that you can use for other tools and applications. Not only is it very narrow, it lays flat while in a stowed position. However, when you have it up, it stands up to 12 feet tall plus the height of your vehicle. This height gives you a high amount of coverage.
It also does not need a generator, instead it uses the vehicle’s power directly. This frees up space to bring what you actually need. On top of that, you can save money as you don’t have to pay for a generator or to keep the generator running. No more leaving the shop and forgetting to fill up the generator before you leave. As long as your vehicle is running, so is the light.
Of course, while the Will-Burt Night Scan Light works great in
Teslas require a special tool when a lockout occurs. Due to the shape of their manual release, usual lockout tools don’t always get the job done. The Tesla Tool from Access Tools is made specifically to work with their manual release. It also comes with two Wonder Shields that let you protect the tool from coming in contact with the window glass. This is important as the thin laminated glass used in Tesla windows are harder to work with than traditional tempered glass. Stay prepared by picking up the Tesla Tool today at Zips.com! Item#: ACT-TT
emergency situations, it’s also helpful in any job that takes place outside. Whether you’re putting in late nights on the construction site or on the farm, the WillBurt Night Scan Light can help provide you with an easy way to see. It’s also great for towing as it provides a bright, adjustable spotlight for you to work with.
One of the best parts about the Will-Burt Night Scan Light is that you can control where the light is angled. It provides 360 degrees of light by being able to face opposite directions. This makes it so you can always see what you need to thanks to how convenient it is.
Finally, it has an optional wireless remote. The convenience this offers is very nice as it lets you control the light while away from your vehicle. You can make adjustments as you work to ensure you can see better. This fine-tuning can keep you safe and able to see as you work.
Lucky for you, this light is now available at Zips.com. Item #: WB-721560057
Puller Recovery Tool.
Create the angle you need for a side recovery with your car carrier with Zip’s Side Puller Recovery Tool. Designed for both steel and aluminum decks, this mechanical pulley guide system attaches to the tailboard of your rollback and directs your winch line 180 degrees to the left or right and 90 degrees downward. This versatility prevents your carrier from taking up too much room on the highway and also allows you to retrieve vehicles from tight parking spots. Order Item #: ZP-SPZ at Zips.com
Not every dispatch occurs during daylight hours. That’s why you need Maxxima’s LED flood light utility bar. Thanks to its 120 LEDs, this compact, rectangular work light produces a flood beam pattern with 3,000 lumens, enough to light up any car carrier bed at night or in lowlight situations. Measuring 29.5” long, the aluminum extruded light head can be adjusted for precise, directional lighting, and the steel supports can be surface mounted to provide the right setup for the area being illuminated. The polycarbonate lens means it can withstand the elements, and the five-year warranty ensures longevity for the buyer.
Order Item #: MTBL-10-A at Zips.com today.
The only thing worse than a flat tire is a dead battery, especially when you are already running behind. Remedy both situations with a multi-function jump starter from Lokithor. Besides delivering enough energy to jump start most gasoline and diesel engines, this 12V, 2500A power pack is also equipped with a built-in air compressor that’s capable of producing up to 150 pounds of air pressure. Get back on schedule with this convenient and rechargeable jump pack. It’s easy to store in your vehicle, and it’s very easy to use with a digital indicator panel. Order Item #: JA2500 at Zips.com
CYNTHIANA, KY – Commercial Specialty Truck Holdings LLC, (CSTH) has acquired Dynamic Towing and Equipment Manufacturing of Norfolk, Virginia.
CSTH LLC, the parent company of E-Z Pack Trucks, Continental Mixers, and One Source Parts is excited to add another specialty body platform and will look to develop and expand Dynamic’s existing business.
“Dynamic has had a history of innovation and success in the towing industry,” said Frank Busicchia, CEO of CSTH. “They are an ideal fit with CSTH, and our approach to the custom body markets.” CSTH LLC plans to continue operations in Norfolk, Virginia, and expand rapidly by utilizing the growing footprint of One Source Parts, (OSP). With locations in Florida, Kentucky, North Carolina, and Texas, OSP provides additional installation capability and product support for the towing and recovery markets.
Dynamic is the creator of the Original Self-Loading Wheel-Lift that has become the most sought-after technology in the towing industry. CSTH will continue to offer the excellent customer care that has made their operator-owned approach successful at E-Z Pack and Continental. Dynamic customers, many of them owner-operators, will continue to have direct access to company leadership.
The former owner, Anthony Gentile, will be staying on with the new company in a senior capacity. “I am thrilled about this new opportunity that CSTH has presented for Dynamic Towing, and I am excited for the future. With our new footprint, we can take care of more customers and continue what makes Dynamic great.”
Sold in Pairs
Rated at 5000 pounds per coaster, our Ultra Coaster is an essential tool for loading large and small vehicles onto a variety of carriers. Our six wheel design eliminates the need for additional ramps and makes for the smoothest, hassle free loading experience on the market.
• Rated at 5000 pounds per coaster/ 10,000 pounds combined
• Open platform for use with any size tire
WITH
• Allows easy loading of electric vehicles, casualties with broken suspension, and machinery or containers lacking it’s own wheels Trusted
Join us at the Florida Tow Show on April 18-20 to learn more about our range of winches & hoists and our belief in making a positive impact on society with our commitment to the Survivor Fund (in partnership with the International Towing and Recovery Hall of Fame and Museum). See you at booth 122.
www.WarriorWinches.com
More and more insurers are utilizing CAB and SAFER scores to assess risks and establish rates for towing insurance. Your scores significantly affect your risk acceptability and your insurance premiums.
The CAB report is produced by the Central Analysis Bureau (CAB). CAB compiles millions of data points into a database for all federally filed transportation companies. DOT inspections and violations, mileage, etc. are logged into their database. CAB compiles your data into your CAB report, which compares your company against all your peer group companies.
The FMCSA Safety and Fitness Electronic Records (SAFER) system compiles a concise electronic record of a company’s identification, size, and safety information, including the safety rating of roadside out-of-service inspection summary and crash information.
Insurers use the scores and data to assess the likelihood of future claims and set insurance rates based on the perceived risk.
Towing companies with higher CAB and SAFER scores or Conditional/Unsatisfactory ratings will face higher insurance premiums. Insurance companies believe that companies with higher scores or conditional/unsatisfactory ratings indicate a higher risk of future claims. Insurers offset the risk by charging higher premiums.
While CAB and SAFER scores can influence insurance rates, towing companies can take steps to improve their scores and potentially lower their insurance costs. Implementing robust safety protocols, investing in driver training programs, and a well-maintained fleet can all contribute to a positive claims
history, which may lead to lower scores and more favorable insurance rates over time.
Understanding your CAB and SAFER scores is essential for towing companies seeking cost-effective insurance coverage. By proactively managing risk factors and maintaining a strong safety record, towing businesses can improve their scores, mitigate potential liabilities, and safeguard their operations in the competitive towing industry.
If you are interested in learning more or talking with a Wichert Insurance Towing Specialist, use the QR code below to visit our blog and website.
Hal Kresser Insurance Agency and Wichert Insurance Services are thrilled to announce their merger, marking the inception of a powerhouse towing insurance agency. This strategic alliance combines the specialized expertise, extensive experience, unapparelled market access, and unwavering commitment to customer satisfaction of both firms.
The newly formed entity emerges as a leader in the towing insurance sector, offering unparalleled coverage options, risk management solutions, and personalized service to towing businesses in the Midwest. Leveraging the combined strengths of Hal Kresser Insurance Agency and Wichert Insurance Services, the merged entity is uniquely positioned to meet the evolving needs of towing professionals with tailored insurance solutions and comprehensive support.
Clients can expect a seamless transition and continued access to a broad range of insurance products and services designed to safeguard their assets and mitigate risks. The merger reinforces both organizations’ commitment to delivering exceptional value, innovation, and peace of mind to towing businesses
Bright, dependable lighting plays an important role in ensuring both safety and compliance for tow operators. When it comes to high-quality, reliable lighting solutions, Lite-It Wireless stands out in the market with our innovative LED Light Bars. In this article, we will highlight new cutting-edge products, designed by Custer Products, that are now available through a network of distributors for purchase. You can find all the wireless light bar information at WWW.CUSTERPRODUCTS.COM
The LITH36 is our 36” wireless light bar with game-changing new technology. It’s the same great 36” wireless light bar but now comes with an external power pack battery. The LITH36 is ideal for the individuals looking for powerful, long lasting battery options for extended run times.
The LITH36STR is our 36” wireless light bar with additional strobes and it also is equipped with the same external power pack battery as the LITH36. The LITH36STR is ideal for the individuals looking for powerful, long lasting battery options for extended run times with the added safety of the strobes.
LITH48 / LITH60
The larger bars designed for longer hauls or for wide loads, require more lighting, and are available with or without extra flashers for added visibility. The external battery option is also available for 48” and 60” wireless light bars. The rachet straps and bungees help secure the light bar during the most rugged tows.
Lite-It-Wireless introduced a new External Power Pack Battery light bar at the 2023 Tennessee Tow Show. The 20-volt lithium battery slides into the battery plate externally mounted on the bottom of the light bar, protecting it from moisture. Once locked in place, and turned on, your bar now has power. It is easily removed and placed into the battery charger included
with the light bar. The charger plugs into the standard 110v outlet and the battery locks right into the charger. This external power pack is perfect for towing longer hours without worrying about frequent recharging or having to cord the bar. You can purchase the Custer Products’ Battery and charger with your light bar OR if you have a DeWalt style or M18 style battery, you can use one you already have.
So you want to know, “Can I convert my Wirless lgiht bar with internal batteries to an External Battery option?” The answer is yes!! We would be happy to make the conversion for you. Simply call the office and we can get your bar scheduled for conversion. Fair cost and great upgrade. Give us a call for details. Do NOT Attempt to convert your bar by yourself. You will void the warranty and may ruin your lithium battery.
For those who already own the M18 or DeWalt style batteries, Lite-It Wireless offers the flexibility to use your existing battery with our lightbar. There is no need to purchase a light bar with the battery, you can simply order the light bar and save a few dollars. The transmitter is always included. When your battery runs low, you can swap it out with a charged battery and continue with the towing service you are providing.
The new external battery pack eliminates the need for changing the batteries from inside the light bar. You eliminate any interrupted performance and delays. Having a spare, fully charged battery on board, will make your tow operator very happy. It is easy to replace a discharged battery and keep on going.
Each Wireless light bar is individually programmed with its’ own frequency to prevent any cross-talk with other vehicles, especially in your own fleet. Registering your wireless light bar will provide us the information we need to honor any warranty work for you. It is required.
Choose Custer Products’ Lite-It Wireless light bar with the NEW External Battery pack and experience the difference in lighting technology today! Made in the U.S.A!
Call us for a Tow Light Distributor listing for your state! 800-490-3158.
On March 1st, 2024, Suburban Towing was contacted by the Louisville Metro Police Department for a commercial vehicle accident that had occurred on the 2nd Street bridge spanning the Ohio River. The tractor-trailer involved was hanging off the bridge with the driver still in the truck cab. We were advised to send heavy-duty units. This route connects Louisville, Kentucky to Jeffersonville, Indiana, and is a popular route used by locals to avoid toll roads.
The traffic accident involved a single-ale tractor attached to a refrigerated box trailer with a combined gross weight of approximately 65,000 pounds. The collision with passenger vehicles resulted in the tractortrailer unit breaching the side barriers of the bridge and stopping just before plunging into the Ohio River below. The trailer’s landing gear broke through the concrete sidewalk and the reefer trailer door header section struck the top of the bridge structure leaving the rear of the trailer elevated about 30 feet above the bridge deck. The truck driver was still strapped inside the truck cab.
Events leading to this accident caused a delay in starting the recovery. There were three passenger vehicles involved with injuries. After the rescue recovery by the
Louisville Fire Department and the investigation of the accident scene (including the three vehicles), Suburban sent two rollbacks to recover the vehicles.
It was raining and 43 degrees in Louisville that day and working up on the bridge made it feel much cooler. Heavy operators Stanley Stanton, Jeff Edwards, I (Justin Schaffer), and Jim Knight, (scene safety supervisor) were dispatched.
Once on scene, operations were underway to rescue the truck’s driver who remained strapped in the truck’s cab which was hanging from the fifth-wheel connection suspended over the Ohio River. An expertly trained member of the Louisville Fire Department repelled from the end of a ladder down to the truck cab to free the driver from the truck. The driver was placed in a safety harness and hoisted, with the firefighter up to the bridge deck and safety. Our hats off to the entire Louisville Fire Department for their heroic rescue of the truck driver from the unstable unit.
Waiting during the investigation process gave us time to make our “game plan” to recover the tractor-trailer. We estimated the weight of the cab and loaded refer unit to be 65,000 lbs. We employed our slingshot strategy using
three Miller Industries heavy rescue rotators. We were able to lift the front of the trailer and truck and let the rear of the trailer down carefully. At the same time, we winched the trailer backward onto the bridge deck. The structure of the bridge itself created a huge obstacle to work around. Our operators performed this recovery process flawlessly, without causing any additional environmental issues or losing any parts of the truck or trailer. During the recovery, Suburban’s rotator operators communicated by using Sonetics headsets which proved to be a key element of a successful mission. The unit was prepared for towing and towed away from the scene.
Suburban Towing has been a familiar name in Louisville, Kentucky since it was started in 1969 by Irvin Johns. Irvin, along with his wife Gina, are still the owners and very much a part of the driving force of “day-to-day” operations. We are the largest towing company in the state of Kentucky with locations in southern Indiana as well as Texas. Our fleet consists of 90 pieces of equipment: 9 rotators, 15 heavy duties, multiple light-duties, and an extensive transport division. Including myself, Justin Schaffer, along with Stanley Stanton, Jeff Edwards, and Jim Knight, we have over 100 years of active experience invested in the towing and recovery industry.
owing conventions serve as empowering platforms for women in the towing industry to thrive and excel. Get ready to rev your engines and roll into towing convention season like the bosses you are because they are just getting started. It all starts in April with the Florida Tow Show and ends in November with the Baltimore Exposition! Here are seven compelling reasons why attending these conventions is not only advantageous but essential for women working in towing:
1. Connect and Conquer: Towing conventions are the ultimate place for meeting fellow fierce females, industry leaders, and potential mentors. Towing conventions offer invaluable networking opportunities! Building these relationships provides support, guidance, and potential career advancement opportunities. It is all about making those connections that will have you cruising towards success in no time.
2. Stay in the Loop: Say goodbye to snoozeinducing seminars! At towing conventions, you will be treated to the latest and greatest in industry trends, regulations, and tech innovations. Accessing this knowledge equips women with the tools and insights needed to succeed in a maledominated field.
3. Skills and Thrills: Who says learning can’t be a blast? Hit up workshops and sessions designed to boost your towing game and leave you feeling like Wonder Woman behind the wheel or behind your computer. From safety tips to customer service secrets, you will leave these sessions feeling like a towing superhero ready to tackle any challenge.
4. Shop ‘til You Drop: Explore exhibitions packed with the latest towing gear, gadgets, and gizmos. It’s like a candy store for tow queens looking to deck out their rigs, their offices, and tow companies. Explore a diverse array of towing equipment, software solutions, and service offerings displayed by industry suppliers and vendors. Discover innovative products that can streamline operations, improve performance, and drive business growth.
5. Level Up, Boss Babe: Get certified, snag those trainings, and level up your towing career like a boss. By attending towing conventions, professionals can gain insights into industry trends and emerging market opportunities. This knowledge can help businesses identify new revenue streams, expand their service offerings, and develop strategic plans for growth.
6. Squad Goals: Engage with a supportive community of women in towing who understand the unique challenges and opportunities faced in the industry. Discover innovative products and services tailored to women’s needs. Share stories, swap tips, and lift each other up because together, we are unstoppable.
7. Visibility and Representation: Conventions offer opportunities for women to showcase their talents, expertise, and contributions to the towing industry. Increased visibility and representation inspire other women to pursue careers in towing and challenge gender stereotypes.
So, there you have it, ladies— seven fabulous reasons why towing conventions are your ultimate playground for fun, networking, and empowerment. Get involved in as many of the show events as you can. By leveraging these opportunities, women can navigate career challenges, achieve professional growth, and contribute to a more inclusive and equitable industry landscape. Buckle up, because the ride to towing success starts here! How about a BONUS reason?!
8. Have Some Fun: Let your hair down, relax and enjoy the company of your towing friends! If there is ever someone else who understands what you are going through and what you need, it is another towing lady.
Do you know a towing lady who deserves recognition? Please send Tow Professional or Michelle (michelle@michellesukow.com) a message! We would love to share her story!
Goodall’s
Several months ago, a young gentleman came to ask for my help. He wanted to get started in the towing business. At the time, Terrance knew nothing about towing or how it worked. He was educated and had a master’s degree in business. I pointed him in the right direction to get started and was surprised to discover that in less than three months his business was in the black. Terrance analyzed every step in building a business. He bought his 1st truck and worked hard to find accounts to keep that truck busy. Terrance tried all types of towing. First it was motor clubs, then body shops, and a few weeks ago, he did his 1st rep. Now he is considering private property towing.
The point is this. Terrance uses his analytical skills to determine what type of tows he needs to do to make money. Two days ago, he called me to discuss business strategies. After looking at his expenses, his solution was to increase revenue to survive. There is only one way to make money. A person lowers expenses or raises revenue. As Terrance looked at his expenses, he now knows there are some things you need to run your business, such as:
1. Trucks
2. Gas
Terrance realized lowering expenses is difficult, so he
will concentrate on adding new accounts and adding revenue stream. He looked at every expense and determined they’re not going down anytime soon, so we are trying to figure out how we can address expenses and lower what’s possible.
One expense we are going to look at is insurance. I talked to a few tow companies, and they told me they pay hundreds of thousands of dollars, have no claims, and their insurance goes up. I had a friend in Dallas that had a million-dollar claim, and she almost lost her business because she could not find insurance. No company should lose their business because they cannot find insurance. You work hard for years to build a good business, and one accident makes it vanish. I am working with Terrance to see how we can lower insurance expenses. Here are a few things insurance companies face that drive up their costs:
1. Increased Claims Costs – When the insurance company experiences higher than expected payouts for claims, they raise the rates to cover their costs. This could be due to a higher number of claims, or more expensive claims than predicted.
2. Inflation – The increase in the cost of goods and services, including repair costs, to keep up with these raising costs, the insurance companies could increase your premiums.
3. Changes in Risk Assessments – Insurance is based on the assess-
ment of risk. The insurance will look at a person or business and determine the risk is higher than expected, and they will raise your premiums.
4. Regulatory Change – Changes in government regulations can change how insurance companies operate that would increase their costs, they, in turn, pass it on to their customers.
5. Investment Returns – Insurance invests the premiums they collect to generate revenue. If these revenues do not perform, this could cause a rate increase.
6. Market Conditions – Competition and demand in the market can change pricing. If a company loses market share, or if the overall cost of providing insurance goes up due to market conditions, it can lead to higher rates.
7. Reinsurance Costs – Insurance companies often purchase reinsurance to protect themselves from large losses. If the cost of reinsurance goes up it could cause an increase to your premium.
8. Natural Disasters or Catastrophes – If there is a natural disaster such as a tornado, flood, or a fire these high claims would influence rates.
I want to avoid some of the conditions that impact expenses by self-insuring the towing industry. My goal is to get 3,000 tow companies to join my company called The Tow Group, and I will provide them with insurance needed to cover any losses they might occur. Here is a little information about me.
In my 30 plus years in the towing industry, I have successfully done the following:
1. Started a tow company from scratch and sold it seven years later.
2. Started one of the largest towing
associations in the U.S.
3. Written articles for Tow Times, American Towman, and Tow Professional magazines.
4. Taught seminars at all the major tow shows.
5. In 2009, made the cover of American Towman magazine as towman of the year.
6. Founder of TowTrax, a multi-million-dollar company that provides tow companies with tows.
7. Wrote a book, Road Map to Success, about how I built my company.
I want to start something that has an impact on the industry.
With the experience and success of starting a new company, I will have 3,000 tow companies that can help but I need your help to get started too. If you could answer the following questions for me, it would be helpful:
• Question 1. Would you consider using this new company?
• Question 2. Without telling me the exact amount, how much do you pay in insurance annually?
• Question 3. How many claims did you file in 2023?
• Question 4: Without telling me the exact amount, about how much in claims did you file in 2023?
If we can self-insure the industry, I feel we can save you thousands in insurance. If you have an interest in helping me to get started, just let me know. Send me an email at dan@towtrax.com, or call me at 469-774-0340. I have a lawyer researching what is required to accomplish this and will keep you posted on the progress.
Thanks for your help and be safe out there. We don’t want your insurance to increase.
If you are reading this article, hopefully by now you are planning on joining me at the 2024 Florida Tow Show on April 18th-20th at the Hilton Orlando Buena Vista Palace. Since I have been there many times in the past, let me suggest a few things that you don’t want to miss, along with one or two things you need to do while there.
First, please buy a ticket for the 2024 Hino LG Extended Cab with a Miller Industries Flatbed. Tickets are only $10 each, 12 for $100 and 25 for $200. Remember, this truck is generously provided by Miller Industries and Hino Trucks with all the proceeds of this raffle supporting the PWOF Education and Legislation programs. Last year Mike Weber of Auto Undertaker Towing & Repair out of DuBois, PA was the winner. I buy tickets every year, and you never know if this will be my time to win. There’s nothing better than knowing the cost goes to a great cause.
On Thursday, the 18th, you have the Survivor Fund Golf Classic. That night Jerr-Dan puts on one great tow
show Kick-off Party for the entire family. It’s always a wonderful time for everyone. Remember, this is the largest international show of the year in the towing industry.
You will be elbow to elbow with towing and recovery families from all over the world, including Australia, UK, S. Africa, New Zealand, Germany, and Italy just to name a few. Jerr Dan makes sure everyone has an unforgettable time.
On Friday, the 19th, the exhibits open from 9am to 6pm. The exhibits are located indoors, outside, and there are so many of them to see. Please visit as many as you can. It’s because of those exhibitors that there is no fee to attend this great show. Do yourself a favor and support the exhibitors because they support you. Lots of them do classes for us. Make sure you look up schedules of when they are doing a class. That night is the street party which is sponsored by Miller. This
Street Party is held every year, and it’s the talk of the show. Nobody can beat a party that’s put on by Bill Miller and Miller Industries. Nobody.
Saturday the 20 th is jampacked with events. If you have a special lady with you, a wife or a girlfriend, someone you picked up from Disney World, the Woman of the Towing Industry has a luncheon called, “I Am Woman”. It’s presented by PWOF, Woman’s Division and starts at 11:45am and lasts until 1pm or so. If you are a woman, this is where you need to be on Saturday. It’s the best luncheon you will ever attend. There are lots of gifts, prizes, and takeaways. Seating is limited at this luncheon, and I know I’ve told
you to much already. Tickets are only $20 each. That is cheap for what goes on at this luncheon. So, get your tickets as soon as you get to the show. You’ll find them for sale at the Tow Store located in the main hallway outside Citson Hall.
For all the little towers, the Annual Kids Event is Saturday from 9am to 2pm in the Veranda Lower Hotel Lobby. Free t-shirts available and a remote-control contest with food and drinks all sponsored by Allstate Roadside. I know about this ‘Lil Towers’ Event. I used to help with it for at least five years before my legs gave out. I would have a hard time keeping up with them this year.
Here’s my last tip. Take a good look at the people you traveled with to this premier event. Don’t spend your entire weekend with the same people you rode with to this tow show, and don’t eat all your meals with them either. Look for a spot next to a fellow tower that you don’t know and see how they run their place of business. Talk about how and why they color code the broom handles on certain trucks. Particularly ask how they handle employee problems or deal with electric vehicles, or some of their challenges at their place of business.
At night, have a drink with a different tower that you don’t know and hear about the software they’re using. Ask lots of questions and you’ll discover some wonderful answers.
Oh yes, if you bought a ticket for the raffle like I suggested, at 5PM go to Miller Industries Booth for the drawing. Good luck everyone.
I’ll see you on the Tow Professional, “On-the Go” podcast!
Our mission is to:
• Evoke the public conscious to understand they are the most powerful source to define life and death on our Nation’s highways.
• To educate and make them aware they need to make a life change so first responders can live theirs!
• To unite all common industry first responders to train, educate and motivate the public we serve to just
Whether looking to replace an older heavy-duty wrecker or adding new heavy-duty capabilities to a fleet, Jerr-Dan has a model that is just right for each application. Jerr-Dan’s Heavy Duty wreckers are available in 25, 35, 50, and 60-ton configurations, each one built with high-strength steel and designed for maximum power. Each model features a JFB Body made from a polypropylene copolymer material that is highimpact resistant and corrosion-free
The JD25 Heavy Duty Integrated Wrecker features a 50,000 lb. 2-stage wrecker boom, high- impact resistant and corrosion-free body, and a 3-stage underlift –like all Jerr-Dan models, designed with strength and performance in mind. The JD35 Heavy Duty Integrated
Wrecker features a 70,000 lb. 2-stage wrecker boom, high impact resistant and corrosion- free body, and optional 3-stage underlifts. The JD50 Heavy Duty Integrated Wrecker features a 100,000 lb. 2- or 3-stage wrecker boom, high-impact resistant and corrosion-free body, and optional 3- or 4-stage underlifts. The JD60 Heavy Duty Independent Wrecker features a 120,000 lb. 3-stage wrecker boom, high-impact resistant and corrosion-free body, and optional 3- or 4-stage underlifts. All these Heavy Duty wreckers are equipped with E/H (Electrohydraulic) controls, a very user friendly, smooth operating, fully proportional control with an updated hydraulic system, making easy work of large recoveries, and towing.
Another exclusive, the JerrDan Touchlink™ CAN Bus control system, features in-cab electronic controls that come standard with an overhead switch panel and offer an optional underlift control panel. It also provides increased control of the light-bar, front, side, and rear strobes, and flood and work lights.
To improve operator efficiency, each of these models offer an optional fully proportional Jerr-Dan custom Scanreco belly pack remote.
A critical consideration for the company that is purchasing a heavyduty wrecker for the first time is training. Operators are doubtless experts with their current fleet of small or medium trucks but operating a heavy-duty wrecker is simply not the same experience. Making sure that operators receive proper training and practice with the new wrecker is a key to long-term success.
Jerr-Dan engineers were guided by the principle that the strength and stability of the JD50/60 HDR1000 Rotators platform must be paramount. These elements are clearly visible in its industry-leading scissor-style outriggers combined with its unique 10 million RBM torsion frame design. By properly distributing the forces encountered during lifting operations, the truck and its components remain stable and solid from start to finish. This incredibly stable platform allows an operator to maximize the working area and capabilities of the boom and recovery winches with its best in class 41 feet of reach.
Of course, once the stable platform is built, the rest of the rotator follows the same innovative path. For example, the Jerr-Dan
Rotator has a proven independent knee boom underlift that is offered in a variety of configurations to meet customer demands with or without a drag winch. Underlift options include the 53,000 lb. capacity Model 530 three-stage with 147 inches of reach. Other options are the 56,500 lb. capacity Model 565 with either the three-stage 181 inches of reach retracted or the four-stage with 179 inches of reach retracted.
The JD50/60 HDR1000 comes with two DP or Ramsey 50,000 lb. 2-speed boom winches. Jerr-Dan also offers 20,000 lb., 35,000 lb., or 50,000 lb. drag winch options as well as the 20,000 lb. boom-mounted auxiliary winch option. Available in Single Steer or Twin Steer and four or five axle configurations, each chassis is custom ordered to meet Jerr-Dan’s demanding specifications.
The JD50/60 HDR1000 360-degree operational load charts (provided
with each rotator) document the full working range, including over the nose of the chassis, which provides a more comprehensive and reliable working area. The
Is
of America (ERSCA)
Utilization
calculator
weights,
be saved to aid in reviewing events or setting up new recoveries and picks.
Jerr-Dan’s exclusive Touchlink™ system (the same used in the heavy wreckers) features in-cab electronic controls that come standard and include an overhead switch panel, and an optional underlift control panel. Touchlink allows control of the light-bar, front, side, and rear strobes, and flood and work lights without leaving the cab. It is also pre-wired with three auxiliary circuits in the rear control box and one additional in the cab for those who wish to add custom lighting options.
Each rotator comes equipped with a fully proportional, Jerr-Dan custom, Scanreco remote. The remote is equipped with several features including E-stop emergency shut down, engine throttle up to a preset RPM, winch 2 speed on/off switches, and winch free spool engage. The remote can be operated in a standard rabbit mode or, if necessary, set to turtle, a slower mode. Lighted indicators tell the operator when a winch is in free spool mode and indicate when a winch is in highspeed mode. A switchable night light feature makes the remote more visible and usable in the dark and in low lighting. It also has built-in safety features that warn the operator and, if necessary, timeout or shut off the system
in certain situations, such as if the remote is dropped.
Jerr-Dan offers a wide variety of options to match customer requirements. These include options such as multiple storage solution packages, enabling the user to choose the storage solution that best fits their storage requirements.
To cut down on the financing hassle that often accompanies the purchase of heavier duty equipment, Jerr-Dan Financial Solutions (JDFS) offers quick, professional financing and competitive rates for leases and loans on new and used Jerr-Dan equipment for single-unit operators, large fleets, and everything in between.
Of course, training is critical when buying a rotator. Jerr-Dan offers factory training for rotator customers in a new state-of-the-art training facility. For more information about training, email training@jerrdan,com
For distributors, parts, and service, or more details about Jerr-Dan equipment, please visit www.jerrdan.com
Custom Built Manufacturing offers 20-ton, 25-ton, 30 ton and 50-ton units on the integrated line. Additional options we offered are a 12k sidepuller, 20k sidepuller, extending rear spades, and on our 50 ton,we offer a 20k belly winch under the boom. When it comes to rotators, we offer 30-ton, 40-ton, 50-ton and 60-ton units. All materials used in the building process are sourced from vendors in our area. We will accept nothing less than USA-made steel for all our units. We recently started to manufacture 75% of all our hydraulic cylinders here inhouse. Out of all other manufacturers, I would say we build more of our parts in-house than all the rest. We build all the steel components, toolboxes, and all paint is done in-house.
Custom Bulit’s warranty is the best in the business with an industry leading 10-year structural warranty on all steel components made in-house. With our customers, we have a 97% customer retention rate. Some of our customers own seven to nine of our units.
After a record 2023 we are looking great again for 2024! We have a full schedule for 2024 and we will be working on more improvements to our facility. We have a few new designs for our products coming out in 2024, you will want t stay tuned!
Readers for more information visit: custombuiltmfg.com
ATru-Hitch™ Fifth Wheel Towing Device solves many of the traditional problems associated with heavy duty towing. On a short wheelbase tractor, a Tru-Hitch™ can lift up to 32,000 pounds and tow up to a gross combined weight rating of 140,000 pounds. This lighter weight solution hauls heavy loads at highway speeds legally and safely.
Tows heavy loads and does not overload drive axles – the truck in tow simply becomes a semi-trailer. Weight transferred forward is properly imposed down on the fifth wheel.
Tractor does not need to be a long wheelbase because weight is only applied downward on the fifth wheel – when disconnected, the Tru-Hitch™ is free standing without the need for support arms, etc., ready to back under the next time you need it.
No lightened or unsafe steering when towing – because the load becomes a semi-trailer when using a Tru-Hitch™, the towing load is only placed at the fifth wheel so the steering axle of the towing tractor actually gains weight for optimum steering and braking.
A short wheelbase tractor with a Tru-Hitch™ can maneuver into areas not accessible by a long conventional tow truck.
Tru-Hitch™ is the safest heavy duty towing solution for the transporting and recovery needs of a heavy-duty tower. Visit www.truhitch.com for more information, or call 1-800450-8659 or 860-379-7772 to discuss how the Tru-Hitch™ can complement your towing fleet.
Ultrabuilt diligently works to provide some amazing equipment that can assist hardworking towers in all types of recovery situations, especially the tough ones. We think you’ll agree, and here’s why.
Ultrabuilt Wincebox is the perfect equipment for any farming, oilfield, and construction equipment recovery. Winchbox attachments are versatile and indispensable pieces of equipment for all industries. With the Winchbox, recovery will no longer be a problem, anywhere or anytime. Snow, mud, sand, nor ice will no longer be a problem for Winchbox. Regular-duty trucks, built for the road, simply cannot get into places that a skidsteer and a Winchbox can. Why? The compact design of the Winchbox allows for easy maneuverability in tight spaces, making it ideal for a variety of recovery situations.
The Ultrabuilt HDRU is perfect for towing and recovery operations done in tight spaces or off-road locations where larger wreckers may struggle to access. With its compact size and powerful capabilities, it can handle the toughest recovery jobs with ease. The wireless remote package allows the operator to control the Winchbox from a safe distance, reducing the risk of injury and increasing efficiency. That’s huge! It means
that a single operator can easily maneuver the Winchbox into position and secure the vehicle without the need for additional manpower. Overall, this compact unit is a versatile and powerful tool for towing and recovery operations. Its ability to be easily transported and remotely controlled makes it an asset for any towing company or recovery operation.
In most situations, the Winchbox can be billed as specialty equipment. Combining that with the considerably lower cost and added versatility compared to a heavy wrecker, our customers find them to be a game changer for their operation. Winchbox offers a cost-effective solution for businesses in need of heavyduty recovery capabilities, making it a popular choice among our customers. With its versatility, lower cost, and ease of use, it has become an indispensable tool for any business that requires reliable, recovery equipment.
Without the complications of other boxes, the Ultrabuilt HDRU requires less maintenance, and has superior structural integrity for the same or less weight. After hundreds of hours of simulated and field testing by structural engineers and industry professionals, this is the Winchbox perfected. The initial building of the frames by certified structural welders, powder coating, and final assembly all happen in Central Oklahoma.
All Winchboxes are built on the same frame with a locking, fold-down safety screen, reinforced tie back points, integrated chain and rigging rack. HDRU30 features a 30k Pierce Bison winch with 180 Ft of 5/8 wire rope, manual or air free spool with onboard air provided by an ARB air compressor. HDRU20 features a Pierce PSHV18 winch with 200 Ft of 1/2 wire rope, manual free spool, and manual tensioner. Optional light kits, wireless remote packages, custom powder coating, and CNC designs are available.
When we least expect it, things can happen. So, before you need help, check out our recovery solutions. Whether you are in the farming, oilfield, or construction industry, the Ultrabuilt Winchbox is the perfect solution for ALL your recovery needs. With its durability, versatility, and ease of use, this attachment is a ‘musthave’ for any business looking to streamline their operations and increase efficiency.
Contact Ultrabuilt today to learn more about how our Winchbox attachments can benefit you and your business.
• Rated at 37,500 pounds
• Severe duty spindles rated at 45.000 pounds total
• Towing eyes for bus pins on the front of the unit
• Multiple chain slots for endless tie down options
• Ultra low profile for six inch height at the center of wheels
• Rated at 5000 pounds per coaster/ 10,000 pounds combined
• Open platform for use with any size tire
• All Winchboxes are built on the same frame with a locking fold-down safety screen, reinforced tie back points, and integrated chain and rigging rack.
• HDRU30 features a 30k Pierce Bison winch with 180 Ft of 5/8 wire rope, manual or air free spool with onboard air provided by an ARB air compressor
• HDRU20 features a Pierce PSHV18 winch with 200 Ft of 1/2 wire rope,manual free spool, and manualtensioner
• Optional light kits, wireless remote packages, custom powder coating, and CNC designs are available
• Allows easy loading of electric vehicles, casualties with broken suspension, and machinery or containers lacking it’s own wheels
Feel free to contact us at ULTRABUILT@YAHOO.COM or give us a call at (405)313-4948 | www.ultrabuiltmfg.com
By Matt Wesley
Welcome to Towbook! We’re a start-up company that has grown from being crafted in McDonald’s dining areas, elated at breaking 100 accounts, to leading the way in cutting-edge software and serving thousands of companies worldwide. Our collective vision has and always will be to do things to our own beat, listening to the community that we serve, being honest, humble, and doing everything we can to make the daily lives of towing, roadside, and transport heroes more efficient, less stressful, and safer.
If you are already using our software – you are part of the family. We see you and value you as an important piece to the vast network we have the pleasure of serving. We want to encourage you and build with you as your business grows.
If you have yet to try us, we’re going to give you an honest look at what we do and who we are. Dispatching. Managers and dispatchers can dispatch jobs from a web browser or mobile app to drivers who are then able to quickly act and provide service to the customer. The mobile apps assist the drivers in easily accessing information, taking photos or video, capturing signatures
and much more. When photos are taken, they are always geo-location and time stamped to help demonstrate proof of completed work. Recording expenses can also
be done on the mobile apps, giving an easy alternative to remembering where printed receipts are.
Additional precautions can be taken by creating Vehicle Damage Forms if there is pre-existing damage to the vehicle prior to servicing it. The driver can create a report on scene, take photos of the vehicle, indicate anywhere there is damage, and have the customer sign off on the damage form. This will always be saved for future reference and can even be emailed or sent via text to the customer with their receipt.
Mapping and GPS. You can get turn-by-turn directions to your destination from in the app with just a few taps!
If you aren’t currently using a 3rd party GPS solution, Towbook is equipped with built-in GPS tracking which will automatically update the drivers’ location according to their app settings.
Towbook is also integrated with leading GPS companies like: AT&T Fleet Complete, Azuga, Driver Locate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet Solutions; allowing you to send calls directly to
Wichert Insurance is one of the largest tow agencies in the Midwest with over 30 years of experience working with towing, recovery, and garage operations Our knowledgeable staff are current on industry issues and are experts in the coverages your operation requires Our relationships with multiple AM Best "A - Excellent" rated carriers allow us to offer competitive rates and interest-free monthly pay plans As active members of state associations, we are industry advocates and a reliable resource
Our team's experience allows us to create custom programs to meet your needs. From service trucks to extra heavy equipment, single location to multi-state operations, we will craft a program to meet your risk appetite at the most competitive rates In addition, we act as your advocate when a claim occurs to ensure timely and fair outcomes
We offer in-house loss control specialists at no additional cost to identify ways to control and reduce risks Clients who engage in our loss control and safety programs benefit from lower insurance premiums, increased profitability, and reduced accidents, injuries, and claims See more at www wichert com or contact us today at: 740-654-0532
the GPS unit in your truck.
Drivers can use the GPS unit to navigate to the service location. Your Towbook app can use the GPS location from your trucks and display that on the map in Towbook. We have recently integrated with Azuga, partnering as their exclusive towing software integration; Azuga has allowed us to offer our mutual clients with some amazing features!
Impound Management. Our impound management features allow you to manage your impounds from anywhere. You can impound a vehicle, have the storage calculate out for you and release when needed from the computer or mobile app!
We’ve implemented an option to save you and your team time on the phone and reduce confusion in the release process; Vehicle Lookup creates a web portal for customers, police departments or private properties to search a plate number. This allows them to confirm if you have the vehicle and if so, the address of the lot and any pertinent information related to release procedures.
An important time saver and often an option that helps keep drivers safe is our On Scene Call Creation option. This option circumvents the normal required fields needed for call creation, allowing whoever is creating the call to simply take a quick picture of the car and move forward. When managing non-consensual tows or unsafe situations, this allows for a much faster alternative for your driver to use.
Accountability Features. If you want your team to inspect their trucks and other equipment before (or after) every shift, they can do that easily using the Towbook mobile apps and our Equipment Inspection tool. Each inspection report is time stamped, and managers will receive an email alert any time there is a failure.
Completed inspections are also available to open/view on mobile apps, so if drivers need to present a completed pre-trip inspection to a law enforcement officer they can do so right from their phone!
Our “User Check-In” feature allows drivers to check-in and out for work directly from their mobile application. This allows managers and dispatchers to know who is
currently available to accept jobs.
We know that being able to see drivers’ routes is an important part of running an efficient and reliable business. Because of this, we offer Call Replay. This allows you to go back and review movement on a specific call or play back a time frame for a specific driver. Whether for coaching on better routes to take or holding drivers accountable, this gives you concise visuals for both!
Confirming that you have been paid and physically have the funds can be a struggle sometimes. Whether it’s late payments or less than ideal payment plans or payments that get stuffed in the wrong drawer, we know it can be stressful. The Payment Verification Report helps give you clarity and visual cues on what you have confirmed is in hand or in your bank account. It allows you to review all payments applied to verify the validity, giving you an additional layer of confidence that your books are balanced.
We value creating what brings your business value, supporting you in ways that make you feel uniquely important and standing out in our field. We value openness and honesty. We know that this industry is built on our word being the bond and in times where we have let someone down, we do everything we can do to make it right. As we reflect on being one of the last remaining companies who take pride in their independent roots, there are a few acknowledgements we want to make.
We created Towbook for the towing and roadside community, with all focus being on developing a software to best help an industry sorely in need of cutting edge, flexible software to make their businesses more efficient. This vision is and will always be a foundational one. We will never become more worried about our bottom line than what worries you. We will always work to implement options that make you as a business owner as selfsufficient as possible. The journey of building any business from a dream to reality does not end with popularity or a specific number hit. It grows and matures as you see parts of it flourishes.
We would not be who, or where, we are without the community of fiercely independent towing and roadside companies that we have the honor of serving. We hold firm to hearing what is needed, acknowledging when we need to make things right, and working tirelessly to deliver an innovative product to everyone who tries it.
The “Survivor Fund” was created in 2006 to complement the International Towing and Recovery Museum’s Wall of the Fallen. This fund was established to help those families who have lost a loved one in the line of service.
A Survivor Fund committee was formed of people from all over the United States from the towing industry. The committee is given the information regarding the fallen and the application is processed within 24 hours of receipt. Once the decision is made, a check is sent right away to the family to assist with immediate nancial issues during this tragic time in their lives.
To ensure the longevity of these bene ts as we work to build a perpetual fund, we are asking each person, company and organization in the industry to participate in supporting the Survivor Fund and these families when a tragedy occurs. Your pledge to become a Survivor Fund Continuing Support Partner represents a commitment to our industry.
As a Continuing Support Partner, you will receive an e-mail from the Survivor Fund when
a
Seventeen years of service to the towing and recovery industry worldwide
Managed by industry professionals
Pledges replenish funds and allow payout growth
$7,500 bene t, $15,000 for museum members
Immediate funds to help at the time of tragedy
Funded by donations only
Hundreds of families supported
Tiered system allows payout increases based on reserves
Hundreds of thousands of dollars paid out to date
Make your pledge today to support our industry.
By Tim Smith
Ihave spoken to thousands of fleet owners, countless managers and the responses we get are predictable as you would expect. Many have used it for years and wouldn’t do business without it even though they may not always feel the benefits they get from telematics. Sometimes, it’s because they have a few drivers who, “they need to keep an eye on, but the majority are good.” Sometimes, it is purely a state mileage or IFTA report need, and sometimes it’s because their insurance company tells them that you must get a better rate or to have insurance at all.
So why? What do the real numbers say? Why do insurance companies and brokers send more referrals to Azuga than any other groups we know?
Philadelphia Insurance Companies did the work of looking at driver behavior and how Azuga Telematics system affected the results over an 18-month pilot. Here
is what they found:
So, just the telematics system would reduce harsh braking events by 98%, acceleration by 97% and speeding over 15 MPH by 89%! Ask yourself, how would this help my bottom line? How much in fuel, maintenance, citations and how many upset phone calls from John Q public would this eliminate? Now think about it from the
insurer’s point of view. How many claims would this prevent, and how would safer drivers affect a fleet’s insurance premiums?
Cameras have changed the game for insurers, and I firmly believe that there is coming a time, very soon, when you won’t be able to get fleet insurance without cameras at least facing forward and driver. For several years insurance companies have been forced to settle accident claims at a very high rate because aggressive attorneys have targeted commercial fleets and business-related vehicles. Basically, if you have a company name on the door of your vehicle you were being targeted. The burden of proof of who was to blame for an accident fell on the fleet owner, and without it, the insurance companies found it was cheaper to settle than risk fighting and losing. This of course created thousands of copycat law firms and a sharp increase in the cost of insurance for fleets, especially towing companies!
A properly saved video gives the insurance company a fighting chance to defend you and themselves. As they have started working with fleets using cameras, they have discovered that having cameras is great, but they need to be recording events along with telematics to help paint the picture. You need to have quick and easy access to the video and be able to easily email it to them when needed. Sometimes, you need to be able to access nonevent-based video around an event. You need to be able to see if the camera isn’t working before an accident happens. They have seen many times that a company had cameras they bought online, but they get into an accident, only to find out that their cameras haven’t been recording for over a month. The video quality must be clear enough to leave no doubt.
The newest fight that the insurance companies are fighting is distracted driving. I know there are some of you guys who don’t want to watch what your driver is doing inside the truck all day, and I don’t blame you. However, you must look if there is an incident where that is needed, and I will tell you why you want it. Now these aggressive attorneys have found a loophole with a super, high success rate. They instruct their new clients to always claim that “they saw the driver of your vehicle, and they were on the phone when the accident occurred.” It doesn’t matter whether your driver was or wasn’t at fault anymore as he was distracted driving. The burden of proof that he wasn’t falls on you!
On average, 26% of all car crashes involve cell phones, 20% for commercial fleets and the average claim cost is $70,000.
This is why it is important for your insurer to have access to this in your fleet.
So why do insurers recommend Azuga, especially in Towing? First, the internal testing they have done proves it works. The cameras have terrific picture quality and allow easy access to video whenever needed. You can access video nonevent related and can even access camera real time, if needed. Administrators can access camera health information at any time to confirm if there is anything not working, and all Azuga hardware has a lifetime warranty and free replacement.
The interior camera has AI and will notify you when drivers are on the phone while driving, distracted, not wearing a seatbelt, tailgating, eating, drinking, or smoking. It simply takes a picture and notes the telematics at that moment. As the administrator, you can customize this camera however you want, but your insurer will want it to catch cell phone events just in case.
The Azuga platform is specifically designed for towing companies. PTO notifications, state mileage reports, rear facing cameras for the back of your trucks, cameras that keep recording for an hour, even if you turn off the truck on the roadside, and internal ELD product if needed.
Azuga is a preferred provider for Towbook customers and allows customers to get updates in Towbook every 30 seconds rather than 2 minutes any other way. You also see speed, ignition status and idling time directly in Towbook. Azuga is also a preferred provider for HAAS alert which allows you to help notify oncoming traffic when you have a driver working on the roadside.
Towing is different from almost any other fleet we work with today. So, we have dedicated towing, customer success and towing technical support teams that know the towing business and can answer your specific questions.
The bottom line, Azuga gives your insurer what they want and can help you be more efficient while running your towing company. At the end of the day, the reason why insures refer you to Azuga is because it encourages safer driving, reduces the number and severity of claims, gives them access to quality video to defend their clients and can even be used to help protect the company drivers.
For more information go to https://offer.azuga.com/towbook/ or call Tim Smith at 205-728-9135.
By Laura Dolan
Still haven’t made the switch from pen and paper to towing software? Maybe we can help nudge you in the right direction. Here are the Top 10 most important features of digital dispatching that empower tow truck companies to operate more efficiently, deliver superior services to their customers, be more profitable, and stay competitive in the overall towing industry landscape.
1. Automated Job Assignments: Automatically assigns incoming jobs to available tow trucks based on factors like proximity, capacity, and specialty requirements, eliminating manual allocation and reducing response times.
2. Real-time GPS Tracking: Allows dispatchers to track the location of tow trucks in real-time, enabling
them to assign the nearest available vehicle to a job, reducing response times, and optimizing routes.
3. Integrated Communication: Enables seamless communication between dispatchers and drivers through in-app messaging, ensuring clear instructions and updates on job statuses.
4. Digital Job Management: Provides a centralized platform for managing all aspects of towing jobs, including job details, customer information, service history, and billing, reducing paperwork and administrative tasks.
5. Customer Notifications: Sends automated notifications to customers regarding job status
updates, estimated arrival times, and completion confirmations, enhancing transparency and customer satisfaction.
6. Electronic Documentation: Allows for the digital capture and storage of essential documents such as invoices, receipts, and towing authorizations, improving record-keeping accuracy and accessibility.
7. Reporting and Analytics: Generates comprehensive reports and analytics on key performance metrics such as response times, job completion rates, and driver productivity, enabling data-driven decisionmaking and performance monitoring.
8. Robust Integration Capabilities: Integrates with other systems such as lien processing software, auction management software, even motor clubs, to streamline workflow processes and enhance overall operational efficiency.
9. Mobile Accessibility: Provides mobile access for dispatchers and drivers, allowing them to manage
jobs, communicate, and access information from anywhere, anytime, improving responsiveness and flexibility.
10. Credit Card Processing: Allows towers to accept payments on the road or in the office in a convenient and secure way, as well as manage accounts, issue refunds, have access to credit card and ACH payments, and manage payouts all on one account.
This is where we come in. We offer all of the above and more on our fully-integrated towing software that helps towers get a complete overview of every part of their business to increase efficiency and profits.
Our reliable support team responds quickly and is always here to help you get set up and answer any questions about how it all works. You never have to go it alone.
To learn more about how you can start using TRAXERO’s tools to start improving your towing business, visit traxero.com or call us at 1-800-428-4715
Ranger’s innovative solution – PatrolWorks with LPR –resets expectations for effective private property parking management. It puts the pieces together with advanced permitting capabilities AND LPR enforcement in a single, fully integrated solution.
You now have a new, exciting opportunity for growth – extending your PPI business by offering your customers a single-source outsourcing option for their parking management. An option that delivers increased revenues and returns on their parking assets.
PatrolWorks with LPR equips you to be a full-service Parking Management Company that delivers exceptional value to your customers while increasing your own revenues and profits. You become your customers’ “go to” resource for parking -- managing the process from feature-rich paid permitting to “arms-length” LPR patrolling to responsible enforcement (ticketing and/or impounding).
You can serve more customers and lots, share in permitting processing fees, and benefit from more impounds without investments in more trucks.
By Jim Shellhaas, Founder/President-Ranger SST
PatrolWorks with LPR targets owners in two markets:
1.) Multi-Family Residential properties (apartments, HOA’s, campuses), and 2.) Pay to Park lots. Using the vehicle license plate as the permit enables the use of advanced license plate recognition technology for more efficient patrolling to identify vehicles in violation. A fully integrated mobile application – Co-Pilot - compliments the LPR system. Co-Pilot adds functionality to record any policy violation (not just permit related) such as expired vehicle registrations or flat tires. It can also be used to further document a violation detected by the LPR system by taking additional pictures that are automatically merged with the pictures from the LPR cameras.
multiple objectives:
Improve Safety and Security: Replacing stickers with
License Plates as the permit enables frequent (mobile) LPR patrolling. This in turn discourages illicit activity in the lot (reducing risks/liabilities) and provides greater management control of the vehicles in the community.
Increase Revenue and Property Value: PatrolWorks makes paid permitting simple. Parking becomes an easy add-on service, much like baggage fees on an airline ticket. Flexibility to differentiate pricing (e.g., carports, garages vs. surface lots) and to charge for guest permits adds to the upside potential.
Save Time at Properties: PatrolWorks includes mobilefriendly web apps (portals) that enable automated workflows, and for resident “self-service” management of their parking permission. Residents are able to transfer permits to a newly purchased vehicle or a temporary rental car and purchase permits for guests, This frees more time for managers for sales and marketing priorities.
Increase Resident Satisfaction and Convenience: The security improvements add to the comfort and peace of mind of residents in a societal environment where security has become an ongoing anywhere and everywhere concern. In addition, the self-service capabilities for permitting eliminates trips to the office.
Most owners of Pay-to-Park Lots are aware that their assets are not realizing their full revenue-generating potential. PatrolWorks enables owners to address the two most prevalent shortfalls:
Plugging Revenue Leaks: Lost revenue from vehicle owners who choose to Not Pay or Overstay are minimized. In contrast to most approaches, PatrolWorks replaces “hope” as a strategy by coupling permitting with frequent LPR enforcement. Vehicle owners scan a QR code and enter their LP to purchase a parking permit. LPR Enforcement then ensures policy compliance. Enforcement is typically impounding (vs. immobilization) such that the vehicles in violation are no longer consuming revenue generating spaces.
Capturing Pricing Opportunities: Many conventional offerings are limited to “fixed” pricing. It becomes too cumbersome or labor intensive to adjust to demand patterns. PatrolWorks accomplishes this digitally. For example, an owner of a pay-to-park lot in KC was able, digitally, to increase permit prices to $25/hr. for the Super Bowl celebration - from their computer!
And many pay-to-park opportunities are waiting to be discovered – such as employee lots after hours, and truck stops.
The Integrated Solution PatrolWorks features web applications (portals) for both Property Managers and Permit Holders (residents). This design makes the functionality available on a computer or mobile phone and creates information transparency across the community. The fully integrated architecture provides the foundation for success:
1 A web application (portal) for property managers to digitally enter and approve permits (LPs), to view a portfolio of management reports, AND to approve pending impounds - digitally
2 A self-service web application (portal) for permit holders for vehicle registration, obtaining permits for themselves and guests, and transferring parking privileges to a different vehicle
3 Highly efficient detection of unauthorized vehicles using the LPR system for permitting violations – with the complementary mobile app: Co-Pilot
4 Impounding, along with optional, multi-step enforcement protocols that could immediately require impounding, or begin with one or more notification and/ or ticketing steps
The PatrolWorks software integrates all components into a complete parking management solution. Capabilities include configurability for the policy preferences of individual properties by lot: violations and consequences, permit pricing, grace periods and capacity caps for guest permits.
PatrolWorks with LPR enables you to grow with a
business model that generates high returns for you. The required LPR investment is NOT like repo. There is no need for a camera system on every truck. Typically one LPR spotter vehicle is all that is needed to patrol many lots. (No more walking lots on an “Easter Egg hunt”.) Identified violations are sent automatically from the spotter vehicle to the Co-Pilot app in a nearby tow truck. The payback on the LPR camera system is generally measured in months and financing is available.
You share in the processing fees for paid permits, can serve more lots, and complete more impounds!
You have an exclusive market, and you control your own destiny. You negotiate permitting fees and your share of the processing fees. For multi-family properties, you manage the property’s share of the permit proceeds - using them to offset lot maintenance priorities such as restriping. You provide patrolling through a company
that is not conflicted with impounding. You contract with multiple impounding companies to expand enforcement capacity (lowering the asset intensity of your operations).
Detailing the benefits:
• Multi-Family Residential Properties: If you are impounding 200 vehicles per month, the population of vehicles in the lots will be around 20,000. If properties implement paid permits at $10 per month, the annual gross revenue would be $2.4 million. This would more than cover your parking management fees. It would generate a reserve that you could manage (for a fee) on behalf of the property for maintenance expenses such as resurfacing, striping, lighting, and/or snow removal. This reinforces your “parking management” role and avoids any funds flowing directly to a property manager which could be misconstrued.
• Pay to Park Lots: Managing downtown “in and out” and special event lots could generate gross revenue of over $1,000/space per month (10 hrs. per day x $4/hr.). A portfolio of 20 lots, each with 20 spaces could generate over $6 million of gross revenue. With enforcement, the lot owner would realize higher returns, even with you earning an above
average management fee.
Could PatrolWorks with LPR be an opportunity for you to win and grow in your market with your customers? PatrolWorks is the future of private property parking management. You can be the leader with exclusivity in your market -- profitably serving more customers and more lots, generating more impounds and new revenue sources.
To learn more, invest a few minutes to watch these videos:
For the longest time, apartments, condominiums, and homeowner’s associations have been leaning on towing providers to clean up their properties and remove unwanted vehicles and unauthorized occupants with archaic systems that require vehicles to have physical parking decals that are hard to manage, and expensive for towing operators. Are you tired of having to give vehicles back because a decal sticker fell off or your enforcement team couldn’t see it properly during overnight hours? Do you want your sales team to focus on growing the business and stop wasting their time being a decal delivery service to the clients?
All of the headaches and costs that come with managing parking for private properties ends with ParkingPass.com. ParkingPass is the nation’s leading provider in paperless parking management, which eliminates the necessity for physical parking decals, offers better management for resident and guest passes, and puts the responsibility back on the residents of the community. Drivers and spotters shouldn’t have to worry or be confused when towing vehicles, which is why ParkingPass takes any of the guess work on permit statuses out of their hands and provides a clear process that these monitors can follow to effectively violate these vehicles, while having peace of mind that the system has their backs. ParkingPass utilizes state of the art mobile license plate reader (LPR) technology by leveraging integrations with mobile applications that do not require the use of physical LPR equipment… which can run several thousands of dollars to equip on one vehicle/truck. Your enforcement team can simply drive through the property scanning every license
plate parked at the property, decreasing patrol times while increasing towing. With our real-time database sync, an alert will appear for any vehicles that have a parking status issue or not registered at the property. This makes it easy and quick to find PPI tows, without the need to search for decal stickers. Less givebacks, less risk, and more revenue.
When you work with ParkingPass to grow your PPI business, understand that you’re not working with just a software company, but a team that wants to forge a partnership with you and your organization. Since we are a national company, we can leverage and open doors with property management companies, that otherwise, a tow vendor may never have the
opportunity to book. We work very closely with our towing vendors to ensure that all parties have a successful and positive experience with our program, and constantly soliciting feedback. Let us do all of the leg work of bringing the clients online. You and your team can focus on what you know best…towing.
Below are several key features about our ParkingPass system:
Each community is provided with a unique keyword to organize all resident applications on our online website (www.parkingpass.com). Residents are only allowed to request approval for maximum number of resident vehicles permitted at the property.
A verification system that ensures that only authorized residents are issued parking permits. The management and association can now organize all renters with their proper lease expirations and ensure
that all vehicle paperwork is up to date. Our system can be customized to require the attachment and upload of vehicle insurance, registration and a copy of the driver’s license.
Effortless guest vehicle registration managed directly by residents online (no paper to manage). In fact, properties can customize guest parking to be hourly, daily, free, paid or any combination that they see fit. This allows them the opportunity to keep out unauthorized occupants, while creating the ability to generate and boost property income through paid guest passes. Restrict the number of active guest passes per unit, and maximum number of guest pass days per license plate number or unit.
Give our parking software a test drive and schedule a demo with us today or contact us at (800) 322-5535 to learn more.
When you start up your new Hino truck, our journey with you is just beginning. That’s because every 2024MY Hino comes standard with an industry exclusive Allison 5-Year Transmission Warranty, 24/7 HinoWatch, and Hino Edge Connected Vehicle Solution. Why? Because taking care of you and your truck is what we call the ULTIMATE OWNERSHIP EXPERIENCE.
