Tow Professional - Volume: 10 Issue: 6 by Over the Mountain Media, Inc

Volume 10 • Issue 6 • 2021 www.towprofessional.com

2021

Wall of the Fallen Underwood, Jeffery Ray Melendez Carlos Manuel Martin Grincewich, Darren Ayers, Tracy Lee Fredere, Andrw Dove Henao, Joshua Herring, Walter E. (Pat) Kizer, Larry Marston, Casey Joel Wilson Richard Todd Jones, Dale Dean Everitt, Jason Lee Iodice, Corey John Buell, John E. Marbury, Derrick Rich, Louis Judson Alarcon, Mark Ellis, William “Will” Pittard, Roque Don Stillwater Laudenslager, Tyler Herrera, Christopher Cother, Tristen Willis III, Eugene Jennings Clayton, Robert C. Moore, Hans Michael Fanucci, Scipione A. Allen, William Casie Visser, Nicholas Ryan Gillam, Stephen Craig Gayne, Austin Daniel Ryan Bilotte Ackerman, Eric Spratley, George Jr. Luke, Christopher Vawn Ugorji, Obinna Brewer, Ryan Fejedelem, James G. Quave, Tyler Patrick Betancourt, Carlos Alberto Ewing, Glenn A. Miller Jr., Ronald Dale

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TOW PROFESSIONAL

CONTENTS

Volume 10 • Issue 6 WWW.TOWPROFESSIONAL.COM

FEATURES:

INDUSTRY NEWS

TOWING & RECOVERY

6 | Jerr-Dan

WHEEL LIFTS, ROLL BACKS & REPO EQUIPMENT

lebrating

8 | Cummins Inc YEARS

8 | TRAA 10 | TRAO

28 | Jerr-Dan

12 | Recovery Billing

34 | Dynamic

16 | Eemerg

an expert Witness BY JAMES E. LEWIS ///

18 | No one likes unpleasant surprises

40 | Hide–A–Lift

42 | Collins Dollies 48 | GoLight

49 | 44 | Steck

46 | GuniWheel

Clore Automotive

5TH WHEEL AND TRAILER

INSIGHTFUL TALK BY DAN MESSINA ///

22 | The Owner is the Company 50 | TowMate

52 | Triple K

Fuel 4 Thought BY D.J. HARRINGTON CSP

26 | The Sneeze 54 | Tru-Hitch

56 | ZACKLIFT

IN EVERY ISSUE 4 | Publisher’s Letter 63 | Market Place 59 | Dealers Place 64 | Ad Index 2

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TOWING SOFTWARE

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PUBLISHER’S

LETTER

Volume 10 • Issue 6

lebrating

WWW.TOWPROFESSIONAL.COM

Tow Professional Magazine Yore Resource for Towing & Recovery EST. 2011

YEARS

ow Professional Magazine started in 2011 with a purpose to be the best value & and solution to advertisers and Towing Owners in the industry. Tow Professional reaches (Not the Largest) but the most targeted audience in Industry 26,000 + owners in print (1 copy, per company, per title) and 11,000 + requested in our digital format that mirrors the print. Tow Professional Launched a new product in the beginning of 2021, this is a quarterly Digital magazine. The most interactive publication in our industry currently. The new format allows embedded video’s, downloadable brochures, featured supplier listings, and product press spotlight features. Best of all it’s one of the best values in Industry for advertisers that want to promote more on social media. With the launch of the 1st issue Q1, Tow Professional garnered 21,000 + views on Facebook, shares across LinkedIn, and success on Instagram. Q2 Launched with even more views and a 5 minute plus read time per edit. We will continue to bring non -biased industry news and information on the top productsin the market. Tow Professional in 2019 & 2020 petitioned Governor Kay Ivey of Alabama for a month to be recognized for “Slow Down, Move Over.” October 2019 & and December 2020 were recognized statewide in a Proclamation by Governor Kay Ivey of Alabama as “Slow Down, Move Over month,” to promote awareness. Tow Professional is committed to offering the most nonbiased company and product focused editorial, giving owners the resources to choose the top products for their business! We will continue to assist, support, and work to support this industry that we greatly appreciate! In this Issue you will find excellent info as always from Dan Messina’s “Insightful Talk,” The Owner is the Company, DJ Harrington’s Fuel for Thought looks at “The Sneeze, “and our Expert Witness Feature this issue, Jim Lewis explains why no business owner likes surprises! Also in this Issue we feature “Wheel Lifts, Rollbacks, & Repo Equipment.” We look at some of the solutions offered from several of the top manufactures, dealers, and distributors in our industry. essential tools to needed to take care of lockouts, auto recovery, Bus & RV solutions for any recovery! Celebrating 10 + years, we appreciate our Advertisers & Tow Professional’s!

Darian Weaver President & Publisher, Tow Professional 4

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Professional Your Resource for Towing & Recovery

PUBLISHER Darian Weaver President & Publisher darian@towprofessional.com

PRODUCTION Shirley Ogburn Editor Clint Cabiness Creative Director clint@dialedinmediagroup.com

CONTRIBUTING WRITERS D. J. Harrington CSP James E . Lewis Dan Messina Darian Weaver

C fo

> Executive and Advertising Ofﬁces 2007 Old Montgomery Hwy, Suite B Birmingham, AL 35244 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com

Tow Professional is published nine times a year by Over The Mountain Media, Inc., 2007 Old Montgomery Hwy., Suite B, Birmingham, Alabama, 35244, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices. Tow Professional is distributed to qualified Towing & Recovery’s Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

www.towprofessional.com

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INDUSTRY NEWS TOWING & RECOVERY

Jerr-Dan Financial Solutions Jerr-Dan was born and raised on the road, and we know the unique challenges tow truck drivers face every day. We’ve partnered with Ascentium Capital to enhance the offerings of Jerr-Dan Financial Solutions (JDFS).

We’ve Made Our Process Quick and Hassle Free. Apply online and receive a credit decision within 24-hours. Once your application is approved, we work with you directly to customize a financing solution that meets the specific needs of your business.

It’s Easy and It’s for Everyone. Whether you own one truck or a full fleet, count on JDFS for the same innovative approach and customer service you’ve come to expect from Jerr-Dan. And as your business grows, we’ll be there, helping you navigate every bend in the road.

Why We’re Different. The Jerr-Dan team at Ascentium is comprised of tow truck operators, salesman and finance professionals who know the towing and recovery industry inside and out. With more than 60 years collective experience, they not only know the language of the towing industry, but they know the equipment and accessories you need. The JDFS team will put together the lease or loan package that’s right for your business, without the hassle of dealing with a bank who sees only numbers and doesn’t fully understand the value of the asset or its importance to the success of your business. A wide credit box allows JDFS to find solutions to even the toughest finance scenarios. We are committed to eachand-every customer who walks in the door. We combine competitive rates with quality customer service to provide a financing experience you’ll want to use again and again. Count on JDFS to design an innovative financial program that works for you in every business situation and every economy.

What We Offer. JDFS prides itself on the simplicity of its process and dedication to finding solutions for both new and established buyers to deliver a best-in-class customer experience and value that extends beyond the asset itself. Benefits of our program include: 6

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√ √ √ √ √ √ √ √

Free Customer Consultation to Identify Equipment and Finance Needs Online Credit Application Process 24-Hour Turnaround on Credit Submissions Up to 100% Financing for Qualified Buyers Up to 84 Month Financing for Qualified Buyers Competitive Rates Flexible Lending Options Assistance with Asset Disposal

Learn more at jerrdan.com/financing or call us at 866. 923. JDFS (5337).

About Jerr-Dan JerrDan, LLC, an Oshkosh Corporation [NYSE: OSK] company, is a leading manufacturer of towing and recovery equipment. Its full line includes light-, mediumand heavy-duty carriers and wreckers, industrial transporters and four-car carriers. The company is headquartered in Hagerstown, MD., and its products are backed by industry leading warranties and a strong service network dedicated to the towing professional. To learn more about Jerr-Dan, visit www.jerrdan.com.

About Oshkosh Corporation At Oshkosh (NYSE: OSK), we make innovative, missioncritical equipment to help everyday heroes advance communities around the world. Headquartered in Wisconsin, Oshkosh Corporation employs more than 14,000 team members worldwide, all united behind a common cause: to make a difference in people’s lives. Oshkosh products can be found in more than 150 countries under the brands of JLG , Pierce , Oshkosh Defense, McNeilus , IMT , Jerr-Dan , Frontline™, Oshkosh Airport Products, London™ and Pratt Miller. For more information, visit www.oshkoshcorp.com.

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INDUSTRY NEWS TOWING & RECOVERY

Cummins Inc. Enters Licensing Agreement with DAS Companies, Inc. to Sell Cummins-Branded Products Includes Hundreds of DAS’s Travel-Related Products and Electronics Palmyra, PA (August 2021) – Cummins Inc. (NYSE: CMI) and DAS Companies, Inc. have entered into a licensing agreement to sell Cummins branded DAS products in retail marketplaces throughout the United States and Canada. The companies are combining the Cummins promise of innovation and dependability and DAS’ extensive portfolio of more than 12,000 products serving the on-the-go lifestyle to reach a broad retail audience. The companies expect to begin selling the Cummins-branded products in the first quarter of 2022. This long-term agreement will cover many DAS products, including apparel, power equipment (inverters and jump starts), communications gear, safety apparel, tools, and travel accessories. According to Michael Abel, President and CEO of DAS, this will provide both companies, who have a shared focus when it comes to quality and brand building, the opportunity to leverage the wide assortment of licenses to reach broader audiences together. “This is an outstanding opportunity for DAS,” stated Abel, “especially with a trusted global brand such as Cummins. This agreement will enable even more on-the-go

consumers to try our travel products and mobile electronics – products that add safety, convenience, comfort, and leisure to life on the road.” This agreement covers both exclusive and non-exclusive categories. The DAS products in the exclusive category gives DAS exclusive rights to display the Cummins name on Cummins branded products. “We’re thrilled about our partnership with DAS and the opportunities it provides us to expand the brand and build brand loyalty to a larger public audience,” said Carole Casto, Vice President of Marketing and Communications. “DAS’ unique distribution channels enable us to more easily provide customers, fans and enthusiasts across North America with access to Cummins-branded products.” DAS Companies, Inc. Corporate Office • 724 Lawn Road • Palmyra, PA 17078 • 717-964-3642 • Toll Free 800-233-7009 • Fax 717-964-2207 • www.dasinc.com 2 Sales channels will include eCommerce sites in the U.S. and Canada, many of which are affiliated with truck stops/travel centers and gas stations. Additional sales channels will include home centers, automotive retailers, U.S. Military exchanges, marine suppliers and distributors, marinas, and other major retailers.

WTRAA Scholarship Fund 2021 Recipients Announced The Women of the Towing & Recovery Association of America (WTRAA) is an auxiliary organization for the Towing & Recovery Association of American (TRAA). Since 1990, under the TRAA Education Foundation, the WTRAA Scholarship Fund Committee has awarded scholarships to the child or grandchild of a TRAA regular member to help them complete their education. Scholarships are awarded to students each year based on merit, financial need, and the candidate’s overall character, community involvement, family service, etc.

The 2021 Scholarship Recipients Are: • Connor Schmit – Awarded $2,000.00 – Connor will be a freshman at Saint John’s University in Collegeville, MN. Connor is majoring in Global Business Management with a minor in Philosophy. • Morgan Hobson – Awarded $2,500.00 – Morgan will be a sophomore at Gettysburg College in Gettysburg, PA. Morgan will be working towards a major in Business Organizational Management with a double minor in mathematics and economics. 8

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• Julia Tantare – Awarded $7,000.00 – Julia will be a senior at Seattle University, Seattle, WA. After finishing with her undergraduate degrees in Criminology and Criminal Justice Theory with a minor in Psychology, Julia plans to attend law school to become a criminal defense attorney. For individuals interested in applying for 2022, look for the WTRAA Scholarship Application to run in the Spring edition of the TRAA – Towing & Recovery Association of America’s National Towing E-News and on the TRAA website, traaonline.com. .

www.towprofessional.com

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INDUSTRY NEWS TOWING & RECOVERY

2021 Midwest Regional Tow Show… the show that drives training, legislation, and safety for our members!

n behalf of the Towing & Recovery Association of Ohio (TRAO) www.trao.org , the Towing & Recovery Association of Kentucky www.trak-inc.com and the West Virginia Towing & Recovery Association www.wvtow.com , we appreciate the support of our members, volunteers, show sponsors, exhibitors and attendees in making the Midwest Regional Tow Show the largest tow show in the Midwest. This event, referred to as the Family Towing Affair, is planned with attendees in mind — including families. Children are entertained on Friday and Saturday evenings, allowing parents to attend show events. The Women of TRAO hosts a luncheon featuring a “Safety Fashion Show” with the latest apparel. Male “models” are chosen from within our industry and represent towers, industry leaders and exhibitors who are willing to strut the runway while showcasing their unique personalities and attitudes.

Our annual golf outing is a huge success as well as our seminars and demos. TRAO realizes the importance of training, safety, and improvements for businesses in this industry, so we plan many seminars during the show to provide extra intellect at a cost of only “FREE”!! Thank you to everyone who participated in previous years. Let’s make our 43rd year as successful as the previous show as we celebrate the 2021 Midwest Regional Tow Show! Midwest Regional is not just another show in a sea of tow shows. TRAO uses the funds generated each year to fund lobbying efforts, legislation, safety & driver training, and certification. We appreciate our exhibitors & attendees your investment in us, is an investment in our towers and their future!

S 2 G M

Midwest Regional Tow Show 513-831-7469

Our mission is to: • Evoke the public conscious to understand they are the most powerful source to define life and death on our Nation’s highways. • To educate and make them aware they need to make a life change so first responders can live theirs! • To unite all common industry first responders to train, educate and motivate the public we serve to just

OVER ONE – LOSE NONE! 10

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• Thursday — Golf Outing • Thursday — Live Auction • Friday Night — A Party to Remember with Zack Attack • Friday Night — Candle Light Vigil • Saturday Night — Miller Industries Customer Appreciation

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INDUSTRY NEWS TOWING & RECOVERY

COVID Restrictions Lifted, In-Person Classes Resume By Jade Rodrigues We show you how to work WITH them, not against them. • Obtaining payment for proper billing: There are many steps that go into collecting payment for your hard work. We teach you how to go about the process from start to finish.

uring the pandemic, towers across the country faced big hits in their bottom line as the number of people driving on the road were at an all-time low. Even for those on the road, police were not stopping for vehicle violations since the registry of motor vehicles was shut down due to COVID-19. As the country begins to open, it is imperative that you know how to bill properly for your services to recuperate the income that was lost and continue to make strides to increase your bottom line...and we can help! At Recovery Billing Unlimited, we have helped thousands of towing and recovery companies across the country increase their bottom lines. We don’t teach you how to tow or recover vehicles, you already know how to do that. We teach you how to properly invoice and how to navigate other avenues to get paid when you hear the famous “Sorry, that’s not covered.”

How do we do it? • We provide in-person classes out of our training facility in Massachusetts and on the road at the Baltimore and Las Vegas Tow shows. You can find our most recent seminar schedule at recoverybillingunlimited.com/register

What do we teach? • Proper way of writing invoices: Are you still writing your RECOVERY invoice on a TOW slip. That’s a thing of the past. • Keeping the paper trail: Learning how to properly document the scene from start to finish so you will have all the info you need back at the office. • Communicating with insurance/private companies:

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Don’t take our word for it, take theirs! “For anyone who is “on the fence” about going to a RBU class, let me say that it is a “Game Changer”.We have implemented the changes, mind set and procedures over the last 10 plus years and it has advanced the entire way we do business. You can’t change the circumstances that get thrown at you in this industry, but you can alter the way you deal with them...and this team gives you the knowledge & tools to deal with them in the most profitable way. Add that with the support & comradery that follows you through any difficult times and you end up with a real business plan to carry your company into the next generations. The “cost” of the class becomes irrelevant...The value is tremendous.” -Ed’s Auto Service & Towing “I flew about 3,000 miles to go to this class. I really have to say I learned more in this 1 day than ALL of the other classes combined” -Morris & Sons Towing “This is more than just billing info; this is a business building seminar, and I can’t believe how much I have been missing...don’t keep leaving money on the table. These guys really have an agenda, which will only strengthen the industry. My biggest mistake was not taking the course sooner.” -Roadside Rescue & Transport “Very Informative. Definitely gives you new ways to get paid.” -Bruneau’s Garage

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INDUSTRY NEWS TOWING & RECOVERY

Attn Service Providers

emerg is building a nationwide network of qualified service providers to help with towing, jump starts, flat tire changes, emergency fuel delivery, and locksmith services, and we need your help. With your help we can provide consumers the best pricing available in the area. Eemerg roadside assistance marketplace is here to help you reach thousands of people needing roadside assistance now. Come be a part of our team! We have an open network of providers, assign and manage your full fleet through our provider portal. Reclaim your time! Set, your own hours, without penalty. With our flexible schedule you have the opportunity take jobs when you want to. Receive payments by direct deposit every week. Join our network for free and start making some extra cash.

SERVICE PROVIDER PERKS We want to become the industry standard for roadside assistance. Offering the best service for our customers as well as an open platform for the service providers that choose to be a part of Eemerg. “I love the quick payouts. I get to make all my own choices with no penalties”. — C. Sellers, CMC Towing • No Paperwork. • No Hassle. • Real-Time Dispatch.

HONEST MARKET As a provider you have a fair opportunity to win every job. Ultimately the customer chooses their provider.

TECHNOLOGY DRIVEN Our innovative marketplace allows provider the opportunity to be compete for EVERY job. Our technology driven software matches local companies to stranded motorist offering a faster simpler solution.

PROVIDER DRIVEN MARKET Our marketplace is provider driven. We created Eemerg to build a local economic funnel, create jobs and better wages for providers across the US.

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an expert Witness BY JAMES E. LEWIS ///

NO ONE LIKES UNPLEASANT

SURPRISES

e all like good surprises, like at your birthday or graduation, or surprising your family with a vacation trip. There are other surprises that we don’t like and have adverse reactions to – especially those involving work, our companies, and our personnel. Surprises like an IRS audit, DOT audit, or other – only the surprises I’ll talk about here are much worse than those. This article is about three surprises, all involved in one case that I’m working on. Of course, I’ll leave out the names and locations, companies and makes of trucks, but I think you’ll get the gist of what I’m talking about here. One fall/early winter evening last year, a team of drivers operating a crew cab dually pickup pulling a 40foot flatbed trailer, in standard “hotshot” configuration, was travelling on a Midwest freeway. They had two sea containers on the trailer. Their truck began to stall and then shut down, so they pulled to the shoulder – in that area, the shoulder wasn’t as wide as most shoulders are – but they got mostly off the interstate. The two men activated their hazard flashers and walked behind the truck and trailer to put out their safety triangles. It happened to be in a construction zone, and “trucks” were directed to be in the left lane through the zone. A semi-truck was being operated in the right lane, and the driver wasn’t 18

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concentrating on driving. The driver veered off the road onto the shoulder and hit the men before hitting the hotshot trailer. One man’s legs were severed instantly, and the other man was thrown about 150 feet and broke many bones. Neither man will be able to work again in their previous capacity. The semi driver was also injured. No one died, but still a horrendous accident and three lives were changed forever. I was retained by the attorney suing the semi-truck company on behalf of the hotshot drivers, to explain to the judge and jury the rules and violations the tractor-trailer driver failed to obey. The first surprise that no company owner or manager wants to get is the trove of documents I requested – the attorney I’m working with has sent a subpoena for the items: • The entire driver qualification file on driver, including HireRight report, CSA report, PSP screening, MVR, actual application (IntelliApp). • Driver’s long form DOT physical – I’ll pay specific attention to blood pressure, sleep apnea, sleep study documentation, CPAP usage percentage/compliance, vision, hearing, body weight, heartrate, and other physical attributes/conditions.

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•

• •

Driver’s license status and corrective lenses restriction. Was he wearing glasses at the time? Pre-employment Road test with examiner’s notes. Questions to be answered from examining the files:

•

What action did the company take against their driver?

•

Was it ruled a preventable vs non-preventable accident by the company?

•

Was the driver a recent trucking school graduate?

• •

What was his training status?

•

How long pulling that type of trailer (reefer)?

• •

Total years as a CDL driver?

• •

to the crash. Dash cam for one week preceding the crash. ** Collision avoidance and lane control system reports on the truck for the week prior to the crash. Also, the safety department’s response

• •

and actions involving this information. Company safety policies concerning breakdowns and emergency parking. Company safety policies on following distance, lane control, and advance distance control.

How long had he been a solo driver for the company?

** And a big one, knowing how this company operates, as well as their customer base:

INGENUITY

•

What was the status of the driver and the load…was he pushed by his dispatch? Was he running unusual times? Did he sit for a long time and then have to drive at night? (Typical practice, especially with major food producers, fatigues drivers badly) Vehicle maintenance records on the semi-truck and trailer – reported mechanical issues versus items repaired, especially steering issues, tires, pulling to one side or another, as reported. All communications from the company to the driver via PeopleNet or Qualcomm, text, phone calls, or written instructions for the month prior

AMERICAN CRAFTSMANSHIP custombuiltmfg.com www.towprofessional.com

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an expert Witness BY JAMES E. LEWIS ///

•

Recording of safety presentation for driver orientation. And the big one: • Truck driver’s cellphone records, including texts and calls at or near the time of the crash. This includes all social media account, including by not limited to Facebook, LinkedIn, Instagram, Twitter, and the phone’s internet search history. This history will be compared to the movement times of the truck, and it will easily be determined if the driver was chatting on Twitter, watching a funny video a buddy posted on Facebook, or searching for “naughty cheerleaders” on some porn site. It’s all now going to be brought into evidence and made a matter of public record.

Can you imagine being the company owner, safety director, VP for operations, and the controller and getting that subpoena? After a crash like this, you must know this is coming, but it may not fully hit you until you see it all in writing. Can you imagine being this driver, and having their cellphone records

pulled? What would your records show? Have you been surprised in traffic when handling your phone? Have you watched a quick video because it was less than a minute long – while driving? The second surprise that no one wants is when you find out about the drivers of the hotshot truck. Some

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company owner was sitting at home, presumedly thinking that everyone was running their loads all clean and pretty – after all, the owner had hired the services of a compliance company, only to find out after the trucking company countersued your drivers, that:

sure that they’re compliant with all FMCSA/DOT requirements. I can make sure I’m never surprised again like this by changing my initial expert witness agreement and ensuring penalties are in place in case I’m ever “sandbagged” again. Live and learn, right?

of course, in the pre-retainer interview. Now – you can prevent being surprised like the people in the first two scenarios by operating cleanly, never assuming things are managed, and only putting people on the road when you’re 100%

•

Both drivers were operating on expired CDLs. • Both drivers had expired medical cards. • Both drivers had logged over 100 hours in 7 days, when the rule is 70 hours in 8 days. • Both drivers logged sleeper berth time, despite not having the truck converted for sleeper berth usage. ** And the big one: • Both drivers were under the influence of a controlled substance. By the way, the compliance company had never set up initial/ pre-employment testing or a random drug testing consortium for the drivers to belong to and participate in. The “under the influence issue” was determined when both drivers were blood tested after the crash, since it was certainly a DOT-reportable event. The last surprise I’ll discuss was mine. I charged head-first into this case, starting to make notes and construct my report. I found out about the multiple significant issues with the hotshot drivers over two months after being retained on the case, and only when I read the countersuit complaint. Think for a moment the position I’ve now been put in, given this additional information – that I wasn’t given,

DEDICATED TO TEACHING FELLOW TOWERS HOW TO GET PAID

You Do the Work You Deserve to Get Paid We Teach You Proper way of writing invoices

Are you still writing your RECOVERY invoice on a TOW slip? That’s a thing of the past.

Accident scene clean up

Are you leaving car debris and oil behind at the accident scene? You can be liable for this even YEARS later. We show you how to make site remediation profitable not an expense.

Keeping the paper trail

Learn how to properly document the scene from start to finish so you will have all the info you need back at the office.

Billing on property damage liability insurance only

Have you heard that your customer is not covered? Us too! We show you different avenues to get paid.

Communicating with insurance/ private companies

Obtaining payment for proper billing

Laws that are on your side

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I personally want to say that it is well worth the time and money. I made the money back for the class from a job that we did before the class for a stolen recovery in someone’s back yard that I was not sure how to get paid and this class gave me the knowledge to get paid for this job. Long story short, it is a great investment to our business.

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www.towprofessional.com

5_TPV10i6ExpertWitness-NB.indd 21

There are many steps that go into collecting a check for your hard work. We teach you how to go about the process from start to finish.

We show you how to work WITH insurance/private companies NOT AGAINST them.

Volume 10 • Issue 6

Tow Professional

8/19/21 7:43 AM

INSIGHTFUL TALK BY DAN MESSINA ///

The Owner is the Company T

he last few articles I talked about how the industry is changing. The industry can change but one thing remains the same. YOU. When I started my company I knew nothing about the industry, but I knew who I was and how I would operate. Growing up I played a lot of team sports. I never realized how that would play a role later in business. I was very competitive and always wanted to win. In order to win you need several things to happen:

1. 2. 3. 4. 5. 6.

Know the rules of the game Know your objective Look intimidating Surround yourself with good players Don’t worry about your reputation Define your character

These were the winning ingredients for my company. The industry is changing and owners today must adapt to all the changes. 22

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Rules of the game There are new rules to meet the ever changing times. Not only are there new laws that changed the game, but we got hit with a pandemic that also changed the way we do business. Hiring new employees has become a challenge. First you have to find the right people to hire. Then you have to meet their demands on what you have to pay them. Every state in every city seems to have their own set of rules.

Your objective When I opened my doors I knew exactly how I wanted my company to look, and how I wanted it to function. You can’t do that today. Trucks are hard to find, people are hard to find, and you custom has become too demanding.

Look intimidating Any sports team I played on I made sure we had

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8/19/21 7:45 AM

matching uniforms, all the colors matched, added bling, and had the latest and greatest equipment. Today my drivers have blue hair and listen to their girlfriend. I was in Wisconsin talking to a business owner and he got a call that his driver quit because his girlfriend broke up with him. No notice, no other job to go to, no 2 week notice just left the owner hanging

Good players I tried to hire the best employees for each position. Today people just want to stay at home and live off the government. In the past we always had a driver problem. I can’t think what it’s going to be like 5 years from now. My next mission will be to start a towing trade school. I will be working with the California state association and hopefully many of the tow companies out there to make this happen. Watch for details in the future.

Your reputation All you have left is who you are and how you built your company. When you are the best company your competition will try to ruin your reputation. Remember

this is not who you are this is other people’s opinion. They can paint any picture they want and make you look how they want you to look.

Your character Remember you are a service company. Your customer will know who you are by your character, the team you built, and the way you conduct business. It is difficult being a small business owner because you wear all the hats even if they don’t fit. Make no mistake your company will become what you are. The good thing to know is, there are plenty of resources to draw on if you are having problems, especially other business owners that would love the opportunity to help when you have problems. Remember these few things: • If you want others to pursue excellence, you must set the standard • If you want others to communicate, you must be prepared to listen • If you want others to have innovation, you must give them freedom to fail

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6_TPV10i6InsightfulTalk-NB.indd 23

Volume 10 • Issue 6

Tow Professional

8/19/21 7:45 AM

INSIGHTFUL TALK BY DAN MESSINA ///

• •

If you want others to trust you, you must earn their trust If you want others to follow you, you must demonstrate excellent leadership

Success Magazine Be honest, moral, and ethical and your business will succeed no matter how the industry changes. I am building my new company based on how you run your business, I want to have 20,000 tow companies towing for my customers and I will help you set the standard of excellence in the future. I had the opportunity to experience firsthand a company with good working ethics. Recently I was traveling home from vacation and our group stopped in Louisiana to eat supper. When it was time to leave my truck would not start. We packed up all the woman in one car and sent them on their way back to Dallas. My son-in-law and I waited for the tow truck. It was a motor club call so you know it took a while for the truck to arrive. I talked to the owner of the company who assure me the truck was on its way and he would be there as soon as possible. The truck was about 20 miles out. I

received a very fair price and a reassuring voice that I would be taken care of. After about an hour the truck arrived and we were preparing it for tow and my truck started. I told the driver to leave, and that I would drive back to Dallas without stopping. The tow truck driver left and I started on my way. I made it about 8 miles and my truck died. In the middle of nowhere in the middle of the night. I called the owner of the tow company again. He told me not to worry he would send the driver back out. He did not charge me and his only concern seemed to be for my safety. Forty minutes later the driver showed up and took me to the nearest Ford dealer and dropped off my truck. The driver was friendly and courteous and took us to a hotel where I ended up spending the night. I was having a bad day but the tow company and the driver did the best they could to make my day better than it was. It was easy to see this company had good working ethics and business sense when it came to a satisfying a stranded customer.

beaconsoftco.com Hassle-Free Data Import from 30 DAYS FREE Your Existing Dispatch System (866) 437-6653 firs t

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Agero Allstate Geico Tesla Roadside Protect 24

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AND MANY OTHERS...

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8/19/21 7:45 AM

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:45 AM

Fuel 4 Thought BY D.J. HARRINGTON CSP ///

THE SNEEZE

ou are probably wandering what sneezing has to do with our industry. It is quite simple. After sharing a short story with you, I am sure you will want to share it with as many of your team, family, and other towers as soon as you can. This event happened at a university located in Maryland. Perhaps most of us within the last 30 days have known someone such as a family member, friend, neighbor, or someone from church who graduated from grade school, high school, or college. What happened in this story might brighten your spirits during these trying times in our country. Imagine that you are graduating and excited to walk with your class so the world can see your accomplishment. As you walk in tandem down the aisle in front of those assembled, envision each of the ninety-two classmates filing into the already crowded 26

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auditorium wearing a maroon gown. The gowns are swaying to the music along with the tassels atop of the traditional caps. Each graduate looks almost as grown up as they feel. Family members and friends are proudly looking on. You can see dads swallow hard behind broad smiles and many a mom brushes away tears. Their baby has reached a milestone! Unfortunately, even though you are excited, things are going to be different during this graduation ceremony because a ruling has already come down from the government. This class was NOT going to pray during commencement, not by choice though but because of the recent court ruling prohibiting prayer. True to the government’s edict, the principal and several students were careful to stay within the guidelines as allowed by the ruling of the state. Each presenter gave inspirational and challenging speeches,

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8/19/21 7:46 AM

but no one mentioned divine guidance. Furthermore, no one asked for blessings on the graduates or their families. Each speaker was nice, but they were routine and regimented until the final speaker completed his speech. As the final speaker reached the edge of the stage, this solitary student walked proudly to the microphone. Took a deep breath and stood still and silent for a moment or two, and then it happened. All 92 students…every single one of them … suddenly SNEEZED!!! The student commanding the stage simply looked at the audience and said, “God bless you” and walked off the stage. The audience exploded into uproar and applause. The graduating class had found a unique way to invoke God’s blessing on their future with or without the court’s approval. Isn’t this a wonderful story? I hope you will pass this story on to a fellow tower, any police officers on the scene or your friends and neighbors. God bless You!!! Since our country is changing in so many areas without much input in what we want or thought possible,

please tell as many towers and other people about this story as you can. Doing so will restore your faith in our people. Oh, how I wish this story will be repeated daily. We should be proud of our God, our flag, and our country again and not be afraid to say it. With NO excuses, I ask God to bless you. See you next time!

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:47 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

f you are in the repo business, it’s likely that you already know what you’re looking for: a durable truck that gets the job done efficiently. Look no further than the Jerr-Dan MPL-NG or MPL-NGS models. Jerr-Dan’s standard wrecker lineup includes an MPL-NG and MPL-NGS that offer a quick and speedy recovery. Sold by authorized Jerr-Dan distributors, either model offers you durability, versatility, and the efficiency to get the job done. The underlift on both models come standard with a 90-degree pivoting head, with an 8,000 lb. winch option or without a winch – allowing you to recover a parallel parked vehicle with ease. Whether you choose to add a winch or not, Jerr-Dan designed the NG and

Tow Professional | Volume 10 • Issue 6

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www.towprofessional.com

8/19/21 7:48 AM

Photography courtesy of: Abraham Abarca, Eagle Eye Repo, Colorado Springs, CO.

STOLEN OR DAMAGED WHEELS?

NO PROBLEM!

NGs with efficiency and the operator in mind. Stay in your cab and use the in-cab remote to control and lower the underlift down to the desired level parallel to the ground. With the standard adjustable auto-level stop assist system, the underlift will automatically halt when it’s level to the ground which will prepare you to extend the self-locking L-Arms at the necessary level to complete the pick. Setting the underlift and L-Arms to be aligned at the perfect level is essential during any recovery. The capacities on the NG and NGS allow for a 4,000 lb. lift when the underlift is fully extended. A winch capacity of 8,000 lbs. comes complete with 3/8” X 75’ wire rope,

GUNIWHEEL™ 56

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Patended universal lug pattern fit. Compact, solid steel wheel. Airless rubber tire. No special adapters or o-rings. Easy to mount. Drivable in shops and lots

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:48 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

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including the manual free spool and rope tensioner. Other features on both models include multiple grid options from manual L-Arms, pivoting L-Arms, or fixed L-Arms. Whether you are towing low-clearance sports cars or motorcycles, the customizable wheel lift packages for each model let you take on more jobs, faster. The NG is built with an aluminum, modular body to meet the needs for you and your business. Just as durable is the NGS, configured with a steel body that has a steel diamond plate deck. Whether you desire a steel body or aluminum, modular body, either model comes off the line with a standard back-up alarm and Low-Maintenance NoLube™ technology or, are available with optional grease fittings. If your goal is to get the job done as efficiently as possible—look no further than the durable Jerr-Dan MPL-NG or MPL-NGS for your next recovery.

Find a Jerr-Dan distributor today or learn more about the MPLs here. Jerr-Dan is committed to supporting you after the sale. Contact a distributor today for all your parts and service needs.

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:48 AM

Benefiting for the families of our fallen

If each company in the industry gave just $5 when a tragedy occurs, we could generously support the families of our fallen in so many new ways. Can you give $5 when a tower dies? Help us support those left behind by the dangers of our profession.

8_TPV10i6WheelLiftRepo.indd 32

8/19/21 7:48 AM

The Survivor Fund The “Survivor Fund” was created in 2006 to complement the International Towing and Recovery Museum’s Wall of the Fallen. This fund was established to help those families who have lost a loved one in the line of service. A Survivor Fund committee was formed of people from all over the United States from the towing industry. The committee is given the information

Survivor Fund Continuing Support

regarding the fallen and the application is

To ensure the longevity of these benefits as we work

processed within 24 hours of receipt. Once the

to build a perpetual fund, we are asking each person,

decision is made, a check is sent right away to the

company and organization in the industry to

family to assist with immediate financial issues

participate in supporting the Survivor Fund and these

during this tragic time in their lives.

families when a tragedy occurs. Your pledge to become a Survivor Fund Continuing Support Partner

Company owners, family members, or friends can

represents a commitment to our industry.

submit the application for benefits on behalf of the family of the deceased. The application can be

As a Continuing Support Partner, you will receive an

found on the website at www.thesurvivorfund.com

e-mail from the Survivor Fund when a tragedy occurs

and can be submitted by mail, fax, or e-mail.

and meets the governing guidelines of the Survivor Fund for disbursement. As always, the ITRHFM

Fourteen years of service to the towing and recovery

Survivor Fund will handle direct payment to the

industry worldwide

families. We will simply solicit your contribution in the

Managed by industry professionals

pledged amount to replenish and build our fund after

Pledges replenish funds and allow payout growth

each approved payout. The e-mail you receive will

$7,500 benefit, $9,500 for museum members

provide information on the current tragedy as well as

Immediate funds to help at the time of tragedy

information on how to remit the payment to honor

Funded by donations only

your pledge.

Hundreds of families supported Tiered system allows payout increases based on reserves Hundreds of thousands of dollars paid out to date

www.thesurvivorfund.com/pledge Make your pledge today to support our industry.

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8/19/21 7:48 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

ynamic created the Original Self-Loading WheelLift that has become the most sought-after technology in the towing industry. The idea of the self-loading wheel-lift system came from a need of faster and safer operation for recovery agents. To continue with the efforts of creating the safest recovery vehicles on the market. The Dynamic Radius is a 240º rotating car carrier, allowing for quicker and safer recovery where limited space is available to maneuver. The design of the radius allows for less equipment blocking the roadway creating a safer workspace for recovery personal. -12,000 lb. Capacity Deck - 9,500 lb. Rotation Capacity - 240º Deck Rotation - 5,000 lb. Self Loading Wheel-Lift

Standard Features - 48” Toolbox - 18 Triple Eye Tie Down Pads 34

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- 100’ 3/8” Cable w/ Roller Guide & Tensioner Winch Release - Wireless Proportional Remote - Stationary Frame Mounted Light Pylon - Grease Fittings on Bed Rails - Hydraulic Outriggers - (1) “V” Bridle, (2) “J” Hook Chains w/ Clusters, (2) Wheel Lift Straps - Tow Light Plug - Dual Luminated Control Workstations - Tie Down Systems - FMVSS 108 Lamp Group - LED Lights, Including Reverse Lights

Optional Features -

102” Wide Deck Diamond Plate Steel Deck 4,000 lb. Independent Self-Loading Wheel Lift Fold Down & Removable Rails Lower & Deck Mounted Work Lights

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8/19/21 7:48 AM

- Light Bar - Switch Panel - Wheel Simulators - PTO (Power Take Off) - Additional & Custom Options Available Dynamic continuous to broaden their product line with the introduction of various new wrecker models and Dynamic car carriers. Dynamic Towing Equipment & Manufacturing is a customer care focused company where customers can directly reach the owner as well

as all departments to effectively create efficient client communication.

Dynamic Towing Equipment & Manufacturing 1120 E Brambleton Ave Norfolk, VA 23504 757-624-1360

Dynamicmfg.com

T E S T I M O N I A L Wayne Gavis, Colonial Garage

ayne Gavis of Colonial Garage in Winchester, Virginia, has been in business for 60 years. Wayne interest in the Radius had 3 main points: Safety, saving time, and having optional load angels over a standard wrecker. The radius has saved time because of the different load angles.The Radius has also added to the safety of our drivers because you can work off the shoulder of the road instead of blocking the road. I also have a side puller on the truck so that

adds an extra winch, so you do not need a second truck on the scene.This has been a great investment, and we love the versatility of the Radius, and the support of the Dynamic Mfg. team behind the product.

Wayne Gavis Colonial Garage Winchester, VA 22601 www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:48 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

PYTHON

Start up Company or Industry Leader,

DYNAMIC

HAS

YOUR

stablished in 1982, Dynamic Manufacturing began its operations in an 8,000 square foot building in Norfolk, Virginia. TODAY THIS BUILDING IS NOW MORE THEN 60,000 SQ FT!! The creators and executive team at Dynamic Manufacturing were the innovators in the repossession and towing industry. Calvin Russ, the company’s founder,

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8_TPV10i6WheelLiftRepo.indd 36

SOLUTION! started Dynamic Manufacturing by sketching out an idea to design a wheel-lift system that would be easier, faster, and safer to operate than what was available at the time. His creation, the Original Self-Loading Wheel-Lift, was born and Dynamic Manufacturing consistently worked to perfect the Self-Loading Wheel-Lift. Today, the Self-Loading Wheel-Lift is the most sought-after technology in the industry.

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8/19/21 7:48 AM

The Original Self-Loading WheelLift from Dynamic was introduced in 1983. The Self-Loading Wheel-Lift was repossessing vehicles with its 90 degree hook up in 10 seconds and the driver never had to leave the security of the cab of the truck. The word of how well the new Self-Loading Wheel-Lift worked spread like wildfire through the industry. The Virginia Department of Transportation commissioned Dynamic to build a unit for towing and recovery on the bridges and tunnels in Norfolk, Virginia. The Dynamic 601 BTW twin line, with a hydraulic extendable recovery boom was put into service and is still the equipment of choice today. Soon after, major cities like Chicago and New York added the Self-Loading WheelLift to their fleets as well. Dynamic grew as the industry grew and the demands for stronger, improved, and more diversified Self-Loading Wheel-Lift equipment was needed.

The company’s mainstay was the 601 series with a 4,000-pound wheel-lift. This unit has now been bypassed with the 701 with its 5000lb wheel-lift fully extended, and optional Neg-Power tilt. With the 701’s impressive array of standard equipment, it is available in four different

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FOR MORE INFO CONTACT US AT 877-356-9767 PERRY@HAZMATRN.COM WWW.HAZMATRN.COM

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:48 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

FUSION configurations: the B, which is the basic unit with the 5,000 pound wheel-lift; the BDW, a bed with a deck winch; the BSW, a bed with a recovery boom and a single winch; and the BTW, a bed with a recovery boom and two winches and numerous optional equipment is available to qualify for city and state towing contracts. The present owners of Dynamic have over 40 years’

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experience in the towing business. AND NOW OVER 10 years in manufacturing, engineering, and bringing new products to the industry. They understand what the towers need and want. Safety is an especially important issue. Dynamic offers the in-cab wheel-lift controls for added safety during highway tows and the ever-dangerous repossession. Not one tow vehicle is the same, Dynamic is a small, customer care company where you can reach the owner as well as all the departments to solve a problem with your Dynamic equipment. Their parts department is always stocked with a vast amount and a variety of parts. A call to the parts department and quick ship out procedure ensures your downtime to an absolute minimum. Dynamic listens and is always open to suggestions and changes needed by the end user. The 701 light duty and light/medium duty truck series and the 801 medium duty truck series are also available in the four different configurations. The 701 series offers a 5,000-pound wheel-lift and is also available with optional winch or negative tilt. The 801 series is the truck that Dynamic designed for the Virginia Department of Transportation and is available with an 8,000 pound wheel-lift. Dynamic Manufacturing totally reengineered the 801 series with an 8500LB wheel-lift and 16-ton recovery boom to meet their needs! Dynamic Manufacturing is continuing to broaden its product line. Dynamic was the first to manufacture rollbacks with a Self-Loading, Independent, Wheel-Lift. The traditional “L” arm wheel-lift is offered as standard equipment. As time progressed, methods of towing vehicles and trucks also required more diligence when towing. Dynamic saw the need to manufacture equipment that would help the tower be able to not

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8/19/21 8:24 AM

DYNAMIC CARRIER only perform his job safely, but also with the delicate care needed to tow the present and future vehicles and trucks. The latest products introduced and now manufactured by Dynamic are the RADIUS Rotator Carrier, Slide-in Units, and the Stealth Wheel-Lifts. Dynamic offers a full line of products that can transform your pick-up into a wrecker at a low cost, and it makes for the perfect setup for low clearance garages! The latest addition to the lineup is the Dynamic Service

vehicle. Make sure you visit www.dynamicmfg.com and check them out for yourselves. Dynamic has distributors located throughout the United States, England, Australia, Ukraine, Russia, Scandinavia, Sweden & Baltic States. They are always looking for additional equipment distributors, parts distributors, and repair facilities. Please contact Dynamic Manufacturing for more information.

ZACKLIFT INTERNATIONAL / 844.ZACKLIFT / ZACKLIFT.COM

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 8:24 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

HIDEA-LIFT H

• Double pump for speed and power • Twin 3-½” lift cylinders for more speed and power • Hydraulic claws (no springs to malfunction causing damage) • Self-centering head • Brass bushings on king pin • 12,000-lb. winch available • Built-in frame stiffener • Extra frame stiffening recommended More info: https://hidealift.com/cobra/

ide-A-Lift was established in 1998 in a small town in the Northwest corner of Iowa. Needing a way to tow cars from place to place, then owner and now salesman, Lee Bomgaars, came up with an idea for the first underlift and things took off from there. Hide-A-Lift, located in Doon, IA., is owned by Roy Van Engen and his four sons. They are not only the owners but also do the welding, testing, assembly, installation, and everything involved in the manufacturing process. Take a look at our lifts, and you will see, no matter what your needs are, we have a solution for you!

VIPER WHEEL LIFT

up/down) • Twin 3-½” lift cylinders • 4,000-lb.+ lift capacity • Suggested minimum 10,000 GVW chassis • Hydraulic claws (no springs to malfunction causing damage) • Self-centering head • Brass bushings on king pin • In-cab 6-function control • Double pump for speed and power • Extra frame stiffening recommended • Unique under-body construction

COBRA WHEEL LIFT Looking for a tow unit with a little more power? Check out our COBRA pick-up repo wheel lift for wrecker trucks: • Heavy-duty lifting 6”x 6” main beam • 4,000-lb.+ lift capacity • Suggested minimum 10,000 GVW chassis • 72” reach • Full 90-degree loading (great for parallel parked cars) • In-cab 8-function control • Quick connect for easy removal 40

Tow Professional | Volume 10 • Issue 6

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Need a quick and easy unit to tow most consumer vehicles? Viper costs less, quicker than most competitive selfloaders, is easy to mount, and can be working for you in no time. • Fully hydraulic underlift (in/out and |

For more information: https://hidealift.com/viper/

RAPTOR WHEEL LIFT RAPTOR — A lift that extends with a button instead of manually:

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8/19/21 7:48 AM

BOA WHEEL LIFT

• 12-volt power pack with 20-ft. remote control • Power up/down, in/out • All parts made in USA • Wheel receivers use cam locks that adjust to towed vehicle’s width • No lost pins with the cam locks • Easy under-body installation • Lifting point is near rear axle not bumper • T-bar turns and hinges for safe and easy towing • One person operation For more information: https://hidealift.com/raptor/

BOA — A quick-and-easy unit to tow in tighter spaces with easy to use functions: • 12-volt hydraulic power pack with 10-ft. remote control • Double acting power up – power down hydraulic cylinder • All parts made in USA • Wheel receivers use cam locks that adjust to fit towed vehicle’s width • Cam locks provide fast and easy adjustment – no lost pins • Easy under-body installation, completely retractable to hide under the truck • T-bar turns and hinges for safe and easy turning • Lifting point is near the rear axle, not the rear bumper • Can be re-installed in another pick-

www.towprofessional.com

8_TPV10i6WheelLiftRepo.indd 41

up truck • One person operation For more information: https://hidealift.com/boa/ All Hide-A-Lift units are made, sold, installed, or shipped from our 12,000 sq.-ft. facility. As a familyowned business, we take pride in the workmanship and service that goes into every unit that leaves our doors. Give us a call today! 800634-9340

Volume 10 • Issue 6

Tow Professional

8/19/21 7:48 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

Easier and safer loading in ALL-WEATHER and ALL-TERRAIN Collins Hi-Speed® Dolly 6th Generation Self-Loading Dolly

SAFEST Safety First! Safety RatchetSystem — for Tower Safety— Prevents accidents and provides more options in difficult environments, (like snow, ice, gravel, slopes, tight spaces), when loading.

nearly 80x its own weight (4,280 lb. with 5.70x8 tires).

MOST SERVICEABLE No expensive replacements or repairs — no cutting, welding or downtime. Replace damaged parts on the spot with common hand tools in just minutes. LIGHTEST Heavy duty. Light weight. Industry’s lightest weight dolly. Weighing only 54 lb. with static load capacity at 42

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www.towprofessional.com

8/19/21 7:48 AM

Collins Carrier Dolly System CLEARANCE High‐Ends and Low Profiles. Carrier Dolly lifts vehicles higher off the ground to easily clear carrier bed with low load angles.

DAMAGE‐FREE Damage‐Free Loading. No hooks, chains or cables ever touch the vehicle. Vehicles simply ride the dollies up and down the bed.

WIDE‐RANGE An innovation borrowed from Collins’ early designs — the Damage‐Free solution to loading Carriers: Rolling instead of dragging up the bed.

Load hybrids, high‐end, electric, all‐wheel or fourwheel drive vehicles with nohook points. The Carrier Dolly System also doubles as a motorcycle dolly. For more information, visit www.collinsdollies.com.

Go Where Most Tow Trucks Can’t

Here are some of the many applications TowTract can tackle: TowTract is a tow truck with caterpillars controlled by a radio-command and is halfway between a forklift truck and a tow truck.

• Able to take a vehicle anywhere • Can go up on a truck with its load • Can park a vehicle to store it • Attractive by its cost • Take small space with its load Email: info@eastractna.com

770-366-0206

www.EASTractNA.com www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:48 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

STECK 4th Wheel Loader

alls for quickly moving vehicles with broken ball joints continue to grow. While many use skates or Go-Jacks, many tow-ers find that due to their inability to safely load and secure a vehicle, especially on the aluminum bed roll back wreckers, they find the need for a sturdier device.

• 4th Wheel Loader is a tough 24” x 14” hardened aluminum fabricated platform with two 4” x 10” Polypropylene roller wheels and 1” axles to easily hold and secure up to 5 tons while loading a vehicle with broken ball joints and/or a damaged wheel/tire on a roll back. The 4th Wheel Loader with its two Polypropylene wheels works well in gravel and dirt to move the vehicle directly into the repair bays and frame racks.

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I-Bolt I-Bolt is a 2” x 1 ½” loop connected to a 7” long steel shaft with unique gripping teeth that lock into the threaded holes having diameters of ½” up to 1 ¼” on the front or rear of the vehicle provides a universal hook up solution for the 200+ vehicles identified in the Towing and Service Manual from AAA.Visit www.steckmfg.com.

www.towprofessional.com

8/19/21 7:48 AM

BigEasy 32955DLX BigEasy 32955DLX “Glo” Lockout Kit with EasyWedge and Carrying Case is the preferred tool to unlock cars in seconds without damaging the vehicle. For more informations on the Big Easy visit www.steckmfg.com.

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:48 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

Wheel Lift, Rollback, Repossession.. don’t leave the lot without them! Tow Professional’s Top Product of 2020!

separations. All present quite the challenge for towing professionals. Especially since 35% of all new vehicles come without spares. As a towing professional, what is the best way to get these vehicles up on your flatbed or dolly and safely tow to the nearest shop? We’re excited to introduce a revolutionary new tool for the towing & recovery industry. GUNIWHEEL™ is the world’s first universal-fitting vehicle mounting system in a tire a wheel design. With GUNIWHEEL™, you can safely mount and move any vehicle that has missing or damaged wheels and tires. GUNIWHEEL™ is a solid steel wheel with an airless polyurethane rubber exterior. It’s patented universal-fitting lug pattern system easily mounts on all current passenger vehicles thereby reducing the need to carry multiple spares or “donuts” to move vehicles onto tow beds and trailers. UNIVERSAL VEHICLE MOUNTING SYSTEM Weighing just 34 lbs. and 22.5” D x 3” W, GUNIWHEEL™ is a compact solution to keep inside your towing compartment or neatly stacked on your tow bed. Each GUNIWHEEL™ can hold up to 2,500 lbs. - strong enough to install on all four-wheel hub locations. They can be driven at a max speed of 5mph and are primarily used to move vehicles on and off tow beds, drive on lots, and into body shops for vehicle repair. GUNIWHEEL™ currently comes in two models: GUNIWHEEL™ 45 is for most standard size vehicles with 4 & 5 lug patterns. GUNIWHEEL™ 56 is for bigger trucks, vans, and large SUV’s with 5 & 6 lug patterns.

ow do you tow vehicles without wheels and tires? In the world we are in today, stolen wheels and tires are a problem for tow pros everywhere. Just last year, a manager of a Louisiana car dealership started his day with 124 wheels stolen from vehicles on his lot overnight! Statistics show that the number of stolen wheels and tires is increasing in cities across the U.S. Then there are flat tire situations, blowouts, and complete tire

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8/19/21 9:17 AM

GUNIWHEEL™ 80 NOW AVAILABLE We’re pleased to announce that GUNIWHEEL™ 80 is now available. GUNIWHEEL™ 80 is the big brother follow up to the award-winning GUNIWHEEL™ 45 and 56 models. The 8 lug version is bigger than the previous models to accommodate the size and weight of the bigger trucks and vans. The overall diameter is 24.5” and 3.5” wide with a weight capacity tested up to 3,500 lbs per wheel. With GUNIWHEEL™ 80, shops can now

easily mount, move or transport 8 lug trucks and chassis like Ford F-250, Chevrolet C2500 and Silverado 2500, Dodge RAM 2500, and GMC Sierra 2500. Order yours today. At GUNIWHEEL™ we say “NO WHEELS? NO PROBLEM!” Contact us at www.guniwheel.com/towpro

THE UNDERLIFT THAT HANDLES LIKE A SEMI-TRAILER • • • • • • •

Attaches in minutes No Permanent Connections 32K Lift Capability Safely Tows Up To 140K GCWR Distributes Weight Properly Scales When Others Can’t Economical To Operate

Tru-Hitch Inc.

16 W. West Hill Road Barkhamsted, Ct. 06063

Toll Free 1-800-450-8659 www.truhitch.com

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 10:52 AM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT GOLIGHT

Stryker ST

GOLIGHT GT The NEW Golight GT Series remote controlled spotlight by Golight Inc. features: Wireless or Hardwired Remote Control Options, Permanent or Portable Mounting, 370° Rotation x 135° Tilt, and is UV Ray and Saltwater Resistant. Upgrades from the previous Golight RadioRay models include: Updated exterior housing design, Higher torque drivetrain and more precise pan / tilt control, Increased Ingress protection from dust / water (IP56), Permanent mount models boast a robust 14 gauge stainless steel mounting bracket and Portable magnetic models have 2X magnetic grip. Golight GT Series Light Output: Halogen, 225,000 Candela, Max Beam Distance 3,113 ft., 5.5 amps at 13.8V and LED, 544,000 Candela, Max Beam Distance 4,839 ft., 3.7 Amps at 13.8V. Golight GT Series has a 3 year limited warranty.

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The NEW Stryker ST Series Remote Controlled Spotlight features: Wireless Remote Control, Permanent or Portable Mounting, 370° Rotation x 135° Tilt, and is UV Ray and Saltwater Resistant. Upgrades from the previous Stryker models include: Multiple Unit Selector Function which allows for independent control of 2 units with 1 remote, Home Position Function (OnCommand return to 0° home), New Wireless Technology Benefits including: Simultaneous Pan + Tilt, Multiple users can operate lights in close proximity without interference, Smart Programming Logic (Quick and simple pairing without dipswitches), and Fluorescent Remote Buttons Stryker ST Series Light Output: Halogen, 225,000 Candela, Max Beam Distance 3,113 ft., 5.5 amps at 13.8V and LED, 544,000 Candela, Max Beam Distance 4,839 ft., 3.7 Amps at 13.8V. Stryker ST Series has a 5 year warranty.

www.towprofessional.com

8/20/21 12:13 PM

CLORE AUTOMOTIVE JNCAIR 12V Jump Starter / Portable Power Supply / Air Compressor

he JNCAIR takes multi-function professional jump starting to the highest level. It features our exclusive Clore PROFORMER battery technology, specifically designed for vehicle jump starting. It delivers high peak amps, extended cranking power, numerous jumps per charge, and a long service life. Plus, with automatic charging from a built-in charger, extra-long cables and a rubberized base that won’t mar a vehicle surface, the JNCAIR is as convenient as it is powerful. Its integrated Air Delivery System can fill a 15” vehicle tire from flat in four minutes, features a 12’ coiled air hose, utilizes an accurate and easy-to-read gauge and has a screw-on chuck that won’t scratch customer wheels. Includes a coupon for a one-time, fixed-fee ($150) out-of-warranty repair, no matter how old the unit is or why it is broken. Simply box it up and send it to us with a check for the coupon amount, and we will repair or replace it, even if it is five or seven years old. Power you can depend on, that’s Jump-N-Carry! For more information, visit www.cloreautomotive.com.

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/20/21 12:13 PM

WHEEL LIFTS • ROLL BACKS &

REPO EQUIPMENT

MO37

LITHIUM POWERED WIRELESS TOW LIGHT, STROBE AND WORKLIGHT

WIRELESS TOW LIGHTS TowMate is the original manufacturer of Wireless Tow lights, and has been proudly serving the Towing industry for close to 30 years! With our easy to use, weather resistant, and reliable tow lights, you can rest

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assured you will be safe and your towed vehicle will be transported in style! No more long cable runs to mess with in freezing temperatures, just setup the light on the vehicle to be towed, plug in your transmitter and you are good to go.

www.towprofessional.com

8/19/21 1:45 PM

MOPRO

ROADSIDE STROBE/FLARE SYSTEM

Forget the chemical flares and leave the traffic alert strobe at home. Your MO-PRO replaces both of these items in an environmentally friendly way! The MO-PRO features a red/blue strobe, red/red strobe, amber/white strobe and white area fill light. The MO-PRO mounts using our new magnetic power base. Not only is the MOPRO waterproof and designed for use in rain, sleet and snow, but the MO-PRO is also shock resistant in case of accidental dropping. The MO-PRO has a long-life lithium battery with a quick charge time to ensure it is ready for use at any time. With up to 16 hours of run time, the MO-PRO Includes hard shell case, battery base and charge cord. LIFETIME WARRANTY ON ELECTRONICS AND LEDs. MADE IN THE USA!

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Volume 10 • Issue 6

Tow Professional

8/19/21 1:50 PM

TH WHEEL ATTACHMENTS 5 & TRAILERS

TRIPLE K TRUE TILT 5TH WHEEL QUICK-TACH

he True Tilt 5th Wheel Quick-Tach is a heavy duty detachable system that has the most extension, most retraction, more lift and the most lifting capacity of any lift on the market. It has a lift rating of 45,000 pounds retracted and 24,000 fully extended. It has a clear usable extension of 140” to the center of the axle forks and nearly 160” to the center of the Heavy Duty Wheel forks when used. The unit will tilt the full rated load in the given positions.

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The hydraulic hoses are all “hidden” inthe unit, encased in a nylon tracking chain to keep them in place free from wear and tear. We have wireless radio options built into the unit. The radio controls have 2 to 16 function options, so we can find a solution for your needs. Without tying your operators to the controls on the side of the machine. The best tow truck underlifts attach quickly and easily to the fifth wheel, which means you have the flexibility needed to better adjust to the needs of your customers. Add this incredible towing power to your fleet without needing to buy a new truck. Call Triple K Industries Underlift today for a quote on the best tow truck underlift in the industry! 1-800-624-2892. www.triplekindustries.com | 800-624-2892

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:50 AM

TH WHEEL ATTACHMENTS 5 & TRAILERS

Tru-Hitch™ 35K winch option excels in off-road equipment recovery. 54

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erformance in off-road heavy recovery can be categorized into three main capabilities. The first is the ability to stabilize the winching vehicle to the full capacity of the recovery winches. The second is to achieve height from your winching platform so that the vehicle being recovered is lifted as well as winched. The third is the ability to properly

www.towprofessional.com

8/19/21 7:50 AM

position the winching platform in line with the mired vehicle. The Tru-Hitch™ Fifth Wheel Towing and Recovery Device equipped with the optional 35K recovery winch and boom caps for stabilizing the booms deep into the ground has proven ability to perform straight or 90-degree side pulls while achieving a height of 10-12 feet. A short maneuverable tractor equipped with a winch up to 60K can be stabilized for winching using the Tru-Hitch™ booms with boom caps and dual winching sheaves located on top of the mast section.

Visit www.truhitch.com for more information, or call 860-379-7772 to order your Tru-Hitch today.

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 7:50 AM

TH WHEEL ATTACHMENTS 5 & TRAILERS

The all new ZACKLIFT EZTOW is heading out the doors!

ith the EZTOW’s now shipping, Zacklift continues to focus on affordability and performance-based fleet management products. The EZTOW is a totally self-contained money saving solution that’s primary focus is emergency fleet recovery. While the Zacklift EZTOW’s focus is getting the job done on a budget, that does not mean the EZTOW is not packed with tons of features that translate not only into saving money and frustration

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but also ease of use and overall performance when on the job. The EZTOW’s self-contained 12V Bucher Hydraulic Pump system stays ready to go to work with the standard onboard Solar Battery Tender trickle charge system. A wireless LED lightbar keeps job visibility in mind while the optional wireless remote is a practical and useful upgrade. The optional 8 or 10K warn winch add another dimension many specific recovery situations and a pintle ball hitch is also

www.towprofessional.com

8/19/21 9:57 AM

available for normal towing when needed. All these features, sit nicely waiting to work for you and save money on an included EZLOAD stand, meaning this unit can be loaded and unloaded with NO FORKLIFT REQUIRED. The Zacklift EZTOW is a fleet work horse that will continue to get the job done and save you money for years to come. With easy financing options available, give Zacklift a call today!

Zacklift has several other products in the pipeline, with our next big announcement coming later this year! Zacklift – The World Leader in Heavy Duty Detachable Towing. www.zacklift.com

www.towprofessional.com

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Volume 10 • Issue 6

Tow Professional

8/19/21 9:57 AM

NEW FOR 2021

EST. 2011 Tow Professional Magazine started in 2011 with a purpose to be the best value & solution to advertisers and Towing Owners in the industry. Tow Professional reaches the most targeted audience in Industry 26,000 owners in print (1 copy, per company, per title) and 11,000 + requested in our digital format that mirrors the print. Tow Professional launched a new product in the beginning of 2021, this is a quarterly digital magazine. The most interactive publication in our industry currently. The new format allows embedded video’s, downloadable brochures, featured supplier listings, and product press spotlight features. Best of all it’s one of the best values in Industry for advertisers that want to promote more on social media. With the launch of the 1st issue Q1, Tow Professional garnered 21,000+ views on Facebook, shares across LinkedIn, and success on Instagram. Q2 Launched with even more views and a 5 minute plus read time per edit. We will continue to bring non -biased industry news and information on the top products in the market. To Find out more about this new informative interactive digital experience with great content, videos and much more, log on to www.towprofessional.com and click on the issue on the home page. It’s that easy. If you would like to receive the Quarterly directly go to top of our website and click on the subscribe link and fill out a quick form. It’s FREE.

www.towprofessional.com Celebrating 10 + years, we appreciate our Advertisers & Tow Professional’s! Ce

lebrating

YEARS

Tow Professional | Volume 10 • Issue 6

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www.towprofessional.com

8/19/21 7:50 AM

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8/19/21 7:51 AM

DEALERS PLACE

Talbert ...

Nothing Better Between the Road and the Load! Talbert Manufacturing, Inc. has built world-class equipment trailers since 1930. Our product line includes up to 13 axle trailers, Gooseneck trailers, East & West coast spread axle trailers, Lowboy trailers, Lowbeds of all types, Tag-a-long, Tilt, Utility, Traveling axle, Flatbed and Hydraulic tail trailers.

• Heavy Haul Trailers • Double Drop Series & Oil Field Series • Traveling Axle Series & Hydraulic Tail • Tag-A-Long & Tilt Series • Custom orders & Military Trailers

CUSTOM BUILT

TRAILERS of all kinds

www.talbertmfg.com • 800-348-5232 60

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www.towprofessional.com 8/19/21 8:29 AM

8/19/21 8:32 AM

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DEALERS PLACE

13401 US 70 Business Hwy West Clayton, NC 27520

www.easternwrecker.com • 919-553-4038

Stock Number K0656 - 2019 Kenworth T880 Tandem with Jerr-Dan 25-ton Integrated Wrecker Cummins X15 - 525hp • 18-spd • Jerr-Dan 25INT

Stock Number D7372 - 22020 Dodge Ram 4500 SLT, 6.7L Cummins, Auto, Jerr-Dan MPL-NGS Self Loading Wheel Lift

Stock Number F2668 - 2019 Ford F550 Ext Cab XLT, 6.7L Powerstroke, Auto, 20ft Jerr-Dan SRR6TWLP Steel Carrier

Stock Number F7478 - 2019 Ford F550 with 20ft Jerr-Dan Aluminum Carrier 6.7L Powerstroke Turbodiesel • Automatic Trans

Stock Number C5514 - 2019 Chevrolet Silverado 5500, Crew Cab, 4x4, Duramax 6.6L, Automatic, Jerr-Dan MPL40 Twin Line

Stock Number P8818A - 2020 Peterbilt 337 Ext Cab with 22ft Jerr-Dan Steel Carrier PX-7 Turbodiesel - 300hp • Allison Automatic

Eastern Wrecker Sales Inc is the oldest active Jerr-Dan Corp distributor in the nation and we also proudly offer the Landoll line of transportation products, trailers tough enough to move the world. Since 1969. We have one of the largest inventories of new and used tow trucks, carriers, and trailers in the nation and a full parts and service facility. Financing is available, and the process is easy.

Tow Professional | Volume 10 • Issue 6

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www.towprofessional.com

8/19/21 7:51 AM

Market PLACE

IF YOU HAD TAKEN THIS SPACE, YOUR AD WOULD NOW BE BEING LOOKED

DowntimeClaims.com Transportation Lawyers • Business Interruption Claims • Wrecker Accidents • Insurance Claims • Loss of Use/Lost Income

NATIONWIDE DOWNTIME & PROPERTY DAMAGE RECOVERY info@downtimeclaims.com

1-800-DOWNTIME

AT BY OVER 37,000 SUBSCRIBERS AND WOULD ALSO BE AVAILABLE TO MILLIONS MORE ONLINE.

www.towprofessional.com

10_TPVV10i6DealerMFGAdInBC.indd 63

Volume 10 • Issue 6

Tow Professional

8/19/21 7:51 AM

Advertiser Index COMPANY PG

COMPANY PG

Access Tools........................................ 7

Hal Kresser........................................ 63

ServiCase........................................... 20

Alliance Funding .............................. 29

Hide-a-Lift.......................................... 63

Sierra Pacific Insurance.................... 9

Austin Hinds....................................... 59

Hino.................................................... BC

Steck Mfg........................................... 45

Austin Insurance .............................. 49

Holly’s Towing Dispatch................... 41

Talbert Manufacturing..................... 60

Beacon Software.............................. 24

INA Towing Network........................ 10

The Will-Burt Company.................... 23

Budget GPS........................................ 45

Jerr-Dan........................................14-15

Tow Museum ...............................32-33

Collins Dollies..................................IBC

Lodar................................................... 31

Towbook............................................... 3

Custer Products................................ 27

Mach1 Services................................ 41

Towmate............................................... 1

Custom Built....................................... 19

Marking Pen Depot........................... 63

TRAO................................................... 11

CW Mill Equipment........................... 49

McMahon........................................... 61

Triple K................................................ 53

Dynamic.............................................. 17

ParkingPass.com.............................. 43

Tru-Hitch............................................. 47

Eastern Wrecker Sales.................... 62

Prime Insurance ................................. 5

Urgently ............................................. 13

EasTract NA....................................... 43

Progressive Insurance..................... 13

Weiss Ins............................................ 63

Eckert & Associates......................... 63

Ranger SST.......................................IFC

Winches, Inc...................................... 25

Eemerg................................................ 38

Recovery Billing................................ 21

Wrecker Rentals............................... 62

Flow Stop............................................ 37

Robert Young...................................... 60

ZackLift............................................... 39

Go Light............................................... 25

RP Consulting.................................... 47

Guni Wheel........................................ 29

RV Wheel............................................ 63

Quarterly

lebrating

YEARS

Quarter 2 • 2021 www.towprofessional.com

Don’t Miss Out On The Industry’s Most

ROTATORS, HEAV Y EQUIPMENT, WHEEL-LIFTS & REPO EQUIPMENT

Interactive Digital Magazine Subscribe Today at

PLUS:

FUEL FOR THOUGHT:

THE SNEEZE

DYNAMIC’S ROTATOR FLATBED

COMPANY PROFILE : ServiCase FEATURED PRODUCTS

SUPPLIERS DIRECTORY

Tow Professional | Volume 10 • Issue 6

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TowProfessional.com

www.towprofessional.com

8/19/21 1:40 PM

The perfect sidekick for our everyday heroes! We’re here for you. Thank you for choosing

LIGHTEST in weight, yet GREATEST towing capacity - relief for both you and your customers Easier and safer loading in ALL-WEATHER and ALL-TERRAIN Increased serviceability SAVES repair costs Go the EXTRA mile

(541) 774-9220 collinsmfgcorp.com

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8/19/21 7:51 AM

8x10.5_TOW_2019.pdf

4/25/19

3:38 PM

THE TRUCK IS JUST THE BEGINNING.

CMY

When you start up your new Hino Truck, our journey with you is just beginning. That’s because every Hino comes standard with a 5-Year Warranty, 24/7 HinoWatch, and Hino Insight Connected Vehicle Solution. Why? Because taking care of you and your truck is what we call the ULTIMATE OWNERSHIP EXPERIENCE.

WWW.HINO.COM 10_TPVV10i6DealerMFGAdInBC.indd 4

8/19/21 7:51 AM

Tow Professional - Volume: 10 Issue: 6

Articles inside

TRAO

Jerr-Dan

Recovery Billing