Tow Professional - Volume: 7 Issue: 9

TOW PROFESSIONAL Volume 7 • Issue 9 2018

CONTENTS I N D U S T RY NEWS OW WI IN NG G& &R REEC CO OV VEER RY Y TTO

www.towprofessional.com

ToP Products 24 - 48 |

Top Products

6 |Jerr-Dan 8 | Linda Unruh / Bobby’s Law 9 | Beacon Software 12 |2nd Annual “Slow Down, Move Over” Rally 14| Agero

An Expert Witness 16 | Complaining as a Language

Insightful talk 18 | Let’s Save the Industry

Feature 22 |INA Towing Hosts Collective Forum

Fleet Financing 49 |

Fleetway Capital Corp.

Industry Insurance 50 | Hal Kresser Insurance Agency 51 | Austin Insurance 52 | Mike Keith Insurance, Inc. 52 | Weiss Insurance 53 | Zellner Insurance Agency IN EVERY ISSUE 4 | Editor’s Letter 54 |Dealers Place 2

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63 | Market Place 64 | Ad Index

EDITOR’S

LETTER

TM

Professional Your Resource for Towing & Recovery

Volume 7 • Issue 9 2018 www.towprofessional.com

What will 2019 look like for your company?

PUBLISHER Darian Weaver President & Publisher darian@towprofessional.com

Butch Cole National Sales butch@towprofessional.com

Where did the year go, I'm sure we all are asking ourselves this right now. As you read the recent issue of Tow Professional, Thanksgiving and Christmas have become a warm faint memory. The towing industry is made up of men and women that are huge on family. An industry that is full of men and women that do this profession not to get rich but because they have a love and passion for helping others! We here at Tow Professional salute you for that.

The 3rd annual Southern Tow Expo is set for August, take your family to the beach and see the latest products and services our industry has to offer.

In this issue you will find info on insurance companies that can help you insure your company, people, and assets so you can have peace of mind and get the job done. Dan Messina discusses changes that need to be made and how we all can come together for the betterment of our industry, and James Lewis gives great insights to owners on covering you backside to protect your interests. We also cover in this issue the "2nd Annual Slow Down Move Over Rally," that was organized by Wes Passmore of Classic Towing & Recovery. We also talk about "Bobby's Law," a law put in place by Linda Unruh's efforts after the loss of her son.

__________________________

PRODUCTION Gene Eudy Editor gene@towprofessional.com

Dana Scott Creative Director dana@towprofessional.com __________________________

CONTRIBUTING WRITERS James E. Lewis Dan Messina Darian Weaver

This issues is also a Feature on the Top Products that stood out to our staff in 2018.

With the best economy in many, many years it's a great time to invest in your company and employees and grow the business! Remember there is two types of people: People that sit with their head down and are negative about the market, and people that get out and shake the bushes and make things happen. Which one will you be in 2019?

Keep Reading and Stay Safe,

Gene Eudy Editor, Tow Professional

__________________________

Executive and Advertising Offices 2007 Old Montgomery Hwy, Suite B Birmingham, AL 35244 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., P.O. Box 26308, Birmingham, Alabama, 35260, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices.

Tow Professional is distributed to qualified Towing & Recovery's Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

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I N D U S T RY NEWS OW WI IN NG G& &R REEC CO OV VEER RY Y TTO

Jerr-Dan Adds to its Best-in-Class Carrier Lineup with Debut of Heavy-Duty JD10XLP Carrier Carrier features lighter weight, higher performing industrial bed

Jerr-Dan Corporation, an Oshkosh Corporation Company and a single brand leader in the towing and recovery business, has unveiled the all-new JD10XLP Carrier. Steering in a new enthusiastic era for Jerr-Dan, the JD10XLP reflects the company’s years of accumulated engineering innovation and industry experience and is available for ordering now.

“We are thrilled to introduce a new carrier for our customers in the towing and recovery industry, showcasing productivity, versatility, and durability,” said Mike VanAken, Jerr-Dan director of product management and marketing. “This innovation is only possible because of our leading engineering team’s expertise and commitment to bring a ground-breaking product

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to the towing industry.”

Some of the JD10XLP Carrier’s standard features include the following: a dual operating box located on each side of the carrier, allowing operators to effectively identify functions and operate the carrier; all steel deluxe headboard with integrated 24” long grab handles and chain racks; hardwood decking made with Brazilian Apitong wood available in 24 ft., 26 ft. and 28 ft. length; anti-skid yellow paint treatment; four function wireless remote control, LED lighting and a deck-mounted 3step fold-out ladder.

VanAken added, “Unlike the competition, these are standard features instead of options that require add-on pricing. JerrDan has made the decision to include

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these key features on our carrier equipment fleet to ensure that our customers are getting the full spectrum of our engineering innovations. In turn, end users get a truck that is ready to tackle work on day one.”

In addition, the JD10XLP Carrier features a lower deck height to reduce overall height clearance. The carrier also comes standard with Jerr-Dan’s exclusive NoLubeTM technology, and the company’s new, one-year (full) and five-year (structural) warranty. The JD10XLP Carrier has straightforward service and maintenance requirements, making it an attractive addition to any towing equipment fleet. www.jerrdan.com

I N D U S T RY NEWS TOWING & RECOVERY

“Bobby’s Law” Linda Unruh says “Move Over One” in New Mexico

Last month while in Baltimore, I had the pleasure of meeting Linda Unruh.

Linda has been in towing for 30 years, and I learned that it all came about because of a bet: Two friends of Linda’s told her that there was no way a woman could ever run a towing business in New Mexico. Linda accepted the challenge and, in a very short time, became the first woman and first Native American in the state’s history to own a towing company. Linda then hired the two gentleman that made the bet with her to assist in overseeing day-to-day 8

duties with the company. Pinky’s was established and became a thriving business in New Mexico.

Linda’s business not only offered towing, but also had a mechanic shop with 6 bays for trucks and heavy equipment and 6 bays for auto repairs. Linda’s entire fleet of wreckers were pink, except for one truck that was black. That truck was her son Bobby’s truck and was his pride and joy. Linda’s son was very proud of the business his mother built and took a lot of pride in the job he did daily helping people

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that were in need.

Bobby Unruh, 37, of Tucumcari was killed on February 19, at mile marker 317 on I-40 near Montoya, New Mexico while attempting to tow a commercial vehicle.

Linda was devastated--she had just talked with Bobby and asked him to be careful minutes before he was struck. Bobby had seen the 18-wheeler that was coming towards him, he made a conscious decision to move out of his safe haven to help a fellow brother pushing him into the toolbox into safety, Bobby was only steps away from being at front of his truck when he was struck. Bobby’s last act was to help someone in need before securing his own safety.

Linda Unruh, stated that “New Mexico was the only state left that didn’t have a Slow Down Move Over Law.” This law had been under discussion and tried to pass for 3 years prior to Bobby’s death.

Linda took the pain of loss, her passion for the industry, and the need to protect others and used it to fuel her efforts with help from towers across the state to local legislatures.

“Bobby’s Law,” Senate Bill 76, was passed on April 6th and signed by Gov. Susana Martinez. Senate Bill 76 states that motor vehicles traveling on state or interstate highways are required to move over or slow down for certain vehicles flashing emergency or hazard lights, including recovery or repair vehicles.

Linda Unruh went on to get a three Hundred Thousand dollars awarded for education in schools, bill boards, advertising, etc. This money will be used to educate our future drivers on awareness and on “Bobby’s Law,” and the value of giving a lane, so our men and women that are first responders can make it home to their families after helping yours in a time of need.

We celebrate our women of towing!

Thank you, Linda, for being the strong, courageous woman you are; our prayers for continued strength in your fight for towers’ protection are with you. God Bless!

Beacon Software Appoints Laura Mastronardi as Director of Partner Relations Beacon Software is pleased to announce the appointment of industry veteran Laura L. Mastronardi to the Beacon leadership team as Director of Partner Relations.

As Director of Partner Relations at Beacon Software, Mastronardi will lead partner strategy across the company’s brands to accelerate sales growth within the company’s highest priority markets.

Mastronardi will manage Beacon’s strategic relationship with motor clubs, GPS companies, survey companies, and other technology firms that integrate with its different towing software solutions.

“I look forward to working with Beacon’s partners to show them how integration can substantially increase their business,” said Mastronardi. “I’ll connect with Beacon’s existing partners and reach out to future partners to determine how

Laura Mastronardi Director of Partner Relations Beacon Software

we can best leverage each others’ towing solutions. It’s a classic win-win situation. “ With over 20 years of experience in client management, Mastronardi most recently managed national relationships in the automotive and roadside sector.

Prior to joining Beacon Software, she served as Director of Service Provider Networks at Driven Solutions/Innovation Group in Carrollton, TX. Before that, Mastronardi was Client Relations Manager at National Motor Club/CoachNet in Irving, TX. Mastronardi received her bachelor’s degree from The University of Texas at Arlington on an NCAA Division I softball scholarship. She serves on various committees of the Towing and Recovery Association of America, Inc. www.dispatchanywhere.com

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I N D U S T RY NEWS TOWING & RECOVERY

2nd Annual “Slow Down, Move Over” Rally

In the state of Alabama on December the 9th, towers across the state gathered at Garywood Assembly of God for the 2nd Annual “Slow Down, Move Over” Rally.

Wes Passmore of Classic Towing & Recovery started the rally on the anniversary of the death of his driver and friend, John Hubbard. John Hubbard was struck on the side of the road while assisting a motorist December of 2016. Over 200 trucks were there at the rally to help spread the word. They led a procession from Hueytown, Alabama to Tuscaloosa, Alabama. First responders, police from Vestavia, Cordova, Bessemer, Jefferson County, and local Alabama State Troopers assisted in escorting the rally.

John’s family wants to make sure that other towers get back home to their families safely. The “Move Over” law says that drivers should move over a lane for any vehicle 12

If you won’t SLOW DOWN & MOVE OVER for my mom and dad, will you do it for me?

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that's parked along the side of the road with lights on. If you can't move over, by law, you are expected to slow down. Jared and Jason Hubbard put it simply:” Slow down!

Move over! Give a lane! Save a life!”

We preach the “Slow Down, Move Over” laws in every issue of Tow Professional magazine; however, we only reach the owners that already know the importance of the law. Several local media affiliates were on hand to help get the message out. We need towers across the country to reach out to the local news and radio stations. We must get this message to the general public and help them to understand that towers are first responders. The towers are someone’s son, father, husband, daughter, wife, and mother that have loved ones at home that desperately need them to make it back. Help us spread the message!

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I N D U S T RY NEWS TOWING & RECOVERY

George Horvat Named as Chief Operations Officer

Agero Inc., a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, has announced George Horvat as Chief Operations Officer, responsible for end-toend operations of Network and Contact Center functions, including management of a national ecosystem of thousands of service providers delivering world-class service to more than 115 million vehicles in the U.S. George is based at Agero corporate headquarters in Medford, Mass., and reports to Chief Executive Officer Dave Ferrick.

In his new role, George leads Agero’s

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journey towards operational excellence, focused on continued strategic alignment of enterprise vision and translating it into actionable operational processes and bottom line results. As part of this, George’s role will combine oversight for Agero’s Service Provider Network and Contact Center lines of business, ensuring collaboration across the full roadside service lifecycle – from a driver’s initial touchpoint with associates at Agero’s five fully redundant call centers, through to their on-site service provider engagement.

By empowering the Network and Contact Center functions with critical resources and support, George will enable Agero to consistently meet and exceed drivers’ expectations in their moments of need, build stronger relationships with service providers and help clients increase customer loyalty and retention.

“At Agero, the success of our Network and our Contact Center operations are closely intertwined – a strong network increases our ability to take care of our end-customers, and a strong contact center organization helps our service providers do the same. Bringing these two groups under one leader responsible for end-to-end operations is critical to delivering exceptional service,” said Dave Ferrick, Agero CEO. “With his strong col-

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laboration, change management, and innovation skills, George will be the leading force in motivating and aligning our large and diverse teams to continue our mission of transforming the entire driving experience through an unmatched combination of innovative technology, intelligent operations and human-powered solutions.”

George brings over 25 years of Fortune 500 experience as a results-driven executive in manufacturing, quality and maintenance, with exceptional accomplishments in strategic planning, lean optimization, M&As, P&L, price/cost management and sales and marketing.

Prior to joining Agero, George was a North American director at Wayfair, responsible for large parcel home delivery network and operations. Before this, he held various operational leadership roles at Vistaprint and its parent company Cimpress, including leading manufacturing and supply chain operations across multiple locations in the U.S. and Europe.

Until 2013, George was vice president at TRMI, an automotive switch supplier.

George is a graduate of Youngstown State University, where he earned a Bachelor of Science degree in Electrical Engineering. www.agero.com

AN Expert Witness cont By James inued E. Lewis

COMPLAINING AS A LANGUAGE

“Why were you late this morning?” the manager asked.

“I had to let my car warm up for like twenty minutes, and then there was frost, and the defrost thing wouldn’t make it go away, and I had to use one of them ice pick things to scrape the window,” the young man explained.

“You didn’t know it was going to dip below freezing? It’s the middle of November,” the boss added. The young man gave a blank look.

“Well, we needed you here at six. It was almost 6:30 when you clocked in,” the manager stated.

“I know, yeah, I’ll try to do better,” the young man offered.

I had to shake my head. Everyone has a phone, especially young people.

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Everyone has an Android or iPhone, and all you have to do to check the weather is hit a quick app, or like on my phone, touch the location and temperature icon and it gives you weather for that day and the next few days.

I’d have to have a significant chat with this young man about personal responsibility. That is mainly because after the boss talked to him, he walked directly over to the cashier and started going off about what a jerk the boss was, how he chewed him out for being late, and that it wasn’t his fault that there was frost on his car. I gathered my items and left, and the young guy’s mouth was still running, and I predicted his diatribe would continue for quite a while.

Many people won’t take responsibility

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for their actions nor do preventive measures like checking the weather or allowing for things like Daylight Savings Time.

It’s always someone else’s fault. Because of this, most of them have developed complaining as an actual language or dialect. They can’t communicate unless they’re whining.

Guy walks in at work:

“Man, I had to work two extra hours of overtime last night. I didn’t get home until 8. Rhonda was all kinds of pissed.”

Second guy can’t leave this alone.

“At least you get overtime. You must have your nose up the boss’s backside. I haven’t had any overtime for months.

And I’m only making $10.00 an hour.

This job sucks.”

First guy: “I’m not kissing the boss’s butt. I just work harder than you. You’re the one always calling out of work. That’s why I get the overtime. I get $12.00 an hour, though. If you weren’t a little sissy, you’d get a raise, too. I just hate working extra. It always happens when somebody calls out. I wish it was more predictable.”

Second guy: “How can it be predictable when somebody calls out? You whine too much. Man, $12.00 an hour?

And I’ve been here longer than you?”

First guy: “I don’t whine near as much as Roger. That guy is always whining.”

Two truckers heard recently: First guy: “This job sucks. I hate driving so much and trying to deal with traffic.”

Second guy (a competitor): “I know what you mean. My dispatcher always sends me on loads through Atlanta, and

Atlanta’s traffic sucks.”

First guy: “Yeah, I go through there about once a week.”

Second guy: “Once a week? I’m through there at least three times a week, sometimes four or five. Once a week is nothing!”

First guy (turns into a competitor or one-up): “Oh yeah? One time last month I was through Atlanta twice a day for a week. Twelve times through Atlanta!”

My point to all of this is that these guys were on the clock getting ready to make deliveries. If this is a daily “whine session”, they could easily hit two or three hours of whining per week. With a driver making $18.00 an hour, times two for two drivers, plus the 1.4 factor that it actually costs you as an employer, that’s $25.20 per hour, per person.

Two people standing there for fifteen minutes per day equals one-hundred-fifty

JamesE.E.Lewis Lewisisisthe a Transportation James Transportation Curriculum Developer Developer with in Austin, Texas.

Curriculum eComply in HeTexas. creates,Hedevelops edits and Austin, creates,and develops transportation training information to to edits transportation training information be used used in in video video presentations presentations geared geared be towards safety safety compliance. compliance. towards minutes of clock time. 2.5 hours. That’s $63.00 a week for a quick bitching session each day. $3,276.00 a year in lost production. N

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Insightful talk

By D an Mes s ina

After talking to many tow companies and small associations, we all feel that our industry needs help. I am in the process of running a national survey to find out what the rates are for light-, medium-, and heavy-duty tows. I am getting rates from all the major cities in every state. I did a survey 6 years ago, and I am curious to compare the rates then and now.

After talking to many tow companies and small associations, we all feel that our industry needs help. I am in the process of running a national survey to find out what the rates are for light-, medium-, and heavy-duty tows. I am getting rates from all the major cities in every state. I did a survey 6 years ago, and I am curious to compare the rates then and now. Over the past 6 years, our expenses 18

have gone up: 1. Truck prices 2. Insurance (that is, if you can even find insurance) 3. Gas 4. Tires 5. Any equipment relating to towing With the economy the way it is, all small businesses are struggling to survive.

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When I started Southwest Tow Operators (one of the largest towing associations in the U.S.), we identified over 66,000 tow companies in the U.S. I know because we called them all. If I were to identify tow companies today, I think we would be much lower than 66,000 and closer to mid to low 40,000. There are things taking place in our industry that will drive even more tow companies out of business. There is a group trying to implement a program that requires national testing for all tow operators. Although their intentions are good, if not done right, it could really hurt the industry.

I was at a tow show recently, and I discovered that there were several companies offering tows to companies for a monthly fee. Once again, the tow company gets hit with another expense just to get revenue. My wife was telling me

Insightful talk

By D an Mes s ina about a video she watched recently showing companies how to not pay their storage fees and just dump cars at the tow company’s expense. There was a tow hearing recently where the tow company lost all his storage charges because he did not have the approval of the consumer to tow his car. This was a car

involved in an accident. Look at your business and see how much you would loose on storage just because you don’t have the consumer’s permission to tow the car. Over 40% of the tows are thru service providers like motor clubs and other service providers. These tows are done by the small tow company who

services the motor clubs. I know most big tow companies don’t care about motor clubs because they don’t take these calls; they make their money on city rotations.

It’s the little guy that needs help or our industry will lose more tow companies.

I previously mentioned other ways to generate revenue, here are a few of them: 1. One company got rid of his heavyduty business. This cut down on expenses, and he opened a convenience store.

2. One tow company and another tower from Alabama also opened a convenience store.

3. A wife of a tower in Shepard, Texas opened a nail salon and tanning salon in the front office of their storage lot.

4. One tower opened a U-Haul rental from his storage lot.

5. Tow junk cars and run them across the scales.

6. Offer RV and boat storage.

7. Store cars for new car dealers.

8. Store cars for other tow companies.

9. Offer storage units at your storage yard.

10. Provide overnight parking for tractor trailers as they pass through town.

If you have room on your storage yard, there are ways to make money with it.

Work with the small companies in your city and help them out by sharing your tow yard. If the tow associations, especially at a national level, want to help the industry, we should look at the following: 1. Open a school and train drivers. All tow companies need drivers, so pick a central location, lease a vacant building, and open shop. This way all associations can get involved.

2. Develop a certification program for drivers but make it fair to all. I know what I am about to say may sound silly, but don’t make reading mandatory. There are people that worked 50 years in the industry but are not good at taking tests for one reason or the other.

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3. Help to unify our industry. The some of the magazines get along, some don’t. Some of the state associations get along, and some don’t. Some of the tow companies get along, and some don’t.

This must change; we all must worked together and get along if we are going to survive as an industry.

In the past three years, technology has become a big part of the industry: new dispatch software, new GPS ideas, and new digital dispatch software just to name a few. It becomes harder and harder for the little guy to survive because of the lack of technical skills. I am working

on a product that I will roll out in January that could have a major impact on the industry. Here are a few benefits: For the tow company: 1. Gives you a tow you never had.

2. Cuts your expenses.

3. Provides service for free.

4. Provides free GPS. 5. Improves communications.

6. Offers fair tow rates.

7. Provides quick pay by service provider For the service provider: 1. Improved ETA. 2. Large tow network.

3. Improve Communications.

4. Cut expenses.

Who really benefits is the stranded motorist, alone in the middle of the night, needing help. I am going to be providing a service that benefits all involved. That’s what we need to do as an industry. State

associations must work together, national associations must include associations west of the Mississippi. And finally, tow companies must work together to get higher tow rates. Our industry needs help, and it’s time we all come together and make it happen. N

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INA TOWING Hosts Towing Elite Forum of Industry Leaders

By Darian Weaver - President - Tow Professional On November 15, 2018 as towers from around the nation descended on Baltimore for the Tow Show, INA Towing was preparing for another Tow Elite Forum. Gay Rochester hosts this event each year with Element Fleet Management and industry leaders with a discussion scope of promoting a safe future combined with reliable service and growth for the upcoming year.

INA brings their tow provider many things--one being the ability to service Element Fleet Management and their clients. This gives INA Towing the ability to send safe and reliable business to their provider network and the ability to pay them fairly and squarely for their work.

When INA Towing calls a provider, that provider is assured that they are being called from an experienced party that not only understands the time need for the job but also takes their safety into consideration first and foremost.

INA Towing doesn’t look at their relationship with providers as just a vendor relationship but as a true partnership.

Gay Rochester stated, “The cornerstone of our relationship is respecting our providers and standing by them 100%.

We offer our providers many tools to 22

assist them along the way.”

INA Towing’s software system called “Shepherd” is exclusive to their providers, so they have the top tools to manage dayto-day tasks. The system helps assist your staff in performing their jobs as efficiently as possible so that any driver that was in harm’s way could be moved to safety as quickly as possible. We have formed relationships with CenterPoint Insurance to assist our network of providers with competitive rates on what is needed on insurance and to assure there is no shortfall.

The Element Fleet Management Team was on hand to take part in the event and to have an open discussion with providers. We all were able to dip into the well of knowledge with the team on hand that consisted of Brad Burgess, Bill Jones, Ryan O’Shea, Marcy Galloway, Joy Schnetzka and Jason Roberts. Element has instituted a three-part plan that focuses on: client experience, automation and accountability.

1) Client Experience – focusing on driving experience and efficiency with providers.

2) Automation – reinvesting in automation to bring a more efficient process to the client.

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3) Accountability – working hard on accountability to ensure execution on expectations of customers.

This plan has already meet expectations for the 3rd & 4th quarter, driving up stocks in favorable value 50% from February 2018 to current day confirming with joy.

One of Element’s clients serviced by INA Towing’s providers is Sperry Rail.

Sperry rail is one of the largest rail-testing companies in the world. They have a fleet of over 150 trucks and specialized equipment that maintains a plan for the mainline health of the tracks. Sperry Rail has tested over 12 million miles of track and knows that their success or failure relies on the service from their provider. Pete Erickson, Manager of Fleet Support for Sperry Rail stated that “INA Towing was very personable and showed great willingness to meet our expectations.

Interaction between INA Towing, Element and Sperry Rail was integral in the design of our trucks. This forward thinking helped us to design our equipment, so that service could be done in the most efficient manner.”

The Red Cross is another client that INA Towing works with to assure that their drivers’ and volunteers’ safety is protected on the road. Marvin McClain of the Red Cross says when choosing a provider, cost is a concern, but the safety of his drivers and volunteers is most important. Marvin stated, “I would rather pay for a professional service that is done right than a cheaper service that compromises my driver’s safety.” The Red Cross has a fleet of over 8,000 vehicles that is serviced by INA Towing providers. This partnership has meant a lot to us and our volunteers! This year, Marvin McCain of the Red Cross was presented a check from Gay Rochester of INA Towing for 16k in donations from the INA team and provider partners that attended.

Linda Unruh was on hand to share her story with everyone that attended. Linda owned Pinky’s Towing and All Rite Towing in New Mexico and was the first Native American and first woman owner in New Mexico. She owned these companies for 30 years and was very successful with her business. Feb 19, 2017 was a tragic day in Linda’s life--she received a

call no tower wants to get. Bobby, Linda’s son, had been struck by an eighteenwheeler and killed while assisting a motorist. New Mexico was the only state out of 50 that did not have a “Move Over Law.” This started Linda’s quest to get the law passed to help protect others in her industry. What many said would take 3 years or couldn’t be done, Linda was able to get the law passed in 19 days. She has taken the pain and loss of a child and used it to push forward and educate others on the risks and the need of protection for our towers. She charged all in attendance to take hold of options available to educate everyone on the need to observe “Move Over Laws.” Her powerful message captured the minds and hearts of the Forum attendees.

The collective forum was a great success! It brought together many industry leaders with the Element Fleet Management & INA Towing team and emphasized to all that we are one big family. The event stressed that apart we are weak, but together we are strong!

• INA Towing is committed to providing streamlined service efficiency to com-

mercial fleets and strong vendor relationships with tow industry leaders, and nationwide, competitive pricing with network towing service providers. They manage this by: • Maintaining strong partner provider relationships with tow industry leaders that offer stellar service with fair pricing.

• Tracking towing regulatory law by state and city to assure compliance.

• Auditing invoices and payment to partner providers by INA Towing staff, alleviating time and handling by fleet staff to process payables.

• Having specialists on staff to handle risk mitigation and incident management.

• Providing specialized recovery ability for high-value cargo, rail impacts, and off-terrain.

• INA Towing provides real-time management in non-consent tows and recoveries to contain cost and regulatory compliance.

• INA Towing has an established partnership to mitigate HazMat and environmental incident response.

This commitment to service excellence has resulted in INA Towing being chosen as Element’s “Partner of the Year” for 2018. This was a great honor and a testimony to service excellence driven by strong relationships with partner tow providers. When you combine that with the forward vision thinking of Element Fleet and their Elite customers, it is a master plan for success.

INA is equally committed to making sure our service providers and customer drivers are safe first, so they come back home to their families every night!” Gay Rochester stated that “In 8 years, we have never lost a service provider that has been sent out on our calls.

The close of the event was capped off with a private dinner at the Lord Baltimore for continued fellowship.

Forum attendees were also invited to attend the INA Christmas Spectacular at the Lord Baltimore on Friday night. It was a fantastic time as always, and the decorations made you feel like you were at Santa’s workshop. The food and company were phenomenal, and I can’t wait to be a part of this event again in the future!

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Every year, we give you our roundup of the hottest products and services that have come across our desks from manufacturers, dealers, and service providers in the towing market.

This year's list spans an impressive amount of categories, including towing software, GPS, damaged vehicle movement systems, synthetics, tools, lights, and many others. This issue should be your company’s wish list going into the new year, as you continue to evaluate and select products to help you operate your towing facility more effectively and efficiently. In every issue through the year, every single product or service we cover in the magazine is there because we think it’s something that you will find useful, so we're excited about each and every one in all of our issues. Our sole mission is to help you make purchasing decisions, so we’re all about products, all the time. This list reflects the “best of the best.” It is a great time to be an owner of a towing or repossession company, because the market is overflowing with options for great products and services for your facility. Here are some of the products and services that stood out to us this year.

Jerr-Dan Jerr-Dan’s Heavy Duty JD10XLP Carrier: Steering in a new enthusiastic era for Jerr-Dan, the JD10XLP reflects the company’s years of accumulated engineering innovation and industry experience. Some of the JD10XLP Carrier’s standard features include: dual control boxes located on each side of the carrier, allowing the operator easy access to support the 4 function wireless remote; all steel deluxe headboard with integrated 24” long grab handles and chain racks; hardwood decking made with Brazilian Apitong wood available in 24 ft., 26 ft. and 28 ft. length; antiskid yellow paint treatment; four function wireless remote control, LED lighting and a deck-mounted 3-step fold-out ladder. Available for ordering now.

Jerr-Dan’s Side Recovery and R.A.I.L. Systems: Jerr-Dan’s 10,000 lb. Side Recovery System (SRS) is by far the largest and strongest in the industry, and the boom swivel feature allows the operator to set up either driver or passenger side pulls in no time. The patent pending Independent Hide-Away Flip down Claw/Spade with Dual Stabilizing creates a solid foundation for any type surface and assures the utmost in stabilization. Get noticed in a flash with Rear Awareness Indicator Lights (R.A.I.L.), Jerr-Dan’s exclusive lighting system. Through darkness, fog, rain or heavy traffic, R.A.I.L. uses bright amber LED strobe technology to increase rear visibility and command attention. www.jerrdan.com

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Will-Burt Company Night Scan HDT: The Night Scan HDT as been developed to meet the unique needs of the Recovery and Towing industry. Heavy Wreckers and Rotators benefit from the maximum height and light output of the Night Scan HDT Powerlite. The Powerlite version is available as a surface-mount folding version when there is sufficient space or a vertically-mounted model that requires only a 12” x 12” space for installation. Both are 15’ tall when extended, have dual tilt light heads that cast 120,000 lumens of LED light in all directions to insure you don’t miss a thing. The height of the six Night Scan XL200 LED lights turns night into day and will not blind your crew.

Oncoming traffic will be alerted to the scene from a safe distance. Night Scan HDT comes with everything needed for installation. The major truck manufacturers can install the light tower during a new build or the light tower can be installed by dealer or upfitter. They can even be installed on older equipment by your own shop. Best of all, no generator is needed to power the light tower – the efficient Night Scan XL200 LED lamps operate from your trucks power system. Night Scan HDT is available in smaller sizes for rollbacks and tow trucks and we also offer a full range of specialized LED lighting for every vehicle. www.nightscan.com FlowStop VAC PUMP CADDY

FlowStop

• Yamada 1” Dual Diaphragm Pump Aluminum Housing Excellent for Hydrocarbons & Light Chemicals • 1 Year Warranty • Air Regulator • 2 Aluminum VAC Stingers: 1, 48“ and 1, 30” • Aluminum VAC Wand 30“ • 4, 25’ x 1” VAC & Discharge Hose • 50‘ x 3/8“ Air Hose w/ Quick Couplers Mounted Plastic Tool Caddy for 90 Degree ELL & 2” Plugs • Mounted on 600 lb Handtruck • Pneumatic or Hard Tires (option) Ideal for quick evacuation of damaged saddle tanks, IBC’s and drums.

FlowStop Spill KIT • 16 oz rubber mallet • 3 Absorbant Pads • Pair of Nitrile Gloves • 3 / 0-1” Dia x 3” Tapered Plug • Pair of Safety Glasses • 3 / 0-2” Dia x 4” Tapered Plug • 3 / 0-3” Dia x 8” Tapered Plug • 3 / 1”x 3” wide Wedge x 12” • 3 / 1/2”x 3”x12“ Wedge • 3 / 3”x3“ wide Wedge x 12”

• 3 Indivdually Packaged FlowStop Football Containment Plugs • 3 Indivdually Packaged FlowStop Golfball Containment Plugs • 1 Sturdy Poly Storage / Carry Box www.flowstop.net

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TowMate

MO37 - This 37" wireless truck-bar system provides stop, tail, and turn w/ side-marker lights on each end and three DOT lights in the center of the bar. Further direct traffic with its powerful sequential traffic control arrows or strobe modes. The unit also features a powerful work light mode to light up any work scene. Driven by our new Heavy-Duty Lithium power supply, this is the longest lasting heavy-duty light bar on the market!

UNDERGLOW FLEX LIGHTS - Our Flex Light Series of Super Bright Waterproof LED Strip lights are ultra-low profile and designed specifically for automotive/marine voltages (11~19 VDC). These lights measure .5” wide x .25” tall and have a variety of lengths available. These lights will not burn out prematurely in an outdoor environment! These are perfect “accent “or “marker” lighting but are stunningly bright enough to function as work lights ready to illuminate your work area.

PCX OVERHEAD LIGHT BARS - The Power-Link PCX light bars feature the New PCX Heavy-Duty end cap for increased visibility and durability. Made from a UV-protected acrylic, the new end cap adds a clean, new look to your vehicle while utilizing Power-Link technology. Available with independently controlled alley lights, rear work lights, TDC (true dual color) traffic arrow, and PPT (Peripheral Parabolic Technology) which keeps the traffic alerted while not blinding you in the work zone. Both the light bar and control pad install with just two wires (12V+ and Ground) from each item. www.towmate.com 26

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Bully Dog BDX Performance Programmer - Bully Dog’s BDX Performance Programmer gives drivers the performance they need, whether tackling tough terrain, pulling a heavy payload or maximizing fuel economy on the highway. Its sleek design, full-color display and customizable gauges help track and adjust powertrain performance to deliver more horsepower and torque when it’s needed most. Cloud-based tune delivery over built-in WiFi means that the BDX will always be running the latest tuning- enabling drivers to stay one step ahead of the pack. Store up to 20 custom tunes so that you have a tune ready for any situation. Now that you’re tuned, monitor engine parameters in real time and record your vehicle’s PCM data to view later. Get your BDX and Make Your Ride a Bully Dog. www.bullydogbigrig.com

Renew Truck Body Renew Truck Body – Heavy Duty Tow Body Renew Truck Heavy Duty Tow Body is fabricated from welded 1/2" thick copolypropylene sheet, which can be painted just as any other automotive plastic component. The standard material is natural, which is an off-white color, but black is available. All compartment doors are fitted with automotive grade door seals and you can choose from three door handle styles and two latch designs. All Renew Truck Body body designs incorporate an indirect vent / drain system to help keep your equipment dry and all Renew Truck Bodies are custom designed to your specific requirements. www.renewtruckbody.com

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United Plastic Fabricating The UPF Poly-Gen™ PolyBody body offers the perfect combination of durability, strength, and customization options. These bodies are smooth, quiet, and feature increased storage and will never rust or corrode. Never worry about dings and dents with these lightweight but surprisingly strong tow bodies. UPF offers replacements for light-, medium-, and heavy-duty trucks and offers the best combination of lightweight material and durability you’ll find. UPF Poly-Gen™ PolyBodies® replacement bodies can make your fleet look brand new, and discounts are available for multiple orders. Call Pat Cahill at 978-360-4546 or email pcahill@unitedplastic.com. www.unitedplastic.com

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American Safety Supply CLASS E PREMIUM TWO TONE POLY-FILLED WINTER INSULATED BIBS W/MULTI POCKETS • 300D Oxford w/ PU coating, Polyfilled Insulation for winter • 2” Silver Reflective Tape w/ Contrasting Trim. Reflective piping across the waist • Black Rip stop Fabric to provide extra protection for garment • Elasticized back waist for snug fit • Multi-Pockets for Storing the tools • Certification: ANSI/ISEA 107-2015 Class E • Dual Sized - S/M, L/XL, 2XL/3XL and 4XL/5XL $ 79.00 Per Pair. www.americansafetysupply.com

RP Consulting GEN 3.2 SONETICS WIRELESS HEADSETS: THE Gen 3.2 provides a unique combination of improved safety, new features & ruggedness for your team and the challenging environments you work in every NOISE REDUCTION RATING NOW AT 24dB Headset to Multi-Base Station J This feature allows an APX379 Wireless Headset (APX77 coming soon) to pair simultaneously with up to four SON150 Wireless Base Stations.

J Choose from automatic or manual base station selection modes.

• Split Push-to-Talk (PTT) • ENHANCED HEADSET DURABILITY With Gen 3.2, we’ve included several enhancements to boost overall ruggedness, durability and flexibility to better serve our customers. www.rprecovery.com

Schaeffer’s Lubricants Founded in 1839, Schaeffer’s Specialized Lubricants provide strong equipment durability and fuel economy benefits, allowing you to maximize your equipment’s performance and return on investment.

We believe what you put in your engine matters; it impacts the profitability of your business.

That’s why we only use carefully selected premium quality base oils and advanced additives in our products. Schaeffer’s top tier synthetic oils save you time and money by optimizing your engine's performance. The result: more productivity with less hassle and downtime.

Schaeffer’s products are routinely tested each year, and the results consistently show our oils produce real savings. www.schaefferoil.com Volume 7 • Issue 9 | www.towprofessional.com | Tow Professional

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Access Tools The Roadside Creeper is a extra thick low clearance creeper or roadside mat for any professional working on an automobile. It can be used roadside when lying down to hook up a vehicle from underneath, or when kneeling to work on a wheel or tire. The thick foam is durable and features a cut-out handle for easy transportation.

The Ultimate Long Reach Kit includes every tool and accessory you need to open virtually any vehicle on the road today using the long reach method. This 21-piece kit is the most comprehensive and complete long reach tool set ever made.

The Easy Off Twist Socket Set works like magic to remove all damaged or locked lug nuts without a key. With our exclusive sure twist grip technology locked wheel lugs spin off with no effort. Five socket sizes fit virtually every lock lug nut on the market and are so easy to use with a breaker bar www.accesstoolsusa.com

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TOPS TOPS towing management software is designed to manage all aspects of a tow operation from the initial tow request to the vehicle’s final disposition. The TOPS system provides a unified and sophisticated platform for call-taking, dispatching, inventory management, lien processing, and auction administration.

TOPS supports single and multi-company operations and provides individual company and roll-up accounting and management reports. TOPS will enable your staff to work smarter with advanced tools that include powerful mobile applications for drivers and lot managers designed for the iPhone, iPad, and

Android mobile phones and tablets. Update call status times, upload and store call-related photos, and email call receipts to customers directly from your mobile device in the field. Enjoy enhanced data accuracy and improved employee productivity through drop-down menus, short code or type ahead field entry, pre-population of call information and integrated swipe devices (where applicable) for quick data entry. Improve workflow and ensure employee accountability with features such as automated pricing, tow-ticket management, driver and release-clerk payment management systems, and sophisticated security. TOPS protects your interests by offering process, screen, and field level security via user access roles. These access roles keep employees focused on their specific tasks, limiting their visibility into systems outside of their area of responsibility. TOPS allows you to gain a better understanding of the big picture of your business with detailed management, customer activity, and driver and truck productivity reports. TOPS integrates with GPS, motor club, law enforcement, and municipality systems, and imports directly to QuickBooks. Come and see why the top operators in the nation trust TOPS ! For more information, call 866-800-8677, Option 2 or visit us at www.towxchange.net. www.towxchange.net Volume 7 • Issue 9 | www.towprofessional.com | Tow Professional

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Ranger SST SmartDispatch - What is the most important strategy for improving your bottom-line? For most companies, it centers on completing more calls per driver each month while reducing the expenditure on fuel. Ranger's SmartDispatchTM was designed specifically to meet these objectives.

In many companies, dispatchers are being asked to look at a job on a tabular Dispatch Board, to relate this data to truck locations from a "bolt-on" GPS product, and to then figure out the best truck to assign. The chances for success are further constrained because the assignment decisions are often considered in isolation - one job at a time.

Ranger's SmartDispatchTM makes it easy for dispatchers to grasp the big picture to make better assignment decisions.

One of the two fully-integrated screens is for the Dispatch Board. The second provides Ranger's (Google-based) mapping

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with SmartDispatchTM -- showing dispatchers “ALL OPEN JOBS and ALL TRUCKS” near those jobs.

SmartDispatchTM enables highly intuitive, visual dispatch.

The wrench/screwdriver symbols show other waiting jobs. The truck images (not clip art) show location, status, and the specific truck type.

Dispatchers can "Drag & Drop" the truck image to the job pin, and the call will automatically be assigned and sent to the

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driver on their mobile device.

SmartDispatchTM equips dispatchers to: • Make better assignment decisions getting the right truck to each job.

• Avoid trucks "crisscrossing" to assignments - saving fuel and time.

• Spend less time talking to drivers, and more time talking to customers.

- Enhancing customer service.

- Pinpointing incident locations (improving navigation for drivers).

• Help new team members to quickly become proficient in dispatch.

If you are looking to achieve a higher level of business performance, please contact us. We look forward to putting Ranger to work for you. www.rangersst.com

Towbook

Safety Vision

Towbook is the unquestioned leader in cloud-based towing software, providing tools made possible by the latest technology and helping companies raise their level of service while lowering operating costs.

Towbook users grow their business by leveraging our many partner integrations. These digital integrations allow customers to send calls directly to your company. We also provide features that make it simple for your local businesses to send jobs to your company, making it easier for you and for your customer.

Our mobile apps put the power of Towbook in your hands.

Drivers can update status, add photos, complete damage reports and get customer signatures, directly on their iPhone or Android device. Plus, managers and dispatchers can receive and dispatch calls from just about anywhere using the Towbook mobile apps.

Free Trial, Free Setup, Free Support With Towbook, you get a 30-Day free trial plus free setup and support, and there are no contracts. Plus, you don’t need a license for each employee; you get unlimited user accounts with your subscription. At Towbook, we take great pride in having the industry’s best customer support. Support is free and available 24/7/365 – even on holidays. 810-320-5063 www.towbook.com

Safety Vision's Observer 4000 HVR - Equipped with HD video recording, Safety Vision's Observer 4000 HVR delivers crystal clear accuracy for quality that matters. Recommended for solutions up to 5 cameras, the Observer 4000 HVR is our most economical system, offering a cost-effective approach to

high definition recording. Custom triggered sensors mark video and record vehicle data, while passive GPS tracking records vehicle route history synchronized with video. The Observer 4000 HVR is built tough for extreme durability on the road, giving you the ultimate in budget flexibility with the system reliability you deserve. www.safetyvision.com

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CW Mill

Marking Pen Depot

CW Mill Hydraulic Mounting Kits equip a vehicle with live hydraulics, which means they can have hydraulic pressure anytime the engine is running, regardless of engine RPM’s or gear selection. They can be used for a wide array of applications such as TOW TRUCKS & WRECKERS, salt spreaders, snow plows, dump bodies, ground probes, airplane deicers, cranes, rollbacks, hydraulic air compressors or tools, and for much more. CW also manufactures Compressor Kits for refrigeration truck boxes and Alternator kits which provide increased battery charging for vehicles equipped with an increased amount of DC electric powered accessories. Generator kits are available for vehicles adding AC power capability for items such as electric power tools but ultimately any AC powered device.

Auto Marker For Mapping Out Damaged Area On Auto Painted Surfaces and Windshields.

MarkingPenDepot offers the industry’s largest selection of markers from the biggest names in the industry: Markal, Dykem, Sakura, Artline, Sanford and Arro. We offer paint pens that leave permanent, removable, weather resistant, high temperature, low chloride and semi permanent marks. Bulk priced markers are available for large users at less than $1.00 each. Replaceable nibs are available for most markers.

www.cwkits.com

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www.markingpendepot.com

Dynamic Towing Dynamic Towing has a new 701 unit with negative tilt. It has a 5000 lb., fully-extended wheel lift with 25 degrees of negative and power tilt. The reach of the unit is 79 inches. It comes with a Dynamic standard 3-year warranty. The unit is based on the original 701 design, but with the benefits of the negative tilt. It now becomes easier to recover a vehicle down a driveway. The 701 is available with the original Classic body or the Lighting-body style. The Lightning has the fenders dropped down 3 inches and cut back 12 inches. The benefits are better visibility, and when doing 90-degree hookups, there is less a chance of damaging the vehicle being towed. The Lighting is also available with an optional poly-fender upgrade. The upgraded fenders include fenders, tool boxes, and lids. The benefits of the poly fenders are no more rust, light weight, and better fuel efficiency. The 701 has a 5000 lb. wheel lift rated fully extended with 75 inches of reach. The original 701 had a floating style wheel lift. Now Dynamic offers negative tilt with 25 degrees of positive and negative tilt and 79 inches of reach.

The 701 Series, also has Dynamic’s 3-year warranty. The 701 can be ordered with many different configurations from just a wheel (701B) to a wheel lift with a drag winch (701BDW) or

with a single winch recovery extendable boom (701BSW) or with dual winches (701BTW).

The next series up that Dynamic offers is the 755. This unit comes with Dynamic’s 4-year warranty. It has a 5500-lb. fully extended rated wheel lift with 80 inches of reach and has 25 degrees of positive and negative tilt. This is a heavy-duty unit that is also available with the poly fenders and all the other configurations that the 701 Series has. www.dynamictow.com

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Beacon Software Beacon Software has updated and introduced new towing solutions that areeasy-to-use and increase your productivity while making you more money!

Complete Dispatching and Towing Management.

• With over 30 new improvements and updated smartphone apps, running your business has never been easier.

• QuickBooks Online, QuickBooks Desktop, 18 Motor Clubs, and over 50 other partner integrations including surveys, credit card processing and more!

Roadside Version of Dispatch Anywhere • Auto Dispatch/Auto Assign finds the best driver for the call.

• Unlimited jobs and drivers make it viable for your entire operation.

Collins Manufacturing

Digital Dispatching Mobile Software for Smaller Towers/Operators • TowMagic replaces multiple motor club applications.

• Track drivers and dispatch calls with ONE easy-to-use platform.

• Affordable plans for towers - the lowest prices in the Industry.

Vehicle Lien Processing with Automatic Search and Notification.

• Save 90% time and labor.

• SEARCH DMV databases for owner, lienholder, and insurance information.

• Automatically SEND required letters/notifications--Eliminate trips to the post office!

• COLLECT revenue from vehicle owners, resale and salvage. www.dispatchanywhere.com

Talbert Manufacturing

Collins' aluminum Carrier Dolly System, is quite simple where it solves all the problems of Carrier loading: No hook points, allwheel drives, hybrid’s, and electric vehicles, whose wheels are locked and won't roll, are now easily winched up the bed with the Carrier Dolly System. The dolly lifts the vehicle, giving greater ground clearance. The winch cable is then hooked to the tow bar, which is hooked to the dollies, pulling them up the flatbed. The vehicle simply rides the carrier dollies. No chains, hooks, or cables, ever touch the vehicle.

Also, with the tow bar inverted and fitted to either of the carrier dollies, it now becomes a motorcycle dolly for winching up the carrier.

For vehicles without wheels, the Tow Cradle works perfect with both highway and carrier dollies. Rolling the vehicle up the bed is a far superior system versus dragging it up and down the bed, damaging both bed and vehicle.

• Ultra-low deck height for unmatched clearance and simplified route logistics.

• Sliding pin or swinging teardrop connections available for enhanced tractor compatibility.

• Multiple gooseneck options – mechanical, hydraulic or fixed – customized to your hauling need • Deck Height: 18 in. Loaded • 1-1/2 in. Apitong Flooring Outside Mainbeams • Tapered Bridge Ramp With Traction Bars (HRG/SRG) • Full Width Rear Bridge Platform With 1-1/8 in. Shiplap • Air Suspension With Manual Raising and Lowering • Axles: 25,000 lb. Capacity • Full Capacity Evenly Distributed Brakes: 16-1/2 in. x 7 in. with Automatic Slack Adjusters • Full Capacity Evenly Distributed Estimated Empty Weight: Starting At 14,920 lbs.

www.collinsdollies.com

www.talbertmfg.com

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Lodar Industrial Lodar Industrial Radio Wireless Remote Controls do exactly what they say. A wireless system will allow the user to operate from a safe distance with the benefit of moving freely.

Anywhere between 2 and 40 Functions are available, with customised buttons to suit your application. Also included is a 5-year Pro-Rated warranty. www.lodarusa.com

Custer Products

One of most popular new products this year is the wireless LIW-36STR-7R. This bar has a 7 pin connection, with two amber/white strobes on a separate switch for additional driver safety. FCC approved, with full stop, turn, tail lights and side markers. Shrink-tube connectors, hard-wired lights, individually serialized and programmed to eliminate cross-talk. With 1,000 feet of site visibility and a run time of 12-30 hours (depending on use), the LIW-36STR-7R has quickly become of our most popular wireless tow lights.

Custer Products new WL32AW-kit has 32 watts of combined power in 2 unique work lights. This kit has nearly 3000 lumens of light that will flood your work area. When not using the kit as a work light, flip the switch and get 3000 lumens of Amber steady light for fog or dusty conditions. Flip the switch again and you now have turned your work lights into Amber strobes with the same kit. Lights, wiring, switch and brackets are all included.

The Custer WL80FS has 6720 lumens, 16 5 watt Cree LEDs, a waterproof rating, and a die-cast aluminum housing.

80 watts of spot/flood lights for maximum visibility when you need it most. www.custerproducts.com Volume 7 • Issue 9 | www.towprofessional.com | Tow Professional

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Auto Data Direct

Dieselsite

Auto Data Direct (ADD) offers web-based solutions for the towing industry that let you work smarter, faster, and more efficiently. ADD’s online tools allow companies to instantly locate the last state of title, find real-time owner/lienholder information in 34 state databases through the DMV123 portal, and create and send certified letters to the post office all from the comfort of your office.

Through ADD’s DirectPostOffice, operators in Florida, Texas, Alabama, Indiana, Georgia, Mississippi, Connecticut and Tennessee can send notification letters to owners, lienholders and insurers by creating certified mail and inserting the letters into the USPS mail stream electronically right from their ADD accounts. Incorporating ADD’s real-time state searches and forms tools, DirectPost-Office provides a suite of letter services including repossession notices, notice of claim of lien and sale and more. ADD also offers integrated federal salvage (NMVTIS) reporting making it even easier to reduce the time, effort, and expense to run your operation the right way. For more information, call us at 866.923.3123 or email info@add123.com. www.add123.com

Dieselsite, Inc., has developed a special fuel filter, water separator that will help protect the Ford 6.7L fuel system from particles and water. The Dieselsite filter works by intercepting the fuel before it gets to the factory filter and any of the Ford fuel system components.

There is a separator cone in the bowl of the filter that removes water and all large particles. Then the fuel travels into the upper section through a 2 micron particle separator. At this point, you have very clean, water free fuel traveling through your system. www.dieselsite.com

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Swoop Swoop - Tired of outdated software, calculating invoices, and piles of paperwork?

Save time and money by upgrading to Swoop Contact us to learn more by emailing software@joinswoop.com or texting 415-843-4288. www.joinswoop.com

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Industrial Netting

Clore Automotive

FMCSA regulation 393.192 requires containment of loose parts during transportation of damaged vehicles. CAR-GO-NET provides low cost compliance. Small, lightweight rolls can be easily handled by one person to form a “disposable tarp” that contains loose parts on damaged vehicles. A single roll 56” wide x 1,000-ft long weighs just 21 pounds and can easily be shipped via UPS or FedEx. CAR-GO-NET is designed for a single use, eliminating maintenance costs associated with reusable tarps.

JNC770R - The latest addition to the Jump-N-Carry line, the JNC770R features extra-long 68” cable reach, a master ON-OFF switch, digital gauge, dual USB ports and an LED work light. Like all JNC units, it delivers exceptional power, extended cranking duration, many jumps per charge and a long unit life.

www.industrialnetting.com

www.cloreautomotive.com

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Manufacturer Express

Spill TACKLE Granular Multi-Purpose Absorbent: Loose granular absorbents provide a quick, effective cleanup solution for oil and chemical spills. TACKLE Technologies’ Spill TACKLE is four times more absorbent than clay and provides an all-natural solution to remove unwanted oil & grease from water.

• Patented blend of agricultural and forestry materials that encapsulate a spill on contact • Works fast on oil, fuel, antifreeze, paint, hydraulic fluids and more

• Patented 3" x 7ft SS Under lift strap w/removable ratcheting tool • Patented 2" x 5ft SS Under lift strap w/removable ratcheting tool • 2” Long Wide Stainless Steel Ratchet • 2” Standard Stainless Steel Ratchet www.mfrexpress.com

• Contains micro-organisms that breakdown hydrocarbons into water and carbon dioxide www.spilltackle.com

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VTS Systems If you own or manage a tow company and vehicle storage facility (VSF), then you know it’s a tough and competitive business. Towing is often a waiting game--waiting for the phone to ring, a call to an accident or police arrest, or an apartment complex tow. To be in the towing business, you need a tow truck. If you recover vehicles, then you also need a VSF in which to securely impound and legally process the vehicles you have towed.

To develop and retain a leadership position and effectively manage your business, you need software, be it web- or PCbased. Every software company specializing in towing knows how to process a tow invoice, truthfully, as a software coding process producing a tow invoice is not rocket science. The real challenge is understanding the complexities faced by companies who operate a VSF, and with this understanding, write a software program which is comprehensive, compliant, and easy to use. Every state or province in North America has its own

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rules and a multitude of paper forms required to fully process an abandoned vehicle through to a public auction and ultimately a tax office title change. Complying with state statutes, local law enforcement rules, and completing the required forms from within a fully automated software program is what VTS Systems does best. VTS Systems software will relieve you of the worry and stress of managing a VSF, reduce employee errors and the possibility of regulatory fines. Moreover, we will improve your competitive edge and save your company money. “No One Does Storage Lot Management like We Do,” Period! Contact VTS Systems at 877.374.7225, option 2 or visit our website. www.vts-systems.com

Steck Manufacturing

Steck’s 4th Wheel Loader is a tough 24” x 14” hardened aluminum fabricated platform with two 4” x 10” Polypropylene roller wheels, six 5/8” holes for mini-J hooks for loading assistance and 1” axles which provides a safe platform to easily hold and secure up to 5 tons while loading a vehicle. The 4th Wheel Loader also includes two shims that allow the driver to raise the vehicle with busted ball joints, lost wheels and severely bent axles and place it at a desired height for secure loading on the roll back. The Loader is 4” high (without shim blocks) with a built in 6” X 1 ¼” handle which will allow you to store the 25 lb.

Lback bed as well as preventing bed damage to the roll back. www.steckmfg.com

Hide-A-Lift

Cobra • Heavy-duty lifting 6” x 6” main beam • 4,000-lb.+ lift capacity • Suggested minimum 10,000 GVW chassis • Full 90-degree loading (great for parallel parked cars) • In-cab 8-function control • Quick connect for easy removal • Twin 3-½” lift cylinders for more speed and power • Hydraulic claws • 12,000-lb. winch available www.hidealift.com

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Best Tools 60" Legion Light bar with Stop, Tail , Turn and Work lights. Fully populated top quality light bar• 3 progressive warning modes • LED takedown and alley lights (optional) • Standard features: directional / traffic control patterns, front / rear cutoff, manual low power mode, flashing takedowns & alleys, flash pattern change, program mode for user defined flash patterns Emergency Response Kit: This Best Tools USA Emergency Response Magic Wand Lockout Kit includes our 30" Silver Snatcher. You can also upgrade to a 50" Silver Snatcher.

Kit includes the following: 30" Silver Snatcher, 55″ Magic Wand, 32″ Mini Wand, Super Grooved Wedge, Air Wedge, knob knabber, Paint Protector, and one 58"

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Bag with handle and velcro fastener (your choice of RED or BLUE) Replacement parts can be purchased individually at anytime. * Manufactured solely in the USA! New large hook opening Axle Chain designed to hookunder the axle and attach to the frame of the truck to keep the air bags up. Stop wasting your time crawling under your truck and wrapping the axle with a 20ft chain. The hook is wide enough to fit most to all big axles just right with 3 different size slip hooks and grab hooks help tighten and secure the chain.

These Axle chains are great for keeping you clean and saving you time. Chains sold individually. www.besttoolsusa.com

Custom Built Manufacturing Custom Built Mfg. LLC came to be after 30 years in the Towing industry and 35 in the Auto Body Industry as Dangelo’s Auto Body and Repairs.

At Custom Built Mfg. LLC., it has always been about three things: 1} The Customer, 2} The Customer, 3} The Customer That has carried over into the Heavy- Duty Towing Vehicles manufactured in KANE Pennsylvania, with the care and pride that only the small town attitude brings to the table. That being true, Team Work and the very BEST our trucks can be All of the time. Quality is number One at Custom Built Mfg. LLC. using Quality American Made; steel, aluminum, fasteners, hydraulics, cables, winches, lights, rings and pinions for our rotators, and as many accessories whenever possible. Custom Built means just that; hand-crafted and hand-fit for precise long life operation.

From metal forming, welding to assembly our technicians have eyes on every step of the maufacturing process as well as Derek Dangelo’s {Owner} personal supervision occurs at every step of the manufacturing processes. You will even see Derek involved in hands-on when issues arise. www.custombuiltmfg.com

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TOP SERVICES 2018

ECM Performance

Recovery Billing

ECM Performance provides Engine Control Module (ECM) programming and Diesel Particulate Filter (DPF) Deletion Tuning.

In real world work applications, repeated short drive times at less than highway speeds are very common. Also, trucks are increasingly used as machines requiring long idle and extended use in PTO (Power Take Off) Mode. Both scenarios prevent a truck from properly going into its regen cycle which is supposed to clean the DPF filter.

This is where the trouble begins. A clogged DPF filter can result in diesel soot backing up into the engine, causing damage to the VGT actuator, turbo, fuel injectors and EGR solenoid. Also, the unburned fuel injected into the exhaust system, as part of the regen cycle, can go into the crankcase contaminating the engine oil.Customers unbolt the ECM from the engine block, unplug the harness connections and ship it to ECM Performance. For most applications, the original engine data is immediately read from the ECM and backed up three ways for the customer’s protection. www.ecmperformance.com

The average tow man is excellent at what he does best and that’s towing and recovery. Billing can be complex and when starting out in business, it can be a challenge to design the right billing and invoicing systems to take advantage of the recovery work that’s being performed. Think about it. You could be losing thousands per month for unbilled services for what is essentially a clerical oversight. Bob and Eric bring their expertise to seminars throughout the year in Massachusetts and across the continent. Groups are small, with only 20 towing companies per session, which makes for a more focused, one-on-one learning experience and higher success rates.

We especially take care to help other businesses overcome the red tape and wall of legal babble that prevents towing companies from being paid. We will help you to navigate the legal roadblocks and red tape, helping you to get paid for your work without fail. All it takes is a robust system which you can apply to every job that you complete. www.recoverybillingunlimited.com

Wrecker Rentals

Holly’s Towing Dispatch

Wrecker Rentals, Inc. provides full-service tow truck rental for the lower 48 states. They provide short-term (three-day minimum) and long-term tow truck rental of late model light-duty wreckers and roll-back tow trucks. They distribute trucks from Atlanta, Georgia, & Dallas, Texas, and, in most cases, can have a truck to you within 24 hours of approval.

Holly’s Towing Dispatch answers and dispatches solely for the towing and recovery industry, and is available to you 24/7, 365 days a year.

Your company chooses when Holly’s Towing Dispatch works best for your company. Do you need help on nights and weekends? 24/7? We accommodate your needs no matter what time of day. With 20 plus years’ experience, Holly’s Towing Dispatch takes and dispatches all calls directly to drivers, an on-call manager, or in-house dispatcher. Whatever works best for you, we can accommodate. Our goal and purpose are to get your drivers on-scene quickly by providing fast and accurate service. Give us a call today at 800-7303909 to find out how Holly’s Towing Dispatch can help YOU.

www.rentawrecker.com

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Fleet Financing

FINANCE YOUR FLEET WITH OLD-SCHOOL VALUES

Founded in 1997, Fleetway Capital Corp specializes in commercial vehicle and equipment lease-finance for small to midsize businesses.

A family-owned company, Fleetway Capital Corp. holds strong old-school values while providing modern-day business services that best assist our clients in an ever-changing business environment. Our company is built on long-term relationships, and we strive to give our clients a personal, customized experience.

Unlike many other financing companies, we are a direct lender, so we will underwrite the deals and service you from A to Z. When we look at your appli-

cation, we look at the big picture that is beyond the traditional criteria. You are not just a number to us. We understand that not all customers are the same, so

we take the time to look at your application individually and provide a customized service for you and your business.

Time is of value to you, so Fleetway Capital can process and get you approve within 1-2 business days. With over 20 years of experience and reputation in the industry, we will guide you through each step of the process and help you make the right decision for your business. We strive to build a long-term relationship with our customers. Our old-school values of treating people right and doing the right thing is the foundation of our business. www.fleetwaycapital.com

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Insurance

Instead of shopping for the right insurance, you should be shopping for the right insurance agent. Just like not all insurance is the same, not all agents are the same. Towing is a niche market for us because Hal Kresser, the agency principal, is very interested in the industry. He worked for a towing service when he was young, and even today he is WreckMaster Level II certified and can operate your equipment. Can your current agent do that? Hal is also involved in the industry. He is an active, participating member of the Towing and Recovery Association of Ohio. In fact he is so well respected that he was nominated and elected to be president of the local region and is currently serving his third term.

Before he was an insurance agent, he spent 20 years as a cop. He is certified in accident reconstruction and knows the laws and how to deal with police officers.

He’s good to have as an advocate in some of the collision claims that happen when there are disputes as to fault, and he can help you decide when to fight traffic tickets and violations and when not.

When you choose the right agent, he 50

will be able to place you with an insurance carrier that best suits your needs. As an independent agent, we can add new companies that enter the market. We have seen companies come into the towing market for a few years and then get back out. When that happens, you can lose your insurance through no fault of your own. A good agent is on top of that and can make transitioning to another carrier seamless. You need to build a relationship with your agent. He can help you decide when to file a claim or when to pay out of pocket. He can advise you on ways to keep your rates down as well as

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help you implement plans to avoid liability claims. We recommend things like putting cameras in the trucks to document crashes. They can be invaluable in situations where fault is in dispute.

Choose the right agent and build the relationship on trust and integrity. The agent should be viewed as a stakeholder in your business. You need a good, well managed insurance portfolio to help your business be successful and the agent needs your business to be successful to make his business successful. If you are contemplating any big expansion plans such as adding a new building or moving to a larger facility in another part of town, you should involve your agent during the planning stage to find out in advance what the impact on the insurance will be.

Many times I get the call to add something like a building or a second location to the policy after the fact. Then the insured is upset when he sees how much it costs. Now it’s too late.

Call Hal Kresser today! 877-412-3434 or email him at hal@kresserageny.com. www.kresseragency.com

Insurance

Austin Insurance has specialized in Towing & Recovery insurance since 1991, and they are dedicated to quality service. By working with many different companies, they can offer a competitive insurance package. No matter if you own one truck or 30, are located on the East coast or the West, they are willing to fulfill your insurance needs.

Austin Insurance, Inc. has specialized in providing coverage for towing operations for many years. They have many companies to offer comprehensive packages to provide protection for all aspects of your business.

Austin Insurance, Inc. provides REPOSSESSION INSURANCE, including "wrongful repossession," hold harmless,

and employee bonds. Also as a service our agency will offer Help in complying with D.O.T. & OSHA regulations and guidelines...While we are agents for several Towing Programs, We are also an Agent for the TOWER...

They also offer the following other coverage’s. Please contact them for further information or with any questions you may have.

• Auto Transporters • Trucking Insurance • Motor Truck Cargo • Salvage/Recyclers • Pollution Coverage • Umbrella • Workers Compensation • Bonds At Austin Insurance, Inc., "We'll come see you" isn't just a catchphrase. They want to provide you with not only insurance, but a full understanding of your coverage's, and they will do all that they can to make that happen, including coming to see you! www.wreckerins.com

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Insurance

Originally established in 1950, Mike Keith Insurance has four Missouri locations offering a broad range of insurance products and services. Throughout these years, we have taken pride in helping our customers understand and select the right balance between affordability and quality of coverage. MKI focuses on keeping the interest of our client’s first and all employees strive to exceed customer expectations on every level.

A niche agency, MKI has been successful in the Towing & Recovery Industry by partnering with major Tow & Recovery carriers and fostering these relationships to be able to offer our insureds the best prices and the most comprehensive cov-

Cindy Horn, Janice LaVitte, and Bryan Westfall are a unit at Weiss Insurance that specializes in various transportation risks. They design your insurance policy

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erage in the industry. With a growing base of “A” rated carriers, we are able to offer coverage in most states with no radius restrictions.

Our team of Towing & Recovery specialists includes Curtis Cooper, CPCU, Amy Berry, CIC, Amy Sockwell, CISR, Jamie Harrelson, CISR, and our claims

coordinator, Susan Evanoff, all of which are dedicated to our Towing & Recovery customers. This team offers timely service, on-time renewal quotes, quick new business quotes and the knowledge and expertise required to make sure your operation has the proper coverage while not breaking the bank. Virtually available 7 days a week, this team will impress you with their speed, knowledge and friendliness.

Mike Keith Insurance has become the agency of choice in the Midwest and is quickly reaching beyond as we expand our services to all areas of the map. Let us utilize our 60+ years of Insurance experience to show you what we have to offer in the arena of Auto Liability, Auto Physical Damage, Garagekeepers Liability, On-Hook/Cargo, Property, Workers Compensation and more. As your full-service agency, we look forward to speaking with you soon regarding your Towing & Recovery Insurance needs. www.mkeithins.com

to fit your insurance needs. Not all risks are identical; years in business, your own loss experience, driver experience, and type of business will affect your insurance cost. They understand your business and your business needs. They wear many hats as independent agents, representing various insurance companies, which allow them to “design” a policy for you.

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Towing, Transportation, Repossession, Cargo, Excess Cargo, Garage and or Repair Facilities, and Auto Sales are some of the types of business that they write.

They have markets for worker’s compensation, group health, property, general liability, and personal insurance. www.weiss-ins.com

Insurance

The Current Status of Towing Insurance

By Jeff Spadafora - President / CEO Zellner Insurance Agency, LLC We have seen the current market for towing insurance just go crazy. Even if you don’t have any claims, the increase in premiums is at least 44%. What can be done?

The answer is simple: “take the bull by the horns” and get away from standard carriers by looking into a captive insurance program.

A captive insurer is generally defined as an insurance company that is wholly owned and controlled by its insureds. Its primary purpose is to insure the risks of its owners, and its insureds benefit from the captive’s underwriting profits.

Underwriting profits can be generated by reduced claims and investments.

Zellner Insurance Agency has teamed up with a Managing General Agency that has experience in setting programs up for specific industries that were experiencing premium increases. The results have

been tremendous! Claims have been reduced because they are either settled for less money or not initiated at all, members received dividends, and safety increased.

We anticipate that initial insurance premiums will be better than what we are seeing now, but the real benefit is in years two and three. To participate, the members will make an initial investment and pay their premium. The amount of the initial premium will be determined by the data we collect showing current claims as well as premium size for each member.

The investment can be paid in full or over time.

The key to the success of this captive relies on you implementing the safety requirements that have been proven to work. For instance, wouldn’t it be nice to have a claim be denied or made to go away for a nominal cost instead of the large payouts you have experienced?

I can forward you links that will explain a captive in more detail, as well as videos that were used to stop a claim dead in its tracks. We are interviewing companies now and would like to speak with you if you think this will fit your needs. This is an investment in the future of your business and the industry as a whole. Please contact Jeff Spadafora at Zellner Insurance Agency at 904-626-9522 or email jeff@zellnerinsurance.com www.zellnerinsurance.com

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Dealers place

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Dealers place

market place

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COMPANY

PG

COMPANY

PG

COMPANY

PG

Access Tools . . . . . . . . . . . . . . . . . . . . . . . . . .5

FlowStop . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Spill Tackle Technologies . . . . . . . . . . . . . . . .51

All American Auto Group . . . . . . . . . . . . . .54

Hal Kresser Insurance . . . . . . . . . . . . . . . . .63

Steck Manufacturing . . . . . . . . . . . . . . . . . . .46

American Safety & Supply . . . . . . . . . . . . . .42

Hide-a-Lift . . . . . . . . . . . . . . . . . . . . . . . . . .63

Swoop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Austin Hinds . . . . . . . . . . . . . . . . . . . . . . . . .55

Holly's Towing Dispatch . . . . . . . . . . . . . . . .53

Talbert . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Austin Insurance . . . . . . . . . . . . . . . . . . . . .44

INA Towing Network . . . . . . . . . . . . . . . . .23

TomTom . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Auto Data Direct . . . . . . . . . . . . . . . . . . . . .37

Industrial Netting . . . . . . . . . . . . . . . . . . . . .63

TOPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Beacon Software . . . . . . . . . . . . . . . . . . . . . .9

Jerr-Dan . . . . . . . . . . . . . . . . . . . . . . . . . . . .BC

Towbook . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Best Tools . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Lodar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Towing Museum . . . . . . . . . . . . . . . . . . .32, 33

Bully Dog . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Marking Pen Depot . . . . . . . . . . . . . . . . . . .63

TowMate . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Clore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Mike Keith Insurance . . . . . . . . . . . . . . . . . .46

TowTrax . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Collins Dollies . . . . . . . . . . . . . . . . . . . . . . .40

Progressive Insurance . . . . . . . . . . . . . . . . .41

TruckMax . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Custer Products . . . . . . . . . . . . . . . . . . . . . .21

ProLift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

United Plastic Fabricating . . . . . . . . . . . . . .IFC

Custom Built . . . . . . . . . . . . . . . . . . . . . . . .20

PWOF . . . . . . . . . . . . . . . . . . . . . . . . . . .10, 11

USAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

CW Mill . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Ranger SST . . . . . . . . . . . . . . . . . . . . . . . . . .29

VTS Systems . . . . . . . . . . . . . . . . . . . . . . . . .17

DieselSite . . . . . . . . . . . . . . . . . . . . . . . . . .IBC

Recovery Billing . . . . . . . . . . . . . . . . . . . . . .47

Waters Truck . . . . . . . . . . . . . . . . . . . . . . . .56

Don Jackson Commercial . . . . . . . . . . . . . .61

Renew Truck Body LLC . . . . . . . . . . . . . . . .36

Weiss Insurance . . . . . . . . . . . . . . . . . . . . . .63

Dynamic . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Ricks Truck & Equipment . . . . . . . . . . . . . . .54

Will-Burt . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Eastern Wrecker . . . . . . . . . . . . . . . . . . . . .58

Robert Young . . . . . . . . . . . . . . . . . . . . . . . .61

Wrecker Rentals . . . . . . . . . . . . . . . . . . . . .60

ECM Performance . . . . . . . . . . . . . . . . . . . .27

RP Consulting . . . . . . . . . . . . . . . . . . . . . . . .27

Wrecker Supply USA . . . . . . . . . . . . . . . . . .63

Fallsway Equipment Company . . . . . . . . . . .60

RV Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . .63

XINSURANCE . . . . . . . . . . . . . . . . . . . . . . .19

Fitzgerald Wrecker Sales . . . . . . . . . . . . . . .59

Safety Vision . . . . . . . . . . . . . . . . . . . . . . . . .61

Zellner Insurance . . . . . . . . . . . . . . . . . . . . .42

Fleetway Capital Corp. . . . . . . . . . . . . . . . .49

Sanderson Truck Equipment . . . . . . . . . . . .57

Florida Wrecker . . . . . . . . . . . . . . . . . . . . . .60

Southern Tow Expo & Beach Bash . . . . .14, 62

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