Zinnovate

COLLABORATION AND INNOVATION IN THE LOGISTICS INDUSTRY

Welcome to a new era of logistics excellence, where efficiency, visibility, and quality are not just goals, but a reality. At the heart of this transformation is CargoWise, a world-class logistics operations platform. It provides end-to-end visibility, shifting your operations from reactive to proactive, enabling you to reach higher, faster.

Zinnovate, as your implementation partner, is uniquely positioned to unlock the full potential of CargoWise for your business. Our deep industry knowledge and technical expertise allow us to optimize your business processes, ensuring you reach as close to optimal

performance as possible, and faster than you ever thought possible.

Our mission is simple: to improve our customers’ operations. We achieve this by harnessing the power of CargoWise to drive efficiency, standardization, and digitalization. For freight forwarders, this means streamlined operations, real-time data for quick decisionmaking, and improved service quality.

But what truly sets Zinnovate apart is our commitment to your success. We don’t just implement a system; we transform your business. We work closely with you, understanding your unique challenges and goals, and tailor

our approach accordingly. We’re not just a service provider; we’re your partner in this journey towards excellence.

With Zinnovate and CargoWise, you’re not just adopting a new system; you’re embracing a new way of doing business. A way that’s efficient, proactive, and quality-driven. Let Zinnovate guide you to the skies of logistics excellence. Your journey to the top starts here. Zinnovate has firmly established itself as a leading global provider at the forefront of digital transformation projects in the logistics industry. The company’s unique industry insights have been garnered from years of best

practices based on actual cases from the majority of the top 20 global forwarders. With its extensive global expert network, Zinnovate harnesses superior change management and technical know-how to deliver actionable results, guiding and empowering global logistics as they adapt to the new technological revolution.

This specialist IT and

management consultancy originated from a powerful idea and fruitful collaborations, inclusive of their team of consultants spanning 25 countries across all continents, and their key partner since 2013, WiseTechGlobal, with its flagship product, CargoWise. Having one hand on emerging exponential technologies and the other guiding their partners, teams, and clients,

Zinnovate is poised to offer solutions unmatched by others.

In 2020, Zinnovate made industry history by assisting a key customer in becoming the first in the logistics world to implement their new IT system across 62 countries in a “Big Bang” worldwide go-live. By 2022, they had surpassed the 100 MSEK milestone, and their growth continues to accelerate.

Håkan Nilsson (HN), Founder & Group CEO, and Tamsin Emery (TE), Project Director, share the pride they have in the accomplished Zinnovate team, their journey to success, and the privilege of partnering with UPS®.®.

When asked about the secret to Zinnovate’s remarkable triumph, HN confesses, “The secret ingredient? It’s our absolute passion and unwavering dedication towards serving our customers.”

TE adds, “Our success hinges on the profound respect we hold for our team. While our customers are our primary focus, we prioritize the wellbeing of our people. We believe that without our team, we are nothing. Their

Zinnovate team members from Americas, EMEA and APAC gathered in the nice surroundings outside of Atlanta, Georgia.

contributions are invaluable not only to us but also to our customers.”

On Zinnovate’s strategy for maintaining its leadership position in the digital transformation space, TE reveals, “We invest substantial time in understanding emerging technologies and integrating them into our daily operations. We ensure our customers benefit optimally from the digital transformation landscape, aligning their needs with upcoming market trends. Our key aim while collaborating with a customer is to share our knowledge and enable them to function independently, thereby bolstering their expertise and delivering immense value.”

HN further elaborates, “In addition, we’re broadening our capabilities with cutting-edge technologies, scaling our industryleading software as a service (SaaS)

among other initiatives.”

Discussing the pillar values of the value-driven organization, TE says, “ At the heart of our ethos lies a profound appreciation for people. Our business is steered by a principle we hold dear, the Return on Competence. This mantra underscores our commitment to nurturing and valuing expertise. Honesty and integrity are not just words to us; they embody our operations, reinforcing our pledge that people truly matter to us.

One of our primary objectives when collaborating with clients is to facilitate knowledge transfer, empowering them to operate independently from us. This strategy not only fosters expertise but also builds substantial value for our clients, echoing our belief in the significance of people and competence.”

HN emphasizes, “We aspire to synergistically enhance the collective output, going beyond the sum of individual parts. This principle applies not only to human potential, where we transform high-performing individuals into synergistic teams but also to business systems, where we leverage exceptional methodologies to drive superior business performance. Our consultancy service stands unrivaled in the industry, firmly grounded in the understanding that mere aggregation of talent doesn’t guarantee a high-performing team.

“We emphasize the importance of nurturing Relationships and

preserving Reputation, the twin pillars of R&R. Our dedication to forging deep, meaningful connections and protecting our hard-earned reputation knows no bounds. Through our exceptional customer relationships and unparalleled industry expertise, we’ve built a high reputation of prestige and trust.”

When asked about Zinnovate’s approach to talent acquisition, development, and team building, HN explains, “Our focus on talent development epitomizes the Return on Competence principle. We strive to ensure our team members continually grow and find satisfaction in their growth. It’s an axiom that winners draw winners; attracting top talent to a successful team is relatively straightforward.

“Even though approximately 350 competitors are providing expert consultancy, Zinnovate leads in nine out of 10 of the largest global projects. This places us in a unique position to attract talent, offering the opportunity to work on the most challenging and exciting projects in this field. We take pride in having a substantial number of female senior expert consultants in the traditionally male-dominated intersection of Logistics, IT, and Management Consultancy. Our commitment to diversity is unwavering.”

TE elaborates, “With consultants in 25 countries, team building exercises are challenging, but we strive to unite our team whenever possible. Most of our initiatives are centered around digital connection. We distribute a regular newsletter that updates the team about ongoing projects, new developments, and customer activities, fostering a sense of unity despite geographical barriers.”

Discussing Zinnovate’s future plans, TE says, “We’re concentrating on two primary areas: team and resource expansion, and product development. While consulting is our primary area of expertise, we intend to broaden our product portfolio. We regularly observe customers struggling with tasks that lack software solutions, necessitating

Zinnovate team at customer premise in Dubai

manual effort. Our aim in digital transformation is to bridge these gaps through product development and new applications or software creation.”

HN adds, “Considering the fragmented state of the freight forwarding industry, I foresee a surge in mergers and acquisitions. I believe this will emerge as a crucial service area for Zinnovate to support our customers. Above all, we aim to further ignite our team’s passion and enhance their professional satisfaction.”

Addressing the partnership between UPS® and Zinnovate to maximize UPS®’s value, TE shares, “We collaborate with some partners to provide support services to UPS®, including applications and invoice processing software developed by one of our partners. We ensure comprehensive coverage, enabling UPS® to appreciate the full end-toend value.”

HN concludes, “Our collaboration with UPS® is both an honor and privilege. I’m confident that Zinnovate can deliver a competence factor to UPS®, surpassing what others can offer. However, achieving this requires strong cultural alignment between the organizations. This alignment hinges on personal chemistry, fostering productive collaborations. Zinnovate is designed to swiftly scale up to

accommodate the needs of large clients like UPS®. Despite UPS®’s immense size, we share a core value: people matter. This belief is not merely a marketing strategy, and it ensures a fitting personal chemistry between UPS® and Zinnovate.”

Zinnovate’s journey is a testament to its unwavering commitment to people, competence, and customer service, reflected in its industryleading position. With a deep-rooted ethos of Return on Competence, the company has consistently proven itself as a reliable partner in navigating the vast landscape of digital transformation, even in

the face of intense competition. Its dedication to understanding and integrating emerging technologies, fostering team growth, and ensuring customer satisfaction has set a high bar in the industry. As it looks to the future, Zinnovate continues to enhance its offerings and expand its team, with an emphasis on creating valuable solutions to bridge the gap in the market and supporting its customers in the increasingly complex world of logistics and IT. Its partnership with UPS® underscores its capacity to scale up and deliver a superior level of competence, thereby reinforcing its reputation and trust. If you want to be part of this transformative journey, contact Zinnovate, a company that is reshaping the digital landscape of the logistics industry, one project at a time.