TANZANIA INTERNATIONAL CONTAINER TERMINAL SERVICES (TICTS)

TANZANIA INTERNATIONAL CONTAINER TERMINAL SERVICES (TICTS)

Tanzania’s largest specialised container terminal looks to future growth

ame TA N Z A N I A I N T E R N AT I O N A L C O N TA I N E R T E R M I N A L S E R V I C E S ( T I C T S )

s the largest specialised container terminal in Tanzania, TICTS (Tanzania International Container Terminal Services) has built an unrivalled reputation in the country for efficiency and capacity over the years, and is now looking towards even more refined structures and processes in order to maintain its prominent influence long into the future.

Located at the continentally significant Dar es Salaam Port, TICTS’ inception in 2000 signified a pivotal moment for the site itself; with the extent of investments and operations conducted ever since proving its worth beyond all doubt.

“As the largest specialised container terminal in Tanzania, TICTS manages the container handling activities at Berth 08, 09, 10 and 11 and the Inland Container Depots at Kurasini and Ubungo,” explains the Company’s Chief Executive Officer (CEO), Jared Zerbe. “Since 2000 TICTS has handled more than five million TEUs (twenty foot equivalent units) which is more than 75 percent of the Tanzania Sea Trade; playing a significant role in the supply chain to and from Tanzania and the landlocked countries in Eastern, Central and Southern Africa.

“Over the years since 2000, TICTS has made more than US$100 million in investments which have significantly improved productivity and efficiency to the Port’s users.”

As a subsidiary of Hutchison Port Holding Limited (HPH), under the multinational conglomerate, CK Hutchison Holdings Limited, TICTS’ specialties across vessel discharge and loading, container storage, warehousing, container stuffing and destuffing, and customs verification have epitomised the flexibility and scope that has facilitated its growth over the past 17 years.

A PARTNE for Tanzania

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ER and Africa

Tanzania International Container Terminal Services is in good shape but refuses to rest on its laurels as a flag bearer for national logistics, as it targets a new look and improved efficiencies Writer: Matthew Staff | Project Manager: Callam Waller

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TANZANIA INTERNATIONAL CONTAINER TERMINAL SERVICES (TICTS)

Zerbe continues: “The Company has highly evolved from handling only 120,000 TEUs in 2000, to a forecasted more than 500,000 TEUs in 2017.

“TICTS is one of the most efficient terminals in Africa and has one of the best terminal operating systems allowing us to serve our customers more efficiently and accurately than other regional terminals.

“Our customers can rely on us to handle things efficiently, having confidence in our systems and corporate governance as well as security of our facilities, which - for developing countries - is especially important.”

Professional management

Investments to enforce this role within Tanzania’s trade operations have included those around new equipment, IT systems, staff training and civil upgrades; an indictment of

the responsibility that TICTS proudly carries in Dar es Salaam.

“As Tanzania’s premier specialised container Terminal, TICTS has strengthened its role as the country sea trade gateway through these investments, which have also instilled continuously improved vessel productivity, better landside efficiency, and enhanced customer service,” Zerbe says. “TICTS has remained committed to continually improving container terminal services through its professional management and highly motivated workforce.”

Landmark unveilings in recent years have included the introduction of the state-of-the-art terminal operating system, Ngen/RDS, in 2012; an investment into two new Panamax quay cranes and four rubber tyred gantry cranes in 2014; and a further two Panamax cranes in 2016.

Facilitating this modernisation is a

Mission Statement

To be the leading container terminal in, and the gateway to, sub-Saharan Africa by delivering the highest standards of service to all our clients through employee empowerment, teamwork and partnerships

NOVOTECH ENTERPRISES

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ovotech Enterprises Ltd founded in 2007, is a professional supplier of equipment and spare parts to the ports & marine, oil & gas and power generation industries in Tanzania.

The Company has a dedicated team of technical engineers and technicians who are constantly in contact with the customers to offer technical support where necessary.

Various port material handling equipment is supplied to our customers such as mobile cranes, terminal tractors, reach stackers and forklifts.

These can be supplied through the Company, which is as a local agent for several reputable manufacturers, and have worked with the Tanzania Ports Authority and Zanzibar Ports Corporation.

The Company is also a leading supplier of spare parts like electro & electronic components, mechanical wear parts and marine craft spare parts to the aforementioned industries.

Novotech is a sub-distributor of Fleetguard filters and coolants in Tanzania with TICTS as our most important client. Our strong supply network of Fleetguard products has enabled us to support TICTS with quality filtration products and offer training to engineers & technicians on filtration technology thus resulting in remarkable improvement in their equipment availability.

A key goal is to ensure our customers’ satisfaction and to maintain long lasting business relationships, with the ultimate vision to become a key supplier of equipment & spare parts in Tanzania & East Africa.

T +255 774 888831 E info@novotechtz.com

www.novotechtz.com RTGC loading trucks in the yard

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An Engineering Solutions Company Novotech Enterprises Ltd is a key supplier of equipment & spare parts to all ports in Tanzania.

Mobile cranes (all types of terrain) Terminal tractors & trailers Port material handling equipment spare parts (electronics, mechanical, hydraulic and pneumatics) Marine vessel spare parts (ships, tug boats, pilot boats, patrol boats and ferries) Filtration products (filters and coolants)

Building the Future on a Foundation of Excellence

Novotech Enterprises Ltd

T: +255 774 888831 | +255 22 2861185

Nyerere Road plot 1, P.O. Box 10692

E: info@novotechtz.com | novotech13@gmail.com

Dar es Salaam, Tanzania

www.novotechtz.com

TANZANIA INTERNATIONAL CONTAINER TERMINAL SERVICES (TICTS)

MAINPAC

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eadquartered in Sydney Australia, Mainpac is a world leader in enterprise asset management, delivering accelerated return on assets through ease of use and a customised rapid deployment model methodology.

We pride ourselves on our responsiveness to our customers’ requirements, and our track record of service delivery.

Providing training and postsale support services, as well as professional consultancy services over three decades, the Company has successfully delivered its portfolio of products and services to clients worldwide, and has been a partner of choice to TICTS since 2001.

T +61 2 8404 8800 E info@mainpac.com.au

Visit of Rwandese Business Community to appreciate TICTS’ improved services in 2016

soon-to-be introduced US$1 million EDP-related data centre set for completion in 2017; underpinning TICTS’ vigilant awareness of the evolving industry, and the partnerships it has in place to acquire such worldclass equipment.

“We need to continue to invest and become smart and more efficient,” Zerbe emphasises. “We note that in our industry in Africa there are and more ports being developed in Africa, and especially in East Africa there are a lot of competing regional ports planning expansions. Also, as the world’s shipping industry consolidates, there will be more competition regionally and our customers will be in a stronger position in future.

“As a result, we have embarked on significant cost efficiency reviews in the past year to be able to control costs better and to look for ways to refocus. This will allow us, overall, to be more efficient and offer better services to our customers.”

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www.mainpac.com.au

STANDARD CHARTERED BANK

We have embarked on significant cost efficiency reviews in the past year to be able to control costs better and to look for ways to refocus

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tandard Chartered Bank first launched in Tanzania in 1917 and was the first international bank to re-open its doors in 1993, post nationalisation. We will continue to be in Tanzania to celebrate every Union Day and to leverage our international footprint, deep-rooted local knowledge and experience to contribute to Tanzania’s social-economic development.

We are proud of our business partnership with TICTS and as per our brand promise, Here for good, we will continue to walk the journey with them for the next 100 years and beyond.

www.sc.com/tz

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ENTERPRISE ASSET MANAGEMENT SOFTWARE Appreciate your assets

Why do YOU need an Enterprise Asset Management System (EAM) for your Business?

In this modern age everything is online. It makes sense for businesses to have ONE place where all their asset information is stored and utilised.

Communications and appropriate staff access can be streamlined and consolidated whether you are tracking machinery assets, parts, financial assets, facilities management or even IT devices.

T +61 2 8404 8800 F +61 8404 8899 info@mainpac.com.au www.mainpac.com.au

When Tanganyika and Zanzibar merged to form Tanzania we were here. sc.com/tz

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TANZANIA INTERNATIONAL CONTAINER TERMINAL SERVICES (TICTS)

BS TYRE CENTRE

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S Tyre Centre has been partnered with Tanzania International Container Terminals for the best part of a decade.

As local distributors of Pirelli and BKT tyres, we supply them with a wide variety of tyres for a number of vehicles, including passenger, light and heavy duty trucks and industrial tyres for machineries, off-the-road applications and forklifts.

We have also been supplying the Company with quality batteries.

New cranes and aerial view of the port

“The port of Dar es Salaam is a vital part of the supply chain supporting trade to and from Tanzania and the neighbouring countries. TICTS wishes to engage with all stakeholders to ensure that we build an efficient facility that can handle the often complex trade passing through the port.

It has been a pleasure to work with TICTS and hope to continue to work with them in the future.

T +255 784 786234 E risanris@gmail.com

www.bstyre.com

“TICTS is making significant investments to upgrade the port of Dar es Salaam to be the most preferred getaway to sub-Saharan Africa for reliable and best services.

“I am looking forward to drive our organisation to its peak performance while working with stakeholders in transforming the shipping service industry in Tanzania and port of Dar es salaam in particular; with the goal of making the corridors connecting Dar port with other countries more competitive than other transport corridors in the region. TICTS will work hand in hand with other stakeholders and the Government of Tanzania to make sure this is achieved and maintained.”

- Jared Zerbe, CEO, TICTS

A better work environment

Online payments and paperless transactions are just two examples of TICTS’ strategy moving forward as it looks to make process approvals and customs processing more efficient.

And behind every new innovation or refinement is a host of talented and capable employees loyal to the TICTS cause and fully aware of the market’s demands.

“It is quite difficult to find capable staff in our industry in Tanzania so we need to work to develop existing staff to help them build up their abilities and knowledge,” Zerbe says. “We

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TECHNOLOGY ASSOCIATES

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volving over the past decade, Technology Associates projects have been path breakers and award winners.

“We have evolved into a group, which adapts to environments, transforms our customers and redefines IT benefits, leading the regional IT industry for a number of years,” says Dar es Salaambased Mr Mesam Rizvi, Managing Director, TA Tanzania.

Our engagement with financial institutions, public sector organisations, Healthcare, manufacturing companies, educational institutions as well as Africa’s burgeoning telecom industry, has seen us deploying the region’s most accomplished mission-critical data-centre infrastructures, large-scale data networks as well as infrastructure software and security solutions.

T +255 22 2121594/5

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BS TYRE CENTRE Agricultural and Heavy Duty Industrial Tyres Power is Nothing without Control

various sizes of tyres wheel balancing wheel alignment

Committed to excellence in all our activities, BS TYRE CENTRE strives to be the best in meeting all our customers and suppliers expectations.

wheel fitting

T: +255 784 786 234 | +255 782 003 003 E: risanris@gmail.com | www.bstyre.com Junction of Chang’ombe/Nyerere Road, P.O. Box 906, Dar es Salaam, Tanzania

Kenya

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Malawi

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Rwanda

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South Sudan

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Tanzania

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Uganda

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UAE

Celebrating 16 years of Inspiring Solutions in Tanzania

INSPIRATIONAL TECHNOLOGY

IS WHAT DESCRIBES OUR EFFORTS BEST, IN THIS TRULY DYNAMIC INDUSTRY.

With our globally renowned solutions and many confident clients we have assimilated a plethora of experience in providing first world, cutting edge and pioneering business solutions to the various industries and sectors.

With us as your IT partner, your technological challenges and milestones are completely taken care of, leaving enough room for you to focus on the bigger picture.

AMANI Place 5th. Floor, Ohio Street, P.O.Box 6169,Dar es Salaam, Tanzania.

Tel: (255) 22 2121594/5 Fax: (255) 22 2121590 mrizvi@techno-associates.co.tz

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TANZANIA INTERNATIONAL CONTAINER TERMINAL SERVICES (TICTS)

Customer service front office desks

also have the advantage of having as our majority shareholder the world’s largest port operator, so we send many of our staff for training at our headquarters and regional centre.

“We have short, medium and long-term staff development plans to promote staff into more advanced positions as they grow in ability and skills.”

The culmination of such concerted investment, personnel development and innovation is the ability to handle

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larger vessels in the future, supported by enhanced customer efficiencies and interaction at office level.

“I expect everything will be able to be online in the future and our customers won’t need to come into our customer service centres, so I want to be able to offer even more payments via mobile phone; because I believe in many ways, countries like Tanzania are way ahead in areas like mobile phone payments via companies such as Tigo Pesa and Vodacom Pay,” Zerbe details.

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Away from the Port entirely, TICTS’ Tanzanian responsibilities are set to extend more proactively into areas of corporate social responsibility as it looks to become more involved in the community, while this dedication to individual enrichment will be applied to its employees through the creation of a better work environment.

Ultimately, it is these small - yet significant - tweaks which will lay the foundations for its core operations to flourish in the years to come.

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KISOMBOKO BUILDERS Building Contractor

E: 2kisomboko@gmail.com kisombokoltd@hotmail.com T: +255 753 670002 +255 652 680178

‘Going Green’ CSR event, planting for the local communities

P.O BOX 25577 UGOMBOLA STREET SEGEREA NSSF HOUSE

Zerbe concludes: “Clearly we want to also look for value-add business that leverages our current model, and to this end we have been looking to improve the overall physical condition of our facilities to create both a better work environment and a more efficient terminal.

“I think we are in good shape now but I expect we can continue to really optimise our facilities and business model as well, as we look for future growth.”

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TANZANIA INTERNATIONAL Container Terminal Building Dar es Salaam Port PO Box 71442 Dar es Salaam Tanzania T: +255 22 213 4056 | E: ticts@ticts.com

www.ticts.com

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