SERVACO PPS LIMITED

SERVACO PPS LIMITED

West Africa’s one-stop industrial shop

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Partnership, Seamless Professionalism, Solutions

REALITY

Servaco PPS has grown exponentially over the past two decades to become Ghana’s, and indeed West Africa’s, primary industrial facilitator with customer satisfaction at its core Writer: Matthew Staff | Project Manager: Josh Hyland

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s a leading supplier of high quality industrial and mining products, technical services and innovative solutions, Servaco PPS Limited can class itself as a truly all-encompassing industrial provider in the West African subregional market.

Celebrating its 20th year in 2018, the Company’s rise to full turnkey status is all the more remarkable when analysing its humble beginnings; where the initial entity, Process & Plant Sales Ghana Ltd

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(PPS) solely operated from its native country, Ghana.

Subsequently, by virtue of capital injection and strategic investments in 2013 and 2014, Servaco PPS has since gone on to establish a unique identity, not just in Ghana, but across the wider region; and now offers more than 100 products from 16 of the world’s leading industrial brands.

“This is more than any other local supplier in West Africa, enabling the Company to meet customers’ industrial needs right across the supply chain,” introduces Managing Director, Rudolph Matey. “Servaco PPS’ sales team are experts in their fields; trained engineers who appreciate their customers’ needs and understand the very latest innovations and technology to help increase their productivity.

“Over the years, Servaco PPS has grown steadily to become

a leading supplier of industrial consumables and services to the mining, quarry and construction; industrial; oil & gas/marine; and power, water and telecom sectors in West Africa.”

Thriving as both a flexible and customisable facilitator of each respective industry, and indeed a turnkey provider able to oversee all industrial applications; strategic hubs in Ghana, Burkina Faso and Sierra Leone now host a knowledge staff and expertise that represents a sector yardstick in the region.

Rudolph continues: “Our current business activities are focused on four sectors: power, water and telecom; mining, quarrying and construction; oil, gas and marine; and general industrial.

“The former especially is booming in West Africa with more than 25 power generation, transmissions and distribution companies in West Africa.

To this sector, Servaco PPS serves power generations, barges, renewable energy producers, telecoms companies, power transmitters and distributors, and community water and sanitation plants.”

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INDUSTRIAL AND ELECTRICAL SOLUTIONS PROVIDER.

WEST AFRICA’S CHOICE FOR SMART SOLUTIONS

No. 3 Becca villa. Spintex Road P. O. Box SR 95, Spintex Road, Ghana Tel: +233 (0) 302 812 680 Mob: +233 (0) 233 700 891 E: sales@automationghana.com www.automationghana.com

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The Company’s diversification programme is on course to reduce its over-exposure to the risk associated with the mining industry

Of course, the second facet of mining, quarrying and construction forms a pivotal portion of West African economy; as does the oil, gas and marine domain where Servaco PPS serves ports, harbours and docks as well as a host of oil exploration and production companies, oil refineries, gas processing plants, floating barges and many more operators.

“West Africa is home to some of the continent’s fastest growing economies, many of which are fuelled by the vibrant marine, oil and gas industries,” Rudolph says. “Oil & gas exploration in selected countries has resulted in many opportunities for these states, which are at different stages of economic development.”

Total quality

The final strand addresses the rapid industrialisation that is occurring across the region at present in conjunction with all aforementioned sectors. Transforming both businesses

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segment - are beginning to match up to Servaco PPS’ previously paramount attentions which focused largely on mining and construction domains.

“Our diversification programme is on course to reduce our overexposure to the risk associated with the mining industry and the oil & gas sector seems to be the sector with most potential for the growth of our business,” Rudolph confirms in demonstrating agility as part of the Company’s continuous improvement ethos. “Throughout the and indeed wider economies, Company’s evolution, our continuous the opportunities arising from improvement strategies have centred industrialisation are rife and Servaco on the total quality management PPS consequently represents countless concept (TQM) which focuses primarily global brands as sole distributers, on customer satisfaction, employee agents or dealers to this end. involvement, process enhancements, Oil refineries, flour mills, sugar and communication. Essentially, mills, plantations, pharmaceuticals, Servaco’s total quality management breweries, manufacturing, agriculture, is something that is integrated into transport and cosmetics reflect just a every practice within the Company in minute percentage of this particular order to strive for excellence within all division, and - alongside the oil & gas business components.”

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T +233 (0) 302 812 680 E sales@automationghana.com

www.automationghana.com

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rocess & Plant Automation Ghana Limited is an Electrical Engineering Solutions provider with expertise in industrial and building automation. Setup in 2003 in Ghana by Ing. Kweku Asmah, the business now has more than 120 employees who combine to deliver services across West Africa and beyond.

We have collaborated with Servaco PPS since PPA was incorporated.

Equipping industries with turnkey solutions, the Company has built strong links over the years with leading, global automation device manufacturers in order to provide the most cost-effective solutions; complemented by guaranteed local support and training.

Process and Plant Automation Limited is among the most established engineering and technical solutions providers in Ghana with more than 14 years of experience

in delivering small to complex projects in various sectors of industry including manufacturing, food & beverage, mining, oil & gas, telecommunications and energy, as well as for commercial properties.

These services are made up of four divisions, and the first consists of electrical and instrumentation design with construction offerings that embrace the design, installation, testing and commissioning of low voltage power systems, infrastructure control systems and industrial process instrumentation systems.

The industrial automation arm involves the use of Programmable Logic Controller for processes such as System Integration, Scada Development, Tank Management, Packaging, Water Treatment Plant Integration, Underground Mining Crane Control by using brands such as Allen Bradley, ABB, Siemens and Omron.

Another section addresses the supply of industrial components and materials driven by a procurement department that ensures the ongoing purchase of best quality products at the best possible price. Brands include; Chint, Terasaki, Fluke, Phoenix Contact, Helukabel and Allen Bradley.

Training and development of electrical engineers remains the Company’s most valuable input to the Ghanaian industry as a country’s development is dependent on the skills of its manpower.

By meeting clients’ needs, PPA edges closer to its overall vision to be West Africa’s No.1 choice for smart solutions with a mission to transform the lives of stakeholders by providing unique electrical and automation services.

Innovation, training and exceptional customer service are the business concepts for our operation.

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SPX FLOW

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he business relationship between SPX Flow Technology and Servaco started around six years ago between SPX and PPS, as we were known then. Both companies underwent some internal changes (for the better), but both entities kept their core values and strengths and these are what contribute to our cohesion.

Servaco is the voice and hands of SPXFlow in Ghana, specifically for mining sites. The historical relations that existed between the individual major mining houses and SPXFlow have been refined: PPS currently representing us in Accra (Tema), Tarkwa and Takoradi.

These are the bases from which we do frequent site visits, executed by the PPS field representative and the Ghana Sales Engineer from SPXFlow, who visits Ghana every second month.

Some of the key services undertaken include, but are not limited to, corrosion and wear prevention services

Becoming leaner, more efficient, less wasteful and more resourceful are similar strategies being applied to this strive for excellence at present which in turn is having a positive effect on employee morale and wider industry reputation.

Value stream mapping is an additional technique being adopted here as each step within every process, in every division of Servaco PPS is honed off the back of comprehensive data in order to improve internal efficiencies and external quality of service.

“Value stream mapping is a great tool to help identify areas of waste, to reduce process times and to improve overall current processes,” Rudolph states. “To be ahead of the competition, we adopt the use of latest technologies such as this to improve our business operations, while engaging in specialisation - rather than generalisation - across our selling approach.”

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Acclaimed recognition and reputation

Central to the business’s success is the technical service provided in support of its products, which is facilitated by continuous innovations such as value stream mapping and lean supply. The second key barometer of Servaco PPS’ success though is its portfolio of projects; all of which have been attained through a competitive bidding and tendering process.

“Some of the key services undertaken for our clients include, but are not limited to, corrosion and wear prevention services for major mining clients in Ghana, Burkina Faso & Mali; project procurement for soap manufacturing for the Unilever plant in Ghana; conveyor belting splicing for key mining installations; grinding media supply to mining companies; and process automation and calibration of equipment for the oil & gas industry,” Rudolph lists. “Additional major contracts

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SPX Flow can offer material handling solutions to a wide range of clients with unique needs. We are regarded as the founder company of mixing technology, boasting thousands of installations all over the world, answering the harsh challenges that the African ores, climate and site conditions put to our equipment. The Lightnin-brand geared drive is well-known for its robust design and features that make it the drive of choice for the majority of CIL, CIP and BIOX® plants in Ghana.

As market leaders in the field of heat exchangers, we offer the APV-brand of heat exchangers, well known in the industry.

Petroleum clients need go no further than our industry champions Plenty-and Bran + Luebbe-brands.

SPX Flow offers globally supported service solutions.

T +27 11 207 3700 E Louis.Wessels@spxflow.com

www.spxflow.com

… we ensure your processes keep flowing

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Centrifugal Pumps Gear Pumps Rotary Lobe Pumps Submersible Pumps

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Plate Heat Exchangers

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Metering Pumps Process Pumps

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Mixing Solutions

SPX Flow South Africa, Growthpoint Business Park, Midrand, South Africa Tel: +27 11 207 3700 Louis.Wessels@spxflow.com www.spxflow.com

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“One of the sources of our acclaimed recognition and reputation in the industry is our skilled employees,” he details. “Through a dynamic, research-driven and experienced team, Servaco PPS stands out in most areas. We have created an environment where we see the team as a family. We show a lot of interest even in the personal lives of the staff body.

“Staff training which involves both local and overseas training is key to maintaining the level of competence that the market demands to enhance business competitiveness.

And, importantly, all our staff are locally recruited, based on our local manpower development policy.”

Enhancing competitiveness

in place for 2018 then include the supply of mining chemicals; grinding media; conveyor belting; laboratory equipment; the supply of analytical and testing equipment; and welding equipment and consumables for our various clients across our four main sectors.”

Since 2013, such projects have been confidently achieved with the support of extensive, internal capital investments; not just on the tech front as previously explored but also across areas of equipment, facilities, administration, and even human resources.

Resultantly, the Company has witnessed the unveiling of new ERP software, a new fleet of vehicles, office renovations and expansions, warehousing enhancements, and a series of customer-focused administrative improvements.

Ultimately though, as Rudolph emphasises, the Company’s greatest asset remains the latter aspect of human capital.

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SGS Group awarded by Leco and Servaco

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Servaco PPS’ supply chain strategy cuts an equally considered and localwhen-possible mould, helping to align the Company with likeminded organisations and decision makers to ultimately ensure safety and quality for the end user.

Trust and loyalty are therefore vital when forming such alliances and Servaco can thankfully allude to a number of long-term relationships based on values of communication, risk sharing, speed of delivery, flexibility, cost effectiveness and, of course, ability.

“The structure and quality of our relationships, networks and alliances among all supply chain partners are based on communication, trust and collaboration to ensure that a sustainable supply chain remains a strategic advantage for us,” Rudolph emphasises. “And while Sevaco may be local once again in its nature in this regard, we are always open to global sources in order to cover a wider array of possibilities to meet customer requirements.

“As such, the Company has developed standing business relationships with major brands in the

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T: +27 11 393 6773 | F: +27 86 731 6725 For technical and quality information please email: techsupport@leongjinspecialsteel.com

industry, called Principals. This has been the bedrock of our uniqueness; a strong pillar to our growth; and pivotal for acquiring new resources, sharing business development costs, enhancing competitiveness, dividing risks, setting standards, and entering new markets.”

Ultimately, Rudolph intends on leveraging these partnerships and indeed Servaco’s own unique capabilities to stay on top and to remain West Africa’s leading industrial

solution and support provider.

Achieved as a customer-centric entity, the business can leverage 20 years of experience and reputation establishment to compound this drive; but the ambition doesn’t just stop here, as the MD describes in relation to the Company’s four-pronged growth barometer moving forward.

“Alongside profitability, margin management and cost efficiency, disciplined provision of quality solutions remain central to Servaco’s

market success,” he says. “To ensure sustained profitability in the long run, adequate investment has been planned over the next three years, especially into the service provision section of our business.

“To promote quality of earnings and earnings growth, Servaco PPS is prioritising two profit sources in the coming years; service income and commission income. Servaco will increase the resilience of its business model by continuing the expansion of its service and commission earning businesses, which are comparatively capital-light.”

Through the successful implementation of each facet, the Company will once again find diversification and differentiation in an industrial domain so saturated across West Africa. A one-stop shop that puts customers first, Servaco PPS looks set to retain its status as West Africa’s major turnkey, industrial enabler.

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Thokey House C4 Tema P.O.BOX CO 1384 Tema, Ghana Tel: +233 303 207709 Fax: +233 303 207710 sales@servaco.com.gh rudolf@servaco.com.gh

www.servaco.com.gh

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