OLD MUTUAL ZIMBABWE

OLD MUTUAL ZIMBABWE

Contributing towards Zimbabwe’s socio-economic development

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Taking

Responsibility

Old Mutual Zimbabwe is leading the discussion around the country’s insurance solutions, unit trusts and responsible business evolution Writer: Matthew Staff | Project Manager: Stuart Parker

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ld Mutual is a name synonymous with financial security and insurance innovation across sub-Saharan Africa, and indeed the world, and is leveraging this influence to full effect in Zimbabwe via an ever-growing portfolio of market-leading services.

Offering the full range of integrated financial services, while customising each product to meet the specific needs of every customer, its life assurance, asset management, unit trust, property development, short-term insurance and banking services arms ensure that no stone is left unturned for its comprehensive customer base.

“Old Mutual has wide portfolio of clients that reflects the diversity of Zimbabwe’s financial needs,” elaborates the Company’s Group Chief Executive Officer, Jonas Mushosho.

“The name Old Mutual has become synonymous with savings, investment, life and insurance products in Zimbabwe.”

One of the Company’s key contributors to its own success is the willingness - as well as the capability to move not only in line with the times, but ahead of them; a factor epitomised by a series of recent investments in areas including technology, automation and facility upgrades.

Mushosho details: “Old Mutual has refreshed its technology infrastructure and systems to cater for the growing needs of the business and increased product offering. This investment includes a multi-million dollar refresh of the core banking infrastructure, and a replacement of the asset management and Unit Trusts product administration systems.

“Similarly, our Life Assurance division recently launched an automated premium collecting application, Digiata. One of the main benefits of this system will be a considerable increase in productivity

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FIDELITY PRINTERS AND REFINERS (FPR)

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idelity Printers and Refiners (FPR) is the largest security and commercial printing Company in Zimbabwe. We specialise in buying gold from all producers.

As a custodian of critical strategic national capabilities, benchmarked against the best in class, the Company’s extensive premises with its own refinery and highly-trained staff allows for all types of gold operations.

The Company is working towards LBMA accreditation.

www.fpr.co.zw Renowned for its strong heritage and sound corporate governance

and flexibility in premium collection.”

As the adoption of advanced technologies escalates, so too does Old Mutual’s adherence to the digitisation; the business also now using online quick quote and personal insurance management tools to further enhance customer control and speed of service.

Such a forward-thinking strategy is an indictment of the ethos that has made Old Mutual the Company it is today, as Mushosho emphasises: “Old Mutual is renowned for its strong heritage buttressed by a solid balance sheet, integrity, sound corporate governance and its contribution towards Zimbabwe’s socio-economic development.

“We invest heavily in the training of our staff so that we are able to offer an unparalleled experience to our customers.”

Financial education

Continuously evolving its market

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offering and scope of service, Old Mutual Zimbabwe has recently compounded its appeal through the introduction of a financial inclusion strategy, aimed at reaching out to marginalised communities and to the growing informal sector.

Programmes such as the financial literacy initiative, On The Money have subsequently been unveiled and are already going a long way to addressing the needs of Zimbabweans previously unexposed to such services.

“On The Money is a financial education initiative that is based on the unique characteristics of Africa’s Big Five animals (elephant, lion, rhinoceros, buffalo and leopard) as found in nature.

The behaviours have been distilled to teach people how to best manage your personal and family finances,” Mushosho notes. “Old Mutual’s investment in financial education aims to equip Zimbabweans with the tools to realise their goals and dreams. It also empowers individuals, families

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COGHLAN AND WELSH

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oghlan and Welsh is one of the oldest and most established law firms in Zimbabwe. It was formed in 1903 by Sir Charles Coghlan, the first Premier of Southern Rhodesia and Sir Allan Welsh who later became Southern Rhodesia’s Member of Parliament and eventually, the Speaker of Parliament.

Coghlan & Welsh is one of the few legal firms in Zimbabwe that can claim to have been so closely associated with the legal, political and social development of the country, providing disciplined, professional and resultsorientated legal services.

T +263 9 888371/8 E admin@coghlanandwelsh.com

www.coghlanandwelsh.com

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incorporated under the Companies Act on 18 December 1978. It has two major divisions; Printing and Gold Operations. The company is ISO 9001: 2008 certified.

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Printing Operations Services provided include security and commercial printing. Security Printing includes banknotes, passports, recharge cards, examination question papers amongst others.

Commercial printing includes packaging and promotional materials.

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Consist of Assaying, Melting House, Gold and Silver Refining and Gold Mobilisation. FPR is the sole buyer, refiner and exporter of gold in Zimbabwe.

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FPR appreciates the partnership with CABS, the Commercial Banking Subsidiary of Old Mutual

FIDELITY & REFINERS Fidelity PRINTERS Printers & Refiners (PVT)(PVT) LTD LTD

Fidelity Printers and Refiners (Pvt) Ltd (FPR) incorporated under the Companies Act on 18 December 1978. It has two major divisions; Printing and Gold Operations. The company is ISO 9001: 2008 certified.

The largest security and commercial printing company in Zimbabwe.

Gold Operations Consist of Assaying, Melting House, Gold and Silver Refining and Gold Mobilisation. FPR is the sole buyer, refiner and exporter of gold in Zimbabwe.

Printing Operations Services provided include security and FPR appreciates the partnership with CABS, commercial printing. Security Printing includes the Commercial Banking Subsidiary of Old Mutual design and print modern secure banknotes, passports, documents banknotes, passports, recharge We cards, examination question papers amongst others. of value, mint coins and refine gold to international standards.

Commercial printing includes packaging and SECURITY PRINTING COMMERCIAL PRINTING DESIGN & ORIGINATION REFINING & GOLD BUYING 1. SECURITY PRINTING 2. COMMERCIAL PRINTING promotional materials.

Printing Operations: +263 4 486694 bzhomwa@fpr.co.zw Gold Operations: +263 4 447806 mdube@fpr.co.zw www.fpr.co.zw P. O. Box Ay 300 Amby, Harare

PRODUCTS AND SERVICES

- Machine Readable passports - Currency Printing - Examination Question Papers - Recharge / Scratch cards - Bank cheques - Coupons,Vouchers, Tickets - Certificates and Bills - Ballot papers - Vehicle registration documents - Border control documents

Old Mutual’s legal service provider of choice

Practice Areas Commercial Civil Litigation

3. DESIGN & ORIGINATION - Concept development - Plate making using Computer to Plate (CToP)

Conveyancing Criminal Law Debt collection and Risk Estates

1 GEORGE DRIVE MSASA, HARARE

P. O. BOX AY 300 AMBY, HARARE

486694, 486697 486670, 487131

COGHLAN & WELSH

- Packaging / Cartons and Labels - Posters, Fliers, Brochures - Magazines - Company Profiles, Reports - Books - Stationery Having been established in 1903, Coghlan and Welsh is 113 - Continuous stationery

years old and has a wealth of experience, which has filtered down the line over the years, in the legal field. It offers a wide range of corporate legal services to meet the demands of contemporary commercial and general practice including criminal4.matters.

It represents major companies in Zimbabwe REFINING AND GOLD BUYING and variousOPERATIONS parastatals and quasi - governmental organisations.

- Assaying - using both fire assay technique and specific gravity method

Old Mutual- Gold Zimbabwe is one such client. Coghlan and Welsh mobilisation is therefore- Melting honoured to partner with Old Mutual Zimbabwe house in this editorial feature as it celebrates its 110 year history and - Accounts continued success.

The firm is committed to offering unique legal services to its Printing Operations Gold Operations clients through the provision of excellent services in all its +263 4 486694 +263 4 447806 Its personnel zealously strive for and act with @ bzhomwa@fpr.co.zw @ mdube@fpr.co.zw results orientation, professionalism, responsibility and integrity in the provision of such legal services.

www.fpr.co.zw endeavours. sales@fpr.co.zw

LEGAL PRACTITIONERS

PRODUCTS AND SERVICES est 1903 Address: Barclays Bank Building, 8th Avenue/J.M.N Nkomo Street, Bulawayo, Zimbabwe

1. SECURITY PRINTING - Machine Readable passports - Currency Printing - Examination Question Papers

Tel: +263-9-888371/8 Email: admin@coghlanandwelsh.com www.coghlanandwelsh.com

2. COMMERCIAL PRINTING - Packaging / Cartons and Labels - Posters, Fliers, Brochures -WWW.AFRICAOUTLOOKMAG.COM Magazines

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Old Mutual Zimbabwe divisions Old Mutual Life Assurance Company (Pvt) Ltd (The Life Company) “The Group’s Life business is conducted principally by Old Mutual Life Assurance Company (OMLAC) Zimbabwe Limited,” Mushosho says. “OMLAC is the largest life assurer in Zimbabwe on a gross premium income basis.”

Providing life, retirement, savings and funeral products to individuals and groups, OMLAC is also a key player in the secretarial, administration, group life assurance and actuarial services space; making it a fullyfledged one-stop shop.

Old Mutual Investment Group (Pvt) Ltd (The Asset Management Company) Old Mutual Investment Group Zimbabwe (Private) Limited (OMIGZIM) offers clients an array of investment options through five focused investment boutiques: Alternative Investments; Select Equity Investments; Core Equity Investments; Interest Bearing Investments; and Property Investments.

Mushosho explains: “The boutiques cover a broad risk-return profile that suit a variety of client requirements. Using the products from each boutique, our clients are also able to build their own risk-return profile, to match their specific investment portfolio requirements.

“Our investment boutiques are flexible, focused and independent business divisions whose objectives are strongly aligned to the objectives of our clients.”

OMIG also offers short-term investment solutions through Unit Trusts which offer clients an easily accessible and convenient way to invest in shares, money, market instruments, and property investment opportunities.

CABS (Banking) “Through Central Africa Building Society (CABS),

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a banking subsidiary that is wholly owned by Old Mutual Zimbabwe, we offer a diverse range of financial products and services delivered through the largest branch network in the country. The expansive branch network is linked to the CABS online real-time computer system,” Mushosho describes.

CABS boasts an award-winning mobile banking app that allows customers to transact from anywhere in the world, as well as its leading innovation - Textcash - which serves as a low-cost mobile banking solution aimed at making banking accessible and affordable to all Zimbabweans.

Old Mutual Insurance Company (Pvt) Ltd (The General Insurance Company) Old Mutual Insurance Company (OMICO) offers insurance solutions to public, commercial, industrial and corporate entities and is one of the most mature and largest short-term insurance operators in the country.

Mushosho adds: “OMICO values include integrity, honesty and being ethical. The Company has excellent business relations with its brokers and agents who offer clients personal service, and maintains an independent credit rating by Global Credit Rating.”

Old Mutual Custodial Services (The Custodian) “Through Old Mutual Custodial Services (OMCUS) we offer a wide range of services to local institutions and individuals trading on the Zimbabwe Stock Exchange (ZSE) and the Money Market,” Mushosho states. “OMCUS’ primary service offering constitutes safe custody and settlement of securities - bonds, equities and money market instruments.”

Old Mutual Securities (The Stockbroking Company) Old Mutual Securities offers a wide range of services to investors including the buying and selling of shares, research and limited custodial services.

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and ultimately the entire nation to break the cycle of inter-generational poverty that enslaves thousands of our people.”

Through CABS, the Company’s banking arm, internet and mobile banking facilities have also been improved to achieve universal access to banking for the entire country. The general insurance business is also rolling out complementary services including a Whatsapp notification platform, courtesy car cover, and a drought insurance product.

“Zimbabwe has become an ‘informalised economy’ so we have responded with appropriate products for the market,” Mushosho emphasises. “Also, the digital era has taken over and therefore we are adjusting to it through eCommunications and eTransactions for premium payments and claims settlements; as well as through products such as the EasyInsure mobile funeral cover product and our tailor-made retail products.”

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Building Partnerships Anchored on Excellence

Positive futures

To facilitate such widespread and comprehensive external development, Old Mutual’s internal evolution is every bit as considered, with much of its focus surrounding hiring the right personnel, training them the right way and instilling a sense of pride within its workforce to encourage optimum retention.

Subsequently building a culture of excellence throughout the Group, the drive to empower employees and to manifest their own professional development is compounded by a local emphasis in Zimbabwe to ensure longterm sustainability also.

Mushosho says: “The Company continuously benchmarks its people practices of hiring, training and retention against international best practices through annual participation in the Top Employer survey and has recently been certified ‘Top Employer

The Financial Gazette @FingazLive www.financialgazette.co.zw

Africa’ for 2017.

“Our local employment strategy is largely focused on growing our own timber. For this reason, we run various programmes which rely on local supply of skills such as graduate trainee programmes and participation in the TOPP programme. Our strategy is supported by comprehensive and robust talent management, development and retention practices.”

This holistic and sustainable philosophy emanates further into society via its corporate social responsibility initia-

tives bridging areas of rural energy and digitisation, sponsorship of the arts and sport, and of course education.

Mushosho continues: “Old Mutual’s interventions in society are in pursuit of our purpose, which is to help our customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create positive futures for them, their families and the community and world at large.

“As the leading integrated financial services Group, three years from now, we would want to have extended our dominant position by growing our market share and exploiting pockets of growth which will ensure our business is future fit as the world drives to a more digitalised way of operating.

“This involves servicing the financially excluded customer and a whole strategy and operation has been set up to drive this financial inclusion strategy.”

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OLD MUTUAL ZIMBABWE Mutual Gardens 100 The Chase West Emerald Hill Harare Zimbabwe T: +263 4 3087 400

www.oldmutual.co.zw

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