THE FINAL WORD

To round off each issue, we ask our contributing business leaders for their views on the same question

What advice would you give to an entrepreneur entering your industry?

Leigh Tiffin

President, Tiffin Motorhomes “Recognize that it is a small industry. Word of mouth really matters, and RVers like to talk to one another about their experiences, so always put a huge premium on a phenomenal customer experience, customer service and support. Additionally, go where you can find a highly skilled, trained workforce because these are handmade products at the end of the day, and they require skill and talent to put them together. Last but not least, find a great leadership team because it really does start at the top. Bring in like-minded people that want to deliver that customer experience. It's easier said than done, but if you can do all that you've probably got a great shot at it.” quite simple - add value. Add value to your employer, employees, customers, co-workers, etc., everyone you interact with. People that add value have the ability to create growth opportunities for themselves.”

Terry Murphy

President and CEO, Bayhealth “With healthcare and caring for others, there is no other work that can provide you with such professional and personal satisfaction. Our work is extremely meaningful and provides the greatest of rewards. It can be challenging at times and it’s not for the faint of heart, but if you are looking for a career filled with meaningful purpose, healthcare will definitely give you what you’re looking for.”

Ryan Cross

Vice President of Engineering, Voltyx “The electrification of everything has created an exciting time within this industry. It’s a time that provides the opportunity for personal and professional growth while simultaneously helping to change the world. For someone looking to get into a world-changing growth industry, my advice is really

Tom Vo

Chairman, CEO and Founder, Nutex Health Inc.

“My general theme to new entrepreneurs is find a solution to a problem that will benefit society. Once you find this solution, never, ever give up.”

Dan Shute

CEO, Volant “If you understand what matters to the person who's ultimately writing the cheque, in our case it's oil and gas operators, and you maintain a focus on what's best for the operator, it will build trust, confidence success and profitability in the long term, even if it feels like it might be hurting you in the short term.”

RVs that are a matter of personal pride...

TIFFIN MOTORHOMES

MANUFACTURING

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LUXURY LIFE

ON THE ROAD

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as a company that is experienced, well-established, and has been there and done it for 50 years, Tiffin is trusted by consumers to deliver.

“Consumers love the history of Tiffin, and knowing that we’re an expert at what we do. This company has a can-do mindset, and there’s always a solution,” says Leigh.

DRIVEN BY CUSTOMERS

Tiffin does not distribute directly to the consumer, but through a high-quality network of roughly 100 dealers.

“We have the best motorized dealers in North America. I would put our dealer body up against anyone’s,” Leigh acclaims.

Best-in-class customer service nevertheless remains a huge strategic imperative, and no other motorhome company can compare with Tiffin’s ongoing owner support.

Customer service has always been a part of how Tiffin has built the brand and the company, an ethos that has permeated the entire organization and driven quality standards over the years.

NORTH AMERICA OUTLOOK: HOW WILL ELECTRIFICATION AND HYDROGEN AFFECT TIFFIN’S FUTURE?

Proudly carrying the family name, Tiffin Motorhomes has built unique, distinctive RVs for half a century. We speak to the executive team celebrating a motorhome manufacturing milestone Writer: Jack Salter | Project Manager: David Knott

LEIGH TIFFIN, PRESIDENT:

“Electrification and hydrogen are certainly buzzwords in our industry. We recognize that they are going to be massive investments, however in many cases, the technology and/or supporting infrastructure just isn’t there for our products yet. “We do think that in the next five to seven years there will be some viable electrified platforms out there, not only for Class C RVs but potentially even some smaller Class A motorhomes. North America Outlook Issue 14“With respect to hydrogen, it certainly seems like a very exciting alternative fuel | 3 source for our market. We just don’t have a very good understanding at this point of when those technologies are going to be ready for distribution into the market because none of our major chassis partners have developed anything there yet, nor is the infrastructure widely available.”

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EFP

EFP has proudly partnered with Tiffin Motorhomes for over 18 years now.

Our relationship with Tiffin started in 2005 as we began supplying Tiffin with quality roof panels for their RVs. Over the years, the partnership continued to grow as we meet with them several times each year to touch base and be attentive to their needs.

EFP prides itself on its relationship with Tiffin and consistently strives to provide exceptional service by always working with them to make timely deliveries according to their schedules.

www.efppackaging.com

Velvac

Velvac, Inc. has been an industry leader in mirror and electronic vision systems for recreational and commercial vehicles for more than 85 years.

Throughout our history, we have introduced innovative new products to our served markets – enhancing driver safety and comfort. In recent years, Velvac has brought to the RV market such industry firsts as cameras integrated into OEM mirrors and machine-vision blind spot detection technology specifically developed for RVs.

Velvac is honored to be a long-term supplier partner to Tiffin Motorhomes.

We congratulate the entire Tiffin team on all it has achieved and look forward to being a part of what is yet to come!

T +1 (0) 800 783 8871

www.velvac.com See page 36 24

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EFP is an industry leader specializing in the design and manufacturing of custom protective packaging and cold chain solutions. For nearly 70 years, we’ve been committed to developing innovative products designed to protect what matters most to thousands of companies nationwide.

www.efppackaging.com

EFP, LLC. 223 Middleton Run Road Elkhart, Indiana 46516

The New Standard in RV Safety

The world’s finest motorhomes utilize the industry’s best safety features, starting with Velvac’s machine-vision

Road-iQ Blind Spot Detection System.

tiffinmotorhomes.com velvac.com

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Tiffin Motorhomes has told its story.

Now, why not tell yours? Our bi-monthly magazine North America Outlook is essential reading for business executives wanting to keep up with the latest in global news and trends affecting US and Canada businesses across all industries. Reaching ever increasing audiences across the continent and beyond, your company can take advantage of this global exposure with a FREE article and FREE digital brochure, as well as access to further digital and print-based marketing tools that could transform your business. To share in this unrivalled opportunity, contact one of our project managers today!

VOLANT / HY-TEK INTRALOGISTICS

www.northamericaoutlookmag.com Issue 14

www.northamericaoutlookmag.com/work-with-us TIFFIN MOTORHOMES LUXURY LIFE ON THE ROAD Celebrating a motorhome manufacturing milestone and proudly carrying the family name, Tiffin Motorhomes has built unique, distinctive RVs for half a century Mike Castle, CEO at Alltech reveals how the company is uniting the agri-food community with science-based solutions to help ensure sustainable nutrition