ETEC Services, Inc

ETEC Services, Inc. (ETEC) provides robust and innovative solutions to our customers, allowing them to operate efficiently, increase production, improve overall system performance, and enhance customer satisfaction. We offer a variety of services to our customers providing them with the necessary services and support for sustainable success.

As an elite distributor of Kamstrup products, ETEC is actively involved in deploying and implementing Kamstrup solutions from start to finish. Our dedicated sales team is heavily involved throughout the entire sales process along with our project management team to ensure a seamless transition from sale to project to post-deployment services and maintenance.

Our experienced project management team has successfully deployed and implemented AMR, AMI, and ALD Kamstrup solutions throughout our territories. Our project management team is fully trained and certified on all Kamstrup software, infrastructure, and devices allowing us to successfully deploy, implement, and optimize Kamstrup solutions for our customers.

In addition, our post-deployment service offerings give our customers the option to have our experienced service and support team continue to provide ongoing professional services and support that will allow them to utilize their Kamstrup solution to its fullest capabilities maximizing their return on investment.

SERVICES AND SOLUTIONS

ETEC specializes in acoustic leak detection (ALD), advanced metering infrastructure (AMI), and automatic meter reading (AMR).

We provide services and support throughout all phases of a project, including pre-deployment, deployment, and post-deployment.

ADVISORY AND PLANNING

ETEC works with the utility’s staff and consultants to asses the current system, identify issues, and provide the best solution to meet the utility’s needs. We work with all stakeholders to develop a project implementation plan and schedule to meet the utility’s goals and expectations through system analysis, data analysis, planning and development, and scheduling.

PROJECT MANAGEMENT

We provide project management services throughout the duration of the project by managing and overseeing the entire deployment process. Our project management team is involved in all stages of the deployment process including planning, implementation, and optimization of Kamstrup solutions.

We coordinate with manufacturers, installation contractors, utility personnel, and consultants throughout the duration of the project. We also track and report progress, manage changes, and provide quality control assistance. ETEC’s project management team has the experience, skills, and expertise to provide the services and support that will ensure a successful project. This is through procurement, project controls, data management, software integration, inventory management, PROJECT HIGHLIGHTS City of Jackson, MS – ALD Water Meter Project: o

Kamstrup ALD Solution

o

74,000 Metering Points

City of Lake Charles, LA – ALD Water Meter Project: o

Kamstrup ALD Solution

o

36,000+ Metering Points

meter configuration, delivery coordination, quality control, and troubleshooting.

NETWORK MONITORING

Our team at ETEC provides AMI network monitoring services to ensure the system operates at peak performance. We continuously monitor and analyze network infrastructure health and system performance to identify any potential issues.

ETEC’s technical support team will identify, investigate, and troubleshoot performance issues involving the AMI network infrastructure and devices. All networking monitoring services are provided in routine reporting to the client.

This includes monitoring AMI network health and performance; remotely addressing AMI system issues; remotely addressing data issues; ensuring network performance standards are met; monitoring and track AMI alarms, system health reporting; KPI reporting; and field troubleshooting.

LEAK MONITORING

ETEC provides leak monitoring services and support to our customers utilizing Kamstrup’s ALD solution to reduce non-revenue water, lower operating costs, and increase revenue.

Our leak monitoring services allow utilities to efficiently identify, locate, and repair leaks on service lines and distribution mains. Our advanced analytics and reporting enable utilities to prioritize maintenance and repair efforts.

This includes monitoring acoustic noise data throughout the distribution network; analyzing and interpreting acoustic noise data; localizing potential leaks on service lines and distribution

mains; prioritizing and coordinating maintenance and repair efforts; work order management; and reporting.

SUPPORT

ETEC’s support team provides services and support to all of our customers, so they can utilize the Kamstrup solution to its fullest potential and maximize return on investment.

This includes IT support; an online help desk with service ticketing management, remote desktop support, and a knowledge base; a return merchandise authorization (RMA); and training for software, such as READy manager,

READy app, leak detector, metertool, labtool, and field procedures, such as READy mobile app and field troubleshooting.

SERVICE AND MAINTENANCE

ETEC provides ongoing post-development service and maintenance options that include monitoring and maintaining the AMI network infrastructure and devices.

Our ongoing service and maintenance allow the utility to lower operating costs, increase operational efficiency, and optimize system performance to ensure the maximum return on investment.

This includes network monitoring; IT support and troubleshooting; leak monitoring; analytics and reporting; customer service; RMA process management; field service and maintenance; and training.

ETEC also offers alternative funding options through strategic partnerships such as meteringas-a-service (MaaS), infrastructure-as-a-service (IaaS), and network-as-a-service (NaaS).

ETEC has in-depth knowledge and years of experience in municipal projects, and our professional staff has specific industrial expertise in such areas as pulp and paper, petrochemical, and poultry processing. Our depth of knowledge is matched by our team, which features eight outside salespersons, eight support staff, and six service technicians. With these resources our clients can feel confident they will be consistently provided with exceptional service and guidance they can trust.

Our service is what truly sets ETEC apart. We know this industry. We understand the challenges our clients face. We know what they need to ensure their projects are successful. ETEC consistently delivers on our promise of impeccable service through three distinct sectors: outside sales, contract administration, and field service.

BENEFITS •

Improve operational efficiency

•

Lower operating costs

•

Increase revenue

OTHER INDUSTRIES SERVED

•

Improve customer service

•

Water treatment

•

Reduce non-revenue water

•

Wastewater treatment

•

Future investment

•

Solids handling

•

Stormwater

WHY ETEC?

ETEC is an organization with expertise in equipment applications for water treatment, wastewater treatment, solids handling, and air emissions. By concentrating on these related areas, we offer an extensive collection of products, which allows us to present optimum solutions for our clients’ particular environmental problems.

We partner with a range of manufacturers to offer our clients the highest quality products for their environmental projects. In addition, we continue to seek manufacturers that not only produce stellar equipment, but are also technological leaders in their field.

www.etec-sales.com

www.etec-sales.com

PRODUCED BY NORTH AMERICA OUTLOOK MAGAZINE