ESR Real Estate Services Management

SUSTAINABLE PROPERTY MANAGEMENT

S U S TA I N A B I L I T Y E XC E L L E N C E THROUGH AN O P E R AT I O N A L A P P R OAC H ESR Real Estate Services Management Pte Ltd is the new name managing a portfolio of iconic retail and commercial properties across Singapore and China. Head of Sustainability, Teo Feng Fu, highlights the company’s sustainable approach to property management Writer: Jack Salter | Project Manager: Andrew Marjoram

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n a strategic move that reflects its growing presence in the regional real estate landscape, APM Property Management Pte Ltd rebranded as ESR Real Estate Services Management Pte Ltd (ESR RESM) in April 2025.

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The rebranding marks a significant milestone following the company’s successful integration into ESR Group, the largest real asset manager in the Asia Pacific (APAC) region and the world’s third-largest listed real estate investment manager.

This alignment not only enhances ESR RESM’s capabilities but also strengthens its position within a rapidly evolving real estate industry.

With over USD$140 billion in gross assets under management, ESR Group operates a fully integrated

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development and investment management platform across key APAC markets.

These include China, Japan, South Korea, Australia, Singapore, India, New Zealand, and Southeast Asia, representing over 95 percent of GDP

in the region, whilst its presence in Europe and the US is also expanding.

ESR RESM brings a number of strengths to the group, which lie in enhancing the sustainability performance of developments, strategic marketing, retail and office

leasing, and large-scale project management.

“Development planning, retail advisory and consultancy, mall repositioning, and pre-opening services are some of the value-added offerings we provide in delivering APAC Outlook Issue 74 | 3

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asset enhancement strategies,” opens Teo Feng Fu, Head of Sustainability at ESR RESM. “Together with our in-house technology, this constitutes a holistic approach to property management, enhancing asset value by covering all aspects.”

AN INNOVATIVE AND SUSTAINABLE APPROACH To drive its integrated real estate services, ESR RESM’s in-house technology derives valuable insights and analytics.

This innovative approach helps enable operational efficiencies, strong customer relationships, and brand loyalty.

“Innovations in building materials and equipment technologies are making it easier and more cost-effective to enhance the sustainability performance of properties,” Feng Fu tells us.

Aside from the company’s comprehensive service offering and in-house technology, ESR RESM is also differentiated by its expertise and leadership.

Indeed, the company is led by a team of dedicated and qualified

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professionals with years of leadership experience.

“This expertise allows us to deliver high-quality services and innovative solutions tailored to the needs of our clients,” Feng Fu outlines.

Another differentiator is ESR RESM’s focus on sustainability and environmental, social, and governance (ESG) principles.

The APAC real estate sector is increasingly recognising the importance of sustainability, with many companies now integrating ESG strategies into their core operations and demand rising from investors for sustainable real estate projects.

This shift is partly driven by regulatory pressures and the growing awareness amongst investors and consumers about the environmental

impact of real estate developments.

APAC is also home to some of the world’s fastest-growing economies and urban centres, which means there is tremendous scope for innovative and impactful projects. The push towards net zero buildings and the adoption of smart technologies are just a few examples of the dynamic changes happening in this space.

Feng Fu’s current role is particularly meaningful as it enables him to contribute positively to the environment, communities, and future generations.

“Recognising we spend around 90 percent of our time in real estate, I realised a career in this industry would allow me to directly apply my knowledge and skills to aspects of everyday life,” he reflects.

“ T H E R E A L E S TAT E S E R V I C E S W E P R OV I D E A R E D E S I G N E D TO E N H A N C E C U STO M E R J O U R N E YS A N D O P E R AT I O N A L E F F I C I E N C I E S W H I L S T P R O M O T I N G S U S TA I N A B L E P R A C T I C E S ” – T E O F E N G F U , H E A D O F S U S TA I N A B I L I T Y, E S R R E A L E S TAT E S E R V I C E S M A N A G E M E N T P T E LT D

“The real estate services we provide are designed to enhance customer journeys and operational efficiencies whilst promoting sustainable practices.”

ESR RESM aims to create environments that meet the needs of today whilst ensuring future generations can thrive.

This involves integrating sustainability into every aspect of its operations and fostering a culture of environmental stewardship.

SUNTEC CITY As one of Singapore’s largest integrated developments at around five million square feet (sqft), Suntec City demonstrates ESR RESM’s focus on sustainability.

Nestled in the heart of the bustling Marina Central precinct, this vibrant mixed-use development offers a unique blend of shopping, dining, lifestyle, and entertainment experiences.

Visitors can explore a diverse range of retail options, from high-end fashion brands to everyday essentials, and enjoy a wide array of dining choices, from local delicacies to international cuisines.

The lifestyle and entertainment options are equally as impressive, featuring attractions such as the Fountain of Wealth and the serene Sky Garden.

Additionally, Suntec City regularly hosts events and promotions, ensuring there’s always something new and exciting for visitors to enjoy.

“This dynamic destination truly has something for everyone, making it a perfect spot for both locals and tourists to shop, dine, and unwind,” Feng Fu praises.

“The entire development is also well connected by mass rapid transit (MRT) stations, street-level plazas, and underground walkways,” he adds.

Suntec City successfully reduced annual energy consumption in common areas by 26 percent in 2024

ESR RESM’S SUSTAINABILITY VISION, MISSION, AND SERVICES SUSTAINABILITY VISION – To be the leading provider of real estate services, creating a positive impact on the environment through systematic innovation.

SUSTAINABILITY MISSION – To drive long-term sustainable growth for asset owners by reducing environmental footprints, enhancing resource efficiency, and promoting sustainable development. The company spearheads innovative and efficient operational strategies to create a lasting sustainable impact.

SUSTAINABILITY SERVICES – ESR RESM provides a comprehensive suite of consultancy services, including green certifications, energy management, GRESB submissions, and sustainability reporting.

against 2019, an achievement driven by several key initiatives.

These included incorporating best practices in maintenance, operational optimisation, close monitoring of energy performance on its energy dashboard, upgraded air handling units, lighting improvements, and energy-efficient lifts.

“Such efforts significantly enhanced the property’s energy performance and were instrumental in achieving the Green Mark Platinum certification for Suntec City’s office towers and Green Mark Gold for its

retail mall,” emphasises Feng Fu.

DIVERSE PORTFOLIO Along with commercial landmarks such as Suntec City, ESR RESM’s diverse portfolio includes data centres, industrial facilities, logistics hubs, hospitals, and public and educational institutions.

Another notable project in which the company achieved a 14 percent improvement in energy consumption is 61 Robinson Road, a 20-storey commercial building in Singapore’s buzzing Downtown Core.

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Impressively, this was accomplished in around six months solely through operational improvements without any capital expenditure (CapEx), raising the building’s Green Mark certification from Gold to Platinum.

“Singapore’s Building and Construction Authority consequently invited us to host a learning journey on this case study, showcasing our strategic approaches to decarbonisation in the built environment,” Feng Fu informs us.

Similarly, in Raffles Place – the heart of Singapore’s Financial District – ESR RESM optimised the operations of 27-year-old air handling units (AHUs) at Prudential Tower that had reached the end of their lifespans.

This effort secured the renewal of the tower’s Green Mark Gold Plus certification and demonstrated the company’s capability to defer significant CapEx for AHU replacements, thereby reinforcing its value proposition to clients.

“Leveraging close to 30 years of expertise in property management, we bring a unique approach to sustainability. We collaborate closely with asset owners and managers to help them achieve their sustainability goals, focusing on operational efficiencies to minimise CapEx.

“This approach is exemplified in our work with Suntec City, 61 Robinson Road, and Prudential Tower,” prides Feng Fu.

SUSTAINABILITY AT EVERY STAGE ESR RESM’s team is diverse and highly qualified, with certifications in various domains such as Leadership in Energy and Environmental Design (LEED), Green Mark, and GRESB. This enables the company to continuously work with clients to improve the sustainability performance of their developments and subsequently enhance their

WHY ESR RESM IS A LEADING REAL ESTATE MANAGEMENT SERVICE PROVIDER IN APAC REGIONAL PRESENCE – ESR RESM’s operations span across key markets in APAC, including Singapore and China. This extensive regional presence allows it to understand and cater to its clients’ diverse needs.

CLIENT-CENTRIC APPROACH – The company is driven to delight customers whilst enhancing the value of the assets it manages. This client-centric approach ensures ESR RESM consistently delivers high-quality services and exceeds expectations.

PROVEN TRACK RECORD – With a portfolio of over 11 million sqft of retail and commercial properties, ESR RESM has a proven track record of successful property management and asset enhancement.

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brand reputation, operational efficiencies, and long-term cost savings.

“Our collective experience spans property and project management, green consultancy, and equipment vendors, ensuring we deliver highquality services that are both practical and cost-effective,” Feng Fu insights.

The company is also certified under ISO 14001 and 50001, establishing a robust framework to continuously enhance its environmental and energy performance.

A key component of this framework is ESR RESM’s holistic approach to managing environmental performance, which involves its vendors and emphasises sustainable supply chain operations.

“We ensure that we manage and build relationships with a diverse range of contractors who share our commitment to sustainability, prioritising partners who adhere to responsible practices and standards,” affirms Feng Fu. Moreover, ESM RESM actively engages with its contractors to implement sustainable solutions throughout the supply chain.

This includes sourcing eco-friendly materials, reducing waste, and optimising logistics to minimise carbon footprints.

“By fostering collaborative

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relationships, we integrate sustainability at every stage of our projects,” Feng Fu assures.

Additionally, the company conducts regular assessments and audits to ensure compliance with sustainability goals and continuously seeks innovative ways to improve its supply chain operations.

This approach not only enhances the environmental performance of ESR RESM’s projects but also reinforces its reputation as a leader in sustainable development.

LASTING POSITIVE IMPACTS In the coming years, ESR RESM is dedicated to expanding both the breadth and depth of its sustainable business offerings.

“Our goal is to continuously enhance the value we provide to our customers by developing innovative solutions that address their unique sustainability challenges,” Feng Fu sets out.

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“This involves not only improving existing services but also introducing new, cutting-edge offerings that drive sustainable growth and resilience.”

ESR RESM is also committed to leveraging advanced technologies to optimise its sustainability initiatives.

By harnessing the power of artificial intelligence (AI), big data, and the Internet of Things (IoT), the company can better monitor environmental impacts, improve resource efficiency, and make informed decisions that promote sustainable development.

“These technologies enable us to track progress in real time, identify areas for improvement, and implement effective strategies to achieve our sustainability goals,” notes Feng Fu. Lastly, ESR RESM recognises the dynamic growth and potential of the APAC region and is focused on expanding its business operations in key markets such as China, Vietnam, the Philippines, and Malaysia.

The company’s strategy involves establishing strong partnerships, understanding local sustainability needs, and tailoring its solutions to meet the specific demands of these diverse markets.

“In doing so, we aim to contribute to the region’s sustainable development and create lasting positive impacts,” Feng Fu boldly finishes.

Tel: +65 6909 2699 sustainability@esr-res.com

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Tel: +65 6909 2699 sustainability@esr-res.com esr-realestateservices.com

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