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ENSURE INSURANCE PLC

Exceeding customer expectations

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Ensure Don’t Just Insure...

market coupled with the enhanced capability to determine clients’ needs and great service.” The Company has invested great amounts of time and resources in producing a bespoke system to provide for its clients. Over time, Ensure has established the use of analytic tools for intelligent business automation, and Writer: Phoebe Calver digitalised platforms to leverage cloud solutions such as Amazon Web Service, Project Manager: Stuart Parker G-Suite and Salesforce. nsure Insurance PLC is no In an era that is hugely focused on stranger to adversity, functionality, it has been pivotal for having transformed itself Ensure to keep up with this; with the from a 13 productintroduction of a click-to-call feature business lacking via its website, customers are enabled performance, clarity and values to the to easily reach the Company whenever present-day success story it has now they need to. become; a journey which directly According to Salami: “We have also reflects the Company’s commitment to upgraded our bandwidth expansion meeting the needs of the people. to help drive the internal business “We streamlined our retail end-to-end, increased security level products to four sectors - motor, life, access to encourage bring your own education and home - which are the device (BYOD) and to build digital trust imperative insurance needs of the with the intention of further driving people,” explains Owolabi Salami, customer online transaction.” Chief Responsibility Officer at Ensure. “Introducing bespoke products into A new identity those four business lines set us apart in Ensure Insurance PLC is domiciled in the industry. Nigeria and fully licensed to transact “A prime example is in our motor Life and General insurance business. sector where we introduced no In 2014 the Company was acquired by depreciation, no excess, discount an investment firm named Greenoaks for ladies and middle-aged men (45 Global Holdings Limited (GGH), with and above) and cash-back services. the focus on building market-leading For the corporate market we have insurance businesses in emerging carved out a niche for ourselves in the markets. aviation sector by securing the largest As well as building its reputation re-insurance treaty from the London and calibre in Nigeria, Ensure Nigeria

Ensure is speeding-up the pace of insurance for Nigerians, providing fast, responsive and flexible services to combat life’s unpredictable turns

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has also gained a human advantage, now boasting the uniquely talented professionals for the insurance sector who are responsive and entrepreneurial. “Our Company has successfully deployed a functional and robust technology platform, in addition to its skilled and experienced workforce,” continues Salami. “We have streamlined our customer service business process which subsequently enables us to provide excellent services to our customers. The brand has successfully created a new identity which is modern and depicts excellence within the sector.”

Vault of knowledge

For the Company, having worked so hard to portray the right image over the years means that a huge focus needs to be placed on finding the right people for the job. The mission of Ensure’s Human Resources department is to guarantee that each and every employee remains motivated and engaged on the job. “We have a structured recruitment process, one that is driven by the use of technology,” affirms Salami. “The use of behavioural and technical assessment tools like psychometric assessment and competency-based interviews are pivotal to selection; all of which is done to attract the right talent to the organisation.” The Company’s on-board programme welcomes the successful candidates into the organisation, introducing them to the culture and core values that come with the job title. At Ensure, We carry out retention strategies such as employee engagement activities, performance management, career advancement and progression training and development, flexi work-hours and a robust performance related variable compensation scheme; all of which are critical components to our strategy as

include courses provided by technical reinsurance partners, professional training vendors, online courses and opportunities to develop competencies through internship programmes; all of which provide endless opportunities for growth which is beneficial to the employee, Company and clients.

Efficient and effective process

Ensure prides itself in delivering outstanding service with absolute transparency, designing products that will both aid the client in creating wealth, while also protecting their Optimising a functional and robust tech platform assets. our employees’ skill-set is developed “We aim to work with both individuals in line with the competencies required and businesses with the aim of for their job role. becoming a trusted insurance partner Ensure has created a wide range over a long period of time,” continues of opportunities for learning and Salami. “Ensure can provide the perfect development programmes on the job cover our clients need to protect what to create a vault of knowledge through matters most to them. Buying insurance its employees. The opportunities is an important investment in the future;

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E-mail: marketing@alphatechnologieslimited.com Head Office: 1B, Imam Agusto Close, Off Olosa Street, Victoria Island, Lagos.

Protecting what matters most to clients

therefore it is important to make an investment in choosing insurance that works for you.” In order to sustain the high standards needed to best serve the people in the Nigerian insurance industry, Ensure has gone to great lengths to obtain a dynamic crop of talent to drive the Company forward. “Our staff have the support of efficient and effective processes primarily driven by technology,” Salami concludes. “A prime example of this is our new all-integrated insurance application: the portal we have created fully integrates all business activities from booking B2B and B2C policies to claims processing, which drastically reduces our turnaround time. “We are able to book retail policies in two hours and settle retail claims in less than 24 hours, however, we make sure not to rest on our laurels, focusing on our pledge to consistently exceed the expectations of our customers.”

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ENSURE INSURANCE PLC 307 Adeola Odeku, Victoria Island Lagos, Nigeria T: +234 800 036 7873 E: info@ensure.com.ng