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CASH CONNECT

Moving the bank to your store


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Facilitating Trade Efficiency and Security Cash Connect’s role as the pre-eminent South African manufacturer and service provider of automated cash management solutions for businesses and retailers continues to have a positive impact far beyond its own internal confines Writer: Matthew Staff | Project Manager: Callam Waller s the pre-eminent manufacturer and managed service provider (MSP) of automated cash management solutions for business and retailers in the South African market, Cash Connect’s influence has grown rapidly and extensively over the past 10 years; and is subsequently celebrating its landmark anniversary via a strive towards continued organic growth and concerted expansion over the next few years. Providing an end-to-end cash management and logistics solution to three of the largest banks in the country, Cash Connect’s 2016 forecast is to process more than R40billion on behalf of its clients, with a growth rate exceeding 30 percent. To that end, the Company can boast a role as the largest independent supplier of its type within the retail cash management domain, with some of the leading retailers, wholesalers

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and online operators basking in the Company’s astuteness. “Cash Connect’s expertise, technology and experience encompass the entire spectrum of automated cash deposit technology, validation, settlements and diverse payment streams,” confirms the Company’s Joint Chief Executive Officer, Steven Heilbron. “It is an approved service provider to blue-chip companies such as the Spar Group, Shell, Engen, Pick ‘n Pay and OK, to name but a few. “Our brand promise is ‘We take the risk’. From the moment you deposit the cash in our robust cash vaults, whilst in transit, and until it reflects in your bank account, we have you

covered. It’s like we move the bank to your store.” Ultimately, Cash Connect’s goal is to enable businesses to operate more efficiently and securely by providing a safe trading environment to carry out such necessary transactions, and the business therefore hones in on a customer-focused performance culture, “which seeks to not only deliver reliable technology and a dependable service, but equally, provide highly responsive support if and when needed”, Heilbron iterates. Joint CEO and expert in cash management and logistics, Richard Phillips adds: “Our clients’ businesses are distinguished by being retail stores

(Ten) 10 Acts of Kindness Paying it Forward Campaign “As part of our 10-year celebration, we’ve decided to ‘pay it forward’ with 10 acts of kindness during 2016. “At Cash Connect, we take an interest in social issues and believe in making a difference in the lives of people in our community. Therefore, it is important that we offer our time and effort and love to lend a helping hand, and not just choose the easy way out by making monetary donations. We believe that our social upliftment endeavours will have a life-changing consequence for the recipients, as well as boost the morale of our employees. “We are passionate about making a difference and constantly challenge other businesses to invest in our community. We reached out to the elderly, abandoned babies, intellectually challenged and various disadvantaged youth groups.” – Sumay Herbst, General Manager, Marketing

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BIZ EXTEND

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izExtend’s business solutions represents the many synonyms for the word extend which include to aide, to assist, to build, grow, enhance and to be accessible. We specialise in customised outsourcing solutions via our 24/7 contact centre infrastructure. By performing specific functions according to agreed-to protocols, procedures and service levels, BizExtend enables its clients to extend their reach, hours of business, and improve their brand and service. BizExtend’s uninterrupted customised solutions allows clients to focus on their core business whilst other important functions are taken care of. In addition, BizExtend offers a comprehensive Disaster Recovery centre for companies requiring a stand-by facility in the event of business interruption, conveniently situated adjacent the N1 in the Constantia Kloof area. BizExtend is proud to be Cash Connect’s service extension partner in respect of the Cash Connect 24/7 technical assistance helpline. The cornerstone of this successful, customised solution is based on transparency, commitment and mutual respect in an on-going partnership. The BizExtend solution entails: • Transparent, real-time access to operational systems • Secure and encryption-certified data • Cost effective and competitive service delivery • On-going, professional workflow analysis and recommendations • Access to proficient and empowered staff BizExtend proudly recognize the Cash Connect shareholders, management and staff for building a successful, innovative and competitive brand in the automated cash management environment. Being associated with Cash Connect is a privilege and we wish them even greater success in the years ahead.


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BizExtend proudly playing its role in keeping Cash Connect an effective organisation 24/7

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T: +27 (0)10 020 2570 E: info@bizextend.co.za www.bizextend.co.za

Call us to find out how BizExtend can make you more effective 24/7


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Whilst many forms of electronic and mobile payment options have been introduced over the years, it is a fact that cash is still the preferred method for consumers to transact.

POLYGON UNDERWRITING

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s a business, Polygon Underwriting combines the traditional values of integrity and a strong business and work ethic with progressive developmental ideas to enhance our products, providing a sustainable, solid underwriting and risk management operation on behalf of all our stakeholders, shareholders, clients, staff and suppliers. Our vision is to be highly rated by the insurance fraternity, as well as our clients, as being the leading underwriter to the valuable specie market. At Polygon Underwriting we commit to achieving quality in every aspect of our business, from the products we develop to the skills we employ and resources we utilise. We offer clients peace of mind with highly specialised cover for transit and storage of cash and valuables for retailers, restaurants, casinos, security companies, cash acceptance device companies and banks.

where the staff and their customers are no longer intimidated by the fear of attack and where the focus of attention has shifted to improving the working and shopping experience in every way.�

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Based in Johannesburg, and complemented by branches in Cape Town, Pretoria and Durban - where the manufacturing plant is based - all nine South African provinces are catered for by the business, and with international expansion a very real prospect, the significance of such an offering is constantly being added to from a value perspective and through its everdiversifying product options. “We provide a variety of payment options to our diverse customer base who, depending on the volumes involved, will make use of one or more of our cash vaults: Connectr 3000.u;

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We are very proud of our comprehensive product range which we continuously develop to ensure it remains current with the needs of our customers. Our company structure facilitates decision making and rewards initiative as we focus on providing fast but consistent responsiveness to our partners and clients. No one of these objectives on their own can ensure a coordinated service offering without efficiency of operation in aspects such as costs, productivity and delivery. With these corporate objectives supporting our vision and mission we constantly aim at achieving a sustainable market position, from where we are able to lead our competitors and set the benchmarks for development and service delivery.

T +27 86 110 3000 E info@polygongroup.co.za

www.polygongroup.co.za


CASH INSURANCE FOR RETAILERS CASH Peace of mind cash INSURANCE insurance for cash in store in transit Peaceand of mind cash insurance for cash in store and in transit

FOR RETAILERS

Specie insurance is highly specialised cover for the transit and storage of cash and valuables for retailors, fuel retailors, restaurants, casino’s, security companies, cash acceptance device companies and banks. As leading insurance professionals, tailorformade specialist policies areofdesigned to Specie specie insurance is highly specialisedour cover the transit and storage cash and protect diverse for commercial Specie Insurance covers high value precious items such as valuables retailors, assets. fuel retailors, restaurants, casino’s, security companies, cash cash,acceptance gold, diamonds, valuable documents, fine art and jewellery whilst in transit or at rest. device companies and banks. We As support ourspecie clientsinsurance with intelligent and pragmatic riskmade management by our leading professionals, our tailor specialist advice policiesenhanced are designed to expertise in diverse the cash insurance environment of Insurance South Africa, offering best end-to-end insurance protect commercial assets. Specie covers highthe value precious items such as product forgold, retailors dealing in cash.documents, fine art and jewellery whilst in transit or at rest. cash, diamonds, valuable We support our clients with intelligent and pragmatic risk management advice enhanced by our expertise in the cash insurance environment of South Africa, offering the best end-to-end insurance product for retailors dealing in cash.

OUR MAIN PRODUCT LINES - End-to-end Cash Insurance Solutions - Static Vault / Safe Cover - Fidelity Risks (Contract specific or general) - Fine Art and Collectables - ATM’s and Deposit Taking Devices (Static and Transit Exposures) End-to-end Cash Insurance Solutions - Static Vault / Safe Cover - Fidelity Risks (Contract specific or general) - Fine Collectables Contact usArt for and any further information: - ATM’s and Deposit Taking Devices (Static and Transit Exposures)

OUR MAIN PRODUCT LINES

Tel: 086 110 3000 Fax: 086 531 Contact us 3005 for any further information:

Email: info@polygongroup.co.za Website: www.polygongroup.co.za

The Greens Park, First Floor of The Fancourt Building, Charles de Gaulle Tel: 086Office 110 3000 Email:26 info@polygongroup.co.za Crescent, Highveld Ext. 12, Centurion, 0046 Fax: 086 531 3005

Website: www.polygongroup.co.za

Polygon Underwriting Agency (Pty) Ltd. (FSP: No. 35345) An Autorised Financial Services Provider. Underwriting agency for GENRIC Insurance Company Limited. (FSP No. 43638) an authorised Financial Services Provider


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REDDYS SAFE MOVING & ENGINEERING CC

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eelin Reddy, who launched Reddys Safe Moving & Engineering CC in 2008, holds a wealth of experience in various areas in the logistics industry. In 2013 he was joined by his son Nishan Reddy, who shares the post of CEO. The Company’s operations are based on a customer centric approach, with service delivery and health & safety being top priority. We are highly skilled and professional specialists and operate locally in the Gauteng province. Differentiating ourselves from others in the same industry, we have a proven and successful track record of being able to manage and execute the toughest and most challenging installations. T +79 785 8464/+71 151 7281 E reddyssafe@gmail.com

Bulk Cash Deposit ATM Machine

Connectr 5000.s; Connectr 10 000.s; and our Bulk Deposit Acceptor,” Heilbron explains. “We also provide direct payment solutions and facilitate consumer payments for airtime, prepaid electricity, lottery, TV licences and remittances, to name a few.”

Next-generation range of products

With the most robust cash devices in the SA market, the Company has mastered the ‘art form’ at the pinnacle of technological development, with Pierre Liebenberg, General Manager of Development and Manufacturing, proud of the evolution that the business has enjoyed to reach this stage. “Cash Connect introduced the first categorised cash vault to the South African market. This vault was borne out of necessity, and mainly because of South Africa’s unique crime situation,” he says. Cash Connect developed the categorised cash vault because they believed that conventional

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Our focus on continuous improvement and operational excellence derives largely from the manufacturing facility, which is yearly upgraded to meet increasing demand...

design available at the time would ultimately not stand up to the rigours of a generally aggressive and violent environment. “We believed that for the technology to succeed in an increasingly demanding and hostile setting, it had to offer a meaningful and scalable deterrent to attack over and above being accurate, reliable and easy to use. All our automated


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CONTACT US // P.O. BOX 13402, LAUDIUM, 0037 T: +79 785 8464 / +71 151 7281 F: +12 374 0043 EMAIL: reddyssafe@gmail.com REG. NO: 2008/253212/23 VAT NO: 4120273083

The Safe Mover

The main areas of focus are: → Installations / De-installations of Safes / Small Machinery → Rigging of Safes via staircases → Sales of Safes / Strong Room Doors which are outsourced

Com pan y CE O’s

Reddys Safe Moving & Engineering CC T/A ‘The Safe Mover’ supplies a unique and effective security logistic solution to a wide range of industries.

REDDYS SAFE MOVING & ENGINEERING CC

cash vaults are built to SABS Category 4 standards, making them the most robust cash devices on the South African market.” Liebenberg continues: “Our focus on continuous improvement and operational excellence derives largely from the manufacturing facility, which is yearly upgraded to meet increasing demand; and compounded by a progressive and dynamic R&D team which has grown immeasurably to meet innovation expectations as the surrounding technologies similarly evolved.” “This is evident in the fact that our current product range, which includes several legacy products, is in the process of being replaced with nextgeneration solutions based on our recently launched and very successful Connectr 3000.u product, also known as the N3K. “This new range of products includes the introduction of high-

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Cash Connect’s 10-year milestone is indicative of various factors on which the business has been built over the years. Some of these include values which are shared by both CEOs below as simple tips to grow any business into a success. RICHARD PHILLIPS: Transparency, honesty and integrity: invaluable for business success

No one buys from a company that’s not trusted, and trust is only possible if there’s complete honesty and transparency. According to the 2014 Edelman Trust Barometer, 58 percent of people around the world trust companies, but that leaves 42 percent that are less sure. Being more open is one clear way that a business can close that gap and ensure that it is trusted.

Build a network of complementary skills relationships

No man is an island and neither is a company or employee. A business is the sum of all its parts. Collaborating with a network of skills that complement your business brings new ideas, greater expertise and knowledge-sharing. These fundamentals lie at the heart of a company’s success.

Employees build a business

Investing time in your employees and giving them the tools and direction they need to develop is incredibly important for quality output, morale and staff retention. There also has to be an element of integrity, accountability and ownership, which should be instilled from the start.

Goodwill and a good work ethic are inseparable

Generosity is a key driver of success. Managers and leaders generously share information readily, give credit when it’s due and look for everyone in the team to present and substantiate their views as part and parcel of the process of transferring skills, responsibility and confidence. The result is that trust and respect becomes an underlying characteristic of the business.

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STEVEN HEILBRON: Encourage meritocracy

In an era where entrepreneurship is the norm, meritocracy must be encouraged, recognising and rewarding individuals for the value they bring to the table. This is based on merit and encourages performance and the desire to improve oneself. A meritocratic environment is the very hallmark of a successful entrepreneurial business.

Build a culture in business

According to a published survey of 365 companies across Europe, Asia, and North America, 81 percent believe that a company lacking a highperformance culture is doomed to mediocrity. Fewer than 10 percent succeed in building one. For both customers and employees, companies are respected for their thriving and coveted corporate cultures. A culture that aligns with a company’s core values has to be created. Such a culture takes work and nurturing, as well as the freedom to evolve.

Never settle for second best

In our crowded commercial environment, there is no place for second best. Yet, to be truly successful one needs to set one’s sights on being number one. This can only be achieved by learning from the best and improving on those working formulas that define success. Also never just agree, but challenge the status quo. Strive to become the new leader in the market.

Quality, service excellence and efficiency are key

These are the main building blocks of any successful business. To achieve them one has to be realistic. Start by having three focus areas, and work them to achieve optimal results. Very few businesses reach their full potential when there are too many focus areas to consider at once.


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Facilitating potentially rapid business expansion

speed bulk note accepting cash vaults, aimed at replacing our current Connectr 5000.s and Connectr 10000.s products.”

Just the beginning

Cash Connect realises that recruiting ‘right’ the first time around is the first step of building a cohesive team that by virtue of its commitment, passion and hard work; enhances and builds on the Company’s culture. “We have an extensive recruitment process to test competencies, trainability and coach-ability, as well as commitment levels,” Heilbron says. “We also offer an extensive staff induction programme. For

example, sales executives receive a comprehensive, induction and product training, thereafter in-field and on-thejob training is provided.” Regular training is provided to not only staff, but also technicians to align with the new technologies and processes being embraced within the Company, and Cash Connect has a total of more than 100 on-site field technicians working out of 26 points of presence to fall under this remit. “There is also a strong local influence comprised within this area of the business,” Heilbron continues. “Cash Connect is committed to recruiting in line with the Broad Based Black Economic Empowerment

guidelines in South Africa, and has also initiated an internship programme, which specifically focuses on young, black South Africans.” When combining such a refined workforce with a comprehensive network of business partnerships throughout the value chain, a marketleading offering, and astute awareness of the business realm in which it looks to aid industry players, Cash Connect’s optimism for even more concerted growth in the future looks more than justified; and initial ambitions to grow the device population by more than 20 percent and the total value of processed cash by more than 25 percent is sure to be just the beginning.

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Cash Connect Innesfree View 4 Harris Road (Cnr Katherine & Harris) Sandown Ext 20 Sandton 2196 South Africa T: +27 11 010 4300 | F: +27 11 466 0737 E: info@cashconnect.co.za www.cashconnectsus.co.za

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CASH CONNECT  

Cash Connect Business Brochure - Africa Outlook Issue 43

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